# Onclusive Social Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Onclusive Social the right Social Media Marketing solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/221928/Digimind/reviews

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Onclusive Social

4.4 (16)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Onclusive Social

Ease of use

4.4

Customer Service

4.3

## Showing most helpful reviews

Showing 1-16 of 16 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Ksenia B.  
HR manager  
  
Used the software for: 1-2 years

### "The best solution to help us determine our next best action"

March 11, 2018

5.0

Digimind is an amazing solution for monitoring our customers. It helps us gather real-time insights on what's being said about our brand from all across the web while allowing us to manage everything in their comprehensive platform. From tracking web mentions, blogs, authors, Twitter and Facebook, Digimind provides an outlet to really understand what's being said about our brands and products.

Pros

Digimind allowed us obtaining instantaneous, dynamic results allowing us to take real-time action. Thanks to the insights derived from social networks, we were able to gain deep consumer insights, detect new trends, react faster and make better decisions for our brand.

Cons

Social data from the likes of Facebook can be quite limited Sentiment function could be more accurate

Review Source

SD

Stephanie D.  
Associate Director-Earned Media  
Food & Beverages  
Used the software for: 2+ years

### "Great Listener"

September 29, 2020

4.0

Very positive. It's got a much more user-friendly interface to work with, a wide variety of reports to run and present; and ability to share information with others so they can maximize the data.

Pros

Pros: Easy interface; terrific account rep who teaches us and reminds us about features so we're maximizing our use out of this tool that offers so much; she takes time to know our business to help us again, make best use out of this; she knows the product well; dashboards are great to get a quick overview; easy to share reports with others on our team who are non-users but can use the information.

Cons

Does seem to miss some content that we see on our own platforms; lack of third-party agreements on some platforms to catch other listening (ex: IG Stories, FB Stories, FB Groups, IGTV);

Reason for choosing Onclusive Social

User friendly interface, strong customer support not only at the start, but throughout. We love \[SENSITIVE CONTENT HIDDEN\] and the true partner she's become to help us be creative in listening for new themes and how to engage other members of our team who are also finding Digimind to be an effective tool.

Review Source

VR

Verified Reviewer  
Market Research Manager  
Pharmaceuticals  
Used the software for: 6-12 months

### "Tool could be useful but customer support so non-existent that it's almost worthless"

September 7, 2021

1.0

We were trying to solve our competitive/market intel sourcing problem, but after 6+ months of usage, we have only realized frustration

Pros

I really don't know...I cannot imagine they are better at anything than their competitors

Cons

I don't have time for an essay so at a high level: False promises, extremely late deliverables, non-existent customer support/consultancy, outdated help/support articles, unintuitive UI, confusing functionalities, time-consuming, and so much more.

Review Source

AAM

Andres Alexis M.  
Project Coordinator  
Marketing and Advertising  
Used the software for: 2+ years

### "Great product! Realiable and easy to use."

September 14, 2023

5.0

Pros

Digimind is very realiable and easy to use.

Cons

I don't have any complaints against it yet. I'd definetely recommend it.

Review Source

SD

Stefan D.  
Innovation Manager  
Building Materials  
Used the software for: 2+ years

### "Easy Newsletter creation"

September 24, 2020

5.0

You can achieve a lot with little effort. I can create a biweekly Newsletter with very little time effort per day, ideal for people you have a lot of different tasks to do.

Pros

Ease of use and option of direct import of news into Digimind tool

Cons

Setting up searches is time consuming. The logic of Projects, Agents and Lists is a bit confusing.

Review Source

HN

Huong N.  
Audiology and Rehabilitation Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Digimind is a very good start for whom to have limited access and time consuming"

October 7, 2020

4.0

\- Update studies among (some) industries, brands, and institutes - Product news

Pros

\- Update and available information in the fields of interest

Cons

\- Higher level of interest cannot be met regarding topic details as a network, region-wide and/or world-wide

Review Source

FS

Fernanda S.  
Medical Affairs Manager  
Pharmaceuticals  
Used the software for: 6-12 months

### "Use of Digimind for a weekly newsletter"

September 29, 2020

4.0

It is a valuable tool for the pharmaceutical industry. Keeping track of scientific publications is nearly impossible without Digimind. I highly recommend it.

Pros

I use this software for a weekly newsletter and I have gotten a lot of positive feedback on how easy it is to give weekly updates.

Cons

There have been several occasions where I receive "news" from >12m ago (or sometimes 2 years) without any recent publications. This makes it extremely complicated since it forces the user to take extra time to look at publications dates before even reading the content.

Review Source

KL

Karim L.  
charge de veille  
Telecommunications  
Used the software for: 1-2 years

### "Perfect tool"

October 16, 2020

5.0

Pros

An easy way to add sources to watch and to validate information, a professional way to generate reports and analysis

Cons

Difficulties in generating ad hoc news and graphics if the processing period is more than one year with a complex query

Review Source

MAC

Mohamed Amine C.  
E-Reputation Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "The go-to solution for Monitoring "

December 19, 2018

5.0

Despite few payment and customer support issues, I had a pretty good experience with Digimind Social.

Pros

It's a powerful monitoring solution and offers a great sentiment analysis .

Cons

Customer support is not so great. Adding new keywords is problematic because you never know whether or not it will use-up all your monthly mentions

Review Source

SG

Sergey G.  
Sales engineer  
Automotive  
Used the software for: 2+ years

### "Digimind estimation"

October 26, 2020

4.0

Pros

Usually I overview our competitors work and news.

Cons

No additional idea for now, may be if I have more time I can use this SW more often.

Review Source

MA

Mamoun A.  
Regional Sales Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "over all it is good solution"

September 24, 2020

4.0

very good

Pros

Comparison with industry in different aspects

Cons

I am not sure that there is a feature in the product we did not need

Review Source

CK

Cédric K.  
Marketing and communication  
Banking  
Used the software for: 1-2 years

### "Digimind "

December 25, 2022

5.0

Pros

Easy to use and the interface is consistent. We have the possibility to import information from social networks

Cons

Good software but too many false promises and the customer service is not professional

Review Source

IM

Isabel M.  
Marketing digital subdirector  
Financial Services  
Used the software for: 1-2 years

### "Complementa mis reportes"

October 2, 2020

5.0

Me gusta mucho.

Pros

Para mi y mi equipo es una herramienta necesaria e importante para el monitoreo diario de nuestras redes, sin duda se ha vuelto imprescindible.

Cons

Los reportes son muy amigables, la consulta de la información es fácil, en general es sencillo obtener la info.

Review Source

BT

Brice T.  
Strategic marketing officer  
Banking  
Used the software for: 1-2 years

### "Digimind"

November 22, 2022

5.0

Pros

Easy to use and configure, it's a great software

Cons

It's easy to configure but it takes time

Review Source

SP

Seung-il P.  
AFO Korea director  
Automotive  
Used the software for: 2+ years

### "transformation and innovation news"

October 6, 2020

5.0

Pros

can find what is going on and what is new for us

Cons

nothing as this is for many peope so not easy to customize every requirements

Review Source

YD

Yohan D.  
Marketing Analyst  
Automotive  
Used the software for: 6-12 months

### "A great software to understand your customer"

September 29, 2020

5.0

Pros

The ability to create different dashboards depending on the needs

Cons

Some features can be quite hard to change

Review Source

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