# Page 6 | iContact Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is iContact the right Email Marketing solution for you? Explore 603 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/221118/iContact/reviews --- iContact 4.5 (603) [View alternatives](https://www.capterra.com/p/221118/iContact/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of iContact ## Showing most helpful reviews Showing 126-150 of 603 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Office Manager Design Used the software for: 6-12 months ### "We use icontact for our monthly newsletters to clients" April 5, 2018 5.0 Pros It is rather quick and easy to use once you get the hang of things. The inter phase is very clean and organized. Cons You can't always adjust formatting easily if it is just little spacing issues it isn't as easy as dragging a line up a few pixels, but it is much more complicated and much more of a headache. Review Source Response from iContact May 14, 2018 Thank you for taking the time to write this review! We are so happy to hear that you find our service to be very clean and organized. It is important to be able to quickly learn and navigate the system. Thank you as well for your feedback regarding formatting difficulties. This will be passed on to our Product Management team for further review and possible updates in a future release. RN Rhiannon N. Communications Assistant Arts and Crafts Used the software for: 2+ years ### "I love iContact and the support I receive from my advisor. " April 3, 2018 5.0 Easy to use and the peace of mind that all of our communications are responsive and beautiful in our readers' inboxes. Pros I like how easy it is to use and teach to my colleagues. iContact is always looking to improve their products and roll out new features so it grows as our email marketing plans do. They're also open to feedback and value the input of their users. Cons I wish there was a summary at the end riiiiight before you send a message where you can see what lists you're sending to and what lists you've excluded. Would make the "Scheduled Messages" feature \*that much more\* functional for us. Review Source Response from iContact April 20, 2018 Thanks for your review, Rhiannon. Delivering an exceptional customer experience is a top priority for our team, so we're happy to hear that we're meeting your needs. We also appreciate your suggestion for a scheduling summary. As you mentioned, we're constantly growing our platform, so we'll keep your feedback in mind as we continue to evolve. Thanks for being such a loyal customer! VR Verified Reviewer Marketing Assistant Computer Software Used the software for: 2+ years ### "Great for beginning users" January 23, 2019 4.0 Pros Ease of use in creating lists and emails, very easy to learn Cons No native integration with our CRM platform, automation features felt clunky Review Source Response from iContact November 18, 2020 Hello, Thank you so much for taking the time to leave this wonderful review! We are happy to hear that you enjoying iContact. All the best, Carlos, Customer Marketing Manager Holly S. Senior Staff Specialist Higher Education Used the software for: 6-12 months ### "One of the Better Email Marketing Softwars Out there but at a Cost" August 9, 2018 4.0 I haven't had a problem with this system. I still continue to use it after giving up Mail Chimp and Constant Contact. Pros I thought it was very easy to navigate and It has a really large supply of templates, since I am not super creative, this was a plus for me. As with most email marketing softwares, you are allowed so many free emails, then you do have to pay a monthly subscription fee. I have a lot of donors in my database so I typically have to pay. Cons It is pricey when compared to other email marketing companies, like Mail Chimp. However, the functionality and what they offer is worth it for my purposes. Review Source Mita S. Director Used the software for: 2+ years ### "I have been using this for media outreach (mostly) and it is easy to use and quite intuitive. " April 5, 2018 4.0 Pros I like that it is "plug and play" and idiot-proof. I like the fact that you can customise it better and also that you can share on social media. Cons There are some glitches in the social media platform and a few campaign adjustments that you need to go back to the team to make but that goes to the safety and security of the features. Review Source Response from iContact April 23, 2018 Hi Mita. Thank you for being such a loyal customer! We're happy to hear that you enjoy how intuitive and simple the platform is to use. We greatly appreciate your feedback, so we'll keep your feedback about the social glitches in mind as we continue to evolve the offering. Also, please feel free to reach out to our support if you continue to encounter these. Thanks! KJ Katy J. Marketing & Development Leisure, Travel & Tourism Used the software for: 2+ years ### "Incredible Support, always available via PHONE if needed." April 2, 2018 5.0 One-on-One support, ability to save templates, monthly projects. Pros It's practically point and click - if it's not, a simple phone call and it becomes that! I love having a 'person' connected to our account - so I may frequently utilize their expertise. Many other companies do NOT offer phone help - which is a deterrent. Cons I do wish integrating forms into our website is easier - but it seems to be a hassle. Mainly because we've spent over a year creating our own forms to find out it isn't compatible with iContact. We're working on a solution but it is tiresome. Review Source Response from iContact April 19, 2018 Hi Katy. Thanks for your feedback! We're pleased to hear that our support and services teams have been so helpful for you. Your happiness as a customer is our top concern. We also appreciate your feedback around form creation. We're aware of the issue you're experiencing and are keeping it top of mind as we continue to evolve our platform. Thank you for being such a loyal customer! GZ Gina Z. Office Manager Real Estate Used the software for: 2+ years ### "Great emails & great service" April 5, 2018 5.0 Easy to use, great services, great customer service Pros The design team and the ease of designing an email blast is great. You can make a design template in a matter of minutes, and if you need something fancy, you contact the design team and they will do it for you! Cons I have never had any issues with this software and have nothing negative to say. Great software that I continue to use! Review Source Response from iContact April 23, 2018 Gina, thank you for being such a loyal customer and for taking the time to leave such a positive review. The team is excited to hear that you're seeing so much value with the easy-to-use interface, as well as with the on-call design team (when needed). We value your feedback, so please feel free to reach out anytime with questions or suggestions. Thanks! Jeff B. Marketing Director Financial Services Used the software for: 2+ years ### "Amazing!" December 15, 2017 5.0 Many. Pros So easy to use. I love the editors and the workflows so much! With workflows, you can do so many intelligent actions Cons It really doesn't have many cons. I wish I could track conversion sign ups off which emails went out or links clicked. I really need this! Review Source Anuj K. Digital Marketing Expert Information Technology and Services Used the software for: 1-2 years ### "Affordable Email Marketing Solution For Business Promotion " January 2, 2020 5.0 Pros iContact is very useful tool for business, We used it for email marketing in our business. By using it no need to design template for email. we can select template and customize it by drag and drop feature. It is best for business ROI. It is best software for mass emails. It is very useful for business promotion by emails. We can create multiple templates according to purpose of business. It has advance feature of multi user accessibility, drag and drop editor. We can integrate with other tools easily. Cons There are lot of features in base plan but we can not create landing page in lower plan. It's user interface need to improve. Review Source Response from iContact November 19, 2020 Hello Anuj, Thank you for taking the time to leave some detailed feedback for us, we greatly appreciate it. All the best, Carlos, Customer Marketing Manager PA Peg A. Church Administrator Used the software for: 2+ years ### "Ease of use. Some flexibility loss with change of software. " April 5, 2018 5.0 Pros Rapid distribution is helpful, particularly when time is of the essence- as in an announcement that is time sensitive. Cons Limited framework of colors, boxes, etc. The former software had more flexibility in layout. When the changeover was made, the help desk was booked a week out. Review Source Response from iContact April 6, 2018 Hi Peg, Thank you so much for taking the time to write this review! It's great to know that iContact has been able to help by sending out your time sensitive emails. We appreciate your feedback about our new email editor as well. We know how valuable your time can be, and are always looking for ways to make creating your message a smoother process. I also noticed that you are a non-profit organization in North Carolina. To help do our part we've decided to offer free accounts to non-profits in our area. I've adjusted your account so that on your next renewal you will convert over to a 10,000 subscriber account at no charge. I hope that this helps, and please let us know if you have any other questions along the way! Stacey H. Email Marketing /Social Media Specialist Used the software for: 6-12 months ### "Good for tying in with Salesforce but not much in the way of ability to create long term campaigns." April 24, 2018 3.0 Pros The ease of using inside SF CRM system for data . It makes creating our data lists easy and segmentation on purchase history. Cons Not very dynamic. Had to do double the work when creating an email to get it into SF. Design of content was not easy compared to other systems. Review Source Response from iContact May 24, 2018 Hello Stacey. We are happy to hear that you are using our iContact for Salesforce platform! This allows you to work directly in your Salesforce instance, while using iContact's tools and sending ability. Thank you for your feedback about it not being very dynamic. We highly value customer comments and will take this into account for possible changes in a future release. AC Amara C. Marketing and Communication Manager Used the software for: 2+ years ### "I've used iContact 8+ years. It's a great cost effective solution to keep our residents informed" April 10, 2018 4.0 Pros The software is easy to use and offers enough flexibility to get our messaging out to our residents. Cons I would like it if the search function was more robust. In addition, there are times that what I see on my screen is not how it looks when I send it to myself to Q.C. I tend to keep layouts simple to avoid this challenge. Review Source Response from iContact May 17, 2018 Hi Amara. Thank you so much for being a loyal iContact customer of over 8 years! We are glad to hear that you find the software both easy to use and flexible. Our goal is to ensure iContact is easy for new customers to pick up on, while remaining flexible enough to give our more experienced customers room to grow. We appreciate the feedback about messages looking different after they are sent. Different email providers can display the same content in their own unique ways. Ideally we would love to offer a design that remains consistent across all email platforms, and we will take your feedback into account as we work to make iContact even better! VR Verified Reviewer Marketing & Operations Coordinator Higher Education Used the software for: 6-12 months ### "iContact makes continued messaging & communication easy and manageable" February 6, 2018 5.0 contact list management, mass mailing coordination, variety in email templates and functions (plain text, html, etc), AB testing on emails, and reporting on read/click-throughs. Pros The ease of use iContact offers made jumping in quick. HTML emailing and contact list management keep it at the top of my list for managing communication. Customer service is responsive and thorough, solving both my immediate need, and having the foresight to address potential questions / issues. Cons Honestly I can't think of much, but if I had to pick something, probably the contact field management can get a bit clunky. Review Source Response from iContact March 19, 2018 We appreciate your great review! It is our goal to ensure new customers can easily jump right into using iContact and creating quality emails. As you mentioned, our Customer Service team is always happy to help should you run into any snags along the way. We agree that contact management could use a facelift, and that is exactly what our developers are working on at this time. Be on the lookout for a revamped contact management experience soon! VR Verified Reviewer Digital Marketing Director Computer Software Used the software for: 1-2 years ### "Our iContact premier account has been great. The support team is wonderful." December 15, 2017 4.0 They have helped us with our email cleanup, reputation cleanup, new strategies, etc. Pros The new editor, as well as the customer support team. We have a dedicated representative with whom we have monthly calls. Our rep is always bringing new strategies to our company. Cons Sometimes is can be cumbersome to edit, but better with the new editor. I do wish you could use the new editor even with using your own HTML-coded message. Review Source PATRICK C. Principal Computer Software Used the software for: 6-12 months ### "Marketing made easy" September 28, 2019 5.0 Great customer service experience. Quick and intelligent responses. Very good support! Pros I was able to learn this quickly. We were preparing for a webinar and we needed a marketing tool. The output looks good and we were up an running very quickly. Cons Integration with CRM did not have the full capabilities we were exploring. Ideally, we wanted to take bounced emails and update them. Reason for choosing iContact Ease of use and meeting our requirements Review Source Response from iContact November 18, 2020 Hello Patrick, Thank you for taking the time to leave this great feedback for us, we appreciate that you took the time. All the best, Carlos, Customer Marketing Manager Jessica W. Training Specialist Used the software for: 2+ years ### "Happy with product overall." March 30, 2018 4.0 Pros Easy to upload images and implement them into theme. I also like the templates provided as they give format tips for several ideas. Cons Looks one way on my Mac then different on my boss's PC and surface. We also have a few issues having it format the same on our Microsoft Outlook 365 emails as it did on GMail. Review Source Response from iContact April 18, 2018 Thank for your review, Jessica. We're glad that you're finding our drag-and-drop email editor so helpful and easy to use. We also appreciate your feedback around the rendering issues you're experiencing. Providing an optimal user experience is a top priority, so we'll be looking into the formatting concerns you mentioned. Thanks for being such a loyal customer! CC Chris C. Worship and Children's Pastor Used the software for: 2+ years ### "Pretty good platform! " April 10, 2018 4.0 We are able to send mass e-mails on a tight budget. Pros iContact is really good at the basics. It's easy to get mass e-mails out to people, and it's a good cost on the platform. It has great customer service, a good amount of templates, and does well at spam-checking. Cons iContact has a decent learning curve. Be prepared to train people that are going to use it. Also, if you are running multiple lists, people count for each list. So if you have 100 subscribers subscribed to 2 different list, iContact will count it as 200 subscribers. Not a bad thing, just something to be aware of when pricing. Review Source Response from iContact May 17, 2018 Hi Chris! We are happy to see that you have been utilizing our spam check tool. This is a great way for customers to determine how likely their message is to be viewed as spam by your contacts' email provider. We also appreciate your feedback about the learning curve. Our goal is to make this curve as small as possible. In the upcoming months we plan to spend some time working with the on-boarding experience for new users to better help us accomplish this goal. Thank you so much for your feedback! JW Jennifer W. Marketing Manager/Graphic Designer Consumer Goods Used the software for: 2+ years ### "iContact is a very user friendly platform. It meets all of our business needs and more!" April 10, 2018 5.0 Easy to use Great analytics Great tech support Sign up forms and welcome messages Pros A couple of things make iContact exceptional. The ease of creating/designing an email blast is amazing, whether I am creating from scratch or utilizing their templates. I also love their sign up forms. Our company uses them for contests/giveaways and it will automatically add them to the list of your choice, making the count and drawing portion of the contest easy. Cons There aren't too many things that I don't like about iContact, but about the only complaint or even a suggestion would be to enable a feature so that you can send out an email individually. Review Source VR Verified Reviewer Director of Operations Entertainment Used the software for: 2+ years ### "Great product with great support" December 18, 2017 5.0 Pros The team at icontact was able to help us both with immediate questions/issues and with long term customer engagement Cons The new update seemed unnecessary. There should be additional features, if you are forced to learn the new design. Review Source BH Brian H. Marketing Director Non-Profit Organization Management Used the software for: 2+ years ### "Be sure to cancel -- they auto-renew" September 27, 2019 4.0 There are other more-integrated models that make work more efficient. I would recommend those models instead of iContact. The features all work, but applications like Network for Good make things easier, faster, more efficient for me. Pros Things worked fine. If you don't use the software frequently, it can be hard to master. I wish the layout was a bit easier to work with, but it is not terrible. The platform does what it says it can do in the advertising. Cons I had to double enter a lot of info with my fundraising software and then to i-contact. There was a lack of integration that I found frustrating. Leaving iContact was a pain also. My organization signed a contract for annual subscription, so I assumed we would have to re-upp at the end of each year. That is pretty typical. It turned out though, the fine print of the contract says that customers must specifically put in a cancellation in writing. Even though the charity I worked with started using another service, iContact demanded payment for a period of time after we had made the switch. I personally found that in poor taste. Other subscription models I am familiar with don't do that. Be better than that, iContact. Review Source Response from iContact November 18, 2020 Hello Brian, Thank you for taking the time to leave some feedback for us, we will most definitely have an in depth review of the items that you raised here. All the best, Carlos, Customer Marketing Manager Susan A. Owner Used the software for: 2+ years ### "iContact is the BEST! Easy to use, great staff, all-around great experience." April 10, 2018 5.0 This product made it far easier to implement email marketing for a client who had never used email marketing in the past. They were skeptical of the benefits, but iContact made it easy for them to understand what email marketing can do for their company. Pros iContact is easy to use, very intuitive and user-friendly. Where other email marketing programs fall short, iContact excels. From staff support to constant improvements to their platform to keep ahead of marketing trends, they've got the total package! Cons I've not run into any negatives - iContact has an awesome product, a great team and some of the best user features out there. Review Source JL Jose L. President and Founder Public Relations and Communications Used the software for: 2+ years ### "Excellent Customer Service " January 4, 2023 5.0 Very good! Pros We've used iContact for several years and their Customer Service personnel are wonderful. They go above and beyond, are extremely professional and so helpful always. Cons I wish it were easier to remove contacts and easier to move contacts around to different lists. Review Source Response from iContact January 6, 2023 Thank you for your great review. We will share your feedback with our product team. Here are some articles that might help in regards to working with contacts. You can also contact our support team for help. https://kb.icontact.com/hc/en-us/articles/360001517252-Remove-Contacts-from-a-list-or-delete-contacts-from-your-Account https://kb.icontact.com/hc/en-us/articles/360001655651-Move-Contacts-from-One-List-to-Another Peter M. Sales and Account Management Computer Software Used the software for: 2+ years ### "Email and Marketing Campaings" September 19, 2018 5.0 Pros Icontact provided us with sufficient training and information when deciding on email/marketing campaign software to integrate with Salesforce Cons As of this moment there is nothing negative that we have found. Review Source KT Karen T. Exec. Director & COO Events Services Used the software for: 2+ years ### "This is a wonderful platform which we have used for many years." December 20, 2017 5.0 Ability to reach our contacts regularly. Pros Very easy to use and great customer support! They have helped us improve our email deliveries and upgrade our image, including our social media presence. Cons They do upgrade routinely and it takes a little time to get used to the changes. Even then, support helped us with it. Review Source Response from iContact March 19, 2018 Hi Karen! We sincerely appreciate you taking the time to provide this valuable feedback. We truly believe that our success is deeply connected with the success of our customers, so we are happy to hear that our team has been there when you needed them. We are always ecstatic to help companies like Directors Roundtable who provide deep, actionable insight across the country. Thank you for letting us know about the upgrade process, we are always looking to make our experience seamless, and we will look into making the upgrade experience even easier for you and others. Have a great day and thank you for your time! VR Verified Reviewer Board and Communications Program Manager Government Administration Used the software for: 2+ years ### "Excellent Product with Exceptional Customer Service" December 18, 2017 5.0 It gives us the opportunity to create polished pieces quickly and effectively. We have moved from using this as strictly communications and information sharing to marketing. Love the CSR -- I have learned so much from ours! Pros Easy to use,especially for a small non-profit staff that wants polished pieces in very little time! Also, the cusotmer service I get with iContact is unlike any other provider that I use. I have been very happy with it and our CSRs (past and present). Cons There are a couple little bugs with out iContact and Outlook work togehter, but I think that is an Outlook issue. Review Source Similar Products Featured