# Kimoby Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kimoby the right Cloud Communication Platform solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/222173/Kimoby/reviews --- Kimoby 5 (22) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Kimoby Ease of use 5.0 Customer Service 4.9 ## Pros and Cons in Reviews JS Jessica S Brand DirectorConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “We liked that it was very easy to use and set up, and can send things out automatically/scheduled“ March 11, 2022 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RM Ron M. Fixed Operations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "So glad we installed Kimoby prior to Covid-19 lockdowns!" July 28, 2021 5.0 Very simple to use, stable platform that has not let us down Pros It's so intuitive, there is almost no learning curve. Cons No issues I can think of, it has been a great experience Alternatives considered [Xtime](https://www.capterra.com/p/187244/Xtime/) Reason for choosing Kimoby Ease of integration with our DMS and the rock solid reviews from other dealers Review Source Response from Kimoby July 30, 2021 Hi Ron, Thank you so much for the review! Glad to hear that Kimoby was a valuable asset to your business during the trying times we went through. All the best, The Kimoby team JB Joan B. Controller Automotive Used the software for: 2+ years ### "Work Smarter not Harder" July 28, 2021 5.0 It has made life a lot easier, letting customers know when there vehicle is ready for pick. Pros Ease of using the the product, for payments, appointment bookings Cons nothing I can think off the top of my head and i have not heard of staff not happy with the product Alternatives considered [Xtime](https://www.capterra.com/p/187244/Xtime/) Reason for choosing Kimoby It was the one that was least confusing and easy to use Review Source Response from Kimoby July 30, 2021 Hi Joan, Thank you for your review! Kimoby is all about helping teams work smarter. Thrilled to hear that we're hitting the mark! All the best, The Kimoby team JS Jessica S. Brand Director Construction Used the software for: Less than 6 months ### "Depends what you need it for" March 11, 2022 4.0 Pros We liked that it was very easy to use and set up, and can send things out automatically/scheduled Cons We did not like that users can easily opt out of receiving messages. We used this to remind employees to send timesheets but they would just opt out and it rendered the system useless Review Source IN Irene N. Business Development Executive Construction Used the software for: 2+ years ### "Customer Communications Management Tool with Content Marketing Capabilities " May 19, 2024 5.0 Pros Kimoby automates the entire process of marketing which saves time. Customer communication is also at breeze for 24/7 with Kimoby. Cons Kimoby does all what I yearn for on my end. Keep it up!. Review Source TB Tyler B. Service Manager Automotive Used the software for: 2+ years ### "Love using Kimoby daily and easy to teach to staff" July 22, 2021 5.0 Instant communication with customers instead of having to wait for them to get a voicemail to respond Pros How easy it was for every member to learn to use multiple functions of Kimoby in less than a day Cons Not being on a DMS to have a seamless transition with our client base. Having to load our own appointment lists every day. Alternatives considered [Xtime](https://www.capterra.com/p/187244/Xtime/) Reason for choosing Kimoby Far more options and user friendly Review Source Response from Kimoby July 29, 2021 Hi Tyler, Thank you for your review! We'd love to help you avoid the manual appointment import and it's possible that there's already an integration for your DMS on Kimoby's integration ecosystem. Please reach out to your Customer Success Manager and we'll be happy to assist you in getting set up. All the best, The Kimoby team KS Klaudia S. Customer Experience Manager Automotive Used the software for: 2+ years ### "Amazing product. " August 6, 2021 5.0 Pros Kimoby is very easy to use, with fantastic support. Great integration with the systems we use. Cons Would love to see a 2 way integration with other software's, i.e. CDK. Review Source AE Al E. fix operation mgr Automotive Used the software for: 2+ years ### "How i rate Kimoby" July 22, 2021 5.0 It sure cuts time from our employees to do other things i like it when i can see that morning who confirmed their appointment for the day Pros What i like about this software is the ease to use it. it has cut cost by automatically remind customers of their appointments let them know when they are due for service. allows us to get payment. communicate when their vehicle is done, i can go on for a while. Cons I honestly can\`t think of anything i dislike about the product. Review Source Response from Kimoby July 29, 2021 Hi Al, Thank you for your review! We're happy to hear that Kimoby has had an impact on your bottom line and freed up your employees' time for higher-value tasks. All the best, The Kimoby team TW Tim W. Service Manager Automotive Used the software for: 2+ years ### "Great Product" July 28, 2021 5.0 With Kimoby we were able to automate some of our tasks, which allows more time to be spent where it is needed. Pros Software easy to navigate, setting up new users is easy. If you need assistance, a Kimoby representative helps you right away. Verses some systems you actually talk to a real person. Cons Would like more reporting, would be nice if we could see if the customer actually came to the store and purchased any product. Review Source Response from Kimoby July 29, 2021 Hi Tim, Thank you for your review! Providing the best customer support is deeply ingrained in Kimoby's DNA :) All the best, The Kimoby team MK MARCO K. SERVICE ADVISER Automotive Used the software for: 2+ years ### "EFFICIENT TOOL" August 3, 2021 5.0 GREAT EXPERIENCE Pros INSTANT BACK AND FORTH COMMUNICATION COMPARED TO EMAILING, PICTURES AND VIDEO ATTACHMENTS ARE GREAT WHEN THE CUSTOMER IS DESCRIBING AN ISSUE ON HIS CAR. Cons I WOULD LIKED IT IF THERE IS COURSES IN PLACE TO HAVE US UTILIZE THE SYSTEM TO ITS LIMITS THAT IT OFFERS Review Source Response from Kimoby August 7, 2021 Hi Marco, Thank you for your review! We are currently working on a video series that will provide educational content on how to use Kimoboby to excel at Business Instant Messaging. Follow us on LinkedIn to get updates on when these come out. All the best, The Kimoby team PL Paul L. service manager Automotive Used the software for: 2+ years ### "Solid product fair price" July 28, 2021 5.0 it has been fabulous Pros The level of support is fantastic, any issues are resolved quickly. Their team listens to suggestions for improvements Cons have not found any reasons to complain about this software Review Source Response from Kimoby July 30, 2021 Hi Paul, Thank you for highlighting the awesome work of our customer success team! All the best, The Kimoby team VJ Vince J. Service Advisor Automotive Used the software for: 2+ years ### "Great way to interact with customers!!!!" July 28, 2021 5.0 Excellent for custome rinteraction. Huge time saver!!! Pros Love the ease of use. Makes customer contact much easier for scheduling appointments, reminders and being able to connect with customer for upsells, estimates and informing of vehicle ready when otherwise customer may not be able to take phone calls. A huge time saver!! Love the feature of being able to send customers pics when there is a issue with the vehicle. Cons Sometimes messages do not go to the right person. Review Source Response from Kimoby July 30, 2021 Hi Vince, Thank you for your review! All the best, The Kimoby team RB ROBERT B. SERVICE ADVISOR Automotive Used the software for: 2+ years ### "great tool for service advisors" July 21, 2021 5.0 customer communication is way more efficient, quicker and clearer Pros Very easy to use, quick communication with customers. Same day service conversions have gone way up Cons the message notifier has been inconsistent, I will not always be alerted when an incoming message has arrived. The same issue has occurred on multiple browers Review Source Response from Kimoby July 29, 2021 Hi Robert, Thank you for the review and your feedback on the browser notifications. Our development team will make sure that everything is in order on our end. All the best, The Kimoby team ED EVAN D. parts Mgr Automotive Used the software for: 1-2 years ### "Very Transformational" July 28, 2021 5.0 very positive Pros It is very easy to use and the customer feedback is great. We literally barely ever pick up the actual phone anymore. Cons It would be nice to have a proper mobile app so the work is not desktop focused Review Source Response from Kimoby July 29, 2021 Hi Evan, Thank you for your review! Our mobile iOS and Android apps allow our users to use most of the Kimoby platform features while on the go. Please reach out to your Customer Success Manager as we'd love to hear more about your specific use case and the features you'd like to see on the mobile app. Your input is at the core of our mission to continuously improve the usability and performance of our product. All the best, The Kimoby team mK maria K. service advisor Automotive Used the software for: 1-2 years ### "Easy platform to use and Fast way to communicate with clients" July 30, 2021 5.0 easy to use, quick. Its my immediate contact. I rarely have voicemails to follow up with anymore! Pros note setting able to write notes and reminders for myself and colleagues Cons cant void a payment link, wish I was able to also have video Review Source Response from Kimoby August 2, 2021 Hi Maria, Thank you for your kind review! Good news regarding the 2 items you mentioned in the cons section! 1- Voiding a payment link is possible https://help.kimoby.com/en/support/solutions/articles/30000026703-canceling-a-payment-request 2- You can send videos directly from the mobile app or by adding a video file to the message on the desktop interface. https://help.kimoby.com/en/support/solutions/articles/30000031443-sending-a-video-from-the-mobile-app Please feel free to reach out to your customer success manager if you need assistance with these or any other features. All the best, The Kimoby team jB john B. general manager Maritime Used the software for: 6-12 months ### "can't live with out it" July 28, 2021 5.0 Instead of playing phone tag or waiting on a reply email with service customers I can get the answers we need to keep the shop moving. before our guys had to change to another job or wait until we heard back from the customer for approval. Pros I no longer spend my day playing phone tag with customers. my team and I can all easily access customers any time and get the answers we need so we can keep working. Cons not as easy to reopen a conversation or go back to review one Review Source Response from Kimoby July 29, 2021 Hi John, We're glad to hear that Kimoby is having such a great impact on your day-to-day and thank you for your feedback on reopening conversations. All the best, The Kimoby team AF Auston F. Service Advisor Automotive Used the software for: 1-2 years ### "Kimoby keeps me available at all times. " July 30, 2021 5.0 Pros I love that Kimoby gives me the chance to connect with customers on my Phone, PC, or iPad! Cons When typing in a phone number there is a significant lag. Sometimes picks numbers no where near the invidual I am trying to access Review Source Response from Kimoby August 2, 2021 Hi Auston, Thank you for your review! Our customer success team will be in touch with you to investigate the delay issue which seems to be an isolated situation. Talk soon, The Kimoby team RO Rod O. Service Manager Automotive Used the software for: 1-2 years ### "Excellent Review" July 28, 2021 5.0 \[SENSITIVE CONTENT\] and team have created a great software that works well with our daily operations! keep up the good work!! Pros Very user friendly system. Painless payment process. easy to communicate with customers. support staff is quick to respond with any issues/concerns we have. Cons no comment. systems works well the way it is. Reason for choosing Kimoby Better system functionality and I've work with \[SENSITIVE CONTENT\] from a previous dealership. Review Source Response from Kimoby July 29, 2021 Hi Rod, Thank you for your feedback! It's great to hear that our efforts to make Kimoby the best business instant messaging software is hitting the mark! All the best, The Kimoby team KK KRISH K. OPERATIONS MANAGER Automotive Used the software for: 1-2 years ### "GREAT PRODUCT" July 28, 2021 5.0 VERY HAPPY, GREAT SERVICE, GREAT PRODUCT Pros EASE OF TEXTING CUSTOMERS USING YOUR COMPUTER. SAVED MESSAGES Cons NOTHING MUCH, I RECCOMEND IT TO EVERYONE Review Source Response from Kimoby July 29, 2021 Hi Krish, Thank you so much for recommending Kimoby to everyone! All the best, The Kimoby team GH Greg H. Fixed Operations Manager Automotive Used the software for: 1-2 years ### "Kimoby Review" July 21, 2021 5.0 Excellent. Highly recommended. We brought this system into our 18 dealerships. Pros The ease of use. When a team member is away, you can place an automatic response, which will direct it to another team member. The biggest thing is the text to payment method. Extremely good software Cons Only knock is American Express credit cards do not work on the payment portion Review Source Response from Kimoby July 29, 2021 Greg, thank you for your review! We hear your point about processing AE and are actively working on solutions to fill that gap. Thank you, The Kimoby team KV Kyle V. Assistant Service Manager Automotive Used the software for: 1-2 years ### "Great product, very user friendly." July 28, 2021 5.0 Love It! Pros Everything is displayed and very easy to access and read. Cons Nothing, so far everything is very easy to use and there are no features I can think to add. Review Source Response from Kimoby July 29, 2021 Hi Kyle, Thank you for the kind review! We're happy to see that our users enjoy the simplicity and performance of our platform. All the best, The Kimoby team KP KARAN P. SERVICE ADVISOR Automotive Used the software for: 2+ years ### "Makes my job easier!" July 21, 2021 5.0 Crystal clear quotes, no room for error Pros I will confirmation about any details right from the customer. Will have paper trails send pictures about damaged parts send videos or receive videos of issues with the car Cons I have no issues with this app, I just wished my dealership was set up for kimoby pay already! Review Source Response from Kimoby July 29, 2021 Hi Karan, Thank you so much for your kind review! Looks like our customer success team has already reached out to set you up with Kimoby Pay since you wrote your review ;) All the best, The Kimoby team BJ Barry J. Service Manager Automotive Used the software for: 6-12 months ### "Customer communication" July 26, 2021 5.0 Customers are quicker to answer a text than a phone call or email, so makes contacting customers an easier thing, Pros It helps being able to contact customers without staff having to use their personal form - It also creates a record that if getting an approval for work done. The customer afterwards cannot say he did not authorize it. Cons We have not had any issues, any downfalls are on our side as not having the phone numbers in the correct places for contact of the customer Review Source Response from Kimoby July 29, 2021 Hi Barry, Thank you for your review! It's great to hear that your communications with your customers have been improved by using Kimoby! All the best, The Kimoby team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.