# Page 8 | Genbook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Genbook the right Appointment Scheduling solution for you? Explore 277 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/220430/Genbook/reviews

---

Genbook

4.7 (277)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 8 - Reviews of Genbook

## Showing most helpful reviews

Showing 176-200 of 277 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HM

Herminio M.  
Barber  
Consumer Services  
Used the software for: 2+ years

### "Independent Barber"

December 12, 2019

5.0

Pros

The integration to website and social media and Google

Cons

Not having a section for photos of business and portfolio

Review Source

Response from Genbook

December 18, 2019

Hi Herminio, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

SH

Shante H.  
CEO  
Consumer Services  
Used the software for: 2+ years

### "Works for me perfectly "

September 3, 2020

5.0

Pros

All the features are exact what matters to most businesses.

Cons

The best feature would be to allow pictures to be uploaded on site.

Review Source

Response from Genbook

September 16, 2020

Hi Shante, Your review has made our day, thank you so much! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Regarding your feedback on image upload, I have added this to our current feature and update requests. Thanks again! Warmly, Cass on behalf of the Genbook team

DO

Debra O.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Happy customer of 7+ years"

September 3, 2020

5.0

Pros

Genbook has been very easy to use and is always improving features to stay up to date with the customers needs.

Cons

I wish their was a messenger or direct message type option to communicate back and forth with potential customers regarding booking questions.

Reason for choosing Genbook

Covers all of my needs as a spa and salon owner.

Review Source

Response from Genbook

September 14, 2020

Hi Debra, Thank you so much for your review! Every review means so much to the team and I have passed your review to Chris in Product. I have some good news - our team is hard at work to release a Comms feature that will allow for messaging to your clients through Genbook. This is being worked on right now! Warmly, Cass on behalf of the Genbook team

MlM

Mei lin M.  
Acupuncturist  
Alternative Medicine  
Used the software for: 2+ years

### "Useful"

December 10, 2019

4.0

Pros

Easy to use and schedule online by new patients.

Cons

No private branding for my company, while using my platform to advertise Genbook

Review Source

Response from Genbook

December 17, 2019

Hi Mei Lin, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

JB

James B.  
Field Agent  
Insurance  
Used the software for: 2+ years

### "No better way to schedule appointments "

December 9, 2019

5.0

Genbook solves all my scheduling issues, especially allowing clients to schedule their own appointments. No conflicts and an immediate view of available times to meet.

Pros

It’s simple for both me/staff and the clients.

Cons

The price. It is worth more but I’m very pleased about Genbook’s structuring.

Review Source

Response from Genbook

December 16, 2019

Hi James, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

DL

Dawn L.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Love Genbook"

December 9, 2019

5.0

Very positive. Staff is amazing and wonderful honestly

Pros

It's efficient and easy to use. It has flexibility for times set and times off. I can set that people can't sign up unless it's 24 hours ahead which keeps me from having last minute appointments that I don't know about. It's easy for the customer to use. Have not yet had one person complain. It offers an option to get a review.

Cons

Nothing. When there is a glitch they fix it right away.

Reason for choosing Genbook

Efficiency

Review Source

Response from Genbook

December 12, 2019

Hi Dawn, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

CL

Christina L.  
Spiritual Business Mentor & Holistic Care Practitioner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Genbook your my office hero! "

December 9, 2019

4.0

Pros

It was great to have clients access a scheduling software that was first easy to navigate and also, google friendly. I do love the ability for clients to review and the google connection.

Cons

I wish that we as administrators could add a gift certificate to an existing client made by a third party. I know that will come I'm sure. Overall, I find the software user friendly. No really issues.

Review Source

Response from Genbook

December 12, 2019

Hi Christina, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

AS

Amanda S.  
LMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Overall a fantastic software!"

December 9, 2019

5.0

Overall I have used Genbook for almost 10 years. It has supported me in being successful in many ways. Thank you Genbook!

Pros

Very easy to use and set up. Customers find the online booking structure is easy to use as well.

Cons

When I first started the process was $20 a month. It has risen to $40 a month.

Review Source

Response from Genbook

December 16, 2019

Hi Amanda, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

SF

Suzanne F.  
LMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Love this software!"

December 9, 2019

5.0

Very few no shows! Clients love the reminder.

Pros

This software is easy to use. I love the fact that the customer receives a confirmation and a reminder of their appts as well as their ability to cancel or change it

Cons

Sometimes the updates need me to close and re install the app

Review Source

Response from Genbook

December 16, 2019

Hi Suzanne, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

CP

Clare P.  
Microblading Artist/Esthetician  
Consumer Services  
Used the software for: 1-2 years

### "Easy and I love it!"

December 13, 2019

5.0

I’ve had a wonderful experience throughout the time I have used Genbook and always recommend to colleagues. Thank you!

Pros

I love that my clients can book their own appointments at their own leisure. This saves me the stress of clients calling/texting me at all hours.

Cons

I don’t have anything that I don’t like, maybe cost.

Review Source

Response from Genbook

December 19, 2019

Hi Clare, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

ES

Eric S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Has been a business building product for my company for years"

December 3, 2019

5.0

Genbook makes me money. I could not manage multiple therapists on multiple days without it.

Pros

I looked at lots of scheduling software and it was a case of all of them did some things well, but not everything I needed. Genbook has the flexibility in setup that allows me to create seamless, intutive pass through for my customers as well as keeping my staff informed of even last minute changes.

Cons

The set up was time consuming, but I have some unique needs for appointments so I had to configure it in ways that were unusual.

Reason for choosing Genbook

Flexibility of set up for my unique needs. Price. Customer support.

Review Source

Response from Genbook

December 6, 2019

Hi Eric, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

AL

Angela L.  
Massage Therapist  
Alternative Medicine  
Used the software for: 2+ years

### "Efficiency and Quality"

December 9, 2019

5.0

Pros

This software is intuitive and easy to use! I get compliments all the time from my clients about how much they love it! I’ve been a user for nearly 10 years!

Cons

Originally, lack of features, but GenBook has worked hard to continue to add and improve their software.

Review Source

Response from Genbook

December 12, 2019

Hi Angela, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

KS

Kimberly S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Happy"

December 12, 2019

5.0

Very happy, they have recently added new features that my clients and I love!

Pros

It is very user friendly, and has all the items we need.

Cons

It times out or glitches occasionally, never sure if that is software or internet/wifi- related.

Reason for choosing Genbook

Great value and ease of use cost/ratio.

Review Source

Response from Genbook

December 18, 2019

Hi Kimberly, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

AL

Allison L.  
Owner  
Individual & Family Services  
Used the software for: 2+ years

### "Very easy to use app"

September 15, 2020

5.0

I am very happy overall.

Pros

I have nothing to compare with since Genbook is the first one pick to use for my online appointments. It great & so simple to use.

Cons

N/A, I have no other comments. When you have questions, they will get back to you quickly.

Review Source

Response from Genbook

September 22, 2020

Hi Allison, Thank you so much for your wonderful review! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

FH

FRED H.  
OWNER  
Accounting  
Used the software for: 2+ years

### "SCHEDULING"

December 10, 2019

5.0

WE CAN VIRTUALLY ELIMINATE A APT SCHEDULER .

Pros

EASE OF USE USE ON CELL PHONE NOTIFICATION OF CUSTOMER MAKING APT. CUSTOMER CAN MAKE OWN APT. SENDS OUT E-MAIL AS REMINDER OF APT.

Cons

THERE IS NOT ANYTHING I DON'T LIKE ABOUT THIS SOFTWARE

Review Source

Response from Genbook

December 17, 2019

Hi Fred, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

AO

Andrea O.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Could not run my business without Genbook!"

December 10, 2019

5.0

Great! I usually can troubleshoot myself as the services/settings bar is very intuitive.

Pros

Ease of use, my patients can schedule 24/7, it is like having a virtual secretary!

Cons

Occasionally glitchy. Its rare though and I dont usually have issues.

Reason for choosing Genbook

Went with GENBOOK FIRST

Review Source

Response from Genbook

December 16, 2019

Hi Andrea, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

KS

Kristin S.  
Midwife  
Alternative Medicine  
Used the software for: 2+ years

### "Great Calendar"

December 17, 2019

5.0

I used Genbook while working for a birth center and loved it so much that when I started my own home birth midwifery practice in 2012, I knew I wanted to use Genbook.

Pros

Genbook makes keeping track of appointments very simple.

Cons

I wish I could schedule more than two appointments at the same time.

Review Source

Response from Genbook

December 19, 2019

Hi Kristin, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

SV

Sandi V.  
Owner  
Furniture  
Used the software for: 2+ years

### "I'm not using it anymore..."

December 13, 2019

4.0

Good

Pros

It was easy to use so I liked that. If it worked for our program I would still be using it.

Cons

Didn't fit into our business model because we have so many walk-ins,,,,so I cancelled it.

Reason for choosing Genbook

didn't

Review Source

Response from Genbook

December 19, 2019

Hi Sandi, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

CH

Carol H.  
Owner/Operator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy peasy"

December 9, 2019

4.0

Overall, I have been very happy with this booking system

Pros

Convenient, clients love the reminders easy to keep track of appointments and scheduling

Cons

Glitches in the recurring appointment scheduling

Review Source

Response from Genbook

December 16, 2019

Hi Carol, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

GF

Garfield F.  
Life coach  
Mental Health Care  
Used the software for: 2+ years

### "Fantastic for any office or small business "

December 5, 2019

5.0

Allows me to have easy interactions with clients without taking up my time to do so.

Pros

Ease of use and continued updating new features.

Cons

Intial setup is a long process to have all the options I wanted.

Review Source

Response from Genbook

December 9, 2019

Hi Garfield, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

AG

Allyson G.  
Office Administrator  
Accounting  
Used the software for: 1-2 years

### "Great Value"

December 3, 2019

5.0

Great!

Pros

Client communication and ease of use for new users.

Cons

Reviews sent to Genbook by clients are not shared with Google in a way that is valuable.

Reason for choosing Genbook

Ease of use across a whole firm and cost

Review Source

Response from Genbook

December 8, 2019

Hi Allyson, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

LB

Lara B.  
Aesthetician  
Hospital & Health Care  
Used the software for: 2+ years

### "Use to understand and use "

September 8, 2020

5.0

Very easy schedule to book for my treatments

Pros

It’s affordable and very easy to use for my me and my clients

Cons

That I can’t make double appointments, my clients can and I can’t

Review Source

Response from Genbook

September 17, 2020

Hi Lara, Thanks for your kind words and for taking the time to leave us a review! We are so happy to hear that you're finding Genbook easy to use. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Regarding your feedback on double appointments, I have added this to our current feature and update requests. Thanks again! Warmly, Cass on behalf of the Genbook team

KC

KEVIN C.  
NURSE PRACTITIONER  
Medical Practice  
Used the software for: 2+ years

### "GENBOOK WORKS FOR ME LIKE NO OTHER."

November 15, 2020

5.0

I HAVE USED GENBOOK FOR AT LEAST 10 YEARS. THE PROGRAM IS EASY TO USE, EASY FOR MY CLIENTS TO MAKE APPOINTMENTS FOR THEMSELVES.

Pros

THE SOFTWARE IS EASY TO USE, VARIOUS IMPROVEMENTS AND THEY KEEP COMING.

Cons

THERE IS NOTHING I DO NOT LIKE ABOUT GENBOOK.

Review Source

Response from Genbook

November 20, 2020

Hi Kevin, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

KB

Katrina B.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Massage scheduler"

December 3, 2019

5.0

Been with genbook for years and love the reviews that show up in searches.

Pros

Love this because I keep working as my clients keep booking.

Cons

App a little hard to see but love webpage experience.

Review Source

Response from Genbook

December 8, 2019

Hi Katrina, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

RF

REBECCA F.  
Owner  
Writing and Editing  
Used the software for: 2+ years

### "Business necessity "

December 13, 2019

5.0

Clients rely on it for booking appointments Keeps me from paying an employee

Pros

User friendly ...a must have for my small business

Cons

Glitches and kinks in the system that slow me down in my busy day

Review Source

Response from Genbook

December 18, 2019

Hi Rebecca, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Similar Products

Featured