# Prime Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Prime Suite the right Primary Care EHR solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/reviews --- Prime Suite 3.8 (205) [View alternatives](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Prime Suite Ease of use 3.8 Customer Service 3.8 ## Pros and Cons in Reviews Responsive and knowledgeable assistance 87% positive reviews out of 91 Most reviewers indicate customer support is responsive, knowledgeable, and helpful, addressing issues promptly and valuing user feedback. Frequent technical disruptions 68% negative reviews out of 37 Some reviewers report bugs and issues cause delays, slowdowns, and unresolved errors, leading to frustration and workflow interruptions. Intuitive and simple operation 80% positive reviews out of 46 Most reviewers find ease of use notable, with intuitive navigation and quick learning for staff with varying experience. Adaptable solution for physicians 91% positive reviews out of 32 Most reviewers describe physician practice support as highly adaptable, customizable, and effective for various specialties and regulatory needs. ## Showing most helpful reviews Showing 1-25 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Business Manager Hospital & Health Care Used the software for: 2+ years ### "We've Used Primesuite for 7 years!" May 2, 2019 5.0 Pros We started off with local servers in our office to house PrimeSuite. We've since transferred to the cloud-based version and love it! Since we made this transition it's allowed us to open multiple locations seamlessly. We've even integrated patient reminders and a collection service. PrimeSuite does it all for us! Cons This software can be a little expensive. If you can justify the cost, I would highly recommend it. Review Source LY Loganne Y. Ultrasound Technologist Hospital & Health Care Used the software for: Less than 6 months ### "Prime Suite Review" October 15, 2024 5.0 Overall experience with Prime Suite is positive during use, it’s when switching or upgrading that the experience is less positive. Pros I liked the ease of use and minimal training required to use it. Cons If you are changing from something else prior or changing from Prime Suite to something new a lot of information can get lost and is not able to be accessed. Review Source AC April C. Business Office Director Medical Practice Used the software for: 2+ years ### "Overall just okay" March 21, 2023 3.0 Pros Greenway is an older EMR with established systems. I do like the billing platform. Cons Scheduling, task management, and analytics are where Greenway needs the most help and updates. Review Source ZM Zachary M. CMIO and physician Medical Practice Used the software for: Less than 6 months ### "A good EHR that continues to improve..." December 7, 2016 5.0 We have used this product since August of 2011. Since then, we have seen this EHR go through it’s growing pains, but ultimately, continues to improve and build on a platform that is more user-friendly and customizable (by non-techinical personnel which ultimately lowers overall cost of ownership) than many others out there in the market. No EHR is perfect and anyone touting such is not providing a realistic assessment of the current state of EHRs. There are definite pros and cons of each and ultimately, decisions need to be made with systems that have more pros than cons. As with any EHR system, you will only see maximum efficiency if the proper time is taken to perform the right set-up and then continuous process evaluation to tweak and adjust as the practice moves forward. Pros Ability of non-technical users to update and adjust templates without requiring the assistance of highly-paid consultants or users with advanced “technical” expertise. The new orders module helps tremendously for many different areas and can be used to help with PQRS, in-office lab testing or imaging (and has helped us with many audits to provide evidence of ordering and interpretation of said tests), and many other areas (including questionnaires). The new mobile version is one of the best I’ve seen and the interface continues to improve. It’ll really be a game-changer once the ability to chart form mobile is released. I think this will expand the ability to chart from an iPad (or iPhone if a doc chooses) compared to a clunky computer or laptop. The additional modules (while they do cost extra, but at a reasonable rate), integrate well for a patient portal, messaging system, PQRS registry, population health management, and clearinghouse. Finally, the Meaningful Use reporting system is one of the best I’ve seen. It makes it easy to track how physicians are performing throughout the year and make adjustments to help meet MU criteria. While it is already good, a future update should make it even better. I best not forget that have a dedicated Client Experience Manager and dedicated account executive helps to keep a personal touch with how we are performing as a practice and act as a liaison with the company executives. Cons The correspondence module for referral letters is really weak and needs a major overall. We still have to resort to transcription for more customized and stream-lined correspondence (versus sending the entire note). We know things are trying to move to a more electronic medium in communication, however, some docs will never abandon their fax machines and still really on paper charts. As such, we must maintain a quick and efficient method for communicating with these referring physicians. Direct messaging is good, but currently feels more like an after-thought. It will be nice when this is truly and fully incorporated into the software. The interface does seem a little dated, however, we have been told there are plans to overhaul the user experience and interface in the coming year to give it a “fresher” appearance more in line with the current mobile offering. Review Source SG S G. PM/ EMR Specialist Medical Practice Used the software for: Less than 6 months ### "Primesuite for large groups" November 22, 2016 4.0 We've been using Primesuite since 2013. We are a large (and growing) Gastro practice in Florida with about 250 users and 20 locations. We migrated every office over from their EMR/ paper onto Primesuite and just like any other EMR, we have had many ups and downs along the way. We have experienced growing pains on our end as well as growing pains on Greenway's end. No one is going to be 100% satisfied with their EMR company, but it's the nature of the beast. I like the flexibility we have with the system and the ability to customize so many different features for all our individual locations that it allows them to still practice as individuals. That being said, the more flexibility you have, the more confusing or harder it can be to grasp all the different possibilities. On the clinical side, there are many different ways you can tailor a workflows for each user in the office from set up, templates, orders, filters, tasks, etc.... I feel it is extremely user friendly and you can customize the system to fully utilize your time and streamline documentation in order to focus more on the patient. HOWEVER, you have to put the work into building it for YOURSELF. On the other hand, I have heard it's a lot tougher than some of the previous systems on the practice/ billing side- especially since we need to keep everything separated by location. The larger we get the slower the system is in sending out claims or harder to run reports. I have heard a good bit of complaints from the billing side. I feel the clinical side of this software is better than the practice side, but I also mostly work on the clinical side. For larger practices there are a number of areas that need improvement, but you will find that in most systems as well. Pros I like the flexibility and customization for the providers/ staff in order to accommodate the individual roles in the office. I also enjoy the patient portal and having patients log in and fill out their paperwork on line so it populates the chart. That saves a lot of data entry time. I also appreciate the webinars they send out and the training they have online to keep everyone updated with the changes. They also have a large conference once a year to focus on continued education and training within the systems. They have very knowledgeable resources working these events and allow you to bounce ideas off of them or speak with them face to face about what you are experiencing. They are always very friendly and helpful. You can schedule one on one time with management or with an expert in Primesuite. It's also one of the greatest networking experiences to speak with other practices on the same system as you. You can ask how they utilize the system or what they would recommend for workflows if you are struggling. I find that conference is well worth attending for anyone who is starting out on the system or who has been on it for years. One last thing would be the people that work there. Everyone you talk to in support is very helpful and pleasant to speak with. We'd be lost without a few specific people that we work with on a weekly or quarterly basis. Cons I hate that the system cannot separate out (HL7) documents coming into the system by office location. They are all mixed together so that's very frustrating the bigger we get. The staff have to sort through all the providers to find their own physician's documents. This is something that affects larger groups the most. I have not personally seen a solution yet, however they might have something to fix this- but I will believe it when I see it. Also the reporting for the CBO is getting to be an issue and we don't know if it's because of our size, our servers, the product version we upgraded to, ISP, etc..... Review Source AS Alene S. Used the software for: ### "" April 17, 2013 4.5 We are Lakeland Surgical Clinic and we consist of 8 board certified general surgeons located in Jackson Ms. We offer the latest surgical techniques in Robotic, Bariatric, Laparoscopic, Breast and General Surgery in 7 different facilities in the greater Jackson area. We have been with Greenway Medical Technologies since January 1st, 2005. We were with Companion Technologies, which at that time they were trying to go EHR and never could get there. Our new, younger physicians had wanted to look at a more user friendly computer system and they wanted something that would take us into the future. We are currently on the latest version of PrimeSuite and the capabilites are endless. I actually went through the implementation process in 2004 and went to Carrollton for training. They actually sat down with us one-on-one and what they helped us build, we are still using in our office today. When it came time for the office as a whole to train, Greenway sent four trainers (two for chart and two for administrative) and they made the transition as smooth as possible. They made sure that everyone, including the physicians, were comfortable using the system before they left. The support that we get from them is like no other. They pride themselves on really helping the consumer. I remember before we actually hired ICS as our IT company we were trying to do it ourselves. Well, one of the network switches went down so half of our office was not able to work. I did not really know what to do except to call Greenway Support. I was in a panic and Al who works in support and Greenway diagnosed my problem, he then called Best Buy to get them to hold the piece of equipment that I would need to replace and then he walked me through getting those users back online again. Now if that is not customer service then I am not sure what is. We currently have implemented PrimeMobile, PrimePatient, PrimeSpeech and parts of PrimeDataCloud. Each of these Primes are awesome in their own right. PrimeMobile is great becasue the physician can actually in put a picture or free text a note directly into the patients chart from the hospital while they are making their rounds. They can also check their schedule, view the full patients chart and create a charge from their phone/ipad. PrimePatient is a very nice feature because the patient can communicate with us through this portal without having to make a phone call. The Patient forms and Health History forms that the patient fills out online directly imports into our system. The patient can also pay their bill on line as well as request prescriptions, medical records, ask a question to our nurses/doctors and even make their own appointment. PrimeSpeech, which our doctor LOVES gives him the capability to dictate directly into the chart, which improves time savings and accuracy. PrimeDataCloud is where we go to visit our dashboards. This holds our PQRS measures and it is very user friendly when you go to fill out the information and submit it all to CMS. You have the ability the send patient records for a single visit to other providers/hospitals. With the help of Greenway Medical Technologies and their Primes we have been able to achieve meaninful use Stage 1 Year 2. We have attested and recieved 266,500.00 in Incenitive money. So if we had it to do all over again, well you bet your bottom dollar we would do things exactly the same. Review Source DB Diana B. Used the software for: ### "" February 28, 2013 4.0 We are an 11 Physician, 6 midlevel OB/GYN practice in Fayetteville, Georgia, but had two large satellite offices in Jonesboro and Newnan. All staff and providers are fully functional on the product and have been since implementation in 2003. I was impressed with the coordination between Greenway and multiple staff members during the deployment process. I can only compare our deployment of Medical Manager and Greenway and say that the Medical Manager deployment was an absolute disaster, leaving me and my staff totally bewildered. They spent two days on site, performed minimal training and there was no follow-up from them except when they wanted to sell something else. Comparing to the Greenway deployment which was well planned and thought out. We spent many hours prior to deployment thinking through and discussing our workflow and planning for the change and it paid off. They were here for ample time and every office to hold our hands as we waded through the deep waters. Moving from paper to EMR is a difficult process, but we actually planned and made it as painless as possible. The giant pay out was the increase in revenue from more accurate charting, coding and billing. We researched products for two years prior to selecting Greenway and we were early adopters within the Greenway system. We have seen this company evolve to one of the very best EMR companies in the business. My biggest concern was customer support, especially when concerning the chart side of our business. I can say that we have not been disappointed. They are responsive to immediate needs, but not only that, they listen to my concerns and desires for product development. The development of products over the years far surpasses what I even expected. We utilize the system to it fullest capacity, at least as much as we can learn and swallow and implement. I was very fortunate to have many of my physicians who championed and carried the charge as we moved forward and continue to move forward. Dr. Killebrew was at the latest PrimeUser Meeting this falll and was very impressed at the concentrated learning and take-away she had from this meeting. I was impressed with her, she attended meetings, brought ideas to the table and continues to talk about all that was learned. She is encouraging others to attend this year's meeting. I find the product ease and functionality to be excellent. As others in our business, we see turnover in the ranks from time to time and training new employees and providers has been easy to accomplish. We believed in the value of education from the beginning and have sent staff from time to time to the Greenway headquarters for Super User training. This has proved to be a valuable asset to the practice. I would choose Greenway again if I had it to do all over again. I believe they have something no other EMR vendor has. They have hired staff who understand the clinical environment and that has translated over to both the products and training as well as support. To me, this is one of their biggest assets. Many EMR vendors hire people who understand sales, technical mumbo jumbo and can create a great technical product, but they have no understanding of how that works in the "real" world. Lastly, if I were to leave this practice (which probably won't ever happen) and look for another practice opportunity, it would only be one that had Greenway. Review Source NL Natalie L. Used the software for: ### "" February 18, 2013 4.0 We had a two part launch with Greenway's PrimeSuite, first our PM side separate from our chart side. We launched our PM side Oct 2010 and our Chart side July 2011. Although slightly cumbersome to begin with, this phased approach helped keep our clinic functioning as smoothly as possible during the transition and was a way to reduce staff stress. The longer delay also enabled us to craft our own templates, which was essential since we are a specialist practice (Orthopedic Spine Surgery). Greenway was accommodating in allowing us this time to get our templates as close to what our providers could envision the "normal" clinic to look like. They were also very responsive in getting back to us as we encountered various issues while building then. Since we were not in a live clinic session while doing this work it went fairly smoothly. We spent a great deal of time crafting these, and I think if you went live without taking the time to really mold your own templates, you would have a difficult time no matter what area in which you practice medicine. We had various trainers for our chart implementation, and some were better than others. However, once we found a trainer we could work well with and we felt understood the product fully in how it would relate to our practice, Greenway worked with us to complete our training with them. In looking back over the transition, although it was difficult at times (as any transition from paper to electronic would be), we think we weathered the storm fairly well. In large part this was due to the immense amount of staff support and buy in. You have to have your ancillary staff on board as they will and can do a tremendous amount of heavy lifting to make it as good as it can be. Our providers still notice some shortcomings (e-Prescribe often being the one that stands out) but we took as much extra time as we could to make their templates as thorough as possible to try to speed them up during the clinic. The immense amount of documentation for a specialist to enter via a template is always going to be a lot of work (EHR systems speed some things up and slow some things down) but we feel this system is giving us as much flexibility as we could get from an EHR. We have tried to make PrimeSpeech work for us in an effort to speed up clinical documentation, but so far have not had much success with that, but we are constantly trying to figure out how we can improve what we use daily. We also find that Meaningful Use in a Specialist office often hinders the workflow, but that would be true of any attempt to capture data that may or may not be applicable to a specialist. I have been very happy with the technical support of the product at Greenway, but will also admit that with any EHR, the staff has to be willing to think outside of the box and to take a concern of daily workflow and try to make that work within the system. When we think of these things and bring them to Greenway, their support has been very good in allowing us to make this happen. We did a great deal of research before deciding to partner with Greenway (we researched the product that would best fit a specialist practice), and in that respect we have been very pleased with our PM and Chart solution via Greenway. I would encourage all specialist practices to give them an educated look to see if the product would fit their practice. Review Source TS Tammy S. Project Manager/Billing supervisor Medical Practice Used the software for: Less than 6 months ### "Greenway meets our needs" December 6, 2016 5.0 We are a privately owned clinic with 29 (currently) providers. We had paper charts until 2013 when we went with Greenway. We chose Greenway because our providers decided that they wanted to still do as much dictation as they could, which Greenway allowed us to do. Through the past couple of years and learning to build the templates we need, this dictation hasn't been such a priority for the providers, but the ones that want to do this, can still do it with a Nuance product and PrimeMobile solutions. In 2014 we outsourced our billing with Greenway's Revenue Management. This was a challenge to get everyone on the same page, but persistence and sticking with it we are now happy with the choice to do this. We ended up downsizing about 15 of our billing personnel when we did this, so we knew we HAD to make it work and we did. We do not use the Greenway Patient Portal, when we began with Greenway the only option to us was to use the Medfusion portal and now that the Greenway Patient portal exists, it would not be beneficial to switch over. Greenway and MedFusion do not currently have a way to seamlessly transfer our patients from one portal to the other. The staff at Greenway has been VERY helpful. If we have an issue and it isn't resolved, i have been known to go up the chain to get some solution to a problem and that has not been a problem for Greenway staff. The training was exceptional when we went live on both practice and chart. We do have several interfaces with Greenway: lab, radiology, portal, etc and that have been an issue that our IT department has been working with Greenway on. The API's don't seem to be stable for some reason, it seems to be an issue that upgrades and hot-fixes cause the interfaces to have issues. Our nursing and doctors have gotten good at using Greenway and there are so many ways to do things within the software, which makes it flexible for different types of users and workflows. Pros Ease of use and the intuitiveness in using it. We have a customer experience manager, we can call her at any time with questions and she helps us out, she is very helpful. If you need a report and you can't figure out how to create it, call support, they will set it up for you. Tons of reports. Cons Sometimes when calling support, you will get someone on the phone that tells you to do something, that you KNOW you shouldn't do. Greenway has promised that they would get a better support solution and they have delivered. It is alot better than it was in the past. Sometimes the billing invoices are not to be trusted and convoluted. They are hard to read, not logical in any sense, do not indicate what exactly the charges are for and the same charge will appear in numerous places on the statement. We have to review the statement every time before payment is made. Review Source PE Paula E. Office Mgr Hospital & Health Care Used the software for: 2+ years ### "Tier 1 Orthopedic & Neurosurgical Institute--Cookeville TN" February 16, 2017 5.0 We went from paper charts and a little $ software the doc purchased when he started the practice back about 20 years ago, to Greenway's PrimeSuite in 2007. It was an awesome experience because they sent people to our office to spend a few days training on the PM side and we went live on it first.Then they sent the clinical side trainers back a month later to get the physicians trained on template building and gave us great instructions on how to implement it slowly rather than jumping in with both feet. We recently merged with another site who also went on PS about 4 years ago. They aren't utilizing it to it's fullest capacity so I am hoping to train them and get them to loving it as much as we do! Pros It's built on one platform rather than the chart side being separate from the PM side like some of the earlier EHR's were. Support is wonderful...love the live chat when it's available. The Greenway community website is very helpful to log cases and blog with other users. If I have an urgent support issue I can call support and get help from the person who answers the phone or they will get me to someone to help me. That is a real plus when you have doctors in the clinic and they have a script error or something urgent. Cons The thing I like least is user rights. I wish there was an easier way to know which user right affects which part of the software. It's sometimes called something totally different in user rights than what it is called in the software. Setting up new users would be easier if we could copy another user. Wish there were a little help with PQRS, MU, MACRAS & MIPS. It's pretty difficult for specialties to meet the requirements and takes a lot of research, google and networking with others to get it done. I don't know if we ever did get enough measures in the list to make our last MU attestation. Review Source mN michael N. MD Health, Wellness and Fitness Used the software for: 2+ years ### "Repeatedly Bill for services despite being paid" May 25, 2021 1.0 NOt good - the billing department cannot keep accounts straight cannot keep invoices straight can tell us why we are being billed Pros It works .... most of the time nothing special easily replaced by many others which are less expensive and will have less interruptions due to THEIR mistakes Cons Their Billing department is totally confused. WE have then set up on a monthly pay basis - every three months or so they shut us down for a week stating we have not paid. We then have to make multiple phone calls send them copies of our bank statements etc etc and they reinstate us realizing they cant keep track of payments made. THis has become a real problem ans we will be seeking another vendor very soon Reason for choosing Prime Suite Our Billing vendor suggested - Review Source MC Mark C. Doctor Medical Practice Used the software for: 2+ years ### "Physicians To Women, Roanoke VA" March 6, 2015 1.0 Pros Printouts are functional and readable. It doesn't actively try to hurt you, physically. Cons Poor, poor, poor support! I often have staff members running around trying to be productive while they wait an hour on hold each time they call. They have to use their own cellphones, then put it on speakerphone and put it in their pocket so that I'm not just paying them to sit on the phone for an hour. My nurse often walks around with Greenway On-Hold waiting music emanating from her pocket. It'd be funny if it wasn't so infuriating. I get a nervous tic every time someone says the words "Seamless upgrade" to me. A recent example of our latest "Seamless upgrade" was the search function for diagnoses was just crippled. Now, I have to memorize the exact wording of the descriptor for the ICD-9 code I need. I can't just search for a keyword, I have to know how the sentence begins exactly. So now I have to pull out my iPhone, perform a ICD9 keyword search on a free app, then enter the ICD9 into greenway. Greenway's response, after listening to Greenway music for an hour, was I could send in an email requesting that the ability to search for ICD9's. I have little faith such an email would ever be read by anyone who'd give a care. Review Source jE jennifer E. Admin Assistant Hospital & Health Care Used the software for: 1-2 years ### "Intuitive EHR system" October 29, 2018 5.0 I used this system daily at a previous clinic I worked at. Company was bought out and EPIC was brought on instead, which is much more complex. Pros Easy to learn, took almost no time to train new users. Easily incorporated dictation for providers. Integrated well with our Phreesia system for patient self check-in. The face-sheet screen is a great feature, allowing you to see important patient info at a glance. The integrated billing section was great and allowed staff to easily answer questions related to billing without passing the patient off to someone else. One-stop problem solving was a huge patient satisfier! Cons User interface feels dated, unable to customize notes. Review Source KP Kenderia P. Program Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Challenges keep arising. " February 14, 2023 4.0 Recently they have been overbilling us for more providers than we even have. Very disgusted with response time for solutions to billing and software times. Pros Clinical alerts for pop health. Able to identify all gaps in care at the point of care without additional software. Cons Need functional care plans and support needs to improve. Reason for choosing Prime Suite Overall felt like the best option. Review Source SS Stephanie S. Pediatrician Medical Practice Used the software for: 2+ years ### "Straightforward product" August 31, 2018 4.0 Good product overall, could be better in functionality for pediatrics in particular Pros Coding suggestions for notes Inter office messaging system Orders entry Folders for documents (labs, notes, correspondence, etc) Cons Does not use metric system for vitals which is very inconvenient Growth charts are not very user friendly Orders tracking is difficult Scheduling isn’t very customizable (I.e. visit length options) Review Source WA William A. Physician Hospital & Health Care Used the software for: 2+ years ### "No customer service" March 24, 2022 2.0 Customer service and problem-solving is nonexistent with this company. Multiple error messages every single day with no response from the company. Any product without support is not worth buying. Pros Products barely adequate with templates. Cons Orders tracking and diagnosis mapping is terrible. Review Source JB Janis B. Office Manager Medical Practice Used the software for: 2+ years ### "User Friendly" January 5, 2018 4.0 Any problem or questions that I have with any function in Greeway is ALWAYS handled promptly, professionally and each person that I have spoken with in these past years has addressed my issue with grace and a positive attitude which from my side of the page is extremely helpful Pros Practice Management Side - ease of use and I love the Greenway Clearing House feature as it is so easy and the turn around of claims is fabulous Cons The appt scheduler - I would like to see a drop down or something so you can see future appts listed for one patient...presently, you can only see one past and one in future Review Source RD Ron D. Senior Application Analyst Medical Practice Used the software for: 2+ years ### "Huggins Hospital input" February 24, 2017 3.0 Overall we are pleased with the solution. We have been on it since Sept 2011 and have 10 practices including 7 primary care and 3 specialties up on it as well as our Hospitalists and ED. We also have a lab interface that obtains results from our inpatient system. Sometimes getting support responses on clinical items has been difficult though we do have a network of people at Greenway who make themselves available to pursue critical items for us (thanks!). Pros For small-medium size offices/implementations like ours, we find it is a good fit and works well. Navigation is easy and intuitive. We are also finding that currently, the application has been at its most stable point since we've been on it. The v17.30 release improved things substantially. Cons It would be helpful if some items in the build could be customized by users. Such as the Clinical summaries and being able to pull lab results directly into a correspondence to name a few. The Wizard is also coming with ICD9 and not ICD10 codes. Review Source WS WendySue S. Office Manager Medical Practice Used the software for: 2+ years ### "We purchased Greenway in 2011. I still feel we made the right decision." July 5, 2017 5.0 This is a very dynamic program and covers all needs of a busy family practice. All EMR's take time and effort to make them work right, but we still feel we made the right decision to go with Greenway. Pros I love the functionality of this robust program. We are still learning to use it more efficiently and it continues to grow with us. Cons Setting up this program has a lot of time and decision making which is not always understood when you start. This is also why it keeps getting better though as well. Just wish we knew then what we know now. Review Source DB Dean B. CEO Medical Practice Used the software for: 2+ years ### "Greenway is a comprehensive practice management and Electronic Medical Record solution." June 9, 2017 4.0 Greenway is a great product to help independent physician practices manage their patient care. Pros Robust in features, very flexible on medical record documentation, reasonably priced, revenue cycle management module works very well, and their is innovation with the software and features Cons Have had some customer support issues, but they are improving, senior management team has seen a lot of turnover, needs to have a compatible acute care solution for hospitals Review Source DE Dena E. Billing Manger Medical Practice Used the software for: 2+ years ### "Could not have made a better choice in EHR" May 3, 2017 5.0 The support that you receive from this company you will never find anywhere else. Pros Team Members and Customer Service at all levels are top notch! Ease of Use Excellent training and implementation plans Cons There really is not much that I can come up with as far as Cons go, I guess the one and only thing that I can think of is that when you enter a patient info the system you cannot remove them, I know that this is the same in many systems. Review Source BV Brandi V. Office Manager Medical Practice Used the software for: 2+ years ### "Love/Hate relationship" July 13, 2017 4.0 Definitely recommend doing extended training well AFTER go-live. It is much more helpful once you somewhat understand what you are doing!! Pros Love that you can track just about anything anyone does. It is very detailed and fairly easy once you get through the learning process. Cons Takes quite a while to really understand and get the hang of the software and there are several ways to do most things. Too many 'clicks' for some things. Review Source LG Loretta G. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Greenway is always improving our experience." August 17, 2017 5.0 Pros Greenway works to stay ahead of the changes in the medical industry. I have been on the PrimeSuite system for 14 years and it is always changing as needed. They offer a several user exchanges and conferences each year. Cons The only things I have been disappointed with was the quick initial training and quick deployment. Of course, that was 14 years ago. I hope it has improved. Review Source bP berit P. office manager Medical Practice Used the software for: 2+ years ### "We have been with Greenway since we went live with our EMR the end of 2011. " November 27, 2017 4.0 After researching multiple software programs we are happy we chose Greenway. Pros Customer support has improved a great deal. We are now assisted almost immediately with any issue that arises. They are knowledgeable, professional and great to work with. Cons The patient scheduling area of Prime Suite is probably our least favorite area of the whole system. Review Source RC Robbin C. Office Manager Medical Practice Used the software for: 1-2 years ### "Office Manager " February 8, 2017 5.0 Overall Greenway Prime Suite is a good solid product with a lot to offer. It will take a little effort and training to get familiar with the system but once you do it is easy. We are very satisfied with how it helps us in our business. Pros Their support staff is superior to any customer support I have ever encountered. They are trained well and if they don't know the answer they get you directly to someone who does. Cons I can be a little difficult to learn in the beginning but once you get the basics of the system you are fine. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.