--- title: "Carbonite Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Carbonite the right Backup solution for you? Explore 172 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/223152/Carbonite/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Carbonite 4.2 (173) [View alternatives](https://www.capterra.com/p/223152/Carbonite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Carbonite Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews L. Luke . Director of TechnologyInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Carbonite consistently backs-up our end-user Apple and Windows machines– which is exactly what we need it to do.“ July 6, 2025 SB Sunaina B Director of OperationsHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: More than 2 years. “The keep having an increase in price and have gotten no new features.“ March 14, 2025 L. Luke . Director of TechnologyInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Recent software and portal updates have greatly improved the consistency of our backups as well as the ease of administration.“ July 6, 2025 CD Catherine D lawyerLaw Practice, Self-employedUsed the software for: More than 2 years. “Recovering one or two files at a time was not intuitive and took a bit of time to sort out.“ March 8, 2024 SM Scott M IT LeadReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “We started with mostly desktops and have transitioned to mostly mobile computers without issue.“ March 5, 2025 VS Vassili S OwnerInformation Services, Self-employedUsed the software for: More than 2 years. “Storage from Carbonite is costly, if you need to backup a lot of data it may not be the best solution“ November 21, 2022 Pd Peejay d Business Development RepresentativeInformation Technology and Services, 10,001+ employeesUsed the software for: 6-12 months. “Can easily restore files even when infected with viruses“ April 30, 2024 Pd Peejay d Business Development RepresentativeInformation Technology and Services, 10,001+ employeesUsed the software for: 6-12 months. “More expensive as compare to its counterparts“ April 30, 2024 ## Showing most helpful reviews Showing 1-25 of 173 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Owner 1.0 November 10, 2026 AI summary based on a full review Carbonite Safe provides a simple way to back up client data, but the reviewer finds it slow and expensive, with inadequate support. They express dissatisfaction with the overall user experience and website functionality. Log in to unlock the full review, detailed ratings, and pros & cons Owner Used the software for: 3-5 years ### "249,576 Files Are Safe from Natural Diaster" April 29, 2022 5.0 Since it runs in the background and I don't need to do anything with it - my experience is awesome! I love seeing the reports pop on the screen saying my system just backed up XXXXXXX number of files. And at any time, I can open the software and see the files and view my backup on the Cloud. I am using Carbonite Safe CE 22.2 -- I have clients that say they have a backup to Google or other service, and quite frankly they don't understand the complexity they will go through to try to retrieve their data. I highly recommend Carbonite not only for business but also personal home computers. Pros Peace of mind. At any point in time, I know if my hard drive system were to be compromised, by disaster or stolen or other calamity--I could be back in business with all documents and files uploaded into a new computer hard drive system. I have stored in my system at this moment in time 249,577 files - work from over 10 years is compiled here for my marketing clients. My invoices and accounting are backed up. My IRS files are backed up. Cons As I was recommended to Carbonite by my IT guy, he is the one installed the software and also uploaded all of the docs and files when I purchase new hardware. So if I were to lose my data I would need to figure out how to do it and/or pay him to help me. I trust experts when it comes to my data and security, so this is not a huge issue for me. Review Source Response from OpenText May 4, 2022 Glad you're seeing the benefit of our product! Thanks so much for leaving us a positive and detailed review! Director of Operations Used the software for: 3-5 years ### "Good software for data protection!" March 17, 2025 5.0 Overall I think it's a good software that I especially liked because as our organization is growing nationally, it grows with us. Pros It was helpful for when system glitches or internet outages occur to assist with data recovery. Cons The keep having an increase in price and have gotten no new features. Switched from [CrashPlan Platform](https://www.capterra.com/p/145112/CrashPlan/) I just felt like Carbonite was miore expensive but offered me more features. Alternatives considered [CrashPlan Platform](https://www.capterra.com/p/145112/CrashPlan/) Reasons for choosing Carbonite Software features aligned more with our management needs. Review Source Information Technology Administrator Used the software for: 3-5 years ### "Reliable Software that provides piece of mind" January 20, 2018 2.0 I really liked it until they implemented the HUGE price increase. Perhaps it was a problem with just that one employee but they definitely need to get better at communicating changes to their customers. I'll be switching to a more cost effective product once our subscription is up. Pros Ease of install - It is extremely easy to deploy Carbonite. I have installed it on our Windows 10 workstations as well as our server VMs running Windows Server 2012. Each time the process is quick and simple. I also like the custom updates it provides on backup status. It also lets you customize backup policies for each individual device to optimize utilization. Cons They wanted to increase our yearly cost by more than 50% with minimal account upgrades. Our account was set to renew automatically at this increased price with no warning. An account rep reached out to me a 6-8 weeks ahead of our renewal date but wouldn't respond until we were about 2 weeks out. At that time he informed me our price was going up. The strange thing was that under billing it still showed the price we had been paying for the past six years, and showed we would be charged the same amount again on our renewal date. If he hadn't mentioned it on the call they would have charged us the new price without informing us until we received the receipt. I really did not like that their system was showing one price but they planned to spring another on us. Review Source TM Tony M. VP IT Used the software for: 3-5 years ### "Carbonite Functions Very Well For File Level Backups!" April 2, 2024 4.0 Overall the product has worked very well for us. Pros Easy to setup and use for file backups and recovery. Cons Sometimes support is less than we expect in terms of helpfulness. Switched from [Backblaze B2 Cloud Storage](https://www.capterra.com/p/155180/Backblaze-for-Business/) MozyPro was at end of life and we were forced to get a new solution. Reasons for choosing Carbonite Carbonite was easier to use and the sales folks were much easier to work with. Review Source RW Randall W. IT Support Manager Used the software for: 3-5 years ### "Carbonite - Great solutiuon for protection!" December 23, 2021 5.0 Awesome. I ave had to use the backups to recover failed drives, and ransomed disks. Pros The software is easy to setup. It allows the individual to set up different backups. Incremental (daily), full (weekly or daily). Support is great and very helpful. You can encrypt the backups. Carbonite checks the backups on a continuous basis for ransomware. Cons By default it selects the folders for you. This is OK, but not all folders need backed up. It is easy to unselect the folders. Switched from Cost, software (ease of use), more functions. Reasons for choosing Carbonite Cost, software, functionality, support. Review Source Response from OpenText January 6, 2022 Thanks for leaving us some detailed and positive feedback! We appreciate you taking the time to be descriptive and honest! Mike S. Diretor of Creative Content Used the software for: Less than 1 year ### "Great for Baking Up Data" December 28, 2021 4.0 If Carbonite changed those two factors I mentioned as cons, I would feel way more confident recommending them to friends because I do like the affordable plan and how easy it is to backup files compared to competitors. And like I mentioned, I also like how they will back up your external hard drive which a competitor I was looking at does not do. Pros As a backstory, I was talking to our tech advisor about our need for backing up our data. While I ensure that I back up my data through my external hard drive, I also know that my external hard drive can go kaput as all of them do eventually. So I mentioned to our tech guy that I feel like we need a cloud storage but I wasn't too fond of Dropbox or Google Drive. He had similar sentiments and recommended Carbonite. He said he uses it with a number of clients with good results. So I took the plunge with their Black Friday deal that included backup for my computer and external hardrive. Pros: I liked that it backed up all of my data itself and that I didn't have to do it manually. The only thing I need to do manually is for my future data and the process is SUPER simple even for the tech-challenged. I also liked that there was the mid-tier option (the one I chose) that backs up your external hard drive. You get unlimited storage for the tier I chose which is not true of Dropbox, OneDrive, GoogleDrive, and others. Cons I don't like that I can't easily access my data to see with my own eyes that my data is backed up which is very different than OneDrive, GoogleDrive, and Dropbox that I can pull up at any time my backup files. I can't tell how good Carbonite is at backing up the files until something goes wrong which makes me nervous. I don't like that if my external hard drive isn't connected for 30 days, the data is wiped out. What if I'm taking a break from my technology and don't have it hooked up? What if I'm using a different computer at the time because my original laptop and backup hard drive are getting repaired? That made me feel uneasy. Switched from The process of backing up data on Internex was very time-consuming and I was having difficulty simply backing up videos (anything beyond PNGs, JPGs, and documents/PDFs). Alternatives considered [Backblaze B2 Cloud Storage](https://www.capterra.com/p/155180/Backblaze-for-Business/) Reasons for choosing Carbonite I chose Carbonite because it was more affordable and I could back up my external hard drive. Review Source Response from OpenText January 6, 2022 Thank you so much for leaving us some actionable feedback. Appreciate you taking the time to be thorough and honest with us! Owner Used the software for: 3-5 years ### "I've Tried Others But Came Back To Carbonite" November 17, 2022 5.0 Overall, you get what you pay for with data backup. I quit Carbonite for a couple of years and struggled. I finally came back to them this last year and felt such relief when I implemented the program. Pros Carbonite is easy to implement. I don't have to worry about it keeping my data safe with the automatic backups. Cons It's a little more expensive than some of the others. Switched from [IDrive](https://www.capterra.com/p/171884/IDrive/) iDrive was simple to use, but I really liked how Carbonite handled my account consistently and securely. Review Source Owner Used the software for: 3-5 years ### "Carbonite is a Valuable Tool" September 1, 2020 5.0 I have been using Carbonite for Years and the Customer Service is 5 star and the software will auto backup all your data all day long just set it and forget it. Pros I have used Carbonite for a long time and recommend to all my business customers because it is the most reliable backup on the market and easy to use. Cons The pricing is a little expensive but it is a Great Product Alternatives considered [Acronis Cyber Protect](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/) Reasons for choosing Carbonite After reading the reviews of Carbonite it was customer after customer satisfaction. Review Source Luke B. Director of Technology Used the software for: 3-5 years ### "No-Frills Backup Solution To Give You Peace Of Mind" July 7, 2025 5.0 Carbonite consistently backs-up our end-user Apple and Windows machines– which is exactly what we need it to do. Pros Recent software and portal updates have greatly improved the consistency of our backups as well as the ease of administration. Cons We recently encountered a problem that broke a large portion of our backups. Support was very helpful and responsive, but it took about a month for a patch to be released to Review Source Scott M. IT Lead Used the software for: 3-5 years ### "Carbonite backs us up" March 6, 2025 5.0 Carbonite has been a great application for backing up computers. We started with mostly desktops and have transitioned to mostly mobile computers without issue. Pros Provides seemless backup for team of computers Cons It is based on amount of storage and we continually have to adjust our plan. Review Source Business Development Used the software for: 1-3 years ### "Top rate product" January 15, 2025 4.0 Overall good. I was happy with the service. Pros Top quality product, retrieval was made easy enough. Cons A bit clunky, old interface, a bit expensive. Review Source CB Cindy B. Office Manager Used the software for: 3-5 years ### "Carbonite" November 15, 2021 5.0 If a document was accidently deleted, you could go into your account online and retrieve it for a short period of time. Pros Once you have it installed on your computer/laptop, you don't have to worry about it, the back up is automatic. Besides my work computer, I have also purchased it for my personal computer because it is so convenient, the auto backup and the availability of your files from anywhere. Cons So far our company has been very happy with this safety net. Review Source Response from OpenText November 22, 2021 Thanks so much for leaving us a review! I'm glad you're feeling safer since using Carbonite! Tim H. Founder Used the software for: 3-5 years ### "After being a customer for 15 years, service fails constantly - ultimately a waste of time and money" January 19, 2023 1.0 After being a customer for fifteen years, I am thoroughly disappointed with Carbonite's product and their complete unwillingness to refund anything for the time my PC spent not being backed up last year. Pros It backs up my files some of the time. It's relatively easy to get your files back, the files it actually backs up. Cons \* It rarely backs up my files. The backup is usually more than 60 days old.\* Service fails constantly\* A tool that is supposed to save me time and money is now costing me hours and hours of troubleshooting and support calls Reasons for choosing Carbonite At the time, 15 years ago, it was the best option around Review Source lawyer Used the software for: 3-5 years ### "Reasonably priced seamless back up" March 12, 2024 5.0 Pros Easy to use and reliable. Bought it for work and then got it for my home computers as well Cons Recovering one or two files at a time was not intuitive and took a bit of time to sort out. Review Source DBA Used the software for: 3-5 years ### "Great Backup software - expensive" October 10, 2018 5.0 I hav ebeen using Carbonite for about 5 years. Pros Carbonite was one of the first cloud backup services available. For an annual fee (which can be renewed for up to three years at a time), you can have all your files uploaded to a secure server. All files are encrypted and stored safely until you need them again. Carbonite constantly checks your system for new files and updates the backup as needed. Carbonite also has an option to back up your entire system--not just document files. The best selling point is that your files are encrypted before they leave your system. Cons Carbonite is a bit on the expensive side, when you consider that there are less expensive options available for simple (unencrypted) cloud services. Also, restoring a backup from Carbonite can take many days because of the encryption/decryption process. Unless you absolutely need a system backup, use another service for cloud storage. Review Source IT Manager Used the software for: 3-5 years ### "Carbonite - Great Support - Slow Servers" October 14, 2020 4.0 The service that carbonite provides is invaluable. If you don't have your computer files backed up in a remote location you really need to. We have computers "die" all the time and without carbonite (or a similar service) we would be in danger of losing years worth of work. Pros I like how easy it is to setup Carbonite. You download the software then simply tell it what files/folders you want backed up. Then you tell it how often to back up. It is easy to setup and after it is setup, you'll forget its there...until your computer dies and you need to restore the files. Luckily, having carbonite means that if/when your computer dies, you won't lose your valuable files. Their customer support is really good. I was having trouble restoring files and was able to get a support agent on the phone within 10 minutes and within another 5-10 minutes we were good to go. Cons The carbonite website is pretty slow. I am restoring about 20gb of files now and it is going super slow. It is saying it'll take 16hrs to download 20gb. That's insanely slow. I know it is not our internet because I transfer large files a lot and it doesn't take long with our internet speed in the office. Reasons for choosing Carbonite It was the most popular service at the time. Review Source Jewelry Designer Used the software for: 3-5 years ### "Good Program but can get Pricey" January 17, 2018 4.0 Pros It offers an additional back up source for me at a reasonable cost. I am a belt and suspenders type of person so I want multiple back ups of everything I do. This provides me with an easy way to have an extra backup source. Cons I looked into using this program as my main back up software but when you start looking at the server version it can get expensive in a hurry. Review Source IT Technician Used the software for: 1-3 years ### "I do not have enough space to tell you of how this software fails." July 31, 2017 1.0 I can not offer any user a benefit to using this company for backing up critical user documents, pictures and data. My recommendation is to find something different. Pros It was installed and configured by the previous admin, that's it.Honestly there is nothing positive about this software. Cons Horrible user setup, Bad server support, Software required daily administration to keep users up to date. Customer service was terrible. No matter what the reason for contact tech support they could not resolve even basic errors. Server support would bloat our data backup and would not release expired backups. Unable to restore ANY user files no matter the user backup size. The software/ company cost me over 300gb of lost data due to failed server backups. The final straw was when they had a security breech and sent all users an email "click on this link to reset your password" What happened, as I was told a senior executive decided to blow out ALL customer access passwords and send this email to reset. Oh, and let's not forget that this little blowup allowed you to use the SAME password that just got dumped. Review Source Chiropractor/Owner Used the software for: 1-3 years ### "Always getting E-mails that backup did not occur!" December 10, 2018 4.0 If you save a lot to your computer, I would suggest this product. Pros If I were in need, I think this back up could be a lifesaver. Thankfully, I have never been in that situation. I also like that it is automatic. Cons I get e-mails very frequently that my backups are not working. It is frustrating to pay for something that is not actually serving its' purpose. Also was unaware I set up an auto-renew. Went to cancel, and found out I just recently paid for a year. Review Source RM Ross M. COO Used the software for: 3-5 years ### "Customer service couldn't fix my issue and wouldn't refund my 3-year prepaid subscription" November 21, 2018 3.0 Pros I've used Cabonite in the past and had a good experience. It was a reliable way to backup my laptop and served as a way to have remote access to my documents, files and pictures. Cons Carbonite caused my MacBook Pro to constantly run which made it get very hot to the touch. After a few weeks of identifying the issue, I uninstalled it and called support. They talked me through reinstalling it. The same issue happened and they were not able to fix it. After many hours invested in trying to make it work right, it just didn't work on my laptop for some reason. They refused to refund my money. I was a repeat customer, but am not a fan. Review Source Owner Used the software for: 3-5 years ### "Excellent Back-up Software" October 12, 2020 5.0 We have been with Carbonite since they started. The offer Peace of mind. If you have ever crashed without back-up you would know what a disaster that is. We back up all our PC and our NAS continuously. Pros Carbonite is easy to set up on each machine. We can select what we want backed up. Restore can be done in a couple ways. Cons Occasionally it will give you a message that something is not being backed up and 99% of the time if you check you will find it was being backed up anyway. Just little glitches like that. Switched from Failure of our in house back-up system Reasons for choosing Carbonite We choose Carbonite because of the levels of security they offer. Review Source Ruth K. Executive Adminstrator Used the software for: 3-5 years ### "Carbonite is perfect for our needs." February 16, 2022 5.0 Excellent - service, features and support. Pros Easy to use, easy to schedule backups. Easy to restore files or groups of files. Cons None that I can think of. It works great. Reasons for choosing Carbonite Great price and great support when I called them to find out about their product. Review Source Response from OpenText February 25, 2022 Thank you for the positive feedback and review! CEO Used the software for: 3-5 years ### "Great Choice for Cloud Backup" April 18, 2019 5.0 Pros Economical. Easy to set up and configure. Backs up files automatically in near real time. User-friendly interface. Cons Can get costly when adding multiple computers and devices. Review Source wealth transfer & insurance advisor Used the software for: Less than 1 year ### "SUPER EASY back up for financial services firms. easy set up" December 20, 2018 5.0 Being a financial services firm we have to have a specific back up system for our industry. this one is great, meets all the needs of our compliance department and We can customize the backups. Pros I had been using an onsite back up system and tried the 30 day free trial with Carbonite. super easy to set up and they had great follow up to get us going Cons I haven't really had any problems with Carbonite yet. it runs in the back ground constantly and i never even notice it's there. everything I want is backed up! 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