# FogBugz Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FogBugz the right Project Management solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/220592/FogBugz/reviews --- FogBugz 4.2 (25) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FogBugz Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews Phil S VPComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “It was intuitive and easy to use. Since it was developed for software teams by a software team everything just makes sense.“ November 15, 2022 AT Alec T Data AnalystHuman Resources, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The user interface looks a bit old and rudimentary. “ July 15, 2021 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Becky Jewell L. Director of Customer Success Internet Used the software for: 2+ years ### "Excellent for tracking projects and bugs" May 20, 2018 4.0 Saves time and is simple - great web based bug/project tracking software for a midsized team. I don't have to worry about Fogbugz moving features around. Customer support is good. Pros I like the case, task, and subtasking abilities and how Fogbugz displays these in list form. Fogbugz has always been more list-based than panel-based(like Jira) which I think works when you have a huge amount of tasks or a very large team. When running a team of about 5 people I can see each person's name and a list of which tasks/bugs each person is working on. It's also easy to add custom fields and set up workflows with the custom fields. Cons Fogbugz has looked the same for years, which is good for people who have used it for a long time, but it is hard to get new users/employees excited about using Fogbugz or to really believe in its modern capabilities. It's simple though Review Source VR Verified Reviewer Technical Consultant Computer Software Used the software for: 2+ years ### "Tracking, logging and updating development issues with ease" December 21, 2017 4.0 Pros Customisable so you can add you own fields and track in a way suited to your processes. Searching is very flexible, each field can be searched against. Fix dates and versions allow you see easily when an issue was resolved. (assuming the Devs correctly filled it in). You can link cases together so if there is connection you can see the related cases in a panel at the side. You can make parent and child cases so if you can feature that can be broken into lots of sub tasks or features this is then easy to see. You can set yourself to be email updated on case changes and updates. Hosted service , so no updates to apply, servers to upgrade and maintain. Cons Searches can be save but your 'default' preference cannot be. e..g if you usually only want to find bugs not search through features this has to be selected everytime. Recent updates have made the screen a bit cluttered compared to the previews views, although this could be due to not being used to the layout compared to previous versions. Review Source VR Verified Reviewer Digital Marketing Manager Consumer Electronics Used the software for: 2+ years ### "Unorthodox Use Proved to be a Challenge" August 20, 2018 3.0 Pros As a previous company we used this software as a suto-CRM type of system for project management / customer service. We would create unique support email addresses for each of our clients and they would email that address to create new cases within their own project. It was handy that things were able to consolidated to each project. It was nice to be able to make notes and send emails directly from cases. Cons This was not the easiest software to use and navigate. I was a fair tech savvy person and it took me some time to get use to it. As a manager it was a challenge to teach my team how to use the system. Granted we used it in a method not what it is designed for, but it still had a cumbersome navigation system. Unless you are comfortable working and designing filters you will have a learning curve regardless of how savvy you are. Review Source Phil S. VP Computer Software Used the software for: 2+ years ### "Software Issue Tracking Developed by Software Guys" November 15, 2022 4.0 We self-hosted Fogbugz on our server. It was easy to install and maintain. Pros It was intuitive and easy to use. Since it was developed for software teams by a software team everything just makes sense. Cons The only thing we didn't like is that it wasn't integrated with our CRM. We like having an all in one solution to track customers throughout their lifecycle. Review Source VR Verified Reviewer Business Development Manager Computer Software Used the software for: 2+ years ### "Tracking bugs made easy" November 6, 2017 4.0 For relatively small teams it is easy to track bugs, it's much more effective than email. Pros Logging bugs and feature requests is pretty easy with Fogbugz. It's then easy to track and search for existing cases. Assigning bugs to staff is easy and helps keep track of progress. Cons If people do not log bugs correctly there can be various duplicates. This may be user error but it could be improved when logging a case to show potential duplicates. Review Source DC David C. QA Manager Computer Software Used the software for: 2+ years ### "Easy to use bug tracking system that allows users to log bugs and features with priority levels" November 28, 2017 4.0 Main benefits were the ability to log and track bugs through a development cycle. We also used it for features. The ability to add sub cases to each issue was useful Pros Ease of use, no real training required Allows you to add your own custom fields Easily tag bugs that will be fixed for a certain version set suitable priority levels for each bug Can filter using any field Can log features, bugs and tasks Cons The search is difficult to use once you have large amounts of data, especially if bugs dont have suitable titles No real project management options Not suitable for estimating/planning of bug fixing in agile cant write as complicated queries as you can in other software Review Source JV Jordan V. Developer Computer Software Used the software for: 2+ years ### "Good, but not great" February 23, 2019 2.0 Pros Fogbugz is easy to setup with an inbound emailer to create tickets for software related issues and track them. It has their own version of SQL queries for fetching specific tickets , which is handy once you figure out how it works. For small teams this can be great software. Cons The SQL query system is useful, but also rather confusing. It can be time consuming to get what you want out of it. The overall experience is lack luster. It can be difficult to sort through large volumes of tickets. While it may be good for very small teams, in bigger teams the software feels inadequate. Review Source VR Verified Reviewer Software Developer Media Production Used the software for: I used a free trial ### "Tried to Scam Me" September 17, 2022 1.0 Pros Was good 10 years ago when I used it. Nothing to complain about then. Cons They tried to invoice me for a free account I haven't used in 10 years and didn't even remember existed. When I tried to log into my account to cancel it, it wouldn't even load. When I tried to file a support ticket it took a long time to even figure out how. I would never ever do business with these people. Review Source VR Verified Reviewer Web Services Manager Education Management Used the software for: 2+ years ### "Fogbugz is a strong bug tracking tool" June 11, 2018 4.0 Fogbugz helped us organize a strong web development process. I used the application to communicate feature changes and bugs to the developers. Pros I found Fogbugz to be very flexible and easy to use once I was able to understand its interface. It offers a lot of customization and additional features such as a wiki and user forums. Cons There was a high learning curve learning Fogbugz. Its interface is not as well polished as many other bug tracking or project managing applications. However, it offered more than enough power to make up for this short coming. Review Source Arthur T. IT Developer Civil Engineering Used the software for: 2+ years ### "FogBugz is great tracking software" January 9, 2018 5.0 Really great issue tracking software Pros Simple to use and great for tracking bugs and issues. Most systems seem to be over complicated and do way to much. This focuses on the core of what is needed and doesn't get in the way. Cons Really not much of a con but it does have some features that are nice for larger teams but not needed for smaller. Not really a problem though. Review Source MR Margaret R. Project Manager Oil & Energy Used the software for: 2+ years ### "Wouldn't want to live without it." December 27, 2016 5.0 We've been using FogBugz for issue tracking through 8 releases of our engineering software with a team spread over 3 continents. Anyone can open an issue, including virtual users per email. From there we have a modified Kanban setup that tracks the issue from backlog to current release MustDo, WIP, InQA, Done, assigning it along the way to the various players. Anyone can add notes, thoughts, suggestions at any stage and there is time-tracking, which, combined with the excellent searching and viewing features, allow us to report hours spent per task or project area, numbers of opened, resolved, closed issues per person, etc. A couple of times we have needed technical support and FogCreek was there immediately. We have evaluated other options once or twice but have not found anything tempting. Costs a bit but worth the money. Review Source PS Phillip S. Tech support Information Technology and Services Used the software for: 2+ years ### "Easy software to track issues with hardware and software" June 14, 2019 5.0 Easy to lookup old issues and see how they were solved for reference. Pros Can make cases parent or child that will automatically link together. Emails when case is updated also can see cases that you are watching once logged in. Cons Some delay when email is sent. Sometimes cases that are supposed to send notifications do not appear. Review Source HN Heena N. Fogbugz user Used the software for: 2+ years ### "Fogbugz is an easy to use bug tracking tool." April 20, 2018 5.0 Pros \- user-friendly UI - import list of bugs in csv file - intutive - new projects and milestones can be easily added - easy to drag drop images/files in bug description - easy formatting of content - best UI as compared to similar bug tracking tools - bug description is editable. This feature is not available in similar tools Cons \- takes time to load - content of table (made in excel) cannot be pasted - keep changing its name, new name Manuscript is not an appropriate name. Review Source MH Michael H. UX Designer Design Used the software for: 6-12 months ### "A Good Tool That Works for Almost All Scenarios" June 8, 2021 5.0 Fogbugz allows us to easily track, manage, and organize our work as a team. Pros With FogBugz, managing and tracking projects is fast and simple. Its features provide everything you need, and nothing you don't need. While other similar products contain complicated features that you're unlikely to need at a small to mid-sized company, FogBugz strikes a great balance between flexibility and usability. Cons If you require increased customization and your organization can designate administrators to work on that, FogBugz may not offer the flexibility that you're looking for. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 1-2 years ### "FogBugz" February 15, 2018 5.0 Pros I have been using FogBugz in one of my projects, I find it easy to use and understand. Not very steep learning curve. Cons I think FogBugz have fewer features and options as compared to other similar software like no project management ability. Review Source VR Verified Reviewer Marketing and PR Manager Computer Software Used the software for: 1-2 years ### "Simple and efficient bug tracking system" February 18, 2018 5.0 Pros Really easy to use and efficient bug tracking system. I like the color-coding by status which helps in addition to sorting on fields. Cons There isn't a lot of depth to the program so I wonder why it isn't simply part of another solution out there. Review Source JC Justin C. Programmer Analyst Information Technology and Services Used the software for: 1-2 years ### "Fairly useful tool to track issues" June 7, 2017 3.0 Keeps current issues organized better than e-mail. If everyone got on board to use it, I think it would be very beneficial. Pros Able to filter the cases and save any way that works for you. Web interface is rather easy to navigate. Cons I think it gets a little confusing when a single issue spans across multiple groups. Sometimes permissions to groups cause issues. To be effective, everyone must use it otherwise things can be forgotten. Review Source CW Colin W. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "Great software for our IT department" April 9, 2018 5.0 The ability to track and report bugs within our web portal is very important. This product does just that. Pros Bugs can be flagged, noted, and worked while updated the team on the status. Very simple way to target a bug and track it's solution. Highly recommend this for any company in IT. Cons It's a expensive product but is worth every penny if you're in IT and operate web-pages and or user interfaces. Review Source AT Alec T. Data Analyst Human Resources Used the software for: Less than 6 months ### "Simple and Easy to Use" July 15, 2021 4.0 While I did not get to use FogBugz for a long time, I did enjoy how simple it was when I did use it. Pros The user interface is simple and therefore easy to use. Anyone can learn to use FogBugz quickly. I would prefer FogBugz over its competitors if I was running a small business with minimal functions. Cons The user interface looks a bit old and rudimentary. FogBugz has fewer features than its competitors. Review Source Jason A. Senior Web Developer Computer Software Used the software for: 1-2 years ### "null" November 19, 2015 5.0 Review Source VR Verified Reviewer Founder Used the software for: 1-2 years ### "Great support and development tool" October 25, 2017 4.0 Pros I like how powerful fogbugz can be and how customizable it is. You can use it in a very basic way or create custom fields and filters and add a lot of custom options. Cons I dislike just how complex it is. Settings are not neatly organized and you can end up digging for a setting in many different locations Review Source JF John F. Computer Software Used the software for: Less than 6 months ### "Excellent for small businesses" November 29, 2015 5.0 We've used FogBugz for years and were extremely happy with it. Unfortunately we switched away when we grew and personally I'm very unhappy with the switch (to JIRA). FogBugz is great for day-to-day users. Entering cases is very straightforward, as is organizing and searching for them. It has a very user friendly simple search and a great advanced search (really thanks to Lucene). Pros Everything about day-to-day usage is wonderful. Quick to enter cases, quick to manage, easy to search. Especially love the keyboard shortcuts. Cons Price. It's great for small teams but once you grow past a few dozen users, it gets very expensive. Review Source AR Amy R. CSM Internet Used the software for: 6-12 months ### "Fogbugz - a helpful bug management tool" November 19, 2021 5.0 My overall experience was very positive. Pros The software made requesting help throughout the organization's departments organized and seamless. Cons The software wasn't as intuitive as some others for a new user, but with a little instruction, it was easy to grasp. Review Source EM Esteban M. Developer Team Lead Computer Software Used the software for: 6-12 months ### "Nice tool to manage projects" August 11, 2019 5.0 Pros It has all the functionalities needed for a project management platform. Overall it is really easy to use. Cons User interface must be improve a lot because is not attractive for the user. Review Source PV Paul V. CEO Used the software for: Less than 6 months ### "Great software" June 18, 2018 5.0 Pros The process of managing bugs as a team is very well thought out and streamlined. We never had any trouble with it. Cons Although I never felt that it was getting in my way, the user interface lacks the polish that I see in other software Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.