# Page 3 | Hostfully Guidebooks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Hostfully Guidebooks the right Vacation Rental solution for you? Explore 123 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/223111/Hostfully-Guidebooks/reviews --- Hostfully Guidebooks 4.8 (123) [View alternatives](https://www.capterra.com/p/223111/Hostfully-Guidebooks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Hostfully Guidebooks ## Showing most helpful reviews Showing 51-75 of 123 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EC Erin C. Owner Hospitality Used the software for: 2+ years ### "It’s very good, user friendly." May 2, 2023 5.0 User friendly Pros I appreciate that this is available for basic use for free. I have never need upgraded features. But if I ever do, I’d want to go with Hostfully because it’s just so intuitively built for the user - it doesn’t suck up my time trying to figure out how to design anything. Cons Nothing. I wouldn’t like to have to pay for it. Most of our communication and agreements and all payments happen on vacation rental sites like AirBnb or VRBO. Hostfully, as I use it, is a “nice to have”. Review Source Response from Hostfully July 4, 2024 Hello Erin, Thank you for your review! We're delighted to hear that you find Hostfully very good and user-friendly. It's great to know that the basic free features meet your needs and that the intuitive design saves you time. We appreciate your feedback and understand your preference for the free version, especially since most of your communication and transactions happen on platforms like Airbnb or VRBO. Thank you for choosing Hostfully as a "nice to have" tool! Craig R. CEO & Founder Real Estate Used the software for: 1-2 years ### "State of the art guest guidebook system" September 4, 2019 5.0 We use Hostfully guidebooks to provide a great experience for our thousands of guests. The ability to create templates saves us a lot of time creating new guidebooks. Both our guests and owners are extremely impressed by the functionality. Pros Saves us hours of time, great guest experience, mobile responsive, easy to use. Cons The recommendations screen is a little hard to navigate. Review Source Response from Hostfully July 4, 2024 Hello Craig, Thank you for your detailed review! We're thrilled to hear that Hostfully's guidebooks save you hours of time and provide a great guest experience. It's wonderful to know that our mobile-responsive and easy-to-use platform is making a positive impact. We appreciate your feedback about the recommendations screen and will look into ways to improve its navigation. We're glad that our template feature is saving you time and that both your guests and owners are impressed with the functionality. Thank you for choosing Hostfully! JF Jacky F. Manager Hospitality Used the software for: 1-2 years ### "Best guidebook software I ever had. Great outstanding features. " September 27, 2021 5.0 If I could give 6 star, I would with no doubt. Great customer service and support. Pros It's been almost 2 years I I ve been using Hostfully guidebooks and I think this is the first software I am using all the tools. This guidebook is incredible and super well designed. All my customers are very happy, they love it. Cons Nothing, as someone said, I must right something but I do not have anything to complain. Everything is great. love it and recommend at 100%. Even translations are very good. Reason for choosing Hostfully Guidebooks the way the product was explained to me, very profissional and tailor made. Review Source Response from Hostfully July 4, 2024 Hello Jacky, Thank you for your outstanding review! We're thrilled to hear that you've been using Hostfully guidebooks for almost two years and find them incredibly well-designed and feature-rich. It's wonderful to know that your customers love the guidebooks and that you're using all the tools available. We appreciate your positive feedback and your recommendation. We're also pleased to hear that the translations are very good and that our customer service and support have met your expectations. Thank you for choosing Hostfully and for your high praise! GS Garrett S. Owner Real Estate Used the software for: 1-2 years ### "Best str software out there!" February 13, 2024 5.0 Pros The ease of use for guests and the clean format of the app Cons The lack of an app and only web based version for so long Review Source Response from Hostfully July 4, 2024 Hello Garrett, Thank you for your great review! We're delighted to hear that you appreciate the ease of use for guests and the clean format of our platform. We understand the desire for an app, and we're pleased to let you know that we now have an app with many of the same features as the desktop site. Thank you for choosing Hostfully and sharing your thoughts! CC Carol C. Owner Hospitality Used the software for: 2+ years ### "Easy start to digital guidebooks " May 12, 2023 4.0 I’ve been using the free version of the guidebook for 4 years. It’s been an easy way to offer the amenity to guests. Pros I appreciate the offer of a Free version. Overall was easy to set up and keep updated. Cons The ads presented in the guide are irrelevant Review Source Response from Hostfully May 31, 2023 Thank you for your positive review of our digital guidebooks. We appreciate your feedback. We're glad to hear that you appreciated the availability of a Free version and found it easy to set up and update. It's great to know that our guidebooks have been a convenient way for you to offer amenities to your guests. We apologize for any inconvenience caused by irrelevant ads presented. Thank you for using our guidebook for the past four years :) MB Marilyn B. Managing Member Leisure, Travel & Tourism Used the software for: 1-2 years ### "Perfect Guide for My Vacation Rental" September 4, 2019 5.0 Overall positive experience Pros I'm not sure how I found out about the Hostfully Guide, but it couldn't have come around at a better time. I had my own personalized guide, but every time it needed updating it was a major time consuming project. What I like the best is the ease in which I can update and how my guests can access it on their phone, laptop, tablet or computer. Plus they can also pass it along to other family members or friends who will also be staying at our home. Another wonderful feature is that it incorporates both the house manual plus tips on where to dine, shop, visit, etc. I've already promoted the Hostfully Guide several times when new vacation rental managers or owners ask for some tips on how to provide this very information to their guests. And since I only have one home the price is right (FREE!) Cons There isn't anything I don't like about it. Review Source Response from Hostfully July 5, 2024 Hello Marilyn, Thank you for your wonderful review! We're thrilled to hear that Hostfully Guidebooks have made managing and updating your guide so much easier. It's great to know that your guests can conveniently access the guide on various devices and share it with others staying at your home. We're glad you appreciate the integration of the house manual with local tips and recommendations. It's also fantastic to hear that you've been promoting Hostfully to other vacation rental managers and owners. Thank you for highlighting the value and ease of use, especially with the free option for single properties. We're pleased that your overall experience has been positive! CP Campbell P. Owner Hospitality Used the software for: 1-2 years ### "Excellent electronic guest book" May 9, 2023 5.0 Great Pros Very easy to populate and set up. Our guests love its simplicity to use. Cons Nothing.... We find it does what we need it to and that is good enough for us. Reason for choosing Hostfully Guidebooks It looked like it would do what we need it to do. Review Source Response from Hostfully July 4, 2024 Hello Campbell, Thank you for your excellent review! We're thrilled to hear that you found our electronic guest book easy to populate and set up, and that your guests love its simplicity. It's great to know that it meets all your needs. Thank you for choosing Hostfully based on its functionality! MA Morgan A. President Hospitality Used the software for: 1-2 years ### "Great way to set up an online guidebook " February 6, 2024 5.0 Love the guides and easy set up. We'll keep using them. Pros Love the ease of use and built in suggestions. Cons Sometimes older guests don't understand how to use them. Reason for choosing Hostfully Guidebooks Recommended by an acquaintance who also does STR's Review Source Response from Hostfully July 4, 2024 Hello Morgan, Thank you for your review! We're delighted to hear that you love the ease of use and built-in suggestions of our online guidebook. We appreciate your feedback about older guests sometimes having difficulty using them, and we'll look into ways to make it more user-friendly for all age groups. We're glad to know you love the guides and find the setup easy. It's wonderful that you'll continue using them. Thank you for choosing Hostfully, especially based on a recommendation from an acquaintance. SD Sasha D. CEO Real Estate Used the software for: 2+ years ### "5 Star all the way!" September 29, 2019 5.0 Love it! I can answer all my guests questions in it and automate the whole process, while also feeling that I have really looked after each person checking in. Pros Makes looking after guests a breeze! Highly recommend to any host that wants to make their job a little easier. Cons I guess if i had to write what I liked least about this software, its that I don't get to talk personally to all my guests, as they have no questions!!! Most come and go and I haven't had to talk to them at all. Occasionally they do have questions and I enjoy the interaction with the wonderful people that visit my properties. Review Source Response from Hostfully July 4, 2024 Hello Sasha, Thank you for your 5-star review! We're thrilled to hear that Hostfully has made looking after your guests a breeze and that you highly recommend it to other hosts. It's great to know that our platform allows you to automate the process and feel confident that you’ve taken care of each guest. We appreciate your lighthearted "con" and are glad that you still get to interact with guests occasionally. Thank you for choosing Hostfully! MH Malcolm H. Partner Hospitality Used the software for: 6-12 months ### "Excellent Product - I wish I had known about it 4 years ago!" September 23, 2021 5.0 We started using Hostfully as an alternative to paper in-room directories. This was triggered by Covid as Hostfully gives a 100% no contact access to our guidebook. We're delighted with it. Pros Hostfully is a brillant addition to our small 5 bed guest house in England. It was very easy to write the content. The links to recommended restaurants and attractions etc. work seamlessly and it works wonderfully for our guests. It's also very easy to update. We send each guest a link to the guide book a week before they arrive and we also have a link to the guidebook as the home page for the internet on our in-room smart TV's. Our guests love it. On the few occasions that I have needed help I have found the customer service (Phung usually answers my queries) to be excellent. I just can't fault this product and would wholeheartedly endorse it. Cons Can't think of any. It does what it is supposed to do. Review Source Response from Hostfully July 4, 2024 Hello Malcolm, Thank you for your fantastic review! We're thrilled to hear that Hostfully has been a brilliant addition to your 5-bed guest house in England. It's great to know that writing content was easy, and that the links to recommended restaurants and attractions work seamlessly for your guests. We're delighted that our guidebook has been well-received by your guests, both through the pre-arrival link and the in-room smart TV home page. It's wonderful to hear that you find it easy to update and that our customer service, especially Phung, has been excellent. We're glad Hostfully has provided a 100% no-contact solution, which was particularly beneficial during Covid. Thank you for your wholehearted endorsement and for choosing Hostfully! AP Ann P. Owner Hospitality Used the software for: 1-2 years ### "little Cobbes guide book" November 8, 2022 5.0 I love it! It’s been incredibly useful and I would definitely recommend to others. Our guests have loved it. Pros This has been a brilliant addition to our holiday rental. All our guests love it. It’s a great manual about the accommodation so guests can refer to it rather than have to message to ask questions. I have all the information they require about the local area from supermarkets, medical care facilities to days out. It’s brilliant and very easy to navigate. Cons I don’t have any negative comments. I have found it perfect. Review Source Response from Hostfully March 17, 2023 Thank you so much for this incredible review, Ann! We're thrilled to hear that our Guidebook feature has been a brilliant addition to your holiday rental and that your guests love them. It's great to hear that it has provided all the necessary information about the accommodation and the local area, and that it's been easy to navigate. We're glad that it has been incredibly useful to you and your guests, and we appreciate your recommendation to others. Once again, thank you for choosing Hostfully :) AS Ali S. Property Manager Real Estate Used the software for: 6-12 months ### "A vacation rental owner's godsend!" September 3, 2019 5.0 Guidebooks Platform has allowed me to include every possible bit of information my guests might have questions about. This has benefited me, as the manager and owner, to be contacted with questions very rarely. Many of my guests have mentioned the guidebook in their 5 star reviews, mentioning how thorough it was and how it gave them answers to all of their questions. We recently bought a second rental home and I won't hesitate to use Guidebooks Platform again with that property. Pros The ability to make changes in real time anytime I need to. I sent the link with the guidebook to all of my guests before check-in and we keep a hard copy of the guidebook in our rental as well. Anytime we make changes, I print a new copy of whichever page I updated and swap it out on my next visit to our rental. But I love that, because it's available online to my guests, they can see my changes that way if I haven't been able to change them in the physical book yet. Cons Nothing to dislike but I'll keep writing because there's a text minimum. Review Source Response from Hostfully July 4, 2024 Hello Ali, Thank you for your review! We're thrilled to hear that Hostfully has been a godsend for you as a vacation rental owner. It's great to know that you appreciate the ability to make real-time changes and share the guidebook link with guests before check-in, as well as keeping a hard copy in your rental. We're glad that the online availability helps guests stay updated even if the physical book hasn't been updated yet. It's wonderful to hear that the Guidebooks Platform has allowed you to include comprehensive information, reducing the need for guests to contact you with questions. We're delighted that your guests have mentioned the guidebook in their 5-star reviews for its thoroughness. Thank you for choosing Hostfully, and we look forward to supporting your second rental home with the Guidebooks Platform as well. MZ Melissa Z. CEO Real Estate Used the software for: 1-2 years ### "Great for short-term rental guidebooks!" February 13, 2024 5.0 Pros I create a Hostfully Guidebook for each of my short-term and mid-term rentals. It serves as a house manual, as well as a guidebook for our recommendations for the area. Easy to set up and guests love it! Cons Creating a guidebook is very straightforward, but could be less clunky and more streamlined. Review Source Response from Hostfully July 4, 2024 Hello Melissa, Thank you for your review! We're delighted to hear that you create a Hostfully Guidebook for each of your short-term and mid-term rentals, serving both as a house manual and a local guide. It's great to know that it's easy to set up and that your guests love it. We appreciate your feedback on making the guidebook creation process less clunky and more streamlined. We're always looking for ways to improve. Thank you for choosing Hostfully! JC Jane C. Owner Hospitality Used the software for: 2+ years ### "Very Happy" May 13, 2023 5.0 Helpful, friendly service and a useful product Pros The process of setting it up made me consider what information guests need and being able to send it all through one link is very convenient. Cons The colour palette options was limited and too bold. Review Source Response from Hostfully May 21, 2023 We're delighted to hear that you are very happy with the Vacation Rental Guidebook, Jane! It's great to know that the setup process helped you consider the information your guests need, and the convenience of sending it all through one link is a major plus. We appreciate your feedback regarding the limited and bold color palette options, and we'll take that into consideration for future improvements. Our team is dedicated to providing helpful and friendly service, and we're thrilled that you found our product useful. Thank you for being a loyal customer! DD Doug D. Owner Real Estate Used the software for: 1-2 years ### "Great product" May 8, 2023 5.0 Pros \- Very easy to set up, coming with a bunch of recommendations right out of the box.- FREE for just one property, so great for small investors just starting.- Allows me to generate a QR Code to post in the unit for a clean, professional look. Cons \- Reordering of recommendations could be easier. Gets a bit cumbersome with a lot of recommendations. Review Source Response from Hostfully July 4, 2024 Hello Doug, Thank you for your great review! We're delighted to hear that you find Hostfully very easy to set up, appreciate the built-in recommendations, and find it perfect for small investors with its free option for one property. It's wonderful to know that the QR code feature adds a clean, professional look to your unit. We appreciate your feedback about the reordering of recommendations and will work on making this process smoother. Thank you for choosing Hostfully! RR Renata R. Pm Hospitality Used the software for: 1-2 years ### "Basic license good " May 14, 2023 5.0 Pros Easy to implement and to use Something everyone should start with Cons The full potential is with your pmsLess features integrated with other pms Reason for choosing Hostfully Guidebooks Back then it was the only one there Review Source Response from Hostfully May 16, 2023 Thank you for your review, Renata! We're glad to hear that you found it easy to implement and use our product, and we appreciate your suggestion that it's a good starting point for everyone. We understand that integrating our features with other property management systems would unlock the full potential, and we're actively exploring such possibilities. We appreciate you choosing Hostfully Guidebooks. Thank you again for your support! ML Mark L. Owner Hospitality Used the software for: 2+ years ### "Does What It Shoud - but no more" May 2, 2023 4.0 It looks good to have a digital product - not sure how much guests value it in practice Pros The basic premise is great and it works well in theory Cons No analytics severely limits how you can judge vfm Reason for choosing Hostfully Guidebooks can't remember Review Source Response from Hostfully May 16, 2023 Thank you for your feedback on our product, Mark. We appreciate your thoughts and are glad to hear that it functions as intended. We value your feedback and look forward to keep working together! :) ML Maria L. CAO Hospitality Used the software for: 1-2 years ### "A Great Guest " May 12, 2023 5.0 We are very happy with the the Guidebooks and find it very helpful even for our staff. Pros The guide book is very easy to use and most of all we can send the link to our guests so that they can read our policies and ask questions, make suggestions and or comments before they arrive. Cons At present we are very happy with the Guide books and dont see any negatives. Review Source Response from Hostfully August 9, 2023 Thank you for your positive review, Maria! We're delighted to hear that our guidebook has been easy to use and beneficial for both your guests and staff. It's wonderful that you appreciate the ability to share policies, gather feedback, and facilitate communication before guests arrive. We're glad to have met your needs and look forward to continuing to provide you with a great experience. Thank you for choosing Hostfully! MN Mark N. Director Consumer Services Used the software for: 2+ years ### "Hostfully Guidebooks" September 3, 2019 5.0 We get awesome response from our guests when we send them the link to our Guidebooks, with all our property details and recommendations. They like that they can easily navigate through these, and that the recommendations we set up can then take them to websites about the activity/place to find out more. It's been good having additional features added such as being able to produce custom categories. Pros I like the way the final product presents to our Short Term Rental Guests, and the way you can apply changes or add features across multiple properties easily. Cons That it doesn't give a very good printed version of the Guidebook Review Source Response from Hostfully July 4, 2024 Hello Mark, Thank you for your review! We're glad to hear that you appreciate how the final product presents to your short-term rental guests and the ease of applying changes or adding features across multiple properties. We understand your concern about the printed version of the guidebook and will take this into consideration for future improvements. It's wonderful to know that your guests respond positively to the guidebooks and find them easy to navigate. We're also pleased that the additional features, such as custom categories, have been beneficial. Thank you for choosing Hostfully! AS Andrew S. Owner Hospitality Used the software for: 2+ years ### "Useful and user friendly guidebook" May 8, 2023 5.0 Have had no complaints from guests with the guidebook Pros It is easy to put together and share with guests. Cons Ability to add a list/table from excel that would map out various hikes/other attractions (maybe it does), but I don't think so. It would be nice if the address/images would autopopulate Reason for choosing Hostfully Guidebooks None that I recall Review Source Response from Hostfully July 4, 2024 Hello Andrew, Thank you for your review! We're glad to hear that you find the guidebook easy to put together and share with guests, and that you’ve had no complaints from them. We appreciate your suggestion about adding a list/table from Excel to map out hikes and attractions, and the idea of auto-populating addresses and images. These are valuable insights for future improvements. Thank you for choosing Hostfully! CM Cindy M. Property manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Hostfully Rocks " May 3, 2023 4.0 Pros I like the free feature for one guidebook. Cons It has been great for me. It would be nice if there was an app to send guests. Review Source Response from Hostfully July 4, 2024 Hello Cindy, Thank you for your review! We're delighted to hear that you appreciate the free feature for one guidebook and that Hostfully has been great for you. We appreciate your suggestion about having an app to send to guests and will consider this for future enhancements. Thank you for choosing Hostfully! A&DM Alanna & Deveny M. Owners Real Estate Used the software for: 1-2 years ### "Is there really another choice?" September 5, 2019 5.0 This software has given us a hands off guest experience Pros This software is as simple as it gets. It allows us to say what we need to say to each guest, ONE time. With a busy business, Hosfully guidebooks cuts explaining to a small fraction "Have you read our guide book?" Cons The cost is a bit expensive for small businesses, especially when you have so many Review Source Response from Hostfully July 4, 2024 Hello Alanna & Deveny, Thank you for your review! We're glad to hear that you find Hostfully simple to use and effective for communicating with guests. It's great to know that our guidebooks save you time by reducing the need to repeatedly explain things to your guests. We understand that the cost can be a bit high for small businesses, and we appreciate your feedback on this. Thank you for choosing Hostfully and for sharing your positive experience! GM Greg M. Managing Partner Hospitality Used the software for: 1-2 years ### "Quick and easy to setup" May 8, 2023 5.0 It's been very positive. We were able to get up and running really quickly. Pros I really liked being able to setup guidebooks really easily. It allowed me to quickly put instructions in a guidebook for common things. Cons I can't think of anything I don't like about guidebooks. Reason for choosing Hostfully Guidebooks We were already using Hostfully Review Source Response from Hostfully July 4, 2024 Hello Greg, Thank you for your review! We're delighted to hear that you found it quick and easy to set up guidebooks and that it allowed you to efficiently provide instructions for common things. It's great to know that your experience has been very positive and that you were able to get up and running quickly. Thank you for choosing Hostfully, and for your continued support! BK Beth K. Airbnb host Hospitality Used the software for: 2+ years ### "A guest resource I rely on" September 3, 2019 4.0 Meets my needs for an informative & professional guidebook. Pros That it continues to improve & takes into consideration my needs as an Airbnb host. I like the quality of the layout & pictorial functions. My guests appreciate the helpfulness of the guidebook I’ve created. Cons I would like more ability to create more in depth travel guides for guests. I need to explore if I better personalize recommendations. Review Source Response from Hostfully July 4, 2024 Hello Beth, Thank you for your review! We're delighted to hear that Hostfully continues to improve and meets your needs as an Airbnb host. It's great to know that you and your guests appreciate the quality of the layout and pictorial functions of the guidebook you’ve created. We appreciate your feedback on wanting more ability to create in-depth travel guides and personalize recommendations. We will consider this for future updates. Thank you for choosing Hostfully after finding Airbnb’s guidebook function limiting. We're glad to meet your needs for an informative and professional guidebook. CM Chris M. Owner Real Estate Used the software for: 1-2 years ### "Hostfully is an invaluable resource!" September 12, 2019 5.0 Pros With multiple listings Hostfully is truly a life saver! Being able to put all the information about your Short Term Rental in a Hostfully guide book has been a huge time saver. I get very few questions from guest about things inside our listing, or where to go to eat, activities, etc. Cons Not much negative that I can speak of really. Review Source Response from Hostfully July 4, 2024 Hello Chris, Thank you for your wonderful review! We're thrilled to hear that Hostfully has been an invaluable resource for you, especially with multiple listings. It's fantastic to know that our guidebooks have saved you time and reduced the number of questions from guests about your listings and local activities. We appreciate your positive feedback and are glad to hear you don't have much negative to speak of. Thank you for choosing Hostfully! 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