# Shoeboxed Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Shoeboxed the right Document Management solution for you? Explore 227 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/222840/Shoeboxed/reviews --- Shoeboxed 4.4 (227) [View alternatives](https://www.capterra.com/p/222840/Shoeboxed/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Shoeboxed Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews TB Thierno Sadou B Human Resources Officer Human Resources, 2 - 10 employeesUsed the software for: More than 2 years. “By easily scanning, organizing and storing all your receipts in one place, it saves time, optimizes your financial management and makes informed financial decisions.“ February 18, 2023 rm rayan m StudentComputer Games, Self-employedUsed the software for: Less than 6 months. “It may seem overpriced compared to similar products, while also having limited mobile features and being hard to understand and learn by new users“ May 27, 2023 TB Thierno Sadou B Human Resources Officer Human Resources, 2 - 10 employeesUsed the software for: More than 2 years. “Easy access to financial data: Shoeboxed automatically extracts key information from receipts, such as amount, date, and category, making it easy to create reports and make informed financial decisions.“ February 18, 2023 TB Thierno Sadou B Human Resources Officer Human Resources, 2 - 10 employeesUsed the software for: More than 2 years. “However, Shoeboxed is not without its drawbacks, such as relatively high cost, scanning limitations, dependence on scanning, limited functionality, and geographic limitations for international users.“ February 18, 2023 YR Yuliana R Operations ManagerHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I like the incredible features of Shoeboxed.“ November 25, 2024 TB Thierno Sadou B Human Resources Officer Human Resources, 2 - 10 employeesUsed the software for: More than 2 years. “Shoeboxed relies heavily on scanning your receipts, which can be a problem if you prefer to use more traditional methods of managing your finances.“ February 18, 2023 TB Thierno Sadou B Human Resources Officer Human Resources, 2 - 10 employeesUsed the software for: More than 2 years. “Here are some of the most notable benefits of Shoeboxed:Easy Receipt Management: Shoeboxed makes it easy to scan, organize, and store all your receipts in one place, making it easy to manage your finances.“ February 18, 2023 Kunal S FounderBiotechnology, Self-employedUsed the software for: Less than 6 months. “It is not clear on their website that the month-to-month plan will be charged an overage fee i.e. you need to stay in your monthly limit.“ December 30, 2022 ## Showing most helpful reviews Showing 1-25 of 227 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nyla S. Owner/Designer Marketing and Advertising Used the software for: 2+ years ### "Super easy to use. One little annoyance." January 15, 2019 4.0 Overall, I was looking for a way to stop keeping receipts in a literal shoebox in my filing cabinet. This fit the bill. Ultimately, I used the mail-in service only once, and the app occasionally. My primary usage was for digital receipts. Because of my minor annoyance with forwarding emails, I do think the app is mostly useful for those with paper receipts, so I would probably only highly recommend it for that purpose. Pros The ease of use is probably the highest pro of this software. Simply forward emails to your dedicated shoeboxed email address, and that's it. For me, it became a habit. Pay for something online, and the next time I check my email I simply forward the payment receipt to Shoeboxed. I like having everything in one place (Shoeboxed dashboard), easy to view and search. When you need to, you can export spreadsheets broken down by category when you need to review your expenses or pass it on to the accountant at tax time. I don't have a lot of paper receipts, but when necessary, just snap a photo in the app, categorize it, and done. Cons When using the email option, every single receipt is (I believe) reviewed and categorized by a real human being. This means I have to trust that they are categorizing things properly. Unfortunately, I encountered a pretty frequent problem of my receipts being mislabeled. When I logged into my dashboard to review recent submissions, I would commonly encounter receipts labeled as being from MY company instead of the company that I had paid. I deduced this was likely happening due to my email signature being automatically appended at the top of all forwards, so I simply started erasing my signature before forwarding. Annoying to have to do so, but it fixed the problem. But to me that seems to indicate that they are either rushing through or not paying attention (I'm clearly forwarding from my company email -- why would I be paying myself?). Review Source GL George L. Operations Manager Construction Used the software for: 2+ years ### "Top-tier customer service" October 3, 2025 5.0 The user interface is an 8/10, but they definitely get five stars for their customer service. There's no other company out there that does what they do as good as they do. Pros The customer service is top-notch. They are hugely accommodating and take their work very seriously. Cons If you have a plan that allows you to send documents at any time, it can be expensive. It's best to save up documents and send them all at once under a higher-cost monthly plan. This way, you're not paying for the postage that is automatically included in the plan cost. Alternatives considered [Bench](https://www.capterra.com/p/137795/Bench-Bookkeeping/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Shoeboxed Physical receipt scanning that I don't have to do. Review Source RH Richard H. Software Consultant Information Technology and Services Used the software for: 2+ years ### "No more paper filing with Shoeboxed" November 6, 2019 3.0 I like it. It saves me a lot of time. It's the best service like this that I know of (and I'm not likely to want to switch at this point anyway). Pros I can stuff all my invoices, receipts, statements or anything (except valuable documents) that I would otherwise have to file into an envelope and ship it off. Everything is stored online at the Shoeboxed website (and in Evernote) in case I need it. And they ship back the original receipts, all flattened out and organized, in case I ever need them. Cons The envelopes that I get back from Shoeboxed are hard to open (the glue is really strong), and it's sometimes a bit of work to find out which envelope number I have received back so that I can note it on the envelope. This is frustrating because it should be an unnecessary task. Shoeboxed already knows the envelope number, and could have printed it on the outside, or on the inside, but they don't. So I have to search for an invoice. Also, the data is not very clean when it gets into Shoeboxed. There are scanning errors and inconsistencies. Sometimes when I search for an amount, the invoice doesn't show up. It usually works OK, but it's not 100%. Reason for choosing Shoeboxed It's the only one that eliminates all of the work associated with dealing with paper invoices and random papers. Review Source AW April W. Administration Retail Used the software for: Less than 6 months ### "Tracking my money all the way " December 23, 2024 4.0 I didn't buy a package because there's fifty others with the same for free. I uninstalled the app because the web version worked better for me personally Pros It's good at tracking and keeping up with my expenses and where I spend what. It's a good tool to have. Cons The app version isn't as helpful as the web version and I have only the free version because the cheapest package I saw was almost $30! Too many sites offering same for free Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/) Reason for choosing Shoeboxed Features and compatibility with all my devices and their free version had more to offer personally. Review Source YR Yuliana R. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Shoeboxed Has Accurate Features: It Is the Best" November 25, 2024 5.0 Shoeboxed has great features. I do recommend Shoeboxed. Pros I like the incredible features of Shoeboxed. Shoeboxed is the best scanning solution. Cons I like all the features of Shoeboxed. Shoeboxed is flawless. Review Source Jacquleen C. Ohio Office Coordinator Environmental Services Used the software for: 6-12 months ### "Shoeboxed has helped cut down cost, time, and errors associated with tracking employees' purchases!" May 7, 2018 4.0 Time and cost effectiveness! Pros I love that Shoeboxed is so simple, it took me less than 5 minutes to understand the entire process and all the features. Uploading is so easy, and I know that my information will be digitized correctly because every receipt is human verified--so I don't have to spend time double-checking. Shoeboxed also makes finding a specific receipt easy by allowing the user to search by date, vendor, category, payment method--and more! Since using this software, my company has seen a significant decrease in the amount of lost receipts, unapproved employee purchases, and time wasted by administrators compiling monthly credit card reports. Cons There are a few functionality/user friendliness issues, albeit very minor. First, we've noticed that the iPhone app is better quality than the Android one. There are more features available (like creating and choosing custom receipt categories), the design looks more modern, and editing is easier. Second, when on the desktop website, selecting multiple receipts over a long stretch of time can be a hassle because it will not allow you to combine selections on different pages. For example, I cannot make a report that contains newer receipts and more than 100 receipts ago, because that would require me to move to page 2, and my previous selections would be lost. Lastly, I feel like my price of a month is a little steep for only having one user and less than 50 receipts a month. Review Source Rebecca T. Account Manager Used the software for: 2+ years ### "Been using the service for years. Highly recommend!" May 1, 2018 4.0 Easy for tax time Pros The service is super easy with prepaid envelopes that you can return anytime you want. I keep one in the house and one in the car so that I can put receipts in immediately and just pop them in the mail every few weeks. You also have a specific email address that you can email receipts too as well for online orders or if you prefer to scan them in yourself. Come tax time everything is categorized and ready to go! And if I ever need a receipt for anything (returns, warranties, etc.) it takes just a few minutes to track down! Cons The price is a little high for the service and I wish the turnaround time was slightly faster. I can expect my receipts to be uploaded about 10 days after I send them off (which is probably 4-5 days from when they are received). Review Source Sheila C. Graphic Designer (and owner) Used the software for: Less than 6 months ### "Simple to use, but frustrated with the in-smart Auto catagorization of receipts. I spend hours redo" May 1, 2018 4.0 Learning patience with a software company that has the potential to be mind blowing... But instead is just OK right now. Pros I like the fact that I can mail receipts in or email them in and it's taken care of for me. They mobile app is also nice for tooling paper receipts in the go. I just wish that every receipt I submit with app wouldn't be stored in my photo gallery. It takes up a ton of room. Cons 1\. Price - /month to do basically what my NeatReceipts scanner does. I was under the impression that a human would be helping to hand enter my receipts to control accuracy. I didn't know that rep was going to be me. 2. I mailed in a year's worth of receipts for 2017 in 3 separate envelopes with instructions to please scan them in with a specific business name (I have 3 separate small businesses in one office). Instead, my instructions were ignored and all receipts were just uploaded en masse without regard to my need for song my business name. So very frustrating. Not only am I having to spend HOURS each night recategorizing each receipt after attending to figure it which business it was for, but I never received my receipts back from Shoeboxed. 3. Slow customer support response. I have emailed questions to support, and MAYBE I'll get a really a week or two later. 4. No apparent ability for Shoeboxed to sift through my email account and look for purchases to submit for uploading. Review Source Jessica A. Owner / Creative Director Marketing and Advertising Used the software for: 2+ years ### "The Best Thing Since Sliced Bread" September 15, 2017 5.0 Maybe there are other solutions out there that compete, but I haven't found them. Shoeboxed has been my go to application for a couple years now and I tell everyone about them. It's the simplest concept that I cannot live without. You take pictures of your receipts and it directly imports them into my accounting software. It let's you know in the phone app when it cannot read certain data but otherwise it's pretty dependable. I cannot live without this app. Pros I get an email with each submission so I know it went through. I can categorize receipts and even add notes when I submit. The pictures are always saved. Cons Sometimes it does the wrong date or wrong amount but it's rare. working with email receipts can sometimes be annoying. Review Source Alicia K. Occupational Therapist Used the software for: 2+ years ### "Does a lot for small business owners" May 1, 2018 4.0 Saves me a lot of time and helps me stay organized. Pros I like the ease of submitting my receipts--from forwarding an email to scanning a receipt it makes things so easy. I also like having easy access to business cards without having to sift through or carry a bunch of them. I use the mileage feature the most and really like it when it's accurate. Cons The mileage is not always accurate (my 20 mile ride is sometimes registered as .01 miles) and the app doesn't allow you to correct it (I can correct the equivalent, but my accountant wants actual mileage so it doesn't really help). This happens on average about once a week. Review Source TSB Thierno Sadou B. Human Resources Officer Human Resources Used the software for: 2+ years ### "Shoeboxed: A Convenient and Efficient Tax Receipt and Document Management Solution" February 18, 2023 5.0 Overall, Shoeboxed is a solid receipt management solution that offers a lot of benefits for users. By easily scanning, organizing and storing all your receipts in one place, it saves time, optimizes your financial management and makes informed financial decisions.The most notable benefits of Shoeboxed are its ease of use, efficient receipt management, automatic key information extraction functionality, data security, and advanced features, such as business card and email management. expense.However, Shoeboxed is not without its drawbacks, such as relatively high cost, scanning limitations, dependence on scanning, limited functionality, and geographic limitations for international users.All in all, if you are looking for an efficient solution to manage your receipts, Shoeboxed is definitely an option worth considering. However, it is important to assess your specific needs and compare the different solutions available on the market before making a purchase decision. Pros Shoeboxed is receipt management software that offers many benefits for businesses and individuals. Here are some of the most notable benefits of Shoeboxed:Easy Receipt Management: Shoeboxed makes it easy to scan, organize, and store all your receipts in one place, making it easy to manage your finances. It also allows you to import your receipts from email and cloud services like Dropbox and Google Drive.Time Saving: With Shoeboxed, you can easily import and file your receipts in just a few minutes, saving you a lot of time compared to manually entering your expenses.Easy access to financial data: Shoeboxed automatically extracts key information from receipts, such as amount, date, and category, making it easy to create reports and make informed financial decisions.Advanced Features: In addition to receipt management, Shoeboxed also offers advanced features such as business card management, expense report management, and synchronization with accounting software such as QuickBooks.Data Security: Shoeboxed uses advanced security measures to protect your financial data, such as SSL encryption and automatic data backup.Overall, Shoeboxed is a great receipt management tool that saves time, helps you manage your finances better, and makes informed financial decisions. If you're looking to simplify your receipt management and improve your financial efficiency, Shoeboxed is definitely a choice to consider. Cons Although Shoeboxed has many advantages for users, there are also some disadvantages to consider:High cost: Shoeboxed is relatively expensive compared to other receipt management solutions available in the market. The monthly cost can therefore be a barrier for some people.Scan limits: The number of documents you can scan is limited by your subscription. If you exceed this limit, you will have to pay an additional fee.Reliance on scanning: Shoeboxed relies heavily on scanning your receipts, which can be a problem if you prefer to use more traditional methods of managing your finances.Geographic limitations: Shoeboxed is based in the United States, which can cause issues for international users in terms of billing and currency support.Limited Features: Although Shoeboxed is good at managing receipts, it offers few advanced features compared to other accounting or expense management solutions.All in all, Shoeboxed is a good solution for receipt management, but it may not be suitable for everyone due to its high cost, scanning limitations, reliance on scanning, and limited functionality. Before choosing Shoeboxed, it is therefore important to carefully assess your needs and compare the different solutions available on the market. Review Source BB Bobbie B. Entertainer Entertainment Used the software for: 2+ years ### "Love it, has saved my sanity" October 31, 2019 5.0 Makes filing my taxes so much easier. Because someone else is scanning in my reicepts and I can set rules to auto assign the reciept to a catagory I have to only spend about 5-10 minutes a day on reciepts where I used to spend a solid week at the end of the year dealing with reciepts and I would dread it every year. Now come tax time I am usually caught up with all the reciepts and it goes so much faster. Shoeboxed has very accurate data entry and I rarely have to make corrections. I just enter my own "notes" on each reciept, double check it for accuracy and file it - so convenient. I couldn't reccomend it enough. Pros Shoeboxed makes my life so much simpler. As a self employed person scanning in my own reciepts was the one thing I dreaded every year. I tried other software and it all had major issues. When I found Shoeboxed it has literally saved my sanity every year come tax time. Cons There are few features I wish it had like archiving previous years receipts so that I didn't have to chance the search parameters every time I was working within a current tax year, or having roll over pages becasue sometimes I miss sending reciepts in one month and I paid for that month but didn't use it, but overall, I only have good things to say. Review Source NT Neil T. n/a Financial Services Used the software for: 2+ years ### "great software and service for staying organized and saving time" November 2, 2019 3.0 Overall, I find Shoeboxed to be incredibly useful and it allows me to get a handle on my receipts. There is room to make the software/service even better, and I hope the company decides to further invest in the features and capabilities. But even as is, it is a good service. Pros Shoeboxed makes it very quick and easy to scan and organize receipts. Using my receipt scanner, I can scan a receipt and have it uploaded to the cloud in seconds, and then Shoeboxed takes it from there using OCR/human inspection to extract fields. Receipts are archived and accessible on the Internet, and can be searched and exported. Cons I've been using Shoeboxed for many years, and the software has not changed much in that time. The interface is out of date and kind of clunky. It responds slowly and it is quite limited in it's query capabilities. The company has not added any new features, even though there are many obvious and very useful ones that I wish could be added. The company has also raised prices quite a bit, so it is not nearly as good of a value as it used to be. I'd accept this more gracefully if they were also adding useful features along the way, but that has not happened. Review Source Diana C. Owner E-Learning Used the software for: 1-2 years ### "I love the convenience of having my emailed receipts automatically sent to Shoeboxed." May 1, 2018 4.0 Time saver, easy categorizathonen of emails, easy retrieval of receipts later when needed. Pros Shoeboxed provides me with an easy way to automatically categorize, save and retrieve important emailed receipts. This saves me a great deal of time. Cons I have not really found many cons, although sometimes Shoeboxed will misread & mislabel an email as a receipt when its really not, but this is only a very minor inconvenience. Review Source dS david S. Insurance & Financial Advisor Used the software for: 2+ years ### "Generally works very well to populate images of my mileage and expenses to a spreadsheet" May 7, 2018 5.0 Pros Easy to post expenses by taking snapshot of receipt, categorize and save it with image available to download or just print an image of all receipts. It's a snap. Same goes for logging actual mileage -- although sometimes the software chooses the "shortest" route. Cons 1) Should be able to convert and save all images as a PDF. Could store on my phone...but photos take up WAY TOO MUCH SPACE! 2) If youre not careful those images could end up being shared by social media... 3) Sometimes shortest timewise routes are not ones assumed by software which are miles longer 4) Online functionality of software to pull up reports can be a little slow and clunky 5) Would like to know how to set up a second user with the same firm -- as I don't want to pay an additional fee. Review Source SE Sarah E. owner Restaurants Used the software for: 2+ years ### "Shoeboxed is life changing" November 1, 2019 5.0 Shoeboxed saved me from drowning in paper receipts and has made preparing my taxes sooo much easier and much more efficient and my record keeping is now more accurate. Pros shoeboxed is a simple and effective way to organize receipts. Setting up custom categories is a breeze. Cons sometimes dates or amounts are wrong, so I have to double check for accuracy. B/c I have a lot of rcpts, this can be time consuming, if I don't keep on top of it, but it's a small price to pay for how organized my rcpts now are. Reporting business expenses on my taxes is so much simpler and much more accurate now. Review Source JG John G. CEO Apparel & Fashion Used the software for: 2+ years ### "Long time customer" October 31, 2019 5.0 We were using another company for tracking receipts. It was quite cumbersome but there wasn't many other options at the time. Then came along Shoeboxed that made everything simpler, providing the options to submit receipts from all different devices. Pros The various ways available for filing receipts. Cons The mobile app is slow in responding. The server is also slow during peak times, especially around tax season. Review Source DF Don F. Owner Used the software for: 1-2 years ### "Very quick and efficient" May 1, 2018 4.0 Pros You can edit and create your own categories to match your bookkeeping. This will easily sync with your Quickbooks program or other accounting software. Prevents the need for having to keep a "zillion" paper receipts and then needing to process them at the end of the year. Instead, you download a report and have an image of the receipt if needed for an audit Cons You have to make sure that your picture images are clear or your data may not be accurate. Is easily edited, but I would eliminate the receipt until you have a chance to spot check the information. Review Source VR Verified Reviewer Executive Director Used the software for: 6-12 months ### "Using to track receipts-easy to use, reliable and handy!" May 1, 2018 4.0 Far better accounting and tracking Pros Ease of use. Always handy through mobile devices, desktop and scanner to submit directly to site or via email. Cons Inability to categorize when submitting. It would be helpful to be able to select a predesignated category when submitting receipt rather than after the fact. Review Source VR Verified Reviewer Executive Director Used the software for: 2+ years ### "Overall, very good. I have been using for 2 years" May 1, 2018 4.0 Pros Very simple to use. Just take a photo or email the receipt. Never forget or lose a receipt with it. Cons They sometimes don't pay enough attention to the amount or name of vendor and get it wrong-just listing the tip instead of the whole amount for example-having me need to then go through all to find the error. Review Source AV Andres V. Owner/Technician Used the software for: 2+ years ### "Very Helpful for a Small Business!" May 7, 2018 4.0 Accounting. I have difficulty keeping track of my documents and receipts and you've covered me for several years. Pros I don't have to think about it since it's connected to my Google email account. Almost all of my receipts go through email. Copies of the receipts online are nice to have when needed. The reports have been useful for my accountant at tax time, it saves me a lot of time. The iOS app is very easy to use too for my offline receipts. Cons I'd like to get notifications if Shoeboxed thinks an email should have a receipt and doesn't or where problems occur. The Google Mail plugin sometimes misses receipts and the only way I can tell is if the "Shoeboxed" label hasn't been applied to it. I'd rather take care of these ongoing instead of at the end of the month trying to track down old emails. If I were able to get notifications, I could automate the process of forwarding certain emails back to Shoeboxed. I'm on the 'Free' tier (Since 2014) and have gotten a lot out of the service for free. I haven't used the mileage tracker on the iOS app though. To get me to subscribe to the 'Lite' tier, I don't need anything else but what I mentioned above - an error notification to act as a failover. Review Source EB Elizabeth B. Administrator/Accounts Payable Information Technology and Services Used the software for: 2+ years ### "Easy to use, user friendly website and great customer service" May 7, 2018 4.0 Pros I enjoy how easy it is to send the receipts off and have them returned. I like how easy it is to search for the receipts you have sent in. Customer service is always very helpful and I appreciate that you have a live chat option I like the new feature of being able to update the types of payments Cons I struggle with the restrictions of the receipts that can be sent it. When I email a pdf across and I look for that receipt in the system, the receipt will just be blank and shows nothing. I also sometimes forward email receipts and get an email back saying it's invalid but the receipt has been processed. I would like for the system to work with more databases other than Quickbooks. We would love for it to work with Autotask for instance and it would save a huge step and much time for us. Review Source DP Don P. Director, Business Operations Computer Software Used the software for: 2+ years ### "Innovation in accounting" November 4, 2019 5.0 Pros I like how shoeboxed provided a number of options to using their product: Paper Envelopes Browser Plugin Search-ability in their portal Cons From my knowledge, the OCR piece isn't the best, I would be if their search and tag piece worked better. Review Source VR Verified Reviewer Financial Advisor at Kinder FInancial Strategies Financial Services Used the software for: 6-12 months ### "Brillian and basically idiot proof" August 22, 2018 5.0 Pros I am tech challenged and self employed - a horrible combination. This program makes it SO easy to track receipts right down to the exact tax category. No more hours digging thru receipts (lol often in an ACTUAL shoebox) Even if this is not your primary method of receipt tracking, any one who needs to track receipts would be nuts not to keep this on their phone! Cons I wish I could magically program it not to put my manicure receipts in as tax deductible. Lol not sure that will fly. Review Source KY Karen Y. Office Manager Tobacco Used the software for: 2+ years ### "Shoeboxed helped save so much time to get us organized and receipts up to date" May 4, 2018 4.0 Keeps everything logged in in one place and I have all the receipts where I can find them when I need Pros Very User friendly. Love that you can do it yourself and get the receipts logged in immediately. Is a great software for keeping organized all in one place Cons Unable to change or delete the card #s when clicking which card. So many unused numbers on there. Cannot add a new one unless they do it Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.