# Page 2 | Demandforce Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Demandforce the right Customer Communications Management solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/221823/Demandforce/reviews --- Demandforce 3.7 (68) [View alternatives](https://www.capterra.com/p/221823/Demandforce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Demandforce ## Showing most helpful reviews Showing 26-50 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BM Brooke M. Operations Manager Retail Used the software for: 2+ years ### "We didn't use it to its ability, but great for capturing reviews." May 6, 2025 4.0 We have it for many years and enjoyed using it until we found another product that served its function and more. Pros We loved that it automatically sends an email for the customer to fill out a survey following the creation of an invoice. This helped us to gain feedback on our services. Cons For the price, the reviews request is all we used it for. So we were essentially paying $200 for an automated Request for Review email. Review Source BW Brook W. Practice Manager Veterinary Used the software for: 2+ years ### "CCAH DemandForce " April 8, 2025 1.0 Horrible. There is nothing about this company or platform that I would recommend to anyone. Pros Nothing at all, There is not one single feature that is useful Cons The customer support, the platform, how much extra data entry is required using this product. Review Source RM Ron M. Medical Biller Health, Wellness and Fitness Used the software for: 2+ years ### "Love DemandForce!" July 24, 2024 5.0 Pros Very easy to use, user friendly. Loved that we did not have to confirm pts during our busy day. Cons The price for what we received did not seem like it was worth it. Review Source DP Donna P. Owner Retail Used the software for: 2+ years ### "Great Staff, Great Product" February 8, 2024 5.0 I'm very happy to have the ability to communicate with our guests. Demandforce has made that possible. The support has been excellent. I recently reached out to our account manager Paloma, she went above and beyond to help me create a stellar campaign. That exceeded my expectation and made my overall experience elevated. Pros This is an all encompassing platform of which client communication is at the center. This has given our business the ability to sent email campaigns, appointment reminders, and various other notices. Everything you need for reputation management. The customer service is excellent, everyone is so helpful and friendly. We have relied on Demandforce to help us market our business for nearly 15 years. It's been a very rewarding relationship. have a more professional Cons I wish the campaigns could look more sophisticated. I guess a more robust system to give a more professional look. More options too. Sometimes the ease of use could be better. Also, like with anything, there appear to be glitches from time to time. Client will call and say they didn't get a reminder or they get the wrong time for their appointment. Review Source KF Kimberly F. Office Manager Hospital & Health Care Used the software for: 2+ years ### "A great tool to keep in contact with your patients." January 10, 2022 5.0 Fantastic an awesome tool for any office. Pros Especially during Covid we are able to have communications with our patients, on a daily basis. They can send us a message if they are not feeling well and we can response ASAP. Cons I can not think of anything I do not like at the moment. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) I wanted real time texting with the patients. Review Source Response from Demandforce July 26, 2022 Hi Kimberly! We are very happy to hear that we meet your expectations! We will continue to upkeep our products to satisfy your needs. Thank you for taking time out of your schedule to leave us a review! NK Nina K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Absolutely fabulous " July 14, 2023 5.0 . Pros I love the confirmation of appointments most, patients rely on it every time. Cons Sometimes the accuracy of the website and management of changes can require to much time. I would like more card stock options Review Source RL Rhonda L. Office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Good service" February 13, 2023 4.0 It has been positive. There are a few things I would change though. Pros It is nice to directly send texts and to have appointment reminders. Cons I do not like the part where patients can try and schedule on their own. Reason for choosing Demandforce It just seemed to have a better platform. Review Source LC Laura C. Brand Strategist Medical Practice Used the software for: 2+ years ### "DemandForce - A Great Tool for Appointment Reminders " October 8, 2020 4.0 Overall, DemandForce worked well for a medical practice seeking to provide an easy way to confirm appointments and send out appointment reminders for patients. Pros DemandForce was a great tool to keep our patients informed about their appointments. The platform was easy to use and offered customization options to fit the needs of our large practice. The customer service team was also always quick to respond and troubleshoot problems as they were presented. Cons The reporting options were pretty basic and we that's an area that we spend a lot of our time in to learn about what works and what doesn't work for our patients. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Demandforce I was already familiar with DemandForce and knew the capabilities that the software offered. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Solutionreach was always glitching when it came to updating patient information and cancelled or new appointments. Review Source Response from Demandforce July 27, 2022 Hi Laura - We are happy to hear that our appointment tools and that the ease of use of our product are working well for you. Since you last wrote this review we have made some changes and improvements to our performance dashboard that we would love for you see at demandforce.com! Jeffrey S. Head Of Sales Health, Wellness and Fitness Used the software for: 2+ years ### "My friend and business owner could not be happier!" March 27, 2019 5.0 Pros Very simple and straightforward process to acquire and set up. Demandforce communicated seamlessly with clients who had not been back to the business in a certain time frame and facilitated re-bookings with a large percent of those with that one recall message. Text messaging is powerful and preferred by clients. Facilitates the review process Cons Frequency of automated communications may be too much for some customers of businesses. Let them know that there are options for frequency and type of communication. Review Source Response from Demandforce July 24, 2019 Hi Jeffrey, thanks for the feedback! We love it when our customers are happy, and it's great that the text messaging feature is working well for your business! SH Sharon H. Guest Services Manager Consumer Services Used the software for: 2+ years ### "Confirm Appointments with Ease" July 24, 2019 5.0 Overall, a very positive experience with Demandforce. My co-workers and I have found the live text feature very useful, it was a smart addition! Our clients frequently comment how helpful all the text and email reminders are, though we do have a few that wish we could adjust the frequency. At least we can opt them out if needed. Pros I really like the ability to text clients in real time using the text feature. If we are unable to reach a client via phone directly, this method of communication comes in very handy and gives us another means of contact that usually works better anyway since people text so frequently these days. Cons We did previously have an issue with auto-text confirmations texting the wrong time of a 2 or more part appointment. Our clients kept calling confused, and/or showing up late. It took over a month for this issue to get fixed, but to my knowledge it was fixed and hopefully will not be an issue in the future. Review Source Response from Demandforce July 25, 2019 Hi Sharon! We always appreciate feedback as it allows us to improve in the future, so thank you for the review! We are so glad you love the text communications feature. KK Katelyn K. Owner/Dentist Hospital & Health Care Used the software for: 2+ years ### "Demandforce good for patient communication basics- lacks other advanced features" November 24, 2021 5.0 Overall, a good program for basic communication with patient. For more advanced features and user-friendly experience, would recommend another program that offers more for a similar price. Pros Easy to text patients to confirm, reschedule, or cancel appointments. Cons Lacks advanced features that other similar software platforms are including for the same price, such as paperless forms, review systems. Also had a limited amount of characters that could be sent in a text, so that was sometimes hard. Interface not very user-friendly. Review Source Response from Demandforce July 29, 2022 Hi Katelyn - thanks so much for your positive feedback on our appointment scheduling solutions. We will definitely incorporate your feedback on our functionality to further improve our product to meet your needs. Thank you for being a Demandforce customer! JH Jill H. Retired Practice Manager Veterinary Used the software for: 2+ years ### "Great communication software for clients" December 8, 2022 5.0 We saved time with Demandforce. Pros This software is easy to use and implement to the staff because it is user friendly. Love the reminder system for the client appointments and ablity to text them. Cons Rarely there was a client that stated they did not get the reminder. Review Source Response from Demandforce December 14, 2022 Hi Jill -- we are very happy to hear that we meet your expectations! Thank you for taking time out of your schedule to leave us a review :) CC Candice C. Client Care Director Veterinary Used the software for: 6-12 months ### "Just not for us" April 9, 2021 3.0 I only used a man force for a short time and I would say that it was underutilized and just not right for the needs of our practice. Pros I think demand force has a potential to be really amazing, they had quite a bit of features and I think since we moved away from them they've actually added on more features. Perhaps they have stepped their game up and are able to offer more variety to their clients. Cons The platform was not easy on the eyes or easy to navigate in my opinion. Not to mention we did not have clear communication with our account manager so understanding how to navigate was pretty difficult when you're learning on your own. There were many features we never got to utilize. Review Source Response from Demandforce July 29, 2022 Hi Candice - we thank you for the feedback on the quality of our services. We apologize for your past experience, but since you last wrote this review we have made several improvements and new additions to what we offer. Check us out at demandforce.com! AD Ayla D. Owner, Hair Designer, Makeup Artist Cosmetics Used the software for: 2+ years ### "Helpful" January 18, 2020 4.0 Generally I am happy with my DemandForce experience although for the cost I feel there could be some serious improvements to the customization of email and text message templates. Pros The automatic email and text messages that are sent to my clients. Such as the campaigns that help remind clients when they are due to come in again. Birthday emails, etc. Cons Editing and designing emails and text messages could be easier and more customizable. I’ve had difficulty recently adding photos to my emails, which is a huge negative. I had to contact customer service and the representative had to add the images for me. Not ok! Very frustrating. This should be an easy function. Reason for choosing Demandforce SalonIris is only compatible with DemandForce so I did not have other options, although I feel the compatibility could be greatly improved. Review Source Response from Demandforce July 29, 2022 Hi Ayla- thank you for your positive feedback on our email campaigns and text communication solutions. Since you last left this review we have made improvements in the customization options we offer, see what's new at demandforce.com! josh W. Service Manager Automotive Used the software for: 2+ years ### "Great entry level program for generating customer interface" April 3, 2018 4.0 Good program for shops not currently using one, but suffers compared to others in their category. Pros Sends appointment reminders, scheduled service specials, and requests customer feedback and reviews. Cons Demandforce was great while we used it but found other programs had more "cutting edge" features like customized program boosts and cellular customer feedback. Review Source Response from Demandforce July 25, 2019 Hi Josh! Thanks for giving us some feedback, we really appreciate it. We are glad you likes the appointment reminders and reviews features. Since you last left this review, we have made many product enhancements. Feel free to check them out at go.demandforce.com! LH Linda H. Owner Retail Used the software for: 1-2 years ### "Demandforce Review" February 12, 2024 5.0 Pros Demandforce integrated with my POS perfectly. It's ability to schedule, remind, and have 2-way communication was awesome. Cons The cost was high. However, I would have continued using it if my POS software provider didn't cancel its integratoin. Review Source Richard S. Co Owner Medical Practice Used the software for: 2+ years ### "EASY hands free way to keep track of your business and customer" August 7, 2018 5.0 Wonderful, simple way to bring you and your business together. Pros Clean layout, easy to use, flexibility with contacting your customer using texts/emails. Ability to manage scheduling and reminders day to day with a simple click of a button. Data provided was easy to understand and very transparent. Cons ability to toggle privacy of your important data depending on the user. Review Source Response from Demandforce July 25, 2019 Hi Richard! Demandforce is there to help with your marketing communications needs and we are so glad you are enjoying the text messaging and email features! Melissa N. Marketing manager Medical Devices Used the software for: 2+ years ### "Super helpful tool for any dental practice " October 16, 2019 5.0 Pros Great way to automate daily task in a dental office such as patient appointment reminders and marketing communications. Cons I wish the marketing email templates and layouts had more professional features so that the emails looked more technologically advanced Review Source Response from Demandforce October 16, 2019 Hi Melissa, thank you for your feedback. We appreciate having you as a customer and love that Demandforce has been super helpful to your dental practice. The email campaigns feature is going to get a refresh soon, so stay tuned! TL Taylor L. Marketing Director Construction Used the software for: 2+ years ### "Great for Online Appointment Booking" January 24, 2020 5.0 Pros I like that our company is able to offer customers the feature of booking online. It's useful for marketing campaigns in terms of tracking open rate and revenue produced from emails. Cons I wish creating marketing emails was more advanced, I feel they look more plain than other companies reaching out to me with the same concept of DF. It would also be nice if customers were able to input their address when booking appointments so that my company wouldn't have to reach out to customers to complete the booking process (we're an hvac business so appointments take place at the customer's home). Review Source Response from Demandforce July 29, 2022 Hi Taylor - thank you for your feedback on our online booking solution and email marketing campaigns. We have definitely made new additions and improvements to our email marketing campaign studio since you last wrote this review. Check out our improved feature on demandforce.com! PP Patti P. President Used the software for: 2+ years ### "No happy! Recently I have not been able to login on my personal laptop unless I am at the business." July 26, 2018 3.0 Pros If you can log on to the system, it is user friendly. However, currently the changes that have been made make it impossible to do anything outside of your business. Cons So, spent 30 mins with customer support to resolve issue, go home try to log on the following day and cannot access either one of my businesses. I am a busy person so it is very frustrating when I have to call in and do all these steps customer service had me doing and then to find out it was a waste of my time. Now I have to find time to call again. I have been using this same computer to log in for years, now it won't work. If I cannot log in away from my business, then I will not need your services anymore. I do all my work away from my business via at home or other locations. Review Source Response from Demandforce July 25, 2019 Hi Patti! Thanks so much for your feedback. We love that our software is user friendly! We are always making improvements and have made some changes since you last wrote this review. Check us out at go.demandforce.com! JO Jenni O. Pt Care Coordinator Medical Practice Used the software for: 1-2 years ### "Review " July 13, 2023 5.0 Great to improve communication to patient Pros Appointment confirmation feature is very helpful. Deduced our outgoing and incoming calls. Cons Collecting patient info when they are requesting an appointment online Review Source EW Eileen W. Practice Manager Veterinary Used the software for: 2+ years ### "Demandforce" November 20, 2020 4.0 Great customer service. You're always able to speak with someone quickly. Pros Ease of use. I love that I can send out emails with ease and select my parameters. We can communicate with clients easlily. Cons would like it a bit more tailored to the doctors schedules. Clients request an appointment and we have to call them back because that doctor is not working or available at the time selected. Review Source Response from Demandforce July 27, 2022 Hi Eileen - we are glad to hear that the ease of use has been excellent and has provided the solutions you need. We have definitely made improvements on our customizations and online booking tools since you last wrote this review, come see what's new at demandforce.com! KJ Kurt J. Database & Process Director Consumer Goods Used the software for: 2+ years ### "Back-end follow ups!" July 18, 2019 4.0 Generally it works and it does its job well. However, its difficult to manage this platforms unsubscribe options to then meld with other marketing platforms unsubscribe lists. Makes it very difficult to use best practices. Pros The email/text/automated messages are very easy to implement and create. Cons The connector that links your QB file to Demandforce is a little cantankerous and 'breaks' for no apparent reason at random points which usually requires a support call which can then take a few hours to get it working again. Review Source Response from Demandforce July 24, 2019 Hey Kurt, thanks so much for your review! We are constantly growing as a company and so your suggestions are very helpful for us. CR Catherine R. Manager Consumer Services Used the software for: 2+ years ### "Demand Force" March 19, 2019 5.0 We have used Demand Force for a few years now and we are extremely happy with them. They keep up so well with our customers and keep on top of reviews, emails, etc. I love that they offer the links for appointments also. A great company to work with! Pros Demand Force is a great company that has helped us receive many leads and keep our current customers active and happy! Cons keeping connected is important but they are great at letting you know if there are any problems with this Review Source Response from Demandforce July 24, 2019 Hey Catherine, thanks so much for leaving this review! We are so glad that we can help you with your marketing communications needs! CH Carrie H. Marketing Manager Medical Practice Used the software for: 2+ years ### "Don't do it!" September 18, 2020 2.0 Poor experience, look elsewhere! Pros The only function that Demandsource did well for our practice was provide the ability to post patient reviews to an internal page on our website. Cons Demandforce did not have the capabilities to support a complex, multi-specialty practice such as ours. In addition, the billing was a mess! They over-charged us and it took months to get ironed out. Review Source Response from Demandforce July 29, 2022 Hi Carrie - thanks so much for your feedback. We are always making improvements and have made some changes since you last wrote this review. Check us out at demandforce.com! Similar Products Featured