--- title: "DocuWare Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is DocuWare the right Document Management solution for you? Explore 116 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/220466/DocuWare/reviews/" page_type: "reviews" language: "en" --- DocuWare 4.6 (116) [View alternatives](https://www.capterra.com/p/220466/DocuWare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of DocuWare Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews LA Leanne A ControllerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “With the implementation of Docuware we are able to get our accounts payable invoices entered so that we are able to run accurate reports in a timely manner.“ December 11, 2025 MZ Myrna Z SraInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The cost of licensing is high and integration with other platforms increases the cost of the solutions.“ March 27, 2025 AB Alexis B Cultural Director Of Cinema And Live PerformanceGovernment Administration, 11 - 50 employeesUsed the software for: More than 2 years. “Organizing ,searching and sharing files is much more effective.“ June 24, 2026 JC Jérôme C Data analystInformation Services, 2 - 10 employeesUsed the software for: 1-2 years. “Not optimized for any devices sometimes look odd“ December 2, 2024 Jerry K Dir, Audit and ComplianceAccounting, 51 - 200 employeesUsed the software for: Less than 6 months. “Helps to cut costs and improve efficiency — Document Management Tech Empowers Your Company To Automate Document-Centric Processes“ March 17, 2025 Bernat R CIOHospitality, 501 - 1,000 employeesUsed the software for: More than 2 years. “A drawback is the absence of direct support from the vendor, coupled with limited availability of technical documentation on the product“ November 20, 2023 SS Sheni S Sales repEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “My work is way more efficient and I can summon any document I want from one point.“ September 22, 2025 CH Cynthia H Executive AssistantNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Docuware was not overly intuitive, so it took a fair amount of time to figure out how to access and pull up past invoices if there were questions about payment.“ February 2, 2021 ## Showing most helpful reviews Showing 1-25 of 116 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Taylor S. System Administrator Information Technology and Services Used the software for: 1-2 years ### "Easy-to-use software for organizing documents" August 16, 2023 4.0 After capture, DocuWare creates a well-organized system that can transport images, data, communications and information in a dance of workflows that seamlessly connect and integrate with existing and future systems. Pros DocuWare is easy to configure and provides state-of-the-art functionality that improves data capture, utilization, integration, and distribution. Since DocuWare has an open design, I am able to create multiple very sophisticated connections that I can use in your daily work. Cons If I had a magic wand, I would design a standardized entry point that collects these various forms of media and provides context-specific links to the complexities of frequently recognized categories. Switched from [Laserfiche](https://www.capterra.com/p/62196/Laserfiche/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) DocuWare's ability to enhance index information and provide a bi-directional connection to external data has made it possible to directly establish a link between previously unrelated processes. Such as... GIS maps of places the organization controls are linked to DocuWare, so users can automatically access documents and information related to the site. Review Source CB Chris B. CFO Construction Used the software for: 2+ years ### "Docuware Review" July 29, 2019 5.0 Docuware has been a great experience for our Company. It has allowed us to pay invoices faster, track information about who has overcharged us, and track change orders without letting them get lost in the shuffle. Pros Docuware is a powerful tool for routing paperwork through workflows. It has eliminated paper running through our office and allowed our employees to work from any location without needing physical access to the paper. Cons Setting up the workflows is difficult at first, but once you get used to "speaking the language" per se it's not bad at all. Alternatives considered [AODocs Document Management](https://www.capterra.com/p/148529/AODocs-Document-Management/)[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[M-Files](https://www.capterra.com/p/122215/M-Files/) Reason for choosing DocuWare Worked best with our Exchange based system, had best and most advanced features for doing indexing of documents, and price was the best deal. Review Source Response from DocuWare July 31, 2019 Thank you for the great feedback! We love to hear when DocuWare is a great success for organizations like yours. RB RODRIGO B. CONTROLLER Financial Services Used the software for: 2+ years ### "Not happy at all" November 10, 2023 3.0 Pros I think is a good platfrom and it repsonds quick. The landing pages and tools are good Cons The customer services is terrible and annoying Reason for choosing DocuWare The commercial team was very confident, and DF server system do not look functional Review Source Response from DocuWare November 15, 2023 Hi Rodrigo, thank you very much for sharing your review. Apologies for your negative experience with customer service, we take note internally, these comments are very useful for us as it allows us to review our processes and improve in all areas that may affect our customers. On the other hand, we are glad that the solution itself, has been to your liking and you have chosen us among other similar software. CW Carlos W. Associate Non-Profit Organization Management Used the software for: 1-2 years ### "Restructured the rhythm of our finance force" July 17, 2025 5.0 Pros DocuWare has automated pulling of invoice data in emails and scans that is achieved by intelligent indexing and OCR. It has enabled them to fill in vendor, date and amount fields accurately and cut down error in the Month end closings. Cons Silently failed Folder Import tool may block the large batch upload without notifying me. The lack of some documents could also be identified only at downstream operations. Review Source SS Sheni S. Sales rep Education Management Used the software for: 6-12 months ### "Honest Docuware review!" September 22, 2025 5.0 Overall using this day to say makes my life so much easier. My work is way more efficient and I can summon any document I want from one point. Pros Ease of document management! Super user friendly for a great return. It's super secure and efficient. Cons It's not an easy setup initially and customization is pretty limited. It can be costly initially for the business. Review Source JS Jessica S. Inventory Control Specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "Docuware for the win!" May 29, 2025 5.0 Pros Invoices are easily accessible. I love that there are separate tabs that can keep the vendors separate to create a more user-friendly experience. Cons Sometimes it can be a bit difficult to look up invoices if you do not have all the information. Otherwise it is a good tool to have. Review Source Keneth W. Director of Benefits Management Consulting Used the software for: 2+ years ### "Outstanding document management system" September 27, 2024 5.0 By leveraging DocuWare, I've been able to digitize and automate my department's workflows, resulting in optimized resource allocation, increased efficiency, and enhanced employee service. Pros By utilizing DocuWare, I'm able to centralize all information, automate routine tasks, and facilitate remote work, empowering me to manage my employees effectively from any location and device with an internet connection. Cons There's nothing negative I can say about this tool. Review Source Eileen J. Office Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Innovative and robust document management platform" April 20, 2023 5.0 DocuWare has allowed us to improve the organization, access and security of our documents, significantly increasing our efficiency in the office. I would recommend DocuWare to other companies looking to optimize document management. Pros I like DocuWare's ability to efficiently scan and store all of our important documents has allowed us to streamline processes and reduce paper usage. The intelligent search function makes it easy for us to quickly find any file, which saves us valuable time in our daily routine. In addition, integration with other systems, such as ERP and CRM, has improved interdepartmental communication and information management. DocuWare's ease of use and quick implementation allowed us to adapt smoothly to this new way of working. Finally, remote access and real-time collaboration have improved our efficiency, allowing us to work more agile and respond quickly to our company's needs. Cons DocuWare offers many useful features, but it can be costly for small businesses. Also, more customization options would be ideal. Review Source Response from DocuWare May 17, 2023 Hi Eileen, many thanks for your comments. For small business, maybe DocuWare Cloud would be a good solution... We work every day on improving and being much more efficient for our users. Idaly M. Project Manager Semiconductors Used the software for: 2+ years ### "Document management that facilitates our processes and allows us to save paper." March 31, 2023 5.0 It has allowed us to keep our documents in order, we improve the fluency when filing and sharing documents very quickly, we keep our files safe, we reduce the cost of paper, the digitization of our documents has boosted our growth and productivity. Pros It is the best software for document management, it is very good at keeping our documents digitally secure, it is very good at exchanging documents between colleagues, it is a very fast system, it is easy to navigate and it keeps document management smooth. Cons Some colleagues thought that it is expensive software at first, but I disagree as there are many software with similar functions, but DocuWare has more power to manage our documents to a great extent. Review Source Response from DocuWare May 17, 2023 Hi Idaly, many thanks for your comments. We work every day on improving our solutions and make it much more efficient for our users. Rafael V. Programador de Sistemas Pleno Computer Software Used the software for: 2+ years ### "The Best Tool for Electronic Document Management" October 11, 2017 5.0 Pros I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features. Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without a lot of unnecessary information, after only what the user needs to filter and find their documents. Importing documents into DocuWare is another fantastic thing, you can do this by simply printing the document through the DocuWare printer, a supplement that sends the document directly to the user's default tray, or to a certain tray if rules are created for it. You can also import documents into DocuWare simply by placing them in a certain pre-defined folder, which is monitored by the system and automatically imports as soon as a document is placed there. There is also the possibility of using scanners to scan physical documents, as you can also manually import the documents already scanned into DocuWare. Cons Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support. Review Source DG Dominick G. Sr. Post Producer Marketing and Advertising Used the software for: 6-12 months ### "DocuWare - Top Tier Document Management" March 26, 2025 5.0 I started using DocuWare when I needed to scan and bunch of old production documents from previous jobs to make some more space. It's a great tool! Pros I love how DocuWare is able to pull info from scans and PDFs and save everything in an easily searchable archive! It makes it super approachable to scan a bunch of documents and find the specific information I'm looking for quickly. It's extremely easy to use and I found it to be very intuitive. Cons I have no complaints, DocuWare is awesome! Review Source JB Josep B. CEO Textiles Used the software for: 2+ years ### "Easier, usefull and fast way to work with the documents and datas." November 20, 2023 4.0 The experience have been good, we started to work with DocuWare on June 2018, and during the pandemic time when we had been working at home it help us a lot and it was more easy for us. Also it helps a lot the work with our auditors, now with DocuWare is more faster and esier. Pros Well for us DocuWare change the way to work in the office with the documents, we save time, is more safe and faster than the way that we worked before to get the program. Cons Well in general we are happy with the program but if I have to say one thing we miss some more tutorials or some more webinars to help to work with the program and also give an idea to implement the DocuWare in different deapartments of the company. Review Source WG Wisdom G. Business Consultant Computer Software Used the software for: 2+ years ### "Docuware Functionality" December 8, 2021 4.0 It is very pleasant and an easy to use software. Pros It has an option of being server or cloud based and the users have a webclient interface that is compatible with all modern browsers Cons Docuware support still has to improve. Africa has to be reliant on support from German. it is as if Africa is a country and not a region. that might negatively affect it in Africa Reason for choosing DocuWare Robust workflows Review Source Response from DocuWare July 4, 2022 Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. Please be assured that our support function is improving all the time. If you have further input, please reach out to us at customer.feedback@docuware.com. RV Ramon V. Executive Operations Manager Chemicals Used the software for: 2+ years ### "A great decision when we implemented it in 1999" November 10, 2023 5.0 We keep using it even our company was absorbed by a huge multinational. Some offices are using it too as it remains a local document organizer. Pros To have all documents in one source correctly filed, organized and available to the team Cons At the beginning to find ourselves the best way to give parameters to the documents to properly organize the information. At that time the support was not much (in 1999) Review Source Response from DocuWare November 15, 2023 Hi Ramon, thank you very much for sharing your review. We are pleased to know that you have been our customer for so long and we thank you for allowing us to continue hand in hand. As you say, since 1999 until today, we have evolved and improved our solution, we continue to work on it every day, but none of this would be possible without the team behind, increasingly prepared to make your experience with DocuWare better and better. AM Aaron M. IT Manager Automotive Used the software for: 2+ years ### "Docuware at SHAD" November 15, 2023 5.0 Pros We use Docuware on a daily basis to archive supplier invoices, start a workflow of approvals and finally integrate them into our ERP Cons I don't have any cons, the software accomplish their purpose greatly Review Source FR Ferran R. Financial Director Chemicals Used the software for: 1-2 years ### "Increased our efficiency" November 15, 2023 5.0 Pros Connectivity with SAP BO, so our accountant can book all the invoices from our suppliers faster. Cons For the moment I like everything about DocuWare. Review Source DB Danielle B. Billing Specialist Hospital & Health Care Used the software for: 2+ years ### "Helpful" May 27, 2021 5.0 Using daily to upload shared files within our facility for easy access Pros Makes it easy to scan in files that multiple people need so that everything is in one spot & easy to access Cons Nothing is missing that I’m aware of and I haven’t really ran into any issues. Maybe make the search area easier? Review Source Response from DocuWare June 4, 2021 Thank you so much for your review. We're pleased that DocuWare's capture features and centralized repository are making collaboration easier at your company. We make continuous improvements to our search capabilities and would be happy to get more detailed input from you. Please reach out to us at customer.feedback@docuware.com if you have further comments. AB Andrew B. IT Manager Farming Used the software for: 2+ years ### "Dependable, helpful product" July 22, 2024 5.0 Pros We use Docuware for customer information and order management. We use secure storage and worflows primarily. Cons Docuware is intuitive, but still takes some time to learn. The Outlook plugin on older versions was a little inconsistent, but has improved over the years. Review Source Mahmoud A. ERP Consultant Information Technology and Services Used the software for: 1-2 years ### "Document Management and workflows" February 5, 2019 5.0 Pros It's ability to built workflows for the document (approvals, verifications, reminders....) these workflows can be visually seen on the document (stamps, annotation, comments...) . This is very customizable for each business based o their requirements. Also the ability of Docuware to integrate with DB's is amazing and to pull and push data based on your configuration Cons I wish their configuration is centralized in one area. And I see they are in this process now Review Source Response from DocuWare February 27, 2019 Thank you so much for your review. It's great to hear that DocuWare Workflow is performing so well in your organization and that you're benefiting from DocuWare's powerful integration capabilities. As you've noticed, we are in the process of centralizing our administrator configuration functionality. The project will be completed soon. If we can be of further assistance, please reach out to us at customer.feedback@docuware.com. SB Sue B. Supervisor Law Practice Used the software for: 2+ years ### "Easy to use!" June 12, 2019 5.0 I love the functionality of the system. Our office uses it all day long. Pros It's very easy to use and has a lot of cool functions that the older version did not have. Cons Trying to print it a bit of a hassle, which is confusing because it didn't used to be that way. I'm not sure why happened or why. Review Source Response from DocuWare June 13, 2019 Thank you so much for taking the time to review DocuWare. We're happy to hear that you appreciate how user-friendly and intuitive the software is. Ease of use is very important to us, and we're continually developing enhancements to our user interface. Printing problems often stem from issues related to your IT infrastructure. Your DocuWare Partner will be able to help you troubleshoot printing issues. You can also contact us directly at customer.feedback@docuware.com CL Chris L. Director of MIS Government Administration Used the software for: 2+ years ### "Local support is excellent. They go above and beyond. DocuWare is very end-user friendly." May 16, 2017 4.0 Document management is a breeze. Pros End-users typically have no trouble using the software and pick it up intuitively. Adding documents to the repository and retrieving them after is a breeze. Cons As an administrator, I find the management interface to be convoluted and difficult. So convoluted, in fact, that if you don't work with the interface on a very frequent basis you will find yourself struggling to perform most configuration changes. Knowing where to change something -- even which interface to use to change something -- is difficult. Why is there an administration area that is not web-based, and then workflow management is web-based, etc.? All management functions should be in a common interface, with a common look and feel. That's simply not the case here. Review Source VR Verified Reviewer Accounting Staff Human Resources Used the software for: Less than 6 months ### "DocuWare Review" March 27, 2019 4.0 Pros I like that it gives me a preview of the files before I open them. I also like that it stores everything in color and that I can store multiple things at once. It works well at keeping things neat and is simple to use. Cons The search function is not very good. In order to get results when performing a search you have to search the name of the document exactly as it was recorded. This can be difficult when looking for something that you stored months ago. Review Source Response from DocuWare March 28, 2019 Thank you for taking the time to review DocuWare. We want to help you get the most out of your DocuWare system. We can work with you to help you fine-tune your searches. With DocuWare you can search by date, type of document, keyword and any other parameters you set up. Please reach out to us at customer.feedback@docuware.com. We would appreciate the opportunity to improve your experience with our solution. LH Leana H. Director of Finance Used the software for: 1-2 years ### "support & implementation teams are very responsive! Love this system...great for internal control!" May 16, 2017 5.0 Pros Once this system is set up to follow the approval / processing flow, the system is seamless. Nobody can forge a supervisor's approval. There are never any lost invoices as they all are scanned into Docuware and follow the pre-established process. We are more easily able to trace transactions do the source documents. Our auditors love it! Cons You have to call support to have a new user set up or cancel the rights of a user. Also, if a user closes the software by clicking the "X" in the upper right hand corner vs. officially logging off, it locks up the license and blocks the ability for another person to log in. Review Source RM Resa M. Senior Data Engineer Information Services Used the software for: Less than 6 months ### "Take advantage of DocuWare!" February 3, 2023 4.0 Overall, DocuWare is an excellent document management system. It has helped us to streamline our workflow and save time and resources. The user-friendly interface and automated processes make it easy to use and the search feature helps us quickly find the documents we need. Pros DocuWare is an incredibly efficient and user-friendly document management system. It has helped streamline our workflow, allowing us to quickly and easily access our documents and data. The search feature makes it easy to find the right document quickly and the automated processes have made our job easier. Cons Although DocuWare is a great document management system, it can be difficult to customize and configure it to meet our specific needs. Review Source OP Oscar P. Customs Specialist Used the software for: 6-12 months ### "Good software, easy to setup and use" March 21, 2018 5.0 Pros The capability of host documents in the cloud is one of the best things in this software and the user profile administration process too. Cons Some bugs in the task assigning process is the defect i identified in this software, i have some troubles with this function. Review Source Response from DocuWare July 5, 2018 Thank you so much for taking the time to review DocuWare. We appreciate hearing from our customers. If you need help in fine-tuning your business processes please reach out to your DocuWare Partner who can assist you with effective assignment of workflow tasks. You can also contact us at any time with suggestions at customer.feedback@docuware.com. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.