# Page 2 | Ontraport Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Ontraport the right Email Marketing solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/220784/Ontraport/reviews

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Ontraport

4.2 (89)

[View alternatives](https://www.capterra.com/p/220784/Ontraport/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Ontraport

## Showing most helpful reviews

Showing 26-50 of 89 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ED

Eduardo D.  
Owner  
Marketing and Advertising  
Used the software for: 2+ years

### "Great tool, it would be amazing with few improvements"

May 17, 2024

4.0

The tool is great, I like using it, I just wish it provided a more seamless experience.

Pros

Ontraport is very functional, the email marketing campaigns work super well, the delivery is great and the automations are very good.

Cons

The email template designs are outdated, the tool is hard to navigate, and there is definitely a learning curve to use it. The tool also needs to find a solution for tracking traffic sources.

Review Source

VR

Verified Reviewer  
Owner  
Alternative Medicine  
Used the software for: 6-12 months

### "I Tried It for 6 Months This Is What I Found:"

December 1, 2019

3.0

I had a few really hard sales people; just not very nice. After my first (kind-of) set up call, I just stopped doing it because I was told everything I had been doing (for the last 10 years) was old, wrong, and shoddy. I was informed the only way to fix it was with Ontraport. In 20+ years of business, that one on-boarding call ranks one of my worst experiences. Just because of that, I can't recommend Ontraport to anyone that I know. I'd never want my business or my name associated with a company that talks to people the way that I had been talked to. What I've come away with: Ontraport has the best customer service (amazing people and policies, just fabulous!) but they don't pay their affiliates and they use mean, fear-based high pressure sales to get you to upgrade or to keep you from cancelling.

Pros

The landing pages are fabulous! You can add a sales forms and up-sale sections. If you understand sales funnels, you may really like it. They have great customer service and there's always a way to talk to someone. You can chat with someone, schedule mini-screen share sessions and schedule longer training calls. All of my customer service interactions were fabulous.

Cons

There was a lacking in the template area, for me. It was not a simple as it would seem- my stuff kept crashing; I don't recommend larger images, files, or .gifs. They don't support .html, so if you have things you want to embed, it's a chore and there isn't any technical support. It's a lot of work for one person. This would be better for a mid-size or larger company. I wouldn't recommend it for any sole proprietors, independents or contractors. Beware of the affiliate program, just keep a watch on it: I signed up under a friend of mine. They never got the affiliate pay out. They should have been paid for 6 months. When I complained, they put in a ticket and he was only paid for 4 months. Plus, they hold any commissions for 90 days. If your sign up doesn't stay for over 90 days, you don't get paid at all.

Reason for choosing Ontraport

Ontraport was the first software/company of this type that I've tried. I cancelled my subscription the day before my 7th month (paid) was renewed. I had gotten a free trial to start; two different accounts, very confusing. I ended up trying them for 7 months total; 6 months paid. It makes a difference. You can't try everything during your free trial. It's a bit of a waste.

Review Source

VR

Verified Reviewer  
MD  
Information Technology and Services  
Used the software for: 6-12 months

### "Great potential, but doesn't work"

April 14, 2022

2.0

We've invested hundreds of hours, only to find core elements (split testing and analytics) don't work, as well as massive page load speed issues. Have waited ages for support, which is awful if they don't know the answer..

Pros

Amazing page builder, with templates and global blocks. Super easy to use.

Cons

No European support - you have to wait until 4pm for answers. Often page load times very slow. Statistics and Split test don't work

Reason for choosing Ontraport

Clickfunnels Getresponse

Review Source

Response from Ontraport

May 13, 2022

Glad to hear you've enjoyed using our page builders and templates! We understand the time zones can be frustrating without 24 hour support our support team has won many awards for the white-glove service we provide and a big part of that is because we don't outsource international support teams. We hear you and appreciate your feedback.

JB

John B.  
Owner  
Information Technology and Services  
Used the software for: 1-2 years

### "Ontraport and business automations"

December 15, 2023

5.0

Love Ontraport. Simple to use and clear what you're working with at any moment.

Pros

Automations, though a bit different in concept from some, makes sense and is intuitive to work with.

Cons

Missing some automation for my needs, though it may not for some business models.

Review Source

JL

Jan L.  
Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Ontraport does it all"

September 10, 2020

5.0

Pros

I have been using Ontraport since early 2016 and it's been a reliable backbone for my business. There were some small issues along the way, but they were mostly user errors and they were quickly addressed by the support. The flexibility that Ontraport offers is incredible. A couple of years ago you would need a team of programmers to achieve what they offer. Incredible tool.

Cons

Hard to think of any. Really happy with the service provided.

Alternatives considered

[Keap](https://www.capterra.com/p/76390/Infusionsoft/)

Switched from

[GetResponse](https://www.capterra.com/p/153948/GetResponse/)

OP is really an all in one solution

Review Source

Response from Ontraport

September 18, 2020

Glad our support team has been able to help with the hiccups along the way! Thanks for taking the time to leave this review, Jan. :)

VR

Verified Reviewer  
Executive Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Ontraport is not suited for Nonprofits"

September 12, 2022

3.0

We have migrated the donor experience to another software designed for nonprofit fundraising, and still currently use ontraport to assist with marketing emails until a better solution is in place.

Pros

The email marketing and the ability to create landing pages, and even text donors is great. My nonprofit was using a portion of the for-profit parent company's account to save money but we have since switched to a donor management system.

Cons

This is not suited for nonprofit fundraising at all. Anything related to donor management had to be custom built. We used stripe to integrate incoming donations, but we needed more features including the opportunity to ask donors to cover fees.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Review Source

Response from Ontraport

February 17, 2023

We're happy to hear Ontraport's email marketing has been helpful for your business. We'll keep your feedback in mind as we continue to develop the app. Thanks for sharing!

nike U.  
Operaio  
Farming  
Used the software for: I used a free trial

### "Buon software per una buona gestione "

November 27, 2023

5.0

Ho trovato Ontraport un buon supporto per la gestione delle campagne potedole ottimizzare , risparmiado tempo , un ottimo antispam

Pros

Mi permette di velocizzare le il lavoro, potendo gestire con facilità email , e personalizzare le campagne, buon supporto clienti con aiuto quando serve

Cons

Qualche rallentamento in alcuni strumenti della piattaforma

Review Source

BG

Barbara G.  
Office Manager  
Legal Services  
Used the software for: 2+ years

### "A Solid CRM Choice"

January 13, 2022

5.0

Overall it's a good product for what it offers and for the price. The customer service is also top notch.

Pros

The ability to customize the contacts page and the ability to create landing pages is what sold us.

Cons

Really meant for product driven sales more than service driven like us. While the landing pages are a real plus the limitations to creating certain looks, etc. is also frustrating.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Ontraport

Cost and features.

Review Source

Response from Ontraport

May 13, 2022

Thanks for the feedback, Barbara! Most of our users actually are service providers as that's the audience the app works best for. We're sorry to hear you haven't had the best experience with the page builder and we encourage you to contact our support team to help resolve these issues. https://ontraport.com/support/

VR

Verified Reviewer  
Course Building Technologist and Business Coach on the Education Team  
  
Used the software for: 2+ years

### "Good in theory, buggy overall"

April 12, 2018

4.0

Not having to juggle between a bunch of other software.

Pros

Ontraport does a lot of things. For the small businesses that are just starting and not sure what they want, Ontraport is great.

Cons

Ontraport made me terrified of all-in-one solution packages. It does a lot of things... but nothing well. Every solution that it solves also has a huge "Yes, BUT..." Rising prices, followed by my inability to do what I need for it to do perfectly, has made me leave Ontraport. Like, being able to control permissions for wordpress pages is neat. But incredibly tedious to disable access when there's a lot of content. Subscriptions would be hard to manage if the customer had multiple products. Email campaigns were difficult to execute. Just a long laundry list of problems. If you're a small business that DOES know what you want, and the software to handle it -- I recommend that solution instead.

Review Source

Response from Ontraport

June 1, 2018

Thank you for your honest review. We would love to hear more about what your needs are so that we can submit them as feature releases. While we continue to bring core functionalities businesses need under one roof, we appreciate getting feedback from our users so we can continue to grow alongside the market. Please submit to our support team at support@ontraport.com.

BE

Brooke E.  
Ceo  
E-Learning  
Used the software for: 2+ years

### "Very versatile "

August 22, 2022

4.0

Ontraport is a great platform and they are making it better all the time.

Pros

The automations are great. You can create campaigns that automate a lot of tasks and triggers in a single campaign.

Cons

It doesn't connect with a lot of other r platforms. The tracking and dashboard isn't very good compared to Keap.

Alternatives considered

[Keap](https://www.capterra.com/p/76390/Infusionsoft/)

Reason for choosing Ontraport

Cheaper

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Couldn't run multiple products

Review Source

Response from Ontraport

February 17, 2023

Hi Brooke! We're consistently adding new integrations to the platform so keep an eye out. Thanks for the feedback!

Francois Pascal N.  
Service provider  
Internet  
Used the software for: 6-12 months

### "It's an exceptional tool for developing marketing strategies. "

July 26, 2023

5.0

Pros

This tool allows me to automate, connect and optimize my marketing via social media marketing, e-mail advertising, A/B testing, visitor tracking for better conversion and analytics.

Cons

Apart from its relatively high cost, I haven't encountered any major problems with this tool.

Review Source

Response from Ontraport

November 13, 2023

Thanks for this, Francois! We appreciate the positive feedback!

Daniel G.  
Project Manager  
E-Learning  
Used the software for: 6-12 months

### "Used campaigns, rules, message sequences to structure our business."

November 22, 2017

5.0

I was able to automate tasks that would otherwise require someone to send out various emails to thousands of people.

Pros

I like the functionality of campaigns, tags, triggers, and sequences most. It's very helpful and means I can automate what I would otherwise have to pay someone else to do.

Cons

The inability to sanitize campaign data during testing (i.e. I test buy a product and lifetime customer value report will always say I earned $X - I cannot reset it after testing, unless I want to copy and paste the whole campaign to start again, which would require more time to test. Also, it's a fairly slow/bandwidth intensive software to use.

Review Source

Response from Ontraport

June 1, 2018

Hi Daniel! Thank you for your review. Glad to see you would recommend us to a friend. We use task automation on campus for many of our departments to save us time as well. We hear you about the testing feature in campaigns. Did you know that our team takes feature requests and we vote them up based on customer wants? To up-vote this request, shoot an email to suport@ontraport.com and have them give this function a thumbs up.

CB

Carolyn B.  
Freelance Consultant  
Marketing and Advertising  
Used the software for: 1-2 years

### "Easy-to-use and powerful CRM tool"

May 5, 2018

5.0

\-Easy to manage and navigate CRM -Saves time during customer file management -Intuitive user interface

Pros

I use Ontraport as a team member to manage client files and support membership-related inquiries. I love how easy it is to work with client files and support customers with their inquiries. In general, I've found this particular Ontraport feature relatively easy to learn, and in comparison, found it much easier and more user-intuitive than Infusionsoft. I can't speak to the marketing automation aspects, other than my client has installed a powerful and complex automated marketing email system and it seems to work quite well. Overall, this is a great software, especially if you're thinking of outsourcing CRM and support-related tasks.

Cons

I can't find any drawbacks for using this software. From what I understand support has also been wonderful whenever my client has needed to contact them.

Review Source

Response from Ontraport

June 1, 2018

Hi Carolyn! Glad to hear you are having a great experience using our software. Should you ever have questions about the other functionalities or want to look at opportunities as a consultant let us know! You can email our support team directly at support@ontraport.com.

Karen R.  
Internet Marketing Specialist: Content Marketing, Social Media Marketing, Blogging  
Management Consulting  
Used the software for: 2+ years

### "Not recommended"

January 8, 2019

3.0

Pros

The customer support is really good. Very responsive and goes the extra mile.

Cons

Very large learning curve. Many of the terms used are not the same as other similar programs. If you are a solo entrepreneur and want to do something as simple as send an email, you would have to learn the system. If you have a support team, they will have to become expert to use it effectively.

Review Source

Response from Ontraport

February 8, 2019

Hi Karen. We understand that using unfamiliar software comes with a certain level of learning curve, that's why our support team is always ready to answer any questions you may have. If you haven't already, you should schedule a screenshare appointment with support using the app. The agent will be able to see exactly what is happening so they can adequately guide you. Shortly after the end of screenshare session, a video recording of the session is provided for download so you can refer to it later. This will help you learn as you go. You can also use the "?" in your account to view videos, usecases and step by step instructions.

Melissa P.  
Digital Productivity Coach  
E-Learning  
Used the software for: Less than 6 months

### "Phenomenal software and customer support"

January 11, 2019

5.0

This company and its software is incredible. I've worked with many softwares in the past and never run into customer service like this.

Pros

We are on our way to taking over the world using this software. It has opened up so many doors for us. Originally, we were looking for a software to create a "drip" email marketing campaign. After talking to ONTRAPORT customer service about all the features, we ended up completely migrating our CRM from another software. We even use it to create customized landing pages for our clients. We've done way more than we ever intended to do with ONTRAPORT. The customer service, training, and knowledge base are out of this world.

Cons

The only thing I find somewhat frustrating is the inability to do certain things. For example, when I'm creating a new email, I have certain limitations for what I can do to the text in an email or the formatting. There's usually a somewhat comparable workaround, and they add new features regularly, but it is a little annoying when you have a vision you can't completely bring to life immediately.

Review Source

Response from Ontraport

February 8, 2019

Hi Melissa! Thanks for the raving review. We're so happy that our software and support team have helped you do more than you had imagined. That's what we like to hear.

DM

Deanna M.  
Owner  
Management Consulting  
Used the software for: 2+ years

### "Ontraport Makes Marketing and Selling Effective, Automated, & Easy"

April 9, 2015

4.5

Pros

Ontraport makes marketing and selling in my business effective and easy. With great email deliverability I don't have to worry that my marketing messages aren't getting to my prospects and customers. The payment processing and affiliate systems allow me to accept payments for my services and products and have my partners share them with their communities so I can help more people get the solutions they need. But the best part is how automated everything can be with the sequences, tasks, and if/then rules. No matter what the event: a client signs up, a promotion runs, a prospect wants to talk to me about how I can help them, everything that needs to happen to deliver a quality experience them, happens and it's on autopilot. And on top of all of that the support team isn't knowledgable and fast when I have a question about how I could use the system better to accomplish my goals. I couldn't be happier about my experience with Ontraport and love sharing it as a resource with my clients.

Cons

I don't have one complaint about the Ontraport system or the company. The staff are friendly and really care about the success of their customers. They are careful to roll out updates after thorough testing and creating new features that the community of users wants.

Review Source

Abel U.  
Managing Director  
Marketing and Advertising  
Used the software for: 6-12 months

### "Ontraport Helps In My Business Growth"

November 11, 2020

5.0

Ontraport is a "DO IT YOURSELF" platform that delivers essential and effective business features, like marketing automation, a powerful CRM system, outstanding email delivery, etc. It is my best email marketing campaign platform.

Pros

Ontraport Sales and its automation documents to clients are amazing. They have an effective customer support system and are always there to render any possible assistance whenever I experience any issue.

Cons

They don't have flexible mobile App features, to have the best experience with Ontraport, I recommend using their desktop version. It will be super cool if you could improve your email tracking for each individual user.

Review Source

Response from Ontraport

December 3, 2020

Hello Abel. We appreciate your feedback as we always look to our customer reviews to see how we can best improve our platform. Mobile app is still in the works so stay tuned and thanks for the positive review. :)

Catriona H.  
Business Owner  
Writing and Editing  
Used the software for: 2+ years

### "More than just CRM - its a marketing machine"

May 8, 2019

5.0

Great customer service.

Pros

Ontraport is amazing - its vast number of features means it can supercharge your business. From drag and drop web page construction to marketing funnels and all the standard CRM features, it means my business can be nearly fully automated, from SMS reminders to the checkout.

Cons

User interface can take a bit of getting used to but with each update and new release, it's getting much easier.

Review Source

Response from Ontraport

May 9, 2019

Thank you for the glowing review! "Marketing Machine" - love it.

BK

Beckie K.  
Life Coach  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best Tech Support EVER!!!"

September 6, 2021

5.0

Between the tech button inside the software and the support in the private Facebook group all your questions get answered.

Pros

When you get stuck, the tech support is right there to walk you through.

Cons

You can't tag an order bump to my knowledge.

Alternatives considered

[ClickFunnels](https://www.capterra.com/p/156583/ClickFunnels/)

Review Source

Response from Ontraport

May 13, 2022

Happy to hear you you've had great experiences getting the support you need, Beckie! We're constantly finding new ways to improve the app so thank you for your feedback.

Steven D.  
Head of Product  
Environmental Services  
Used the software for: 1-2 years

### "Complicated + Expensive....Better Options In My Experience"

December 10, 2019

3.0

Frustrating and expensive would be the best way to sum it up. ActiveCampaign feels like a better option that costs less....if you're going to go with an expensive option with all the features + potential power, might as well go with InfusionSoft If you're going to use an InfusionSoft or an Ontraport....you better be (or have someone on team) with some technical chops + patience for troubleshooting.

Pros

It is essentially a 'full stack' tool in that you can create your marketing web pages and forms in Ontraport that then connect directly to your CRM, email, marketing automation, etc tools It has the potential to be powerful and allow what would normally take multiple tools to be housed all in one.

Cons

It was complicated to use. It was honestly easier to manage multiple different tools and tie them together via Zapier or API or other integrations. Had multiple frustrating issues working with the Ontraport tool to the point where we ended up switching away.

Review Source

Marian V E.  
High Ticket Consultant  
Marketing and Advertising  
Used the software for: 2+ years

### "Best all in one automation platform"

August 21, 2018

5.0

very powerful automation platform, way above many more on the market

Pros

very complex powerful sales funnel platform email automation at the highest level

Cons

landing page builder is very old school not being able to add css into emails

Review Source

Response from Ontraport

February 8, 2019

Thank for the five star review, Marian! We hear you about the old landing page builder. The new Ontraport Pages editor was recently release and has tons of new sleek features and capabilities. Enjoy!

TV

Tricia V.  
Sales Coordinator  
Marketing and Advertising  
Used the software for: 2+ years

### "SMS Customer Support"

August 10, 2022

5.0

Pros

the data collecting part is easy. like how many people opened and clicked is a huge factor for email list managers.

Cons

Some goals arent working as expected. Not all the time but I did SMS recently and I am happy that Chase helped me to dig into it.

Review Source

Response from Ontraport

February 17, 2023

Glad to hear Chase was able to help you sort out the SMS issue! Thanks for sharing your feedback, Tricia.

Ashlee B.  
Special Project Coordinator  
  
Used the software for: 6-12 months

### "A clunky system that was just average as a shopping cart"

January 28, 2018

3.0

Pros

I liked the notes option, so I could track updates on customers made to accounts by other members of the team. This gave Ontraport a few CRM functionalities.

Cons

We had a lot of trouble with this as a shopping cart. It was unreliable at best and I found it difficult to find the data I needed in a straightforward way. We have since switched to HubSpot for campaigns and UltraCart for our shopping cart, and find the integration there to be simpler and more reliable than Ontraport alone.

Review Source

Response from Ontraport

June 1, 2018

Hi Ashlee! Sorry to hear about your experience. Sounds like you have found out that we are not a shopping cart and we aren't the best fit for your needs. Happy to hear you have found the right solution.

Tyler B.  
Owner  
Marketing and Advertising  
Used the software for: 6-12 months

### "We have been able to automate the entire back-end of our business through this system."

June 27, 2018

5.0

We were able to increase our time to do other things since the software automates our follow up process, billing, and even a quicker response task for potential clients.

Pros

We love that these systems help to streamline everything from client onboarding to actually billing our clients monthly.

Cons

It is a little pricey on a monthly basis, but the amount of time it saves us is almost invaluable. They do have their branding on the automation that we haven't figured out how to take off of the emails.

Review Source

Response from Ontraport

February 8, 2019

Awesome, Tyler! Hearing that is music to our ears. You can remove the branding from the botton of your emails by sending an email to our support team at support@ontraport.com and they'll take care of it for you.

Julian V.  
Web developer  
Computer Software  
Used the software for: 1-2 years

### "Ontraport is awesome!"

September 22, 2020

5.0

Super happy almost 2 years using it and I'm so so happy

Pros

It's super powerful and has a lot of extensions via Zapier. The live chat contact support is AWESOME!

Cons

To be honest. nothing. After trying mailchimp and mailerlite, Ontraport is way better!

Review Source

Response from Ontraport

December 3, 2020

Hi Julian! Glad to hear you've had such a positive experience with the app and our support team. Thanks for taking the time to leave us your feedback. :)

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