# Page 3 | Prime Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Prime Suite the right Primary Care EHR solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/reviews

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Prime Suite

3.8 (205)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Prime Suite

## Showing most helpful reviews

Showing 51-75 of 205 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SI

Stephanie I.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Greenway PrimeSuite"

April 30, 2019

4.0

Overall PrimeSuite is a great product for our specialty. We have looked at other systems within Greenway and they are not as user friendly and definitely are not set up for the type of patient we see.

Pros

It is specific to our specialty. The facesheet is easy to read and can be customized to fit the needs of the employee whether they are a physician, medical assistant or front office staff.

Cons

The reports are lacking and you cannot make the program fill the screen

Review Source

BA

Brice A.  
Practice Administrator  
  
Used the software for: 2+ years

### "Daily use in a Pediatric Clinic of 9 Providers"

June 5, 2018

2.0

Pros

Cost is reasonable compared to several others out there. It isn't hard to navigate. Patient charts make sense. Includes billing, scheduling and charting all in one. Scheduling works really nicely (though always room for improvements) Reports are very customizable (if you know what you're doing). Customer service has had rocky periods, but is greatly improved from recent years presently.

Cons

It isn't the smoothest system ever - too many customizations per provider available. Workflow is clunky, but manageable. Background setup is a pain. Reports don't translate to usable interfaces (like excel).

Review Source

CN

Candace N.  
CT Technologist  
Medical Practice  
Used the software for: 2+ years

### "CT Technologist"

September 13, 2017

5.0

Pros

The software is very user friendly and upgrades are available frequently. Adding spell check as a feature has been a great deal of help. The customer service representatives are always very helpful and knowledgeable as well.

Cons

The software is not currently integrated with the CHS and Novant hospital systems in our area. If the software was integrated with the CHS and Novant systems then our referring doctors would be able to review our patient's office notes through their systems without us having to fax everything over to them and vice versa. This would be a very useful feature to have.

Review Source

MB

Mirza B.  
MD  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "recurrent loss of data"

October 23, 2020

1.0

poor

Pros

Once you develop the template it is easy to use

Cons

poor customer support have had loggin delays every morning for months contacted Customer service they were not able to resolve the issue. every month have at least a couple of times where input data is lost because the system malfunctions and does not save the note I have to redo the note, frequent error messages

Review Source

LS

Louetta S.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Good experience - would recommend above others "

May 18, 2015

4.0

Pros

We have been with Greenway since 2006 and really love the software and it's capabilities. The templates are very easy to tweak to the provider's way of practicing. The online customer support panel and training are improving by the day. I used to train others on EHR's so I have several to compare it to and by far I recommend Greenway. No software is perfect but I believe that they are trying to stay in touch with what the customer needs and offer many alternatives.

Cons

Like I mentioned in previous comments, we have been with Greenway since 2006. But in the last 2 years, they have made some changes and problems occurring because of those changes. The changes are because of the mergers with other software vendors. But with that being said, since I have trained other on computer software, I expected hiccups with the merger. I do think that Greenway is hiring many people to try to rectify the situation and will come back out on top.

Review Source

KE

Kathi E.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Best EMR you will every use. "

September 5, 2018

5.0

Greenway Prime Suite has made our lives so much easier by offering a great EMR.

Pros

Prime Suite software makes it very easy to become a pro user in no time! It is easy to find your way around and the help guide answers any questions you may have. The Customer Community is excellent, you can participate in additional learning classes, and find answers to any problem area you are having without having to open a case, it can be fixed with a simple help guide.

Cons

I would like to be able to see the entire day of the schedule and all the providers on the screen at once.

Review Source

KH

Kristin H.  
EHR Implementation  
Medical Practice  
Used the software for: 2+ years

### "PrimeSuite Review"

February 10, 2017

4.0

Have been live on PrimeSuite since 2012, coming from a paper system, after extensive research of several other EMRs. Launched front and back office at the same time at 5 different offices. Reporting capabilities and ease of creating Excel and Word files that everyone could read were a real draw.

Pros

Working most in the clinical applications side, I find the ease of documenting patient visits and the ability to track an order from start to completion a real asset.

Cons

The medication module takes patience. It is the area I hear the most about from providers and clinical staff. Improvements could be made here.

Review Source

PH

Pam H.  
Biller  
Medical Practice  
Used the software for: 2+ years

### "Straightforward System"

February 10, 2017

5.0

I have been billing for 30 years and this is the best system I have used. It is clear and concise. Easy to learn and makes my job easier. The trainers are great and don't leave your side until you're comfortable. A lot of systems employ many screens to do one thing. This system does not make you do that. You always know what patient you're working and where you are. Appointment scheduling is also simple........especially if you have to reschedule an appointment.

Pros

The reporting is great. Very clear and simple. Also the support staff is excellent. They know what they are doing and they are fast with answers and help.

Review Source

KH

Kelle H.  
President  
Financial Services  
Used the software for: 2+ years

### "Excellent Product"

January 9, 2018

4.0

Great product, support is the best in the market....

Pros

Continues to provided improvements to meet regulatory requirements, best support in the market, A+

Cons

Some features are difficult to cross train staff and providers.

Review Source

GS

Greg S.  
President and Pediatrician  
Medical Practice  
Used the software for: 6-12 months

### "Scared like every other practicing physician about beginning EHR, but Greenway Health has "

February 22, 2017

5.0

We looked around for a long time to find the right company to help implement an EHR system into our busy pediatric practice. Greenway Health was a great choice and they have shown us that they keep their promises after the "sale." Training options are plentiful and understandable with no hint of condescension. I give them my highest recommendation.

Pros

As pediatricians, we know that most software is written with other kinds of physicians in mind but Greenway Health says they care about us and have the perfect training regiment to help us assimilate into the future.

Cons

I've been practicing pediatrics for more than 26 years and have the usual trepidation regarding a move into EHR... The only negative features of Greenway Heath are the same as any other software based system: it slows you down but you can learn it and Taylor the templates to your needs so that productivity loss is at a minimum

Review Source

LH

Linda H.  
Billing Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Prime Suite Software"

March 19, 2019

4.0

Overall experience with Greenway Prime Suite has been positive. If they do not have what is needed, they will work to get it for you. They listen to the consumer.

Pros

Ease of use--Consumer friendly. customer Service is always helpful, friendly, pleasant.

Cons

Can't think of anything right now. Find 99.99% of my time with Prime Suite has been positive

Review Source

Samantha C.  
odontólogo general  
  
Used the software for: 6-12 months

### "Great software"

May 1, 2018

5.0

Pros

This is a good smart software. It is fast and efficient. It has a good logistics to manage a health center

Cons

The software is complicated to use. It can not be used under any platform. On some cellphones it updates slow

Review Source

CC

Caitlyn C.  
IT Assistant  
Medical Practice  
Used the software for: 2+ years

### "Great Product, Needs Better Coding"

March 19, 2019

3.0

Pros

I liked the functionality of PrimeSuite the most. Its incredibly user-friendly and the look is appealing.

Cons

The coding needs to be improved and I was rather disappointed with the MIPS measures this year and the inability of the system to report on all those we tracked.

Review Source

TM

Tara M.  
Trainer  
Medical Practice  
Used the software for: 2+ years

### "Great EHR - easy to manipulate"

June 14, 2017

4.0

Pros

It seemed easy for our team to manipulate the foundation system to our needs. I think it would be ideal for small to medium size medical practices looking for an all in one solution.

Cons

It seems that because the software was able to be configured to allow for a variety of methods to complete tasks it made tough from a training perspective. To prevent any inconsistency, I would recommend setting procedures and policies and building training from there.

Review Source

SF

Steve F.  
  
  
Used the software for:

### ""

December 6, 2012

3.5

I am a solo FP in a town of about 120 MDs. We selected Greenway because our IPA chose it and supported it. We figured that since we had already paid for it from our IPA dues, might as well try it. Our support has been local, and fantastic. Training amounted to making templates that were totally meaningless. Most of the templates I made are in the system somewhere, but I've never seen them again. Occasionally I intentionally misspell something and make a note of it to see if it ever re-appears, but can make little sense of what information that gives me. We had one-one training for the first two weeks, with one trainer each, sitting with me, my MA, and the receptionist. That was critical to launch. That was 11/1/11, and now 13 months later, I'm neutral. We attested successfully. I can find things OK. Scripts require logging into ePrescribe, then logging back out before Primesuite will work. That's time consuming unless you are organized enough to get all your scripts ready then log in or have someone else do it. Diagnosis coding is cumbersome. Can't seem to find things like plantar faciitis, patellofemoral pain, and weakness. Procedure coding is ridiculously difficult. The labs get imported as a document and not as values. Xrays get reports only, not pictures. On the bright side, our collections went up, and I am out of the office an hour earlier that when dictating before. Seems to be written for the accountant and the lawyer more than the provider. But, it is working and does most of what we need. This is my first and last system. I'm gonna quit before I go thru that again. But that prob has nothing to do with Greenway.

Review Source

MG

Mike G.  
IT specialist  
Medical Practice  
Used the software for: 2+ years

### "Greenway is a "Five Star" PM and EHR system."

September 27, 2018

5.0

We interviewed many different companies before choosing a PM/EHR system. Our clinic has now been with Greenway since 2012, and we are very thankful to have this company on our side. Greenway EHR and PM system is the best answer for us.

Pros

Greenway has a smooth and efecient flow. Great software support. Great hardware support. Upgrades are seamless. Pleasant support staff.

Cons

There have been a few hiccups along the way, but Greenway support has always provided a fix or a workaround.

Review Source

AH

Ashley H.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "User Friendly EMR"

October 4, 2018

5.0

Pros

We have been using Greenway since our practice opened in 2004. We tell all new employees if you know basic computer skills you will be able to catch on quick. The customer support is great and you can even solve your issue on a chat instead of having to call in.

Cons

The reports can get confusing at times and running the wrong one happens more than it should. Also, communication about updates can be better.

Review Source

RW

Rachel W.  
RN  
Medical Practice  
Used the software for: 2+ years

### "Greenway"

February 24, 2017

3.0

I wouldn't recommend this product because of the several issues.

Pros

It was fairly easy to learn to use it and navigate through the different areas. The facesheet showed everything you'd want to know about the patient and his/her history in one place.

Cons

It froze up constantly which really interferes with the workflow when you're trying to see patients. There were often times I'd get booted out and have to sign back in.

Review Source

JS

Jason S.  
Administrator  
Medical Practice  
Used the software for: 2+ years

### "7 years in and Greenway PrimeSuite is still finding ways to compete"

January 26, 2016

4.0

Pros

This company is focused on the future. They continue to innovate and work to make their product offer more functionality. They have made verbal commitments to solidify their customer service and have delivered on this promise. They have made adjustments to the way that they develop and update their software to have a greater level of quality control and are much more open to customer feedback. They are making strides to improve and learn from their mistakes. This system also has a great deal of customizable options - one size does not fit all.

Cons

There is still a little "hangover" from the merger two years ago. The "new" regime (many of the original folks at Greenway are still there) continues to tidy up some of the messes that were created by the "old" guard.

Review Source

TA

Teresa A.  
Applications/IT Specialist  
Medical Practice  
Used the software for: Less than 6 months

### "Recommendation"

November 22, 2016

5.0

I like PrimeSuite EHR. It does most everything we need to do for our patients, the CMS quality initiatives and our management team. I think it is User Friendly.

Pros

I think it is fairly easy to learn. It's a very powerful system with depth. I've been responsible for setting up new employees, training, trouble-shooting, opening cases, being the middle-person between THSPP staff and Greenway Technical Support for a year and a half. I still learn something new every day.

Cons

I wish Greenway Help was more helpful. I'd rather look something up that I don't understand than call the Help Desk. Usually when I look something up the answer is outdated or it just doesn't make sense to me. Many times the answer isn't clear, doesn't make sense or I can't even find the answer. For example, yesterday I was looking for instructions on what you are supposed to do to pass the MU Measure of Patient Electronic Access. There are no step-by-step instructions. Also, the only other thing I do not like about it you have to pay for each and every thing including email addresses.

Review Source

GK

Gerard K.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "8 year physician user - Provider side review only"

May 7, 2016

1.5

Pros

EMR side is long outdated with no apparent plan for modernizing. They are STILL working out problems as simple as getting it to have a functional spell check that is compatible with current operating systems. Specialty support other than ob-gyn is non-existant

Cons

On the provider side, EMR is very complicated to get up and running and needs a dedicated templates person for PE admin and templates both. Superbill does not show total charges for the visit. No easy report to even show a physician how much they billed that day. Lab interfaces and integration are available but very expensive to have built. Patient portal, mobile access and others are an additional add-on expense as are many of the other features they show when advertising the product.

Review Source

KH

Kellie H.  
Quality Manager  
Medical Practice  
Used the software for: 2+ years

### "Greenway Health(Primesuite)"

January 16, 2018

4.0

We have always had great customer service with Greenway

Pros

Primesuite is so easy to use and navigate. The customer service is great. Greenway also offers a lot of educational information and webinars.

Cons

I wish it had more of the measures required by CMS. I also think the required steps should be in red and that you couldn't close the chart out until they are done.

Review Source

TG

Tania G.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "EXCEPTIONAL CUSTOMER SERVICE"

November 13, 2018

5.0

It is a great tool and it has made reporting a lot easier

Pros

Exceptional customer service. The reporting is so much easier and I like how it can be reported by CPT codes, patients,charges etc.

Cons

Not all windows expand to full screen. It is very frustrating to look at the daily schedule and only be able to expand the screen to 3/4 and not full screen. Financial Intelligence is not so friendly to use.

Review Source

MD

Marilyn D.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Greenway Prime Suite satisfies all of our needs. Clinical/Practice Management etc."

May 11, 2017

5.0

Pros

I love the customer service! I have never had an issue go unresolved or unaddressed. They are constantly improving on an already wonderful product.

Cons

No knowing when the next upgrade is being released, until it's already out. It would be helpful if we got an e-mail telling us that is available so we can get on the list.

Review Source

JR

Joshua R.  
Director of Practice Management  
Medical Practice  
Used the software for: 2+ years

### "difficult software to master, but once comfortable with it, it can do many things for a multi specialty group"

April 12, 2017

4.0

Pros

diversity, reporting, customer service. We have a multi speciality group, and we are able to use this product for the various provides to their general satisfaction

Cons

20th century appearance and layout. The screen size is small, the font is small, the buttons are not in obvious places. It looks like windows 95.

Review Source

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