# Page 5 | Carbonite Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Carbonite the right Backup solution for you? Explore 172 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/223152/Carbonite/reviews

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Carbonite

4.3 (172)

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Last updated March 13th, 2026

# Page 5 - Reviews of Carbonite

## Showing most helpful reviews

Showing 101-125 of 172 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DC

Doug C.  
Owner  
Construction  
Used the software for: 2+ years

### "Good for Windows but couldn't make it work on a Mac"

February 20, 2017

3.0

I have been using Carbonite on my Windows machine for almost a decade. It's easy to use, cheap, and their customer service is excellent. I've never waited any more than a minute or two for a chat session and they use a really easy remote login client that saves a ton of time. I thought I'd try it on my wife's Mac and 3 frustrating days later I pulled the plug and cancelled the subscription. I chatted with 4 different reps over 5 sessions and no one could get it to work any longer than 15 or 20 minutes. That aside, I have no hesitation in recommending it for any Windows installation.

Pros

Easy to use

Cons

Won't work on mac

Review Source

JG

Jeff G.  
IT Manager  
Warehousing  
Used the software for: 2+ years

### "Carbonite Safe works"

September 3, 2019

5.0

Carbonite has been great. Easy to do business with, and the tech works well.

Pros

Customer support. When something fails, they're all over it. When I need a restore, they're all over it.

Cons

Well, new agents come out often enough that it can be difficult for our small IT team to keep up, but it's a necessary evil.

Review Source

AK

Alex K.  
Managing Director  
  
Used the software for: 2+ years

### "Used to be great but functionality has been reduced"

January 4, 2018

4.0

Pros

It's quite easy to install and set up and you can leave it just to do it's thing. Plenty of storage space. Mobile app is also usefully for accessing files.

Cons

It's now expensive compared with competitors. Functionality has also been reduced over time which means that some things are no longer available or you have to buy a more expensive package. Basic licence only covers one computer and it's quite expensive to add more computers. Poor renewal deals for loyal customers.

Review Source

GH

Greg H.  
IT Specialist  
Chemicals  
Used the software for: 2+ years

### "Carbonite"

December 14, 2018

5.0

It has been a life savor for me. Our owner had lost his laptop and I was able to fully recover his data to restore on new laptop. He was extremely great full that we had this software installed.

Pros

Users love being able to login on phone/pad and view files that have been synced from their workstation/laptop. Also, gives them security that their files are backed up if something went wrong with their workstation/laptop.

Cons

Not really con but depending on amount of data, syncing it up and recovery can take sometime to complete.

Review Source

TS

Tracy S.  
Office Manager  
  
Used the software for: 2+ years

### "Glad our office used this backup system. It works"

January 9, 2018

5.0

Backing up our computers and system every night

Pros

That is back up our office system every night and if something crashes we can back it up from this system.

Cons

Not having unlimited space to back up our system that our office pays for every year. Getting the email that your space if also full.

Review Source

Tiffany L.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Easy to save and recover my docs!"

December 28, 2017

5.0

I needed to recover documents twice and it was very easy to log in, search my files and recover the ones I needed.

Pros

So simple to download and set to save all of my important docs. Rates are fair and they even give discounts for multiple devices. I have been using it for about 10 years.

Review Source

PD

Pete D.  
President  
  
Used the software for: 2+ years

### "Excellent way to back up my personal files, pictures, videos."

January 18, 2018

5.0

Pros

It is extremely easy to set up. My media folders are already set to back up each night so as I add files to these folders I know they are being stored in the cloud for me.

Cons

From what I can tell there is no easy way to get your files back if your computer crashes. When I say easy I mean fast way to get them. The upload times to back up your files are long, so I can imagine if you are trying to restore a backup it would take days.

Review Source

TK

Thomas K.  
General Manager  
  
Used the software for: 2+ years

### "Carbonite has saved me more than once!"

April 19, 2018

5.0

This software is wonderful when you need it. Losing files and documents is very scary. Carbonite backs up automatically and provides great peace of mind.

Pros

This software WILL restore documents and files back to their rightful place, fairly quickly. The backup is automatic and runs in the background. Great peace of mind.

Cons

Carbonite can be difficult to use without calling support. The manual uses too much industry jargon for my liking. But this is not a deal breaker. Support is courteous and helpful. I switched to a different company once for promotion, lost some files and tried to restore, and it didn't have all the files. Came back to Carbonite asap.

Review Source

VR

Verified Reviewer  
Controller  
  
Used the software for: 2+ years

### "A life saver!"

April 24, 2018

5.0

Pros

I like the easy access to backed up files. I have had to use our backup multiple times, and the files were restored quickly.

Cons

I didn't like when I had to completely restore my computer from my backup a few years ago, and it failed.

Review Source

AK

Angelica K.  
Owner  
Construction  
Used the software for: 2+ years

### "Not a fan"

January 4, 2022

1.0

Not happy with it. It did not work well for us to be able to access files when needed. Primary purpose was back up and thats it.

Pros

It is nice that it provides backup - but we were told can access it remotely and that was not easy or even possible sometimes. It wouldn't upload

Cons

Does not work well for business that try to access the files.

Review Source

Response from OpenText

January 6, 2022

Have you tried working with Carbonite support on this matter? Please reach out to them here to see if they can resolve your problems: https://www.carbonite.com/contact-us

BW

BRAD W.  
Construction Division Foreman  
  
Used the software for: 2+ years

### "An essential product for anyone with critical information stored on their computer"

July 2, 2018

5.0

Pros

Very easy to use. We first started using Carbonite about 7 years ago when we lost our entire hard drive to a virus. Unfortunately, we hadn't signed up for the service prior but we quickly learned our lesson and have used since.

Cons

I've never been a fan of monthly subscriptions. I would rather buy the product and purchase additional storage if needed. Other than that it is a great product.

Review Source

Doug E.  
Owner/President  
Information Technology and Services  
Used the software for: 2+ years

### "Carbonite "

February 11, 2019

4.0

Pros

Keeping files in the cloud for recovery in a way that is reliable, easy to setup is what makes Carbonite a good choice.

Cons

I have found no real cons with this product as it does what it says it does.

Review Source

Andrei P.  
Data Scientist  
Education Management  
Used the software for: Less than 6 months

### "Carbonite is one of the easiest softwares to set up and use."

December 11, 2022

4.0

Carbonite is easy to use and doesn't have many features, but they work well. I do recommend it for most users, since in most cases you don't need many of them.

Pros

It has good functionality on all the basics features.

Cons

It lacks file sharing and doesn't have many features.

Review Source

WP

Windy P.  
Owner  
  
Used the software for: 1-2 years

### "Sit and do nothing"

March 20, 2018

5.0

Pros

I love how easy this program is. As an account payable, I need to make sure that I always have a back up just in case my computer decides to die on me and so far carbonite makes sure that my files are back up in their system.

Cons

I've been using Carbonite for more than one year and I don't have any complaint against it. It's really great!

Review Source

LN

Lisha N.  
Bookkeeper  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Assurance of Recent Backups!"

March 24, 2020

5.0

Overall, it is a positive experience. Have been really grateful for the recent backups on multiple occasions.

Pros

It works in the background and backs up regularly.

Cons

Sometimes takes all of my processing speed.

Review Source

MS

Meredith S.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Essential for Law Firms"

November 15, 2018

5.0

Pros

Carbonite has saved my firm when our server crash. All firms should be backing up to the cloud securely

Cons

It is slightly challenging to learn how to restore files

Review Source

LH

Larissa H.  
IT Specialist  
  
Used the software for: 1-2 years

### "Great desktop PC backup solution! "

April 30, 2018

4.0

Pros

Carbonite works well for backup of desktop PCs, but the product is lacking when it comes to server/enterprise level backup. It's good value for the price when it comes to desktop PC back.

Cons

The server file restore process takes significantly more time than I have experienced with other enterprise-level backup solutions, which results in more down-time in some cases. We have a high speed wired Internet connection to our servers, but file restore from the cloud can take days to complete in most cases.

Review Source

HR

Helen R.  
VP  
Media Production  
Used the software for: 2+ years

### "Terrific cloud backup for small business"

August 9, 2018

5.0

Carbonite is a great program for cloud backup for small businesses.

Pros

Carbonite is a excellent software for cloud backup. We use it for everyone in the company. It backs up files, you can login and access your files from other computers as necessary. It offers different plans depending upon your budget and needs. The cloud backup is automatic. It has great customer support and the files are encrypted for extra security.

Cons

We have been using Carbonite for over 4 years and have never had an issue.

Review Source

VR

Verified Reviewer  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "You get what you pay for"

November 16, 2018

2.0

Pros

You get what you pay for, and that can be okay, if that's all you need. Yeah, it's cheap, probably the cheapest of all the cloud backups services, but it comes at a cost, that for a lot of individuals is a worthwhile tradeoff.

Cons

In a business environment, it may not be what you need. For instance, carbonite will only tell you that your backups have failed, days after the fact, and there is no way to adjust the notification on that either.

Review Source

VR

Verified Reviewer  
Office Manager  
Automotive  
Used the software for: 2+ years

### "Good software "

January 17, 2019

4.0

Pros

Works great for backing up all your data for small businesses.

Cons

There is an annual fee and it is not very cheap.

Review Source

CW

Carole W.  
Admin  
Legal Services  
Used the software for: 1-2 years

### "AWFUL, doesn't work on restore except for files which you can backup for free on Dropbox, etc."

June 21, 2018

1.0

Nothing except an empty wallet

Pros

Nothing. I liked the Mirror Image but they discontinued. Purpose is to have a backup in case something happens to your computer. Found out mirror image only works on the original which was the whole point of buying So it's useless.

Cons

restore is for data files only which you can do for free on external HArddrive, Dropbox, Google Drive etc etc. etc and other programs and devices than patronizing what amounts to false advertising.

Review Source

JG

Joel G.  
CTO  
Computer Software  
Used the software for: 2+ years

### "Carbonite takes care of protecting our data in a daily basis."

May 1, 2018

3.0

The ability to backup data from a highly varied environment (Linux, Windows, VMWare) both locally and to the cloud with customized schedules and retention policies.

Pros

Ability to save backups locally and in the cloud. Flexible scheduling and retention policies. The ability to back up data from our highly varied hardware/software environment was a key factor in choosing the software.

Cons

Management software feels "clunkly" and many times is very slow. I've had some sub par experiences with upgrades causing features to stop working.

Review Source

JK

Jacob K.  
Associate Director of Development  
Fund-Raising  
Used the software for: 2+ years

### "Carbonite Review"

September 26, 2020

5.0

Overall Carbonite does its job and its relatively easy to use. Have used this product for multiple years and will continue to do so.

Pros

Carbonite is a life saver. It automatically backs up files each time computer is logged on. Additionally, each file has a little green circle that indicates when it has been backed up.

Cons

At times when Carbonite is backing up files it will slow down the rest of the computer. Also, the price is a little higher than some of similar products.

Review Source

AG

Amber G.  
IT Tech  
Medical Devices  
Used the software for: 1-2 years

### "Carbonite is a good tool "

March 7, 2019

5.0

My overall experience with Carbonite has been satisfactory.

Pros

Carbonite has been a great backup solution for our company. It has made it easy to restore data onto our users computers.

Cons

I wish it was just a bit simpler for the end user to change their passwords.

Review Source

Linwood S.  
Project Manager  
Entertainment  
Used the software for: 1-2 years

### "A Great Option for Backing Up Files"

March 14, 2021

5.0

Overall, I would highly recommend Carbonite, as it is our favorite online storage software in comparison to others and we have used it without any issues for a couple of years now when working with other studios, freelancers, and clients.

Pros

Transferring files and large deliverables that our company receives never takes long and we are given an incredible amount of space for an inexpensive cost, so it frees up our hard drives at work.

Cons

The design could be a bit more pleasing to the eye, however, it's not overcomplex and we can find everything we need.

Review Source

Response from OpenText

November 22, 2021

Thanks for leaving us a review and some feedback regarding our UI!

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