# Page 14 | iContact Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is iContact the right Email Marketing solution for you? Explore 603 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/221118/iContact/reviews

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iContact

4.5 (603)

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Last updated March 13th, 2026

# Page 14 - Reviews of iContact

## Showing most helpful reviews

Showing 326-350 of 603 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AH

Allison H.  
Digital Content Manager  
  
Used the software for: 1-2 years

### "Switching from our old system to iContact has been a massive time-saver and headache-reducer."

March 31, 2018

5.0

Pros

Excellent customer service and support and incredibly easy to use for building polished emails and managing lists (especially after fighting with html)! You can really get a lot out of it without much extra work.

Cons

We've had some issues with Salesforce integration, and it's occasionally affected our ability to customize certain lists and workflows automatically.

Review Source

Response from iContact

April 19, 2018

Hi Allison. Thank you for your review. We're happy to hear that you had such a pleasant experience switching over to our platform. Both ease of use and delivering impeccable customer service are top priorities for the iContact team, so we're pleased to hear that we're meeting/exceeding your expectations. We also appreciate your feedback around our Salesforce integration. If you continue to experience any issues, please be sure to reach out to your customer service representative or our support team. We're always happy to help!

JW

Jodi W.  
Coowner  
  
Used the software for: 2+ years

### "I have used iContact for years for business and nonprofit using multiple accounts. "

April 10, 2018

4.0

Pros

IContact offers excellent customer service. If I have ever had an issue or needed assistance someone was either a phone call or click away. My need was always taken care of immediately and by a friendly courteous service representative. I appreciate that they offered me a special nonprofit rate for my nonprofit organization. I also appreciate that they constantly offer opportunities for continuing education of the production and how to increase marketing.

Cons

I wish that they offered more generic templates. I can make my own and load my own graphics, but sometimes just quicker to click on stock template.

Review Source

mG

margarita G.  
owner  
  
Used the software for: 2+ years

### "easy to use and works great for the business"

April 11, 2018

5.0

Pros

easy to learn and use. i love the templates it has to offer for writing the emails. it has everything you need to run your marketing successfully for your business.

Cons

That once a clients says do no contact, we cannot change that or reverse it if they change their mind

Review Source

Michael L.  
Realtor  
Real Estate  
Used the software for: 6-12 months

### "Simple to use and effective "

April 10, 2018

5.0

The ability to set up multiple sending identities which I can administer from a single account with ease.

Pros

Allows multiple sending identities within a single account . I have not found any other email software that allows this at a reasonable price.

Cons

Hard to integrate with BombBomb - which is a video email platform. I discovered a workaround but it is cumbersome.

Review Source

HP

Hunter P.  
Head of Marketing  
Medical Practice  
Used the software for: 2+ years

### "I use Icontact for both Non-profit and for-profit business entities. Very solid software. "

April 10, 2018

4.0

Pros

Ease of handling email databases. Good ability to analyze email performance. Generally good at getting past SPAM filters.

Cons

Slightly cumbersome newsletter builder. Needs more WYSIWYG. IMage library lacks editing functions available in other platforms.

Review Source

Response from iContact

May 17, 2018

Hello Hunter. We are excited to hear that you have not had problems getting your emails through SPAM filters. This can be tricky at times with email marketing, but we have a team dedicated to ensuring that we maintain the highest inbox delivery rate possible. We also appreciate you feedback regarding lack of editing functions in the image library. We are currently working on some changes to the image library, and are happy to take your notes into account as we do!

SB

Sheila B.  
Founder & Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I have been a faithful IContact customer since 2008 because it's easy to use and affordable."

April 5, 2018

5.0

Pros

We send attractive/good looking emails without being marketing experts! There are options for using templates or creating your own look. It's a great value, with great customer support.

Cons

There are limits to the number of images that can be held in the software. We like to re-use old images and bring in new ones, too.

Review Source

Response from iContact

April 23, 2018

Thank you for your review, Sheila! We're so happy that we've been able to deliver so much value for your company. Our team is always looking for ways to enhance the product offering as well, so we really appreciate your feedback around image limits. We'll keep this in mind as we continue to evolve the platform. Finally, THANK YOU for being such a loyal customer of 10 years!

MS

Meghan S.  
Marketing Manager  
  
Used the software for: 1-2 years

### "Not a platform with a lot of features, but gets the job done"

September 8, 2017

3.0

Pros

The basic metrics given are helpful, reporting is basic but useful. The plugin directly to Salesforce really helps create a unified process that makes it very easy to send rather than having to login into multiple platforms to send.

Cons

I feel like they could go above and beyond with functionality for even basic ESP and from my experience with it they haven't

Review Source

Response from iContact

March 20, 2018

Hello Meghan, Thank you for taking the time to write this review! It¿s good to hear that you find the metrics given in our iContact for Salesforce product useful. We would love to wow you by going above and beyond your expectations with more functionality. We are always looking for customer feedback on how to improve our product. If you have suggestions please feel free to notify any support agents that you speak with, or submit your feedback using the form at the bottom of this page https://www.icontact.com/support.

SR

Steven R.  
Graphic Design Specialist  
  
Used the software for: 1-2 years

### "icontact has been easy to work with. It makes email blasts easy, fast, and efficient to complete."

April 10, 2018

4.0

Little time designing and sending emails is a huge plus. I get my time back, while still impressing management.

Pros

The best part of the software is working with the drop and drag theme system. It is so easy to use, and creating great looking emails without code a blast.

Cons

Contact handling can be better along with the permissions system for users. Viewing and editing contacts needs a facelift. List filters need to be expanded on.

Review Source

Response from iContact

May 17, 2018

Hello Steve. Thank you for your review! We are happy to hear that you have been able to easily design and send emails using our new drop and drag editor. We hope that you are able to make the most of the extra time this saves you. Thank you as well for the feedback about contact handling. We agree that it could use a facelift, and that is exactly what we are currently working on. Keep your eyes peeled for big changes coming to the Contacts tab of your account.

SM

Sudhakar M.  
Sr. Software Engineer  
Computer Software  
Used the software for: 6-12 months

### "Best tool for Professional Email Marketers."

September 6, 2018

5.0

I have been user of iContact Email marketing software used to send my daily newsletters. The speed of delivery and inbox rate is good here but we should take care of out list. If our list contains hards, spammers there is a chance of blocking our account. Customer support is way good comparing with others in the market.

Pros

As an email marketer the Quality of iContact Email Marketing software is awesome. No need to worry about inbox rate unless our list is bad. Inbox rate and delivery of campaign is good.

Cons

Pricing is least thing i don't like here. There are good alternatives available for lower price if we consider low cost softwares.

Review Source

VR

Verified Reviewer  
Founder  
Information Technology and Services  
Used the software for: Less than 6 months

### "No Value for Money."

October 23, 2018

2.0

Initially during the on-boarding process, they boasted a lot about the features and no suspensions, but once we paid and on-boarded the struggle started. We tried to import contacts and getting ready to send an email, we received an alert in the interface that the account is not active. This was immediately after we payment done for the quarter. On contacting the support, they did not give us a chance to explain their questions and told that they are suspending the account for a month. They did not even bother to respond to our emails on refund requests.

Pros

The interface and design templates are good. Faster and user friendlier design of the application.

Cons

There are not much features available on this tool. The contacts upload tool was not even identifying the duplicates and appending them as new records(this might be fixed as of now)

Review Source

SL

Sharon L.  
Manager  
  
Used the software for: 2+ years

### "I've been a customer for over 5 years - love it!"

March 18, 2018

5.0

Pros

Ease of use, customer service, love my rep! I appreciate the design team working for us, lots to brag about!

Cons

Pricing - no real discount for yearly pricing - no incentive to pay yearly. Sometimes, the template is difficult to work with.

Review Source

Response from iContact

April 6, 2018

Hello Sharon, We appreciate having you as a loyal customer for more than 5 years! iContact is designed to be as easy as possible to learn, and continue using to send excellent emails. Thank you for your feedback on pricing. Our standard plans do automatically apply a 15% discount for paying annually, but we are happy to pass along your feedback regarding premier accounts for further review. We hope to earn your loyalty as a customer for the next 5 years and counting!

Amanda S.  
Coach and Owner  
Consumer Services  
Used the software for: 6-12 months

### "This EMS is my soul mate"

September 7, 2018

5.0

Pros

EVerything. unbelievable customer service. I feel constantly supported. They have great integrations, great functions, fairly customizable, lots of options for different company and list needs. It took a while to find the right EMS but I love them and recommend them highly.

Cons

I can't think of anything really. I give them an A.

Review Source

NW

Nichole W.  
Clinical Education Leader  
  
Used the software for: 6-12 months

### "Great value overall. I've been using it for about a year. "

April 5, 2018

4.0

Low price for what's included.

Pros

It's easy to set up a template or reuse a previous message if you're sending out something similar on a regular basis.

Cons

Contact management is difficult to use, especially compared to similar services. In addition, you get the warning notification that you're nearing your limit when you've only used 50% of your allotted contacts for your tier.

Review Source

Response from iContact

May 11, 2018

Hello Nichole. It is excellent to hear that you have had an easy time setting up templates! We designed the templates to allow for both flexibility and ease of use so that our customers could quickly create professional emails. We also appreciate the feedback about contact management. The good news is that we agree it could use some updates, so we are currently in the process of re-vamping the contact management portion of iContact. We hope that these updates clear up any difficulty you have with it currently. If you have any particular pain points that you would like to share feel free to provide that feedback using this form: https://app.icontact.com/icp/core/help/en-us/contact

DA

Daniel A.  
Marketing Manager  
Insurance  
Used the software for: 6-12 months

### "Great reporting and great features"

April 6, 2021

5.0

Love it. It's easy to use and the reporting options make my post-campaign job easy. In past jobs I've used Mailchimp and Constant Contact, however iContact is much better in my opinion. There are less restrictions on designing the email while still having an easy to use WYSIWYG with drag and drop functionality.

Pros

The reporting. When I need to throw stats on Power Point I just take a screen shot of the results page. It also has the ability to compare the results of multiple messages with just a couple clicks. Everything is well formatted, graphical and very informative.

Cons

Can get cluttered if you are sending a bunch of emails. We send emails on behalf of dozens of clients, often the same subject line. I'd love a way to better organize our drafts and our sent messages.

Review Source

Kavonda R.  
Owner/Certified Travel Specialist  
  
Used the software for: Less than 6 months

### "Great for Small Business Owners"

April 10, 2018

5.0

It helps me to get weekly newsletters out to my clients and keep my business on their minds.

Pros

I love the features of iContact. I love the auto-responders and the information you get about not only your subscribers but your newsletters. I love the client support. You can schedule an appointment with your personal agent or you can do an online chat. There are also tons of videos for to help you learn.

Cons

There is a learning curve to the software, but the videos help with that a lot. The other issue is they do not have the ability to share your forms on social media. You have to share the webpage that you place the form on. Which is limiting but can be overcome.

Review Source

MD

Manu D.  
Owner  
Graphic Design  
Used the software for: 2+ years

### "Stay clear"

November 9, 2021

3.0

Don't give your creditcard number to these people! They will gladly let the renewal date pass without sending any alert, even if your account has been inactive for 6 months, and will bill your VISA for 900 dollars without any notice.

Pros

It's a standard mailsending platform. Comparable to Mailchimp and YMLP.

Cons

They are less "on the ball" than for example Mailchimp. New features or trends in webdesign/email (for example responsive layout) are implemented way after the competition.

Review Source

JK

Jeff K.  
VP  
Retail  
Used the software for: 2+ years

### "Great company with great support!"

April 10, 2018

5.0

Pros

Easy to use and very effective plus their support is very good. If you need a low cost ESP then IContact is for you!

Cons

The software can be a little clunky at times but overall it's really easy to set up and send emails effectively.

Review Source

DR

Daniel R.  
Digital Media/Web Designer  
Consumer Goods  
Used the software for: 1-2 years

### "iContact has been and continues to be a tremendous business asset for our company, super satisified!"

April 6, 2018

5.0

The ability to reach out and effectively communicate our messages to a variety of audiences. If anything I believe we're under utilizing all that it has to offer.

Pros

The ease of use, great customer service and an account success manager that is top notch. Only wish we could dedicate more time utilizing the tool.

Cons

The least favorite? difficult to say. If anything it's more about not having the time to dedicate to the software and really maximizing all that it has to really offer.

Review Source

Response from iContact

May 10, 2018

Hi Daniel. We really appreciate your feedback! It's terrific to hear that you have found the product so easy to use. Our goal with iContact was to ensure it was easy enough for new users to pick up on quickly, while giving our more advanced users the flexibility that they need to really customize their emails. We hope that you are able to free up some time in the future so that you can really maximize everything that we have to offer. Let your account success manager, or anyone in customer service know when you are ready to learn more and they will be happy to help!

DL

David L.  
Vice President  
Real Estate  
Used the software for: 2+ years

### "Great experience, great customer service"

April 10, 2018

5.0

I am able to efficiently connect with a wide audience with the least amount of effort at a maximum return.

Pros

For me a big benefit is you can see how many times recipients have opened your mail. That is a tremendous benefit that other services do not provide.

Cons

It doesn't show who forwarded your email which is something I wish it offered. That might not be a big deal to others but I think it is for me.

Review Source

MH

Matt H.  
Business Systems Admin  
Insurance  
Used the software for: 6-12 months

### "Great product, excellent support"

March 22, 2018

5.0

Pros

Integration with Salesforce, broad range of customization options for email templates, ease of implementation, ability to create custom fields to match anything created in Salesforce

Cons

there is a 4 hour sync between iContact and Salesforce, so sometimes the changes made to contacts don't show up until later than you need them to. thankfully, you can make these same changes in iContact directly and not have to worry about contact edit timing

Review Source

Response from iContact

April 13, 2018

Hello Matt, Thank you for taking the time to write this excellent review! It sounds like you are using our iContact Pro product that integrates with Salesforce. We're happy to know that you find the integration easy to implement and use. We received such a positive response from this feature that we are considering adding this integration to our iContact product as well. Your feedback about possibly shortening the sync time with Salesforce is exactly what we need to hear. I have logged this so that it can be taken into account as our Product Managers determine what part of the application we will work on next!

VR

Verified Reviewer  
Design Engineer  
Machinery  
Used the software for: 6-12 months

### "Simple Email marketing Software"

November 23, 2020

5.0

We use iContact to send out newsletters and new product press releases.

Pros

iContact is easy to use, easy to learn and provides a good format for creating marketing emails that are more interesting than what you could put together in a basic email. It also provides a lot good feedback based on responses you send marketing to.

Cons

I think this software is basic, and if you were advanced in html coding it wouldn't be best option but works well for someone who is a beginner.

Review Source

Response from iContact

January 12, 2021

Hello and thank you for this wonderful feedback! It's really great to know that iContact is working well for your email marketing needs. Hope to continue to serve you in this coming year and beyond. Best regards, Carlos, Customer Marketing Manager

DL

Denise L.  
Owner  
  
Used the software for: 2+ years

### "Overall pleased with the service"

April 10, 2018

5.0

Pros

I like having my different email listings organized, easy to add on listings. I like seeing the history of all my sent emails.

Cons

When building my emails, the software itself can be a bit cumbersome. Building the layouts aren't as user-friendly as I'd want.

Review Source

Response from iContact

May 23, 2018

Hello Denise! We're happy to hear that you have found it helpful to see the history of your sent emails. It's important to not only communicate with your contacts, but also to see how they interacted with that communication. Thank you for the feedback about building layouts. This will be passed along to our Product Management team so that it can be taken into account as we work to make iContact even better!

JS

Jeff S.  
President  
  
Used the software for: 2+ years

### "Been nusing it a few years. Inexpensive, versatile and professionally effective."

April 5, 2018

5.0

Pros

I like best the ease of use. I don't have to know anything about software or special applications. I like that.

Cons

Well, it's not as easy to store images as I'd like, but it's still easy to get them and use them. I just have to go find them each time.

Review Source

Response from iContact

April 23, 2018

Hi Jeff. Thank you for being a loyal iContact user! We love that you find our platform so effective and versatile. Customer happiness is our team's top priority! We also really appreciate your feedback around image storage. We're actively working on a feature enhancement that you'll likely find very useful. In the meantime, if you ever have any questions, feel free to reach out to our support team. Thanks again!

HV

Harry V.  
Lead Pastor  
  
Used the software for: 2+ years

### "We use iContact for our church e newsletter and have been thrilled with it for years now."

April 10, 2018

5.0

Pros

We love not only the ease of use, but the ability to adapt it to fit your business personally. As our needs for communicating fluctuate, our staff who use it can adapt it in such a way that it gives a different flavor from time to time. We also like how as our church grows, we can grow the number of contacts at a very reasonable cost.

Cons

There was a learning curve (which is to be expected), but when we got our graphics staff involved, that curve was greatly lessened. Even in saying that, we have never looked to move away from iContact in the years we have used it.

Review Source

VR

Verified Reviewer  
Director of Business Development  
Construction  
Used the software for: Less than 6 months

### "Intuitive and Easy to Use Program"

October 30, 2019

4.0

We can quickly and efficiently launch email campaigns with the software.

Pros

The software is so easy to use with little to no training. The features and functions are logically placed on the dashboard and each screen walks you through the next step so you can have your email campaign up and running in no time.

Cons

There are really no analytics available to gain more insight into campaign performance and audience engagement.

Review Source

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