# Page 4 | Autotask PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Autotask PSA the right IT Management solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/223239/Autotask-PSA/reviews --- Autotask PSA 4.2 (156) [View alternatives](https://www.capterra.com/p/223239/Autotask-PSA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 4 - Reviews of Autotask PSA ## Showing most helpful reviews Showing 76-100 of 156 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Service Delivery Manager Information Technology and Services Used the software for: 1-2 years ### "Good tool, but needs improvement and enhancements" September 25, 2016 3.0 Autotask has lots of management capabilities for Managed Services Providers in the IT industry. They have a lot of functionality and fields available. However, one frequent comment is that it takes too many clicks to complete a task. Also, overall effort tracking of a team or individual is not that straight forward Pros workflow rules and management of inbound emails. Dashboards for your team, account or individual Cons When we add custom fields, we should dont have an option to place it in the section / category we like. Sometimes, the support takes lot of time to get back even thought the issue raised is very critical Review Source EM Elizabeth M. Owner Information Technology and Services Used the software for: 6-12 months ### "Great for Large Teams" September 16, 2019 4.0 Overall I enjoyed using the Autotask PSA for most things, but it was not a good fit for the team I was working with. Pros Autotask PSA is a great option for large teams. It is fully customizable, offers a wide array of features, and has an excellent, hands-on onboarding process. It is a great option for large teams. Cons This software required quite a bit of manual set up for tasks I needed -- things such as automatically sending emails to clients on ticket updates, changing fields from required to not required, etc. For a very small team, onboarding was a bit onerous. Alternatives considered [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Reason for choosing Autotask PSA The RMM was the main draw, the fully integrated PSA was a perk. Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) The team was looking for a PSA that integrated with an RMM. Review Source JK Jeremey K. Operations Director Computer & Network Security Used the software for: Less than 6 months ### "Moved from Autotask PSA from Teamwork Desk" May 22, 2023 5.0 Pros \- Tons of integrations- Dashboards can be customized easily Cons \- Notifications seem to be lacking. I am just comparing it to Teamwork Desk(More of a ticketing system than actual PSA), but out of the box, Autotask is lacking a notification setting to like send an email when a client responds Review Source DI Derek I. CIO Used the software for: 2+ years ### "I have been working with ATP for 10+ years now" September 15, 2017 3.0 Pros It is great for startup companies but not for companies that are growing and offers tools like big boy enterprise applications, and you can get up and running quickly. Cons I have been suggesting in the forums for years to have a way to remove in a simple and easy "select all" for graphics that are attached from the email parser and clutter up tickets, and no response. Recently I was in a webinar and pointedly asked about why this was not included in the update and crickets..... it is the little things that annoy folks over time, and having to scroll through every signature graphic and html goop and clean up ticket for easier use. The support staff for plugins like procurement and sales are also annoying... Review Source RP Rahul P. PreSales Solution Consultant Computer & Network Security Used the software for: 2+ years ### "Powerful PSA Solution " August 8, 2023 5.0 Very Good. Pros Centralized business operations management tool which can increase your productivity and profitability. Cons Mobile version needs more features to work around. Review Source JA Jonathan A. Application Support Team Lead Used the software for: 2+ years ### "Great overall system" November 10, 2017 4.0 Pros I really like the templates for tickets and other automation that can be done with this system. I don't use this for any billing or project management anymore but have in the past. I was not impressed with either of those two feature sets but it has been about 2 years since I've used them. The basic reports are good for getting a fundamental view of your ticket metrics Cons Inline image support should be extended. Should be easier to email out attachments from ticket notes. Email parser seems to have some intermittent problems where the email is not converted to a ticket. Reporting capabilities need some serious overhaul - only the most basic reports/info are available. Review Source VR Verified Reviewer Sales Representative Information Technology and Services Used the software for: 1-2 years ### "Autotask Review" August 9, 2018 4.0 This is collaboration at it's finest. Pros I like how it ties to all of our platforms like quoteworks, kaseya, etc. You are able to track everything in an existing account so that the whole company is on the same page with a particular account. There is no reason that information should be missing. Cons You are not able to scan business cards and have them directly upload into a new account. This would save sales reps so much time on the administrative side. Review Source Joe P. Director Of Technology Integration Used the software for: 1-2 years ### "You don't know what you have till it's gone..." May 17, 2018 5.0 It did the job it was supposed to do, integrated well with other titles, and is a polished, mature offering. Pros Autotask can do alot. In fact, it can do so much that you can be overwhelmed at times. Also, it almost always works, with very few service delays or interruptions. It wasn't until I switched PSAs that I realized how good it is. Cons It's pricey. Doing a single operation can open 3 to 4 windows. Not always super intuitive. Inventory doesn't support UPC codes. Review Source PC Peter C. CEO Information Technology and Services Used the software for: 2+ years ### "Good PSA" July 24, 2022 5.0 Good, it works well. Pros I like the ability to customize the widgets and dashboards to suit our needs. Cons The inability to adjust entries once they are posted. You have to unpost all entries for a particular client and then repost everything prior to invoicing. Review Source RR Rick R. President Information Technology and Services Used the software for: 2+ years ### "Needs more focus on documenting" March 5, 2019 4.0 Pros I really like the interface in Autotask. It is clean and easy to navigate where I need to go. The number of applications that we use that integrate directly with AT helps us to work smarter not harder. Everything from RMM tools to accounting packages all have very solid integrations. The help function is responsive in what it returns on searches and I can usually find something to answer my question quickly. Cons Things I dislike include: the low set number of tickets I can have in a search list show at one time, the CRM module is antiquated and unused by us, the project module could be much easier to work in regularly and the mobile app needs to be revamped. Review Source Pascal A. Gestion de clientèle Accounting Used the software for: 6-12 months ### "Logiciel de gestion de tâches automatique " October 9, 2023 5.0 Pros De très bon logiciel avec une intégration faciale facile Cons Les gestion des tâches par classementEt non le but du gestionnaire Review Source YB Yvonne B. Service Co-Ordinator Computer & Network Security Used the software for: 6-12 months ### "AutoTask is Amazing!" January 15, 2024 5.0 Pros I absolutely love AutoTask - it's easy to work with and manage tickets effectively. Cons No comments - no negative comments on the platform Review Source VR Verified Reviewer Network Administrator Hospital & Health Care Used the software for: 1-2 years ### "I have used Autotask to keep track of my tickets and tasks in my last job. I thought it was great!" July 26, 2018 5.0 I felt that I was able to get my work done quickly, and I was able to stay organized with it. Pros The software allowed me to keep track of all of my tickets, and project tasks. I was able to easily pull up what I needed to know about our customers, and what I was working on. It was very easy to use. Cons There really wasn't anything I didn't like about the software. It was easy to use, and I was able to get my work done, quickly and efficiently. Review Source MS Moshe S. Tech Support Information Technology and Services Used the software for: Less than 6 months ### "I love Datto products" March 22, 2023 4.0 Pros You can automate anything you want with no limits Cons It is too complicated for new users to learn Alternatives considered [Striven](https://www.capterra.com/p/134106/Striven/) Reason for choosing Autotask PSA Integration with other Datto products Switched from [Atera](https://www.capterra.com/p/144309/Atera/) Lack of features & lack of tech support Review Source JI Jahiezer I. Desarrollador Information Technology and Services Used the software for: 1-2 years ### "All you need to make a tickets in one page" June 27, 2018 4.0 Pros A very helpful tool for working into the online world and have a controll for all your transactions ith the clients no matters the place in the world they are. The UI is really nice, thouhg is not the most pretty, have the most frecuently tools in ne page and make the proces faster. I work with people allover the world and this app help us to integrate our work and make a more faster process Cons One of the most problematic issues that i see is in the securyty, is not real levels, everyone wit acces can do anything they want to, so you must have complety trust in the person you give acces, but in bussines fully trust is not enough. Also dislike the fact that they use te user computer time becouse i work with people in diferents time zones and that make some notes and tickets get to confuse Review Source MB Michael B. Lead Technical Analyst Information Technology and Services Used the software for: 2+ years ### "An easy to use and well integrated solution for IT companies" June 9, 2017 4.0 I lead a team of 8 technicians. Distributing and managing tickets between them can be very frustrating with an average of 50-100 tickets a day for my team. Autotask makes it very easy to manage with the customization throughout the program. From my dashboard, I am able to monitor ticket openings for my team, overall closures per technician, ticket priorities and SLA clocks, and escalations. I really like the way I can build reports in any method I want with just a few clicks. Reviewing timesheets is also much faster for me with the layout in Autotask. Pros \-A sharp looking, customizable dashboard -Multiple ways to view ticket queues and monitor technicians -Client Portal -Easy to build knowledge base -Attractive report views for every business need Cons \-Frequent crashes and freezes -More complicated to implement then ServiceNow -On average is a higher dollar amount than other industry leaders -Long contracts as well as yearly rolling contracts Review Source BR Brian R. IT Information Technology and Services Used the software for: 2+ years ### "Great Product!" August 29, 2022 5.0 Excellent service and support staff. Pros I couldn't do my job without this software. This keeps track of all our clients, contacts, contracts, billable hours, etc. Cons Nothing I have run into that has caused issues. Review Source DD David D. MD Computer & Network Security Used the software for: 2+ years ### "Autotask psa for MSP's" February 7, 2020 5.0 Proffessional services automation and control Pros It controls the whole business from tickets to Accounting and getting paid. COntrolling stock, organising engineers, it runs our whole business Cons It is quite expensive but i do think that for the benefits we couldnt live without it really (Dont tell AT they might put our prices up) Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[Auvik](https://www.capterra.com/p/145245/Auvik/) Reason for choosing Autotask PSA Leader in its field Review Source BB Baldeep B. IT Consultant Used the software for: 2+ years ### "Powerful Helpdesk" April 19, 2018 4.0 Pros This helpdesk has a lot of functions. With all the data teams enter in the working day this can help accounts departments with invoicing in bulk with time constraints. Cons For the end user there are a number of fields to input. For example in an MSP work environment, you need to enter the company before the individuals name. Having that requirement slows down input and confuses the customer. The mobile app needs improvement. More investment on making this easy to use on mobiles and tablets is key to allowing engineers to work in the field. Review Source Sam L. Systems Administrator Financial Services Used the software for: 6-12 months ### "Awesome Helpdesk app" August 30, 2019 5.0 Great tool for tickets and helpdesk, but need to have better support. There were things that could have been resolved if support payed attention to the issues presented. Pros TIcketing system easy for users to submit. As a user, easy to configure categories, and run reports against them. Ability for remote use as it is cloud based. Cons There were times that the system wasn't available or would get tickets up to 15 minutes after they were submitted, and this caused MSP SLA's to not be reached for 1st contact. Review Source VR Verified Reviewer IT Consultant Used the software for: 1-2 years ### "Autotask IT Management Streamlined out ticketing and service needs." April 10, 2018 5.0 Pros Autotask IT Management made it easy for us to keep track of our work, time spent, and customer information. After reviewing a number of options this was the one that best fit our needs. Cons The learning curve was a little steep, but overall I haven't found too much to complain about the software overall. Review Source VR Verified Reviewer Project Manager Computer Software Used the software for: 1-2 years ### "Not as Flexible as We Needed " December 13, 2018 3.0 Pros I used this for several years and had a hard time getting it to work effectively for our team. I did like some of the template functions. Cons It was not what we needed - it was difficult for us to customize and I had to do a lot of manual work manipulating data in the system. Review Source TS Tyler S. CEO Information Technology and Services Used the software for: 2+ years ### "Average PSA System with almost non-existent support" February 12, 2021 4.0 The worst support out of any software/service we use. They have been like this for the last 7+ years I have been using this product. Pros Trouble tickets, expense reports and time entry Cons CRM is very basic as is project management Review Source RO Ryan O. Managed Services Technician Information Technology and Services Used the software for: 2+ years ### "Alright Autotask PSA" February 14, 2023 5.0 Pros We use Autotask for our ticketing system. It is overall pretty good with some quirks. Time entries are built into ticket notes so that is helpful. Cons To get user privileges correct takes trial and error. Also, most of the time when there is a major update Autotask crashes for a while. Review Source NF Nick F. Customer Success Specialist Information Technology and Services Used the software for: 1-2 years ### "Autotask PSA Service Desk" August 9, 2023 5.0 Pros The ease of use with the service desk board and mobile app use Cons Integration with Quickbooks online does not work as hoped for Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.