# Page 9 | Genbook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Genbook the right Appointment Scheduling solution for you? Explore 277 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/220430/Genbook/reviews

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Genbook

4.7 (277)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 9 - Reviews of Genbook

## Showing most helpful reviews

Showing 201-225 of 277 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BC

Brittney C.  
Hairstylist + Owner  
  
Used the software for:

### "Genbook helped to grow my biz and free up my time!"

March 22, 2016

5.0

I own and operate OMGhairstyles salon, a luxury vegan salon suite in Frisco, Texas that offers women's services including precision cutting, coloring, and hair extensions. Our doors have been open for 8 years and Genbook has been a part of the business for the last 6 years. I started using Genbook because I was tired of having to return phone calls and play phone tag with clients who wanted to book an appointment. I wanted to provide my clients an easy way to schedule appointments from the convenience of their phone at any time. My favorite feature of Genbook are the reviews collected from clients and the client reminders. The reviews are automatically sent to clients after their appointment and Genbook does a great job at getting the reviews to pop up on a Google search. The client reminders via email and text are a great feature as well so you can spend less time on the phone and more time doing what you love! My business before Genbook was spending all my time "free time" outside of the salon on the phone trying to schedule clients, update appointments, and reminders. I also had 0 reviews before Genbook, not knowing what a powerful impact client reviews are for potential new clients to feel more comfortable to book online with you. My business now is booked at least 3 months out...always! I have almost 200 5 star client reviews and new clients can book with ease knowing they are in great hands based on client testimonials. I'm completely free of phone calls thanks to the automated reminder call/text and convenient booking app from Genbook. My clients are put on the recurring schedule provided by Genbook and they never have to worry about missing an appointment. I would recommend Genbook to others because most of us in the service based industry are creatives! We don't have time to be tied up on the phone or with techy stuff. With Genbook, you can free up more of your time to do what you love with the automation and ease of online booking.

Review Source

JL

John L.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Good entry level software"

April 21, 2022

5.0

It was a good experience. At the time all I needed was a schedule.

Pros

It was easy and simple. Set up was easy and required no attention after set up.

Cons

No where near enough features as I grew.

Reason for choosing Genbook

Seemed easy to use and had a discount through AMTA

Review Source

DD

Deborah D.  
Owner/ Laser hair removal  
Medical Practice  
Used the software for: 2+ years

### "Great app!"

December 3, 2019

5.0

Great app for appointment reminders. Helps a lot with no shows or forgotten appointments

Pros

Easy to use, great customer service. Couldn’t be happier

Cons

I really don’t dislike anything about this software

Review Source

Response from Genbook

December 6, 2019

Hi Deborah, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

CB

Cathy B.  
Owner  
Retail  
Used the software for: 2+ years

### "Genbook Review"

December 3, 2019

4.0

Less time on the phone

Pros

This program is very easy to use and saves us time on the phone

Cons

Glitches in the system are problematic .

Review Source

Response from Genbook

December 8, 2019

Hi Cathy, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

KL

Kimberly L.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "BEST product I have ever bought for my practice!"

December 13, 2019

5.0

It has saved me HOURS of returning calls every week. I could not live without Genbook!

Pros

Efficiency for my clients & us, the users.

Cons

There is honestly nothing I dislike about the product.

Review Source

Response from Genbook

December 19, 2019

Hi Kimberly, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

SG

Sari G.  
Self employed Cosmetologist  
Retail  
Used the software for: 2+ years

### "Online booking tool for beauty industry "

September 8, 2020

5.0

It’s been fine

Pros

The ease of booking clients and having them great email and or text confirmation and reminders are great!

Cons

It’s expensive for how I use it. I only use it fir booking, clients to book and The confirmation a Reminders

Review Source

Response from Genbook

September 17, 2020

Hi Sari, Thank you for taking the time to leave us this review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

NC

Nadia C.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Convenience, Easy and good Value "

August 3, 2021

5.0

It was been something so easy I haven't wanted to change companies

Pros

It's so easy to use and access anywhere. Clients love it and they are more likely to book online then call. Saves time and money.

Cons

Not really. Sometimes there are scheduling glitches but rare

Review Source

RD

Remell D.  
Hairstylist  
Cosmetics  
Used the software for: 2+ years

### "Feedback of using Genbook. "

December 13, 2019

5.0

I like it, easy to setup services and an Awesome tool to keep up with your finances and clients to book appointments.

Pros

Easy to use for my clients when they want to book appointments at any time

Cons

That the price keeps going up, you charge extra fees for wanting my money deposited the same day. Also, after my clients cancel an appointment it still comes through my phone. I think people that have been with Genbook for years should have least went up $5.00 more than $19.00 a month.

Review Source

Response from Genbook

December 29, 2019

Hi Remell, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

KB

Kyla B.  
Owner  
Cosmetics  
Used the software for: 6-12 months

### "Review"

September 3, 2020

5.0

Good! Has helped transition into current regulations for our services

Pros

Very easy to use and set up and customize to the needs of the different industries

Cons

Accept/ deny appointments, waiver forms linked to client profiles, being able to attach files to customer profiles

Reason for choosing Genbook

I tried almost every software available. Went with Genbook because it had the most features we need and in the hopes that the other features we need will get added.

Review Source

Response from Genbook

September 16, 2020

Hi Kyla, Thank you so much for the wonderful review! We're happy to hear you found it easy to set up and customize. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

WL

Whitney L.  
Cosmetologist  
Cosmetics  
Used the software for: 6-12 months

### "Loved this booking site"

December 4, 2019

5.0

I really loved it when I had it. I loved being able to take deposits and I was able to stay organized.

Pros

I most liked the customer service! They were very helpful and were really on top of getting my questions answered.

Cons

I didn’t want to leave but I found another booking site that had the exact same features and was little bit cheaper so I switched over but I do miss being able to take deposits though.

Review Source

Response from Genbook

December 9, 2019

Hi Whitney, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you were happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

AC

Angel C.  
Owner  
Alternative Medicine  
Used the software for: 2+ years

### "Helpful"

December 9, 2019

4.0

Many years of sober all satisfaction with Genbook.

Pros

Genbook allows you to accept appointments online with ease. Saves you time.

Cons

When Genbook goes down and is unusable. This affects my business as clients are unable to schedule, especially, potential new clients.

Reason for choosing Genbook

I’ve been with Genbook since Beta testing. They let me try it free. It was pretty new technology then and there really weren’t alternatives.

Review Source

Response from Genbook

December 12, 2019

Hi Angel, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

ML

Megan L.  
Naturopathic Doctor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "User Friendly and Great Reviews"

September 3, 2020

5.0

It has been a great experience!

Pros

I love how it’s easy to use, you can send paperwork and capture credit cards and harvest reviews! Quick customer service too.

Cons

I would like to be able to send more than one document

Switched from

[Full Slate](https://www.capterra.com/p/114652/Full-Slate/)

Genbook was easier to use

Review Source

Response from Genbook

September 15, 2020

Hi Megan, Thank you so much for your wonderful review! The team here at Genbook will be delighted to hear what you wrote as we put customer experience and satisfaction as our priority. We appreciate your feedback regarding sending more than one document, and let you know that I have added this to our current feature and update requests. Thanks again. Warmly, Cass on behalf of the Genbook team

VR

Verified Reviewer  
  
  
Used the software for: 2+ years

### "Spend your money elsewhere@"

January 13, 2019

1.0

Pros

"Here's the Pro" Done with this! This has been going on for a few months now. Enough is enough! Charging me monthly for nothing, no one can book an appointment with me. No reviews online, just nothing! Very Disappointed!!

Cons

Not getting CONED AGAIN by Genbook. Doubled their monthly fees by in 4 years! I would have appreciated at least some sort of credit for their lack of agreement.

Review Source

Yu K.  
  
  
Used the software for: 2+ years

### "null"

January 8, 2018

4.0

Review Source

HW

Heather W.  
Owner and Operator  
Retail  
Used the software for: 2+ years

### "Best on line booking!"

September 15, 2020

5.0

All I can say is fantastic!

Pros

Best secretary I have ever had ever had! Book on system is so easy to use. Website is user friendly! Any problems you can call, email or chat For help. Always so helpful and efficient! Clients Can leave reviews, which has helped my business 100%...

Cons

There is nothing I have to complain about the website or staff!

Reason for choosing Genbook

I can go to any staff From Genbook... never is there a question they can’t answer!

Review Source

Response from Genbook

September 22, 2020

Hi Heather, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

JM

Jacobi M.  
Owner  
Automotive  
Used the software for: 1-2 years

### "Genbook "

December 3, 2019

4.0

Pros

I have so much more free time available now since I don’t have to be on the phone with people to set up appointments

Cons

Only 1 custom questions that I can ask my customers

Review Source

Response from Genbook

December 8, 2019

Hi Jacobi, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

SC

Steve C.  
Owner - tax preparation services  
Financial Services  
Used the software for: 2+ years

### "Long time subscriber"

December 10, 2019

5.0

Solved the problem of handling many appointments via phone calls during the tax season.

Pros

The ability to customize hours, services, team member listings, and of course the ability for my clients to book online that reduces the need for them to call my office.

Cons

I can't think of anything that I dislike re: software, but dislike the occasional down-time you have experienced at times.

Reason for choosing Genbook

After researching, my IT admin recommended your app.

Review Source

Response from Genbook

December 16, 2019

Hi Steve, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

DT

Dave T.  
Business Owner  
Apparel & Fashion  
Used the software for: 1-2 years

### "Easy to use "

August 25, 2020

5.0

Pros

I am a barber that uses this product daily my customers and myself love how user friendly it is to book an appointment

Cons

Offline mode, so if the internet is down I can still see appointments that have been booked

Review Source

Response from Genbook

September 1, 2020

Hey Dave, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

VR

Verified Reviewer  
Business Development Manager  
  
Used the software for: 2+ years

### "Easy and simple to book appointments (from a user's point of view)"

July 24, 2018

5.0

Pros

I've used Genbook about every 2-3 months for several years. The software makes it both easy and convenient to book appointments. Please note: I'm a user, so I have no knowledge of value for money.

Cons

Again, I've used Genbook about every 2-3 months for several years and have no issues or complaints. I haven't tried the mobile app.

Review Source

JM

Jean-Baptiste M.  
Kinesitherpist  
Medical Practice  
Used the software for: Less than 6 months

### "impressive tool"

September 15, 2020

5.0

amazing 🙏🏽🙏🏽

Pros

the software is perfectly made and really friendly to use. My Best investment of the Year 2020.

Cons

hopefully the square apps will be working soon with the genbook apps

Alternatives considered

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

Reason for choosing Genbook

because at frst both were able yo be combined . But since last week it doesnt. Hopefully that will be fix anytime soon

Review Source

Response from Genbook

September 22, 2020

Hi Jean-Baptiste, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. You'll be pleased to know that we have recently integrated with Square. Please don't hesitate to reach out to our team via support@genbook.com for more information on setting this up. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

MT

MARIA T.  
owner  
Cosmetics  
Used the software for: 2+ years

### "satisfied customer"

August 10, 2018

5.0

i dont have to worry about double bookings, and have to call to remide my customers of their appointmnts,

Pros

its easy for my customer to book online at their convenience and they can also manage their appointments to suit their busy schedule; my staff can each have their own schedule and manage from where. payments and reviews are very nice to manage. my customers are happy, thats mean, i am happy. thanks genbook.

Cons

it offers many ways to manage our schedule. also, i like the remiders and confirmations to my customers.

Review Source

LC

Lachlan C.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Good for basic use"

December 10, 2019

4.0

It's a good, very basic booking software for smaller businesses.

Pros

Ease of use. Easy for clients to navigate and book.

Cons

Not nearly enough reports. No new client report or way to track if new clients are booking and rebooking. Not a good check out process if not using the POS system. Would like it to change colors when checked out so you know it's dealt with. No report about late cancels or no show appointments.

Reason for choosing Genbook

I inherited this booking software when I bought this business.

Review Source

Response from Genbook

December 17, 2019

Hi Lachlan, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

ES

Edwin S.  
Owner  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "Scheduling"

December 4, 2019

5.0

Pros

keeps all your customers information altogether for rebooking.

Cons

You cannot book a customer with multiple address.

Review Source

Response from Genbook

December 9, 2019

Hi Edwin, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Drew S.  
FHMG Desktop Support  
Design  
Used the software for: Less than 6 months

### "good app but other apps did as well for free"

May 8, 2019

5.0

Pros

had alot to offer but other apps did the same for free.

Cons

other apps could do the same for free so why spend the money for it

Review Source

Response from Genbook

May 21, 2019

Hi Drew, Thanks for taking the time to give us your valuable feedback and for giving Genbook a try! It's as shame to hear you didn't find the added value from Genbook's rich feature set. Depending on what your looking for, there's a lot more flexibility, control and support to be had from an account with us over free services out there. If you find that you have any questions about the benefits of an account or want to revisit things in the future, our helpful onboarding team are here for anything you might need. All the best, The Genbook Team

GA

Gonne A.  
Owner and CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Our business has been using Genbook for 7 years"

August 10, 2018

5.0

Great! We have looked at other booking software but find Genbook meets our needs very well!

Pros

Customers can book online with ease from multiple sites (Google, our website, Facebook). That customers are given an "ask" after they have been to us to review their experience. We have 1000+ 5 star reviews for a small business.

Cons

That we cannot comment on a negative review. It actually helps businesses when customers see the humanity of an exchange when things go awry which all businesses experience.

Review Source

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