# Page 2 | Carbonite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Carbonite the right Backup solution for you? Explore 172 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/223152/Carbonite/reviews --- Carbonite 4.3 (172) [View alternatives](https://www.capterra.com/p/223152/Carbonite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Carbonite ## Showing most helpful reviews Showing 26-50 of 172 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TP Terry P. Business Development Accounting Used the software for: 1-2 years ### "Top rate product" January 14, 2025 4.0 Overall good. I was happy with the service. Pros Top quality product, retrieval was made easy enough. Cons A bit clunky, old interface, a bit expensive. Review Source Dustin D. Information Technology Administrator Research Used the software for: 2+ years ### "Reliable Software that provides piece of mind" January 19, 2018 2.0 I really liked it until they implemented the HUGE price increase. Perhaps it was a problem with just that one employee but they definitely need to get better at communicating changes to their customers. I'll be switching to a more cost effective product once our subscription is up. Pros Ease of install - It is extremely easy to deploy Carbonite. I have installed it on our Windows 10 workstations as well as our server VMs running Windows Server 2012. Each time the process is quick and simple. I also like the custom updates it provides on backup status. It also lets you customize backup policies for each individual device to optimize utilization. Cons They wanted to increase our yearly cost by more than 50% with minimal account upgrades. Our account was set to renew automatically at this increased price with no warning. An account rep reached out to me a 6-8 weeks ahead of our renewal date but wouldn't respond until we were about 2 weeks out. At that time he informed me our price was going up. The strange thing was that under billing it still showed the price we had been paying for the past six years, and showed we would be charged the same amount again on our renewal date. If he hadn't mentioned it on the call they would have charged us the new price without informing us until we received the receipt. I really did not like that their system was showing one price but they planned to spring another on us. Review Source VR Verified Reviewer Contract Manager Government Administration Used the software for: 2+ years ### "Deletion of backup" May 11, 2022 3.0 Pros I found nothing positive about this software. Software was not as user friendly as the backup company Carbonite bought out. Sorry I kept with it but also shocked to see their deletion policy. Cons Carbonite has a 30 day policy to delete all data and is not recoverable if your subscription laps. Unfortunately my computers had to be reimaged due to malware, my credit card was compromised and I was just starting over when I found out Carbonite had deleted my data 5 days before. I had one email that stated my subscription had expired because my Credit card had changed. I didn' see it as I was caught up getting everything back on line. But my real problem with carbonite is this 30 day policy of wiping my backups off the server when you have been a customer for years. I totally was confident my data would be there. About 20 years of data was wiped out .I talked to a manager and she said that it is industry standard practice. I checked with several backup companies and none of them were definitely more reasonable. In most they were still recoverable. I didn't expect this type of service. Things happen unexpectedly and you would like to think the company you trusted your data with would have some archive. computers are being hacked every day and a company that cant hold on to your data during replacements etc is not customer friendly and not standing behind what they promise. By the way this company bought out my past backup company I had for years that definitely did not have a policy like this one. Go look for their policy. You will be frustrated finding it. But its been my pleasure to hear that multiple times as their excuse. I hope \[SENSITIVE CONTENT\] sees this review Review Source Response from OpenText May 26, 2022 Sorry to hear you've had a poor experience - Please reach out to support for assistance: https://www.carbonite.com/contact-us VR Verified Reviewer Project Engineer Construction Used the software for: 6-12 months ### "Use Carbonite if you don't want to risk losing your data on your computer " September 17, 2018 5.0 Pros I have used Carbonite in the past when I was running a company with 10 employees. One of my worst fears in the world would be having a computer corrupt or damaged and not able to access the files. It is better to be prepared than kick yourself later for not doing it. It was easy to set up carbonite on all of the computer and synced the backup on changes that were made within the computer. You select what folders that carbonite will consistently backup, such as my documents or customer invoices folder etc. The plan did not have any data limits on the amount of data you can backup. Carbonite really saved us when one of the disgruntled employees was trying to maliciously delete important documents and negatively hurt the company. It was about as simple as can be to retrieve the documents that were deleted and so nothing bad happened in result of this individuals actions. I never noticed any computer performance when running this software on a computer. I was surprised because I thought it would affect the computer in a negative way. I would recommend Carbonite for anybody dealing with important documents on a computer that cannot lose the information. Cons The least of what I liked about this is probably pricing. I feel like it should be a little lower for a backup system. There are quite a few plans to choose from but think the pricing for all of them should be a little lower. Other than that everything is perfect! Review Source NK Nicole K. IT-Fachmann Information Technology and Services Used the software for: 2+ years ### "Für Backups nicht zu gebrauchen" October 24, 2023 2.0 Pros Leider kann ich keine positiven Aspekte finden, da es für mich den Zweck nicht erfüllt. Cons Nach fast drei Jahren Nutzung kam es nun zu einem Daten-GAU und ich musste ca. 1,5TB an Daten wiederherstellen. Zu meiner Überaschung läuft die Wiederherstellung nur mit ca. 2Mbit/s was natürlich viel zu langsam ist. Also habe ich mich für die Zusendung eines Backup-Mediens per Courier für knapp 100 USD entschieden. Nun kam aber die Überaschung. Carbonite versendet NUR an US-Bürger. Jegliche Postfächer können NICHT benutzt werden. Ich komme also nicht zeitnah an meine Daten. Es droht also der totale Datenverlust. Danke Carbonite !!! Reason for choosing Carbonite Vermeintlich gute Leistung, die aber wie sich gezeigt hat nicht erbracht wird. Review Source VS Vassili S. Owner Information Services Used the software for: 2+ years ### "Solid product, on the expensive side" November 21, 2022 5.0 Multiple clients of mine use Carbonite to backup both servers and individual PCs. It's probably the best overall cloud backup solution out there - solid, functional, excellent support, can be deployed in minutes. Generally speaking once you schedule your backup it just works and you can easily restore files either to the same system or a completely different one. And if there is a problem their US-based support center will connect to your system and resolve it. If you need a lot of storage their plans can get rather expensive Pros \-Simple installation and scheduling - Easy to restore backups-Excellent support- Impressive array of plugins (like backup for SQL Server, Exchange Server, Cloud-to-Cloud)- Fast backup speed Cons Storage from Carbonite is costly, if you need to backup a lot of data it may not be the best solution Reason for choosing Carbonite I looked at several cloud based solutions. Carbonite seemed the simplest to use. The deciding factor was a US-based support team where you can speak to live people. When backup system starts malfunctioning it is imperative to fix it asap, I don't have time to navigate through ai or outsourced support solutions. Review Source DM David M. Systems Architect Information Technology and Services Used the software for: 2+ years ### "Carbonite for personal or small business" March 11, 2021 5.0 Complete system restoration was a huge problem solver. Also real time continuous synched back up helped immensely for incidents such as accidental deletion. Pros The product was easy to implement and configure. The best features were continuous synchronous backup, and backup with encryption. It also had a feature to back up the entire system that could be used to restorer after a hardware failure. Cons The features were never a problem, however the pricing model changed significantly that made the prodcut unaffordable to my business and my clients. Reason for choosing Carbonite Pricing was the best and Carbonite contained all of the features I was looking for. Switched from [IDrive](https://www.capterra.com/p/171884/IDrive/) The pricing model changed, and it exceeded the budget allocated. Review Source Response from OpenText November 22, 2021 Thank you for leaving us a review. I'm sorry to hear that our pricing model was not to your satisfaction. Please reach out to our sales team to see if we can work something out: https://www.carbonite.com/contact-us VR Verified Reviewer Finance Officer Religious Institutions Used the software for: 2+ years ### "Dependable service" September 19, 2018 5.0 Have not had to use at work because no problems. However, several years ago at home I did lose my files and it was easy to access and download what I anted. I truly wish they had not increased their annual fee but I am using a freebie. I don't have the money at home to have Sea Gate to backup everything but we do have at work along with Carbonite. However, when the contract expires we will be leaving Carbonite because they charge too much. Pros Carbonite works behind the scenes and I have used here at work and at home. You can be confident your files are available if they are lost on your computer Cons The increase in the yearly fee. There are other systems that do similar saving like in cloud that are free. You would still need something like Sea Gate to back up the external and that would cost more in Carbonite but it would make more sense paying for. However, Sea Gate is a one time purchase. Review Source mN mike N. IT Administrator Military Used the software for: 2+ years ### "Information and file redundancy is key" December 15, 2020 5.0 My experience with Carbonite has been entirely positive. The few times that I have had to restore a file or several files were just a minor inconvenience compare to recreating the information from scratch. I would definitely recommend using this backup platform. Pros After a small learning curve the platform's UI is easy to configure and is intuitive. I can retrieve a backup copy of a lost file through the software's pop up in a matter of minutes and continue on with the project. Cons Unfortunately, any older files which are in my back up must be restored by a Carbonite representative. This involves a phone call and some time with the representative. Not a bad experience, just a minor inconvenience compared to the do-it-yourself newer backed up files. Alternatives considered [IDrive](https://www.capterra.com/p/171884/IDrive/) Reason for choosing Carbonite After my research was complete I felt that Carbonite better met the needs of my organization. The service plan was exactly what I was looking for and the brands industry reputation speaks for itself. Review Source Daniel E. W. Vice President Non-Profit Organization Management Used the software for: 2+ years ### "Do Not Use" September 4, 2018 1.0 Carbonite worked but their business philosophy is seriously lacking. I prepaid for for years, but when they changed the service package by discontinuing boot disk and application software mirroring, they refused to refund the payment for the prepaid year. Pros Carbonite was easy to install and use, but over the years required re-installation on several occasions to resume back up. Cons When Carbonite discontinued their mirroring back-up, I cancelled my many years' subscription with a year of service remaining. Carbonite refused to refund the prepaid year. So not only did they change the services I paid for, they refused to refund the payment for the mirroring service I pay for. I strongly discourage anyone from using Carbonite. Review Source VR Verified Reviewer Information Technology and Services Used the software for: 2+ years ### "Carbonite works well - until you want to restore a large file" May 2, 2018 2.0 Pros Carbonite is pretty easy to set up, and it will capture changes in files pretty quickly. It's a set-it-and-forget-it backup utility. You simply choose which folders you want to be backed up, and it will monitor for changes and get the files into the cloud. Cons Carbonite owns your encryption key, meaning that when it does encrypt, the employees of Carbonite could theoretically gain access to your data. It's better to use a service that allows you to create an encryption key (there are many alternatives). Also, the biggest con to this is restoring. When you are restoring from the web interface (because, say, your server/PC is dead), then what happens is that the page will time out during the download. When this happens the download is canceled and you have to start over. For restores of large files, I've had to sit in front of the computer to click within the window every few minutes so I wouldn't get disconnected. Also, they are not HIPAA compliant, they do not encrypt the data prior to transmission, and I don't trust their security. Review Source VR Verified Reviewer Owner Accounting Used the software for: 2+ years ### "Carbonite has saved me a couple of times" December 24, 2018 5.0 I needed the ability to back up my laptop to a remote location. I've used Carbonite for probably 10 years. I had two instances where hard drives went bad during my busy season. Thankfully we were using Carbonite on each computer. I was able to get up and running within a day and ever since then, I've used Carbonite. It's a lifesaver and gives me piece of mind knowing that my files are safely backed up. Pros It's easy to set up and operates behind the scenes. You don't even know it's running and it backs up your files to the cloud. Super simple to set up and use. Cons I don't have any issues with this software. The prices is reasonable, the back up process is simple, and it's a great piece of mind software. Review Source Jessica F. Owner Accounting Used the software for: 2+ years ### "Set it and forget it while having peace of mind" September 25, 2018 4.0 I've had them for over 10 years in my personal computer and I've been very happy. I didn't care for the business version so chose not to use it for my business as there are other products that offer a better value. Pros Once you configure your initial backup, Carbonite will take care of everything for you on auto pilot. New files and changed files will automatically be backed up without you having to remember to. Restoring files after a catastrophic hard drive failure took a while due to the size of the backup but worked well. Cons Price has been increasing steadily over the years without adding value, other providers are now more competitive price wise. Review Source AT Antonio T. Executive Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Peace of mind for all your files..." January 25, 2022 5.0 Overall experience has been great. Peace of mind with your data is a great thing! Pros The peace of mind knowing that all your critical files have been backed up in the Carbonite Cloud. With the amount of digital files one stores over time, it is critical to know that they are safe and in one location. Cons The only drag is the amount of time it takes to get all your data back. Review Source Response from OpenText February 8, 2022 Hey there Antonio - Thanks so much for leaving us a review! I'm glad that your switch to Carbonite has given you some peace of mind that your files are safe and ready to be retrieved if anything bad happens! KJ Kathryne J. Business Manager Non-Profit Organization Management Used the software for: 2+ years ### "Reliable Choice" February 10, 2022 5.0 I have used Carbonite with the exception of one short period for over 10 years. It has gotten me back up through crashes and new computers flawlessly. Pros I have tried another "famous" product and found it extremely difficult to get everything backed up. With Carbonite I can see the status immediately and change settings as needed without having to go through a number of pages. Cons Not anything. Having used this product for over 10 years I have never had a complaint or recommendation for improvement. This software performs exactly as advertised and as I need. Review Source Response from OpenText February 14, 2022 Thanks so much for leaving a positive review! We appreciate it! Don B. System Integration Mgr - CAS & Bus Partner Aviation & Aerospace Used the software for: 2+ years ### "Sleep well knowing your data is protected!" April 18, 2018 5.0 it provide the peace of mind knowing that your data is always backed up. It does this on a daily basis, so you have the most up to date image of current data. Pros One of the best features of this software is the ease of use. Upon setup, it walks you through the entire process. Doesn't get any easier than that. I've used this software for several years and during that time had on two occasions lost a hard drive and all the data on it. Thankfully Carbonite was there to restore. Cons I've used Carbonite for several years and honestly don't have any negatives for this program. It just works! Review Source VR Verified Reviewer Independent Network Engineer Information Technology and Services Used the software for: 1-2 years ### "Great product for all kinds of backups" October 24, 2019 5.0 Overall it continues to be a great experience. Support has been great. its saved my clients bacon a number of times when it comes to local restores. highly recommend Pros Ease of setup, ease of use. backup types and styles, and the ability to customize. Solid interface. Customer service and support. Cons When they updated to version 6, they changed the software interface quiet a bit, it feels restricted in terms of the ability to administer tasks. I much prefer that older classic look and feel for those of us who know their way about backup software. Price point is a little high, especially for small offices who only have 2-3 servers vs bigger clients who could have 6-10 or more. Review Source MS Matthew S. owner Consumer Services Used the software for: 2+ years ### "Great tool for backing up your computer files" July 16, 2020 5.0 You can choose which files/folders I want to include. A few times, I have needed to do either a file restore or a complete system restore and you are happy you have Carbonite since restoring is also easy. Pros It works automatically in the background.. I have mine set up auto-backup daily at 4pm. Nice that it does its thing in the background and you don't have to manage it. Cons Nothing really bad to say.. the interface is basic and pretty easy to understand. There is nothing I would chance. Switched from [Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/) Norton Security's backup feature isn't as easy to use or straightforward as Carbonite. I can also buy 2 or 3 year plans of Carbonite and save money. Review Source VR Verified Reviewer Executive Producer Entertainment Used the software for: 2+ years ### "Love that Backup, Hate the Slowdown" December 6, 2018 4.0 Pros Carbonite has saved my butt a few times when I've lost files. You used to be able to also see files on your iPhone but that feature was discontinued. I do like that you can choose what specifically to back up. Cons It slows down my computer A LOT. I've talked with tech support and they've tried to help but no matter what, it's slow. I set Carbonite to only run while in the middle of the night and that helps. Review Source Andrew L. Experienced IT Administrator Food Production Used the software for: 2+ years ### "Easy to use cloud backup solution" October 6, 2022 4.0 Pros Once setup it is hands off and if you need to do a restore it is easy to do. Cons For us it just worked. We have not had any issues taking backups. We then use carbonite to restore to new systems as we rotate out hardware Review Source Response from OpenText October 18, 2022 Thanks for leaving a review - glad to hear that the setup has been easy and straightforward! VR Verified Reviewer Kindergarten Teacher Computer Software Used the software for: 2+ years ### "Best cloud backup" February 5, 2019 5.0 Pros I love Carbonite for backing up my files on my computer. The thing I love best about it is that I literally don't have to do anything. My files are backed up every day on their own. The files are also accessible from any computer if you sign into your account. Cons Only drawback I would say is that sometimes it takes a little while for the files to download onto the cloud. Review Source WM Willie M. CTO Telecommunications Used the software for: 1-2 years ### "Buyer beware !!!" February 8, 2019 1.0 Last year I dumped my external backup drive to have a "more secure" off site backup alternative. (BIG MISTAKE) I saw many promotions on their service, everything made sense. Cost was reasonable and all that. So I enrolled. Made sure that all my files were backed up through their app and all of that. One day My hard drive crashed... OMG,,, well no worries, Carbonite has my files backed up. I proceeded to restore my files. Surprisingly I noticed that my restore was going WAY SLOOOOOW. I diagnosed my network, new hard drive and internet connection. I have 400 mbps internet service... Well I found our that after all my download was not exceeding 3 mbps. I proceeded to call tech support and after many attempts and escalations the told me that that was the maximum throughput I will ever need. That no matter which plan I enrolled their technology will not allow for greater speed because they do one file at the time,,, they encrypt and then decrypt,,,, they cant do it any faster. So, be prepared to wait weeks for your download to complete. Just don't expose yourself to this scam... It will NOT save you when you really need it. Pros Price and easy to configure. Customer support was very courteous and professional Cons It doesn't perform as advertised and/or expected. Restore function takes forever no matter how much bandwidth you have available. Review Source CO Cody O. NA Computer Software Used the software for: 1-2 years ### "Industry standard tool, with good encryption options" September 16, 2022 4.0 Pros Able to encrypt with higher-level encryption keys than alternatives like Backblaze, which was a requirement for the business. Continuous background tool is one of the smoothest-operating I've worked with - files backup on a regular basis without user interaction, and tracks version history for easy rollback for 30 days. Cons The online portal is very slow, and doesn't add much value to the tool. Switched from [Backblaze B2 Cloud Storage](https://www.capterra.com/p/155180/Backblaze-for-Business/) Increased encryption key size, and recommendation from trusted security partner. Review Source Response from OpenText October 18, 2022 Thanks for leaving us a review - Appreciate the feedback about the online portal. James J. Executive Director Used the software for: 2+ years ### "Easy to set up for peace of mind" April 9, 2018 5.0 Pros We've used Carbonite in our office for years. We recently upgraded to a higher package, and I enjoy the ease of use. Carbonite backs up our files in the background and gives me peace of mind, in case of a catastrophic loss of data. Cons Can slow down the use of the computer sometimes. Especially if trying to delete a file that is being backed up at the time. Review Source FH Felicia H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Customer Support" February 8, 2020 5.0 My employees are not IT people, so when we have a backup problem we get on the phone with Carbonite. They take over the computer and find the problems. It's as simple as that. They are so respectful to my team when there are issues and they have taught us how to do simple problem solving checks that can solve the problem! We are very happy with Carbonite. Pros We use Carbonite as our backup program for our computer system. On occasion when our computers update it will change settings on the computer. Carbonite has the ability to let you know via email if it backed up successfully or not. This way we can catch a problem as soon as it arises. Cons On occasion there are issues with the computers backing up because of new computer updates. This is solved by alerting us via email when our server does not backup properly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.