--- title: "StoryTap Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about StoryTap Software - reviews, pricing plans, popular comparisons to other Content Marketing products and more." source_url: "https://www.capterra.com/p/223365/StoryTap/" page_type: "product" language: "en" --- # StoryTap Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) StoryTap ## What is StoryTap? StoryTap is a patented video engagement platform that lets brands easily create and share authentic experiences from real customers at scale. Using the StoryTap platform, companies can create impactful user-generated video content that resonates with customers. StoryTap helps leading organizations improve brand awareness and drive engagement. ## What is StoryTap used for? [Video Making](https://www.capterra.com/video-making-software/)[Video Management](https://www.capterra.com/video-management-software/)[Content Marketing](https://www.capterra.com/content-marketing-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for StoryTap?[Manage this product listing](https://www.g2.com/products/storytap/claim_requests/new?auto=true) ## StoryTap Overview Updated September 2026 AI summary StoryTap enables businesses of all sizes to collect, create, and manage customer video content for use across marketing, social, and reputation channels. Covering content marketing, video management, and review management, it includes features like customizable templates, multi-channel campaigns, SEO management, analytics, and third-party integrations. StoryTap is available on web, mobile, and desktop platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### StoryTap 5.0 (11) VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price Contact vendor Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (11) Ease Of Use 4.5 (377) Value For Money 4.6 (8) Value For Money 4.3 (311) Customer Service 4.9 (10) Customer Service 4.4 (328) ## StoryTap alternatives [Yotpo](https://www.capterra.com/p/144389/Yotpo/) [4.5 (377)](https://www.capterra.com/p/144389/Yotpo/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144389/Yotpo/) Highest Rated [NiceJob](https://www.capterra.com/p/142037/NiceJob/) [4.9 (203)](https://www.capterra.com/p/142037/NiceJob/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142037/NiceJob/) [Thryv](https://www.capterra.com/p/156926/Thryv/) [4.2 (538)](https://www.capterra.com/p/156926/Thryv/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156926/Thryv/) [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) [4.2 (531)](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) ## FAQs about StoryTap Overview ### Which roles and teams benefit most from StoryTap? StoryTap is most used by marketing teams, product managers, and business leaders who need customer video content that supports conversion and brand trust. Communications, social, and community managers use it to collect and publish authentic testimonials, while consultants, analysts, and IT leaders support implementation, reporting, and cross-team workflow integration. Answer based on 11 reviews Overview ### What company size and specific industries is StoryTap built for? StoryTap is designed for companies of all sizes, from solo entrepreneurs and small businesses to mid-market teams and enterprise organizations. It suits brands in any industry that want to collect customer video testimonials through self-serve or fully managed options for use across sales and marketing channels. Features and Usability ### What are the key features of StoryTap? StoryTap offers video capture, video creation, video editing, and video management, along with closed captions and text overlay for multimedia content. It also includes campaign management, review generation, review monitoring, feedback management, sentiment analysis, real-time analytics, customizable branding, and third-party integrations for multi-channel content and reporting. Integrations ### Which third-party tools and platforms does StoryTap integrate with? StoryTap integrates with YouTube, CrowdTwist, and Zapier. It connects content workflows to YouTube for publishing and tracking, and uses Zapier for broader app-to-app connections. CrowdTwist is also listed in the catalog, giving StoryTap a small set of integrations across video distribution and automation. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does StoryTap offer? StoryTap provides in-person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, remote training, scheduled group learning, written reference material, and on-demand visual walkthroughs for teams getting started with the product. Getting Started and Support ### What customer support options does StoryTap offer? StoryTap provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Support is presented through multiple channels for users who need quick answers or direct contact, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 4,679 Content Marketing reviews Capterra data shows that buyers of content marketing software rank the following features as their top priorities: - **Content Management** (**39%** of reviewers rated this feature as critical) - **SEO Management** (**38%**) - **Customizable Templates** (**35%**) StoryTap supports all three of the features reviewers value most: **Content Management**, **SEO Management**, and **Customizable Templates**. Together, these capabilities help businesses organize and publish content more efficiently, improve search visibility, and create consistent brand experiences, allowing teams to manage campaigns with greater speed and control. Content Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Collaboration Tools 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Reporting/Analytics 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data API 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Campaign Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Customer Experience Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. StoryTap 88 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Brand Overlay: Branding videos with company logo - Bulk Uploading: Upload multiple documents at once - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Categorization/Grouping: Organize and group data or items based on various criteria - Closed Captions: Process of displaying text on a television, video screen, or other visual display - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Community: Includes access to a community of users via forums to share knowledge related to the framework. - Content: Standard templates and content for assessment purposes such as NIST (National Institute of Standards and Technology). - Content Creation: The ability to create unique content - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - E-Commerce: Allows attendees to purchase additional products or merchandise while registering for an event. - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Embed: Provides HTML codes to allow videos to be embedded on websites. - Engagement: Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc. - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Filtering: Find & retrieve relevant data or documents - Insights: Generates insights and reports from aggregated provider data to improve efficiencies and ready systems for audit - Lead Capture: Automatically identify and save contact information of potential customers - Marketing: Marketing tools that integrate with a website or social media, email marketing, or help create printed marketing materials. - Media Library: Collection of images, videos and other digital content that can be used - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Multimedia Support: Supports various file formats - Negative Feedback Management: Identify, track, and respond to negative feedback - Privacy Options: Allows users to secure content and data for any use. - Publish Scheduling: Control and schedule the publication of content across various channels - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Retail: Features a common interface for in-store, online, and on-the-go set across all acceptance points - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Social Sharing: Allows businesses to share their videos on social media. - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Text Overlay: Create text to match video content - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Video Capture: Transcoding an analog video to a digital file for storage - Video Creation: Create original videos from scratch - Video Editing: Create professional looking videos by manipulating video footage with filters, special effects, trimming, filters and transitions - Video Management: Store and manage online video content - Video Support: Supports various video file formats - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Analytics: Track and analyze information regarding website visitors - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.5 (11) 4.5 Based on 11 reviews ## Pricing Value for money 4.6 (8) ### Starting price Free trial available Value for money 4.6 (8) 4.6 Based on 8 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ CrowdTwist](https://www.capterra.com/p/131016/CrowdTwist/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (10) 4.9 Based on 10 reviews ## User reviews Overall rating 5.0 Based on 11 reviews Filter by rating 5(11) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Lisbeth G. Director de TI Telecommunications ### "Útil y valiosa" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 10, 2022 En general es agradable es fácil de comprender y de trabajar con ella ,tienen buen servicio al cliente. Pros La facilidad con la que cuenta la plataforma,tiene una configuración rápida y sencilla,tiene un sistema y proceso claro al igual que una incorporación sencilla. Cons Cuenta con algunos problemas técnicos al tratar de cargar archivos y algunos son incompatibles. Alternatives considered [Acquia DAM (Widen)](https://www.capterra.com/p/76774/Widen-Collective/) Reasons for choosing StoryTap Porque me ha beneficiado un poco más su plataforma ,es más sencilla y util Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 5, 2025 Thank you for sharing your feedback! We’re so glad you’ve found StoryTap easy to set up and use. You mentioned upload issues — happy to share that this has been solved with our latest update. We’re thrilled you’ve had a positive experience with our customer service, and we’ll keep working to make StoryTap even better for you. EH Elaine H. Product Manager Telecommunications ### "Positive experience working with StoryTap to answer top customer FAQs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 14, 2021 I worked with StoryTap briefly for a few months as a Product Manager. To answer our top customer FAQs, we collected video answers recorded by our technicians. Although my experience was short, the team was fast and responsive to help get us moving. Pros The onboarding experience was pretty fast and the UI was simple to navigate. The backend was organized while the front-end recording experience was really straightforward to use. Cons There are a lot of features available with StoryTap. I wasn't too sure where to start at first but luckily \[SENSITIVE CONTENT\] from the StoryTap team made sure my onboarding was straightforward and easy to follow. Thank you \[SENSITIVE CONTENT\]! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 5, 2025 Thank you for your thoughtful review! We’re so glad to hear your onboarding was smooth and that the UI and recording experience felt simple and intuitive. StoryTap offers a wide range of features, and we know it can feel like a lot at first — that’s why our team is always here to guide you through. We’re thrilled our platform helped your technicians answer customer FAQs through video, and it’s wonderful to know our team was responsive and fast in supporting your goals. KF Kaare F. Business Analyst II Telecommunications ### "Critical Platform For Success" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2021 StoryTap solved a fundamental challenge for our online content strategy and was easily able to slot into ecosystem and culture. StoryTap has been providing an innovative solution for our business and driven positive outcomes for our customers & business through its expertise in online content and brand management. The staff has a wonderful attitude and has gone above and beyond in helping us make the most out of the platform. In particular, Andrea, Louise, and Daniel have provided service above and beyond expectations and have kept us on track to meet business targets Pros \-The external platform itself is sleek and aesthetically pleasing -The concierge services are invaluable in keeping our goals on track -The internal platform is simple and intuitive - it is very easy for us to get new technicians to leverage the program -Reporting provided through the platform is extremely helpful especially when cross referencing it Cons I would be very keen to see a product roadmap n future enhancements & development work. This type of strategic collaboration helps us work make the most out of the product & help us plan future projects. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 5, 2025 Thank you so much for this detailed feedback! We’re thrilled to hear that StoryTap has been such a valuable part of your content strategy and that the platform feels sleek, intuitive, and easy for your team to adopt. It’s great to know the concierge services and reporting have supported your business goals. We also appreciate your input on a product roadmap and future enhancements; strategic collaboration is something we value deeply, and your insights help guide our development priorities. We look forward to continuing to support your success! SH Samantha H. Consultant Education Management ### "No Substitute for Creating Content at Scale " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2021 Really great experience. I have since moved on from Anderson, but would love to work with them again if the opportunity arises. Pros I don't know of any other software that can generate this much content so quickly. I think that's the most valuable feature of StoryTap. Secondly, the data reports that synthesize all the data points makes decision-making so easy and saves so much time internally. And of course, the Support team they provide to help guide you through template creation, website placement, etc. is incredibly knowledgable and dedicated to helping your team achieve its goals. Cons There was nothing that really was a deal breaker. If StoryTap is looking to develop new features, I would recommend an editor/trimmer and continuing to focus on the sweet spot between mass production and customization. Maybe more self-serve? Reasons for choosing StoryTap The closest substitution would be scheduling talent, filming and directing talent, and uploading content to the cloud. There's no way even a small group of people can capture the amount of content StoryTap could generate in 24 hours. StoryTap solves the capacity bottleneck of creating content at scale. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 5, 2025 Thank you for such a thoughtful review! We’re delighted to hear that StoryTap’s ability to generate content quickly, paired with data reporting and dedicated support, created real value for your team. We also appreciate your suggestions around editing tools and self-serve flexibility — feedback like this helps us keep improving while balancing scale and customization. We’re so glad your experience with StoryTap was great, and we’d love the chance to collaborate with you again in the future! FH Felix H. Growth Marketing Manager Health, Wellness and Fitness ### "Easy Way to Scale Video Reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 29, 2021 Pros Storytap's software was easy and simple to implement. The UI was intuitive to review, filter, and export video reviews. Cons The biggest areas of improvement are video editing options. If you wanted production-level videos, you'd still need to export the files into another video editor. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 5, 2025 Thank you for your feedback! We’re so glad StoryTap was easy to implement and intuitive to use. You mentioned video editing — we’re excited to share that we’ve since launched an incredible new Video Editor with auto-branding, giving you the ability to create testimonial videos from basic to high design without exporting to external tools. We’re thrilled to keep evolving the platform to make video creation even easier and more impactful for you! AM Andrew M. Social Content Manager Higher Education ### "Easy to use for a social media manager on the periphery of the project" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 26, 2021 Overall this is a great tool to not only create video content but to store it. The premise is easy enough, but as someone who comes in and out of the process/ not involved in the recording of it, it's so easy to search and download videos. Your interface is so nice and smooth and it's really helped me share more stories with our digital audiences. Pros I think the ease of the platform combined with the support of our rep. has made using StoryTap so great, and uniquely different from other platforms. I'm able to come in as a I need at any time of the user journey and pull videos (full or in segments) to upload to social. On the few moments I need assistance, I'm able to get immediate help from our rep and she's been so great, before, during, and after we launched. Cons My only complaint is something that I recently learned the trick to, so it's not really a complaint as a user error and that is the storyline feature on the video information pop out. It starts the story prompt, and as someone who comes in looking for specific moments / clips I can share, I was hoping to see what's said without having to listen to each of them. I've since learned I can see that on the transcript tab. I guess it'd be nice to see them both, vs. separate, but otherwise I don't have critical feedback. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 5, 2025 Thank you for the thoughtful feedback! We’re so glad StoryTap has been easy to use and that our team’s support has made a difference. You mentioned the storyline prompt — happy to share this has been solved with our new Video Editor, which also includes auto-suggested social posting copy with hashtags to make sharing even easier. We love hearing how StoryTap helps you quickly create, store, and publish more stories with your audiences! AY Anita Y. Product Manager Telecommunications ### "Good to have" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 26, 2021 The overall experience with StoryTap is positive. Their team members are really good and organized. I can feel that they genuinely care about achieving our business goal and making our business more successful. I really like working with them and look forward to producing more videos and seeing the impact we make to our customers' experience. Pros I like how easy it is to use this platform to create and manage videos. The integration to my business was very smooth as well. The video created on this platform was very professional that the quality is comparable to studio production. Cons We got lots of suggestions to improve the current features and functionalities of this software. We look forward to seeing the changes soon. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 5, 2025 Thank you for your wonderful feedback! We’re so glad to hear that StoryTap was easy to integrate into your business and that the video quality felt as professional as studio production. We appreciate your suggestions for enhancements — our product team is actively rolling out new features and improvements, and we’re excited for you to see them soon. It means a lot to know our team’s support and care have helped you move toward your goals, and we look forward to continuing to create impactful videos together! LC Lori C. Owner Retail ### "Easy and Impactful!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2020 The support staff at Story Tap are super helpful and jumped on several calls with us in the early stages to ensure we knew how to operate the platform and get the most out of the service. Pros It was super easy to set up and put live on our website. The Story Tap platform is really intuitive and I like how easy it is to navigate and find which video's we need to use. I also really love the automation. It's such a seamless process and doesn't interfere with our other email marketing systems. Cons We really have nothing bad to say about this software, it exceeded our expectations! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 5, 2025 Thank you for such fantastic feedback! We’re thrilled to hear how seamless it was to set up StoryTap on your website and that the automation has made your process even easier without disrupting your other systems. It’s wonderful to know our support team could jump in early to help you get the most out of the platform — we’re always here to make sure you succeed. We’re so glad StoryTap has exceeded your expectations! CL Craig L. Marketing & Communications Coordinator Education Management ### "Video reviews made easy! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2020 It's great! Not only is the platform powerful and effective but the level of customer service provided by Bernadette and team is exactly the reason we love working with StoryTap. Pros StoryTap is a turnkey solution that has given us the ability to easily and quickly integrate video reviews/testimonials/Q&As into our marketing strategy. What we really like about using StoryTap is the authenticity of the people submitting the videos. These aren't overly produced, highly polished videos - we get real people speaking truthfully about our services, and for us, no amount of marketing dollars can achieve the same, honest result. Cons Customizing the video player to match our web properties was a bit tricky. Fortunately, the folks at StoryTap connected us with technical support who guided us through setup and embedding without issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 5, 2025 Thank you for your thoughtful review! We’re so glad StoryTap has helped you capture authentic customer voices — real stories always outperform polished ads, and it’s exciting to hear how valuable this has been for your marketing strategy. You mentioned embedding and customization, and we’re happy to share that our latest embed update makes setup even easier — it takes just 10 minutes to get live and looking great! We’re thrilled our team was able to support you along the way, and we truly value your partnership. EV Elijah V. NetSquared Community Manager Non-Profit Organization Management ### "Give your community a voice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 24, 2020 I LOVED using storytap — it solved my "no events during COVID-19" problem. It provided me with weeks of unique community-driven content that allowed me to grow my community and keep my volunteers engaged. Pros I used Storytap for a campaign with my #Tech4Good meetup volunteers. Each member recorded a 2 minute clip with tips to our membership for working from home during COVID-19. The process was very simple for the end users — the storyguide ensured I received videos in a usable format and the full access to the video clips gave me flexibility for using the clips anywhere. Cons Some video clips had low audio levels because of user error — if the software was able to give warnings based on low audio recording levels or bad lighting that would improve the quality of the video clips collected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 5, 2025 Thank you for sharing your experience with StoryTap! We’re thrilled to hear how simple it was for your volunteers to contribute clips and how the platform helped you keep your community engaged during such a challenging time. We love that StoryTap supported your #Tech4Good campaign with weeks of unique, community-driven content. You also mentioned audio and lighting feedback — and we’re excited to share that our latest updates include smart prompts to help contributors improve recording quality before they hit submit. We’re so glad StoryTap helped turn a tough situation into an opportunity for connection and growth. [View all Reviews](https://www.capterra.com/p/223365/StoryTap/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.