--- title: "Totango Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Totango Software - reviews, pricing plans, popular comparisons to other Customer Success products and more." source_url: "https://www.capterra.com/p/222281/Totango/" page_type: "product" language: "en" --- # Totango Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Totango ## What is Totango? Totango is the trusted Customer Success Platform for enterprises looking to drive growth and deliver exceptional customer value. Totango empowers go-to-market teams—including Customer Success, Sales, Marketing, and Revenue—to work smarter, achieve meaningful outcomes, and refine revenue strategies through powerful, actionable insights. By automating routine tasks and streamlining complex workflows, Totango allows teams to focus on high-impact activities that truly drive results. Industry leaders like SAP, Github, Schneider Electric, and Aircall rely on Totango to scale their efforts and adapt to evolving needs. Designed for growth and built with flexibility in mind, Totango enables seamless customer engagement at every stage of the lifecycle, helping businesses enhance strategies and maximize revenue potential. ## What is Totango used for? [Customer Success](https://www.capterra.com/customer-success-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Campaign Management](https://www.capterra.com/campaign-management-software/) Top alternative Featured Overall rating Based on 33 user reviews Reviews sentiment Positive 76% Neutral 9% Negative 15% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Totango?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.totango.com/&name=Totango) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Totango 3.7 (33) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (32) Ease Of Use 4.6 (1,767) Value For Money 3.6 (25) Value For Money 4.6 (1,517) Customer Service 3.7 (29) Customer Service 4.7 (1,536) ## Totango alternatives Highest Rated [4.9 (134)](https://www.capterra.com/p/190125/Custify/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (465)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (17)](https://www.capterra.com/p/10025816/Customerscore-io/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/222281/Totango/alternatives/) ## FAQs about Totango Overview ### Which roles and teams benefit most from Totango? Totango is most used by customer success teams, account management leaders, and revenue-facing roles that manage onboarding, renewals, and customer health. Operations and strategy leaders use it to standardize engagement workflows and track performance, while analysts and technical teams support reporting, integrations, and process improvements across the customer lifecycle. Answer based on 31 reviews Overview ### What company size and industries is Totango built for? Totango is for large recurring revenue businesses, but most reviewers come from small businesses at 55%, followed by midsize companies at 39%. It is used most in Computer Software at 48%, with additional adoption in Information Technology and Services at 13% and Hospitality at 6%. Answer based on 33 reviews Features and Usability ### What are the key features of Totango? Totango offers customer success features such as account management, account alerts, health scores, customer segmentation, and customer journey mapping. It also includes workflow automation, drip campaigns, reporting and analytics, usage tracking, feedback management, and data visualization for monitoring customer behavior, engagement, and revenue-related activity. Integrations ### Which third-party tools and platforms does Totango integrate with? Totango integrates with 12 third-party tools, including Salesforce Sales Cloud, Salesforce Service Cloud, Zendesk Suite, Jira, ServiceNow, and NetSuite for customer and service workflows, plus Slack, Microsoft Teams, Dropbox, Google Docs, GoodData.AI, and Skilljar Customer Education for collaboration, content, analytics, and training. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does Totango offer? Totango provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training supports direct instruction, live online sessions allow guided remote learning, webinars cover topics in a group format, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does Totango offer? Totango provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. Reviewer feedback on support is mixed to negative, with some users reporting slow follow-up, long-open tickets, and repeated chasing for updates, while others describe billing and cancellation interactions as unhelpful and frustrating. Answer based on 2 reviews Ease of use ### Is Totango easy to use day to day? Totango covers core customer success work, but day-to-day ease of use feels mixed for many teams. Customer success managers like the dashboards, task tracking, and customer health views, while others find the interface clunky, navigation confusing, reporting harder than expected, and setup or integrations time-consuming without training. Answer based on 11 reviews ## Features AI summary Based on 667 Customer Success reviews Capterra reviewers point to these as the top features buyers look for in customer success software: - **Customer Management** (**57%** of reviewers rated this feature as critical) - **Health Score** (**47%**) - **Reporting/Analytics** (**46%**) Totango supports all three of the features reviewers rank highest: **Customer Management**, **Health Score**, and **Reporting/Analytics**. Together, these capabilities help businesses track customer relationships, monitor account health, and measure outcomes more clearly, allowing teams to improve retention, spot risks earlier, and make better customer success decisions. Customer Management 3.7 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions Health Score 3.0 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Calculate a company, client account or person's health via a scoring system Reporting/Analytics 2.8 (10) 60.00% of 10 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customer Segmentation 2.7 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Process of dividing customers into groups based on common characteristics Customer Engagement 3.1 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Initiate interactions with customers by proactively starting conversations or providing informational content Onboarding 3.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Totango 32 features ### All Features - Account Alerts: Informs of any account changes and notifications - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Cohort Analysis: Analytics that breaks the data in a data set into related groups/categories. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Management: Store and organize information about customers and previous interactions - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Integration: Combining data from different sources and providing a unified view - Data Visualization: Graphical representation of data - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Health Score: Calculate a company, client account or person's health via a scoring system - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Multi-Channel Data Collection: Collect information from multiple sources - Negative Feedback Management: Identify, track, and respond to negative feedback - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Predictive Analytics: Predict future data based on historical data sets - Product Data Management: Capture, organize and track product-specific data and information in a centralized location - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Survey/Poll Management: Create and administer polls and surveys - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Win/Loss Analysis: Analyze lost and won opportunities - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 3.6 (31) 3.6 Based on 31 reviews ## Pricing Value for money 3.6 (25) ### Starting price Free trial not available Value for money 3.6 (25) 3.6 Based on 25 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (29) 3.7 Based on 29 reviews ## User reviews Overall rating 3.7 Based on 33 reviews Filter by rating 5(7) 4(18) 3(3) 2(2) 1(3) Mentioned topic Sorted by most recent OY Olivia Y. Head of Customer Success E-Learning ### "Frustrating UX, slow support, and clunky workflows" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 March 16, 2026 Overall, the experience has been frustrating. While Totango aims to provide a comprehensive customer success platform, the product feels poorly designed and difficult to work with day to day. The combination of a confusing setup, limited functionality in key areas, slow performance, and extremely slow support responses makes it difficult to rely on the platform. Pros Totango has a broad set of customer success features in theory, including account timelines, segmentation, and SuccessBlocs for structuring workflows. The overall concept of organising customer success processes within the platform is good, even if the execution falls short. Cons The platform is difficult to use and often feels slow and buggy. The UX is unintuitive and outdated, which makes basic workflows more time-consuming than they should be. SuccessBlocs are particularly frustrating - they are rigid and confusing to set up, and segments must be saved in very specific ways just to reuse them, which makes the system unnecessarily restrictive. The timeline view is also limited - believe it or not, in 2026 you can only search subject lines rather than the full content of activities or notes, which makes it difficult to find important information quickly. Integrations are clunky and harder to configure than they should be. Customer support has been one of the most disappointing aspects. We’ve had tickets open for months with little to no follow-up, often requiring repeated chasing to get updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW Bastian W. Customer Success Lead Computer Software ### "Umfassendes Customer Success Tool zur Abdeckung der gesamt Customer Journey" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 11, 2025 Insgesamt hat uns Totango dabei geholfen, einen skalierbaren CS Prozess auf die Beine zu stellen. Die Einrichtung war dabei natürlich sehr umfassend, aber am Ende doch benutzerfreundlich. Pros Mit Totango sind wir mit unserem wachsenden CS Team erstmals von reinem Taskmanagement auf eine vollumfängliches Tool gewechselt. Wir unterstützen über Totango jeden Teil der Customer Journey. Cons Da das Produkt sehr sehr umfangreich ist und viele Funktionen bietet, ist es nicht immer einfach alles zu finden. Segmente könnte zB etwas smoother funktionieren. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Julio C. Communications Coordinator Financial Services ### "A good CRM solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 2, 2025 I had a good experience all around with this CRM. It's very helpful to create different layouts and use them to send various emails. Pros It´s possible to integrate other platforms with it and use it as input data Cons The support is not always as effective as it should be Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ranula G. Software Engineer Information Technology and Services ### "Totango - scalable and user friendly customer success solution " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 16, 2025 It was a smooth experience with Totango, really user friendly Pros Totango is a powerful customer success platform that help companies to drive growth. It has nice real time health recording feature and give some good features for integration and user friendly interfaces Cons pricing tiers make confusions and Limited advance analytics Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Jasper W. Head of CS Computer Software ### "Would not recommend " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 30, 2024 Since the acquisition of Catalyst, we've become a number. Support is terrible (waiting time of +- 5 days) and product doesn't get mayor updates anymore. If there are updates, it's not available for EU regions. I would never use Totango again. Pros Email campaigns is quite handy. It comes with some templates but they are really basic. Cons No updates, no support, UI is terrible and reporting is basic and sometimes limited to 365 days of history. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Robert H. Customer Success Partners Computer Software ### "Totango - Good window into customer's lifecycle" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 16, 2024 Totango was introduced as a tool to be used for post sales management of customers. The intent was that it would help manage & process tasks at various points in the customer's lifecycle, such as when they were coming up for renewal, or if there were a decrease in their heathscore. What makes or breaks it is how invested your line of business is in the solution, my peers from other lines of business saw great value in using Totango, but as my LoB didn't invest fully as we had our own self built tool, we never realised the full value. Pros Ability to create different views based upon the teams that you're working in, and report/dashboard creation is relatively easy. Cons SuccessPlays, these weren't properly aligned with the line of business that I was working in, so became a nuisance. Customer Heathscore was badly calculated and of questionable value. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Software Engineer Hospital & Health Care ### "Disappointing Customer Service Experience from so called Customer Success Software" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 25, 2024 Absolutely nothing. Their software was bad. So was their billing team who don't prioritize customer service. When our software didn't work we asked to cancel subscription but they said since we signed for 1 year contract, they can't cancel and moreover told us to pay upfront for the remaining months. We never used the software. We will be disputing all charges and put block on payment. This was the worst customer service experience we have had with any software vendor. They are greedy people and what an irony that they promote customer success software when infact they provide terrible customer service experience. NOT RECOMMENDED AT ALL. Pros Nothing really. The software was very hard to integrate and they couldn't do custom data. When asked about cancelling, they asked as to buy out our remaining months contract. Terrible customer service from a company that promotes Customer Success Software Alternatives considered [Vitally](https://www.capterra.com/p/179837/Vitally/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Teresa C. Head of Digital Engagement and Strategy Information Technology and Services ### "Digitally Engagement at Scale" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 8, 2023 Pros I like how we are able to get the 360 view of a customer health, spot early indicators of churn, as well as create and deploy campaigns to nurture and engage our customers post sales in a scalable and efficient manner. Cons I wish there were more detailed campaign reporting, A/B testing of campaigns, additional features in the drag and drop templates for campaigns, along with monitors / alerts for when a campaign isn't triggering as it should. This is helpful especially when you are sending mass emails to a large audience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AT Avi T. Consultant Computer Software ### "One of the worst" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 8, 2023 Overall, this was not a good experience, especially for the money Pros This is a mediocre software that does pretty much what it says it will do, but in a very non-intuitive way. Every and any competitor I have used or seen had done it better But yeah, ultimately, they have most of the functionalities Cons Customer Support Not intuitive Analytics are just so so Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MF Mostafa F. Senior Billing & Collection Specialist Computer Software ### "Easy to use - Simplify daily work" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 26, 2023 Very satisfied. Pros Easy to use, and helps me to track my tasks and activities on a daily basis. Cons Sometimes having slow loading, but this getting resolved quick. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/222281/Totango/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.