# Page 3 | Demandforce Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Demandforce the right Customer Communications Management solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/221823/Demandforce/reviews --- Demandforce 3.7 (68) [View alternatives](https://www.capterra.com/p/221823/Demandforce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Demandforce ## Showing most helpful reviews Showing 51-68 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use lP lea P. spa coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "demandforce" May 23, 2019 5.0 Pros This software is amazing. I love that it does everything all in one. I really think the texting capabilities are invaluable and have been a great way to get more responses from clients. Also, the review section is helpful. Cons Nothing. I can only say that not being able to access information without internet i.e., if the power goes out. Review Source Response from Demandforce July 24, 2019 Hi Lea, thank you so much for the feedback! We love that you love our texting and reviews capabilities, love having you as a customer. BM Becky M. office manager Veterinary Used the software for: 1-2 years ### "Demandforce" December 9, 2020 2.0 Pros Demandforce was a nice step up from Rapport through AVImark. Cons We didn't use Demandforce to it's full potential, as it wasn't easy to navigate. We had issues with the appointment scheduling side. Reviews side was fantastic! Review Source Response from Demandforce July 27, 2022 Hi Becky, thanks so much for your feedback on the quality of our product navigation. We are always making improvements and have made some changes since you last wrote this review. Check us out at demandforce.com! AS Anthony S. Dentist / owner Medical Practice Used the software for: 2+ years ### "Dentist" April 30, 2018 5.0 Love the Customer Success Manger support. Pros This software is simple to use. It has the latest and up to date technology. It can be personalized by me. If I need help, I can contact my account success Manger and she teaches me how to resolve my issue. Cons My only issue is that their headquarters is in California. I am from the east coast. If I have a concern, I have to wait till 8am their time and 11am my time. Review Source Response from Demandforce July 29, 2022 Hi Anthony - we are glad to hear that our solutions have been easy to use and customizable for all your practice's needs. Thank you for leaving a review for Demandforce! DE Damon E. President Renewables & Environment Used the software for: 2+ years ### "Great CRM software !" December 12, 2017 5.0 Able to automate customer emails and get customer reviews. Pros Easy to access via mobile device. I can find all of my customers and their service history easily. This is a great way to mange automated email contacts with customers, ask for customer reviews, and retain customers. Cons It would be nice to have a dedicated area to create and save quotes. There is "notes" area to add info , but a sales quote format would be very helpful. Review Source Response from Demandforce July 25, 2019 Hi Damon, thanks for your review! We are so glad that Demandforce helps you to retain customers with our marketing communications tools. CH Chris H. Practice Manager Used the software for: 2+ years ### "Fairly easy to use, lot's of features for campaigns to survey or inform your clients." January 23, 2018 5.0 Real time surveys from clients, appointment confirmations, and post card reminders. Pros I really enjoy the surveys they automatically send out to our clients. It lets me know real time what clients think of the practice. Cons Seems to be overpriced for how much competition there is with companies like this. I also don't like how many reviews we have from clients on their website, that don't make it to Google. Review Source Response from Demandforce July 25, 2019 Hi Chris, thanks for leaving a review! Knowing what clients think of your business is very important to make improvements and we are glad the survey tool helps you do that! NT Nick T. Hospital Manager Veterinary Used the software for: 1-2 years ### "Demandforce" November 6, 2020 4.0 We are pleased with the program. It is primarily used to track incoming appointment requests and it does a great job with that. Pros The program makes our online booking simple and keeps it all in one place. The best part of the program is the automated confirmation emails/texts that it sends out Demandforce is synced to our calendar program and is able to confirm appointments for us. Cons There is no way, or I have yet to figure out how to do it, to send a mass message out to our clients. I do have limited access to the program, but I would love to see this capability. Being able to message clients to inform them of closings or upcoming events would be amazing. Review Source Response from Demandforce July 27, 2022 Hi Nick - thank you for your positive feedback on our online booking tool and our other automation solutions. We appreciate you leaving a review and will continue to provide the best quality and service. EP Erin P. Owner Used the software for: 1-2 years ### "Great software for growing a business!" July 19, 2018 3.0 Less work for the receptionists!! Pros I loved the reminders. My clients really liked being able to get text or email reminders instead of a phone call. Cons In my opinion this software is a little on the expensive side. It was able to do a lot to help maintain and grow my business, but I can't say that it was worth the price. Review Source Response from Demandforce July 25, 2019 Hi Erin, We are so glad that you are enjoying Demandforce's marketing communications features and more specifically our reminders feature. Thanks so much! EAB Emily Ann B. Manager Medical Practice Used the software for: 1-2 years ### "Convenient and Direct" December 9, 2020 5.0 Demandforce has been a convenient and easy way for the office and patients to interact and schedule efficiently. Pros I like that you are able to make appointments easily and reminders are automatic along with lots of customization options. Cons There is a lack of personal touch with using the platform but the convenience outweighs that drawback . Review Source Response from Demandforce July 29, 2022 Hi Emily Ann - thank you for your positive feedback on our appointment reminders and other product solutions. Since you last wrote this review we have continued to provide the best quality of product and service, but have made some improvements as well. Come see what's new at demandforce.com! CP Charn P. Marketing Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing Support and features" August 2, 2019 5.0 Professional, prompt and well priced for the features offered. Pros Great responsive support and it solves our marketing issues. We love that it connects with our ChiroTouch system and a partner with WebMD. Cons Works great! No complaints. We haven’t crossed any issues. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Demandforce Connection to Chirotouch Review Source Response from Demandforce August 7, 2019 Hi Charn, thanks so much for your review! We are so glad that you love the customer support and features that Demandforce offers and that it solved your marketing issues. LS Lisa S. Receptionist Medical Practice Used the software for: 2+ years ### "Did the job, but not worth it." March 30, 2020 3.0 It did they job, but was such a pain to use most days. Pros I liked how it would send out postcards & reminders to the patients that they were due for their exam. Cons Customer service & getting charged for services Review Source Response from Demandforce July 29, 2022 Hi Lisa - thanks so much for your feedback. We are always working on improving and have made some changes since you last wrote this review. Connect with us at demandforce.com! DS Danielle S. Service Advisor Automotive Used the software for: 2+ years ### "It was okay" July 31, 2019 3.0 Pros It was okay for what we wanted it to do for years. Cons They have came out with better software that is cheaper Review Source Response from Demandforce July 29, 2022 Hi Danielle - thank you for your feedback. Since you last left this review we have definitely made improvements and changes that make us one of the most advanced and unique solutions available, come check us out at demandforce.com! NC Natalie C. Regional Marketing Manager Used the software for: 2+ years ### "Demand Force has help us retain and attract new patients. We love our rep, Rebecca! " May 17, 2018 5.0 Pros The dashboard is simple and easy to use and edit. Also love the open communication with our rep, and the ability to segment patient communications. Cons We'd love to have patient payment portal options and appointment save the date possibilities. We are looking forward to those features. Review Source Response from Demandforce July 29, 2022 Hi Natalie - we would like to thank you for your positive feedback on our functionality, communication solutions, and your rep Rebecca. Demandforce is happy to have customers like you! AU Aaron U. Optometrist Health, Wellness and Fitness Used the software for: Less than 6 months ### "I hated this software" November 8, 2017 3.0 I didn't get any benefit from this software Pros I liked that I could communicate with patients if I needed to via text, email, or phone. I was somewhat useful only when patients actually interact with the DemandForce messages Cons I feel this software was overpriced, and the voice used in the phone messages was too robotic and clunky Review Source Response from Demandforce July 25, 2019 Hey Aaron! Thanks for leaving us some feedback. We are constantly growing and improving and since the time you left this review, we have revamped a lot of our features. Feel free to check them out at go.demandforce.com! KF Kelli F. Office Manager Used the software for: 6-12 months ### "We used this for a few months and saw absolutely no benefit. It did not increase business." June 5, 2018 1.0 Pros It was relatively easy to use without training. The account managers were prompt in teaching the software and answering questions. Cons Many of our customers found this service to be annoying. It way communication overload. People are hesitant to give their information out already and we received many angry calls due to using this. Review Source Response from Demandforce July 29, 2022 Hi Kelli - thank you for your feedback. We would like to let you know that we have a variety of resources that can be found on demandforce.com in our help center and blog that give tips and advice on the best ways to communicate with your customers using our solutions, without overbearing them. We also want you to know that since you last left this review we have made some changes and improvements that we encourage you to check out at demandforce.com. MG MELISSA G. COA Medical Practice Used the software for: 1-2 years ### "Didn't live up to expectations" September 30, 2018 2.0 Pros I liked the fact that our patients could interact with us using the software. The surveys that were sent to our patients were very useful and gave us great feedback quickly. Cons I felt over time it became a nuisance to our patients. I also felt with all the competitive companies they were overpriced. Review Source Response from Demandforce July 25, 2019 H Melissa! Thanks for your feedback, and we are glad that you liked the survey feature. We have made a few changes since you last left this review and would love for you to check it out! Visit go.demandforce.com for more information. SS Shari S. Front Desk Used the software for: 6-12 months ### "No where near as good as they promised" February 27, 2018 2.0 Pros I like the idea of this software and what they told me it was going to do and how everything was going to be so customize-able. Cons Things were constantly not working as promised and when customer service was asked about customizing certain parts for our patients we were told they were working towards that as a goal but had not been able to make it happen as of yet. We dropped them and went to Solution Reach. Review Source Response from Demandforce July 25, 2019 Hey Shari! Thanks for leaving this review! We are constantly growing and improving. Since the time you left this review, we have made many product enhancements and improvements. Feel free to check them out at go.demandforce.com! SM Steven M. digital marketing specialist Marketing and Advertising Used the software for: 6-12 months ### "I thought the software was intuitive and easy to use." April 24, 2018 4.0 Pros The software does a great job of sending appointment reminders, and soliciting reviews and feedback from customers. Cons There is really not a whole lot of bad things I can say about the software except that it was pretty expensive. Review Source Response from Demandforce July 25, 2019 Hey Steven! Thanks so much for your review, we are so glad that our software was intuitive and easy for you to use. MW Melissa W. Patient Care Coordinator Used the software for: Less than 6 months ### "It's just ok." April 30, 2018 2.0 Pros It was overall easy to use. Offered a lot of features that could possibly help drive business, if it worked. Cons The customer service at Demandforce is terrible. They were never available for help with any questions we had. Review Source Response from Demandforce July 25, 2019 Hi Melissa! Thanks so much for your feedback. We are so sorry to hear about your interactions with customer service and use feedback like this to help us. We have made many improvements and changes since the time you left this review, so feel free to check us out at go.demandforce.com Similar Products Featured