# Demandforce Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Demandforce the right Customer Communications Management solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/221823/Demandforce/reviews --- Demandforce 3.7 (68) [View alternatives](https://www.capterra.com/p/221823/Demandforce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Demandforce Ease of use 3.8 Customer Service 3.6 ## Pros and Cons in Reviews EM Elizabeth M OwnerApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “The reputation management appealed to me as a Public Relations professional.“ November 16, 2025 H. Caden C Practice ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “It took a following week of troubleshooting with multiple levels of tech support to discover those issues were irreconcilable and that DemandForce literally could not work for us whether or not we had liked the service (it makes no sense to pay for a service that could not connect phone calls to us in one of our locations). Once we notified them of our need to discontinue the service (within 2 weeks of going live) we were told that we had gone over the 2 month evaluation period and we would have to see what could be done to get out of the 24 month long contract.“ March 10, 2025 H. Caden C Practice ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I have had a favorable opinion of DemandForce and their team until this point. And even now, I am hesitant to publicly leave bad reviews for them because they were great at trying to make their service work for our practice's unique challenges, but I cannot see many other options to get this resolved.“ March 10, 2025 EM Elizabeth M OwnerApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “Example one: I received an error message every time I tried to work on my files from my home office. When I called IT they couldn’t help me.“ November 16, 2025 EM Elizabeth M OwnerApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “The demand force staff were always friendly and polite and willing to help.“ November 16, 2025 EM Elizabeth M OwnerApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “Even after a password change I couldn’t access my accounts from my home office.“ November 16, 2025 JW Jenn W ReceptionistMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Very helpful in a busy office setting.“ October 21, 2024 EM Elizabeth M OwnerApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “I will not recommend them to anyone I know and I am part of a large network and soon to inform that network of how dissatisfied I am.“ November 16, 2025 ## Showing most helpful reviews Showing 1-25 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elesha J. Freelancer Marketing and Advertising Used the software for: 6-12 months ### "DemandForce Helps Dentists with Marketing" February 24, 2020 5.0 This product allows me to do marketing operations like email marketing, texting, reactivation and more are automized with ease in one location. Pros I like that so many marketing operations like email marketing, texting, reactivation and more are automized with ease in one location. Cons I don't like that the postcards aren't very customizable and their templates aren't the best looking. They are little dated and you can't change text on front. Review Source Response from Demandforce July 27, 2022 Hi Elesha - thank you for your positive feedback on our marketing tools. We appreciate you leaving a review and will continue to provide the best quality and service. JW Jenn W. Receptionist Medical Practice Used the software for: 2+ years ### "10/10 for Demand Force!" October 21, 2024 5.0 We had a very easy experience with Demandforce! Very helpful in a busy office setting. Would recommend to any dental office! Pros The automatic confirmation system for a busy dental office is super helpful! Cons Not really much we did not like about it. Review Source ZL Zoe L. Veterinary Assistant and Office Manager Veterinary Used the software for: 2+ years ### "Poor quality, very basic reminder system" October 1, 2024 2.0 This software is outdated and there are much more efficient options I would recommend for veterinary clinics. Pros Automated appointment and wellness reminders created less work for staff Cons There wasn't a way to block off appointment times so clients would frequently request appointments during lunch hours or surgery blocks. It also had tons of bugs and would constantly unsync with our practice software. Review Source VR Verified Reviewer Office Manager Used the software for: 1-2 years ### "Started out great and lost value as we were using the program" April 9, 2018 4.0 Pros Ease of the install and automation of the correspondence with patients. The customer service was always wonderful when we did have to call in as well. Cons They started to branch out into other fields too quickly and most of the information we were receiving was no longer related to the dental field. Review Source Response from Demandforce July 25, 2019 Thanks so much for the feedback! We are constantly growing, and feedback such as this helps to inform future product enhancements and improvements. Since the time you left this review, we have made many improvements, so feel free to check them out go.demandforce.com! VR Verified Reviewer MD Hospital & Health Care Used the software for: 1-2 years ### "No Fexibility" January 28, 2019 2.0 I would say we are creating more problems rather than alleviating any. Pros They did in fact send out texts for patient reminders on a reliable basis. Cons It automatically recalls every patient who hasn't been seen in 2 years and there is no way to tailor it. You may have seen a child with a wart 2 years before and it sends a text that he/she needs to come in. This has overcrowded our schedule with patients we don't need to see. When we talked to them about this they said they would "work on it." One year later and we went with another company. Review Source Response from Demandforce July 24, 2019 Thanks so much for the feedback. We are constantly improving and reviews like this help us with future product iterations. We have updated our reminders feature in the time that you left your review and would love for you to check it out at go.demandforce.com! VR Verified Reviewer Marketing Manager Used the software for: 6-12 months ### "Not user friendly, hard to navigate, no support" June 26, 2018 1.0 Pros I'm not too crazy about any part of this software. It has declined over the time span that we've worked with it--and the customer service has gotten worse. Word is that they were bought by a company that specializes in retail and not healthcare, so that wasn't good for us. Cons DemandForce is hard to navigate, is not user friendly, and is not customizable. In order to be a customer/patient management and communication system, it has to be customizable and flexible and it is not. There are many other options out there that provide the customization and flexibility businesses need and want. Review Source Response from Demandforce July 9, 2018 Thank you for your review. We pride ourselves on our customer service, so I am sorry to hear that you did not have an excellent experience. If you can provide additional information about your business we will be sure to follow up on your concerns. VR Verified Reviewer Shift supervisor vet tech Veterinary Used the software for: 1-2 years ### "Avoid demand force! " January 14, 2020 3.0 Customer service was horrible. When I spoke with them regarding services that had not been happening, they passed it off. A large amount of revenue was lost for several months. Pros I liked the ease of use and the confirmations for appointments. It also is a great reputation builder. Cons Can’t take reviews with you if you discontinue services. Also, they did not text clients as thought. We had several very upset about not receiving text regarding past due vaccinations, etc. Review Source Response from Demandforce July 27, 2022 Hi, thank you for bringing these issues to our attention. We are dedicated to continually improving our products and service offerings. Since you last wrote this review we have some made changes and would love for you to see what we've done at demandforce.com. Troy Kaplan Owner Automotive Used the software for: 6-12 months ### "Poor service " September 19, 2018 1.0 Pros Service to sign up was great then all down hill from there Cons There response to a problem is not there. They blow you off and do not step up and solve issues with there system Review Source Response from Demandforce July 25, 2019 Hi Troy! We are so sorry about your experience. We are constantly growing and improving so all of your feedback helps us to improve. Since the time you left this review, we have made changes, so check us out at go.demandforce.com! KC C. Owner Used the software for: Less than 6 months ### "They Only Care About Your Money" May 1, 2018 1.0 Absolutely nothing except being over charged Pros I cannot say that there is much that I like about this at all, except when you sign up they are excited to have you, and some of they staff really do care but in my opinion that is about it Cons This is not a company that I recommend, our business had serious staffing issues and although we did not need there product at the timer felt pressured into trying it. When we were unable to use it we were told ok we can work with you but this is a lie, they did not work with us only cared about getting paid. Even when we cancelled it was hard and they tried to charge is more money. Stay away Review Source Response from Demandforce July 25, 2019 Hi KC! We are so sorry that this was your experience with Demandforce. We appreciate the feedback as it helps to learn what we need to improve upon. Since you left this review, we have made many improvements so if you would like to try us out again, please go to go.demandforce.com JW Jesse W. Owner Used the software for: 6-12 months ### "Neat system but doesn't live up to it's hype" December 8, 2017 3.0 Pros It was an easy system to use and it had a lot of great reports to gather information on your customers. Cons It was expensive and didn't see the results we wanted to justify the amount spent in a 6 month span of time. Review Source Response from Demandforce July 25, 2019 Hi Jesse, thanks for your feedback! We have made a lot of great product updates since you last left this review. Feel free to check them out at go.demandforce.com LM Linda M. Office Manager Veterinary Used the software for: 2+ years ### "It is "ok" for a reminder/review manager" February 18, 2020 4.0 It was ok. Like I said, \[SENSITIVE CONTENT HIDDEN\] was wonderful to work with and made my initial experience really good. But once I started at my second practice, I had a different experience. Pros The price was good. \[SENSITIVE CONTENT HIDDEN\] in customer service was great. I set-up and implemented this program at my last veterinary practice, and we had good success with it for years. When I changed jobs to my current practice, they were already using DemandForce, but were lied to by their customer service rep that if they were to drop DF, they would lose all of the reviews clients had left them through DemandForce. Which is absolutely not true. Anyone can download the PDF of the reviews. Then we realized after changing practice management software, that Demandforce failed to convert over 500 clients that were overdue for reminders, and stopped sending reminders to those clients for almost 2 years. The office lost a lot of income because of this. Cons Not as user friendly as similar services such as PetDesk. The dashboard is not as appealing or user friendly. Review Source Response from Demandforce July 29, 2022 Hi Linda - thanks so much for your feedback and we apologize for any inconveniences. We are always making improvements and have made some changes since you last wrote this review. Check us out at demandforce.com! SB Savannah B. Receptionist Medical Practice Used the software for: 2+ years ### "Useful software " August 24, 2020 5.0 Overall, this software is great. Even if there is something I was unable to figure out, customer support is very accessible. Pros Demand force is a great tool to help manage patient retention, and communication. It saves employees time each day, by confirming appointments. It also provides patients the opportunity to leave a review on our business. Cons Some of the features were a little difficult to learn to use, I do think the software could be a little more user friendly. Review Source Response from Demandforce July 29, 2022 Hi Savannah - thank you for leaving a positive review on our customer service and our product solutions. We are continually looking for ways to improve our services and products to make sure they meet our customer's expectations. Thank you for being a Demandforce customer! JK Jon K. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Demandforce User Review" May 12, 2020 5.0 Great - used it for more than 5 years until Referrizer came along with a couple of extra features I was needing Pros Ability to send out mass group text messages Cons No customer loyalty points or customer referral program Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Ability to send out mass text messages Review Source Response from Demandforce July 29, 2022 Hi Jon - thank you for your positive feedback on our customer communication tools. We appreciate you leaving a review and will continue to provide the best quality of products and service. MK Mati K. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Very Reliable and Efficient" June 21, 2019 4.0 Pros Love how it integrated with our dental software, it makes confirming appointments and contacting patients a breeze! Also very easy to change patient preferences. Cons Not quite as customizable as I would prefer, sometimes it would be nice to send something other than the 'stock' message Review Source Response from Demandforce July 24, 2019 Hi Mati, thanks so much for your review! We are so glad that Demandforce helps you with contacting your patients. Thanks so much for your feedback, we are constantly growing and improving our product, so stay tuned for future product updates! sM stan M. dentist Hospital & Health Care Used the software for: 1-2 years ### "demandforce" January 5, 2021 5.0 We were able to increase our marketing communications with our patients in a personal and effective manner. Pros With demandforce the office has increased patient communication in a cost effective way to increase practice revenue Cons It took some time to set up to improve communication with existing patients as well as lost patients. Review Source Response from Demandforce July 29, 2022 Hi Stan - we are very happy to hear that we met your expectations! Since you last left this review we have continued to upkeep our products to satisfy all customer needs and help meet their business goals. Thank you for taking time out of your schedule to leave us a review! NT Neal T. Doctor/owner Hospital & Health Care Used the software for: Less than 6 months ### "Poor service and follow up" April 26, 2019 1.0 1 review 0 helpful votes “For a contact company, difficult to contact for service!” 4/25/19 I had a training session scheduled. At the last minute the trainer called my office to cancel. My dental office was closed for the training. A message that the training had been cancelled was received there AFTER I closed my office and drove in to the office. The trainer said he hoped he hadn't wasted my time. They are paid to communicate. Why wasn't my email utilized? They are contracted to communicate to patients by email. Do they even do that? Well he did waste my time! They have not yet rescheduled the training. Passive aggressive? Poor form for a "professional " company. Professional they definitely are not. “ I'm glad I can get my complaint through Henry Schein company Don't let them waste your time Pros Automation. Not confirmed by all patients Cons Service and platform inconsistency. Cannot get customer servicing Review Source Response from Demandforce July 29, 2022 Hi Neal - we are very sorry for all inconveniences experienced, this is not a common occurrence or something that represents the quality of service that Demandforce offers. Since you last wrote this review we have made improvements and changes that we would love for you to see and consider at demandforce.com, thank you! NM Nick M. Manager Automotive Used the software for: 2+ years ### "Great product" March 23, 2019 4.0 Pros Pros: You can market to your client base easily. Reviews. Cons Cons: I'm not so sure Demandforce is keeping up with competitors products. Review Source Response from Demandforce July 24, 2019 Hi Nick! Thanks for your review, we are glad you can easily market to your client base. We are constantly growing and improving so stay tuned for future product updates! JA Jenny A. Scheduling Coordinator Medical Practice Used the software for: Less than 6 months ### "DO NOT WASTE YOUR TIME OR MONEY WITH DEMANDFORCE" May 2, 2019 1.0 Pros I do like the hot list feature they have. Cons 1\. They will contact people that are not patients and tell them they are past due. (Customer service says there is nothing they can do about this) 2. They will send appointment reminders say you animal hospital appointment (we are NOT an animal hospital) 3. Can not customize save the date appointments. 4. We have had a huge increase in no shows since we signed up with this service. 5. They will send some people a ridiculous amount of reminders and some people none Review Source Response from Demandforce July 24, 2019 Hi Jenny, we are so sorry that this was your experience. We are trying to constantly improve and grow, so thanks for letting us know. AE Aurora E. Guest Associate Consumer Services Used the software for: 6-12 months ### "Great for client interaction " December 28, 2018 5.0 Pros I love that we can reply to client texts or messages and review feedback easily. Cons The dashboard is a little bit cluttered but otherwise fairly easy to use. Review Source Response from Demandforce July 29, 2022 Thank you Aurora for the wonderful review. We are happy that you are enjoying Demandforce. TM Tanya M. Practice Manager Used the software for: 6-12 months ### "Used software for about a year" April 5, 2018 4.0 Pros It will automatically mark appointments confirmed in our software. Solicits reviews to facebook and google. Cons I would like the appointment requests to be for a more specific timeframe, and be able to give clients alternate choices. Review Source Response from Demandforce July 25, 2019 Hi Tanya! Thanks for letting us know your feedback. We have made many product enhancements and improvements since the time you left this review. Feel free to check them out at go.demandforce.com! MS Matt S. Chef Food & Beverages Used the software for: Less than 6 months ### "Great way to keep in contact with customers." July 6, 2018 4.0 Easy to communicate effortlessly with clients. Pros I like how this program keeps in contact with clients. You can customize how it contacts customers and sit back and it will do the work for you. Makes it simple and effortless. Cons I wish I could get a report sent to me monthly of the emails that are returned as undelivered. I can download a list but as far as I can tell I can just download one list of all time but would help tremendously if it could happen monthly. Review Source Response from Demandforce July 25, 2019 Hi Matt! We are so glad that you are enjoying Demandforce's marketing communication features and especially love that you feel it is simple and effortless. We love feedback, and have made several updates since you last left this review! JW James W. Owner Marketing and Advertising Used the software for: Less than 6 months ### "A great resource!" October 31, 2019 4.0 Great! Love using it! Happy with the decision!!! Pros DemandForce is amazing. It is the perfect solution for appointment reminding and getting reviews!!! Cons It is expensive. I wish it didnt cost so much. Not much else tho. The software integrates well!!! Review Source Response from Demandforce July 29, 2022 Hey James - we are so glad that you love our patient communication and online reputation solutions! We thank you for being a Demandforce customer. CH Cortney H. Digital Marketing Manager Used the software for: Less than 6 months ### "Built with marketing in mind, but doesn't deliver " November 14, 2017 3.0 Pros It's a relatively inexpensive, no-contract option available in the Veterinary market. The idea of one-click campaigns is easy to implement. Cons The emails don't allow you to test links, only design. All the reviews are funneled through the DemandForce platform, when they would be more useful on Google, Facebook, Yelp, etc. Review Source Response from Demandforce July 25, 2019 Hi Courtney, thanks so much for leaving us a review! We value your feedback and have made improvements since you left this review! Check them out at go.demdandforce.com EM Elizabeth M. Owner Apparel & Fashion Used the software for: 1-2 years ### "A frustration you don’t want to take on. " November 16, 2025 3.0 The reason I canceled my service is that my experiences have been consistently frustrating and time consuming. I just don’t have the time or energy to keep slogging away at ridiculous issues and be charged $300 a month Canadian. Warning: Trying to cancel is also time consuming. They just ignore you unless you contact the correct person at the company who will try to talk you out of it. I called and canceled on the phone and was told I had to give them a months notice. Not true -15 days. Also beware of you are on a contract with them - don’t do it! Pros The reputation management appealed to me as a Public Relations professional. The reviews built a lot of credibility for my services. The demand force staff were always friendly and polite and willing to help. Cons Too many errors and inconvenience I had to pay for. Example one: I received an error message every time I tried to work on my files from my home office. When I called IT they couldn’t help me. Even after a password change I couldn’t access my accounts from my home office. This led to unproductive calls to the company. The problem was never addressed. It was the same issue each time I logged in from the comfort of my home office. Example two: I was unable to change my password to get into my account. The IT people gave me a temporary passcode until they could fix the issue. I wasn’t even able to get into my account using that password several weeks later which exposed my data to a security leak. They called and said the issue was resolved. When I tried to get into my account wth the IT passcode I couldn’t. The company never offered me a reimbursement either. I will not recommend them to anyone I know and I am part of a large network and soon to inform that network of how dissatisfied I am. luck with entering a new passcode. The IT password was kept as is until they could figure out what was wrong. I was unable to access my account after IT left me a message saying it was fixed because that password didn’t work. I gave up. Switched from [OCTELAS](https://www.capterra.com/p/167953/OCTELAS/) Because it is Canadian and it was highly recommended. Review Source VR Verified Reviewer Practice Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Their promises mean nothing to them if you need to split from them and go a different direction." March 10, 2025 1.0 The Sales team and the setup team were pretty good and supportive, but in hindsight, they likely overpromised on their terms. While discussing terms for our business to join them, we received promises about the evaluation period we would be given to make sure the software met our needs, we received promises that phone hardware would be provided to us and the ownership of such would be ours, and most of all, we received promises that the software would work with our existing EHR and internet network. We immediately ran into hiccups with how the software with integrate with our EHR and we only stayed on to work through those hiccups on the promise that our evaluation period would be extended so that we could adequately try DemandForce once we got up and going. We only ran the software, once up, for 2 days before we found hiccups with the internet network. It took a following week of troubleshooting with multiple levels of tech support to discover those issues were irreconcilable and that DemandForce literally could not work for us whether or not we had liked the service (it makes no sense to pay for a service that could not connect phone calls to us in one of our locations). Once we notified them of our need to discontinue the service (within 2 weeks of going live) we were told that we had gone over the 2 month evaluation period and we would have to see what could be done to get out of the 24 month long contract. I called them out on this as I had their evaluation period extension in writing. They agreed to let us out of the contract, but told us that we would, in turn, have to pay them for the phone hardware they gave us. They promised that the phones were ours at no cost, and I was even told by the sales rep that 'we could turn around the next day and sell them if we wanted to'. Without this promise, we would not have signed on to evaluate the software. I have offered to return the phones since we don't need them since we aren't using their service, and they keep telling us that they don't take phones back and that we now have to pay for them. Ever since our notice that we need to discontinue with DemandForce, our service has been piss-poor. They never get back to me, and only send their billing team after us to collect on some ambiguous bill that does not state whether they are trying to charge us for 2 months of the service or for the phones or some combination. I've told my rep and each billing team member who calls me that we refuse to pay for what is being billed to us erroneously and/or maliciously. We keep telling them that we want to resolve this issue, but the upper-management keeps ignoring us, or otherwise, keeps sending us middle-men who can't resolve this issue in any other way than collecting money from us. I've tried resolving this issue professionally for months now, and now they are giving us notice that we will be sent to collections if we do not pay their bill. I have had a favorable opinion of DemandForce and their team until this point. And even now, I am hesitant to publicly leave bad reviews for them because they were great at trying to make their service work for our practice's unique challenges, but I cannot see many other options to get this resolved. I understood that we are too complicated for everything to work well through DemandForce, so this is not a review of their software, but rather a review of their customer support and conflict resolution. We have been clear to them from the start that we could not afford large costs associated with simple trials of the software. They have been clear in their promises that there would not be any, but apparently, that is only true if you continue with their service. They seemingly now feel that they can jump down our throats with whatever costs they can implement on us now that we've told them that we literally cannot use their services (again, even if we had absolutely wanted to). My advise: Get every single one of their promises in writing before signing onto their service. If it works for you, great! If not, don't rely on them to uphold their promises, but try, like us, to hold them to their word! Pros I was looking forward to the systems they have for recalls. That could have been a major game-changer for our practice. Cons Integration into our EHR and the service we received following our decision to discontinue trialing their software during the evaluation period we were given. Alternatives considered [AlohaABA](https://www.capterra.com/p/192774/AlohaABA/)[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Demandforce It seemed to be the best deal on the features that were the most important to our practice. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) To save costs on similar feature packages. Review Source Similar Products Featured