--- title: "DocuWare Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is DocuWare the right Document Management solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/220466/DocuWare/reviews/" page_type: "reviews" language: "en" --- DocuWare 4.6 (119) [View alternatives](https://www.capterra.com/p/220466/DocuWare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of DocuWare Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews LA Leanne A ControllerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “With the implementation of Docuware we are able to get our accounts payable invoices entered so that we are able to run accurate reports in a timely manner.“ December 11, 2025 MZ Myrna Z SraInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The cost of licensing is high and integration with other platforms increases the cost of the solutions.“ March 27, 2025 AB Alexis B Cultural Director Of Cinema And Live PerformanceGovernment Administration, 11 - 50 employeesUsed the software for: More than 2 years. “Organizing ,searching and sharing files is much more effective.“ June 24, 2026 JC Jérôme C Data analystInformation Services, 2 - 10 employeesUsed the software for: 1-2 years. “Not optimized for any devices sometimes look odd“ December 2, 2024 Jerry K Dir, Audit and ComplianceAccounting, 51 - 200 employeesUsed the software for: Less than 6 months. “Helps to cut costs and improve efficiency — Document Management Tech Empowers Your Company To Automate Document-Centric Processes“ March 17, 2025 Bernat R CIOHospitality, 501 - 1,000 employeesUsed the software for: More than 2 years. “A drawback is the absence of direct support from the vendor, coupled with limited availability of technical documentation on the product“ November 20, 2023 SS Sheni S Sales repEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “My work is way more efficient and I can summon any document I want from one point.“ September 22, 2025 CH Cynthia H Executive AssistantNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Docuware was not overly intuitive, so it took a fair amount of time to figure out how to access and pull up past invoices if there were questions about payment.“ February 2, 2021 ## Showing most helpful reviews Showing 1-25 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Taylor S. System Administrator Information Technology and Services Used the software for: 1-2 years ### "Easy-to-use software for organizing documents" August 16, 2023 4.0 After capture, DocuWare creates a well-organized system that can transport images, data, communications and information in a dance of workflows that seamlessly connect and integrate with existing and future systems. Pros DocuWare is easy to configure and provides state-of-the-art functionality that improves data capture, utilization, integration, and distribution. Since DocuWare has an open design, I am able to create multiple very sophisticated connections that I can use in your daily work. Cons If I had a magic wand, I would design a standardized entry point that collects these various forms of media and provides context-specific links to the complexities of frequently recognized categories. Switched from [Laserfiche](https://www.capterra.com/p/62196/Laserfiche/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) DocuWare's ability to enhance index information and provide a bi-directional connection to external data has made it possible to directly establish a link between previously unrelated processes. Such as... GIS maps of places the organization controls are linked to DocuWare, so users can automatically access documents and information related to the site. Review Source MZ Myrna Z. Sra Information Technology and Services Used the software for: 2+ years ### "Docuware Review" March 27, 2025 4.0 It is an excellent platform for document management, easy to learn and configure Pros The end-user interface is very user-friendly, easy to learn and easy to set up Cons The cost of licensing is high and integration with other platforms increases the cost of the solutions. Alternatives considered [Laserfiche](https://www.capterra.com/p/62196/Laserfiche/)[Alfresco Digital Business Platform](https://www.capterra.com/p/52548/Alfresco-One/) Reason for choosing DocuWare Because of the interface to the user, the multiple ways to connect with documents and their configuration interface Review Source RB RODRIGO B. CONTROLLER Financial Services Used the software for: 2+ years ### "Not happy at all" November 10, 2023 3.0 Pros I think is a good platfrom and it repsonds quick. The landing pages and tools are good Cons The customer services is terrible and annoying Reason for choosing DocuWare The commercial team was very confident, and DF server system do not look functional Review Source Response from DocuWare November 15, 2023 Hi Rodrigo, thank you very much for sharing your review. Apologies for your negative experience with customer service, we take note internally, these comments are very useful for us as it allows us to review our processes and improve in all areas that may affect our customers. On the other hand, we are glad that the solution itself, has been to your liking and you have chosen us among other similar software. TD Tom D. Owner and Lead Photographer Photography Used the software for: 6-12 months ### "DocuWare works for business and personal" April 4, 2025 4.0 I have been happy using DocuWare with personal and business documents. Pros DocuWare has a diversity of eSignature and document storage solutions. Cons It can be somewhat pricey and counterintuitive. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reason for choosing DocuWare DocuWare's international reputation and renown customer support. Review Source CB Chris B. CFO Construction Used the software for: 2+ years ### "Docuware Review" July 29, 2019 5.0 Docuware has been a great experience for our Company. It has allowed us to pay invoices faster, track information about who has overcharged us, and track change orders without letting them get lost in the shuffle. Pros Docuware is a powerful tool for routing paperwork through workflows. It has eliminated paper running through our office and allowed our employees to work from any location without needing physical access to the paper. Cons Setting up the workflows is difficult at first, but once you get used to "speaking the language" per se it's not bad at all. Alternatives considered [AODocs Document Management](https://www.capterra.com/p/148529/AODocs-Document-Management/)[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[M-Files](https://www.capterra.com/p/122215/M-Files/) Reason for choosing DocuWare Worked best with our Exchange based system, had best and most advanced features for doing indexing of documents, and price was the best deal. Review Source Response from DocuWare July 31, 2019 Thank you for the great feedback! We love to hear when DocuWare is a great success for organizations like yours. MA Mike A. Owner Food & Beverages Used the software for: 1-2 years ### "When you need to sign and share Docuware " September 15, 2025 5.0 Docuware is definitely one of the more easy sign applications to use especially for a beginner to sign Pros As a frequent user of Docuware I can simply say I love the way as even as. Beginner it was completely easy to use Cons I’ve never had to contact customer support or had a negative experience using Docuware and either have any professionals I’ve sent a document to via Docusign Review Source CW Carlos W. Associate Non-Profit Organization Management Used the software for: 1-2 years ### "Restructured the rhythm of our finance force" July 17, 2025 5.0 Pros DocuWare has automated pulling of invoice data in emails and scans that is achieved by intelligent indexing and OCR. It has enabled them to fill in vendor, date and amount fields accurately and cut down error in the Month end closings. Cons Silently failed Folder Import tool may block the large batch upload without notifying me. The lack of some documents could also be identified only at downstream operations. Review Source SS Sheni S. Sales rep Education Management Used the software for: 6-12 months ### "Honest Docuware review!" September 22, 2025 5.0 Overall using this day to say makes my life so much easier. My work is way more efficient and I can summon any document I want from one point. Pros Ease of document management! Super user friendly for a great return. It's super secure and efficient. Cons It's not an easy setup initially and customization is pretty limited. It can be costly initially for the business. Review Source Julian R. Finance and foreign trade Retail Used the software for: 1-2 years ### "improves the efficiency of document management" March 7, 2025 5.0 It is the solution to store each document very securely and thus be able to have it protected and when it is needed, find it efficiently Pros DocuWare makes all document management easier to manage, for example searching for documents, classifying and filing, it saves time by having this organized and when I need a document it is much easier to find and not waste a lot of time searching, and each document is secure Cons There is nothing that I am dissatisfied with, I have only felt that it is a good platform for organizing files that has worked well Review Source Keneth W. Director of Benefits Management Consulting Used the software for: 2+ years ### "Outstanding document management system" September 27, 2024 5.0 By leveraging DocuWare, I've been able to digitize and automate my department's workflows, resulting in optimized resource allocation, increased efficiency, and enhanced employee service. Pros By utilizing DocuWare, I'm able to centralize all information, automate routine tasks, and facilitate remote work, empowering me to manage my employees effectively from any location and device with an internet connection. Cons There's nothing negative I can say about this tool. Review Source BR Brandon R. Registered Behavior Technician Hospitality Used the software for: I used a free trial ### "My Experience with DocuWare" May 26, 2025 5.0 While DocuWare can be costly, it is known for its easy-to-learn and configure interface, both for end-users and administrators. Pros I love that it's user-friendly, excels in document importing and form handling, and provides strong indexing capabilities. Cons I don't like that some features require separate downloads, and integration with other platforms can be challenging. Review Source JC Jérôme C. Data analyst Information Services Used the software for: 1-2 years ### "Docuware simple and easy " December 2, 2024 4.0 Pros Very practical and easy to connect, manage, store document online Cons Not optimized for any devices sometimes look odd Review Source WG Wisdom G. Business Consultant Computer Software Used the software for: 2+ years ### "Docuware Functionality" December 8, 2021 4.0 It is very pleasant and an easy to use software. Pros It has an option of being server or cloud based and the users have a webclient interface that is compatible with all modern browsers Cons Docuware support still has to improve. Africa has to be reliant on support from German. it is as if Africa is a country and not a region. that might negatively affect it in Africa Reason for choosing DocuWare Robust workflows Review Source Response from DocuWare July 4, 2022 Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. Please be assured that our support function is improving all the time. If you have further input, please reach out to us at customer.feedback@docuware.com. RV Ramon V. Executive Operations Manager Chemicals Used the software for: 2+ years ### "A great decision when we implemented it in 1999" November 10, 2023 5.0 We keep using it even our company was absorbed by a huge multinational. Some offices are using it too as it remains a local document organizer. Pros To have all documents in one source correctly filed, organized and available to the team Cons At the beginning to find ourselves the best way to give parameters to the documents to properly organize the information. At that time the support was not much (in 1999) Review Source Response from DocuWare November 15, 2023 Hi Ramon, thank you very much for sharing your review. We are pleased to know that you have been our customer for so long and we thank you for allowing us to continue hand in hand. As you say, since 1999 until today, we have evolved and improved our solution, we continue to work on it every day, but none of this would be possible without the team behind, increasingly prepared to make your experience with DocuWare better and better. cK courtney K. Office Administrative Coordinator Accounting Used the software for: 2+ years ### "Docuware" April 5, 2019 4.0 Overall experience has been good, its saves our files which is what we need. I would give the software a 10 if it had a few more tools/options to modify and save the files. Pros Docuware is easy to use, reporting is easy to generate and the service is always very prompt. Cons Once a file is archived, you cannot (in my experience) delete it out of the system if needed. It would be ideal if you could edit the documents in the inbox (add or rotate pages) however once the documents are uploaded they remain "as is". Also, I have done this many times and hit the save button too fast and then had to go back and find the file to re-name or enter because a field was not complete- in the system lets you save blank fields, so just be careful! Review Source Response from DocuWare April 9, 2019 Thank you so much for taking the time to review DocuWare. We're happy to hear that you appreciate how user-friendly the software is ¿ ease of use is an important focus for us. Your ability to delete archived documents is linked to the permissions you¿ve been given. Permission to delete documents is granted on a limited basis to reduce the chance that documents will be deleted in error. You can ask your DocuWare administrator for permission to delete documents. If you have other concerns, please reach out to us at customer.feedback@docuware.com. Salma J. Accountant Financial Services Used the software for: 2+ years ### "Best Of All Time and sensational tool for documents management." April 6, 2022 5.0 Enables ease of documents sharing. Automates business processes. Documents can be stored securely. Pros It's simple to organize and manage documents and files. Enables ease go search and display documents and files. Ensures ease of documents access. Cons I haven't experienced any downside with DocuWare as it matches all what I need. Review Source Response from DocuWare July 4, 2022 Thank you for taking the time to review DocuWare. I'm glad that your experience with our solution was positive. If you have further input, please reach out to us at customer.feedback@docuware.com. FR Ferran R. Financial Director Chemicals Used the software for: 1-2 years ### "Increased our efficiency" November 15, 2023 5.0 Pros Connectivity with SAP BO, so our accountant can book all the invoices from our suppliers faster. Cons For the moment I like everything about DocuWare. Review Source DB Danielle B. Billing Specialist Hospital & Health Care Used the software for: 2+ years ### "Helpful" May 27, 2021 5.0 Using daily to upload shared files within our facility for easy access Pros Makes it easy to scan in files that multiple people need so that everything is in one spot & easy to access Cons Nothing is missing that I’m aware of and I haven’t really ran into any issues. Maybe make the search area easier? Review Source Response from DocuWare June 4, 2021 Thank you so much for your review. We're pleased that DocuWare's capture features and centralized repository are making collaboration easier at your company. We make continuous improvements to our search capabilities and would be happy to get more detailed input from you. Please reach out to us at customer.feedback@docuware.com if you have further comments. AB Andrew B. IT Manager Farming Used the software for: 2+ years ### "Dependable, helpful product" July 22, 2024 5.0 Pros We use Docuware for customer information and order management. We use secure storage and worflows primarily. Cons Docuware is intuitive, but still takes some time to learn. The Outlook plugin on older versions was a little inconsistent, but has improved over the years. Review Source PP Peter P. General Manager Wholesale Used the software for: 1-2 years ### "An excellent solution provider for my documents." November 15, 2022 5.0 I was able to get the effect I wanted in the management of my documents. Pros Affordable. Fast interface. It simplifies searching for documents and greatly reduces the time it takes to find a document. Cons There is nothing I don't like about the product, it provided the control of my documents as I wanted. Review Source Response from DocuWare January 16, 2023 Thank you for taking the time to review DocuWare. We appreciate your positive feedback about how our cloud-based solution has enabled your organisation to automate manual tasks, increase productivity and improve collaboration across departments. If we can ever be of assistance, please reach out to us at customer.feedback@docuware.com. mM maria M. Helper Restaurants Used the software for: 2+ years ### "Siroko Beach" November 28, 2023 5.0 Pros It takes minutes to have all the invoices saved with the advantages of allowing you to find whatever you need from them.. Giving access to the account firm was very important to us too. We saved so much time !!! Cons The development of an interface between docuwar and our inventory and sales system took too long. Now I am thinking of changing it but I am worried about the time it will probably take. Review Source RH RAY H. Title III Project Director Education Management Used the software for: 2+ years ### "Investing in DocuWare was a good decision. It provides affordable value to our organization." June 19, 2017 5.0 Efficiency, cross-department training and use, ability to archive documents we're required to maintain and reduce storage, ability to limit access to specific documents. Pros One of the big reasons our DocuWare roll out was such a success was because our IT vendor worked with us to develop a training and implementation \`ramp-up approach that allowed us to continually roll out the solution to our departments. DocuWare has saved us weeks of time, in terms of finding needed information. We like that DocuWare is very customizable in how we are able to store documents. We also like that it provides a shared vault that everyone can pull from, ensuring consistency in document use. Cons We feel DocuWare. although we like the product, is not particularly intuitive. Users need a good training to get full use from the program. Review Source JG Jennifer G. Corp Accounting Manager Logistics and Supply Chain Used the software for: 1-2 years ### "DocuWare converted our paper A/P process into a smooth online workflow." May 24, 2017 5.0 Our growth is very healthy, so this allowed us to automate and electronically store our documents without adding more space for file cabinets and hold off on hiring additional employees for a period of time. Pros The DocuWare consultant tailored the product to our specific needs. We incorporated many validations and lookups across to the target ERP system (SAGE). The Intellix learning OCR feature was impressive and lived up to the sales pitch, recognizing differences in our vendor base that were surprising (example - some vendor provided dates in mm/dd/yyyy and others presented in dd/mm/yyyy - but DocuWare learned the difference and converted as needed). Cons We did not build enough tracking/audit fields at the onset, upon hindsight. Doing it again, I would have a tracking field on who owns the document - so as to always be able to export a file of all open WIP documents and know to whom that they belong. Review Source IN Ian N. Finance Manager Marketing and Advertising Used the software for: 2+ years ### "Talbot Marketing" January 11, 2017 5.0 'Overall, the number of documents we print has been reduced by 90% as electronic processes have been put in place. More significant than our cost or environmental savings is our ability to ensure orders are being processed in a timely manner and accounts payable invoices are being processed efficiently. Our Return on Investment was achieved in less than one year, but we saw immediate improvement in our customer service with our new ability to quickly place orders and address issues that may arise. DocuWare gave us real-time transparent processes and seamless information flow between departments. We are very happy with DocuWare and couldn't live without it.' Pros Ease of Use & improvements to our Processes Review Source JO John O. Applications Developer Government Administration Used the software for: 2+ years ### "I took over the Docuware administration for my company. The learning curve was steep, but worth it!" May 16, 2017 5.0 Organization, shedding of old paper records (which made it easy to relocate). Pros It allowed my company to get rid of @ 80% of it's paper records! It collated the old files into a common user interface (per department) that allows anyone to use it and find stuff quickly and easily! Cons The one thing I think is missing (and this has been recorded) is that the "fat" client has been removed from the software. As an administrator, I made frequent use of the fat client. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.