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Pros
We liked that it was very easy to use and set up, and can send things out automatically/scheduled.
Kimoby is very easy to use, with fantastic support. Great integration with the systems we use.
Cons
We did not like that users can easily opt out of receiving messages. We used this to remind employees to send timesheets but they would just opt out and it rendered the system useless.
When typing in a phone number there is a significant lag. Sometimes picks numbers no where near the invidual I am trying to access.
Showing Most Helpful
Showing 22 of 22 reviews
"Work Smarter not Harder"
Overall: It has made life a lot easier, letting customers know when there vehicle is ready for pick.
Pros: Ease of using the the product, for payments, appointment bookings
Cons: nothing I can think off the top of my head and i have not heard of staff not happy with the product
Vendor Response
"So glad we installed Kimoby prior to Covid-19 lockdowns!"
Overall: Very simple to use, stable platform that has not let us down
Pros: It's so intuitive, there is almost no learning curve.
Cons: No issues I can think of, it has been a great experience
Vendor Response
"Depends what you need it for"
Pros: We liked that it was very easy to use and set up, and can send things out automatically/scheduled
Cons: We did not like that users can easily opt out of receiving messages. We used this to remind employees to send timesheets but they would just opt out and it rendered the system useless
"Love using Kimoby daily and easy to teach to staff"
Overall: Instant communication with customers instead of having to wait for them to get a voicemail to respond
Pros: How easy it was for every member to learn to use multiple functions of Kimoby in less than a day
Cons: Not being on a DMS to have a seamless transition with our client base. Having to load our own appointment lists every day.
Vendor Response
"How i rate Kimoby"
Overall: It sure cuts time from our employees to do other things i like it when i can see that morning who confirmed their appointment for the day
Pros: What i like about this software is the ease to use it. it has cut cost by automatically remind customers of their appointments let them know when they are due for service. allows us to get payment. communicate when their vehicle is done, i can go on for a while.
Cons: I honestly can`t think of anything i dislike about the product.
Vendor Response
"Easy platform to use and Fast way to communicate with clients"
Overall: easy to use, quick. Its my immediate contact. I rarely have voicemails to follow up with anymore!
Pros: note setting able to write notes and reminders for myself and colleagues
Cons: cant void a payment link, wish I was able to also have video
Vendor Response
"Great way to interact with customers!!!!"
Overall: Excellent for custome rinteraction. Huge time saver!!!
Pros: Love the ease of use. Makes customer contact much easier for scheduling appointments, reminders and being able to connect with customer for upsells, estimates and informing of vehicle ready when otherwise customer may not be able to take phone calls. A huge time saver!! Love the feature of being able to send customers pics when there is a issue with the vehicle.
Cons: Sometimes messages do not go to the right person.
Vendor Response
"Great Product"
Overall: With Kimoby we were able to automate some of our tasks, which allows more time to be spent where it is needed.
Pros: Software easy to navigate, setting up new users is easy. If you need assistance, a Kimoby representative helps you right away. Verses some systems you actually talk to a real person.
Cons: Would like more reporting, would be nice if we could see if the customer actually came to the store and purchased any product.
Vendor Response
"EFFICIENT TOOL"
Overall: GREAT EXPERIENCE
Pros: INSTANT BACK AND FORTH COMMUNICATION COMPARED TO EMAILING, PICTURES AND VIDEO ATTACHMENTS ARE GREAT WHEN THE CUSTOMER IS DESCRIBING AN ISSUE ON HIS CAR.
Cons: I WOULD LIKED IT IF THERE IS COURSES IN PLACE TO HAVE US UTILIZE THE SYSTEM TO ITS LIMITS THAT IT OFFERS
Vendor Response
"Makes my job easier!"
Overall: Crystal clear quotes, no room for error
Pros: I will confirmation about any details right from the customer. Will have paper trails send pictures about damaged parts send videos or receive videos of issues with the car
Cons: I have no issues with this app, I just wished my dealership was set up for kimoby pay already!
Vendor Response
"great tool for service advisors"
Overall: customer communication is way more efficient, quicker and clearer
Pros: Very easy to use, quick communication with customers. Same day service conversions have gone way up
Cons: the message notifier has been inconsistent, I will not always be alerted when an incoming message has arrived. The same issue has occurred on multiple browers
Vendor Response
"Excellent Review"
Overall: [SENSITIVE CONTENT] and team have created a great software that works well with our daily operations! keep up the good work!!
Pros: Very user friendly system. Painless payment process. easy to communicate with customers. support staff is quick to respond with any issues/concerns we have.
Cons: no comment. systems works well the way it is.
Vendor Response
"Very Transformational"
Overall: very positive
Pros: It is very easy to use and the customer feedback is great. We literally barely ever pick up the actual phone anymore.
Cons: It would be nice to have a proper mobile app so the work is not desktop focused
Vendor Response
"Customer Communications Management Tool with Content Marketing Capabilities "
Pros: Kimoby automates the entire process of marketing which saves time. Customer communication is also at breeze for 24/7 with Kimoby.
Cons: Kimoby does all what I yearn for on my end. Keep it up!.
"Solid product fair price"
Overall: it has been fabulous
Pros: The level of support is fantastic, any issues are resolved quickly. Their team listens to suggestions for improvements
Cons: have not found any reasons to complain about this software
Vendor Response
"Kimoby Review"
Overall: Excellent. Highly recommended. We brought this system into our 18 dealerships.
Pros: The ease of use. When a team member is away, you can place an automatic response, which will direct it to another team member. The biggest thing is the text to payment method. Extremely good software
Cons: Only knock is American Express credit cards do not work on the payment portion
Vendor Response
"Customer communication"
Overall: Customers are quicker to answer a text than a phone call or email, so makes contacting customers an easier thing,
Pros: It helps being able to contact customers without staff having to use their personal form - It also creates a record that if getting an approval for work done. The customer afterwards cannot say he did not authorize it.
Cons: We have not had any issues, any downfalls are on our side as not having the phone numbers in the correct places for contact of the customer
Vendor Response
"can't live with out it"
Overall: Instead of playing phone tag or waiting on a reply email with service customers I can get the answers we need to keep the shop moving. before our guys had to change to another job or wait until we heard back from the customer for approval.
Pros: I no longer spend my day playing phone tag with customers. my team and I can all easily access customers any time and get the answers we need so we can keep working.
Cons: not as easy to reopen a conversation or go back to review one
Vendor Response
"Kimoby keeps me available at all times. "
Pros: I love that Kimoby gives me the chance to connect with customers on my Phone, PC, or iPad!
Cons: When typing in a phone number there is a significant lag. Sometimes picks numbers no where near the invidual I am trying to access
Vendor Response
"Amazing product. "
Pros: Kimoby is very easy to use, with fantastic support. Great integration with the systems we use.
Cons: Would love to see a 2 way integration with other software's, i.e. CDK.
"Great product, very user friendly."
Overall: Love It!
Pros: Everything is displayed and very easy to access and read.
Cons: Nothing, so far everything is very easy to use and there are no features I can think to add.
Vendor Response
"GREAT PRODUCT"
Overall: VERY HAPPY, GREAT SERVICE, GREAT PRODUCT
Pros: EASE OF TEXTING CUSTOMERS USING YOUR COMPUTER. SAVED MESSAGES
Cons: NOTHING MUCH, I RECCOMEND IT TO EVERYONE
Vendor Response