# Autotask PSA Pricing 2026 | Capterra > Learn more about Autotask PSA pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/223239/Autotask-PSA/pricing --- # Pricing for Autotask PSA [4.2 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) Write a Review! ## [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) has **3** pricing plans - No free trial - No free version **Credit Card Required:** No **Discount:** Information not available ### Ultimate Request pricing for details. **Pricing Model:** Per User **Payment Frequency:** Per Month Ultimate plan includes: - Service Desk & Ticket Management - Email to Ticket Processing - Time & Expense Tracking - Service Level Agreement Management - Project Management ### Premium Request pricing for details. **Pricing Model:** Per User **Payment Frequency:** Per Month Premium plan includes: Not available ### ITSM Request pricing for details. **Pricing Model:** Per User **Payment Frequency:** Per Month ITSM plan includes: - Service Desk & Ticket Management - Email to Ticket Processing - Time & Expense Tracking - Service Level Agreement Management - Project Management ## Popular alternatives to [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Looking to learn more about IT Management software similar to Autotask PSA? 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Pricing RatingN/A Value For Money[4.0(156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) Pros Cons [Read All 156 Reviews](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) Read Full Reviews Below Denuka R. Operations Manager Information Technology and Services, 11-50 employees Used the software for: 6-12 months ** Overall Rating 4.0 ** Ease of Use 5.0 Customer Service 5.0 Features 5.0 Value for Money 5.0 Likelihood to Recommend 80% 8/10 Reviewer Source Source: Capterra December 3, 2025 "A Reliable and Well-Integrated PSA for MSPs" **Overall:** My overall experience with Autotask PSA has been very good. Once everything was configured to suit the business, it really brought structure and clarity to day-to-day operations. The way it ties tickets, billing, contracts, and reporting together in one place makes a noticeable difference in efficiency, and the dashboards give great visibility into workloads and performance. I found it reliable, flexible, and genuinely helpful in an MSP environment. While there are areas that could be modernised, the core product is strong, the integrations work well, and it definitely adds value when it’s used properly. **Pros:** What I liked most about Autotask PSA is how well it integrates different parts of the business into one platform. The way tickets, contracts, time entries, and billing all link together makes day-to-day work far more organised and reduces repetitive admin. I also found the dashboards genuinely helpful, especially for monitoring workloads, SLAs, and profitability at a glance. It gave me clearer visibility across the help desk and projects, and the built-in automations for escalations and approvals made processes smoother. Overall, Autotask helped create more structure and accountability, and made it easier to keep track of what matters in an MSP environment. **Cons:** What I liked least about Autotask PSA was mainly around the interface and how it handles emails. The UI feels dated in places, and some screens aren’t as intuitive as they could be, especially when you’re moving quickly between tickets or contracts. I also found the lack of proper HTML processing on email tickets a bit limiting, since formatting can get stripped or look messy when replies come in. It works, but it doesn’t always feel smooth, and sometimes you spend more time trying to clean up the layout than actually handling the ticket itself. Denuka R. Operations Manager Information Technology and Services, 11-50 employees Used the software for: 6-12 months ** Overall Rating 4.0 ** Ease of Use 5.0 Customer Service 5.0 Features 5.0 Value for Money 5.0 Likelihood to Recommend 80% 8/10 Reviewer Source Source: Capterra December 3, 2025 "A Reliable and Well-Integrated PSA for MSPs" **Overall:** My overall experience with Autotask PSA has been very good. Once everything was configured to suit the business, it really brought structure and clarity to day-to-day operations. The way it ties tickets, billing, contracts, and reporting together in one place makes a noticeable difference in efficiency, and the dashboards give great visibility into workloads and performance. I found it reliable, flexible, and genuinely helpful in an MSP environment. While there are areas that could be modernised, the core product is strong, the integrations work well, and it definitely adds value when it’s used properly. **Pros:** What I liked most about Autotask PSA is how well it integrates different parts of the business into one platform. The way tickets, contracts, time entries, and billing all link together makes day-to-day work far more organised and reduces repetitive admin. I also found the dashboards genuinely helpful, especially for monitoring workloads, SLAs, and profitability at a glance. It gave me clearer visibility across the help desk and projects, and the built-in automations for escalations and approvals made processes smoother. Overall, Autotask helped create more structure and accountability, and made it easier to keep track of what matters in an MSP environment. **Cons:** What I liked least about Autotask PSA was mainly around the interface and how it handles emails. The UI feels dated in places, and some screens aren’t as intuitive as they could be, especially when you’re moving quickly between tickets or contracts. I also found the lack of proper HTML processing on email tickets a bit limiting, since formatting can get stripped or look messy when replies come in. It works, but it doesn’t always feel smooth, and sometimes you spend more time trying to clean up the layout than actually handling the ticket itself. [Read All 156 Reviews](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)