--- title: "Therasoft Online Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Therasoft Online Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/86193/Therasoft-Online/" page_type: "product" language: "en" --- # Therasoft Online Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Therasoft Online ## What is Therasoft Online? In 2008 Therasoft was the first Complete Practice Management Platform for mental health providers. In 2026, Therasoft is the first Agentic AI Platform for mental health providers. Visit Therasoft.ai to learn more. Trusted for more than 17 years, Therasoft empowers mental health professionals to reclaim their time, strengthen client relationships, and grow their practice with confidence. More from Therasoft: freedictate.com findatherapist.me ## What is Therasoft Online used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Therapy Notes](https://www.capterra.com/therapy-notes-software/)[Mental Health](https://www.capterra.com/mental-health-software/) Overall rating Based on 309 user reviews Reviews sentiment Positive 86% Neutral 9% Negative 5% Pros & cons Responsive and accessible support team Comprehensive adaptable practice management Frequent technical glitches and delays Starting price $69 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Therasoft Online alternatives Highest Rated [4.8 (529)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (659)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (368)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/86193/Therasoft-Online/alternatives/) ## FAQs about Therasoft Online Overview ### What problems does Therasoft Online solve? Therasoft Online solves fragmented therapy-practice workflows by combining scheduling, charting, insurance claims, payments, reminders, intake forms, and telehealth in one system. It reduces paperwork, billing stress, missed appointments, and compliance risk while improving cash flow. Solo therapists, group practices, office managers, and billing staff benefit most from its centralized, customizable operations. Answer based on 208 reviews Overview ### Which roles and teams benefit most from Therasoft Online? Therasoft Online is most used by therapy practice owners, clinical leaders, and front-office teams who need to manage scheduling, billing, and day-to-day operations in one system. Therapists, psychologists, counselors, and social workers rely on it for documentation and client management, while executives use it to oversee practice performance and workflows. Answer based on 287 reviews Overview ### What company size and industries is Therasoft Online built for? Therasoft Online is built primarily for small mental health organizations, with 98% of reviewers from small businesses and 64% from Mental Health Care. It also serves Health, Wellness and Fitness providers at 12% and Hospital & Health Care organizations at 6%, aligning with its focus on mental health practices. Answer based on 309 reviews Features and Usability ### What are the key features of Therasoft Online? Therasoft Online includes core practice management tools like appointment scheduling, calendar management, progress notes, treatment planning, and patient records management. Differentiating features include electronic claims management, payment processing, client portal access with reminders, customizable forms, and teletherapy, with mobile access supporting solo and group mental health practices. Answer based on 151 reviews Pricing ### How much does it cost and what fees or limitations are included? Therasoft Online starts at $69/month for the Standard plan, with Pro at 99/month and ePrescribe at 199/month; a free trial is available. Reviews call it cost-effective and a good value, though some say pricing feels high for interns or small practices, and one noted a sharp subscription increase. Answer based on 33 reviews Integrations ### Which third-party tools and platforms does Therasoft Online integrate with? Therasoft Online integrates with DoseSpot, VidyoConnect, WordPress, Xplor Pay, LinkedIn for Business, Meta for Business, and Twitter/X. These connections cover e-prescribing, video sessions, website publishing, payment processing, and social media management for practices that need those functions connected to their therapy management system. Answer based on 36 reviews Getting Started and Support ### How easy is it to onboard and train a team on Therasoft Online? Therasoft Online offers in-person training, live online sessions, webinars, documentation, and videos. Solo practitioners, therapists, and new admins often get started quickly with guided setup and responsive support. Larger teams can train staff effectively, but admins and first-time or nontechnical users may need more time because the system can feel complex at first. Answer based on 57 reviews Getting Started and Support ### What customer support options does Therasoft Online offer, and how do users rate the experience? Therasoft Online offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Many users describe support as responsive, patient, and helpful during onboarding and troubleshooting, with live assistance especially valued. Some report slower ticket replies, inconsistent follow-up, and delays resolving deeper product or billing issues. Answer based on 151 reviews Security ### How does Therasoft Online handle data security and access control? Therasoft Online uses secure cloud storage, secure servers, secure internet connections, secure email, backups, and audit trails for progress notes and treatment plans. Reviewers also mention HIPAA security and dependable remote access from multiple locations. Some users report login and password issues, client portal glitches, and a few security flaws that were reportedly resolved. Answer based on 19 reviews ## Pros and Cons Responsive and accessible support team 87% positive reviews out of 135 Most reviewers find customer support consistently helpful, approachable, and quick to address questions or concerns. Frequent technical glitches and delays 86% negative reviews out of 28 Most users report bugs and issues cause system slowdowns, unreliable features, and unresolved technical difficulties. Jennifer J. Founder and Professional Counselor, 2 - 10 employees. "Now, and I don't know what has shifted exactly, Therasoft seems corporate, inaccessible, cumbersome (ticket systems and have required multiple attempts for the same issue), and more focused on expansion than quality." Comprehensive adaptable practice management 93% positive reviews out of 43 Most reviewers describe practice management as flexible, thorough, and easy to tailor for evolving practice needs. Supportive knowledgeable staff assistance 82% positive reviews out of 28 Most reviewers indicate staff are approachable, patient, and readily available to resolve issues and provide guidance. ## Features AI summary Based on 4,063 Electronic Medical Records reviews Capterra reviewers point to these as the top priorities when choosing Electronic Medical Records software: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) Therasoft Online supports all three features buyers rate most highly: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help practices protect sensitive patient data, maintain accurate and accessible records, and document care efficiently, allowing teams to support compliance, improve clinical workflows, and deliver more consistent patient care. HIPAA Compliant 4.3 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 2.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 3.3 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Medical Billing 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Appointment Scheduling 4.2 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Schedule appointments via a calendar For Mental/Behavioral Health 3.8 (8) 62.50% of 8 reviewers that rated this feature as important or highly important For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Therasoft Online 69 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Process of submitting and following up on claims with insurance companies Private online space that lets businesses securely share documents and provide information access to clients Securely transfer, access, exchange, integrate or use data with different providers or systems Manage and track all internal and external communication conducted via calls, email, text, or chat Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Accept and process credit card transactions A collection of customer information such as contact details, demographics, previous interactions, etc. Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Protect sensitive data for digital privacy Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Transmit prescriptions to pharmacies electronically Electronically collect payments for goods or services Digitally sign online documents Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Create and securely store digital patient records Track and manage staff profiles, recruitment, schedules, productivity, career development and performance For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Store, manage and track all forms in a centralized location Compliant with HIPAA, which sets standards for sensitive patient data protection Conduct intake assessments to determine patient health status, medical history, conditions, etc. Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage billing and payments for a healthcare provider Access software remotely via mobile devices Manage and support multiple locations For practices with multiple providers Track and monitor patient no-show rates Allow users to create, edit, and sort multiple notes Book meetings and appointments through a website or digital platform Patients can register for appointments in advance online Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Accept, record, and reconcile financial transactions Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Customizable notes that help healthcare professionals document and track patient progress Reporting on how each user, task or process has advanced since its initiation Active reporting of data and metrics Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Set & manage permission levels based on user roles and restrict access to only authorized individuals Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Schedule shifts for staff/employees, track hours worked, and manage staff payroll Meet with patients remotely Provide online therapy to patients/clients through secure video sessions Create, save, and re-purpose templates for emails, forms, etc. Tools to help therapists document, record, and recall patient encounters Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (143) 4.3 Based on 143 reviews ## Pricing Value for money 4.3 (135) Free Trial [View pricing plan details](https://www.capterra.com/p/86193/Therasoft-Online/pricing/) Standard $69.00 Other,Per Month It includes: - Appointment Reminders Assessments - Client Portal - Contactless Payments W/ACH - Notes - Secure Messaging - Smart Calendar - TX Planner Pro $99.00 Other,Per Month It includes: - All Standard Features Plus - Third-Party Billing - Unlimited Insurance Claims ePrescribe $199.00 Other,Per Month It includes: - All Standard and Pro Features - Controlled Substances (EPCS) - Drug Database - Surescript Certified Value for money 4.3 (135) 4.3 Based on 135 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)[ VidyoConnect](https://www.capterra.com/p/93688/VidyoConferencing/)[ DoseSpot](https://www.capterra.com/p/163486/DoseSpot-Plus/)[ Xplor Pay](https://www.capterra.com/p/178639/Clearent-Payment-Processing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (305) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (305) 4.5 Based on 305 reviews ## User reviews Overall rating 4.3 Based on 309 reviews Filter by rating 5(168) 4(98) 3(29) 2(10) 1(4) Mentioned topic Sorted by most recent JJ Jennifer J. Founder and Professional Counselor Mental Health Care ### "More focused on expansion than quality and customer service" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 14, 2025 Pros I was a customer for several years. I thought five years ago their customer support was small and responsive. It also felt like the company cared to try to address issues that would increase therapist ability to provide comprehensive, inclusive services. I thought the many reports run were helpful. Cons The subscription price was raised by over 263% with less than a month's notice. This is especially egregious given there was a recent data loss and irretrievable time was spent having to go back and fix billing and re-create notes from that lost week of data. For small practices with a limited budget, that kind of budget increase is not easily managed. Communication was poor during the data loss (as one example there was no formal recognition that there would ultimately be no data retrieval, we just had to assume that and fix it ourselves) and there was no effort to recompense clients for the company error. My experience was that it felt like Therasoft clients are merely a commodity and communication and customer satisfaction are a secondary consideration, if at all, to company expansion and growth. I would not treat my clients this way, and I do not wish to partake in a company that portrays itself this way to its own clients. When I joined, Therasoft was smaller, seemed more dedicated to customers (tickets were responded to directly and in a timely fashion), and seemed genuinely interested in providing a service to clinicians that would be responsive to shifting needs (for example, I advocated for changing pronoun and preferred name options within the software and it was changed). Now, and I don't know what has shifted exactly, Therasoft seems corporate, inaccessible, cumbersome (ticket systems and have required multiple attempts for the same issue), and more focused on expansion than quality. I also did not think that the platform worked consistently well. There were frequent glitches that interfered with clinical service. My patients experienced the portal as clunky and hard to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Christine C. Billing Manager Mental Health Care ### "Leaving Therasoft" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 November 22, 2024 My overall experience with Therasoft was not good. It seemed like there was issue after issue with no communication. My positive experience was having \[sensitive content hidden\] assisting me with technical support problems. She was always helpful and did so in a timely manner. Pros I liked the auto posting portion of Therasoft Cons Issuing refunds in Therasoft is not the best. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MW Mary W. Admin Mental Health Care ### "Disappointed " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 20, 2024 Had been happy with though now am regretting daily for the past several months. The service has gone down hill fast. Pros How it used to be. Actually reliable at one point. Cons Lack of communication, hard drive issues and vague follow through with empty excuses. This company will know of an issue, not alert the subscribers so we can make accommodations and then say “sorry, didn’t you get the email?” (Which was never sent) No accommodations made for their issues other than we the consumer needs to remedy their errors. Oh and if you want to leave, be prepared to cough up $5000 to have your files saved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Leasha J. S. Owner, Managing Member Individual & Family Services ### "Beware of Server Issues" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 1, 2024 I can not recommend this EHR in good conscience. Our overall experience was terrible. The support is nonexistent and they take no responsibility for server failure that causes the loss of important data. Pros Wiley treatment planners. Documentation was easy. Cons Customer support terrible, lost client data during server "issue" Reasons for choosing Therasoft Online Therasoft had an ease of setup compared to similar EHR's. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Alicia H. EXECUTIVE CLINICAL DIRECTOR Human Resources ### "PROFESSIONAL OPINION OF EHR" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 December 19, 2023 OVERALL EXPERIENCE WAS GOOD, BUT WE NEEDED A DIFFERENT SYSTEM FOR WHAT WE NEEDED TO DO WITH THE EHR Pros IT WAS EASY TO DO PROGRESS NOTES, USER FRIENDLY Cons WAS MORE DIFFICULT TO USE IN ASSESSMENT FOR MENTAL HEALTH CLIENTS Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Linda B. CSW-I Individual & Family Services ### "title" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 August 17, 2023 very good Pros easy use, accessible, only used IT once and it appeared to be quick response Cons could have learned more before started, would like to have more knowledge about different parts to assist with daily use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 23, 2023 Thank you for your review! We would love to set up a time to meet with you and go over more parts of Therasoft, You can directly email me at Petra@therasoft.com and I will send you my scheduling link. Good Day! JM Jacquelyn M. receptionist Mental Health Care ### "Good " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2023 We use it for Mental health to schedule patients Pros It was easy to be able to register patients Cons It had a lot of glitches and can be slow at times when using it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 23, 2023 Thank you for your review we always appreciate the feedback! Have a wonderful day! PC Philomena C. Clinical Neuropsychologist Hospital & Health Care ### "Decent Product " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 August 7, 2023 Pros Therasoft is a good platform. I like that a lot of information is displayed on the calendar so providers can get a snapshot of important information. Cons The program is slow and and may freeze.. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 23, 2023 Thank you for your feedback we always appreciate it! Let us know if there is any time that we can meet and go over the issues you are having with your computer freezing. Have a wonderful day! EO Ellen O. Clinical director Mental Health Care ### "review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 January 24, 2023 Pros ease of drop down menus/ accessible to entire staff regardless of their previous experience Cons the new login program. it is so annoying and difficult to use I am considering a switch to another platform/program Reasons for choosing Therasoft Online easy to understand basics and use for everyone involved Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User PROFESSOR E-Learning ### "Timely Therasoft Online" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 12, 2022 pleased and satisfied with the ease of and quality of t.o. Pros Ease of use and well designed with current aplications Cons Need more hands on simulation initial training instructional videos. T Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/86193/Therasoft-Online/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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