# Centercode Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Centercode the right User Testing solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/221968/CenterCode/reviews --- Centercode 4.2 (77) [View alternatives](https://www.capterra.com/p/221968/CenterCode/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Centercode Ease of use 3.4 Customer Service 4.5 ## Pros and Cons in Reviews MH Myriam H Customer Validation managerComputer Software, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “It automates my work in multiple ways: surveys creation, issues management, feedback triage, report building, emailing reminders...“ March 6, 2022 MH Myriam H Customer Validation managerComputer Software, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Some menus are not so intuitive to navigate and from the administrator point of view it can get a little frustrating at times.“ March 6, 2022 LD Le' Darien D Sr. Customer Experience AnalystComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The greatest feature of the platform is the customization and custom automation. If you put in the work to seek what can be done, you will find plenty of ways to automate or simplify so many things.“ May 29, 2020 AD Agnes D UX AnalystCivic & Social Organization, 10,001+ employeesUsed the software for: I used a free trial. “However, it took me quite a long time to even get started which is why I don't even have a project going.“ February 23, 2022 MG Mike G Community ManagerSporting Goods, 201 - 500 employeesUsed the software for: 1-2 years. “Reporting and surveying have made our beta programs run smoother and more efficient“ February 14, 2022 Rachel W Product ManagerConsumer Electronics, 51 - 200 employeesUsed the software for: Less than 6 months. “I have to re-add all the filters for every single chart or graph in my report, so the whole process just takes forever.“ March 10, 2021 AL Alex L Beta Program ManagerTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: More than 2 years. “It's a productivity multiplier, allowing one experienced user to accomplish about 4X as much as they'd be able to do without it. While the price is on the higher end for what you get, their support is fantastic and the program-building advice and guidance you get from their customer success team is an often under-appreciated value add.“ November 5, 2020 Rachel W Product ManagerConsumer Electronics, 51 - 200 employeesUsed the software for: Less than 6 months. “The survey report tool is so clunky and takes a long time to create a report with all the right filters etc.“ March 10, 2021 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Adam G. Vice President, Network Partnerships Consumer Electronics Used the software for: Less than 6 months ### "Great product" November 23, 2020 5.0 Overall, Centercode was on top of the project. The communication was great. Pros The software made it very easy to test what I needed to test. Cons I would have liked to be alerted when my testing software had updates. Review Source SD Simeon D. Manager, Program Management Telecommunications Used the software for: 2+ years ### "Centercode increased my value to the organization" September 3, 2019 5.0 Centercode has increased the value my department brings to the organization: -Resolving user experience issues -Resolving technical issues with planned maintenance updates, reducing customer impact -Help manage large enterprise testing programs with up to 5K employee testers -Experiment with new products and services to identify marketing and improvement opportunities -Employees reported over 1K unique issues over the past 6 Months -Easy to establish bi-directional communications with testers -Easy to automate communications and messaging to keep testers engaged and informed Pros Centercode makes it very easy to establish two-way communication, post notices and follow-ups, with participants. Speed is essential to triage critical impacting issues. Centercode makes it easy to manage the feedback loop and track individual communications in a central repository. The use of automated messaging increases participant engagement. Automate messaging helps to reduce PM communication workload to notify participants/internal members of critical fix/updates on reported issues and to communicate important information. Cons I dislike lease the user data import form. The more complex our projects become, the greater the need to append different types of data to participant project profile for faster triage. The import process is cumbersome, and does not work well with large amounts of data. It does not provide sufficient error messaging to alert user of specific issues with imported data. Reason for choosing Centercode This is the only product of it's kind as far as I can tell. It is very modular and allows testing programs to scale rapidly. Review Source AD Agnes D. UX Analyst Civic & Social Organization Used the software for: I used a free trial ### "Good potential but steep learning curve. " February 23, 2022 3.0 I didn't use it too much because I just wanted to get started. However, it took me quite a long time to even get started which is why I don't even have a project going. My colleagues who is using it for a while need to jump in and help me. He is across the ocean which doesn't make things easier. Pros The fact that customers can add likes, ideas and problems while they are using a system. The fact that customers have a personal profile that they can update and use. It is kind of a user database. Cons I really struggled to get started. I wanted to create a very quick invitation with a video and a link to an interview in the welcome page. I struggled to understand the big page that was meant to help me how to get started and where to find things. I wasn't sure where to find them in the navigation. Even my colleague who is already using it and he is very confident said that its a steep learning curve. Review Source LDD Le' Darien D. Sr. Customer Experience Analyst Computer Software Used the software for: 1-2 years ### "A great product with even greater support" May 29, 2020 4.0 When I first began using Centercode, I had not built a relationship with their support and relied solely on the suggested methods of the people in my role before me. At that time, I was not a fan of Centercode and felt the platform was cumbersome; however, once I reached out to Centercode I learned that many of the things I was taught internally were not the right way of doing things and the support TRULY retrained me into how to work with the product. Once I removed my learned bad habits, it changed everything and I am in love with this tool and what it can do. Using this product correctly (which is a loose term, because once you know what it can do, there are so many ways you can use it) has saved me time and my company money and has improved customer engagement in testing. Pros The greatest feature of the platform is the customization and custom automation. If you put in the work to seek what can be done, you will find plenty of ways to automate or simplify so many things. The support is very helpful in getting you on the right path, as well. Cons My only real complaint about the platform is the process of implementing complex filters. At the time of this writing, creating a complex filter requires cycling through filtering, implementing the filter, then filtering again, etc. In speaking with Centercode, they are already in works of improving this process to be more streamlined and I am confident that will improve this. Reason for choosing Centercode Many of the other products I researched had abandoned testing for desktop products and focus solely on the cloud. If you are in a business that works with both, those tools only meet half the need. Centercode provides a vast array of tools and features and allows us to still test with locally installed products. Review Source CM Chris M. Customer Engagement Lead Computer Software Used the software for: 2+ years ### "My #1 Software Product" September 6, 2019 5.0 We've used Centercode for over 10 years now for pre-release validation of the majority of our software products; it enables us to quickly identify design/implementation/quality issues & ensure that they are addressed prior to release. We always release with confidence. More importantly it has been a vital mechanism for us to establish some extremely critical business relationships with our customers. Without Centercode our ability to engage with our customers would be severely limited. I consider it to be mission critical for us. Our relationship with Centercode has been mutually beneficial; we enjoy a very close relationship & this results in our enhancement & support requests being resolved in a very timely manner. The whole ethos of this company & their resulting products & services cannot be understated; this starts with the CEO & runs throughout the company. A real pleasure to partner with them. Pros Centercode is infinitely configurable especially with the most recent integration capabilities. It's always the first software product I go to when challenged with a new way to engage with our customers. Invariably when others can't find the answers/info they need from "their" systems I can use the Centercode capabilities to achieve the desired results. Cons Quite a steep learning curve for new users. Review Source RS Ryan S. Program Manager Consumer Electronics Used the software for: 2+ years ### "Great product, great people, great company!" October 4, 2019 5.0 Cetnercode's platform has allowed us to become more efficient and consistent in how we evaluate our products prior to market launch. They have provided top notch support and are always happy to have a conversation or extend their knowledge to their user base on best practices or alternate ways of accomplishing a goal Great product, great people, great company. Pros The platform offered by Centercode is extremely adaptable to various business needs related to product validation. They take a lot of guess work out of the tests we run by providing general templates and industry knowledge. The platform itself allows for customization and has supported all of our needs over the years Their support team is top notch and the rest of their employees are excellent to interact with. Truly a top notch product and company Cons It is so powerful that sometimes a user can get lost or not understand the repercussions of an action they take. I suppose this is a good problem but can take a while to on-board a new employee and get them up to speed on the intricacies and capabilities of the platform Reason for choosing Centercode We explored other options for our business needs. After an exhaustive search we found no other software provider in this space checked off as many boxes as Centercode. Review Source VR Verified Reviewer Trials Manager Telecommunications Used the software for: 2+ years ### "Good software but coud be great" May 21, 2020 4.0 Good experience but it can be a challenge as a UK user due to the time difference for support. Also the lack of an app, it's really needed now to allow trialists the ability to quickly feedback via their devices. Overall though it does what you need just sometimes takes longer than you'd think it'd take Pros Has the basic features that allow you to effectively manage a trial Cons Lack of intuitive features and a more user friendly CX Review Source VR Verified Reviewer Research Manager Market Research Used the software for: 6-12 months ### "A software for complex communications" November 6, 2020 4.0 After 3 months you get used to it and all features are really great and helpful. Pros easy to define criteria and the perfect tool for communication with lots of people/ Cons It is not very straight forward and hard to find out all features. You need to be trained in each single/simple steps. Otherwise, you can not find easily what you need. Review Source VR Verified Reviewer APM Retail Used the software for: 6-12 months ### "Greta tool for Beta Testing " February 14, 2020 5.0 Apart from the initial headwinds, it has been pretty good in obtaining the quality feedback Pros The flexibility of the tool that lets me customize the beta project in a specific way that I want it to. Has a comprehensive list of all the features that I can think of are required for beta testing Cons Some features are complicated to understand Review Source VR Verified Reviewer Product Engineer Consumer Electronics Used the software for: 6-12 months ### "It is alright" February 8, 2022 5.0 It's alright but kinda average comparing with others. Pros The survey functions which is user friendly for average users. Cons Hard to embed to other platform such as Jira Reason for choosing Centercode Company's decide; to standardize and unify products. Review Source JS James S. Technical Marketing Engineer Information Technology and Services Used the software for: 2+ years ### "CenterCode Review" August 19, 2020 5.0 Excellent people to work with. Always prompt, courteous, and professional to deal with. Pros Excellent collaboration tool with our beta customers. Tool is the back bone at how we interact and collect data from our beta customer testers Cons The reporting module really needs some help. It is almost unusable as it is impossible to manipulate / customize look and feel of charts and tables into usable / publishable reports. The tool needs the ability to export report data into customized PowerPoint template. Because of the reporting limitations, I typically export the data out into CSV files and then manipulate it in Excel as work around. This creates extra work on my part as I have to hand build weekly beta reports in PowerPoint using the Excel charts and tables. I see this as the biggest limitation with the tool. If Centercode can improve this then the tool would get 5 / 5 stars easily. Review Source MO Miguel O. QA Manager Consumer Electronics Used the software for: 2+ years ### "Make Field Trials easier by using Centercode" October 8, 2019 5.0 I have been involved with the field trials (alpha/beta tests) for my company for almost three years now and Centercode has made things really easy. The process to create a project and enroll testers is very streamlined and a smooth experience for testers. Seeing the amount of participation helps us make informed decisions about our upcoming products. Pros Large pool of testers. Simple user interface. Easy to manage to different groups of testers. Great reporting options. Cons Unable to merge different Beta projects seamlessly. Support for only one language per project. Review Source KG Keith G. Sr. Beta Program Coordinator Broadcast Media Used the software for: 2+ years ### "Centercode does a great job" March 23, 2020 4.0 Overall our experiences with Centercode have been exceptional Pros The ability to create macros to perform smaller functions is always very helpful.. Cons While it's simple on the surface, it can be quite complicated the deeper to dig into it. Which can be good, but in order to get anything working as you'd like it, there always feels like there is a larger overhead of 'programming' it to do what you want. Review Source DT Dolores T. Program Manager Entertainment Used the software for: 2+ years ### "Customer Database Content" September 26, 2019 4.0 Overall, I like this tool, but like any tool we still feel it needs to modify some of features that we use daily Pros I like the way I can use filters to pull specific information based on the questionnaire we provide testers Cons Not all features are intuitive. Meeting with the teams who use this tool daily will bring an improved prospective as to what could be improved. Reason for choosing Centercode N/A Review Source MD Meghana D. SE Information Technology and Services Used the software for: Less than 6 months ### "Centercode Review" March 4, 2022 4.0 Pros This software gives a complete end to end perfection about the product , make life easier Cons Some of the features like passing dynamic value from customer end wrt any key values, make some more automation like creating the project,survey via api. Review Source AK Ashar K. Program Manager Consumer Electronics Used the software for: 2+ years ### "Centercode Review" August 23, 2019 4.0 Overall experience is pretty good. The reporting feature is great. Pros The tool is very robust and can do a lot. Cons Sometimes too complicated and there are serious feature enhancements that need to be added ASAP to improve the UX. Review Source RB Rami B. Software Developer Consumer Electronics Used the software for: 6-12 months ### "Centercode user exprience needs improvement. Its very hard to find features/settings in a project" December 19, 2019 3.0 Centercode is a very powerful project management tool but is too customizable at some points that it's hard to get the basic stuff done because you have to navigate through many screens to accomplish your goal. Pros It is very customizable. You can create very custom feedback forms, informational education for users and change the behavior of each project managed in centercode if needed. Cons User experience needs to be improved. Its very hard to find how to change a setting for a project. I'm unable to find which screen/page contains the settings/customization that I'm looking for. Its easy to get lost while navigating through the various options of a project. It's also hard to invite someone to a specific project if you have multiple projects in centercode. The invite screen has some options that are not clear and sometimes I wasn't able to invite a coworker to the project. Developer documentation and experience need to be improved as well. As a developer trying to implement an external feedback form on a mobile app that would submit to a centercode project is quite complicated. For example I wasn't able to turn off email validation (I want users to be able to submit feedback even if they aren't invited to the specific project). Review Source TA Tyler A. Principal Program Manager Information Technology and Services Used the software for: 1-2 years ### "Centercode Review" September 26, 2019 4.0 • Track beta customer enrollment • Facilitate communication with beta customers • Systematically collect and respond to beta feedback • Reporting and visibility of beta feedback • Deliver customer specific test builds • Deliver beta documentation and help guides Pros First, and foremost, the embedded customer service feature is fantastic. I also appreciate the ability to customize welcome message (HTML capable), and email templates. Cons Often confusing how to customize roles, permissions, or visibility of certain features. This can also be a strength, but it isn't always intuitive how to configure without thorough review of documentation or reaching out to the Review Source MJ Manoj J. Product Manager Telecommunications Used the software for: 2+ years ### "Amazing Team - Well integrated platform" June 2, 2020 4.0 Excellent Team to work with, b ig community to capture your feedback. Pros Ease of integration with the enterprise databases, bug management system and how to categorize those issues so that user don't see duplicates. Cons Few survey drafting features need improvement. Those are corner cases and everyone may not need those. Review Source MA Mazen A. Beta Project Engineer Transportation/Trucking/Railroad Used the software for: 1-2 years ### "A complex yet simplifying tool (with even more potential)" September 26, 2019 4.0 Pros The ease of use from a user's perspective Cons The missing abilities I expected from the tool Review Source VK Vishal K. Data Manager, Quality Consumer Electronics Used the software for: 6-12 months ### "Doesn't fit well for the current setup" October 19, 2021 3.0 Pros Target users management is good with CenterCode Cons It doesn't serve very well with the current end to end process we have for feedback collection Review Source SR Sharon R. VP Client Succcess Information Technology and Services Used the software for: Less than 6 months ### "Great product, functionality and team" October 4, 2021 4.0 Centercode was instrumental in helping us identify a pool of beta testing candidates to support new product testing prior to launch. Pros The ease of set up and use and the fantastic support teams Cons Analytics could have been a little more robust or easier to export and analyze. Reason for choosing Centercode Ease of use, access to testing communities & implementation support teams Review Source JA James A. Software Engineering Manager Consumer Goods Used the software for: 1-2 years ### "Go somewhere else" February 7, 2022 1.0 Pros I didn't like anything about it. It didn't seem to solve whatever problem we used it for. Cons Everything. I was whole heartedly dissatisfied Review Source DM Drew M. Product Manager Computer Networking Used the software for: Less than 6 months ### "Solid features, but clunky user experience" March 10, 2020 3.0 Pros I appreciate that Centercode makes it easy to invite beta participants, manage reports bugs and suggestions and add tasks and reminders for participants. Cons Many features are difficult to find and use, and don't seem to be intuitively organized. For example, all features relating to sending emails to participants should be in one place. Review Source RK RAji K. Staff Technical Program Manager Computer Software Used the software for: 2+ years ### "Centercode Experience" February 19, 2020 3.0 I am happy with the product but the UI and the user friendliness can be improved Pros Once you know how to create the reports its pretty good. Cons Creating reports was not easy. you can make the report creation a bit more user friendly Often we experience centercode not available. Review Source Similar Products Featured ## Related categories [Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Product Management](https://www.capterra.com/product-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.