# Page 3 | Centercode Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Centercode the right User Testing solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/221968/CenterCode/reviews

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Centercode

4.2 (77)

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Last updated March 13th, 2026

# Page 3 - Reviews of Centercode

## Showing most helpful reviews

Showing 51-75 of 77 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ME

Mario E.  
Project Coordinator  
Sports  
Used the software for: 6-12 months

### "CenterCode Review "

December 17, 2019

4.0

CenterCode support is amazing, keep up the great support.

Pros

It's a sandbox design. You could play around all day and design projects completely different from a previous project you just ran. There are an insane amount of features and add-ons that you could include in projects, sometimes a bit overwhelming but if you learn it well enough it could provide very useful to overall business strategy.

Cons

It's a sandbox design...While its great to have so many options, would like to see something a bit more "structured" with more ability for consistency. I know the company is working hard on a new build that will help with this so looking forward to working with that and seeing the results.

Review Source

SL

Shanee L.  
PM  
Consumer Electronics  
Used the software for: 6-12 months

### "Pretty good"

March 3, 2022

5.0

Pros

It organizes issues, feedback, surveys, support, and discussion. The survey creation and reports are good.

Cons

Some weird UI to it. For example you go to a section to see your surveys, but have to go to a different section to edit them. There should just be an edit button on the original page. Reports have to be manually generated (the auto-generated one doesn't really work).

Review Source

JM

Jacquelynn M.  
Program Manager  
Consumer Goods  
Used the software for: 2+ years

### "Centercode leads charge in Customer Validation software"

September 13, 2019

5.0

Centercode is a one-stop-shop tool for all things testing. No matter the business needs, I've been able to use this software to collect data and present that data in a meaningful way with their reporting tools.

Pros

\- Multifunctional - Participant friendly - Always improving and adapting

Cons

\- Tough learning curve (to new admin users)

Review Source

PD

Patrick D.  
Project Specialist  
Internet  
Used the software for: 6-12 months

### "Centercode"

March 26, 2020

4.0

Overall, Centercode has allowed our organization to make informed, data-driven decisions about new product and service offerings.

Pros

Centercode has allowed my organization to facilitate multiple field trials at the same time, providing a consistent interface and methodology across each trial and phase. Ability to copy and reuse reporting and other templates greatly decreases the required Admin work.

Cons

Centercode can have a steep learning curve at the beginning - multiple methods to perform an action, however usually one proper method that is not always self-evident.

Review Source

MB

Mikael B.  
QA Senior Analyst  
Telecommunications  
Used the software for: 1-2 years

### "Usefull, Easy and saving time"

March 10, 2020

5.0

Very nice experience, support is A1 , very quick .

Pros

Very easy to use, we save a lot of time when creating Survey and reporting

Cons

tool is in english only, we can't have a bi-lingual version

Reason for choosing Centercode

We used that tool with a partner and we start using it in company to manage our own field trial. We didn't found any all in one product in the market like what Center code propose.

Review Source

BD

Brandy D.  
Tester  
Program Development  
Used the software for: 2+ years

### "Customer service is rude"

June 9, 2023

1.0

Rude

Pros

They are rude, so would not recommend it.

Cons

The customer service is rude. They insult you if you do not provide positive feedback. Guess they would rather have you lie than speak the truth!

Review Source

MH

Myriam H.  
Customer Validation manager  
Computer Software  
Used the software for: Less than 6 months

### "The all in one for beta program management"

March 6, 2022

4.0

Pros

As a Beta Program Manager, Centercode makes my life easy. It automates my work in multiple ways: surveys creation, issues management, feedback triage, report building, emailing reminders...

Cons

It takes a while to become Centercode fluent. Some menus are not so intuitive to navigate and from the administrator point of view it can get a little frustrating at times.

Review Source

NP

Nisone P.  
Technical Project Manager  
Telecommunications  
Used the software for: 1-2 years

### "Great platform"

September 26, 2019

4.0

Pros

Very easy to setup centralized project portals to communicate with and gather feedback from users.

Cons

Some things were very time consuming. For example, having user automation to score participants is great, but takes up too much time to do for each project. We also couldn't pull data on a user's overall performance, but by each individual project.

Review Source

SB

Steve B.  
Beta PM Manager  
Consumer Electronics  
Used the software for: 1-2 years

### "Comprehensive suite of features covering the entire spectrum of Customer Field Trials"

September 26, 2019

4.0

Pros

The software provides a robust set of features for Customer Field Trial management and reporting. Customer support is the best in the business- they are always available and know my implementation better than I do!

Cons

The are certain features that have enough complexity built in to require a deeper learning curve than what I desire.

Review Source

MG

Melissa G.  
Product Analyst  
Computer Software  
Used the software for: 1-2 years

### "Easy to get good customer service"

October 1, 2019

4.0

It is a great tool for offices to give feedback on BETA quickly

Pros

When you have a question the team is always easy to get a hold of and implement changes quickly

Cons

Navigating is not intuitive, you have to fumble through and find things and then once you learn it it still can be tricky to navigate

Review Source

KP

KokYoon P.  
Snr Test Engineer  
Consumer Goods  
Used the software for: Less than 6 months

### "Centercode Review"

February 9, 2022

5.0

Pros

User experience and feedback on our product. Integration is also not an issue as long as the planning & process is done correctly.

Cons

Maybe the software UI can be more simplified and easy to use.

Review Source

TP

Ted P.  
BOA  
Telecommunications  
Used the software for: 1-2 years

### "centercode in my work environment "

January 3, 2020

4.0

Pros

Small learning curve and easy to modify to my specific needs.

Cons

in my position Centercode does everything I need it to do so I have no issues to report'

Review Source

WN

Willie N.  
Project Manager, User Testing  
Consumer Electronics  
Used the software for: Less than 6 months

### "Highly customizable platform with wonderful support team"

December 17, 2019

4.0

Pros

Centercode is a robust platform that my team is able to use to run a variety of customer validation projects. The Centercode support team is a highly responsive team of professionals that provide great value as thought partners as you tailor the platform to meet your unique needs.

Cons

While Centercode has a ton of features, the user interface isn't always the most intuitive. I often find myself forgetting where to find certain items, as they're not located where I would expect them to be. As a child of the internet age and very tech-savvy individual, I don't usually have this problem with other software.

Review Source

AM

Ayaka M.  
Developer Relations Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Don't waste your money. You're better off using Slack + Confluence."

February 16, 2022

1.0

Poor. I'd wouldn't recommend them to anyone.

Pros

The self-service aspect of the UI/portal.

Cons

Their tester management services (professional services maybe?) is a joke. Unprofessional and not the least bit focused on understanding the customer's objectives - just going through vanilla project management motions. Features are too hard to find. UI is not intuitive. Learning curve to get up and running and actually deriving some value from the product are too high.

Review Source

DM

Dan M.  
Head of Customer Success  
Telecommunications  
Used the software for: Less than 6 months

### "Great tool for testing new products; great customer validation expertise"

March 10, 2020

5.0

We are using Centercode for Alpha and Beta testing a new product. The team is very experienced and responsive. The platform is a tool. It does take a lot of expertise to use the tools at maximum potential. Overall the team and product have met our needs and we will be using them with other testing programs.

Pros

Intuitive interface; lots of ways to slice and dice information; good to facilitate discussions within communities; easy to offer feedback; good report generation

Cons

would be nice to have template reports; easier way to sort and prioritize ranked topics; would like multi-language support (Spanish, French, Japanese)

Review Source

DM

DIEGO M.  
LBM  
Music  
Used the software for: 2+ years

### "CENTERCODE FOR TESTING BETA VERSIONS "

November 12, 2020

5.0

Pros

THE EASY WAY TO INFORM ABOUT news and download the latest versions.

Cons

sometimes the servers are bussy and it's difficult or slow download the softwares.

Review Source

FM

Federica M.  
Community Project Coordinator  
Sports  
Used the software for: Less than 6 months

### "CenterCode usage "

January 7, 2020

3.0

During those three months using CenterCode, I have fount it useful in order to get data quickly through surveys pulling out data in a different formats based on the company needs.

Pros

I like the possibility to have all the data in one place only and use the platform to communicate directly with the users engaging with them mostly through surveys.

Cons

Personally I have fount the software not user-friendly and hard to get the project set-up in some cases. All the micro-steps are hard to get and take time to make sure to have set-up everything correctly.

Review Source

MB

Mick B.  
Community Manager  
Music  
Used the software for: 2+ years

### "Centercode has been a great help"

December 12, 2019

4.0

Beta testing with wide groups of external people

Pros

Lots of customization possibilities that are possible

Cons

Onboarding new colleagues can be clunky, as some things are not as straight forward as expected

Review Source

BB

Bryant B.  
Product Manager  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Great Beta software, consultants "

February 21, 2020

5.0

Beta testing for new smart NPI products

Pros

I like that it gives very detailed information about the new technology products you are developing. It can also be customized to get the feedback you specifically are looking for.

Cons

The software is very easy to use but without the help of the consultants we wouldn't have been able to use it to it's full potential

Review Source

DY

Dennis Y.  
Project Manager  
Tobacco  
Used the software for: 2+ years

### "Lot of features"

December 18, 2019

5.0

Pros

The amount of features that the platform has

Cons

It's not open source. It would be nice if more experience users could program their own features

Review Source

TM

Tiffany M.  
Senior Product Manager  
Consumer Goods  
Used the software for: 2+ years

### "Best tool for all Product Manager's Launching new products"

October 19, 2021

5.0

Pros

Setting up and managing a beta test is very easy. There is a lot of flexibility and customization within the tool so you can make each beta experience unique to your needs.

Cons

There are a lot of set up options, so there is a learning curve in using the tool

Review Source

JM

Johnathan M.  
Product Operations Manager  
Computer Software  
Used the software for: Less than 6 months

### "Solid beta program platform"

March 30, 2021

4.0

Pros

The ability to configure a beta and the amount of functionality and features is comprehensive.

Cons

It has a steep learning curve and the integrations require us to commit cycles to development work.

Review Source

mA

monika A.  
Sr director customer experience  
Consumer Electronics  
Used the software for: 1-2 years

### "works"

February 18, 2020

4.0

it's ok

Pros

Works to help us source beta users. We're able to get more users using centercode

Cons

Hard to navigate sometimes when looking at things customers write in

Review Source

MG

Mike G.  
Community Manager  
Sporting Goods  
Used the software for: 1-2 years

### "Centercode for a better beta experience "

February 14, 2022

5.0

Pros

Reporting and surveying have made our beta programs run smoother and more efficient

Cons

Can take awhile to navigate all the features and learn how to set up different daily tasks and surveys.

Review Source

abP

arne boel P.  
Test lead  
Consumer Electronics  
Used the software for: Less than 6 months

### "Help motivate testers"

March 1, 2022

4.0

It's OK - need to get used to it following more projects

Pros

I like that you frequent are get notified on mail that something can be done.

Cons

Have a bit of troble navigating around and find stuf like what have I reported - but guess this will come by time

Review Source

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