--- title: "ServiceShop Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServiceShop Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more." source_url: "https://www.capterra.com/p/22118/ServiceShop/" page_type: "product" language: "en" --- # ServiceShop Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ServiceShop ## What is ServiceShop? ServiceShop by GenesisFour represents over 20 years of experience in automating the automotive and truck service facility. Its robust set of features coupled with its intuitive design makes this system the perfect fit for any size service business. With features like segment busting Minimum Profit Goal per Invoice, Integrated Time Clock, Unlimited Length Labor Descriptions and Custom JobPaq we are able to offer a solution that both improves your bottom line and impresses your customers. ## What is ServiceShop used for? [Auto Repair](https://www.capterra.com/auto-repair-software/)[Trucking](https://www.capterra.com/trucking-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceShop?[Manage this product listing](https://www.g2.com/products/serviceshop/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceShop 4.0 (6) VS. [4.5 (1,688)](https://www.capterra.com/p/138669/Motive/reviews/) Starting Price $49 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (6) Ease Of Use 4.4 (1,688) Value For Money 3.3 (4) Value For Money 4.2 (1,554) Customer Service 3.7 (6) Customer Service 4.4 (1,625) ## ServiceShop alternatives [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) [4.5 (1,033)](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) [PTM-VISION](https://www.capterra.com/p/133688/PTM-VISION/) [3.8 (41)](https://www.capterra.com/p/133688/PTM-VISION/reviews/) Starting price $96.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 73% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/133688/PTM-VISION/) Highest Rated [Fullbay](https://www.capterra.com/p/170876/Fullbay/) [4.7 (98)](https://www.capterra.com/p/170876/Fullbay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/170876/Fullbay/) [EMDECS](https://www.capterra.com/p/49328/EMDECS/) [4.3 (19)](https://www.capterra.com/p/49328/EMDECS/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/49328/EMDECS/) ## FAQs about ServiceShop Overview ### What company size and specific industries is ServiceShop built for? ServiceShop is designed for automotive and truck repair shops of any size that need an on-premise system for day-to-day operations. It fits businesses in the auto repair and truck repair sectors that want help managing inventory, vendors, service scheduling, invoicing, accounting, and related shop tasks. Features and Usability ### What are the key features of ServiceShop? ServiceShop offers accounting and estimating as core features, plus billing and invoicing, CRM, and contact database tools for customer records. It also includes work order management, maintenance scheduling, inventory management, parts management, vehicle management, and VIN lookup for service operations and asset tracking. Getting Started and Support ### What training and onboarding options does ServiceShop offer? ServiceShop provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced review and later use. Getting Started and Support ### What customer support options does ServiceShop offer? ServiceShop provides 24/7 live rep support and chat. Users can reach support through either channel at any time, with help centered on immediate assistance and text-based communication. No reviewer feedback about support quality, response times, or common frustrations is available. ## Features AI summary Based on 2,452 Auto Repair reviews Capterra data shows that buyers of auto repair software rank the following features as their top priorities: - **Billing & Invoicing** (**56%** of reviewers rated this feature as critical) - **Quotes/Estimates** (**53%**) - **Work Order Management** (**48%**) ServiceShop supports all three features that reviewers rate most highly: **Billing & Invoicing**, **Quotes/Estimates**, and **Work Order Management**. Together, these capabilities help auto repair businesses create accurate estimates, manage jobs from intake through completion, and handle customer billing more efficiently, allowing teams to keep repair workflows organized and payments on track. Quotes/Estimates 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Work Order Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Labor Rates 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track, manage, and standardize customer rates for services performed by technicians VIN Lookup 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history Service History 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Billing & Invoicing 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers ServiceShop 19 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Driver Settlements: Manage payroll processing for different driver pay contracts - Estimating: Estimate expected cost based on various factors before a project begins - Inventory Management: Track and manage inventory levels to maintain proper supply - Labor Rates: Track, manage, and standardize customer rates for services performed by technicians - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mileage Tracking: Log miles driven for tax deduction or reimbursement purposes - Parts Management: Track parts inventory levels and manage re-stocking - Quotes/Estimates: Generate quotes or estimates for customers - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Vehicle Management: Track and monitor how vehicles are used - VIN Lookup: Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 3.3 (4) 3.3 Based on 4 reviews ## Pricing Value for money 3.3 (4) Basic $49.00 Per User,Per Month Value for money 3.3 (4) 3.3 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (6) 3.7 Based on 6 reviews ## User reviews Overall rating 4.0 Based on 6 reviews Filter by rating 5(4) 4(0) 3(0) 2(2) 1(0) Mentioned topic Sorted by most recent NL Nathan L. Service Advisor Automotive ### "Outdated Software Has Little Practical Use Today" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 30, 2022 Pros I liked the way we had out general inspections structured they made it easy to type up and at the end it looked pretty organized. The structure made it easy to highlight areas of importance to customers, only problem was this had to be done in person. Cons That there was no ability to add media to work orders, no ability to "Share" a work order with a customer, and there was no way to send a work order to a tech without printing a piece of paper. Oh yeah and all the tech notes were hand written, that was a real blast. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Bill N. President Management Consulting ### "Menu Pricing and Profit Maximization for your Auto Shop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2018 We were working long hours and doing a great job for our customers, but we weren't making enough profit to sustain staying in business even with $800k in gross revenue. when I started looking for a solution, I hired a consultant who told me I needed a better way to measure the real numbers and profit in my business. he recommended GenesisFour. We tarted using GenesisFour and in the first 30 days our sales and profit increased and the customers where happy. Pros Menu, pricing and the profit maximizer as I call it, the quality of your repair is represented by the service repair order and the finished final product and valuable service you give your customers. Knowing that you give your customers a fair price and make a fair profit for your business. GenesisFour allows me to do both and the service descriptions details are great for representing that value to my customers. Cons Not sure I could point any out, over the years we continue to look at other software solutions and haven't found anything better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC David C. Manager Automotive ### "ServiceShop from GenesisFour" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 9, 2018 As I said, for a small shop the product is fine, but Fred is dishonest and I would use a paper system before I used GenesisFour corporation. Pros The software is easy to use and good for small shops. Cons GenesisFour does not improve the product. They offer the option to pay for improvements, which we did upfront and they never completed the improvement. Another shop owner told me NEVER pay Fred upfront for anything, but it was too late. We are switching software. Fred is dishonest. For a small shop, this software will be fine. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 13, 2018 David, I am sorry for all the problems you are currently having with our software ServiceShop¿. As a customer for the past 22 years communication is the key to our business relationship and that communication has deteriorated. To this point please accept my apology, I am sorry. To your explicated complaint of not getting your pre-paid enhancement fulfilled, again I am sorry and a refund is in the mail. I understand that you wish to find another software vendor but I would be remiss if I didn¿t let you know that ServiceShop¿ can be configured for small shop (1-5 technician), medium sized shops (6-15 technicians), and large shops (15 to 50 technicians). Training with proper configuration may just be the best decision. AN Anonymous User Executive Assistant Automotive ### "Support Team is Terrific!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 31, 2018 Pros I do have to say that the developers of this software are genius! Customer rep. has more knowledge in his little finger than any IT person I've ever come across. Not only that, but he's like a friend to us although we've never met. The office staff is a pleasure to talk to and keep up with all the clients needs. Cons We have several custom needs in our operating software so it would serve us better to have more customizable fields/reporting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Sandy D. Partner ### "satisfied for over 10 years" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 11, 2015 Very nice, responsive, bright small team who never let us down. Service Shop is the heart of our business and must work flawlessly, which it does almost 100% of the time . When there are inevitable problems due to operating system, network, or the hardware on which it's installed, the team responds and we are rescued in a timely manner. The system does everything a small shop like ours requires, and there are data export capabilities to send data to other products (Quickbooks for A/P, CRM programs, etc) for anything it doesn't handle. Easy to use. Highly recommended. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB jeff B. service manager ### "long time user of service shop and its predecessors ! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 4, 2014 great , easy to use operating system, no problems at all, if there ever is a problem genesis4 is quick to solve it!! Highly recommend this system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.