# NAVEX  One Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NAVEX  One the right Compliance solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/223069/NavexGlobal/reviews --- NAVEX  One 3.9 (22) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of NAVEX  One Ease of use 3.9 Customer Service 3.4 ## Pros and Cons in Reviews BS Brittany S HR GeneralistHuman Resources, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Overall it a decent software just maybe update in layout to make it more user friendly and decluttering some of the buttons.“ June 24, 2021 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LR Linda R. Procedure Control Manager Banking Used the software for: 1-2 years ### "Efficient, Familiar, and Succinct" November 9, 2017 5.0 Pros NAVEXGlobal's document management solution, PolicyTech, is a wonderful system for any organization that is looking to implement controls over their documents without spending a fortune. The interface is user friendly and simple to learn for anyone who is accustomed to using folders on a computer. Navigation is straightforward and easy to understand. The approval workflow is customizable and allows for a wide range of variations. One of my favorite features is the Questionnaire that can be added to any document. This simple tool allows management to confirm that employees have actually reviewed the information that they need to know. Cons While the system has robust abilities for management of documents, the interface is not very customizable. What you see is what you get. Review Source JD James D. CEO Computer Software Used the software for: 6-12 months ### "The Microsoft Word integration makes it worth it." November 23, 2018 4.0 All in all, this program has worked very well for our small company. It does what it says on the box, but when things go wrong, it’s hard to get them to work properly again. Pros The biggest pro is that PolicyTech integrates with Microsoft Word. It does have a small learning curve, but once you figure out how to do everything, it works flawlessly. We also like that there is the ability to audit if such a need arose. Being able to use it with mobile devices is very handy as well. Cons We just wish that support were a little bit better. We have had a few issues and they weren’t resolved as quickly as we had hoped. The cost could always be lower, but it’s at a fair price point for what you get. Review Source TA Travis A. Director of People & Culture Telecommunications Used the software for: 2+ years ### "Now Vexed Globally!" February 11, 2021 2.0 Good job doing your homework on Softwareadvice.com before making a decision on this software. We've had many disagreements with NAVEX Global and have given several examples of what would make our experience better. There is no interest in improving what made our experience poor. Customer satisfaction is not on their priority list. I've never experienced so little interest in helping us with questions or issues than with Navex Global. Upgrades are available to fix your problem, but be prepared to pay a lot for them. Have not only found better options, but have been willing to double pay to use an alternative while still under contract with them because they won't let us out of our contract for being so unhappy with our situation. Be very cautious when looking into this for your LMS or compliance training. Pros Easy enough to implement. Videos aren't super cheesy. It wasn't hard for our employees to log in and begin watching their training videos. Cons Very limited in what you are able to do with it. Licensing is expensive and not flexible with who can use what, when. While the material was industry average, the customer service is the worst we've ever experienced. Consistent across my whole team and on nearly every call made and email sent. Alternatives considered [Cornerstone HR](https://www.capterra.com/p/166857/Cornerstone-HR/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing NAVEX  One Liked a video we saw for harassment training through NAVEX. Review Source MK Matt K. CEO Computer Software Used the software for: 1-2 years ### "Helps with updating documents on the web browser" January 27, 2018 4.0 Pros PolicyTech integrates well with the Microsoft documents. The documents can be updated using a web browser and we do not need tom update these by installing MS office applications. PolicyTech helps us to review and understand who has viewed the document for the reporting purpose. Cons Great tool to manage online documents. Provides better security and revision control. Helps reviewing the users who has accessed the documents. Review Source SG Stan G. Director of Sales Computer Software Used the software for: 2+ years ### "Helps with creating contractual documents" January 27, 2019 2.0 Nice application as it helps creating documents for the clients. Pros A right application to help manage documents including contracts with the clients. We are able to mange online documents and share with clients to get signed. Cons The interface has some challenges but the navigation is much better. Can be improved to improve actual page interface to create documents. Review Source KA Kathleen A. Hospital & Health Care Used the software for: ### "Easy as an Evite and It Automates Nagging!" August 6, 2014 5.0 Pros When introducing PolicyTech to new divisions in my organization, I ask my audience if they've ever received an Evite to a party, clicked the link, seen who else was invited, and accepted or declined the invitation. Everyone always laughs and says, "Yes!" and I say, "Then you can master PolicyTech!" It really is that intuitive and user-friendly. Then, when introducing it to staff tasked with getting approvals on a document, I ask what they hate most about their current email-based process and they invariably say, "The nagging that I have do to do get people to review and approve the document!" So I tell them, "PolicyTech automates nagging, so you don't have to!" Then they fall in love with PolicyTech as quickly as I did. It automates the tedious and arduous process of document review, revision, and approval, saving countless FTE hours and expense. Cons Nothing comes to mind at the moment actually, so nothing to say here. Review Source BB Brian B. Owner Restaurants Used the software for: 6-12 months ### "Read your contract!" November 11, 2020 1.0 Terrible. After 1 year of paid non use we tried to cancel. The service had never been used. They informed me I was obligated to a 5 year contract. I offered to settle for an additionalyear of the service price and they declined. Not business friendly at all. If you are a small business this is not for you. Pros The idea of having a place for employees to report issues. Cons They never even sent me sheet of paper with the 1800 number on it. Review Source GT Gina T. Social Media Manager Computer Software Used the software for: 6-12 months ### "Clean interface and well-made software " August 28, 2018 5.0 Pros This is a well-developed and nicely designed software. It has a simple and clean interface and makes document and policy organization flow seamlessly. Highly recommend this product. Cons My only complaint with this product would be the slow response I received from customer service a few weeks back. Review Source BS Brittany S. HR Generalist Human Resources Used the software for: 1-2 years ### "It gets the job done" June 24, 2021 3.0 Overall it a decent software just maybe update in layout to make it more user friendly and decluttering some of the buttons. Pros This product is is interesting to me in a sense that it works for our employees when cases are submitted but for the users it causes a few issues. I'm always getting locked out. The layout is a little confusing at especially for first time users. Cons Layout for me is a big issue. Its not as easy to navigate like other platforms which can cause some confusion Review Source TL Terry L. Warehouse Manager Furniture Used the software for: I used a free trial ### "Costco Ethics Point" January 20, 2024 4.0 I just felt like when you do not take complaints seriously and just act like a reporting service, it affects the workers. I just hope that you have improved training for your employees Pros Everything is online, once you have the issue number and password you can get in. Cons Issue Number-\[sensitive content hidden\] Concerning wages and other safety issues. You found that this company did nothing wrong. FYI - the labour board penalized them for not paying the proper wages And Health and Safety came in and found they were out of compliance. The company was penalized for not having WSIB This was back in 2021 Review Source NP Nicole P. Project Coordinator Computer Software Used the software for: 1-2 years ### "Backups can be made online now!" April 19, 2016 4.0 Pros With policytech, I can keep my files backup online and access from anywhere. This software helps with keeping my important documents and images secure. No need to worry about keeping files on my local drive. Cons UI seems with old design. It can be improved with latest design approach. Review Source AS Alan S. CEO Computer Software Used the software for: 1-2 years ### "Great digital media manager" April 19, 2016 5.0 Pros I keep my signed agreement documents on this App. It’s a great way to keep agreements and I don’t need to search for files anymore on various places. It seems a great digital media manager. Cons It works great and provides all required features to me. Review Source JK Jeanenne K. Hospital & Health Care Used the software for: ### "PolicyTech Remains a Vital Business Tool" August 5, 2014 4.5 Pros We love the ability to put all of our documents in one place and ensure that they have been read by our staff. This is vital for our company to ensure that documentation is available to prove someone has been informed of certain policies, forms, meeting minutes, etc. Cons I have had really great experiences in the past with our account manager. He has moved up in the company, and we now have a new account manager. I was not notified of the change and have not had the best luck getting in touch with her. Review Source HD Hina D. Receptionist Media Production Used the software for: 6-12 months ### "Best content management tool" March 10, 2016 4.5 Pros It seems the best content management tool to me. Number of other tools provide a lot of features. But Policytech is easy to use and user friendly. I use it just because it is quick to learn and easy to use. The functionality works great and does not throw any performance issues as well. Review Source JH Jeff H. Search Advisor Computer Software Used the software for: 6-12 months ### "Great support and effective management" April 19, 2016 4.5 Pros This vendor has good support team and provides quick responses. It can be helpful to manage images and video documents. Cons I would like this to be integrated with CMS sites (like WordPress etc.) It will allow keeping images uploaded directly from the wordPress admin. Review Source PV Pankaj V. Office Manager Pharmaceuticals Used the software for: Less than 6 months ### "My data is backed up using this tool" March 11, 2016 4.0 Pros This software helps me to keep my data backed up on the internet. I can use my data files when needed. The files are kept securely on the online servers (Not sure where exactly), but the good thing is that I can use them anytime. It also let me share files as needed and helps me with collaboration with others. Cons I guess everything is fine with this software. But the support system can be a little better. I would also like the price to be little less than what it is. Free trial time should be extended. Review Source CF Casey F. Management Consulting Used the software for: ### "PolicyTech " September 9, 2014 4.0 Pros I think PolicyTech is a great resource for business and could potentially be utilized in a university level. I will be recommending it to my professors to utilize in their courses. Cons I think there is some work that could be done in the functionality to make it more efficient, but the concept is there. Review Source AT Austin T. IT Consultant Computer Software Used the software for: Less than 6 months ### "Nice file management with Auto reminders" March 9, 2016 3.5 Pros Policytech is a great file management app. Managing huge files is even easier with policytech. I can also setup the reminders and get auto email reminders when needed. It helps me being on schedule. Recovering Cons Files recovery and revision history would be good to have there. Most other functionality looks great. But some more features can be added. Review Source RF Robert F. Hospital & Health Care Used the software for: ### "PolicyTech - Policy Management Software" August 7, 2014 5.0 Pros The software is easy to use, and the customer support is top-notch. Cons The rollout of new software updates could be quicker. Review Source MD Matt D. IT Director Computer Software Used the software for: Less than 6 months ### " Document management has been easier with Policy tech" March 8, 2016 4.0 Pros Policytech provides flexible and easy way to manage the documents and the content. I have been able to manage contracts easily using this software. The mobile apps helps a lot to manage the docs using the mobile devices. Cons UI can be improved a lot. the functionality is great but interface is lacking. Review Source TK Tim K. Hospital & Health Care Used the software for: ### "PolicyTech is great for our business!" August 27, 2014 4.5 Pros I like its ease of use. Cons We would like the cost for cloud hosting to be less. Review Source KD Ken D. Owner Computer Software Used the software for: Less than 6 months ### "A Bit Old School " November 7, 2016 4.0 PolicyTech will give you all you need for the most part, and there is a 30 day trial to try things out before you commit.. But there seems to be no fixed pricing, it must be requested. (What is this, 2003?) But is customizable to fit your companies needs. Review Source Similar Products Featured ## Related categories [Governance, Risk and Compliance (GRC)](https://www.capterra.com/grc-software/)[Compliance](https://www.capterra.com/compliance-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.