# Onclusive Social Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Onclusive Social the right Social Media Marketing solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/221928/Digimind/reviews --- Onclusive Social 4.4 (16) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Onclusive Social Ease of use 4.4 Customer Service 4.3 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ksenia B. HR manager Used the software for: 1-2 years ### "The best solution to help us determine our next best action" March 11, 2018 5.0 Digimind is an amazing solution for monitoring our customers. It helps us gather real-time insights on what's being said about our brand from all across the web while allowing us to manage everything in their comprehensive platform. From tracking web mentions, blogs, authors, Twitter and Facebook, Digimind provides an outlet to really understand what's being said about our brands and products. Pros Digimind allowed us obtaining instantaneous, dynamic results allowing us to take real-time action. Thanks to the insights derived from social networks, we were able to gain deep consumer insights, detect new trends, react faster and make better decisions for our brand. Cons Social data from the likes of Facebook can be quite limited Sentiment function could be more accurate Review Source SD Stephanie D. Associate Director-Earned Media Food & Beverages Used the software for: 2+ years ### "Great Listener" September 29, 2020 4.0 Very positive. It's got a much more user-friendly interface to work with, a wide variety of reports to run and present; and ability to share information with others so they can maximize the data. Pros Pros: Easy interface; terrific account rep who teaches us and reminds us about features so we're maximizing our use out of this tool that offers so much; she takes time to know our business to help us again, make best use out of this; she knows the product well; dashboards are great to get a quick overview; easy to share reports with others on our team who are non-users but can use the information. Cons Does seem to miss some content that we see on our own platforms; lack of third-party agreements on some platforms to catch other listening (ex: IG Stories, FB Stories, FB Groups, IGTV); Reason for choosing Onclusive Social User friendly interface, strong customer support not only at the start, but throughout. We love \[SENSITIVE CONTENT HIDDEN\] and the true partner she's become to help us be creative in listening for new themes and how to engage other members of our team who are also finding Digimind to be an effective tool. Review Source VR Verified Reviewer Market Research Manager Pharmaceuticals Used the software for: 6-12 months ### "Tool could be useful but customer support so non-existent that it's almost worthless" September 7, 2021 1.0 We were trying to solve our competitive/market intel sourcing problem, but after 6+ months of usage, we have only realized frustration Pros I really don't know...I cannot imagine they are better at anything than their competitors Cons I don't have time for an essay so at a high level: False promises, extremely late deliverables, non-existent customer support/consultancy, outdated help/support articles, unintuitive UI, confusing functionalities, time-consuming, and so much more. Review Source AAM Andres Alexis M. Project Coordinator Marketing and Advertising Used the software for: 2+ years ### "Great product! Realiable and easy to use." September 14, 2023 5.0 Pros Digimind is very realiable and easy to use. Cons I don't have any complaints against it yet. I'd definetely recommend it. Review Source SD Stefan D. Innovation Manager Building Materials Used the software for: 2+ years ### "Easy Newsletter creation" September 24, 2020 5.0 You can achieve a lot with little effort. I can create a biweekly Newsletter with very little time effort per day, ideal for people you have a lot of different tasks to do. Pros Ease of use and option of direct import of news into Digimind tool Cons Setting up searches is time consuming. The logic of Projects, Agents and Lists is a bit confusing. Review Source HN Huong N. Audiology and Rehabilitation Manager Hospital & Health Care Used the software for: 2+ years ### "Digimind is a very good start for whom to have limited access and time consuming" October 7, 2020 4.0 \- Update studies among (some) industries, brands, and institutes - Product news Pros \- Update and available information in the fields of interest Cons \- Higher level of interest cannot be met regarding topic details as a network, region-wide and/or world-wide Review Source FS Fernanda S. Medical Affairs Manager Pharmaceuticals Used the software for: 6-12 months ### "Use of Digimind for a weekly newsletter" September 29, 2020 4.0 It is a valuable tool for the pharmaceutical industry. Keeping track of scientific publications is nearly impossible without Digimind. I highly recommend it. Pros I use this software for a weekly newsletter and I have gotten a lot of positive feedback on how easy it is to give weekly updates. Cons There have been several occasions where I receive "news" from >12m ago (or sometimes 2 years) without any recent publications. This makes it extremely complicated since it forces the user to take extra time to look at publications dates before even reading the content. Review Source KL Karim L. charge de veille Telecommunications Used the software for: 1-2 years ### "Perfect tool" October 16, 2020 5.0 Pros An easy way to add sources to watch and to validate information, a professional way to generate reports and analysis Cons Difficulties in generating ad hoc news and graphics if the processing period is more than one year with a complex query Review Source MAC Mohamed Amine C. E-Reputation Manager Marketing and Advertising Used the software for: 1-2 years ### "The go-to solution for Monitoring " December 19, 2018 5.0 Despite few payment and customer support issues, I had a pretty good experience with Digimind Social. Pros It's a powerful monitoring solution and offers a great sentiment analysis . Cons Customer support is not so great. Adding new keywords is problematic because you never know whether or not it will use-up all your monthly mentions Review Source SG Sergey G. Sales engineer Automotive Used the software for: 2+ years ### "Digimind estimation" October 26, 2020 4.0 Pros Usually I overview our competitors work and news. Cons No additional idea for now, may be if I have more time I can use this SW more often. Review Source MA Mamoun A. Regional Sales Manager Health, Wellness and Fitness Used the software for: 2+ years ### "over all it is good solution" September 24, 2020 4.0 very good Pros Comparison with industry in different aspects Cons I am not sure that there is a feature in the product we did not need Review Source CK Cédric K. Marketing and communication Banking Used the software for: 1-2 years ### "Digimind " December 25, 2022 5.0 Pros Easy to use and the interface is consistent. We have the possibility to import information from social networks Cons Good software but too many false promises and the customer service is not professional Review Source IM Isabel M. Marketing digital subdirector Financial Services Used the software for: 1-2 years ### "Complementa mis reportes" October 2, 2020 5.0 Me gusta mucho. Pros Para mi y mi equipo es una herramienta necesaria e importante para el monitoreo diario de nuestras redes, sin duda se ha vuelto imprescindible. Cons Los reportes son muy amigables, la consulta de la información es fácil, en general es sencillo obtener la info. Review Source BT Brice T. Strategic marketing officer Banking Used the software for: 1-2 years ### "Digimind" November 22, 2022 5.0 Pros Easy to use and configure, it's a great software Cons It's easy to configure but it takes time Review Source SP Seung-il P. AFO Korea director Automotive Used the software for: 2+ years ### "transformation and innovation news" October 6, 2020 5.0 Pros can find what is going on and what is new for us Cons nothing as this is for many peope so not easy to customize every requirements Review Source YD Yohan D. Marketing Analyst Automotive Used the software for: 6-12 months ### "A great software to understand your customer" September 29, 2020 5.0 Pros The ability to create different dashboards depending on the needs Cons Some features can be quite hard to change Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.