# Page 6 | Autotask PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Autotask PSA the right IT Management solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/223239/Autotask-PSA/reviews --- Autotask PSA 4.2 (156) [View alternatives](https://www.capterra.com/p/223239/Autotask-PSA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 6 - Reviews of Autotask PSA ## Showing most helpful reviews Showing 126-150 of 156 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RO Rebecca O. Enterprise Customer Success Manager Telecommunications Used the software for: 2+ years ### "Great function " September 26, 2019 5.0 It was used as CRM for all departments as well as use for PM and Support cases. Overall great experience! Pros The ability to customize the layouts, information shown, integrations with data sources were all great. Cons The interface was a bit outdated in some and the modules didn’t always fit the window (lots of scrolling). Review Source NL Nathan L. Owner Computer & Network Security Used the software for: Less than 6 months ### "Good Software... Need Help to understand it" December 31, 2019 4.0 The integration with Datto RMM is a plus. They work hand in hand. I am able to track my clients and time I spend doing tasks down to the minute. Pros This software has been great. It took me a while to get the hang of it. I am still learning the ropes, and I am into it for 2 months now. The staff has been very helpful in getting me onboard. I have not used all of my included support call time yet. Cons The learning curve is steep. You are only allowed 3 hours of free phone support to get started. Be careful with utilizing it to the fullest. Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) There are more features with the Autotask PSA. Review Source JZ Jason Z. Applications Administrator Used the software for: 2+ years ### "Their support is the best out there" March 12, 2018 5.0 Pros the software is so simple to use and for the end users to be able to see the status and check on their items. from our end it's great to know the items that user has. Cons I think the pricing should be with mobile already in mind instead of an extra charge as it is meant for cloud usage Review Source Jayesh S. Software Developer Computer Software Used the software for: Less than 6 months ### "Easy to use" January 6, 2018 4.0 Pros All i can say that its very ease to use and user friendly UI. Can track all my task in just one screen like Completed, Under-Process, Pending. Cons The thing which i like least about this software is to create new ticket. We need to enter lots of things to create one ticket. some are useful but some are just information (which can be ignored). Review Source LC Lauren C. support engineer Information Technology and Services Used the software for: 1-2 years ### "great for prioritizing helpdesk tasks" April 10, 2018 4.0 management of helpdesk and setting priorities Pros ability to keep track and prioritize helpdesk tickets. many functions and options . fairly user friendly and very descriptive. love to use the dashboard to keep track of all my clients tickets Cons it can sometimes be a little to detailed and take awhile to create a simple ticket. short codes are complicated to create. autofill for somethings would help alot to cut down on time Review Source Andrea O. Remote Support Information Technology and Services Used the software for: Less than 6 months ### "Nice Ticketing System" December 3, 2019 4.0 It's a bit different than all the other systems I have used. I really fancy the fact it has a stop watch to time the work you do. Pros Putting in Time for specific work done. Creating a ticket gets all the information needed right away. Cons Changing what's being done on a ticket is a bit of a task and something you have to constantly remember to do. Review Source Harri K. Used the software for: 2+ years ### "null" August 5, 2016 5.0 Review Source VR Verified Reviewer Regional Director/Regional Sales Director Telecommunications Used the software for: Less than 6 months ### "Telecommunications management" September 10, 2018 2.0 newly introduced to newer start up company. Service techs seemed to like it, but the sales team could not find an effective use for tracking customers or reporting activity Pros one source of customer information stored accurately Cons extremely difficult to navigate and very time consuming with data input Review Source VR Verified Reviewer Founder, President Information Technology and Services Used the software for: I used a free trial ### "Harassing Sales, Crap Product" October 3, 2018 1.0 Pros The product can be more cost efficient than connect wise but you will loose a lot of features Cons The sales people don't know their product and it doesn't have a lot of features. The sales people should have a PPO against them as all they do is harass. Review Source mM meghan M. s.w devloper Information Technology and Services Used the software for: 6-12 months ### "Very easy To Work For The task asinge in work" January 4, 2018 5.0 handle the work maintain The time and set the work different users Pros it is use to work define and maintain the task for The multiple user and it department handle work is easy find very easy time save and handle To work and priority to set which impotent or not to find and show that task Review Source VR Verified Reviewer Tech Information Technology and Services Used the software for: 6-12 months ### "Time and Ticket management" October 10, 2018 3.0 Pros Autotask has an intuitive UI and a good workflow that allows you to manage your tickets and keep track of your time easily in one place, Cons My biggest issue with Autotask is how long it takes to some of the screens to load. Review Source JB Jeremy B. Product Manager/ Utilities Used the software for: Less than 6 months ### "Feature-rich system to track your employees and your project" September 12, 2021 4.0 Pros Very easy-to-use interface with a wealth of functionality, especially for project and activity management Cons Autotask's naming conventions for its modules and subsections can make it a bit confusing for a novice. Review Source David W. VDI Systems Engineer Information Technology and Services Used the software for: 1-2 years ### "null" September 28, 2016 5.0 Review Source RJ Russell J. Senior IT Systems Consultant Information Technology and Services Used the software for: 1-2 years ### "null" June 12, 2016 4.0 Review Source AP Anastasia P. Director of Product Management Information Technology and Services Used the software for: Less than 6 months ### "You won't forget what needs to be done!" January 22, 2020 5.0 Monitoring of sales performans is very useful. Easy to manage customer database. Pros You set up project targets and this software has a built-in project management module and will keep every key project indicators down to your targets. It has very good visualisation on dashboards, no excess information only what you have chosen. Cons It takes some time to figure out the platform interface. For me it was not easy to figure out how to make a pop-up reminder. Review Source DK Dilip K. consultant Information Technology and Services Used the software for: I used a free trial ### "Best ticketing tool" September 14, 2020 4.0 This plays a major role in support projects. Mainly we can automate many things like getting reports and all the tickets information using this software. Pros This one will do the work easier and can track all the tickets being created and managed by our entire project and will provide us with automation APIs to integrate it and get good results. Cons Not much but can be developed in order to make the things much easier and very well versed with tickets and very secure. Review Source JV Jillane V. Marketing Manager Used the software for: Less than 6 months ### "New to the software. It does SO much!! " May 8, 2018 5.0 The success of our organization literally depends on Autotask. Pros I am able to track everything!!! My time, my expense reports, my notes on every account, create projects (project management), assign tasks, to-do's, tickets etc. Keeps you highly organized. Our entire company thrives off of this software and it is an instrumental tool in our success. Cons It's a little hard to learn, but once you do it on a consistent basis you get used to it. It's a lot to learn, and there are some YouTube videos that sort of help, but not really. Just start using it, and it will come a little more naturally. Review Source OP Ovidiu P. Administrative Assistant Used the software for: 6-12 months ### "Convenient tool to following up on tickets for IT issues & IT management" April 5, 2018 3.0 Pros \- the vast amount of customisations available to build a comprehensive ticket management system for your organisation or as a service to others. Cons \- could work on the end-user interface some more, getting report lists of tickets and tickets status by date is an annoyance and requires several tries. The interface overall is clunky and slow in general. Review Source DS Dipak S. Software Developer Information Services Used the software for: Less than 6 months ### "Great Experience " October 5, 2017 5.0 Pros Easy to use, complete software..I like mostly Flexible Dashboard there is different View to See tickets Cons Autotask Workflow is Too Complicated..it Better to change to Workflow it is very hard to Manage 100 + Tickets. Review Source Randy K. Principal Consultant Information Technology and Services Used the software for: ### "null" July 19, 2017 5.0 Review Source BB Blair B. Used the software for: ### "Improved our business" December 7, 2011 5.0 Before using Autotask Pro our main issue were dropped client requests and communication problems. This has changed a lot with Autotask Pro. My employees especially like the ability to put tickets in, check the history of all tickets and the possibility to invoice clients in just a few clicks. My personal plus factor of this software is that it is web based and accessible from any web browser or mobile phone and, of course, I like that now I can see everything that's going on in my business in only one program. Pros Web based The company constantly rolls out new useful features Good support Cons Sales part could be better Review Source dN diane N. Coordinating assistant Computer & Network Security Used the software for: Less than 6 months ### "It Does What It Says - And That's It" March 25, 2024 3.0 Pros Easy functionality is important because i work as a one man team Cons the support is impossible to get through to in critical times Review Source SM Shannon M. Used the software for: ### "Great tool for IT support" December 9, 2016 5.0 Autotask is a great tool for IT and support companies for managing contracts with clients. Contract setup and tracking are great. The initial setup and linking to QB can be a bit tricky, but once setup and talking correctly, it is a big time saver that offers communication between the operations and accounting. Review Source Jonathan L. Used the software for: Less than 6 months ### "null" February 25, 2017 5.0 Review Source MS MUNGAMURU S. Used the software for: ### "null" March 8, 2019 5.0 Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.