--- title: "Demandforce Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Demandforce the right Customer Communications Management solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/221823/Demandforce/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Demandforce 3.7 (68) [View alternatives](https://www.capterra.com/p/221823/Demandforce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Demandforce Ease of use 3.8 Customer Service 3.6 ## Pros and Cons in Reviews H. Caden C Practice ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I have had a favorable opinion of DemandForce and their team until this point. And even now, I am hesitant to publicly leave bad reviews for them because they were great at trying to make their service work for our practice's unique challenges, but I cannot see many other options to get this resolved.“ March 10, 2025 H. Caden C Practice ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “It took a following week of troubleshooting with multiple levels of tech support to discover those issues were irreconcilable and that DemandForce literally could not work for us whether or not we had liked the service (it makes no sense to pay for a service that could not connect phone calls to us in one of our locations). Once we notified them of our need to discontinue the service (within 2 weeks of going live) we were told that we had gone over the 2 month evaluation period and we would have to see what could be done to get out of the 24 month long contract.“ March 10, 2025 EM Elizabeth M OwnerApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “The reputation management appealed to me as a Public Relations professional.“ November 16, 2025 H. Caden C Practice ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “They never get back to me, and only send their billing team after us to collect on some ambiguous bill that does not state whether they are trying to charge us for 2 months of the service or for the phones or some combination.“ March 10, 2025 EM Elizabeth M OwnerApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “The demand force staff were always friendly and polite and willing to help.“ November 16, 2025 EM Elizabeth M OwnerApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “Example one: I received an error message every time I tried to work on my files from my home office. When I called IT they couldn’t help me.“ November 16, 2025 DP Donna P OwnerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “This is an all encompassing platform of which client communication is at the center.“ February 8, 2024 EM Elizabeth M OwnerApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “Even after a password change I couldn’t access my accounts from my home office.“ November 16, 2025 ## Showing most helpful reviews Showing 1-25 of 68 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Owner Used the software for: 1-3 years ### "A frustration you don’t want to take on. " November 20, 2025 3.0 The reason I canceled my service is that my experiences have been consistently frustrating and time consuming. I just don’t have the time or energy to keep slogging away at ridiculous issues and be charged $300 a month Canadian. Warning: Trying to cancel is also time consuming. They just ignore you unless you contact the correct person at the company who will try to talk you out of it. I called and canceled on the phone and was told I had to give them a months notice. Not true -15 days. Also beware of you are on a contract with them - don’t do it! Pros The reputation management appealed to me as a Public Relations professional. The reviews built a lot of credibility for my services. The demand force staff were always friendly and polite and willing to help. Cons Too many errors and inconvenience I had to pay for. Example one: I received an error message every time I tried to work on my files from my home office. When I called IT they couldn’t help me. Even after a password change I couldn’t access my accounts from my home office. This led to unproductive calls to the company. The problem was never addressed. It was the same issue each time I logged in from the comfort of my home office. Example two: I was unable to change my password to get into my account. The IT people gave me a temporary passcode until they could fix the issue. I wasn’t even able to get into my account using that password several weeks later which exposed my data to a security leak. They called and said the issue was resolved. When I tried to get into my account wth the IT passcode I couldn’t. The company never offered me a reimbursement either. I will not recommend them to anyone I know and I am part of a large network and soon to inform that network of how dissatisfied I am. luck with entering a new passcode. The IT password was kept as is until they could figure out what was wrong. I was unable to access my account after IT left me a message saying it was fixed because that password didn’t work. I gave up. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Neat system but doesn't live up to it's hype" December 8, 2017 3.0 Pros It was an easy system to use and it had a lot of great reports to gather information on your customers. Cons It was expensive and didn't see the results we wanted to justify the amount spent in a 6 month span of time. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Great Staff, Great Product" February 9, 2024 5.0 I'm very happy to have the ability to communicate with our guests. Demandforce has made that possible. The support has been excellent. I recently reached out to our account manager Paloma, she went above and beyond to help me create a stellar campaign. That exceeded my expectation and made my overall experience elevated. Pros This is an all encompassing platform of which client communication is at the center. This has given our business the ability to sent email campaigns, appointment reminders, and various other notices. Everything you need for reputation management. The customer service is excellent, everyone is so helpful and friendly. We have relied on Demandforce to help us market our business for nearly 15 years. It's been a very rewarding relationship. have a more professional Cons I wish the campaigns could look more sophisticated. I guess a more robust system to give a more professional look. More options too. Sometimes the ease of use could be better. Also, like with anything, there appear to be glitches from time to time. Client will call and say they didn't get a reminder or they get the wrong time for their appointment. Review Source Brook W. Practice Manager Used the software for: 3-5 years ### "CCAH DemandForce " April 9, 2025 1.0 Horrible. There is nothing about this company or platform that I would recommend to anyone. Pros Nothing at all, There is not one single feature that is useful Cons The customer support, the platform, how much extra data entry is required using this product. Review Source Verified Reviewer Office Manager Used the software for: 1-3 years ### "Started out great and lost value as we were using the program" April 10, 2018 4.0 Pros Ease of the install and automation of the correspondence with patients. The customer service was always wonderful when we did have to call in as well. Cons They started to branch out into other fields too quickly and most of the information we were receiving was no longer related to the dental field. Review Source Zoe L. Veterinary Assistant and Office Manager Used the software for: 3-5 years ### "Poor quality, very basic reminder system" October 8, 2024 2.0 This software is outdated and there are much more efficient options I would recommend for veterinary clinics. Pros Automated appointment and wellness reminders created less work for staff Cons There wasn't a way to block off appointment times so clients would frequently request appointments during lunch hours or surgery blocks. It also had tons of bugs and would constantly unsync with our practice software. Review Source VR Verified Reviewer MD Used the software for: 1-3 years ### "No Fexibility" January 29, 2019 2.0 I would say we are creating more problems rather than alleviating any. Pros They did in fact send out texts for patient reminders on a reliable basis. Cons It automatically recalls every patient who hasn't been seen in 2 years and there is no way to tailor it. You may have seen a child with a wart 2 years before and it sends a text that he/she needs to come in. This has overcrowded our schedule with patients we don't need to see. When we talked to them about this they said they would "work on it." One year later and we went with another company. Review Source Verified Reviewer Marketing Manager Used the software for: Less than 1 year ### "Not user friendly, hard to navigate, no support" June 27, 2018 1.0 Pros I'm not too crazy about any part of this software. It has declined over the time span that we've worked with it--and the customer service has gotten worse. Word is that they were bought by a company that specializes in retail and not healthcare, so that wasn't good for us. Cons DemandForce is hard to navigate, is not user friendly, and is not customizable. In order to be a customer/patient management and communication system, it has to be customizable and flexible and it is not. There are many other options out there that provide the customization and flexibility businesses need and want. Review Source VR Verified Reviewer Shift supervisor vet tech Used the software for: 1-3 years ### "Avoid demand force! " January 15, 2020 3.0 Customer service was horrible. When I spoke with them regarding services that had not been happening, they passed it off. A large amount of revenue was lost for several months. Pros I liked the ease of use and the confirmations for appointments. It also is a great reputation builder. Cons Can’t take reviews with you if you discontinue services. Also, they did not text clients as thought. We had several very upset about not receiving text regarding past due vaccinations, etc. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Poor service " September 28, 2018 1.0 Pros Service to sign up was great then all down hill from there Cons There response to a problem is not there. They blow you off and do not step up and solve issues with there system Review Source KC C. Owner Used the software for: Less than 1 year ### "They Only Care About Your Money" May 2, 2018 1.0 Absolutely nothing except being over charged Pros I cannot say that there is much that I like about this at all, except when you sign up they are excited to have you, and some of they staff really do care but in my opinion that is about it Cons This is not a company that I recommend, our business had serious staffing issues and although we did not need there product at the timer felt pressured into trying it. When we were unable to use it we were told ok we can work with you but this is a lie, they did not work with us only cared about getting paid. Even when we cancelled it was hard and they tried to charge is more money. Stay away Review Source R Reviewer President Used the software for: 3-5 years ### "No happy! Recently I have not been able to login on my personal laptop unless I am at the business." July 27, 2018 3.0 Pros If you can log on to the system, it is user friendly. However, currently the changes that have been made make it impossible to do anything outside of your business. Cons So, spent 30 mins with customer support to resolve issue, go home try to log on the following day and cannot access either one of my businesses. I am a busy person so it is very frustrating when I have to call in and do all these steps customer service had me doing and then to find out it was a waste of my time. Now I have to find time to call again. I have been using this same computer to log in for years, now it won't work. If I cannot log in away from my business, then I will not need your services anymore. I do all my work away from my business via at home or other locations. Review Source R Reviewer Practice Manager Used the software for: 3-5 years ### "Demandforce" November 23, 2020 4.0 Great customer service. You're always able to speak with someone quickly. Pros Ease of use. I love that I can send out emails with ease and select my parameters. We can communicate with clients easlily. Cons would like it a bit more tailored to the doctors schedules. Clients request an appointment and we have to call them back because that doctor is not working or available at the time selected. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Demand Force" March 22, 2019 5.0 We have used Demand Force for a few years now and we are extremely happy with them. They keep up so well with our customers and keep on top of reviews, emails, etc. I love that they offer the links for appointments also. A great company to work with! Pros Demand Force is a great company that has helped us receive many leads and keep our current customers active and happy! Cons keeping connected is important but they are great at letting you know if there are any problems with this Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Very Reliable and Efficient" July 2, 2019 4.0 Pros Love how it integrated with our dental software, it makes confirming appointments and contacting patients a breeze! Also very easy to change patient preferences. Cons Not quite as customizable as I would prefer, sometimes it would be nice to send something other than the 'stock' message Review Source R Reviewer dentist Used the software for: 1-3 years ### "demandforce" January 6, 2021 5.0 We were able to increase our marketing communications with our patients in a personal and effective manner. Pros With demandforce the office has increased patient communication in a cost effective way to increase practice revenue Cons It took some time to set up to improve communication with existing patients as well as lost patients. Review Source R Reviewer Doctor/owner Used the software for: Less than 1 year ### "Poor service and follow up" May 1, 2019 1.0 1 review 0 helpful votes “For a contact company, difficult to contact for service!” 4/25/19 I had a training session scheduled. At the last minute the trainer called my office to cancel. My dental office was closed for the training. A message that the training had been cancelled was received there AFTER I closed my office and drove in to the office. The trainer said he hoped he hadn't wasted my time. They are paid to communicate. Why wasn't my email utilized? They are contracted to communicate to patients by email. Do they even do that? Well he did waste my time! They have not yet rescheduled the training. Passive aggressive? Poor form for a "professional " company. Professional they definitely are not. “ I'm glad I can get my complaint through Henry Schein company Don't let them waste your time Pros Automation. Not confirmed by all patients Cons Service and platform inconsistency. Cannot get customer servicing Review Source R Reviewer Manager Used the software for: 3-5 years ### "Great product" March 25, 2019 4.0 Pros Pros: You can market to your client base easily. Reviews. Cons Cons: I'm not so sure Demandforce is keeping up with competitors products. Review Source R Reviewer Scheduling Coordinator Used the software for: Less than 1 year ### "DO NOT WASTE YOUR TIME OR MONEY WITH DEMANDFORCE" May 3, 2019 1.0 Pros I do like the hot list feature they have. Cons 1\. They will contact people that are not patients and tell them they are past due. (Customer service says there is nothing they can do about this) 2. They will send appointment reminders say you animal hospital appointment (we are NOT an animal hospital) 3. Can not customize save the date appointments. 4. We have had a huge increase in no shows since we signed up with this service. 5. They will send some people a ridiculous amount of reminders and some people none Review Source R Reviewer Guest Associate Used the software for: Less than 1 year ### "Great for client interaction " January 2, 2019 5.0 Pros I love that we can reply to client texts or messages and review feedback easily. Cons The dashboard is a little bit cluttered but otherwise fairly easy to use. Review Source R Reviewer Practice Manager Used the software for: Less than 1 year ### "Used software for about a year" April 6, 2018 4.0 Pros It will automatically mark appointments confirmed in our software. Solicits reviews to facebook and google. Cons I would like the appointment requests to be for a more specific timeframe, and be able to give clients alternate choices. Review Source R Reviewer Chef Used the software for: Less than 1 year ### "Great way to keep in contact with customers." July 9, 2018 4.0 Easy to communicate effortlessly with clients. Pros I like how this program keeps in contact with clients. You can customize how it contacts customers and sit back and it will do the work for you. Makes it simple and effortless. Cons I wish I could get a report sent to me monthly of the emails that are returned as undelivered. I can download a list but as far as I can tell I can just download one list of all time but would help tremendously if it could happen monthly. Review Source James W. Owner Used the software for: Less than 1 year ### "A great resource!" November 1, 2019 4.0 Great! Love using it! Happy with the decision!!! Pros DemandForce is amazing. It is the perfect solution for appointment reminding and getting reviews!!! Cons It is expensive. I wish it didnt cost so much. Not much else tho. The software integrates well!!! Review Source R Reviewer Digital Marketing Manager Used the software for: Less than 1 year ### "Built with marketing in mind, but doesn't deliver " November 15, 2017 3.0 Pros It's a relatively inexpensive, no-contract option available in the Veterinary market. The idea of one-click campaigns is easy to implement. Cons The emails don't allow you to test links, only design. All the reviews are funneled through the DemandForce platform, when they would be more useful on Google, Facebook, Yelp, etc. Review Source Brooke M. Operations Manager Used the software for: 3-5 years ### "We didn't use it to its ability, but great for capturing reviews." May 7, 2025 4.0 We have it for many years and enjoyed using it until we found another product that served its function and more. Pros We loved that it automatically sends an email for the customer to fill out a survey following the creation of an invoice. This helped us to gain feedback on our services. Cons For the price, the reviews request is all we used it for. So we were essentially paying $200 for an automated Request for Review email. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.