# Page 7 | Genbook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Genbook the right Appointment Scheduling solution for you? Explore 277 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/220430/Genbook/reviews

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Genbook

4.7 (277)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of Genbook

## Showing most helpful reviews

Showing 151-175 of 277 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

FT

Francine T.  
Psychic Medium Medical Intutive  
Alternative Medicine  
Used the software for: 2+ years

### "Genbook is awesome!"

December 9, 2019

5.0

I love it!

Pros

Very easy to use I love it! I use it every day

Cons

I wish there was an area where we could respond to reviews to engage our clients. I also wish there was more space for extra notes.

Review Source

Response from Genbook

December 16, 2019

Hi Francine, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

EB

Enid B.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "More options"

February 3, 2020

4.0

I like it but really wish it had the client confirmation and package options as well as the dollar discount option.

Pros

Affordable. It's fairly easy to use. Customer support is phenomenal

Cons

Some options are only doable on app and others online. No option for client to confirm appointment. No option for package purchase/tracking. Discount options for business are only available as a % and not $.

Alternatives considered

[Stripe](https://www.capterra.com/p/123889/Stripe/)

Reason for choosing Genbook

It was the first one I came across.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Left company that had it but wanted to use something different.

Review Source

Response from Genbook

February 10, 2020

Hi Enid, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

SH

Steven H.  
Chiropractor  
Medical Practice  
Used the software for: 2+ years

### "Genbook for Chiropractic Office"

December 4, 2019

5.0

Pros

It is very easy to use. Patients love to schedule online without remembering usernames and passwords. A majority of appointments are scheduled online with Genbook.

Cons

Doesn't accept payments without an appointment.

Review Source

Response from Genbook

December 9, 2019

Hi Steven, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

LR

Leslie R.  
Certified Massage Therapist  
Alternative Medicine  
Used the software for: 2+ years

### "User friendly, even for me!"

December 10, 2019

5.0

My clients love the appt reminders, and flexibility to modify things. I love that my clients have access to my availability whenever they want or need to schedule an appt

Pros

Reminders being sent out to. Easy, fast access with app

Cons

Cost, it might be a bit high but it’s worth it

Reason for choosing Genbook

Honestly, I started using Genbook because I get a discount being a member of AMTA. Have been happy and found no reason to switch

Review Source

Response from Genbook

December 17, 2019

Hi Leslie, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

JS

Joel S.  
owner/chiropracitc physician  
Medical Practice  
Used the software for: 6-12 months

### "Easy to use software for all your booking needs"

December 3, 2019

4.0

Pros

Software is very user friendly and allows customers/patients the ease to book from anywhere. Additionally, it provides easy to use review links to help spread the word about your business.

Cons

Review invites are great but you can not turn them off once they have been sent. I have had a few patients tell me that they have received multiple email notifications to leave reviews even though they have already done so. This can be frustrating for the customer/patient and be a bad look for the owner.

Review Source

Response from Genbook

December 6, 2019

Hi Joel, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

JO

Jim O.  
Educational Consultant  
Individual & Family Services  
Used the software for: 2+ years

### "Essential Scheduling Program"

December 12, 2019

5.0

Genbook saves me considerable time managing appointments, reminding clients of pending appointments and managing my overall client base. Genbook is indespensible for the success of my practice.

Pros

Genbook is intuitive, robust and works seamlessly on my website, PC, laptop and phone. Customers have complimented its ease of use.

Cons

There is nothing I do not like. Every feature suits my needs.

Review Source

Response from Genbook

December 18, 2019

Hi Jim, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

VW

Veronique W.  
Barber  
Consumer Services  
Used the software for: 1-2 years

### "User friendly"

December 9, 2019

5.0

Genbook makes it easy for clients to see my availability and price changes. Communication between me and customers has improved.

Pros

Very simple to set up and the options for customization are great

Cons

Some features take a little longer than others to get used to for my customers sometimes

Switched from

[Setmore](https://www.capterra.com/p/122035/SetMore/)

The ability to capture credit card information to secure appointments

Review Source

Response from Genbook

December 12, 2019

Hi Veronique, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

AS

Andrea S.  
Owner/Esthetician  
Cosmetics  
Used the software for: 2+ years

### "Indispensable for a sole practitioner "

June 5, 2020

5.0

I’ve always gotten great customer support.

Pros

Genbook is an excellent scheduling program for my skin care business. It was easy to implement and maintain. My clients love it also.

Cons

I wish the POS feature enabled me to add my products using the desktop. Now it’s only on mobile.

Review Source

Response from Genbook

June 9, 2020

Hi Andrea, We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

JB

Jordan B.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "10 years with Genbook"

December 9, 2019

5.0

Pros

The software is only getting better and adding new features making it easier to use for ourselves and our customers

Cons

I wish our customers could modify or cancel appointments easier.

Review Source

Response from Genbook

December 16, 2019

Hi Jordan, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

TW

Tiffany W.  
Stylist  
Consumer Services  
Used the software for: 2+ years

### "Glenbrook Lover"

December 9, 2019

5.0

Pros

I love how they constantly look to improve the user experience. They really listen to the customer

Cons

The fact that the took away the offer page and it’s still an option but you can’t use it

Review Source

Response from Genbook

December 16, 2019

Hi Tiffany, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

LD

Leslie D.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Salon booking made easy!"

December 3, 2019

5.0

Very positive ! I am very happy with Genbook and recommend it often.

Pros

This is very easy to use from a business point of view and from a clients view. I have sight impaired and elderly that are using the booking system easily. I like how I can use the app while I’m away from the business.

Cons

When updates happen sometimes there’s problems but have resolved easy enough

Review Source

Response from Genbook

December 8, 2019

Hi Leslie, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

LS

Lisa S.  
President  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great booking software for my business"

December 13, 2019

5.0

No show appointments.

Pros

Genbook is easy to use both from my office but also for patients to book and manage their own appointments. The cost is low and the reviews it generates have been a benefit to my business. The reminders has also cut down on no show appointments.

Cons

There could be better communication when the system is down, although that happens rarely.

Review Source

Response from Genbook

December 19, 2019

Hi Lisa, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

LC

Laurie C.  
Owner/ operator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great value"

December 10, 2019

5.0

Hardly ever have people 'forget' their appointments so no-shows are rare.

Pros

Ease of use on mobile app. They are always working to improve & help is fast and effecient.

Cons

Occasionally have to uninstall and then reinstall to get it working again. Kind of a hassle but doesn't happen too often.

Reason for choosing Genbook

Great price and mobile friendly

Review Source

Response from Genbook

December 16, 2019

Hi Laurie, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

DW

David W.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Connection"

December 3, 2019

4.0

Most days it works well

Pros

Lots of ways to draw your consumers in to buying

Cons

The inability for the address to be assisted by Google when setting an appointment

Review Source

Response from Genbook

December 8, 2019

Hi David, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

mS

marisa S.  
owner/lmt  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "very good software for scheduling"

December 9, 2019

5.0

online booking is great value to my company as we don't have the ability to answer calls all the time.

Pros

easy to use. app is easy to use for customers.

Cons

needs more color selection for categories

Review Source

Response from Genbook

December 16, 2019

Hi Marisa, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

SM

Steve M.  
Co-Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Genbook Really Helps"

August 10, 2018

4.0

Genbook continues to be a great tool for our business and we are happy to have used them for about 10 years.

Pros

The ability to easily and conveniently allow clients to schedule appointments without the need for them to call our business. This is a great time-saver!

Cons

There are a couple of areas lacking for us and I would love to see these resolved. The first is to be able to have the ability to respond to customer reviews directly on the Reviews Page. This feature does not exist. The second would be to have the ability to auto send (thank you) emails (or even text messages) after we have done business with our first-time customers. Even if it was not feasible to have this feature incorporated into Genbook's software, it would be wonderful for Genbook to work with third-party services such as Zapier so the Genbook users would have this option.

Review Source

WA

Winter A.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "User Friendly Software to Book Clients "

December 9, 2019

5.0

The support staff is really responsive and helpful!

Pros

I love how easy the software is to use. It makes connecting with clients a breeze.

Cons

I don’t have anything negative to say about the software. I really enjoy using it.

Switched from

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Genbook seemed to have more options that I needed to better serve my clients.

Review Source

Response from Genbook

December 12, 2019

Hi Winter, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

VS

Valeriy S.  
President  
Automotive  
Used the software for: 2+ years

### "Good usable for a driving school "

December 5, 2019

5.0

Pros

We use Genbook system more then 6 years. Every instructors are monitoring owe schedule of the daily job. They can contact with student and schedule next lessons. Abilities to book appointments online and make payments.

Cons

Abilities to book appointments online and make payments.

Review Source

Response from Genbook

December 9, 2019

Hi Valeriy, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

SH

Sakeenah H.  
Salon owner  
Consumer Services  
Used the software for: 2+ years

### "Great software for any business "

December 6, 2019

5.0

Love it been using it for years

Pros

Saves so much time on booking and makes it very easy to run business with appointments

Cons

Not a picture option to place next to services

Review Source

Response from Genbook

December 9, 2019

Hi Sakeenah, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

SA

Sizzly A.  
Licensed Midwife  
Medical Practice  
Used the software for: 2+ years

### "Best scheduler "

December 3, 2019

5.0

Pros

Easy to use and reviews are easy to do for clients

Cons

It doesn’t integrate well with my Emr or able to put the reviews on google themself.

Review Source

Response from Genbook

December 6, 2019

Hi Sizzly, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

lK

lisa K.  
owner  
Photography  
Used the software for: 2+ years

### "LOVE this company"

December 3, 2019

5.0

I currently have other 1100 reviews, all thanks to genbooks. I am not a person that would request reviews but they have really helped my business & added piece of mind for new clients

Pros

frees up time for other tasks & allows me to do the work I love

Cons

wish I had found it sooner, I was referred by a friend but waited over a year- wish I had listened and signed up right away.

Review Source

Response from Genbook

December 6, 2019

Hi Lisa, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

JS

Julie S.  
Psychic Medium  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Reliable Service "

December 9, 2019

5.0

Pros

The ease of use for my clients! I like that clients can find a time that works for them without my assistance.

Cons

Would like to be able to schedule for groups

Review Source

Response from Genbook

December 16, 2019

Hi Julie, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

JD

Jaime D.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Amazing!"

December 9, 2019

5.0

Overall Genbook has been an essential part of my business!! And I don’t plan on going anywhere else!

Pros

I absolutely love this site! It is so easy to use and my clients say that it is so nice to be able to navigate it easily!

Cons

Sometimes after an update it is a little confusing trying to navigate the site for things that have been updated or changed.

Review Source

Response from Genbook

December 16, 2019

Hi Jaime, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

NU

Nicole U.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Service"

December 10, 2019

5.0

Pros

It did everything that I needed it to and was always updating and adding features based on user feedback which I appreciate.

Cons

I wouldn’t necessarily consider it a ‘con’, but my business is so small and simply run as an individual, that it almost felt like too many features that were not useable (for the price).

Review Source

Response from Genbook

December 17, 2019

Hi Nicole, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

MP

Melissa P.  
Administration  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good Product for Scheduling"

September 27, 2019

5.0

I really like the service for basic scheduling and ease of use

Pros

It was so simple to schedule clients with this software and make quick changes in real time right on the main screen.

Cons

There aren't really any cons, only that we wished to integrate our marketing software with our scheduling software. We also wanted to take payments through our scheduling software and with GenBook it would have been an additional fee.

Review Source

Response from Genbook

October 1, 2019

Thanks so much for your review of Genbook, Melissa! We really appreciate the feedback. Good news: we don't actually charge a monthly fee for payments! Would you like us to give you a call so we can walk you through that? Cheers, The Genbook Team

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