--- title: "Magaya Supply Chain Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Magaya Supply Chain the right Freight solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/22144/Magaya-Cargo-System/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Magaya Supply Chain 4.4 (51) [View alternatives](https://www.capterra.com/p/22144/Magaya-Cargo-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Magaya Supply Chain Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews JL Jakub L CEOPackage/Freight Delivery, 51 - 200 employeesUsed the software for: More than 2 years. “In the early years, when our company was very small, the platform was relatively manageable and helped centralize freight forwarding operations into one system.“ May 9, 2026 JL Jakub L CEOPackage/Freight Delivery, 51 - 200 employeesUsed the software for: More than 2 years. “Over the years we encountered constant sync failures, missing transactions, duplicate records, accounting discrepancies, and repeated system glitches that created major operational problems and required extensive manual corrections.“ May 9, 2026 LM Leizl M Quantity SurveyorConstruction, 10,001+ employeesUsed the software for: More than 2 years. “I love the way we can keep each other up today with notes and alerts, and the reports are comprehensive and express all the details we need.“ May 4, 2022 JL Jakub L CEOPackage/Freight Delivery, 51 - 200 employeesUsed the software for: More than 2 years. “From a data governance and IT management perspective, this raised major concerns regarding long-term data ownership, portability, and vendor dependency.“ May 9, 2026 HJ Hedaia J Planning ManagerConstruction, 10,001+ employeesUsed the software for: More than 2 years. “We were able to save time by automating the billing process and preparing and tracking shipments.“ February 4, 2022 JL Jakub L CEOPackage/Freight Delivery, 51 - 200 employeesUsed the software for: More than 2 years. “As our company scaled, we experienced increasing operational and technical issues.“ May 9, 2026 HJ Hedaia J Planning ManagerConstruction, 10,001+ employeesUsed the software for: More than 2 years. “Magaya makes it possible to write documentation regarding a shipment fast, efficiently, and without repeating information.“ February 4, 2022 JJ Jane J IT ManagerLogistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years. “Not considerate with their customer by disabling users if you havent made payment for just a day“ February 4, 2021 ## Showing most helpful reviews Showing 1-25 of 51 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jakub L. CEO Used the software for: 3-5 years ### "Serious Long-Term Data Access and Scalability Concerns" May 13, 2026 1.0 Our company used Magaya for more than 10 years as part of our freight forwarding operations. While the platform may work for very small logistics companies, we experienced serious scalability, accounting integration, and operational reliability issues as the business grew. The most disappointing part was the difficulty involved in leaving the platform and accessing our own historical records and database. From a data governance and IT management perspective, this raised major concerns regarding long-term data ownership, portability, and vendor dependency. Companies evaluating Magaya should carefully consider not only daily operations, but also long-term scalability, accounting integration reliability, database accessibility, and exit strategy planning before committing to the platform. Pros In the early years, when our company was very small, the platform was relatively manageable and helped centralize freight forwarding operations into one system. The software has a broad feature set covering logistics workflows, shipment tracking, and warehouse activities. For smaller companies with minimal operational complexity, it may provide a starting point for organizing freight operations. Cons As our company scaled, we experienced increasing operational and technical issues. The biggest problem was the lack of a true built-in accounting system and the unreliable synchronization with QuickBooks. Over the years we encountered constant sync failures, missing transactions, duplicate records, accounting discrepancies, and repeated system glitches that created major operational problems and required extensive manual corrections. From an IT and systems management perspective, the offboarding process was extremely concerning. After deciding to leave the platform, gaining access to our own historical operational database and records became unnecessarily difficult and time-consuming. We were informed that continued paid licensing was required even for limited read-only access to archived data accumulated over more than 10 years of operations. Communication regarding database exports, archival access, and migration procedures was frustrating and unclear. The entire transition process felt unnecessarily restrictive for a long-term customer. Review Source R Reviewer Coordinador de logística Used the software for: Less than 1 year ### "Everything in one place ! " September 10, 2018 5.0 I love how easy you can find things and how fast you can filter data. The interface is very visually friendly so your mind reminds what each icon does. Pros It’s so easy to use that you can see icons and you know what they do. System gives you the option to export data in excel and even in pdf! It’s really helpful when you need something fast and you don’t have too much time. Also, you can set how much access you want someone to have to the info you are saving on the system. You can have multiple magayas open at the same time :) Cons Some fields has a limit on the number of characters you can put on it and sometimes everything it’s really important to be on it. The integration with the CBP website to declare goods is not that good, it’s not really easy to get into it and to download the data from magaya into the ace portal. Review Source R Reviewer Site Civil Engineer Used the software for: 3-5 years ### "Manage all processes in the supply chain with high accuracy" January 21, 2022 5.0 Magaya has contributed to simplifying our work, as it has worked to integrate many of the software that we used previously, which helped us to achieve integration between all the operations carried out by the team members, where we can now track the required materials from the preparation of the quotation until the completion of shipping procedures and preparation Invoicing quickly and easily. Pros To manage all supply chain operations, Magaya is a unique and easy-to-use application that provides many specialized services, so you can keep track of all shipments from the time they leave the source to the time they arrive, and you can store all that information in an organized manner, which helps with financial reporting. All of the information regarding a cargo may be quickly and efficiently accessed and used by Magaya in order to swiftly and efficiently prepare documentation connected to a shipment. There is no need to carry around a lot of paperwork or look through multiple tables in order to get information on your shipment, because everything about it will be available straight from the start of the process. With Magaya, creating files, uploading documents and modifying information is a simple process. Cons Nothing worth mentioning, but mastering the work on Magaya requires training, as after the team members complete the required training, the process of supply chain management becomes very easy and fully documented. Review Source Leizl M. Quantity Surveyor Used the software for: 3-5 years ### "Enables organizations to achieve accurate tracking of all stages of supply chains" May 9, 2022 5.0 Magaya has enabled us to achieve comprehensive management along the supply chain, we have been able to build confidence in the dates that materials are expected to be delivered to site, so updates made to all of our software and work reports are more realistic. Pros Magaya is very important for companies who want to make all their supply baskets, including bills of quantities, quotations and orders, clear to all members of the work team. Magaya enables you to prepare everything related to customs documents, especially the master bill of lading and all other necessary documents. With Magaya, updates and alerts will reach all members of the staff in a timely manner, so all requests will be up-to-date and under follow-up by everyone. Magaya will also contribute to enhancing communication between suppliers and the work team, which reduces the possibility of any sudden interruption in supply chains. I like the way the information is organized on our part. I like that orders and schedules are clearly communicated to suppliers. I love the way we can keep each other up today with notes and alerts, and the reports are comprehensive and express all the details we need. Cons Everything is good, Magaya is easy to use, you need some simple exercises, team members cooperate by entering information in a timely manner. Review Source R Reviewer Planning Manager Used the software for: 3-5 years ### "An innovative planning and management tool for all aspects of supply chains, suitable for all needs" February 7, 2022 5.0 To manage our supply chain, Magaya provides us with an all-in-one solution that eliminates the need for several applications. We were able to save time by automating the billing process and preparing and tracking shipments. I recommend using it to streamline and automate all supply chain processes and documents. Pros Magaya allows you to keep track of shipments from the point of origin all the way to the point of arrival and the completion of customs procedures, and to store this data in an easily searchable format. Magaya makes it possible to write documentation regarding a shipment fast, efficiently, and without repeating information. You won't have to lug around files and papers or comb tables for information since you'll be able to handle every step of the process right away, from acquiring bids to negotiating with suppliers to receiving the cargo. Businesses are reshaped as a result of Magaya's easy-to-use file management system. We'll save a lot of time on the logistics side of things because of this. Magaya helps businesses become more digital. In addition, all of our bills and invoices are kept in one place. Whenever we needed assistance, Magaya was fast to reply. Cons Once you've gone through the tutorials and learned how to use all of the tools and features, Magaya is a breeze to operate. Review Source R Reviewer Director Used the software for: 3-5 years ### "trc" December 16, 2022 4.0 Pros Easy to use, easy to train, Fast and friendly Cons The way to handle inventory does not guide me Review Source Lowesky O. Asociado de trafico Used the software for: 3-5 years ### "GOOD SOFTWARE" June 24, 2024 5.0 In general, this system offers many products for each area of ​​logistics and supply chain, it also has good technical support worldwide. Pros the ecosystem which is integrated for the world of logistics Cons I have no complaints using this system,is very good Review Source R Reviewer MANAGING DIRECTOR Used the software for: 3-5 years ### "Atlantic Express Costa Rica" September 29, 2022 4.0 total control on our operations Pros Easy implementation, good EDI with other forwarders, the most popular CMS in Florida Cons the quotations option does not allow to quote a rate, it is possible to quote just a shipment Review Source R Reviewer Audit and Implemention Manager Used the software for: 3-5 years ### "It is easy to learn and covers our basic tasks. Technic Support are great." September 1, 2017 3.0 Pros It is friendly to use. It is very helpful we can import or export information in csv and Excel format. Cons Magaya doesn't manage a lot of package in one shipment due it will freeze For 3PL business, final customers will like to have on their report, only one view for total amount of pieces, and at the same time, primary and second package. For 3PL business, for textil, inventory is by yards, and our warehouse needs it by rolls. It's only considered the perfect escenario, it needs to adapt to some escenario of Panama Market at least. A dashboard will be great. Internal notes only keeps in the part of Magaya when it is typed, and it should be in every step, example, if we wrote an internal note in Quotation, it should be shows in Shipment and we do not have to go to read it all. Content Security cannot be administrative by user creator. Example, we need that sale rep only see their quotation. Magaya could include some alert for KPI accomplishment. Magaya Transactional doesn't work as easy, it will send to all the party involved, instead only the consignee. Review Source R Reviewer Manager Account Used the software for: 1-3 years ### "Maya icons" August 31, 2018 5.0 I really like the new look of it. Also, it’s easy to find the options I need and it’s fast while looking or filtering any info. Pros With the last update the icons became so visually friendly! Once you see the icon, you have a big idea what it does! Cons Sometimes if you put too many words on a field in an bill of lading and you save it as PDF, some of those words just disappear! You need to put the exact amount of words per line so everything is saved on the pdf. Review Source Lissa P. ASOCIADO DE TRAFICO Used the software for: 1-3 years ### "Cadena de Suministro de Magaya" June 24, 2024 5.0 Magaya ha sido una herramienta indispensable en nuestra operación diaria, facilitando una gestión más eficiente y efectiva de nuestra cadena de suministro. Recomiendo Magaya a todos nuestros asociados de negocios que busquen mejorar sus procesos logísticos y llevar su gestión de la cadena de suministro al siguiente nivel. Pros es un sistema integrado que permite realizar todos los procesos logísticos con herramientas avanzadas para seguimiento en tiempo real, la automatización de procesos, y la gestión eficiente de inventarios y transporte. Cons Actualmente Magaya es muy eficiente para el uso que doy a la aplicación, aunque sería un plus si pudiera manejarla desde mi móvil. Review Source R Reviewer Commercial Manager Used the software for: 3-5 years ### "Ecelente sistema de control Logistico " October 3, 2022 5.0 Excelente herramienta de trabajo para control y demás operaciones empresariales. Pros Su fácil utilización y super claro al a hora de obtener la información de cada operación... Cons No tengo comentarios, visto que debo aprender a utilizar todos los recursos y son muy amplios y eso es habla muy bien del sistema Magaya. Review Source R Reviewer Coordinador de trafico Used the software for: Less than 1 year ### "Mi experiencia personal" December 21, 2022 4.0 una buena experiencia para aprender a usarlo. favor de su ayuda en corregir la conectividad ya que se congela o se desconecta en momentos cruciales del dia a dia Pros es amigable y se usa facilmente, es recomendable Cons en la actualizacion hay problema ya que se congela demasiado o cierra sesiones automaticamente. Review Source R Reviewer Trafiic and Logistic department Used the software for: 3-5 years ### "I am working with magaya since 2006 and at long time each update show more and more quality and easy" March 23, 2018 5.0 Pros the facility to find to file the sed or ace very easy to find the schedule B and submit and have the answer direct to my shipment Cons I think the in my case is to find better the shipment or may be the filter for find...I am not sure if I do correct to find the sh ipment Review Source R Reviewer Director Used the software for: 3-5 years ### "Took our business to the next level" August 30, 2018 5.0 Pros The ease of use Communication manager on the server Customer support everytime I call Cons It wont update to the latest version automatically, so im running a few version behind. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "It's good!" March 6, 2019 4.0 Pros Lots of customization options available. It has a lot of features too so it's good for us now Cons It's not very intuitive. There's a lot going on so it's tough to navigate right off the bat. Review Source R Reviewer ### "Magaya WMS just fine" August 10, 2017 3.0 Same as its full version, does its work, but freezes up from time to time, making you reboot the server losing tasks or transactions in process, they blame it on the manufacturer of the handhelds and the manufacturer blames it on Magaya, so.. would look for more options. Review Source Weder N. Trafico Used the software for: 1-3 years ### "Calificando Magaya" July 31, 2024 5.0 De manera general confirmo que es un sistema muy bien estructorada que te permite realizar diversas tareas de trabajo en un mismo lugar, en mi experiencia tengo algunos años utilizandolo y resultada de manera muy efectiva. Pros Los datos y la informacion de la manera que estan incoporados ya que te facilitan la manera de trabajar. Cons Hata ahora no tengo quejas ya que me ayuda a manejarme de manera adecuada con relacion a mi trabajo. Review Source R Reviewer gerente operativo Used the software for: 3-5 years ### "uso de sistema magaya para gestion de almacenes" December 13, 2022 5.0 el sistema es super sencillo, muy manejable, adaptable y de accesos logicos, esto hace que la experiencia de uso sea facil. Pros que el sistema tiene tantas opciones de funcionalidad y el poder seleccionar solo lo que utilizamos es super para su manejo Cons lo caro que es para una pequeña o mediana empresa Review Source R Reviewer President Used the software for: 3-5 years ### "Customer Service ZERO!!! No accountability or customer support." June 18, 2019 1.0 Pros The software is fairly easy to be used but it is impossible to be expanded, linked or diversified. Cons Customer service is non-existence! The monthly bill is always on time, but implementation is a very leghty process with multiple charges and fees. If you try to find someone to answer your phone call after 3:00 PM on Friday, you are truly a lucky man! Support and customer service is not on their vocabulary yet. Review Source R Reviewer Warehouse Manager Used the software for: 3-5 years ### "magaya" September 21, 2022 4.0 Pros It's easy to use once you learn it. It helps to keep our customers happy. Cons It is difficult to learn on your own. Using the cloud is challenging because the scanning issues. Once resolved it was easier. Review Source R Reviewer OFFICE MANAGER Used the software for: 3-5 years ### "Good product," September 21, 2022 4.0 good tracking Pros easy to use, good tracking and good for warehouse Cons My account department prefer QuickBooks, I would like integrate this product Review Source R Reviewer Manager Used the software for: 3-5 years ### "Reliable and Fast" September 21, 2022 4.0 Pros Fast, Reliable and accurate Customer Service are responding fast and Flexibility of the system, Training video's mask the user in control Cons I can't use the Vendor/Carrier/Forwarder as a customer when i have Export and Import Shipments from the same Vendor/Carrier/Forwarder Review Source R Reviewer Strategic Partnership Team Leader Used the software for: 3-5 years ### "Good product if it is well implemented" December 15, 2022 4.0 Pros You can centralize a lot of processes of your company in just one place (warehouse, quotes, invoices, operations). Cons You can not add several warehouse receipts to a quote. Review Source R Reviewer IT Manager Used the software for: 3-5 years ### "Software Experience " February 5, 2021 3.0 Average in all but was fustrated with the support Not considerate with their customer by disabling users if you havent made payment for just a day very expensive Pros I can make other documents like HWB from it and I can design my template Cons Users are also having issues with the software when trying to startup could not integrate with my accounting software Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.