--- title: "NorthStar Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NorthStar Software - reviews, pricing plans, popular comparisons to other Utility Management Systems products and more." source_url: "https://www.capterra.com/p/220528/NorthStar/" page_type: "product" language: "en" --- # NorthStar Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) NorthStar ## What is NorthStar? You need utility billing software that provides a rich customer experience with the features & functions of a big city utility software. And you probably think it's not going to fit within your small- to mid-size utility's resources. But, NorthStar is different. We'll give you everything you want, even the features and functions that big utilities have, all within your budget. NorthStar tackles the toughest billing challenges & gives you everything to provide an exceptional customer experience. ## What is NorthStar used for? [Utility Billing](https://www.capterra.com/utility-billing-software/)[Risk Management](https://www.capterra.com/risk-management-software/)[Hedge Fund](https://www.capterra.com/hedge-fund-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NorthStar?[Manage this product listing](https://www.g2.com/products/harris-computer-systems-northstar/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NorthStar 4.0 (2) VS. [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting Price Contact vendor Starting Price $2850 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.8 (218) Value For Money 5.0 (1) Value For Money 4.8 (171) Customer Service 5.0 (2) Customer Service 4.9 (166) ## NorthStar alternatives [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.7 (54)](https://www.capterra.com/p/127462/MuniBilling/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [5.0 (8)](https://www.capterra.com/p/20920/UtilityTrakR/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [authorize.net](https://www.capterra.com/p/221412/authorizenet/) [4.5 (220)](https://www.capterra.com/p/221412/authorizenet/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/221412/authorizenet/) ## FAQs about NorthStar Overview ### What company size and specific industries is NorthStar built for? NorthStar is designed for small to mid-sized businesses and larger organizations that need customer information and billing support, especially those managing field operations, document handling, task automation, configurable workflows, and API integrations. It fits companies with complex service processes rather than a single specific industry. Features and Usability ### What are the key features of NorthStar? NorthStar offers meter data management, metered billing, and non-metered billing for utility operations across electricity, natural gas, water, and trash. It also includes payment processing, online payments, payment reconciliation, billing & invoicing, reporting & analytics, workflow management, and a self service portal. Integrations ### Which third-party tools and platforms does NorthStar integrate with? NorthStar connects natively to Paymentus for third-party payment processing. It integrates with 1 third-party platform, centered on payment workflows through Paymentus. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does NorthStar offer? NorthStar provides in person training, live online sessions, webinars, documentation, and videos. In person and live online sessions support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does NorthStar offer? NorthStar provides email/help desk, FAQ/forum, knowledge base, and phone support. These channels give users multiple ways to find answers or contact support directly, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 182 Utility Management Systems reviews Capterra data shows that buyers of utility billing software rank the following features as their top priorities: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) NorthStar supports all three of the features reviewers consider most important: **Billing & Invoicing**, **Usage Tracking/Analytics**, and **Metered Billing**. Together, these capabilities help businesses bill accurately, monitor consumption patterns, and manage usage-based charges with confidence, allowing teams to improve billing accuracy, reduce manual work, and maintain clearer visibility into customer usage and revenue. Metered Billing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Integrated or built-in billing calculated by customer usage levels of a product/service Document Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Non-Metered Billing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process billing for a product/service with a fixed monthly charge Online Payments 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept and process online payment transactions Payment Collection 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tracking, managing, and initiating the transfer of funds for overdue customer payments Printing Services Integration 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Outsource printing services to a third party NorthStar 51 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automatic Backup: Data is backed up automatically to prevent data loss - Benchmarking: Compare key metrics for the business against prominent players in the industry - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Management: Store and organize information about customers and previous interactions - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: Electronically collect payments for goods or services - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - For Electricity: Utility billing for electricity - For Natural Gas: Utility billing for natural gas - For Trash: Utility billing for trash/garbage - For Water: Utility billing for water - Forecasting: Form predictions based on past and present data/trends - Historical Reporting: Information, data and reports that are being tracked over time - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Non-Metered Billing: Process billing for a product/service with a fixed monthly charge - Online Payments: Accept and process online payment transactions - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Reminders: Reminders sent for balance/payment due - Penalty/Cut-Off Processing: Charge fees or cut off service due to late/missing customer payments - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Predictive Analytics: Predict future data based on historical data sets - Printing Services Integration: Outsource printing services to a third party - Prioritization: Arrange tasks based on the level of priority or urgency - Rate Management: Track/optimize rates in relation to usage - Real-Time Reporting: Active reporting of data and metrics - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Refund Management: Oversee the process of issuing refunds - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial not available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(0) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BS Brian S. Business Operations Analyst Utilities ### "Northstar Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 6, 2022 I am very please with the Northstar product itself and the customer support is top notch. Pros The software has excellent customer support. Billing and collecting for utility services is efficient and accurate when using Northstar. In the ever changing world of utilities, Northstar offers an array of billing mechanisms based on our services provided and the technology used by our department. Cons Northstar is a sophisticated system and many of the options or processes available, our company does not utilize. That is not a demining statement, the vast amount of options the system offers could benefit some companies. Northstar has a lot of capabilities, so what I like least about Northstar is the time it takes to become accustomed to the system. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 8, 2022 Brian, thank you so much for taking time out of your busy day to review our utility billing software and services. We appreciate your willingness to share your experiences, and we thank you for helping other industry professionals to understand how NorthStar can benefit them. We are so happy to hear that our customer support team is serving you well and that our software is efficient and accurate. Thank you for being a loyal NorthStar customer. DJ David J. East Region Sales Manager ### "NorthStar v6.3.1" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 24, 2009 Perfection solution for multi-service utilities or municipalities with 10,000 to 100,000 customer accounts. Pros Red Flag compliance Secures Customer Sensitive data such as financial and personal identification numbers. Rules Engines that supports uniqueness of a utility's workflow to be "configured" vs "$$customized$$" as part of industry best practices. Excellent Customer Self-Service via the web modules. Strong cashiering/payment functionality. Intergrated Financials. Cons Weak on Customer Relationship Management functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.