# Page 2 | Centercode Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Centercode the right User Testing solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/221968/CenterCode/reviews

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Centercode

4.2 (77)

[View alternatives](https://www.capterra.com/p/221968/CenterCode/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Centercode

## Showing most helpful reviews

Showing 26-50 of 77 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

T Ryan A.  
sr research analyst  
Construction  
Used the software for: 2+ years

### "Product Review"

September 3, 2019

5.0

Overall I am very happy with Centercode and would recommend them to any customer research group looking to conduct Alpha, Beta, or Field testing.

Pros

Centercode is an excellent tool that helps Bluebeam organize test participants and run multiple simultaneous customer validation projects. Being able to use data science to turn the "voice of the customer" into actionable business intelligence has made our products better and helped foster a sense of cooperation and trust between Bluebeam and our Customers.

Cons

The administrative interface takes a while to get used to. I was a DBA for several years so the "data model" and filtering make sense to me, but for some of our design and product users the ability to review feedback has been a struggle.

Reason for choosing Centercode

I was not involved in this decision as I was not a stake holder at that time.

Review Source

HR

Holger R.  
Specialist Test Project Coordinator  
Computer Software  
Used the software for: 2+ years

### "Our main working platform, overall quite satisfied"

October 2, 2019

5.0

As already mentioned above, the platform delivers us everything, we usually need. And they are going on enhancing it with new features and improvements quite often. Because of the wide selection of features and functionalities, it was not that easy to use at the beginning, but we got a good training then. If there is something wrong (a bug or if I do not understand something), the Centercode team is very quick, professional and nice.

Pros

Mighty tool: User management, communication, surveys, feedback management, release distribution, providing activation keys etc. We usually can do everything for our tests in the Centercode platform. The support is very fast and the people working there are professional and nice. Also, customizable. We were able to whitelable it quite good (custom CSS, custom string sets, banners, colors, ...).

Cons

Sometimes, we struggle with bugs. But those are mostly fixed very fast and the support provides good workarounds.

Reason for choosing Centercode

As far as I can remember, no other option delivered a comparable package of support, expertise and features. The decision was very easy.

Review Source

Joy T.  
Beta and Usability Testing Associate  
Consumer Goods  
Used the software for: 1-2 years

### "Every Company Should Implement Customer Validation Testing"

March 10, 2021

5.0

One stop shop for all my beta tests. Great platform that gets better over time. Customer support is outstanding. I've never had a poor experience using the platform for going on 2+ years.

Pros

That I can be creative and create the exact test space needed dependent on the products / app I am testing and structure the surveys and feedback based on my teams deliverables (goals).

Cons

Just minor things like having to replace survey links test over test (annoying when I am running multiple tests). My team also has to separate iOS and Android as individual test spaces, it'd be nice to be able to hold everything in the same test space but shield iOS vs. Android testers.

Review Source

SB

Stephen B.  
User Experience Designer  
Computer Software  
Used the software for: 2+ years

### "Centercode review"

February 21, 2020

4.0

We have a centralized place for interacting with our customers, the tool helps create a focal point for this interaction. Due to the flexibility of the tool, we can integrate other components we need to complete our workflow like Jira, file attachments, links to surveys, etc. I use some of the advanced features, when I have time to figure them out (i.e. tasks), so that is also great. Also Centercode provides excellent, responsive support to any questions we have.

Pros

Great forums, work on many devices (computers, tablets, etc) Love the integration with Jira, helps get items in our backlog Love the ability to host files, attachments Love the 'tasks' feature for users (though I wish it was simpler) also love the reports feature (though I wish it was simpler) I love the ability to get data on our participants

Cons

Forum usage, admin, etc. is quite straight forward; however, ease of use for all the extra features is very, very low. Even creating tasks involves many steps that are not always clear. I would like to use CC to generate surveys but again, it is too complex so I use Survey Monkey instead. Also I wish reports were much simpler and faster to generate because the data within them is so valuable.

Review Source

DN

Dean N.  
Program Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Best all-in-one solution for Beta but poor UX (especially mobile) and lacks many basic features"

September 8, 2019

4.0

Overall we enjoy CC and the community loves it, but we believe that a better mobile experience along with easier rich text boxes and faster load would increase our volume by at least 20% (just a wild assumption but we hear this feedback a lot from users we meet f2f). I think that it's essential that users get the option to really custom their homepage (like a Wix/Google Site experience) and that the opportunities menus are clearer. After 2 years of using CC I have no idea how to use it properly as everything is slow and complex. It has to be thoroughly looked into from the user perspective. Yes, there are useful help articles, but the UI itself has to be clearer. We spend hours just trying thing out before we really understand what changes we made.

Pros

I like the fact that it has everything in one place. You can scroll from a forum to a bug all in one place

Cons

The fact that it has very limited design that you cannot customize as much as you need. The mobile UX is just not good enough.

Reason for choosing Centercode

We started with CC so no movement. But, the main reason we stay with CC is the fact that we have forums AND bugs in one place. Despite its many flaws and general slowness, our top priority is to have our community in one place.

Review Source

TR

Tillmann R.  
User Researcher  
Music  
Used the software for: 2+ years

### "Music technology is a long-term experience"

March 17, 2020

3.0

Centercode is an one-stop-solution for private beta testing. There are great things about it and things that could be improved. At any time the Centercode Team will be there for you, to train or explain to you how things work. So overall it's a pretty good experience.

Pros

Centercode helps with getting long-term feedback from a dedicated community of (private) beta participants. It's an all encompassing tool supporting our needs for: - hosting and communicating with our UR & QA communities - collecting unsolicited feedback (forums, suggestions) - collecting focused, solicited feedback (surveys, emails)

Cons

Workflows are abstract and usually there is one, abstract way to setting something up. The IA is mostly centered around artefacts not workflows, which doesn't help. If you don't use or set up workflows all the time, you need to constantly relearn a lot. This can lead to fewer users (internal users, like designers or developers) engaging with the software. The whole user experience definitely leads to a bias in external user participation, only technically inclined people will participate actively on this platform.

Review Source

AL

Alex L.  
Beta Program Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Indispensable Tool for Beta Programs"

November 5, 2020

5.0

Centercode helps my team and I keep up with increasing demands for customer insights and pre-release feedback. It's a productivity multiplier, allowing one experienced user to accomplish about 4X as much as they'd be able to do without it. While the price is on the higher end for what you get, their support is fantastic and the program-building advice and guidance you get from their customer success team is an often under-appreciated value add.

Pros

Breadth of features is truly impressive. There's so much that Centercode can do that sometimes it's almost overwhelming. If you can dream it, there's a good chance Centercode can do it - it just might take some creativity in working around limitations.

Cons

The new user experience from a project admin standpoint is tough. There's so much to learn. I usually dedicate at least a week to just Centercode training when I onboard a new team member, and even then, there are so many small details that you don't really figure out until you've already made a mistake.

Review Source

BG

Brandon G.  
Product Manager  
Consumer Electronics  
Used the software for: 1-2 years

### "Excellent Customer Validation Solution"

October 1, 2019

5.0

We have seen a huge increase in the amount of customer feedback received during our alpha, beta, and pilot phases. This has led to a large reduction in negative experiences downstream after product launch. We've been able to save money, improve overall NPS scores on particular products, and take our offerings to the next level. This is all because we were able to catch issues earlier on in the development cycle, thanks to Centercode making it easy to interact with our customers.

Pros

I loved the overall feature set that Centercode came with, even at the lower subscription tiers. There are countless ways to customize the software, and that lends itself heavily to the overall positive impact that I had using the software. Not only that, the customer service is TOP NOTCH. I have never had a poor interaction with Centercode's support team. They are, hands down, one of the best that I've interacted with. They sincerely care about their customers and their success.

Cons

The learning curve can be somewhat high, but I think that's more a result of how one implements the software in their organization, rather than Centercode being hard to learn. That being said, to get the full value of Centercode, it did take me a while to get the hang of it.

Review Source

Rachel W.  
Product Manager  
Consumer Electronics  
Used the software for: Less than 6 months

### "Dense tool that requires training to utilize well; good for forums but not great surveys and reports"

March 10, 2021

4.0

Overall, I am glad we are using Centercode but I think they have room to improve in making the tool more user friendly.

Pros

I like that it keeps our 200+ monthly Beta users organized for us in one place (before, we had to manually track who was in our Beta in Google Sheets. It makes it really easy to communicate with our users all at once and automatically give them ongoing surveys. I also like the forum elements like praise, ideas, and problems where users can add things and upvote others. This helps me with prioritization as a product manager.

Cons

The survey report tool is so clunky and takes a long time to create a report with all the right filters etc. I have to re-add all the filters for every single chart or graph in my report, so the whole process just takes forever. It is a dense tool with lots of options and features so if you haven't gone through the training, the UX is not intutive.

Review Source

TR

Toni R.  
Senior Test Project Coordinator  
Computer Software  
Used the software for: 2+ years

### "Swiss Army Knife for Customer Validation"

August 28, 2019

4.0

The Centercode platform allows us to test prereleased builds with enthusiastic users in a very structured way. The people behind Centercode ensure to share their best practices in every possible way which is very helpful to everyone who is new but also for more senior platform users.

Pros

The Centercode Platform offers a lot of tools and possibilities to create a comprehensive Customer Validation Test environment. But it's not only the platform but also the Team behind it who is very passioned about their field of work and their help to make sure you have success with the tool.

Cons

This platform is not particularly a community platform which is a little bit frustrating but also understandable. If you are looking to setup a community only using Centercode it's going to be a lot more effort when it comes to messaging. Furthermore the usability especially for onboarding new users and administrators to manage the platform could be improved.

Review Source

VR

Verified Reviewer  
Director - Program Management  
Computer Software  
Used the software for: 2+ years

### "Easy to use, powerful tool for gathering Voice of Customer and BETA feedback"

November 30, 2020

5.0

Pros

It's very easy for admins (like myself), team members, and external customers to use. The email integration and automatic update notifications is extremely powerful and useful.

Cons

In some of the more powerful administrative functions the UI/UX is confusing, or lacking in clarity. Specifically, in the customer onboarding there are some non-intuitive functions that need to be updated. But once you know how they work, they are easy to do.

Review Source

Conor M.  
Beta Program Manager  
Computer Software  
Used the software for: 1-2 years

### "Essential for any validation professional"

August 26, 2019

5.0

Centercode solves the problem of validating features at scale. Without a validation platform, validating a single feature is a full-time job. With Centercode, I can run several projects simultaneously and easily track my team's management of individual projects. Any questions or concerns I have with Centercode are addressed promptly; they're a pleasure to work with.

Pros

It's a comprehensive feature validation solution. I can do almost anything within the scope of validation using Centercode and what I can't do is usually easy to work around. It allows me and my team to manage validation projects at scale.

Cons

I'd like to see minor bugs and UX issues addressed more frequently than they are. It'd be nice to have more comprehensive documentation as well.

Review Source

Julia P.  
Principal Program Manager  
Computer Software  
Used the software for: 2+ years

### "Centercode SaaS Platform"

May 20, 2020

5.0

Centercode is used for our Enterprise Software betas - I've been very pleased with the ability to provide a 24x7 support platform for our beta testers to find information, access code and request assistance. I'm also able to report on feedback items to ensure timely responses.

Pros

The flexibility, data capture and reporting

Cons

Would like more included APIs to easily integrate with other systems

Reason for choosing Centercode

We found the Centercode platform to be of high quality with many years in the beta business, met most features we were looking for and was cost effective

Review Source

JB

John B.  
Senior Program Manager  
Computer Software  
Used the software for: 2+ years

### "Great product with extensive features and incredible customer support!"

September 3, 2019

5.0

Centercode is a great product. We were initially in search of a platform that would allow us to distribute BETA product software builds to external program participants. The search lead us to Centercode which provided the basic functionality we needed plus so much more. Fast forward almost seven years later and we are using Centercode to completely manage our Product Validation Program including BETA release distribution, tester management, feedback collection, bug tracking and reporting.

Pros

\- BETA release management including attachments and download tracking - Feedback forms with customizable fields - Communication options with email templates - User (tester) segregation via groups ("Teams") - Data export options including reports and email ("External Destinations") - Site configuration with custom branding ("Visual Themes") - First class, top-notch, incredible customer support team!

Cons

Customer support is typically only available during US West Coast (GMT-7) business hours

Review Source

DW

David W.  
Beta Team Lead  
Telecommunications  
Used the software for: 2+ years

### "Best Beta Management software out there!"

November 30, 2020

5.0

Very good! Totally professional from their sales teams to their support group, I have never had a bad experience with Centercode. They are always willing to help.

Pros

Performs very well, never an outage in over 10 years of use that affected us. Very configurable for both customer facing parts as well as for beta manager set ups. One stop shop for all things beta. integrates nicely with JIRA and our SSO systems for internal programs as well. Support is top notch and quick to resolve any self inflicted issues we cause.

Cons

Some customers (users) sometimes complain about the UI being difficult to navigate but once we show them the first time, they get it. We do typically have to engage CC tech support to assist with our migrations and set up of our integrations, a wizard to help with this might be helpful.

Reason for choosing Centercode

N/A

Review Source

Jenna D.  
Senior Program Manager, Customer Validation  
Consumer Electronics  
Used the software for: 2+ years

### "One-Stop Shop for Customer Validation"

August 21, 2019

5.0

Centercode allows us to not only have a place to "house" and communicate with all of our testers, but a place for these testers to see tasks, submit bugs/suggestions, complete surveys, and contact us. Additionally, the reporting tool is a great way to get info to stakeholders.

Pros

\- All testers in one place - Many features (email, surveys, reporting) - 1-20+ projects - Customer support

Cons

Many features = lots to set up/pay attention to (but a template helps!)

Review Source

JP

Jocelyn P.  
Sr. Director, Audience Research  
Computer Software  
Used the software for: Less than 6 months

### "Initial pilot feedback"

October 11, 2021

4.0

The Centercode team was great to work with and I believe we have started to create a great foundation for our partnership moving forward. The program we piloted was challenging and we ran into some unforeseen challenges but the team remained positive, creative and committed to getting the best possible results.

Pros

Ease of use and ability to quickly communicate to testing community to encourage engagement and gather feedback.

Cons

For our purposes, the weekly reports seemed like a little bit of overkill but I can see where the level of detailed information would be valuable in a more 'typical' program. It would be nice if the output could be more tailored based on the program but that may be because we purchased the 'off the shelf' program initially.

Alternatives considered

[UserTesting](https://www.capterra.com/p/173755/UserTesting/)

Reason for choosing Centercode

Felt it was a more comprehensive product/program with team available to ensure success. Centercode is a market leader and has great customers so this made us feel confident with our decision.

Review Source

DS

Deepika S.  
Beta Program Management  
Information Technology and Services  
Used the software for: 2+ years

### "Feeback on Centercode Platform"

December 8, 2020

4.0

It has been nice. The staff has been supportive and they take feedback constructively

Pros

Ease of making reports in the project, access levels can be controlled, JIRA, Aha integration

Cons

1\. Does not let you create feedback reports for projects at a community level 2. Formatting tools are not sufficient and user friendly and requires you to check JSON coding in order to format text (For email purpose, creating documents for license agreement etc). I would have appreciated if there were simple formatting tools like word 3. Portrait mode is not there for reports

Review Source

GP

Gene P.  
Customer Validation Manager  
Consumer Electronics  
Used the software for: 2+ years

### "Great tool for managing your customer validation tests"

August 30, 2019

5.0

Support from CC has always been prompt and efficient. If you need additional help such as creating reports that you just don't have time to do, you can purchase service credits to get that work done. Their management is always listening to customers to see how they can improve.

Pros

The tool allows you to manage your testers, their tasks and survey results all in one tool. Everything from getting the testers to complete their profile to recruiting them to specific tests if very simple.

Cons

Scoring our testers has been a challenge and understanding how much a tester is participating is something that we have had to manage with PowerBi.

Review Source

MG

Mike G.  
Product Manager  
Computer Software  
Used the software for: 2+ years

### "Is it worth the cost of investment?"

November 30, 2020

5.0

Whenever we need support they are there to help us, but often times try to 'upsell' our current plan. We don't use much of what it can do, why should i upgrade?

Pros

I like that it is a self-service portal for our Alpha and Pilot customers. They can download files/instructions as well as have links to provide software to download. The tasks are a great use of the tool.

Cons

Too complex to setup. We want an 'out of the box' solution and don't want to have to create templates or views or select from certain data sources. Running a report to check to see who completed tasks and what feedback they have left is not very intuitive. While the solution is very robust and we are learning that it is more than what we need.

Reason for choosing Centercode

The decision to use centercode was recommended to us close to five years ago and we haven't evaluated other platforms.

Review Source

KD

Kathy D.  
Senior UX/UI Designer  
Construction  
Used the software for: Less than 6 months

### "Single Platform to Manage Alpha/Beta Programs"

March 10, 2020

4.0

I think the positives definitely outweigh the negatives - so glad to have a single platform where I can manage, collect, and review alpha and beta feedback. Not sure how I lived without it!

Pros

Centercode is a fantastic solution for any org wanting to run an efficient alpha or beta program - it allows you to manage the entire end-to-end process in one platform. Onboarding users is a breeze - the platform allows for surfacing of appropriate NDA's, the builds that you want the users to access, and all of the tasks that you want your users to tackle. We leverage the forums to encourage feedback and discussion from our testers, and to promote discussion between testers. Their online guides + educational materials available online a superb and super helpful.

Cons

The overhead of setting up a project is not always intuitive - you sometimes end up digging through the various Project Tools to determine where things need to be setup. The way Centercode has determined you should gather feedback is okay 90% of the time - on the odd occasion that you need to run an alpha with a little less overhead for gathering feedback, it can be a little rigid.

Switched from

[Gainsight CS](https://www.capterra.com/p/148980/Gainsight/)

We used a combination of Gainsight, Slack, and Google Sheets to manage our alpha and beta releases previously. Not ideal having to use multiple tools - a single platform very much simplifies the process.

Review Source

RC

River C.  
Senior Customer Experience Engineer  
Computer Software  
Used the software for: 2+ years

### "Involve customers for new product experience in centercode"

November 25, 2020

4.0

Pros

We could create the group of customers to manage them in various sub forums, and easily to setup the surveys and report after customer responses. It also provides the rich filter functionalities to get the info we want.

Cons

Now community App is really convenient and popular, and we highly wish to have the connection between community APP and centercode forums. It will be better ease of use, and easily get customer engaged.

Review Source

MB

Marc B.  
Software Project Coordinator / Beta Coordinator  
Computer Software  
Used the software for: 2+ years

### "Extremely valuable software"

September 26, 2019

5.0

It is very easy for our support team to contact the customers and report back on the issues they reported.

Pros

This software is an extremely valuable program for running a Customer Validation Program. It make recruiting easy and provides a great method for users to report any issues they may encounter. It is easy to respond back to them with our findings and solutions. Centercode support is extremely friendly and helpful anytime we have questions for them.

Cons

It can be a little cumbersome to setup initially.

Review Source

MT

Mark T.  
Beta test manager  
Consumer Electronics  
Used the software for: 2+ years

### "Centercode for Beta testing"

March 18, 2020

5.0

Centercode is embedded in our organization. It has become the standard for Alpha and Beta testing projects. The efficiency of Centercode is fantastic. Once people experienced it, they recognize the efficiency and great tools and options and love to make use of it.

Pros

I’m capable to guide a large tester community (>2500 tester) in multiple test projects.

Cons

Setting up new projects from scratch, defining all authorities of testers. That’s a lot of work with many hidden settings-menus.

Reason for choosing Centercode

It is a complete Beta test solution.

Review Source

KN

Ken N.  
Technical Operations Project Engineer  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Centercode is invaluable!"

September 26, 2019

4.0

Pros

My favorite part of the tool is the sheer amount of functionality that is available. In my projects, there is a lot of feedback that I need to keep track of. Centercode allows me to keep track of this feedback and also communicate in organized fashion with my users.

Cons

There is a large learning curve to this tool so it takes a bit to figure out all of the functionality and how it is useful.

Review Source

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