# Page 3 | DocuWare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is DocuWare the right Enterprise Content Management solution for you? Explore 113 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/220466/DocuWare/reviews --- DocuWare 4.6 (113) [View alternatives](https://www.capterra.com/p/220466/DocuWare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 2nd, 2026 # Page 3 - Reviews of DocuWare ## Showing most helpful reviews Showing 51-75 of 113 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Responsable de Sistemas Machinery Used the software for: 2+ years ### "Archivar y olvidarte" January 14, 2023 5.0 Pros La facilidad para archivar la documentación y la potencia de su motor de búsqueda.Resulta increíble ver en marcha la función de fulltext cuando te encuentra el texto buscado en campos no indexados y en documentos de tipo imagen Cons El precio es la mayor barrera. Hablamos de un producto caro cuando ves el coste del proyecto pero justificado cuando pruebas las funcionalidades Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ownCloud](https://www.capterra.com/p/176602/ownCloud/) Reason for choosing DocuWare La plataforma docuware tenía una mayor facilidad a la hora de afrontar la documentación para requerimientos de hacienda Review Source Response from DocuWare January 16, 2023 Thank you for taking the time to review DocuWare. We appreciate your positive feedback about how our cloud-based solution has enabled your organisation to automate manual tasks, increase productivity and improve collaboration across departments. If we can ever be of assistance, please reach out to us at customer.feedback@docuware.com. Christophe L. DSI Insurance Used the software for: 2+ years ### "Une solution flexible rapidement adaptable dans un système d'information" May 4, 2020 5.0 Exemple récent d'implémentation dans le contexte du Covid-19. Avec l'aide d'un intégrateur, nous avons mis en place un parapheur et son workflow en quelques heures. Celui-ci permet aux équipes métier de stocker des documents dans le but de les faire signer par leur N+1. La personne devant signer est notifiée automatiquement qu'une signature est faire suite au dépôt du document, de même pour le dépositaire une fois que le document a été signé. Pros \- Solution fiable et sécurisée - Concepteur de workflow graphique - Connecteur Outlook Cons La fonctionnalité SmartIndex basée sur la capture visuelle de champs d'applications tierce est une bonne idée qui permet de gagner du temps, mais cela fonctionne mal dans le cas où les utilisateurs utilisent des résolutions d'écran disparates. Review Source Response from DocuWare June 15, 2020 Thank you for taking the time to review DocuWare. We appreciate your positive feedback. We're glad that the ease of setting up DocuWare Workflow enabled your organization to quickly make the adjustments necessary during the Covid-19 crisis. If you would like to learn more about how to optimize the functionality of Smart Connect, please consult your DocuWare Reseller or Regional Sales Director. They will be able to address your issues. You may also reach out to us directly at customer.feedback@DocuWare.com. MC Maud C. Chef de projet transverse Real Estate Used the software for: 2+ years ### "Une GED simple et accessible !" April 27, 2020 4.0 Nous utilisions Docuware depuis une dizaine d'années en tant que GED en utilisant uniquement ses APIs. L'année dernière, nous avons mis en place une base de partage entre les services comptabilité, gestion, juridique et les commissaires aux comptes qui leurs permet, depuis le front-office de Docuware, d'avoir une vue globale sur l’avancement des bilans financiers. La communication entre les différents services est fluidifiée, la dernière version validée des documents est partagée de façon transparente. Ceci est d'autant plus important dans cette période de confinement où toutes les équipes télé-travaillent. Pros L'outil est rapide à paramétrer : en quelques jours ou semaines, il possible d’automatiser/dématérialiser des processus de l'entreprise. Il est simple et facile d'utilisation que ce soit pour les utilisateurs ou les administrateurs/paramétreurs. Cons Le front office est un peu "Brut", il faudrait le remettre au goût du jour, avec un design plus attrayant. Si l'interface était plus personnalisable, il ne serait pas nécessaire de récréer des portails par dessus (couleurs - logo de l'entreprise, ajout de boutons, d'infos-bulles, page d'accueil personnalisée par collaborateurs avec un récapitulatif de ces principaux processus et validations,ces derniers documents consultés...). Certaines fonctionnalités ne peuvent être utilisées chez nous, car elles nécessites l'installation d'un client lourd... à l'ère du Cloud, il faudrait que la plateforme soit 100% online ! Review Source Response from DocuWare May 1, 2020 Thank you for taking the time to review DocuWare. We're happy to learn that your organization is benefiting from DocuWare's user-friendlines. its ability to streamline communication and make audits much simpler. We appreciate your feedback on the user interface. It will be shared with our product team. If you would like to be directly involved with our development process check out our Product Tester program at: https://start.docuware.com/docuware-product-tester-program If you have further input, please reach out to us at customer.feedback@docuware.com. Virginia G. IT Administrator Insurance Used the software for: 2+ years ### "Great document retention software" March 7, 2022 5.0 Overall the product does what we need it to do in an efficient manor that helps us to have a secure storage platform across multiple offices Pros Ours is on premise and security is key along with the ability to track/cross reference with Dynamics CRM Cons It can be quite time consuming during the storage process Reason for choosing DocuWare We used a third party vendor to evaluate and transition to this product Review Source Response from DocuWare July 4, 2022 Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. If you have further input, please reach out to us at customer.feedback@docuware.com. Sthefany B. Financial Advisor Investment Banking Used the software for: 6-12 months ### "Easy to use and very versatile" July 1, 2022 5.0 Pros It offers a wide variety of features to enhance, organize, and streamline the document management process. It improves collaborative work with the team and is very agile for carrying out daily office tasks. It allows you to manage different types of documents in a simple way, which allows the work team to save time and greatly improve our workflow. Cons I wish it offered more integration options to maximize its potential Review Source Response from DocuWare July 4, 2022 Thank you for taking the time to review DocuWare. I'm glad that your experience with our solution was positive. We have recently introduced DocuWare iPaaS connectors, which allows users to connect DocuWare Cloud to over 1,000 other cloud applications. If you have further input, please reach out to us at customer.feedback@docuware.com. RV Ramon V. Executive Operations Manager Chemicals Used the software for: 2+ years ### "A great decision when we implemented it in 1999" November 10, 2023 5.0 We keep using it even our company was absorbed by a huge multinational. Some offices are using it too as it remains a local document organizer. Pros To have all documents in one source correctly filed, organized and available to the team Cons At the beginning to find ourselves the best way to give parameters to the documents to properly organize the information. At that time the support was not much (in 1999) Review Source Response from DocuWare November 15, 2023 Hi Ramon, thank you very much for sharing your review. We are pleased to know that you have been our customer for so long and we thank you for allowing us to continue hand in hand. As you say, since 1999 until today, we have evolved and improved our solution, we continue to work on it every day, but none of this would be possible without the team behind, increasingly prepared to make your experience with DocuWare better and better. Neisha P. Marketing Administrative Assistant Higher Education Used the software for: 2+ years ### "Keeping Track with DocuWare" December 22, 2018 4.0 Pros I really liked how this software helps to keep track of all documents, paper and electronic. All files can be uploaded and organized to find for later use. All files can be tagged with different information to pull up at a time when you might not know what you are looking for yet. Various locks or administrative controls can be implemented on a user by user basis for security reasons. Cons I think this software could use a face-lift, and maybe have a more user friendly dashboard and easier on the eyes. I spent did spend a lot of time searching the system and with it could be easier to use.. Review Source Response from DocuWare February 22, 2019 Thank you so much for taking the time to review DocuWare. We're so glad that your experience with our software has been positive and that your organization is benefiting from our solution¿s ability to improve the ease of search and retrieval of documents and the roles-based security. If you would like input on fine-tuning your search capabilities, please reach out to your DocuWare Partner or contact us at any time at customer.feedback@docuware.com. We have a team that is responsible for improving the user experience. They focus on continuous improvement of our user interface. If you would like to get involved by becoming a part of our Product Tester Program, you can register here: https://start.docuware.com/docuware-product-tester-program. Samuel L. Senior Java Software Engineer Internet Used the software for: 6-12 months ### "Incredible email delivery and storage system." May 18, 2020 5.0 The system works very well as sending and saving information, but it is not the best service to edit emails due to the lack of updating, however its main function fulfills perfectly so I recommend it, it is possible to see other services and observe it is possible to find much more complete features, although docuware stands out very well. Pros Docuware a system that allows us to carry out different types of processes among the most relevant is the saving of information and keeping protected emails to be sent either automatically or manually, in this way we can use a much more efficient system in sending of mail and data protection, this is what docuware offers and I can say that it is efficient, I am happy because it works in a very correct way and which makes a difference totally to other software for sending and receiving mail. Cons Among some fundamental problems is the writing and revision of emails in the service is a little different from other emails, be it Yahoo, Outlook, Gmail or corporate emails, because in this its tools are a little old and outdated, so It can be difficult to edit an email, so they should improve this design and add text tools. Review Source Response from DocuWare June 15, 2020 We appreciate you taking the time to review DocuWare. We're happy to hear that our solution enables you to save, retrieve and secure email efficiently and has improved your other processes. Please contact your DocuWare reseller or Regional Sales Director to make sure you're using the most current version of DocuWare. I will also pass your ideas for improvement along to our product team. If we can be of assistance please reach out to us directly at customer.feedback@docuware.com Rebecca M. Content Developer Human Resources Used the software for: 1-2 years ### "From a big failure to a success story!" January 8, 2019 4.0 We had a major setback with the vendor who initially set up the product with our company, to where we had to halt our progress and rollback to our old platform (FORTIS). But we implemented it again and it was a success. Pros 1\. The interface is easy on the eyes, intuitive, and user-friendly 2. Effective drag and drop functionality 3. Users can perform multiple tasks in multiple documents without leaving the main console Cons 1\. Lack of appropriate training for users and administrators 2. Lack of documentation and information on the web to troubleshoot problems on your own 3. The company does not seem invested in its clients' education of how to use the product Review Source Response from DocuWare February 27, 2019 Thank you so much for taking the time to review DocuWare. We're glad your company is benefiting from DocuWare's user-friendly interface and flexibility. We appreciate the feedback on DocuWare training and documentation and are sorry to hear that we haven't fully met your needs. If you we can be of further help or you have suggestions for improvement, please reach out to us at customer.feedback@docuware.com. Andre C. S. Director of Professional Services Consumer Electronics Used the software for: 2+ years ### "DocuWare has leapfrogged the competition " August 15, 2018 5.0 We have use DocuWare for our order processing and accounts payable for nearly 10 years. Over that time, DocuWare has evolved to keep pace with our business and has exceeded our expectations. Pros DocuWare has become the most feature-rich, combined document management and intelligent data capture solution available today. Affordably priced and fully customization. The preconfigured Kinetic solutions for invoice processing and employee management allow users to get up and running in a matter of days. Cons The cloud based offering needs to provide concurrent user licenses. Review Source Response from DocuWare September 17, 2018 Thank you so much for taking the time to review DocuWare. We appreciate hearing from a long-time customer. We designed our cloud licensing model to meet a broad range of customer needs. We will take your feedback into consideration. You can reach out to us with further suggestions at customer.feedback@docuware.com. cK courtney K. Office Administrative Coordinator Accounting Used the software for: 2+ years ### "Docuware" April 5, 2019 4.0 Overall experience has been good, its saves our files which is what we need. I would give the software a 10 if it had a few more tools/options to modify and save the files. Pros Docuware is easy to use, reporting is easy to generate and the service is always very prompt. Cons Once a file is archived, you cannot (in my experience) delete it out of the system if needed. It would be ideal if you could edit the documents in the inbox (add or rotate pages) however once the documents are uploaded they remain "as is". Also, I have done this many times and hit the save button too fast and then had to go back and find the file to re-name or enter because a field was not complete- in the system lets you save blank fields, so just be careful! Review Source Response from DocuWare April 9, 2019 Thank you so much for taking the time to review DocuWare. We're happy to hear that you appreciate how user-friendly the software is ¿ ease of use is an important focus for us. Your ability to delete archived documents is linked to the permissions you¿ve been given. Permission to delete documents is granted on a limited basis to reduce the chance that documents will be deleted in error. You can ask your DocuWare administrator for permission to delete documents. If you have other concerns, please reach out to us at customer.feedback@docuware.com. Karya W. Purchasing Consumer Electronics Used the software for: 2+ years ### "Docuware " September 27, 2018 4.0 I like having the access to all of our orders at my fingertips. I wish more coworkers used this, instead of picking up the phone or emailing me for information. They can find it all in this online filing cabinet called Docuware. Pros We use Docuware as our online filing cabinet. Anything you need to know about an order, you can find in Docuware (as long as it is scanned in and updated accordingly). Cons Sometimes items are not uploaded in a timely fashion and/or not linked to the packet. Review Source Response from DocuWare December 2, 2018 Thank you so much for taking the time to write the review. Experiencing slow upload speeds is not typical. We want to better understand your issues so that we can offer the appropriate assistance. Please reach out to us at customer.feedback@docuware.com. We would appreciate the opportunity to work with you to improve your experience with our solution. Salma J. Accountant Financial Services Used the software for: 2+ years ### "Best Of All Time and sensational tool for documents management." April 6, 2022 5.0 Enables ease of documents sharing. Automates business processes. Documents can be stored securely. Pros It's simple to organize and manage documents and files. Enables ease go search and display documents and files. Ensures ease of documents access. Cons I haven't experienced any downside with DocuWare as it matches all what I need. Review Source Response from DocuWare July 4, 2022 Thank you for taking the time to review DocuWare. I'm glad that your experience with our solution was positive. If you have further input, please reach out to us at customer.feedback@docuware.com. SL Simone L. Sales Manager Information Technology and Services Used the software for: 2+ years ### "DocuWare ha cambiato il mio modo di lavorare" September 1, 2022 5.0 In azienda utilizziamo DocuWare come unico sistema informativo sincronizzato con il sw gestionale. Ogni reparto ha una diversa configurazione con i propri diritti e privilegi. Pros Gestire attività e scadenze mie e del team in un unico cruscotto Cons Interfaccia poco personalizzabile, bisogna accontentarsi dei bottoni standard. Reason for choosing DocuWare I don't know Review Source Response from DocuWare January 16, 2023 Thank you for taking the time to review DocuWare. We appreciate your positive feedback about how our cloud-based solution has enabled your organisation to automate manual tasks, increase productivity and improve collaboration across departments. If we can ever be of assistance, please reach out to us at customer.feedback@docuware.com. HA Henry A. Risk and compliance specialist Printing Used the software for: 6-12 months ### "DocuWare user review" September 6, 2023 5.0 The softwares is a good tool for big teamworks and documents Pros It's a tool that simplify the document work Cons Some tools are difficult to use and the index is complicated Review Source AJ Amber J. Client Relations Specialist Financial Services Used the software for: 2+ years ### "Everyday User" August 8, 2019 5.0 Docuware has made it so much easier to store all of our client documents without having to keep the paper copies in the office. I use it daily as my checklist to make sure that all checks/transfer/account changes are getting taken care of in a timely manner from our custodian. Pros I like that I can keep track of pending checks/transfer easily and make sure they occur on a timely manner. It is very easy to pull up clients records and see everything we have on them. Cons I feel like we are on a very outdated version and have never been notified of upgrades. I'd like to be able to make my own "stamps" to mark documents how they should be marked. Reason for choosing DocuWare We did not research any other products, Docuware was shown to us when we purchased our copier. Review Source Response from DocuWare August 9, 2019 Hello Amber, Thank you for your review. You can get notifications of any version release by subscribing to our Blog and UserInfo right from our website. We release a new version about every 6 months, usually one in the Spring and then again in the Fall. Stamps are created in the DocuWare Thick Client, you should have access to create stamps as needed. IA IBAN A. TOPOGRAFIA Civil Engineering Used the software for: 1-2 years ### "DOCUWARE IN THE COMPANY" November 20, 2023 5.0 Muy buena. Todo archivado y compartido en cualquier momento. Pros La facilidad de acceso y el control de todos los documentos. Cons El tiempo que se necesita para la implantacion. Como todos los software Reason for choosing DocuWare Por el servicio y el conocimiento que nos prestó su partner. Solitium. Review Source VR Verified Reviewer Engineering Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Gestor documental 100% configurable" February 16, 2023 5.0 Pros Docuware es un libro en blanco que tienes que configurar a medida. Tiene inteligencia artificial y es capaz de ir aprendiendo lo que le enseñas y completar o repetir las mismas funciones en los documentos que vas cargando. Permite extraer información de un PDF e incluso PDF que están en un correo. Es ideal para la introducción en sistema de albaranes que llegan con un paquete o facturas que llegan por correo por ejemplo. Se puede vincular con un ERP, por ejemplo SAP que es lo que yo he probado o SAGE, e introducir datos de forma automática. Es extremadamente fácil de usar. Muy recomendable. Cons Si tienes un ERP potente hay muchas cosas que ya puedes hacer desde el ERP si tienes bien digitalizada la información. Review Source Response from DocuWare March 10, 2023 Hola, muchas gracias por tus comentarios. Es cierto que cada día los ERPs son más potentes, por eso trabajamos cada día para mejorar nuestra solución y hacerla mucho más eficiente para nuestros usuarios. Siempre hay cabida para la mejora. JB Jennifer B. clerk Government Administration Used the software for: 2+ years ### "Docuware" July 24, 2019 4.0 i have used it for 4 years a couple different ways, it is easy to use, if you always type in caps its easier to find the information later, its overall a great product to hold valuable information. Pros It is easy to use, you can export charts easily, you can make the categories how you want them to be, like permit number, address, you can set up as you need it. Cons sometimes its not easy to search if someone entered the information in lowercase or uppercase it may not show, the only thing that frustrates me is the searching of a document. Review Source Response from DocuWare August 5, 2019 Thank you so much for your review. We're so glad you value DocuWare's ease of use. We have a team that is dedicated to making sure that our solution is user-friendly. DocuWare search is not case sensitive. So whether the text is upper case, lower case or a mixture of both should not affect the search results. You can also use logical operators like AND and OR to enhance search capabilities. Please reach out to your DocuWare Partner for assistance or contact us at customer.feedback@docuware.com. VR Verified Reviewer Quality Assurance Accounting Used the software for: 2+ years ### "Good Software" November 29, 2018 5.0 Docuware is a very easy software to scan and access reports. It's a place to store documents Pros \- good software to store company's documents - easy access in searching specific documents Cons \- at this moment of time their is nothing bad to say about this software Review Source Response from DocuWare December 2, 2018 Thank you so much for taking the time to review DocuWare. We appreciate hearing from our customers. We're so glad that your experience has been very positive. If we can be of help in the future, please contact us any time at customer.feedback@docuware.com. Bernat R. CIO Hospitality Used the software for: 2+ years ### "Revolution on Invoices Management" November 20, 2023 5.0 Pros The digitization of the approval workflow and the accessibility of stored documents make this digital document management system the best. Cons A drawback is the absence of direct support from the vendor, coupled with limited availability of technical documentation on the product Review Source DA DANIEL A. responsable de contabilidad Facilities Services Used the software for: 1-2 years ### "LA MEJOR HERRAMIENTA DE GESTION DOCUMENTAL" November 15, 2023 4.0 Pros TIENE UN USO MUY FACIL Y ES AGIL DE USAR Cons QUE ES UNA PAGINA WEB Y TIENES QUE TRABAJAR SIEMPRE ONLINE Review Source DD Dan D. Facilities Manager Hospital & Health Care Used the software for: 2+ years ### "Easy to approve Invoices" November 13, 2020 5.0 Pros When it comes time to approve invoices, they are all in a queue and ready for me to stamp them as approved or reject. No need to go searching - it is a pretty simple process. Cons When typing in search fields, the appropriate selection will eventually appear in a dropdown menu, and must be selected. If you type the search criteria with an exact match and press enter, you will not find what you are looking for unless you have also entered a wildcard search(\*). Review Source Response from DocuWare December 11, 2020 Thank you so much for your review of DocuWare. We appreciate your feedback. We're glad that your company has benefited from our solution's ability to make collaboration easier and automate time-consuming manual tasks. If we can ever be of assistance, please contact us at customer.feedback@docuware.com. Mahmoud A. ERP Consultant Information Technology and Services Used the software for: 1-2 years ### "Document Management and workflows" February 5, 2019 5.0 Pros It's ability to built workflows for the document (approvals, verifications, reminders....) these workflows can be visually seen on the document (stamps, annotation, comments...) . This is very customizable for each business based o their requirements. Also the ability of Docuware to integrate with DB's is amazing and to pull and push data based on your configuration Cons I wish their configuration is centralized in one area. And I see they are in this process now Review Source Response from DocuWare February 27, 2019 Thank you so much for your review. It's great to hear that DocuWare Workflow is performing so well in your organization and that you're benefiting from DocuWare's powerful integration capabilities. As you've noticed, we are in the process of centralizing our administrator configuration functionality. The project will be completed soon. If we can be of further assistance, please reach out to us at customer.feedback@docuware.com. LSA Liliana Sofia A. GED Information Technology and Services Used the software for: I used a free trial ### "It changed my life, now everything is easier and more efficient" July 1, 2023 5.0 Efficiency and productivity increased significantly thanks to the automated workflow and document management features of this platform. Pros What I liked the most about this amazing platform is the way it has completely simplified my professional life. Before discovering this platform, I was dealing with mountains of paperwork, complicated paperwork, and constant confusion. But now all that is a thing of the past! Cons Due to the wide range of functions and features they offer, it can take a while to understand and get the most out of all the available tools. But once you get familiar with the platform and discover all the possibilities it offers, you realize that it is worth the initial effort. Review Source Response from DocuWare September 1, 2023 Hello Liliana! Thank you so much for your detailed review. We are thrilled to hear you are enjoying DocuWare and that it has made such an impact on your productivity and efficiency. We work hard to deliver a great product and reviews like yours mean a lot to us. Thank you! - The DocuWare Team Similar Products Featured ## Related categories [Document Management](https://www.capterra.com/document-management-software/)[Enterprise Content Management](https://www.capterra.com/enterprise-content-management-software/)[Forms Automation](https://www.capterra.com/forms-automation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.