# Autotask PSA Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Autotask PSA Software - reviews, pricing plans, popular comparisons to other IT Management products and more.

Source: https://www.capterra.com/p/223239/Autotask-PSA

---

# 

 Autotask PSA Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Autotask PSA

## What is Autotask PSA?

Autotask PSA is a secure, reliable and fully-featured cloud PSA helping MSPs and IT Service Providers run their IT managed services business. The modern and easy-to-use PSA's integrated modules include Service Desk, CRM/Contact Management, Document Management, Outsourcing, Project Management, Contract Administration, Time Tracking, Billing, Reporting and Business Analytics - to provide a singular view of the entire business and drive efficiency, accountability, insight, and profitability.

## What is Autotask PSA used for?

[Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[IT Management](https://www.capterra.com/it-management-software/)

Top alternative

Featured

Overall rating

Based on 155 user reviews

Reviews sentiment

Positive

83%

Neutral

14%

Negative

3%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Autotask PSA?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.kaseya.com&name=Autotask PSA)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Autotask PSA

4.2 (155)

VS.

[4.1 (195)](https://www.capterra.com/p/13803/N-central/reviews/)

Starting Price

Contact vendor

Starting Price

$1.75

Other

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.9 (146)

Ease Of Use

3.9 (195)

Value For Money

4.0 (121)

Value For Money

3.9 (183)

Customer Service

4.1 (129)

Customer Service

3.9 (185)

## Autotask PSA alternatives

[4.3 (194)](https://www.capterra.com/p/163344/N-sight/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/)

Starting price

$129.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.6 (65)](https://www.capterra.com/p/235300/SuperOpsai/#reviews)

Starting price

$79.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.4 (72)](https://www.capterra.com/p/212602/ManageEngine-OpManager-MSP/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/223239/Autotask-PSA/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Support Ticket Management

4.4 (36)

86.11% of 36 reviewers that rated this feature as important or highly important

Allow customers/users to submit support queries and service requests

Task Management

4.0 (29)

68.97% of 29 reviewers that rated this feature as important or highly important

Create, manage and track all task activities and progression

Ticket Management

4.3 (28)

75.00% of 28 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Alerts/Notifications

4.2 (20)

70.00% of 20 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Billing & Invoicing

4.0 (17)

70.59% of 17 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Contract/License Management

4.4 (17)

88.24% of 17 reviewers that rated this feature as important or highly important

Track, store, and access client contracts or licenses

Autotask PSA 90 features

Define levels of authorization for access to specific files or systems

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Integrate with a third-party accounting system

Integrates with Active Directory

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Tools for the systematic analysis of various types of data or statistics

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Manage assets throughout their lifecycle to optimize profit

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

A record of all activities within the system, including user access, changes made, etc.

Create backups and provide methods to recover deleted/lost data

Track the list of items required to be billed/invoiced to clients

Create, manage, and send invoices or bills to customers

Track and manage schedules and meetings via an integrated calendar

Track and monitor efficient handling of all changes/transitions

Manage contact details and communication with clients

Private online space that lets businesses securely share documents and provide information access to clients

Provides a channel for team members to share media files, communicate, and work together

Configure existing workflows to meet your organization's needs

Identify component attributes like servers, hardware, software, and manage relationships across all services

Manage, organize, and store contact information

Track, store, and access client contracts or licenses

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Creation and customization of dashboards

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Track employee schedules, availability, and performance across projects and tasks

Monitor and record expenses such as purchases or charges incurred

Plan, manage, and track the financial activities of an individual or organization

Manage and track all disruptions and incidents

Track and manage inventory levels to maintain proper supply

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Identify and respond to unexpected problems or failures (ie. "negative events")

Managing inventories and tracking changes to hardware and software configurations

Monitor the movement of one or more IT assets throughout the organization

Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Ability to chat online in real time

Schedule predetermined or ad hoc maintenance services and labor requests

Access software remotely via mobile devices

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Arrange tasks based on the level of priority or urgency

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Organize and manage all processes/procedures involved in purchasing goods and/or services

Plan and coordinate all the resources, costs and time needed to execute assignments

Measure time to completion or hours worked for projects

Estimate or forecast of a future scenario based on the study of present trends

Create, send, and track purchase orders and their statuses

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity

Generate quotes or estimates for customers

Analyze and gain insights into data in real-time

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Timed notification for any upcoming task, deadline, appointment, or activity

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Process of planning, scheduling and executing the optimal and effective use of human capital across projects

Plan availability and assign specific time slots for tasks and resources

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more

Allow users to access multiple services after entering their login credentials once

Allow customers/users to submit support queries and service requests

Track the status of support tickets/escalations as they move through the service queue

Gauge satisfaction and receive information for improvement and success

Create, manage and track all task activities and progression

Track and manage the scheduling of tasks

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Log and record hours worked and costs spent to assist in billing and invoicing

Track the amount of time spent on a job or task

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.2 (145)

4.2

Based on 145 reviews

## Pricing

Value for money

4.0 (121)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

[View all Pricing Plans](https://www.capterra.com/p/223239/Autotask-PSA/pricing/)

Value for money

4.0 (121)

4.0

Based on 121 reviews

## Integrations

[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

Xero](https://www.capterra.com/p/120109/Xero/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[

IT Glue](https://www.capterra.com/p/170401/ITGlue/)[

Pulseway](https://www.capterra.com/p/141792/Pulseway/)[

NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[

MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.1 (129)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (129)

4.1

Based on 129 reviews

## User reviews

Overall rating

4.2

Based on 155 reviews

Filter by rating

5(72)

4(56)

3(22)

2(3)

1(2)

Mentioned topic

Sorted by most recent

DR

Denuka R.

Operations Manager

Information Technology and Services

### "A Reliable and Well-Integrated PSA for MSPs"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 3, 2025

My overall experience with Autotask PSA has been very good. Once everything was configured to suit the business, it really brought structure and clarity to day-to-day operations. The way it ties tickets, billing, contracts, and reporting together in one place makes a noticeable difference in efficiency, and the dashboards give great visibility into workloads and performance. I found it reliable, flexible, and genuinely helpful in an MSP environment. While there are areas that could be modernised, the core product is strong, the integrations work well, and it definitely adds value when it’s used properly.

Pros

What I liked most about Autotask PSA is how well it integrates different parts of the business into one platform. The way tickets, contracts, time entries, and billing all link together makes day-to-day work far more organised and reduces repetitive admin. I also found the dashboards genuinely helpful, especially for monitoring workloads, SLAs, and profitability at a glance. It gave me clearer visibility across the help desk and projects, and the built-in automations for escalations and approvals made processes smoother. Overall, Autotask helped create more structure and accountability, and made it easier to keep track of what matters in an MSP environment.

Cons

What I liked least about Autotask PSA was mainly around the interface and how it handles emails. The UI feels dated in places, and some screens aren’t as intuitive as they could be, especially when you’re moving quickly between tickets or contracts. I also found the lack of proper HTML processing on email tickets a bit limiting, since formatting can get stripped or look messy when replies come in. It works, but it doesn’t always feel smooth, and sometimes you spend more time trying to clean up the layout than actually handling the ticket itself.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DM

David M.

Support Engineer

Information Technology and Services

### "Good product"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

December 2, 2025

It has been a learning curve for our very small shop. But we couldn't live without it now. It takes time to get used to.

Pros

Great search engine for finding previous issues to help find solutions for customers. The phone app is very handy.

Cons

Doesn't link well with the inventory of computers. Uses a different name or list multiple names. It can be a bit cumbersome to work through the many levels, but that just requires more training/experience. The invoice designer is not awesome. It is ok, but is limited.

Alternatives considered

[Atera](https://www.capterra.com/p/144309/Atera/)

Reasons for choosing Autotask PSA

Intergration with Barracuda RMM which was the RMM we were using at the time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HK

Harrison K.

Help Desk Manager

Information Technology and Services

### "AutoTask PSA | 4 Year Veteran "

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

4/10

November 24, 2025

I used it for about 4 years with success. I think its pretty built out but there are some major features missing.

Pros

I liked how it was brightgauge and a PSA all wrapped into one. It helped us track metrics inside the system we were using without the need for any extra cost.

Cons

I did not like how there was not customer inventory or configurations. It feels way behind the times without the ability to track customers inventory or products.

Alternatives considered

[HaloPSA](https://www.capterra.com/p/20971/HaloPSA/)

Reasons for choosing Autotask PSA

Its been a long time I think it was mostly about keeping a single environment.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GH

Graeme H.

Owner

Computer & Network Security

### "Just starting out with Autotask "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 27, 2025

Just starting out it’s massive product or come to grips with and can be difficult for new hires to understand and learn.

Pros

One stop shop for business management.

Cons

Complicated to learn. Z

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

IM

Isabelle M.

Business Operations Coordinator

Computer Software

### "One stop shop for your business "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 9, 2025

Pros

We’ve been using Autotask for many years, and we really appreciate how it continues to evolve with new features. The Cooper CoPilot AI has been especially valuable, providing tools that help us summarize customer tickets, create clearer timesheets, and write stronger resolutions. These improvements make our time more meaningful and productive. With its constant enhancements, Autotask ensures we stay current and aligned with industry best practices.

Cons

It would be even more beneficial to have more frequent updates on the product roadmap so we can better align with our own planning. Additionally, if Cooper CoPilot AI could analyze all past tickets across customers, it would help us identify recurring issues, regardless of which customer is experiencing them.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BS

Brent S.

Service Delivery Manager

Information Technology and Services

### "Auto task PSA of choice "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 9, 2025

A Good, reliable system. Feels like a solid platform that just works I’m enjoying the feature updates and investment in the product.

Pros

Configuration complexity, a lot of features that are helpful. Development is always ongoing and production updates are regular.

Cons

Can be a little clunky, it’s a big engine with multiple modules. Normalising a streamline process using auto task means a lot of possible configurations, so can be complex or sometimes not so easy.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MW

Monica W.

Project Manager III

Banking

### "Project Manager III"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

September 9, 2025

We're working to finalize configuration and data load in prep for launch. I've found it easy to learn and (mostly) use so far.

Pros

Ease of use in most modules. Easy to access data and features. Easy to upload and extract data. Easy to develop and generate reports.

Cons

The Project/ Tasks functionality feels constrained. I think that it's the UI. I'm used to using MS Project which is much more WYSIWYG.

Switched from

[Remedyforce](https://www.capterra.com/p/110648/BMC-Remedyforce-Service-Desk/)

Cost and ease-of-use for our company and our customers.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JJ

Jacques J.

Director

Information Technology and Services

### "Autotask PSA – The Gold Standard for MSPs"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 9, 2025

Having used Autotask for over 8 years, I can confidently say it remains the leading PSA in the market. Its contract management functionality is unmatched and absolutely essential for MSPs handling multiple Microsoft 365 licences. It continues to be a cornerstone tool for driving efficiency and control in our business.

Pros

Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a single platform. The seamless integration with RMM agents adds incredible value, and the ability to sync invoices and expense claims directly into QuickBooks Online streamlines financial processes. I also appreciate how customisable the platform is, especially when configuring ticket and company views to match our workflow

Cons

Email formatting remains a persistent issue — text, images, and hyperlinks often display incorrectly when tickets are created via email, which impacts clarity. In addition, the lack of native integration with Xero Online accounting is a missed opportunity, especially for businesses relying on that platform.

Alternatives considered

[HaloPSA](https://www.capterra.com/p/20971/HaloPSA/)

[Atera](https://www.capterra.com/p/144309/Atera/)

Reasons for choosing Autotask PSA

Atera, was great on RMM. But that was about it. Halo PSA was to expensive for a new busines start up and felt overly complex.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AB

Alex B.

Managing Director

Information Technology and Services

### "Great platform, always dependable."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 9, 2025

Excellent. I am a reseller and a consultant for PSA services and Autotask has always been my primary product.

Pros

User friendly, comprehensive and functional. Autotas PSA consistently delivers results by provides a fully featured platform for all aspects of an MSP business.

Cons

Not enough workflow conditions means that more creative solutions need to be identified and implemented.

Alternatives considered

[HaloPSA](https://www.capterra.com/p/20971/HaloPSA/)

Reasons for choosing Autotask PSA

Price, history, experience, good roadmap and support

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SJ

Schyler J.

CEO

Information Technology and Services

### "Autotask PSA"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

September 9, 2025

We have been using it since 2017. We rely on its CRM, quoting, purchasing, ticketing, asset management, and reporting capabilities.

Pros

It's all-around business management system - it includes CRM, quoting, purchasing, ticketing, asset management, and reporting capabilities.

Cons

It needs a lot of improvements to ensure consistent U/I elements across all modules. Purchasing and asset management capabilities are outdated and haven't had much attention over the years. Cooper is VERY weak, hoping to see a lot of attention in here in the coming weeks and months. Right now, we have to use ChatGPT because Cooper doesn't cut the mustard.

Switched from

[BlueFolder](https://www.capterra.com/p/109930/BlueFolder/)

Peers were using Autotask and suggested it because it was more robust and integrated with AEM which we also switched to.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/223239/Autotask-PSA/reviews/)

Popular comparisons

[N-central vs Autotask PSA](https://www.capterra.com/compare/13803-223239/N-central-vs-Autotask-PSA)[N-sight RMM vs Autotask PSA](https://www.capterra.com/compare/163344-223239/N-sight-vs-Autotask-PSA)[Syncro vs Autotask PSA](https://www.capterra.com/compare/207618-223239/Syncro-vs-Autotask-PSA)[IT Glue vs Autotask PSA](https://www.capterra.com/compare/170401-223239/ITGlue-vs-Autotask-PSA)[Atera vs Autotask PSA](https://www.capterra.com/compare/144309-223239/Atera-vs-Autotask-PSA)[ConnectWise PSA vs Autotask PSA](https://www.capterra.com/compare/107931-223239/ConnectWise-Manage-vs-Autotask-PSA)[NinjaOne vs Autotask PSA](https://www.capterra.com/compare/184229-223239/NinjaOne-vs-Autotask-PSA)

[Pulseway vs Autotask PSA](https://www.capterra.com/compare/141792-223239/Pulseway-vs-Autotask-PSA)[Zoho Assist vs Autotask PSA](https://www.capterra.com/compare/112011-223239/Zoho-Assist-vs-Autotask-PSA)[MSP360 Backup vs Autotask PSA](https://www.capterra.com/compare/143536-223239/MSP360-Managed-Backup-vs-Autotask-PSA)[JIRA Service Management vs Autotask PSA](https://www.capterra.com/compare/223239-227102/Autotask-PSA-vs-JIRA-Service-Management)[Freshservice vs Autotask PSA](https://www.capterra.com/compare/132997-223239/Freshservice-vs-Autotask-PSA)[Action1 vs Autotask PSA](https://www.capterra.com/compare/180609-223239/Action1-RMM-vs-Autotask-PSA)[Domotz vs Autotask PSA](https://www.capterra.com/compare/149665-223239/Domotz-PRO-vs-Autotask-PSA) 

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