--- title: "Kimoby Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kimoby Software - reviews, pricing plans, popular comparisons to other Cloud Communication Platform products and more." source_url: "https://www.capterra.com/p/222173/Kimoby/" page_type: "product" language: "en" --- # Kimoby Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kimoby ## What is Kimoby? Kimoby is a leading cloud-based communication platform that enables Business Instant Messaging for improved team collaboration, exceptional customer service, and mobile payment requests. It helps business service departments reach the right person at the right time. Using the data and resources that businesses already have at their fingertips, Kimoby makes it easy to boost engagement and sales with instant marketing campaigns, automated reminders, multimedia files, and more. ## What is Kimoby used for? [Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $349 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kimoby?[Manage this product listing](https://www.g2.com/products/kimoby/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kimoby 5.0 (22) VS. [4.4 (97)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) Starting Price $349 Flat Rate, Per Month Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (22) Ease Of Use 4.4 (86) Value For Money 4.7 (19) Value For Money 4.3 (80) Customer Service 4.9 (21) Customer Service 4.2 (72) ## Kimoby alternatives [Mobile Text Alerts](https://www.capterra.com/p/152417/Mobile-Text-Alerts/) [4.5 (86)](https://www.capterra.com/p/152417/Mobile-Text-Alerts/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152417/Mobile-Text-Alerts/) Highest Rated [TextP2P](https://www.capterra.com/p/183310/Text-P2P/) [5.0 (129)](https://www.capterra.com/p/183310/Text-P2P/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/183310/Text-P2P/) [CM.com Communications Platform](https://www.capterra.com/p/196877/CM-com/) [4.9 (7)](https://www.capterra.com/p/196877/CM-com/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/196877/CM-com/) [Salesmsg](https://www.capterra.com/p/160386/Salesmsg/) [4.6 (75)](https://www.capterra.com/p/160386/Salesmsg/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160386/Salesmsg/) ## FAQs about Kimoby Overview ### Which roles and teams benefit most from Kimoby? Kimoby is most used by automotive service departments, especially service managers, service advisors, and fixed operations leaders who need to streamline customer communication, appointment coordination, and repair approvals. Operations managers, controllers, and general managers benefit from improved workflow visibility, while customer experience and business development teams use it to strengthen follow-up and retention. Answer based on 22 reviews Overview ### What company size and industries is Kimoby built for? Kimoby is built mainly for small businesses in automotive service departments, where 77% of reviewers are small businesses and 82% are in automotive. It also serves midsize companies at 18% and enterprise teams at 5%, with additional use in construction at 9% and maritime at 5%. Answer based on 22 reviews Features and Usability ### What are the key features of Kimoby? Kimoby offers AI, contactless NFC, fraud detection, and mobile payments for transaction and communication workflows. It also includes 2-way messaging, SMS and MMS, appointment scheduling, confirmations and reminders, automated responses, campaign management, contact databases, real-time analytics, and payment processing. Integrations ### Which third-party tools and platforms does Kimoby integrate with? Kimoby integrates with 6 third-party dealer and dealership management platforms: AutoSoft Online, Autosoft DMS, CDK Global, Dealertrack DMS, Hunter, and PBS Systems. These connections cover core automotive workflow systems used for sales, service, and customer communication data exchange. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Kimoby offer? Kimoby provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs for learning features and setup steps. Getting Started and Support ### What customer support options does Kimoby offer? Kimoby provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe the support staff as quick to respond with issues and concerns, and the system as easy to communicate through, though feedback is limited to a small number of comments. Answer based on 1 reviews ## Features AI summary Based on 491 Cloud Communication Platform reviews Capterra reviewers highlight these as the top features buyers look for in cloud communication platform software: - **Call Routing** (**62%** of reviewers rated this feature as critical) - **Mobile Access** (**62%**) - **Alerts/Notifications** (**51%**) Kimoby includes **Alerts/Notifications**, which can keep teams informed about updates and time-sensitive customer activity. However, it does not offer **Call Routing** or **Mobile Access**. Instead, it provides other highly rated capabilities, including **Communication Management** (**60%**) and **API** (**52%**). These features help businesses manage conversations across channels and connect the platform with other systems, allowing teams to maintain visibility and coordinate customer communication more efficiently. Alerts/Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Communication Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Appointment Scheduling 4.9 (14) 35.71% of 14 reviewers that rated this feature as important or highly important Schedule appointments via a calendar 2-Way Messaging 5.0 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time Contact Management 5.0 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Contact Database 4.9 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Kimoby 67 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI: Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contactless NFC: Near-field communication method to share data and process contactless payments - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Fraud Detection: Identify and prevent suspicious activity - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Mass Texting: Send messages to multiple subscribers at the same time - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Alerts: Notifications via mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - One-to-One Messaging: Send personal messages to clients or attendees - Other: Integration with other corporate software solutions such as travel and expense. - Personalization: Adjust communications based on previous interactions or personal preferences - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration --- Get Advice We can help you find the software with the features you need. Features 5.0 (22) 5.0 Based on 22 reviews ## Pricing Value for money 4.7 (19) Basic $349.00 Flat Rate,Per Month Value for money 4.7 (19) 4.7 Based on 19 reviews ## Integrations [ Hunter](https://www.capterra.com/p/161625/Hunter/)[ CDK Global](https://www.capterra.com/p/122988/CDK-Global/)[ Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/)[ Autosoft DMS](https://www.capterra.com/p/16157/Autosoft/)[ PBS Systems](https://www.capterra.com/p/2059/PBS-DMS/)[ AutoSoft Online](https://www.capterra.com/p/129786/AutoSoft-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (21) 4.9 Based on 21 reviews ## User reviews Overall rating 5.0 Based on 22 reviews Filter by rating 5(21) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent IN Irene N. Business Development Executive Construction ### "Customer Communications Management Tool with Content Marketing Capabilities " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2024 Pros Kimoby automates the entire process of marketing which saves time. Customer communication is also at breeze for 24/7 with Kimoby. Cons Kimoby does all what I yearn for on my end. Keep it up!. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jessica S. Brand Director Construction ### "Depends what you need it for" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 11, 2022 Pros We liked that it was very easy to use and set up, and can send things out automatically/scheduled Cons We did not like that users can easily opt out of receiving messages. We used this to remind employees to send timesheets but they would just opt out and it rendered the system useless Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Klaudia S. Customer Experience Manager Automotive ### "Amazing product. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2021 Pros Kimoby is very easy to use, with fantastic support. Great integration with the systems we use. Cons Would love to see a 2 way integration with other software's, i.e. CDK. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MK MARCO K. SERVICE ADVISER Automotive ### "EFFICIENT TOOL" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2021 GREAT EXPERIENCE Pros INSTANT BACK AND FORTH COMMUNICATION COMPARED TO EMAILING, PICTURES AND VIDEO ATTACHMENTS ARE GREAT WHEN THE CUSTOMER IS DESCRIBING AN ISSUE ON HIS CAR. Cons I WOULD LIKED IT IF THERE IS COURSES IN PLACE TO HAVE US UTILIZE THE SYSTEM TO ITS LIMITS THAT IT OFFERS Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 7, 2021 Hi Marco, Thank you for your review! We are currently working on a video series that will provide educational content on how to use Kimoboby to excel at Business Instant Messaging. Follow us on LinkedIn to get updates on when these come out. All the best, The Kimoby team AF Auston F. Service Advisor Automotive ### "Kimoby keeps me available at all times. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2021 Pros I love that Kimoby gives me the chance to connect with customers on my Phone, PC, or iPad! Cons When typing in a phone number there is a significant lag. Sometimes picks numbers no where near the invidual I am trying to access Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 2, 2021 Hi Auston, Thank you for your review! Our customer success team will be in touch with you to investigate the delay issue which seems to be an isolated situation. Talk soon, The Kimoby team MK maria K. service advisor Automotive ### "Easy platform to use and Fast way to communicate with clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 30, 2021 easy to use, quick. Its my immediate contact. I rarely have voicemails to follow up with anymore! Pros note setting able to write notes and reminders for myself and colleagues Cons cant void a payment link, wish I was able to also have video Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 2, 2021 Hi Maria, Thank you for your kind review! Good news regarding the 2 items you mentioned in the cons section! 1- Voiding a payment link is possible https://help.kimoby.com/en/support/solutions/articles/30000026703-canceling-a-payment-request 2- You can send videos directly from the mobile app or by adding a video file to the message on the desktop interface. https://help.kimoby.com/en/support/solutions/articles/30000031443-sending-a-video-from-the-mobile-app Please feel free to reach out to your customer success manager if you need assistance with these or any other features. All the best, The Kimoby team KV Kyle V. Assistant Service Manager Automotive ### "Great product, very user friendly." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2021 Love It! Pros Everything is displayed and very easy to access and read. Cons Nothing, so far everything is very easy to use and there are no features I can think to add. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 29, 2021 Hi Kyle, Thank you for the kind review! We're happy to see that our users enjoy the simplicity and performance of our platform. All the best, The Kimoby team JB john B. general manager Maritime ### "can't live with out it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2021 Instead of playing phone tag or waiting on a reply email with service customers I can get the answers we need to keep the shop moving. before our guys had to change to another job or wait until we heard back from the customer for approval. Pros I no longer spend my day playing phone tag with customers. my team and I can all easily access customers any time and get the answers we need so we can keep working. Cons not as easy to reopen a conversation or go back to review one Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 29, 2021 Hi John, We're glad to hear that Kimoby is having such a great impact on your day-to-day and thank you for your feedback on reopening conversations. All the best, The Kimoby team KK KRISH K. OPERATIONS MANAGER Automotive ### "GREAT PRODUCT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2021 VERY HAPPY, GREAT SERVICE, GREAT PRODUCT Pros EASE OF TEXTING CUSTOMERS USING YOUR COMPUTER. SAVED MESSAGES Cons NOTHING MUCH, I RECCOMEND IT TO EVERYONE Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 29, 2021 Hi Krish, Thank you so much for recommending Kimoby to everyone! All the best, The Kimoby team TW Tim W. Service Manager Automotive ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2021 With Kimoby we were able to automate some of our tasks, which allows more time to be spent where it is needed. Pros Software easy to navigate, setting up new users is easy. If you need assistance, a Kimoby representative helps you right away. Verses some systems you actually talk to a real person. Cons Would like more reporting, would be nice if we could see if the customer actually came to the store and purchased any product. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 29, 2021 Hi Tim, Thank you for your review! Providing the best customer support is deeply ingrained in Kimoby's DNA :) All the best, The Kimoby team [View all Reviews](https://www.capterra.com/p/222173/Kimoby/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.