# Page 3 | Ontraport Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Ontraport the right Email Marketing solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/220784/Ontraport/reviews

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Ontraport

4.2 (89)

[View alternatives](https://www.capterra.com/p/220784/Ontraport/alternatives/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Ontraport

## Showing most helpful reviews

Showing 51-75 of 89 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Justin R.  
Marketing Associate  
  
Used the software for: 6-12 months

### "Transfered my email services to Ontraport this year. Sales & Efficiency has improved!"

January 10, 2018

5.0

Increased sales per send from previous platform.

Pros

I really like the hands on customer service, we have had multiple "how to" conference calls that were extremely helpful. I also like the easy, clean templates. The Email automation has improved our efficiency.

Cons

None off the top of my head really. I have only been using this for 6-12 months. Would be nice to be able to update or delete sales transactions from a customer profile.

Review Source

Response from Ontraport

June 1, 2018

Hi Justin! Thank you for the perfect rating. We like you too!

Lakshmia F.  
Marketing Strategist  
Online Media  
Used the software for: 1-2 years

### "All in one tool for online business"

March 6, 2019

4.0

Pros

Landing pages, tutorials, trainings and automation

Cons

Pricing isn't the easiest to understand Not enough native integrations

Review Source

Response from Ontraport

April 18, 2019

Hi Lakshmia! We're glad to hear you're enjoying our tutorials and automation. Thank you for the feedback on pricing ? we are always working to make the customer experience better.

AR

Adrian R.  
Operations Manager  
Education Management  
Used the software for: Less than 6 months

### "Great CRM to start"

November 19, 2022

5.0

Overall a great CRM to start, but as the business grows you better look for other options. Great value for the price though.

Pros

What I liked the most about Ontraport is that it's very user friendly. It allows you to send marketing emails with a few clicks, manage leads and keep track of sales.

Cons

It has lack of some features like more advanced options in workflows, that's why we decided to move to another CRM

Review Source

Response from Ontraport

February 17, 2023

I'm sorry to hear you didn't feel that the app fit your needs – we designed it specifically to grow with you as your business grows and we normally get positive feedback in that aspect from our customers. We're always looking for ways to improve the app so thanks for sharing, Adrian.

ZT

Zontrey T.  
Technical Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "A game changer in contact management"

April 6, 2022

5.0

Pros

I love working with the automations and how well Ontraport integrates with other platforms like Google sheets or Jotform.

Cons

There are a few items such as inventory management that I wish was a little more simply laid out.

Review Source

Response from Ontraport

May 13, 2022

Hi Zontrey! Happy to hear you've found success with Ontraport and we appreciate your honest feedback. We're constantly finding new ways to improve the app so we'll keep that in mind. Thanks for sharing!

NS

Nelson S.  
Business developer  
Computer Software  
Used the software for: 6-12 months

### "Very slow"

April 23, 2022

2.0

Very frustating...

Pros

It served the purpose of contact management

Cons

Very slow browsing between pages every time I clicked

Review Source

Response from Ontraport

May 13, 2022

Hello Nelson. Our page load times are faster than some of our competitors. Nevertheless, we understand it can be frustrating and we assure you our team is working on an update for such. Thanks for your feedback.

HW

Hannah W.  
Executive Assistant  
Online Media  
Used the software for: 6-12 months

### "Customer Service is AMAZING "

October 2, 2020

5.0

First of all, their customer service is AMAZING. Every time I have a question, each support person is quick to answer, and is super kind. I had an extensive chat with someone today, and he helped me SOOO much. I have never seen such quick, helpful, and NICE customer service EVER until Ontraport!!!!

Pros

Customer service, their ability to go above and beyond, availability for screen shares

Cons

it is a little confusing at first, but with their awesome customer service team, they help in a jiffy!

Review Source

Response from Ontraport

December 3, 2020

Thanks for this positive review, Hannah! We'll be sure to pass this message along to our support team. :)

AM

Armin M.  
Marketer  
  
Used the software for: 1-2 years

### "CRM software our organization has been using for a long time"

April 7, 2018

3.0

Pros

What I like most about this software is the Class A customer support. Communication is on-going and great if there are issues.

Cons

I wish the dashboard was more intuitive. Very often, the software seems to be lagging dragging out simple tasks and making it difficult for our team to accomplish daily tasks efficiently.

Review Source

Response from Ontraport

June 1, 2018

Thanks for being a part of the ONTRAPORT family Armin! I'm glad to hear you've had great experience with our support team - that is something we strive for. We hear you about the dashboard and I've added a vote to our feature release.

LR

Louis R.  
Commercial Manager  
Music  
Used the software for: 6-12 months

### "Simply the best CRM I have ever used"

March 18, 2020

4.0

Simply a great product. I have used and implemented multiple CRMs, from big names to smaller ones, but this really is the cream of the crop. Recommend highly.

Pros

Great customer support, super flexible tool, straightforward integration, not really much more you could ask for from a CRM.

Cons

Visually it is not incredible, the UX takes a bit of time getting used to and the dashboard could do with some improvements and more features, but this is a small price to pay.

Review Source

Response from Ontraport

May 12, 2020

Thanks for taking the time to give us your positive and constructive feedback, Louis! We'll pass on the message to our support team. :) As for the dashboard, we're always making improvements and it's a project we're actively working on, so stay tuned!

Gil C.  
Freelance Wordpress Developer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Don't miss this Marketing Automation"

February 16, 2019

4.0

Pros

They have easy templates for you to design from Landing Pages, Forms, Opt In, Email Marketing Campaign. The support are very responsive and teaches you how you will be able to use the AUtomation Features. And the best part is you can integrate this with Wordpress (Using PilotPress) and you can also work with the Gravity Forms Integration. YEEY!

Cons

It's not really a Cons, but what I noticed for beginners, this is not an easy way to start Marketing Automation.

Review Source

Response from Ontraport

April 18, 2019

Gil, thank you so much for the raving review! We're happy to hear you're enjoying the product, templates and our amazing support team.

FT

Filip T.  
COO  
Medical Practice  
Used the software for: 6-12 months

### "Ontraport user experience"

October 16, 2018

5.0

Pros

easy to plan/view/execute your strategic marketing goals and stay in touch with your customers which is invaluable feature.

Cons

It would take some time get used to it and learn the functionalities since it is a very complex platform with endless opportunities.

Review Source

Response from Ontraport

February 21, 2019

Hi Filip! We're delighted to hear you are having a positive experience using our software. It is indeed a powerful platform with simple features as well as advanced customization options. If you ever want some hands-on help, make an appointment with our amazing support team at support@ontraport.com. They might even help spark a new idea or simplify a process!

AH

Ayesha H.  
Recruitment Coordinator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great CRM system! "

June 1, 2021

4.0

Overall, its a great place to keep our contacts and to schedule email campaigns.

Pros

I usually deal with sending emails to a great amount of contacts. Writing an email is easy on Ontraport and scheduling features are great!

Cons

What I dislike about Ontraport is that there is currently no spacing options. We can't adjust the spacing for our emails. It also lacks font options.

Review Source

Response from Ontraport

May 13, 2022

Glad to hear Ontraport has helped you with your marketing emails, Ayesha! We're constantly improving our editors so keep an eye out and please contact our support team for additional help. https://ontraport.com/support/

VR

Verified Reviewer  
The Spiritual Love Coach and Healer  
  
Used the software for: Less than 6 months

### "WOW! This does almost everything!!"

June 14, 2018

5.0

Pros

I can track everything with my clients. It's so much more than just email marketing. When you consider all of the tasks that it can handle it's worth the money.

Cons

The pricing may be a bit much for a new business or smaller business and figuring out how to best set it up for tagging and such needs to be planned out to get the most out of it.

Review Source

Response from Ontraport

February 8, 2019

Thanks for the positive feedback! We're so glad you're getting the most out of our software!

CF

Chris F.  
COO  
Hospitality  
Used the software for: Less than 6 months

### "Awesome support!"

April 21, 2019

5.0

Pros

I said its easy to use but that doesn't mean its easy to learn as lots of conditional logic, etc. is not necessarily 1st grade math when you have lots of stuff going on! But from what I hear its lightyears better than infusionsoft. If you do need help, Ontraport's support is amazing! There live chat is almost always available - including weekends and they are very helpful.

Cons

Nothing yet. I've been on for about a month. I'm sure there are things they suck at compared to others as no one is great in all things (in my exp) but I haven't found those areas yet.

Review Source

Response from Ontraport

May 9, 2019

5 stars across the board! Thank you for taking the time to review us Chris. If you do find things you think can be improved, let our glowing support team know! We want to hear feedback so we can continually make the software the latest and greatest.

VR

Verified Reviewer  
Community Builder  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Does what you need, but takes forever to set up"

February 12, 2019

3.0

While it does what you need to do for your e-mail campaign, where to click to do things is not always intuitive, and sometimes the program is just slow to use.

Pros

You can visually see your e-mail sequences, makes if-then sequences possible.

Cons

It's inefficient. If you open a campaign in edit mode, when you click on the e-mail within that campaign, you have to hit edit again after you're in the e-mail, and then when you the block you want, you have to hit edit again. Each time, there's a slight wait for loading. If you're in that campaign in edit mode, you shouldn't have to hit edit and wait 3-4 more times. If you're having internet problems, it can add extra HOURS onto your workload.

Review Source

Response from Ontraport

April 18, 2019

Thank you for your feedback. We hear you; the email editor update is on the horizon.

VC

Victor C.  
MD  
Media Production  
Used the software for: 6-12 months

### "Poor Tool, Poor User Experience, Poor Customer Services "

July 10, 2019

1.0

Pros

Cancelling the account - very little about the tool is good enough

Cons

bad email formatting - lead tracking - customer support - interface

Reason for choosing Ontraport

Price

Switched from

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)

Superior product

Review Source

VR

Verified Reviewer  
Social Media Marketing Manager  
Marketing and Advertising  
Used the software for: I used a free trial

### "Great CRM software - terrible email builder"

September 7, 2018

3.0

Pros

Ontraport is a powerful system for managing my business. At first glance, it has everything I need - CRM, email automations, all the good stuff. If you aren't as picky as me, it should meet your needs

Cons

I had a lot of issues with Ontraport - mostly in the realm of marketing automation. The biggest issue - the one that caused me to cancel almost immediatly - was the fact that you can't put bullet lists into emails! How is that possible? People don't read emails - they scan them.

Review Source

Response from Ontraport

February 8, 2019

We hear you! We have since released bulleted lists in our email builder. Thank you for your feedback, we are constantly making changes and updates to our software to make it the system that has everything you need.

KJ

Keith J.  
VP of Operations  
  
Used the software for: 6-12 months

### "Positive experience. Noticed an increase in email marketing return. Efficiency increased. "

February 8, 2018

4.0

Pros

Customer automation. Customer support calls are highly beneficial. Potential customer information capture.

Cons

The unsubscribe feature lacks the ability to unsubscribe from just the one email. It relates to the whole campaign

Review Source

Response from Ontraport

June 1, 2018

Hi Keith! Thank you for the positive review. I'm glad to hear you've had an increase in marketing return since using our software. There is a way to set up sequences so that leads can unsubscribe from only that sequence. Shoot an email to support@ontraport.com to see if this would fit your needs.

VR

Verified Reviewer  
Confidence & Power Coach  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "I was able to set up a book offer page in less than 90 minutes"

December 18, 2018

5.0

Pros

I feel like I can create and publish marketing materials for my business all in the same day, what a concept. If I need support, there is someone to speak to live to help me solve my issue(s) and have a workable product.

Cons

The cost can be prohibitive, however if you add up all the tools you need to run an online business + human support...this app is a steal!

Review Source

Response from Ontraport

February 8, 2019

Thanks for the great review. We agree, not only does it cost less when you look at all the tools our one software replaces, but also think about the time saved! We're happy to hear the tools were easy to use -- next time you'll have an offer up in 60 minutes.

PR

Pinhas R.  
Assistant  
Computer & Network Security  
Used the software for: Less than 6 months

### "Logiciel de croissance d'entreprises "

January 11, 2024

4.0

Pros

Un support client incroyables avec des fonctionnalités parfaite

Cons

L'assistance se fait uniquement par Gmail ce qui est vraiment frustrant

Review Source

Kalyn H.  
Donor Relations Coordinator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great for sales management and tracking"

January 15, 2019

4.0

Ontraport is great for measuring and reporting sales within a business.

Pros

Ontraport has incredible filtering options for reporting. you are able to build customizations that allow you to view data in virtually any format you desire.

Cons

Unfortunately, it is not quite as suitable for nonprofits or organizations working with income outside of sales. The custom tabs in a clients record are a bit difficult to manuever.

Review Source

Response from Ontraport

February 8, 2019

Hi Kalyn! We're happy to hear you are having a great experience with our reporting tools. Thanks for the feedback about custom tabs ¿ we're always working to make the user experience better.

WM

Wendy M.  
Owner  
Management Consulting  
Used the software for: 2+ years

### "A highly scalable system that can do a lot"

April 23, 2015

4.0

Pros

The customer service support is outstanding. Ontraport is basically a very scalable system - if you know how to use it. Their staff are amazing at helping you with your questions and in teaching you how to use the system.

Cons

At present, the price. In USD it is making it quite unaffordable due to a falling AUD where I live. Also I feel the system needs to be tiered. I don't use it as much to warrant the fee per month but don't want to leave the system either.

Review Source

SM

SALLY M.  
Entrepreneur  
  
Used the software for: 1-2 years

### "Solid platform"

February 2, 2018

4.0

Pros

There is so much available through one platform, it's impressive. That might be what I like most, especially for those who are growing their businesses and need some plug and play options and other fully customizable ones. Setting up a membership site, a sales page, etc. can be done fairly easily from one place.

Cons

I have sometimes wished that certain product/payment options were better. For instance, pay what you can has become increasingly popular in my field, and there aren't a lot of platforms that make it easy to set that up. You can certainly create multiple products at various price points, but it's not the best experience.

Review Source

Response from Ontraport

June 1, 2018

Hi Sally, we think you are impressive too! Entrepreneurs and small business owners are the reason we come to work every day. Thank you for the positive review! If you'd like to submit a request for this type of payment, please send an email to support@ontraport.com and ask them to add a feature request.

Elesha J.  
Freelancer  
  
Used the software for: Less than 6 months

### "I use this several times a week"

April 10, 2018

4.0

Pros

I like that fact that I can make an email in minutes. It's very simple to use even if you're someone who's new to email systems.

Cons

I don't like that fact that lists/groups are hard to set up if you don't do it as you are importing contacts.

Review Source

Response from Ontraport

June 1, 2018

Hi Elesha,thanks for the positive review! A best practice for groups/lists that we use here on the ONTRAPORT campus is to add in a tag for the import (import:june12018). That way you can easily create a group around that import.

MM

Maggie M.  
Marketing Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Good for the Money"

November 17, 2020

5.0

Pros

Easy to use, support is great. Not as good as Hupspot but much more affordable.

Cons

You can text contacts, but notifications of text messages in reply are virtually no existent.

Review Source

Response from Ontraport

December 3, 2020

Thanks for your feedback, Maggie!

CE

Chandler E.  
Marketing Technologist  
  
Used the software for:

### "Great For Small Businesses"

March 10, 2018

2.0

Marketing automations

Pros

With no setup fees and a monthly cost that is less than 1/10th of what some of their competitors are charging for the same level of service, Ontraport is designed solely a with small businesses focus.

Cons

Their reporting dashboard isn't visually appealing as it doesn't have graphs and charts. You have to export data to make it pretty.

Review Source

Response from Ontraport

June 1, 2018

Hi Chandler, thanks for your review! Have you taken a look at Performance Mode? Many of the data points and reporting we pull can be seen in the beautiful Campaign Builder from this mode. If not or you'd like to learn how to set this up, shoot an email to support@ontraport.com.

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