# Send Social Media Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Send Social Media the right Email Marketing solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/222766/Send-Social-Media/reviews --- Send Social Media 3.8 (12) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Send Social Media Ease of use 3.8 Customer Service 3.4 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CEO Education Management Used the software for: 2+ years ### "Great way to save money and time!" February 4, 2023 5.0 This has been my "go-to" tool for social media management of multiple Clients. I've been able to replace several other tools and save money. Pros I really love how I can schedule repeating posts. It has a built-in Canva design tool and integrates with my Google Analytics for detailed reports. Cons I would like to see integration with Tik Tok someday. Review Source VR Verified Reviewer Marketing Coordinator Oil & Energy Used the software for: Less than 6 months ### "Useful tool for businesses to build and grow their brand online" January 5, 2018 4.0 Pros Send Social Media is a real time saver. It allows marketers to post to multiple services at one time. You can then track every single message you send across every service you have posted to. If you receive any responses, Send Social Media displays them in your Message Box. You won't have to comb through several different social media sites to find and reply to messages. Cons My team had difficulty getting in touch with their customer service department. It took several attempts to receive a response. We also had an issue with managing Instagram accounts. However, from what I understand Instagram is not very compatible with social media management platforms. Review Source VR Verified Reviewer Managing Director Marketing and Advertising Used the software for: I used a free trial ### "Worst service and they're still charging me after cancelling my account" April 2, 2017 1.0 Pros None. Apart from the easy sign up process. But that brought the first hurdle, because the login details didn't work. Cons User experience was underwhelming - I found a better social media management tool that's been valuable and user friendly. I wanted to sign up for a 30-day free trial. The first box you need to fill out to proceed is your payment/credit card details. There was a check box with the option for SSM to remember the details. I left this unchecked. When I closed my account before the 30-day trial, they automatically charge that credit card. This was unauthorised. After asking for them to cancel my account from their end, because I was already locked out of the admin site, they asked for my Stripe and Paypal details to cancel the automatic billing. I don't have a Stripe or Paypal account so how will this work? I received no response on how to resolve it. A month later, I get charge AGAIN! I don't have an account with SSM anymore and they're still charging me. I asked again to delete my credit card details from their database, and again they gave me what looks like an automated response "Please cancel your account: http://sendsocialmedia.com/cancel-account/ All the best, Send Social Media Team Office: 888-329-4453 www.SendSocialMedia.com" Seriously? Where is the customer service? No one ever signs off on the emails so I can only assume it's a robot or automated one sentenced answers. Very poor customer service and they don't response to any questions unless it's related to new sales. I've disputed these transactions with the credit card provider and settled it that way because SSM is useless. But they still charged my credit card this month - TWO months after submitting my request to cancel my account! I highly recommend you DON'T subscribe to Send Social Media. It's a waste of time. You may get stuck losing money from their dodgy automatic billing system. Review Source RM Robin M. Used the software for: ### "Great job" February 9, 2015 5.0 This is exactly what we are looking for. Monitoring 200 profiles, creating unlimited custom reports (even setting up automatic report generation and email). My only con is that if you want to use it to post to FB, it shows that "Send Social Media" has posted the message. We will use this more for reporting since our current software limits the number of profiles to 20. Review Source JB Jeff B. CEO Used the software for: ### "Best Social Media and CRM Dashboard!" July 1, 2015 5.0 Send Social Media has been such a time saver. Finally I can schedule my posts in advance and spend more time going out and selling my services! I love how you can also import all your contacts and use it as a fully functioning CRM. Review Source MN Matthew N. Owner/Principle Used the software for: Less than 6 months ### "Waste of Money and Laughable Customer Service" October 12, 2017 1.0 Zero Cons Horrible Customer Service. Their system crashed, lost 5 months of content we scheduled, and they only offered to compensate us for 1 month of their faulty software service. Try again.... Combine this with the fact, that they never return messages, and you have the worst company I've ever trusted in my short time running a marketing agency. The software itself was confusing to navigate and their claim to manage instagram accounts is laughable. Review Source JT Jack T. CEO Used the software for: ### "Our Review of Send Social Media" September 29, 2015 2.0 We are customers and have been for some time. When the software works it's great...but it often crashes when uploading items to be posted over and over again...we have contacted support dozens of times and they tell us to clear our cache as the solution, despite clearing the cache every day, switching between different browsers it still does the same thing. The software in concept is great but in execution it isn't that great. Review Source SJ Scott J. Marketing Directory Used the software for: ### "Excellent Social Media Dashboard" January 27, 2015 5.0 Send Social Media has saved me so much time and money! I've been able to replace 5 other resources and now all of my social networks are working together as one cohesive unit. Review Source PM Peg M. Trainer Used the software for: ### "Time Saver!!" February 4, 2015 5.0 Send Social Media has saved me so much time and money! I've been able to replace 5 other resources and now all my social networks are working together as one cohesive unit Review Source DH David H. Marketing Used the software for: ### "Easy to Use!" July 1, 2015 5.0 I love how intuitive Send Social Media is. I've used other dashboards and they were really hard to get started with but this was so easy, thanks! Review Source AM Amanda M. Marketing Manager Used the software for: ### "Great Overall Social Media Marketing Tool!" February 2, 2016 5.0 Send Social Media has it all! I can manage my email newsletter, social media posts and create mobile messaging. What a great concept! Review Source KB Kyle B. Used the software for: ### ""Excellent Social Media Marketing Tool"" May 16, 2016 3.0 Great social media marketing tool and very useful.Social media has been such a time saver finally i can schedule my post. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.