--- title: "Prime Suite Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Prime Suite Software - reviews, pricing plans, popular comparisons to other Primary Care EHR products and more." source_url: "https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/" page_type: "product" language: "en" --- # Prime Suite Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Prime Suite ## What is Prime Suite? Cloud-based electronic health record (EHR) and practice management system designed for healthcare providers that helps manage medical practice, patients, records, administrative tasks, and more. Providers can create and share templates to streamline workflows, while clinical alerts support timely care interventions. The practice management features enhance efficiency with billing and clearinghouse integration. ## What is Prime Suite used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Primary Care EHR](https://www.capterra.com/primary-care-ehr-software/)[OBGYN EMR](https://www.capterra.com/obgyn-emr-software/) Top alternative Featured Overall rating Based on 205 user reviews Reviews sentiment Positive 73% Neutral 10% Negative 17% Pros & cons Responsive support and guidance Intuitive and simple navigation Frequent technical disruptions ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Prime Suite?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.greenwayhealth.com/&name=Prime Suite) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Prime Suite 3.8 (205) VS. [4.7 (647)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Starting Price Contact vendor Starting Price $59 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (205) Ease Of Use 4.4 (647) Value For Money 3.8 (127) Value For Money 4.4 (587) Customer Service 3.8 (187) Customer Service 4.6 (614) ## Prime Suite alternatives Highest Rated [4.8 (97)](https://www.capterra.com/p/159263/Better/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (153)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [ModMed](https://www.capterra.com/p/124590/EMA/) [4.4 (369)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/124590/EMA/) [athenaOne](https://www.capterra.com/p/98735/athenaOne/) [3.8 (912)](https://www.capterra.com/p/98735/athenaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/98735/athenaOne/) [View all alternatives](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/alternatives/) ## FAQs about Prime Suite Overview ### What problems does Prime Suite solve? Prime Suite solves disconnected practice workflows, duplicate data entry, slow claims processing, and paper-heavy charting by combining scheduling, billing, clinical documentation, e-prescribing, reporting, and patient portal tools in one customizable system. Physician practices, billing teams, front-desk staff, nurses, and specialty clinics benefit most from faster onboarding, cleaner claims, and more complete records. Answer based on 150 reviews Overview ### Which roles and teams benefit most from Prime Suite? Prime Suite is most used by medical practice managers, office administrators, physicians, and billing teams that need to keep clinical and operational work connected. Providers use it to document care and manage patient records, while administrators and billing staff handle scheduling, claims, coding, revenue cycle tasks, and practice oversight. Answer based on 165 reviews Overview ### What company size and industries is Prime Suite built for? Prime Suite is built mainly for small healthcare organizations, with 85% of reviewers from small businesses and 88% from medical practices. It also serves midsize businesses at 12% and enterprises at 3%, with additional use in hospital and health care organizations at 10% and health, wellness and fitness at 2%. Answer based on 205 reviews Features and Usability ### What are the key features of Prime Suite? Prime Suite includes core EMR/EHR and practice management features such as patient records management, scheduling, billing support, and e-prescribing. Differentiating capabilities include customizable templates, orders tracking, patient portal access, and reporting tools for clinical quality measures and Meaningful Use, with mobile access supporting chart review and office workflows. Answer based on 108 reviews Overview ### Is Prime Suite good for specialty medical practices? Prime Suite fits many specialty practices through customizable templates, specialty workflows, and integrated clinical and billing tools. OB/GYN, gastroenterology, surgery, cardiology, and dermatology teams often value that flexibility, though multi-specialty groups may face more setup work, uneven specialty fit, and occasional friction with e-prescribing, reporting, or regulatory requirements. Answer based on 39 reviews Integrations ### Which third-party tools and platforms does Prime Suite integrate with? Prime Suite integrates with Phreesia for patient self-check-in workflows. Reviewer mentions also reference API-based connectivity and compatibility with related tools such as Updox. The clearest confirmed third-party integration is Phreesia, with integrations appearing most relevant to front-desk intake and practice management processes. Answer based on 20 reviews Getting Started and Support ### How easy is it to onboard and train a team on Prime Suite? Prime Suite offers live online sessions, webinars, videos, and documentation, and reviewers describe onboarding as manageable for staff with basic computer skills and front-office users. Admins, managers, and teams customizing templates or workflows usually need more time, follow-up training, and clear internal procedures to stay consistent. Answer based on 47 reviews Getting Started and Support ### What customer support options does Prime Suite offer, and how do users rate the experience? Prime Suite offers email/help desk, a knowledge base, phone support, and chat. Users often describe support as helpful, knowledgeable, and responsive, especially for urgent issues and follow-up. Some report inconsistent trainer quality, long hold times, slow ticket resolution, and periods where service quality declined before later improving. Answer based on 108 reviews Features and Usability ### How well does Prime Suite handle reporting? Prime Suite handles everyday clinical, billing, and compliance reporting well, especially for practices willing to learn its custom tools. Many administrators and billing teams like the range of available reports and export options, but custom report building can feel dated, confusing, and harder for enterprise workflows or advanced analytics. Answer based on 39 reviews ## Pros and Cons Responsive support and guidance 87% positive reviews out of 91 Most reviewers find customer support accessible, knowledgeable, and helpful in resolving issues and answering questions. Frequent technical disruptions 68% negative reviews out of 37 Some users report bugs and issues cause delays, slowdowns, and require lengthy resolution times from support. Intuitive and simple navigation 80% positive reviews out of 46 Most reviewers describe ease of use as a key benefit, highlighting intuitive design and quick learning curve. Adaptable solution for practices 91% positive reviews out of 32 Most reviewers indicate physician practice features support diverse specialties, regulatory compliance, and efficient workflows for providers. ## Features AI summary Based on 151 Primary Care EHR reviews Capterra data shows that buyers of Primary Care EHR rank the following features as their top priorities: - **Medication Management** (**46%** of reviewers rated this feature as critical) - **Patient Records Management** (**60%**) - **EMR/EHR** (**67%**) Prime Suite supports all three of the features reviewers rate most highly: **Medication Management**, **Patient Records Management**, and **EMR/EHR**. Together, these capabilities help practices manage prescriptions accurately, maintain complete patient histories, and document care in one system, allowing teams to improve clinical workflows and deliver more informed patient care. Patient Records Management 3.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details EMR/EHR 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and securely store digital patient records Patient Scheduling 3.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Patient Portal 3.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Online portal where patients can access information such as health records, treatment plants, etc. Task Management 2.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Alerts/Notifications 1.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Prime Suite 36 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - EMR/EHR: Create and securely store digital patient records - For Cardiologists: Intended to be used by cardiologists - For Family Medicine: For family practices - For Neurologists: Designed for Neurologists - For Obstetrics & Gynecology: For obstetrics and gynecology (OB/GYN) practices - For Orthopedics: Specialized software for Orthopedic practices - For Pain Management: Designed for pain management practices & departments - For Primary Care: Designed for primary care doctors/facilities. - For Urologists: Intended to be used by urologists. - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is --- Get Advice We can help you find the software with the features you need. Features 3.7 (205) 3.7 Based on 205 reviews ## Pricing Value for money 3.8 (127) ### Starting price Free trial not available Value for money 3.8 (127) 3.8 Based on 127 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (187) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (187) 3.8 Based on 187 reviews ## User reviews Overall rating 3.8 Based on 205 reviews Filter by rating 5(70) 4(75) 3(23) 2(14) 1(23) Mentioned topic Sorted by most recent CB Carol B. Billing Manager Medical Practice ### "Billing Mgr" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 24, 2025 I was never able to streamline my workflow. Pros The medical charting was very simple to use. Cons The financial applications and reporting was difficult to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LY Loganne Y. Ultrasound Technologist Hospital & Health Care ### "Prime Suite Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 15, 2024 Overall experience with Prime Suite is positive during use, it’s when switching or upgrading that the experience is less positive. Pros I liked the ease of use and minimal training required to use it. Cons If you are changing from something else prior or changing from Prime Suite to something new a lot of information can get lost and is not able to be accessed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alicia B. Certified Medical Assistant Medical Practice ### "My experience with Prime Suite" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 5, 2024 My overall experience with Prume Suite is great! Pros As a CMA in a very busy Family practice its crucial to have a good working EMR and I think Prume Suite was just that. It made charting very easy and not very time consuming. It's very simple to refill patients medications, view lab/imaging results, put in referrals to specialists, schedule patients, and communicate back and forth with each physician. Cons One thing i think it's missing or I dont know how to is putting in reminders for things that need to be followed up on. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Bob L. Medical Director Medical Practice ### "HIPAA nightmare upon retirement" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 November 15, 2023 Recently changed to semiretired status and exited this software platform. I purchased a 3 month extension specifically to allow time for exiting and transfer of necessary information. Unable to extract financial records despite multiple contacts with customer service. I was told that I could transfer the date out only at the end of use. As I reached the end of my extension I attempted to transfer data. I was then informed that the data only came in and a format that does not allow access, except by transferring to another third party. I investigated these options very closely and could find no platform that could provide this function for less than $8000. This is an unreasonably burdensome cost for the exit of a small practice. I lost the chance to follow-up collections of outstanding accounts. It also means that I cannot respond to patient requests for this data. This places me at risk for HIPAA violation. When I purchased the software, before its acquisition by Greenway Health, I was promised a no cost exit with usable data. In retrospect, if I was just given basic support a customer service, I could have selectively printed PDFs of individual patient's statements. There is no excuse for not providing data in the simple usable format that can be exported to Excel or Google sheets. This conversion is offered by third parties.. After all the years and all the money paid Greenway, the should have provided this data conversion internally. I was led on until they extracted a 3 month extension contract from me. Pros Used this software beginning with a legacy product that was acquired by Greenway. It provide a stable platform for our function, medical billing. Cons HIPAA nightmare upon retirement. Cannot extract data in any usable for at the end of service contract. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CH candace H. Practice operations manager Hospital & Health Care ### "Don't bother" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 27, 2023 Horrible Pros I do't have anything positive to say about this software Cons customer service is awful. I have had a support ticket open for 253 days for an error with pulling prescription history. Not a single person has contacted me, I asked for a supervisor and there isn't on. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) To create office notes more efficiently and increase patient volume and faster reimbursement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC April C. Business Office Director Medical Practice ### "Overall just okay" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 21, 2023 Pros Greenway is an older EMR with established systems. I do like the billing platform. Cons Scheduling, task management, and analytics are where Greenway needs the most help and updates. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KP Kenderia P. Program Manager Health, Wellness and Fitness ### "Challenges keep arising. " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 February 14, 2023 Recently they have been overbilling us for more providers than we even have. Very disgusted with response time for solutions to billing and software times. Pros Clinical alerts for pop health. Able to identify all gaps in care at the point of care without additional software. Cons Need functional care plans and support needs to improve. Reasons for choosing Prime Suite Overall felt like the best option. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES Elena S. Physician Medical Practice ### "You are on your own" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 11, 2023 Our overall experience has been poor Pros We are site 64, using this product for more than 10 years. The clinical portion is easy and intuitive, although we have received zero support in learning. The notes are easy to read and fast to complete. Cons The management portion is quite difficult, but most of all, the instruction is not existing and, after paying for advanced training, we are going no where. The support is not only horrendous for the software, but the billing is even worse. They have been charging us for features that we don’t use and our representative occasionally responds to email but never showed up at the meetings that HE set up. It has been over two months and still …no response Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Renee M. Office Software Support Medical Practice ### "Greenway PrimeSuite Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 7, 2022 We have been with Prime Suite for many years- they have had many growing "pains" over time, either with product management, customer service or just what direction the company is going in general. I do feel that they have definitely redirected and have placed success of the clients as priority. Pros One of the main pros for Prime Suite is its user flexibility. Staff are able to customize screens, templates, filters across the entire software application that best fits their needs and productivity. It lends itself to different "levels" of system users. Cons Reporting functionality can be challenging due to how the data is stored. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RB Richard B. president/owner Medical Practice ### "Beware!" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 6, 2022 Poor at best. They also sold us a dictation product that constantly crashes the system. Literally multiple times a day. Pros Not easy to implement. Had to totally rearrange our office flow and we wrote most of the templates for patient visits ourselves. Cons There have been issues all along with this software. Glitches, the product stops working due to "upgrades" and workarounds have to be done. Now, most recently, they changed something on their end-not ours- without any warning at all and we are being told we have to get a whole new internet to correct the issue. We are now switching to a new product and the 2 companies won't talk with each other to transfer the data smoothly. Beyond frustrating. Haven't had normal office functioning of the product for weeks and they are NOT helpful fixing the problems that they created themselves. Reasons for choosing Prime Suite cost, but the hidden costs we came to find out later have made this product more expensive to run than the others and has less functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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