Capterra Logo
Helping businesses choose better software since 1999
Kimoby

Reviews of Kimoby

5.0 (22)
Write a Review!
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Pros

  • We liked that it was very easy to use and set up, and can send things out automatically/scheduled.

  • Kimoby is very easy to use, with fantastic support. Great integration with the systems we use.

Cons

  • We did not like that users can easily opt out of receiving messages. We used this to remind employees to send timesheets but they would just opt out and it rendered the system useless.

  • When typing in a phone number there is a significant lag. Sometimes picks numbers no where near the invidual I am trying to access.

Showing Most Helpful

Showing 22 of 22 reviews

Sort by:
Joan B.
Controller
Automotive, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 28, 2021

"Work Smarter not Harder"

Overall: It has made life a lot easier, letting customers know when there vehicle is ready for pick.

Pros: Ease of using the the product, for payments, appointment bookings

Cons: nothing I can think off the top of my head and i have not heard of staff not happy with the product

Alternatives Considered: Xtime
Reasons for Choosing Kimoby: It was the one that was least confusing and easy to use

Vendor Response

By Kimoby on July 30, 2021
Hi Joan, Thank you for your review! Kimoby is all about helping teams work smarter. Thrilled to hear that we're hitting the mark! All the best, The Kimoby team
Ron M.
Fixed Operations Manager
Transportation/Trucking/Railroad, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 28, 2021

"So glad we installed Kimoby prior to Covid-19 lockdowns!"

Overall: Very simple to use, stable platform that has not let us down

Pros: It's so intuitive, there is almost no learning curve.

Cons: No issues I can think of, it has been a great experience

Alternatives Considered: Xtime
Reasons for Choosing Kimoby: Ease of integration with our DMS and the rock solid reviews from other dealers

Vendor Response

By Kimoby on July 30, 2021
Hi Ron, Thank you so much for the review! Glad to hear that Kimoby was a valuable asset to your business during the trying times we went through. All the best, The Kimoby team
Jessica S.
Brand Director
Construction, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
March 11, 2022

"Depends what you need it for"

Pros: We liked that it was very easy to use and set up, and can send things out automatically/scheduled

Cons: We did not like that users can easily opt out of receiving messages. We used this to remind employees to send timesheets but they would just opt out and it rendered the system useless

Tyler B.
Service Manager
Automotive, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 22, 2021

"Love using Kimoby daily and easy to teach to staff"

Overall: Instant communication with customers instead of having to wait for them to get a voicemail to respond

Pros: How easy it was for every member to learn to use multiple functions of Kimoby in less than a day

Cons: Not being on a DMS to have a seamless transition with our client base. Having to load our own appointment lists every day.

Alternatives Considered: Xtime
Reasons for Choosing Kimoby: Far more options and user friendly

Vendor Response

By Kimoby on July 29, 2021
Hi Tyler, Thank you for your review! We'd love to help you avoid the manual appointment import and it's possible that there's already an integration for your DMS on Kimoby's integration ecosystem. Please reach out to your Customer Success Manager and we'll be happy to assist you in getting set up. All the best, The Kimoby team
Al E.
fix operation mgr
Automotive, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 22, 2021

"How i rate Kimoby"

Overall: It sure cuts time from our employees to do other things i like it when i can see that morning who confirmed their appointment for the day

Pros: What i like about this software is the ease to use it. it has cut cost by automatically remind customers of their appointments let them know when they are due for service. allows us to get payment. communicate when their vehicle is done, i can go on for a while.

Cons: I honestly can`t think of anything i dislike about the product.

Vendor Response

By Kimoby on July 29, 2021
Hi Al, Thank you for your review! We're happy to hear that Kimoby has had an impact on your bottom line and freed up your employees' time for higher-value tasks. All the best, The Kimoby team
maria K.
service advisor
Automotive, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 30, 2021

"Easy platform to use and Fast way to communicate with clients"

Overall: easy to use, quick. Its my immediate contact. I rarely have voicemails to follow up with anymore!

Pros: note setting able to write notes and reminders for myself and colleagues

Cons: cant void a payment link, wish I was able to also have video

Vendor Response

By Kimoby on August 2, 2021
Hi Maria, Thank you for your kind review! Good news regarding the 2 items you mentioned in the cons section! 1- Voiding a payment link is possible https://help.kimoby.com/en/support/solutions/articles/30000026703-canceling-a-payment-request 2- You can send videos directly from the mobile app or by adding a video file to the message on the desktop interface. https://help.kimoby.com/en/support/solutions/articles/30000031443-sending-a-video-from-the-mobile-app Please feel free to reach out to your customer success manager if you need assistance with these or any other features. All the best, The Kimoby team
Vince J.
Service Advisor
Automotive, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 28, 2021

"Great way to interact with customers!!!!"

Overall: Excellent for custome rinteraction. Huge time saver!!!

Pros: Love the ease of use. Makes customer contact much easier for scheduling appointments, reminders and being able to connect with customer for upsells, estimates and informing of vehicle ready when otherwise customer may not be able to take phone calls. A huge time saver!! Love the feature of being able to send customers pics when there is a issue with the vehicle.

Cons: Sometimes messages do not go to the right person.

Vendor Response

By Kimoby on July 30, 2021
Hi Vince, Thank you for your review! All the best, The Kimoby team
Tim W.
Service Manager
Automotive, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 28, 2021

"Great Product"

Overall: With Kimoby we were able to automate some of our tasks, which allows more time to be spent where it is needed.

Pros: Software easy to navigate, setting up new users is easy. If you need assistance, a Kimoby representative helps you right away. Verses some systems you actually talk to a real person.

Cons: Would like more reporting, would be nice if we could see if the customer actually came to the store and purchased any product.

Vendor Response

By Kimoby on July 29, 2021
Hi Tim, Thank you for your review! Providing the best customer support is deeply ingrained in Kimoby's DNA :) All the best, The Kimoby team
MARCO K.
SERVICE ADVISER
Automotive, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 3, 2021

"EFFICIENT TOOL"

Overall: GREAT EXPERIENCE

Pros: INSTANT BACK AND FORTH COMMUNICATION COMPARED TO EMAILING, PICTURES AND VIDEO ATTACHMENTS ARE GREAT WHEN THE CUSTOMER IS DESCRIBING AN ISSUE ON HIS CAR.

Cons: I WOULD LIKED IT IF THERE IS COURSES IN PLACE TO HAVE US UTILIZE THE SYSTEM TO ITS LIMITS THAT IT OFFERS

Vendor Response

By Kimoby on August 7, 2021
Hi Marco, Thank you for your review! We are currently working on a video series that will provide educational content on how to use Kimoboby to excel at Business Instant Messaging. Follow us on LinkedIn to get updates on when these come out. All the best, The Kimoby team
KARAN P.
SERVICE ADVISOR
Automotive, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 21, 2021

"Makes my job easier!"

Overall: Crystal clear quotes, no room for error

Pros: I will confirmation about any details right from the customer. Will have paper trails send pictures about damaged parts send videos or receive videos of issues with the car

Cons: I have no issues with this app, I just wished my dealership was set up for kimoby pay already!

Vendor Response

By Kimoby on July 29, 2021
Hi Karan, Thank you so much for your kind review! Looks like our customer success team has already reached out to set you up with Kimoby Pay since you wrote your review ;) All the best, The Kimoby team
ROBERT B.
service advisor
Automotive, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 21, 2021

"great tool for service advisors"

Overall: customer communication is way more efficient, quicker and clearer

Pros: Very easy to use, quick communication with customers. Same day service conversions have gone way up

Cons: the message notifier has been inconsistent, I will not always be alerted when an incoming message has arrived. The same issue has occurred on multiple browers

Vendor Response

By Kimoby on July 29, 2021
Hi Robert, Thank you for the review and your feedback on the browser notifications. Our development team will make sure that everything is in order on our end. All the best, The Kimoby team
Rod O.
Service Manager
Automotive, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 28, 2021

"Excellent Review"

Overall: [SENSITIVE CONTENT] and team have created a great software that works well with our daily operations! keep up the good work!!

Pros: Very user friendly system. Painless payment process. easy to communicate with customers. support staff is quick to respond with any issues/concerns we have.

Cons: no comment. systems works well the way it is.

Reasons for Choosing Kimoby: Better system functionality and I've work with [SENSITIVE CONTENT] from a previous dealership.

Vendor Response

By Kimoby on July 29, 2021
Hi Rod, Thank you for your feedback! It's great to hear that our efforts to make Kimoby the best business instant messaging software is hitting the mark! All the best, The Kimoby team
EVAN D.
parts Mgr
Automotive, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 28, 2021

"Very Transformational"

Overall: very positive

Pros: It is very easy to use and the customer feedback is great. We literally barely ever pick up the actual phone anymore.

Cons: It would be nice to have a proper mobile app so the work is not desktop focused

Vendor Response

By Kimoby on July 29, 2021
Hi Evan, Thank you for your review! Our mobile iOS and Android apps allow our users to use most of the Kimoby platform features while on the go. Please reach out to your Customer Success Manager as we'd love to hear more about your specific use case and the features you'd like to see on the mobile app. Your input is at the core of our mission to continuously improve the usability and performance of our product. All the best, The Kimoby team
Irene N.
Business Development Executive
Construction, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 19, 2024

"Customer Communications Management Tool with Content Marketing Capabilities "

Pros: Kimoby automates the entire process of marketing which saves time. Customer communication is also at breeze for 24/7 with Kimoby.

Cons: Kimoby does all what I yearn for on my end. Keep it up!.

Paul L.
service manager
Automotive, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 28, 2021

"Solid product fair price"

Overall: it has been fabulous

Pros: The level of support is fantastic, any issues are resolved quickly. Their team listens to suggestions for improvements

Cons: have not found any reasons to complain about this software

Reasons for Switching to Kimoby: Kimoby was a better platform, meets and exceeds CASL

Vendor Response

By Kimoby on July 30, 2021
Hi Paul, Thank you for highlighting the awesome work of our customer success team! All the best, The Kimoby team
Greg H.
Fixed Operations Manager
Automotive, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 21, 2021

"Kimoby Review"

Overall: Excellent. Highly recommended. We brought this system into our 18 dealerships.

Pros: The ease of use. When a team member is away, you can place an automatic response, which will direct it to another team member. The biggest thing is the text to payment method. Extremely good software

Cons: Only knock is American Express credit cards do not work on the payment portion

Vendor Response

By Kimoby on July 29, 2021
Greg, thank you for your review! We hear your point about processing AE and are actively working on solutions to fill that gap. Thank you, The Kimoby team
Barry J.
Service Manager
Automotive, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 26, 2021

"Customer communication"

Overall: Customers are quicker to answer a text than a phone call or email, so makes contacting customers an easier thing,

Pros: It helps being able to contact customers without staff having to use their personal form - It also creates a record that if getting an approval for work done. The customer afterwards cannot say he did not authorize it.

Cons: We have not had any issues, any downfalls are on our side as not having the phone numbers in the correct places for contact of the customer

Vendor Response

By Kimoby on July 29, 2021
Hi Barry, Thank you for your review! It's great to hear that your communications with your customers have been improved by using Kimoby! All the best, The Kimoby team
john B.
general manager
Maritime, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 28, 2021

"can't live with out it"

Overall: Instead of playing phone tag or waiting on a reply email with service customers I can get the answers we need to keep the shop moving. before our guys had to change to another job or wait until we heard back from the customer for approval.

Pros: I no longer spend my day playing phone tag with customers. my team and I can all easily access customers any time and get the answers we need so we can keep working.

Cons: not as easy to reopen a conversation or go back to review one

Vendor Response

By Kimoby on July 29, 2021
Hi John, We're glad to hear that Kimoby is having such a great impact on your day-to-day and thank you for your feedback on reopening conversations. All the best, The Kimoby team
Auston F.
Service Advisor
Automotive, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 30, 2021

"Kimoby keeps me available at all times. "

Pros: I love that Kimoby gives me the chance to connect with customers on my Phone, PC, or iPad!

Cons: When typing in a phone number there is a significant lag. Sometimes picks numbers no where near the invidual I am trying to access

Vendor Response

By Kimoby on August 2, 2021
Hi Auston, Thank you for your review! Our customer success team will be in touch with you to investigate the delay issue which seems to be an isolated situation. Talk soon, The Kimoby team
Klaudia S.
Customer Experience Manager
Automotive, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 6, 2021

"Amazing product. "

Pros: Kimoby is very easy to use, with fantastic support. Great integration with the systems we use.

Cons: Would love to see a 2 way integration with other software's, i.e. CDK.

Kyle V.
Assistant Service Manager
Automotive, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 28, 2021

"Great product, very user friendly."

Overall: Love It!

Pros: Everything is displayed and very easy to access and read.

Cons: Nothing, so far everything is very easy to use and there are no features I can think to add.

Vendor Response

By Kimoby on July 29, 2021
Hi Kyle, Thank you for the kind review! We're happy to see that our users enjoy the simplicity and performance of our platform. All the best, The Kimoby team
KRISH K.
OPERATIONS MANAGER
Automotive, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 28, 2021

"GREAT PRODUCT"

Overall: VERY HAPPY, GREAT SERVICE, GREAT PRODUCT

Pros: EASE OF TEXTING CUSTOMERS USING YOUR COMPUTER. SAVED MESSAGES

Cons: NOTHING MUCH, I RECCOMEND IT TO EVERYONE

Vendor Response

By Kimoby on July 29, 2021
Hi Krish, Thank you so much for recommending Kimoby to everyone! All the best, The Kimoby team