--- title: "Autotask PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Autotask PSA the right IT Management solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/223239/Autotask-PSA/reviews/" page_type: "reviews" language: "en" --- Autotask PSA 4.2 (156) [View alternatives](https://www.capterra.com/p/223239/Autotask-PSA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Autotask PSA Ease of use 3.9 Customer Service 4.1 ## Pros and Cons in Reviews JJ Jacques J DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a single platform.“ September 9, 2025 DR Denuka R Operations ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “The UI feels dated in places, and some screens aren’t as intuitive as they could be, especially when you’re moving quickly between tickets or contracts.“ December 3, 2025 SJ Simon J Senior System EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Autotask PSA streamlines service delivery with great ticket automation, solid reporting, and seamless billing.“ June 23, 2025 JJ Jacques J DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “In addition, the lack of native integration with Xero Online accounting is a missed opportunity, especially for businesses relying on that platform.“ September 9, 2025 DR Denuka R Operations ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “What I liked most about Autotask PSA is how well it integrates different parts of the business into one platform.“ December 3, 2025 DR Denuka R Operations ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “It works, but it doesn’t always feel smooth, and sometimes you spend more time trying to clean up the layout than actually handling the ticket itself.“ December 3, 2025 DR Denuka R Operations ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “My overall experience with Autotask PSA has been very good. Once everything was configured to suit the business, it really brought structure and clarity to day-to-day operations.“ December 3, 2025 Rick B FounderTelecommunications, 2 - 10 employeesUsed the software for: 1-2 years. “The product is seriously lacking in industry standard features. “ May 13, 2026 ## Showing most helpful reviews Showing 1-25 of 156 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ravi B. CEO Computer & Network Security Used the software for: 2+ years ### "Still a good product post acquisition " September 8, 2023 4.0 Autotask is great, billing processes and automation are top notch, it is a very mature platform. Pros We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical employee. Feature rich, integration rich. Cons Reporting is so crappy it's barely usable, much of what we use is either basic dashboard level reporting (which is good) or built outside of autotask. Alternatives considered [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Reason for choosing Autotask PSA The new york based sales team at connectwise were really not nice people, the product looked dated, workflows were dated, but it mostly came down to the connectwise folks being caught in lies on the sales call. Switched from [Kayako](https://www.capterra.com/p/80775/Kayako/) Wanted a mature product with more features Review Source JJ Jacques J. Director Information Technology and Services Used the software for: 2+ years ### "Autotask PSA – The Gold Standard for MSPs" September 9, 2025 5.0 Having used Autotask for over 8 years, I can confidently say it remains the leading PSA in the market. Its contract management functionality is unmatched and absolutely essential for MSPs handling multiple Microsoft 365 licences. It continues to be a cornerstone tool for driving efficiency and control in our business. Pros Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a single platform. The seamless integration with RMM agents adds incredible value, and the ability to sync invoices and expense claims directly into QuickBooks Online streamlines financial processes. I also appreciate how customisable the platform is, especially when configuring ticket and company views to match our workflow Cons Email formatting remains a persistent issue — text, images, and hyperlinks often display incorrectly when tickets are created via email, which impacts clarity. In addition, the lack of native integration with Xero Online accounting is a missed opportunity, especially for businesses relying on that platform. Alternatives considered [HaloPSA](https://www.capterra.com/p/20971/HaloPSA/)[Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/) Reason for choosing Autotask PSA Atera, was great on RMM. But that was about it. Halo PSA was to expensive for a new busines start up and felt overly complex. Review Source Rick B. Founder Telecommunications Used the software for: 1-2 years ### "We Found a Better Mousetrap" May 13, 2026 1.0 The product is seriously lacking in industry standard features. We moved on to a system that allows unlimited users for a reasonable fixed price, All users can upload deliverables. Pros We selected AT mostly for its potential to integrate with RMM. Good ticket management. Very specific user permissions. Cons High cost per user translated to low value for the money. NO FACILITY FOR DELIVERABLES. We need photos & completed forms for work orders. We came up with a system that uses Google Drive. We paid a 3rd party to create tickets from email. Review Source SJ Schyler J. CEO Information Technology and Services Used the software for: 2+ years ### "Autotask PSA" September 9, 2025 4.0 We have been using it since 2017. We rely on its CRM, quoting, purchasing, ticketing, asset management, and reporting capabilities. Pros It's all-around business management system - it includes CRM, quoting, purchasing, ticketing, asset management, and reporting capabilities. Cons It needs a lot of improvements to ensure consistent U/I elements across all modules. Purchasing and asset management capabilities are outdated and haven't had much attention over the years. Cooper is VERY weak, hoping to see a lot of attention in here in the coming weeks and months. Right now, we have to use ChatGPT because Cooper doesn't cut the mustard. Switched from [BlueFolder](https://www.capterra.com/p/109930/BlueFolder/) Peers were using Autotask and suggested it because it was more robust and integrated with AEM which we also switched to. Review Source AB Alex B. Managing Director Information Technology and Services Used the software for: 2+ years ### "Great platform, always dependable." September 9, 2025 4.0 Excellent. I am a reseller and a consultant for PSA services and Autotask has always been my primary product. Pros User friendly, comprehensive and functional. Autotas PSA consistently delivers results by provides a fully featured platform for all aspects of an MSP business. Cons Not enough workflow conditions means that more creative solutions need to be identified and implemented. Alternatives considered [HaloPSA](https://www.capterra.com/p/20971/HaloPSA/) Reason for choosing Autotask PSA Price, history, experience, good roadmap and support Review Source HK Harrison K. Help Desk Manager Information Technology and Services Used the software for: 2+ years ### "AutoTask PSA | 4 Year Veteran " November 24, 2025 3.0 I used it for about 4 years with success. I think its pretty built out but there are some major features missing. Pros I liked how it was brightgauge and a PSA all wrapped into one. It helped us track metrics inside the system we were using without the need for any extra cost. Cons I did not like how there was not customer inventory or configurations. It feels way behind the times without the ability to track customers inventory or products. Alternatives considered [HaloPSA](https://www.capterra.com/p/20971/HaloPSA/) Reason for choosing Autotask PSA Its been a long time I think it was mostly about keeping a single environment. Review Source DM David M. Support Engineer Information Technology and Services Used the software for: 1-2 years ### "Good product" December 2, 2025 4.0 It has been a learning curve for our very small shop. But we couldn't live without it now. It takes time to get used to. Pros Great search engine for finding previous issues to help find solutions for customers. The phone app is very handy. Cons Doesn't link well with the inventory of computers. Uses a different name or list multiple names. It can be a bit cumbersome to work through the many levels, but that just requires more training/experience. The invoice designer is not awesome. It is ok, but is limited. Alternatives considered [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/) Reason for choosing Autotask PSA Intergration with Barracuda RMM which was the RMM we were using at the time. Review Source RG Randy G. AVP - Systems Administrator Banking Used the software for: 1-2 years ### "A great PSA product with a steep learning curve and difficult setup. " May 19, 2025 4.0 The product works extremely well, and has reduced the time it takes to create and close tickets substantially. Additionally, it highlights issues and allows us to address them more quickly while also helping us track our work. Pros The product is feature rich, provides granular information and integrates with our Datto RMM product, making ticket creation and resolution much easier. Cons Without detailed knowledge into PSA products, I highly doubt you can set it up in a timely manner without the help of Kaseya support. Product setup is challenging even with premium support. Alternatives considered [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reason for choosing Autotask PSA The integration with DattoRMM and Datto BCDR. Switched from [BlueFolder](https://www.capterra.com/p/109930/BlueFolder/) Bluefolders lack of options or innovation. Bluefolder still hasn't implemented 2FA yet. Review Source DR Denuka R. Operations Manager Information Technology and Services Used the software for: 6-12 months ### "A Reliable and Well-Integrated PSA for MSPs" December 3, 2025 4.0 My overall experience with Autotask PSA has been very good. Once everything was configured to suit the business, it really brought structure and clarity to day-to-day operations. The way it ties tickets, billing, contracts, and reporting together in one place makes a noticeable difference in efficiency, and the dashboards give great visibility into workloads and performance. I found it reliable, flexible, and genuinely helpful in an MSP environment. While there are areas that could be modernised, the core product is strong, the integrations work well, and it definitely adds value when it’s used properly. Pros What I liked most about Autotask PSA is how well it integrates different parts of the business into one platform. The way tickets, contracts, time entries, and billing all link together makes day-to-day work far more organised and reduces repetitive admin. I also found the dashboards genuinely helpful, especially for monitoring workloads, SLAs, and profitability at a glance. It gave me clearer visibility across the help desk and projects, and the built-in automations for escalations and approvals made processes smoother. Overall, Autotask helped create more structure and accountability, and made it easier to keep track of what matters in an MSP environment. Cons What I liked least about Autotask PSA was mainly around the interface and how it handles emails. The UI feels dated in places, and some screens aren’t as intuitive as they could be, especially when you’re moving quickly between tickets or contracts. I also found the lack of proper HTML processing on email tickets a bit limiting, since formatting can get stripped or look messy when replies come in. It works, but it doesn’t always feel smooth, and sometimes you spend more time trying to clean up the layout than actually handling the ticket itself. Review Source IM Isabelle M. Business Operations Coordinator Computer Software Used the software for: 2+ years ### "One stop shop for your business " September 9, 2025 4.0 Pros We’ve been using Autotask for many years, and we really appreciate how it continues to evolve with new features. The Cooper CoPilot AI has been especially valuable, providing tools that help us summarize customer tickets, create clearer timesheets, and write stronger resolutions. These improvements make our time more meaningful and productive. With its constant enhancements, Autotask ensures we stay current and aligned with industry best practices. Cons It would be even more beneficial to have more frequent updates on the product roadmap so we can better align with our own planning. Additionally, if Cooper CoPilot AI could analyze all past tickets across customers, it would help us identify recurring issues, regardless of which customer is experiencing them. Review Source BS Brent S. Service Delivery Manager Information Technology and Services Used the software for: 1-2 years ### "Auto task PSA of choice " September 9, 2025 4.0 A Good, reliable system. Feels like a solid platform that just works I’m enjoying the feature updates and investment in the product. Pros Configuration complexity, a lot of features that are helpful. Development is always ongoing and production updates are regular. Cons Can be a little clunky, it’s a big engine with multiple modules. Normalising a streamline process using auto task means a lot of possible configurations, so can be complex or sometimes not so easy. Review Source PA Paul A. IT Lead Information Technology and Services Used the software for: 2+ years ### "The Right Tool for the Job" April 15, 2025 5.0 Overall, great product. Lots of integrations help me and my team make sure we never miss a SLA deadline. Pros The ability to quickly and easily locate, update, create and work with service tickets. Cons It does a lot and can be a bit overwhelming to configure from an administrative standpoint. Review Source BP Bryan P. Director of Business Development Information Technology and Services Used the software for: 2+ years ### "AutoTask Reviee" August 27, 2023 3.0 AutoTask gets the job done and I have used it for many years, but I’m sure better alternatives exist. Kaseya has thankfully taken over the product and they are making regular efforts to improve it. Pros It gets the job done and is a competent ticketing platform. Cons Convoluted design. Way too many menus. Not easy to navigate. Having to always put a ticket in edit mode for every little change is annoying. The product feature suggestion board is a waste of time. People have to vote on your suggestions before they’re considered. The system is not great. Review Source JH Josh H. Service Engineer Information Technology and Services Used the software for: 2+ years ### "Delivers what's needed, but hopefully you're not in a rush" January 3, 2023 4.0 Pros Autotask is highly customizable and very good for an MSP in terms of ticket management. Cons The speed of the ticket loading and some minor bugs with switching Incident type and editing ticket information at the same time keeps this software from really being great. If you're an MSP that routinely handles 30 > calls per tech per shift, you're probably going to be able to find a better ticketing system, or at least one that's a little more snappy for your technicians. Review Source Jamie G. IT Manager Computer Hardware Used the software for: 2+ years ### "A great tool if they fix some of the glitches" August 11, 2023 4.0 Overall it is really good tool and I can't see us moving from it in the near future Pros Very versatile tool has some great customisation options. Cons When the options aren't customisable at all it really does hinder you.The inventory system could be setup for multiple physical locations.No option for a 24 hour clock Review Source EH Ewan H. Senior Solutions Consultant Information Technology and Services Used the software for: 2+ years ### "A decent ticketing tool but lagging behind the competition" October 5, 2023 5.0 Pros We have used Autotask PSA since before I joined the company in July 2015. We are well used to it. It's been fantastic for managing service desk requests and incidents. We've also extensively used the TaskFire option to allow customers to manage tickets natively. This ability to collaborate has been very valuable and lead to reduced wait times and ticket-ownership confusion. Cons We have been looking for other ticketing solutions to gauge the features we have. In every single tool we've found that they all mirror what Autotask can do. There's nothing special that sets Autotask apart. In fact we ended up using IT Glue for knowledge management and password management in 2017 because the inbuilt tools in Autotask were so bad. We're currently in the process of moving to ServiceNow. Review Source IH Ian H. Technical Manager Information Technology and Services Used the software for: 2+ years ### "Autotask PSA Review" August 12, 2022 5.0 Very good, nice team, easy to talk to, does everything we need to and some more. Pros All in one facility/features bar exception of a RMM, but that is another product also provided and integrates so all good. Designed for our industry. Cons Cost, maybe some archaic features that could be better. Report feature needs a degree to understand, "everything extra" costs. Reason for choosing Autotask PSA It's a fully supported product, not a custom one that might lose development after a few years. Review Source Girish P. Key Account Manager Financial Services Used the software for: Less than 6 months ### "Super Easy to Setup & Use" August 23, 2022 3.0 Has been unique and plesent till now. Pros Easy to setup, Usage and best on MSP PSA Solutions and 99% uptime. Cons Need more features to be added. Also extend trial period will be useful Alternatives considered [Exercise.com](https://www.capterra.com/p/152284/exercise-com/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[Wrike](https://www.capterra.com/p/76113/Wrike/) Reason for choosing Autotask PSA Easy to use Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Was more efficent then Smartsheet Review Source ID Ivan D. Managing Partner Information Technology and Services Used the software for: 2+ years ### "Our hub for delivery of Managed Services" January 14, 2023 5.0 Pros I really appreciate the level of customization that we can implement on tickets, assets and workflows. It allows us to reflect our specific needs on the app, and avoid mistakes. The interface is very pleasant as well, altough I am not a fan on the recent changes following Kaseya's purchase. Just not a fan of theyr color and fonts, and it lost a bit from the previous UX. Cons It can be complex to implement and overwhelming. In particular, there should be some help in order to ensure the basics can be setup in accordance to best practices without much effort. There is the risk of losing yourself customizating worflows and tickets with a lot of detail, to later realize a lot of changes are required to fix some incorrect first steps. Review Source MT Micheal T. Marketing Director Hospital & Health Care Used the software for: 1-2 years ### "Autotask PSA Is an Insightful and Reliable Solution" April 1, 2024 5.0 Pros Autotask PSA has brilliant and easy to use features. The capabilities of Autotask PSA are excellent. Cons I do not dislike Autotask PSA at all. Autotask PSA has been the best. Review Source MS Mark S. Director of Technology & Partnerships Information Technology and Services Used the software for: 2+ years ### "Autotask PSA has been a game-changer for our company. " September 9, 2022 5.0 Pros We love that we can go from prospect to invoicing in one solution. Cons That it can be too complex, need a "lite" version Review Source TP Tejas P. IT Manager Information Technology and Services Used the software for: 2+ years ### "Autotask PSA Review after a use of more than 2+ years" August 8, 2023 5.0 Excellent Pros Autotask Feature set, Work Flow rules, Notification templates and its dynamic templates to useTicket flow, Problem Management, Contract Details,Azure AD integration feature to set the Contacts sync with Azure AD Cons Nothing at this moment to dislike about the product Review Source PL Pablo L. VP products and services Used the software for: 2+ years ### "It's a leading PSA that needs work" March 22, 2018 3.0 Pros The integration of multiple components (sales, ticketing, RMM, leads, quotes) is nice to have and is ideal in today's world where managed services providers need all innone solutions Cons Every feature unfortunately seems half baked. Some examples of this are: There is no direct integration with quoting resellers like Ingram to get sales data (unless you buy a 3P module such as QuoteWerks), deleting tickets is a colossal nightmare which can't be done via their API. Their APIs in general are fairly poor as they don't let you do basic functions such as deleting configurations or tickets, setting a ticket creator or setting the name of the person that is doing a note or comment (these features are only available via their email gateway or through the portal itself. There is no ability to truly lock down a user account, help desk users are able to pull reports of other members utilization and work being performed even if they are not queue owners. Review Source Tharini D. Software Engineer Information Technology and Services Used the software for: 2+ years ### "Good PSA but the API requires major developments and functionality enhancements" August 2, 2019 4.0 Overall a good PSA however needs major improvements to the API because right now it feels like they made it just to show off they have an API because it has so many limitations. Pros Feature rich.Good for documentation and tracking tickets and device details. The workflow system is good.Mostly flexible. Cons Not user friendly- takes time to learn. API needs a lot of development - cannot merge using API, Attachment size limit that doesnt make sense at all? Reporting section can be certainly improved. Allows only three IP's to the warehouse. Review Source SA Sunil A. President Information Technology and Services Used the software for: 2+ years ### "Insufficient " November 6, 2021 3.0 Implementation is not simple, Cost to Use Ratio is not good. Confusion becomes high when you need to use so many different software to accomplish a smooth working environment. Pros Onsite Support: you can get customer signature for the work performed on mobile phone. Can refer back to the service tickets if they are filled accurately each time. Cons Does not provide a good Calendar view for Work distribution and management (It is crucial) Purchased it thinking we will be able to use it as CRM as well. Very basic CRM unusable. Gets expensive as you grow your team. Reason for choosing Autotask PSA Cost & Features and integration possibility with RMM Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.