--- title: "CargoWise Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CargoWise Software - reviews, pricing plans, popular comparisons to other Logistics products and more." source_url: "https://www.capterra.com/p/22135/CargoWise-One/" page_type: "product" language: "en" --- # CargoWise Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CargoWise ## What is CargoWise? CargoWise is a powerful, deeply integrated global logistics execution platform that makes trade easy. It enables logistics service providers to execute highly complex transactions in areas such as customs and cross-border compliance, freight forwarding and rating, international ecommerce, landside logistics, and warehousing, allowing them to manage their operations on one database across multiple users, functions, countries, languages, and currencies. Learn more at www.cargowise.com ## What is CargoWise used for? [Logistics](https://www.capterra.com/logistics-software/)[Freight](https://www.capterra.com/freight-software/)[Supply Chain Management](https://www.capterra.com/supply-chain-management-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 44% Neutral 9% Negative 47% Starting price $1 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CargoWise?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cargowise.com&name=CargoWise) ## CargoWise Overview Updated August 2026 AI summary CargoWise is a cloud-based logistics platform for businesses of all sizes, offering tools for freight, shipment tracking, shipping, and supply chain management. It integrates delivery tracking, dispatch management, route optimization, warehouse and inventory control, billing, and document management, with options for multi-location operations, automated scheduling, and third-party integrations to support complex logistics workflows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CargoWise 2.9 (32) VS. [4.7 (743)](https://www.capterra.com/p/136895/Freightview/reviews/) Starting Price $1 Per Month Starting Price $149 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.7 (32) Ease Of Use 4.8 (743) Value For Money 2.6 (29) Value For Money 4.6 (639) Customer Service 1.9 (30) Customer Service 4.7 (691) ## CargoWise alternatives [4.2 (246)](https://www.capterra.com/p/29249/Express/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (47)](https://www.capterra.com/p/152285/FreightPOP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (827)](https://www.capterra.com/p/146146/Shippo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (960)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/22135/CargoWise-One/alternatives/) ## FAQs about CargoWise Overview ### Which roles and teams benefit most from CargoWise? CargoWise is most used by logistics and operations teams, customs brokers, and import specialists who manage shipments, documentation, and compliance across freight workflows. Finance and accounting teams rely on it for billing and controls, while managers, directors, and IT teams use it to oversee performance, integrations, and process standardization. Answer based on 29 reviews Overview ### What company size and specific industries is CargoWise built for? CargoWise is designed for enterprise-sized logistics organizations, including the world’s largest freight forwarders and third-party logistics providers. It is built for companies operating in global logistics and freight forwarding, where complex international operations, broad reach, and extensive capability are central to daily work. Features and Usability ### What are the key features of CargoWise? CargoWise offers transportation management, warehouse management, and freight shipping for air, ocean, ground, parcel, and truckload moves. It also includes import/export management, customs compliance, billing and invoicing, document management, shipment tracking, route management, role-based permissions, and reporting/analytics. Getting Started and Support ### What training and onboarding options does CargoWise offer? CargoWise provides documentation and videos to support team training. Documentation offers written reference material for setup and feature guidance, while videos provide visual walkthroughs that users can review on demand. Answer based on 5 reviews Getting Started and Support ### What customer support options does CargoWise offer, and how do users rate the experience? CargoWise offers email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. User feedback on support is largely negative, with repeated complaints about slow responses, limited issue updates, generic documentation or video referrals, and difficulty getting effective help for urgent or complex problems. Answer based on 12 reviews Ease of use ### Is CargoWise easy to use? CargoWise handles complex freight forwarding and logistics workflows, but many users find daily use hard to learn and not very intuitive. Enterprise operators value the wide feature set, while small offices and new staff often struggle with setup, navigation, reporting changes, and limited training or responsive support. Answer based on 11 reviews ## Features AI summary Based on 1,476 Logistics reviews Capterra data shows that buyers of logistics software rank the following features as their top priorities: - **Delivery Tracking** (**49%** of reviewers rated this feature as critical) - **Dispatch Management** (**50%**) - **Route Optimization** (**47%**) CargoWise supports all three features that reviewers rate most highly: **Delivery Tracking**, **Dispatch Management**, and **Route Optimization**. Together, these capabilities help businesses monitor shipments in real time, coordinate drivers and deliveries more efficiently, and plan better routes to reduce delays and costs, allowing teams to improve service reliability and day-to-day logistics performance. Transportation Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Organize and track the physical movement of goods from one location to another 3PL Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Outsource and manage third party logistics Accounting 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Alerts/Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges CRM 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Portal 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A website or login for customers to access information CargoWise 69 features ### All Features - 3PL Management: Outsource and manage third party logistics - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Air Shipping: Ship packages/goods by aircraft - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Bills of Lading: Documents issued by a carrier to acknowledge receipt of cargo for shipment - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Container Shipping: Shipping products/goods in containers - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross Docking: Unload incoming material to outbound vehicles with little or no storage between - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Delivery Estimate: A note of the expected delivery date and time - Delivery Record: Notation showing the location and time stamp of shipment delivery - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - EDI: Transfer of data from one computer system to another - For eCommerce: Intended to be used by online stores - For Freight Operations: Intended to be used by freight brokers and logistics companies - Freight Shipping: Shipping products/goods by land, sea or air - Ground Shipping: Shipping products/goods by land - Import/Export Management: Management of inbound and outbound shipments in the context of international trade - International Forwarders: Freight forwarder/forwarding agent that transports cargo internationally with knowledge of customs, and international boundaries, etc. - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Label Printing: Process of printing custom labels through various methods. - Local Forwarders: Freight forwarder/forwarding agent that transports cargo domestically with specialized knowledge of local logistics services - Location Tracking: Identify the physical location of an individual, asset, device, etc. - LTL/Shared Truckload: Trucks that do not reach full load and can be shared - Multi-Location: Manage and support multiple locations - Ocean Shipping: Transportation of goods/products over long distances using ship - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Package Tracking: Track the parcel or consignment delivery status - Parcel Shipping: Manage and organize the shipping, tracking, and delivery of packages - Purchase Order Management: Create, send, and track purchase orders and their statuses - Rate Management: Track/optimize rates in relation to usage - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Shipment Price Calculation: Calculation of shipment price based on size, weight, route, timeframe, and carrier. - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supply Chain Management: Manage the planning and execution of supply chain activities - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transportation Management: Organize and track the physical movement of goods from one location to another - Truckload Management: Track and manage transportation of large cargo that fills an entire trailer/truck - Warehouse Management: Manage and track operations and inventory within warehouses - Waybills: Official shipping document that identifies origin and destination of the shipment, weight, freight, and other details of goods - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 3.4 (31) 3.4 Based on 31 reviews ## Pricing Value for money 2.6 (29) Basic $1.00 Per Month Value for money 2.6 (29) 2.6 Based on 29 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.9 (30) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.9 (30) 1.9 Based on 30 reviews ## User reviews Overall rating 2.9 Based on 32 reviews Filter by rating 5(6) 4(8) 3(3) 2(6) 1(9) Mentioned topic Sorted by most recent SH Steve H. Director Import and Export ### "Could be so much more" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 30, 2022 Beyond poor, this company is really missing opportunities - with some work on the support side I am sure it would sell itself. Wishing I had read these reviews beforehand. Pros Appears to have everything you need in one place and automates some processes potentially saving some staff costs. Cons Support is woeful, their own knowledge is shocking but wait - if you pay their 3rd party to set it up for you (as they will offer many times) you not only get a system that you still cant really operate but also a hefty bill for the pleasure. This all goes against their own implementation advice which is to have someone in your own business able to support the product to a decent level which you are not going to get paying someone else to do it. Support requests tend to get shut down straightaway with them replying to tell you to read one of their guides which you more than likely already read and are quite often wrong or missing steps. No telephone support, implementation team have no knowledge of the product and no attempt to assist when someone is struggling no matter who you speak to. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User System Administrator Logistics and Supply Chain ### "Not As Advertised" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 21, 2022 Cargowise promised a lot from the beginning. Some of their promises were clearly lies and even the ones that we were able to achieve came after spending thousands on an implementation consultant. The whole system is a mirage, sold to you with high hopes but no support to actually realize those capabilities. Pros the idea of integrated tracking and a system that integrates sales, operations, and accounting all in one is fantastic Cons None of the features are easily attainable nor do they operate as advertised. The customer service is completely useless as well. You can put in online service tickets which you're likely to receive a reply on after 3-4 days, only for them to direct you to a video or document that isn't relevant to your issue Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jonathan G. Manager Construction ### "All in One Shipment Tracking Solution " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2021 Overall, we are very pleased with this software for our logistical purposes. This is a feature rich program that encompasses all areas of global logistics. This includes customs and compliance, shared and secuired data sharing, and tracking. Truly a great tool that assists and takes a lot of the guess work out of shipping. Pros Makes interntaion shipping easy with its customs and cross border assistance. Comes with a featrue rich dashboard that makes dealing with different clients and currencies much easier and faster to underand and act upon. We are able to monitor and better assess our procurement timelines, as well as provide up to date information to our clients. Cons When first using this software, there can be a lot to learn. There is so much information to take in that it can bve difficult to work through what is important versus what is not, which all depends on the company. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PK Pawel K. Team Leader Logistics and Supply Chain ### "Keep away" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 10, 2021 If I could turn back time I would keep away from this software. I agree with most negative opinions that my predecessors posted. Pros on first impression software is fully customizable same all around world. You have option to create your own document layouts and setup workflows which should automate work of your team. Cons Customer service is terrible. They are giving advices that are mutually exclusive. There are options in GUI that are no longer used by anyone but they will not be removed. Relationship manager is a joke. Never helped in anything. He dont remember when he logged into the system... They advertising globally modules that are working for several countries! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Deep S. Finance Manager Import and Export ### "Cargowise One is magic for freight forwarders " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 2, 2021 I really enjoy using accounting side of Cargowise. It is a great software for AP, AR and general accounting. Pros The functionality of the software is so intricate and complex, yes the user experience is easy and flows smoothly. Cons Unable to get easy solutions to sometimes basic problems like GL reconciliation, integration to some softwares like payroll software, bank feed etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User DevSecOps Manager Transportation/Trucking/Railroad ### "Great product, but...." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 April 8, 2021 Benefits realization are easily possible, and anyone here who has said otherwise has definitely made a mistake in their own deployment. With that said, this system is tricky to configure and their customer service do not make it easy at all. However, if you - as a company - are prepared to invest and get behind this product, I would say hand on heart, this product can and will deliver for you. You do need to have a competent team of IT professionals and Business Analysts to make this a success, however, any software deployment usually requires the same. Pros Features, configurability, DB Structure, Cloud Architecture, EDI facilities Cons Customer Service is awful, training content doesn't dive deep enough into super technical areas. A lot to learn which can be a struggle for small teams unwilling to invest. Switched from [MultiFreight](https://www.capterra.com/p/106750/MultiFreight/) [ForwardOffice](https://www.capterra.com/p/44256/ForwardOffice/) Because we needed a product which allows us to own our own destiny and give us freedom from more restrictive system providers. Alternatives considered [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) [MultiFreight](https://www.capterra.com/p/106750/MultiFreight/) [Oracle Cloud CX](https://www.capterra.com/p/212274/Oracle-Cloud-CX/) [ForwardOffice](https://www.capterra.com/p/44256/ForwardOffice/) Reasons for choosing CargoWise We felt is was - and clearly is - best of breed. No other product on the market can rival this for Freight Forwarding. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FB Fuad B. director Transportation/Trucking/Railroad ### "Stay away from them" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 4, 2021 Pros Many shipping features, many connections with customs, tracking and tariff systems Cons Redundant features are not even useful but customer is forced to pay for them. Awful customer service. Plenty of appointed people with positions named after customer help but in fact you can't get the real help. Extremely complicated costing with numerous charges and many hidden charges. The only reason for such complex costing is to charge more and mislead customers. All of the sudden Cargowise raised its prices 4 times which is insane. After several days of waiting for explanation they sent email saying hat cost increase caused by Microsoft. To my view it was a lie since Microsoft did not raise its prices. They charge more than $1000 just for leaving them which is insane and illegal. They also charge a lot to give you backup copy of your data. Stay away form them. Alternatives considered [Magaya Supply Chain](https://www.capterra.com/p/22144/Magaya-Cargo-System/) Reasons for choosing CargoWise It had connection to German Atlas customs system unlike Magaya and its overall cost was competitive 6 years ago. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Ritu B. Director Import and Export ### "Sudden cost change " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 3, 2020 Pathetic Pros User friendly . Helpful in freight industry Cons Sudden price change from October 2020 for $1000 . Tracking is different price , Job entry is different price , per user different , and top of it 1000 dollar increase in software is insane . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User operations Logistics and Supply Chain ### "CargoWise is clearly a mess in regards with its back-end coding. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 24, 2020 overall experience is negative. it consistently bugs out, crashes, or doesnt do what it should do, which creates alot of wasted time. Pros When it works, it works. the program is very detailed and covers everything you would need with logistics. Cons It constantly crashes when trying to import files into the system. Certain fields don't communicate with each other so you constantly have to duplicate your work. The program itself is incredibly laggy - 5 seconds to open a tab from the menu, open a file, etc. Multiple that by 100 bookings and the wasted time adds up. AES filing just doesn't work every 4 weeks for some reason. There are so many bugs for this enterprise level software. its clear the back end coding of this software is a mess. there is no customer service and they price gouge. its just not good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FF Franky F. gm Logistics and Supply Chain ### "overall good" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 October 29, 2020 Pros very powerful, with many functions, all-in Cons expensive, not web-based, new user-unfriendly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/22135/CargoWise-One/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Magaya Supply Chain vs CargoWise](https://www.capterra.com/compare/22135-22144/CargoWise-One-vs-Magaya-Cargo-System)