Helping businesses choose
better software since 1999
better software since 1999
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The Centercode Platform transforms how you collect and analyze pre-release customer feedback. Our delta testing system uses intelligent technology like plug-and-play project planning, engagement automation, and smart reporting to produce rapid results with minimal time investment. Imagine: continuous, up-to-the-minute customer insights ahead of every release.
Provider
Centercode
Located In
United States
Foundation
2001
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Webinars, In Person, Documentation, Live Online, Videos
Support
Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep), FAQs/Forum
Centercode helps modern enterprises and high-growth technology companies drive business decisions with customer feedback.
Content Source: Centercode
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Reviewers highlight Centercode's ability to improve customer engagement in testing, noting that it saves them time and money while offering various ways to engage with customers. They find the software very easy to use for admins, team members, and external customers, which simplifies the overall testing process. Furthermore, users consistently praise the outstanding customer support, emphasizing that the support team is always available, knowledgeable, and sincerely cares about their success.
Users appreciate Centercode's great reporting options and the ease with which they can report user issues, making it straightforward for support teams to contact customers and address reported issues. However, they find the survey report tool clunky and time-consuming, and creating reports is not easy, often requiring significant effort to apply the right filters. Additionally, the lack of portrait mode for reports is a notable drawback, making the reporting feature less user-friendly.
Pros
It's very easy for admins (like myself), team members, and external customers to use. The email integration and automatic update notifications is extremely powerful and useful.
The efficiency of Centercode is fantastic. Once people experienced it, they recognize the efficiency and great tools and options and love to make use of it.
Their online guides + educational materials available online a superb and super helpful.
First, and foremost, the embedded customer service feature is fantastic. I also appreciate the ability to customize welcome message (HTML capable), and email templates.
Cons
I see this as the biggest limitation with the tool.
Many features are difficult to find and use, and don't seem to be intuitively organized. For example, all features relating to sending emails to participants should be in one place.
Its very hard to find features/settings in a project.
The import process is cumbersome, and does not work well with large amounts of data.
"Great product"
Overall: Overall, Centercode was on top of the project. The communication was great.
Pros: The software made it very easy to test what I needed to test.
Cons: I would have liked to be alerted when my testing software had updates.
"Centercode increased my value to the organization"
Overall: Centercode has increased the value my department brings to the organization: -Resolving user experience issues -Resolving technical issues with planned maintenance updates, reducing customer impact -Help manage large enterprise testing programs with up to 5K employee testers -Experiment with new products and services to identify marketing and improvement opportunities -Employees reported over 1K unique issues over the past 6 Months -Easy to establish bi-directional communications with testers -Easy to automate communications and messaging to keep testers engaged and informed
Pros: Centercode makes it very easy to establish two-way communication, post notices and follow-ups, with participants. Speed is essential to triage critical impacting issues. Centercode makes it easy to manage the feedback loop and track individual communications in a central repository. The use of automated messaging increases participant engagement. Automate messaging helps to reduce PM communication workload to notify participants/internal members of critical fix/updates on reported issues and to communicate important information.
Cons: I dislike lease the user data import form. The more complex our projects become, the greater the need to append different types of data to participant project profile for faster triage. The import process is cumbersome, and does not work well with large amounts of data. It does not provide sufficient error messaging to alert user of specific issues with imported data.
"Good potential but steep learning curve. "
Overall: I didn't use it too much because I just wanted to get started. However, it took me quite a long time to even get started which is why I don't even have a project going. My colleagues who is using it for a while need to jump in and help me. He is across the ocean which doesn't make things easier.
Pros: The fact that customers can add likes, ideas and problems while they are using a system. The fact that customers have a personal profile that they can update and use. It is kind of a user database.
Cons: I really struggled to get started. I wanted to create a very quick invitation with a video and a link to an interview in the welcome page. I struggled to understand the big page that was meant to help me how to get started and where to find things. I wasn't sure where to find them in the navigation. Even my colleague who is already using it and he is very confident said that its a steep learning curve.
"A great product with even greater support"
Overall: When I first began using Centercode, I had not built a relationship with their support and relied solely on the suggested methods of the people in my role before me. At that time, I was not a fan of Centercode and felt the platform was cumbersome; however, once I reached out to Centercode I learned that many of the things I was taught internally were not the right way of doing things and the support TRULY retrained me into how to work with the product. Once I removed my learned bad habits, it changed everything and I am in love with this tool and what it can do. Using this product correctly (which is a loose term, because once you know what it can do, there are so many ways you can use it) has saved me time and my company money and has improved customer engagement in testing.
Pros: The greatest feature of the platform is the customization and custom automation. If you put in the work to seek what can be done, you will find plenty of ways to automate or simplify so many things. The support is very helpful in getting you on the right path, as well.
Cons: My only real complaint about the platform is the process of implementing complex filters. At the time of this writing, creating a complex filter requires cycling through filtering, implementing the filter, then filtering again, etc. In speaking with Centercode, they are already in works of improving this process to be more streamlined and I am confident that will improve this.
"My #1 Software Product"
Overall: We've used Centercode for over 10 years now for pre-release validation of the majority of our software products; it enables us to quickly identify design/implementation/quality issues & ensure that they are addressed prior to release. We always release with confidence. More importantly it has been a vital mechanism for us to establish some extremely critical business relationships with our customers. Without Centercode our ability to engage with our customers would be severely limited. I consider it to be mission critical for us. Our relationship with Centercode has been mutually beneficial; we enjoy a very close relationship & this results in our enhancement & support requests being resolved in a very timely manner. The whole ethos of this company & their resulting products & services cannot be understated; this starts with the CEO & runs throughout the company. A real pleasure to partner with them.
Pros: Centercode is infinitely configurable especially with the most recent integration capabilities. It's always the first software product I go to when challenged with a new way to engage with our customers. Invariably when others can't find the answers/info they need from "their" systems I can use the Centercode capabilities to achieve the desired results.
Cons: Quite a steep learning curve for new users.
