WiseTech Global

CargoWise One

2 / 5 8 reviews

Who Uses This Software?

CargoWise One is aimed at logistics companies with freight forwarding, customs, wharf cartage, container freight station, local transport, shipping, ships agency and contract warehousing requirements.


Average Ratings

8 Reviews
  • 2 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 1.5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • WiseTech Global
  • www.cargowise.com
  • Founded 1994
  • Australia

About CargoWise One

CargoWise One is a single source, deeply integrated, and truly global platform designed to meet the diverse needs of the logistics industry. CargoWise One enables customers to execute highly complex logistics transactions and manage their operations on one database across multiple users, functions, offices, countries, currencies and languages. Our cloud-based software streamlines your processes, integrates your business with your customers & partners, and increases your efficiency, visibility,


Spotlight_media_placeholder

CargoWise One Features

  • 3PL
  • Barcoding / RFID
  • Billing & Invoicing
  • Customer Management
  • Customer Portal
  • Import / Export Management
  • International Forwarders
  • Local Forwarders
  • LTL Management
  • Rate Management
  • Shipment Tracking
  • Truckload Management
  • Warehouse Management
  • Waybills
  • 3PL
  • Barcoding / RFID
  • Container Tracking
  • CRM
  • Cross Docking
  • Inventory Management
  • Job Management
  • Labor Management
  • Order Management
  • Purchasing
  • Scheduling
  • Shipping Management
  • Air Shipping
  • Bills of Lading
  • Container Shipping
  • Freight Shipping
  • Ground Shipping
  • Import / Export
  • Ocean Shipping
  • Parcel Shipping
  • Quotes / Estimates
  • Shipment Tracking
  • Warehouse Management
  • Demand Planning
  • Electronic Data Interchange
  • Import / Export Management
  • Inventory Management
  • Order Management
  • Sales & Operations Planning
  • Shipping Management
  • Supplier Management
  • Transportation Management
  • Warehouse Management

CargoWise One Reviews Recently Reviewed!

If I could give Negative Stars I would

Apr 18, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I liked the way it looked when presented to us. After that it is HORRIBLE !!!!!!

Cons: NO C/S. WATCH A VIDEO. COMPLETE AND UTTERLY USELESS. STEAMING PILE.

Overall: The experience is you are sold on the functionality by a sales person, who promises the world. Then you get the system and you are expected to do everything, EVERYTHING !!!! Of course WiseTech Global will be happy to tell you there are Learning Videos available. The problem is the videos SUCK. and the system is not intuitive. It is ridiculous. Save your time and find another solution. Find someone who actual provides Customer Service, WiseTech left the CS field a few years ago and it shows.
Why must everything "AutoRate" ? We are a small office of 5 people, why must it take 1 hour to perform a simple air export ? Why is everything a Consolidation ? This is the WORST SOFTWARE I HAVE EVERY USED IN 28 YEARS. AS400 SYSTEMS ARE BETTER !!!!!!!!

Recommendations to other buyers: RUN !!! DO NOT WALK !!! DO NOT BUY THIS SOFTWARE !!!!

Worst software and complete luck of customer service

Apr 17, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Capability is unlimited. So many options.

Cons: Very hard to maintain and customize. No customer service.

Overall: We signed up with Cargo Wise in hope to improve our operations as we increased our customer base. As we are in a very niche market and do not use import shipments at all, we still are billed for it, since Wise Tech vent from a charge per license to "On demand" fee structure. This is very expensive compared to what we had to pay using other software.
What is the worst, we were trying to take care of the issue and hired Wise Tech partner - company that helps you to set up software and to customize it. We pinpointed the problem and gave our resume to CargoWise. Their response? "This charge is being triggered from the In Bond. I have asked and in this case, there unfortunately doesn't appear to be a way around this. A new controller account could be set up to handle admin tasks, but of course that would mean a new Active User charge." Instead of saving we'll have to pay more.
This is very frustrating experience and I wish we never signed up for it and wasted time and money. This is why I'm doing it for curious forwarders - stay away from this company and you'll be glad you did.

Recommendations to other buyers: Stay away from this product. Save money and frustration.

Vendor Response

by WiseTech Global on April 19, 2017

Hi Nick, Thank you for sharing your feedback. I am sorry to hear about your negative experience related to billing and want to let you know I am investigating the most recent incident and communications you¿ve had with the appropriate team leaders to ensure you aren¿t being billed incorrectly. I have also notified the WisePartner management team to get greater detail ¿ if you would like to share additional feedback on your experience with the WisePartner, or recommendations for a few alternate WiseService Partners near you please do not hesitate to email us on marketing@wisetechglobal.com or support@wisetechglobal.com.

Operations Manager

Apr 14, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Lots of functionality.

Cons: Figuring out how to use the functionality.

Overall: Wise Tech Global does a great job of selling you their product. Unfortunately they do not provide ANY assistance after the purchase. You are left on your own to figure out how to set-up files for importation. All they do is point you to "Videos" which do not answer the question, only part of it.

This is by far the worst product I have ever used in 28 years in the Freight and Logistics world.

Recommendations to other buyers: BUY/LEASE SOMETHING ELSE !!! ANYTHING ELSE !!! BUY A TYPEWRITER AND GO OLD SCHOOL !!!! ANYTHING BUT THIS !!!!!!!

Vendor Response

by WiseTech Global on April 19, 2017

Hi Charles, Thank you for sharing your experience. While we do offer online eLearning materials, it is not the only source of system expertise. To help our customers to get on board quickly and painlessly we offer the following options: o WiseService and WiseTechnical Partners: they provide implementation support and training in addition to generalized IT consulting services o CargoWise One Community: forums where users share ideas/best practices/solve issues - WisePartners and WTG staff periodically review these and offer assistance o Relationship and Account Management team: global teams helping with incidents logged in your CargoWise One account, or to recommend WisePartner support options If you have already worked through these options, please share details with me on marketing@wisetechglobal.com (Attn: Natalie) and I will forward to our team.

Order input by custumer

Mar 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: all modules are combined.

Cons: specify restrictions per users

Overall: New customer would like to enter his orders into our WMS module. We can't limit him to only his customer code. He would get access to all customers which we can not allow.

Vendor Response

by WiseTech Global on April 18, 2017

Hi Martin, Appreciate your feedback on CargoWise One. In regards your concern on security restrictions. This functionality is available in CW1 Warehouse since 2009. Please, refer to the http://myaccount-portal.cargowise.com/my-account/Documents/UpdateNotes/ediEnterpriseupdatenote20090507d.pdf materials. Should you need any further clarification, may we suggest to refer to our CargoWise One Community forums or to Relationship and Account Management team.

This was a very expensive mistake

Feb 06, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The company is very big, has a very big name but also a very big ego. It is all about what they cannot do, what everything costs.

Wisetech's Cargowise One : Lack of support biggest issue

Jan 31, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Compliance with U.S. customs is satisfactory.

Cons: Trying to create or change a report or document is difficult. Try to find what they call a macro for a field, is very time consuming. You cannot ask any questions about this either, as they point you to
an expensive partner .
Customer service is about the worst I have ever seen.

Overall: The product is getting better, but it takes too long to process shipments, and we need extra accounting staff and ops staff to do the same thing we did with prior software. The worst thing is customer support, or lack of. You cannot call them, you must use the incident system. You create an incident, wait 24-48 hours for a response , than get a question that may or may not be pertinent. Than you reply, and incident s go on for days. Than they close it before your finished. If you do call a support line, they cannot help you, they tell you to open an incident. They also do not know how to answer the phones. They purposely do not give out their names, you must ask. Not sure if this is an Australian thing.

Recommendations to other buyers: Its better than Kewill, but that is not saying a lot.

Vendor Response

by WiseTech Global on February 01, 2017

Hi Larry, Thank you for sharing your experience here. Sorry that your concerns weren¿t sufficiently addressed While we do have list of eLearning and self support documentation available to all CargoWise One Users, we do have several resources to augment support inquiries: o WiseService and WiseTechnical Partners: provide customer support/implementation, and training in addition to generalized IT consulting services o CargoWise One Community: forums where users share ideas/best practices/solve issues collaboratively (WisePartners and WTG staff review these and jump in with support info periodically) o Relationship and Account Management team: global teams helping with incidents logged in your CargoWise One account, or to recommend WisePartner support options If you have already worked with these resources, please share your feedback (marketing@wisetechglobal.com)and I will forward to our team. Just let us know your Organization code so we can properly review

Where can I post for office supplies/expenses (cash direct payment) ??

Jul 26, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: For This soft ware I'd like to use it, but difficult to search how to use it! when I asked something in this system always charged to our company! for eg : I want to know that about office expenses/supplies where have I to post in the correct way in order during we open balance sheet I can see all including office expenses/supplies too, over the past two months ago office expenses/supplies I posted to Cash direct payment but during opened balance sheet I can't see it over there???

Vendor Response

by WiseTech Global on August 01, 2016

Dear Thull, Thank you for sharing this feedback. It appears that we might have someone from your organization already registered as an account administrator. Our Customer Support team has opened an inquiry to reach out to that contact on your behalf and help answer your questions. If someone from your company hasn¿t already gotten in touch with you, would you please submit a request directly through our support site at www.wisetechglobal.com/contact-us, including your contact details so we may follow up with you directly? Thank you! ¿ Paige WiseTech Global

Just plain awful.

May 23, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Starting by how slow it is if you're using their hosting service, going through how difficult is learning this thing is to how terrible is their customer service.
They won't give you any support at all, everyone here is very aggressive and uneducated and instead of helping you, they will send you a link to their documentation libraru so you figure it out by yourself, they won't even bother with directing you to the right manuals or videos and be prepared to get the same aggressiveness from managers as well. I have spent years loosing my mind and getting angry at them to the point that we seem like a bad marriage, it's probably in our profile there whenever we need to solve anything... did I mention that their documentation won't cover processes with steps? So you don't know how a process should start and end... if you need training, they don't do it anymore themselves, now they use partners that are really hard to book. Wonder if this company is in trouble... by the way they treat their customers, I wouldn't doubt it..