# StoryTap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is StoryTap the right Content Marketing solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/223365/StoryTap/reviews --- StoryTap 5 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of StoryTap Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EV Elijah V. NetSquared Community Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Give your community a voice" August 24, 2020 5.0 I LOVED using storytap — it solved my "no events during COVID-19" problem. It provided me with weeks of unique community-driven content that allowed me to grow my community and keep my volunteers engaged. Pros I used Storytap for a campaign with my #Tech4Good meetup volunteers. Each member recorded a 2 minute clip with tips to our membership for working from home during COVID-19. The process was very simple for the end users — the storyguide ensured I received videos in a usable format and the full access to the video clips gave me flexibility for using the clips anywhere. Cons Some video clips had low audio levels because of user error — if the software was able to give warnings based on low audio recording levels or bad lighting that would improve the quality of the video clips collected. Review Source Response from StoryTap September 5, 2025 Thank you for sharing your experience with StoryTap! We’re thrilled to hear how simple it was for your volunteers to contribute clips and how the platform helped you keep your community engaged during such a challenging time. We love that StoryTap supported your #Tech4Good campaign with weeks of unique, community-driven content. You also mentioned audio and lighting feedback — and we’re excited to share that our latest updates include smart prompts to help contributors improve recording quality before they hit submit. We’re so glad StoryTap helped turn a tough situation into an opportunity for connection and growth. SH Samantha H. Consultant Education Management Used the software for: 1-2 years ### "No Substitute for Creating Content at Scale " November 2, 2021 5.0 Really great experience. I have since moved on from Anderson, but would love to work with them again if the opportunity arises. Pros I don't know of any other software that can generate this much content so quickly. I think that's the most valuable feature of StoryTap. Secondly, the data reports that synthesize all the data points makes decision-making so easy and saves so much time internally. And of course, the Support team they provide to help guide you through template creation, website placement, etc. is incredibly knowledgable and dedicated to helping your team achieve its goals. Cons There was nothing that really was a deal breaker. If StoryTap is looking to develop new features, I would recommend an editor/trimmer and continuing to focus on the sweet spot between mass production and customization. Maybe more self-serve? Reason for choosing StoryTap The closest substitution would be scheduling talent, filming and directing talent, and uploading content to the cloud. There's no way even a small group of people can capture the amount of content StoryTap could generate in 24 hours. StoryTap solves the capacity bottleneck of creating content at scale. Review Source Response from StoryTap September 5, 2025 Thank you for such a thoughtful review! We’re delighted to hear that StoryTap’s ability to generate content quickly, paired with data reporting and dedicated support, created real value for your team. We also appreciate your suggestions around editing tools and self-serve flexibility — feedback like this helps us keep improving while balancing scale and customization. We’re so glad your experience with StoryTap was great, and we’d love the chance to collaborate with you again in the future! AM Andrew M. Social Content Manager Higher Education Used the software for: 1-2 years ### "Easy to use for a social media manager on the periphery of the project" October 26, 2021 5.0 Overall this is a great tool to not only create video content but to store it. The premise is easy enough, but as someone who comes in and out of the process/ not involved in the recording of it, it's so easy to search and download videos. Your interface is so nice and smooth and it's really helped me share more stories with our digital audiences. Pros I think the ease of the platform combined with the support of our rep. has made using StoryTap so great, and uniquely different from other platforms. I'm able to come in as a I need at any time of the user journey and pull videos (full or in segments) to upload to social. On the few moments I need assistance, I'm able to get immediate help from our rep and she's been so great, before, during, and after we launched. Cons My only complaint is something that I recently learned the trick to, so it's not really a complaint as a user error and that is the storyline feature on the video information pop out. It starts the story prompt, and as someone who comes in looking for specific moments / clips I can share, I was hoping to see what's said without having to listen to each of them. I've since learned I can see that on the transcript tab. I guess it'd be nice to see them both, vs. separate, but otherwise I don't have critical feedback. Review Source Response from StoryTap September 5, 2025 Thank you for the thoughtful feedback! We’re so glad StoryTap has been easy to use and that our team’s support has made a difference. You mentioned the storyline prompt — happy to share this has been solved with our new Video Editor, which also includes auto-suggested social posting copy with hashtags to make sharing even easier. We love hearing how StoryTap helps you quickly create, store, and publish more stories with your audiences! KF Kaare F. Business Analyst II Telecommunications Used the software for: 6-12 months ### "Critical Platform For Success" November 4, 2021 5.0 StoryTap solved a fundamental challenge for our online content strategy and was easily able to slot into ecosystem and culture. StoryTap has been providing an innovative solution for our business and driven positive outcomes for our customers & business through its expertise in online content and brand management. The staff has a wonderful attitude and has gone above and beyond in helping us make the most out of the platform. In particular, Andrea, Louise, and Daniel have provided service above and beyond expectations and have kept us on track to meet business targets Pros \-The external platform itself is sleek and aesthetically pleasing -The concierge services are invaluable in keeping our goals on track -The internal platform is simple and intuitive - it is very easy for us to get new technicians to leverage the program -Reporting provided through the platform is extremely helpful especially when cross referencing it Cons I would be very keen to see a product roadmap n future enhancements & development work. This type of strategic collaboration helps us work make the most out of the product & help us plan future projects. Review Source Response from StoryTap September 5, 2025 Thank you so much for this detailed feedback! We’re thrilled to hear that StoryTap has been such a valuable part of your content strategy and that the platform feels sleek, intuitive, and easy for your team to adopt. It’s great to know the concierge services and reporting have supported your business goals. We also appreciate your input on a product roadmap and future enhancements; strategic collaboration is something we value deeply, and your insights help guide our development priorities. We look forward to continuing to support your success! AY Anita Y. Product Manager Telecommunications Used the software for: Less than 6 months ### "Good to have" October 26, 2021 5.0 The overall experience with StoryTap is positive. Their team members are really good and organized. I can feel that they genuinely care about achieving our business goal and making our business more successful. I really like working with them and look forward to producing more videos and seeing the impact we make to our customers' experience. Pros I like how easy it is to use this platform to create and manage videos. The integration to my business was very smooth as well. The video created on this platform was very professional that the quality is comparable to studio production. Cons We got lots of suggestions to improve the current features and functionalities of this software. We look forward to seeing the changes soon. Review Source Response from StoryTap September 5, 2025 Thank you for your wonderful feedback! We’re so glad to hear that StoryTap was easy to integrate into your business and that the video quality felt as professional as studio production. We appreciate your suggestions for enhancements — our product team is actively rolling out new features and improvements, and we’re excited for you to see them soon. It means a lot to know our team’s support and care have helped you move toward your goals, and we look forward to continuing to create impactful videos together! CL Craig L. Marketing & Communications Coordinator Education Management Used the software for: 6-12 months ### "Video reviews made easy! " August 25, 2020 5.0 It's great! Not only is the platform powerful and effective but the level of customer service provided by Bernadette and team is exactly the reason we love working with StoryTap. Pros StoryTap is a turnkey solution that has given us the ability to easily and quickly integrate video reviews/testimonials/Q&As into our marketing strategy. What we really like about using StoryTap is the authenticity of the people submitting the videos. These aren't overly produced, highly polished videos - we get real people speaking truthfully about our services, and for us, no amount of marketing dollars can achieve the same, honest result. Cons Customizing the video player to match our web properties was a bit tricky. Fortunately, the folks at StoryTap connected us with technical support who guided us through setup and embedding without issue. Review Source Response from StoryTap September 5, 2025 Thank you for your thoughtful review! We’re so glad StoryTap has helped you capture authentic customer voices — real stories always outperform polished ads, and it’s exciting to hear how valuable this has been for your marketing strategy. You mentioned embedding and customization, and we’re happy to share that our latest embed update makes setup even easier — it takes just 10 minutes to get live and looking great! We’re thrilled our team was able to support you along the way, and we truly value your partnership. LC Lori C. Owner Retail Used the software for: Less than 6 months ### "Easy and Impactful!" September 14, 2020 5.0 The support staff at Story Tap are super helpful and jumped on several calls with us in the early stages to ensure we knew how to operate the platform and get the most out of the service. Pros It was super easy to set up and put live on our website. The Story Tap platform is really intuitive and I like how easy it is to navigate and find which video's we need to use. I also really love the automation. It's such a seamless process and doesn't interfere with our other email marketing systems. Cons We really have nothing bad to say about this software, it exceeded our expectations! Review Source Response from StoryTap September 5, 2025 Thank you for such fantastic feedback! We’re thrilled to hear how seamless it was to set up StoryTap on your website and that the automation has made your process even easier without disrupting your other systems. It’s wonderful to know our support team could jump in early to help you get the most out of the platform — we’re always here to make sure you succeed. We’re so glad StoryTap has exceeded your expectations! FH Felix H. Growth Marketing Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy Way to Scale Video Reviews" October 29, 2021 5.0 Pros Storytap's software was easy and simple to implement. The UI was intuitive to review, filter, and export video reviews. Cons The biggest areas of improvement are video editing options. If you wanted production-level videos, you'd still need to export the files into another video editor. Review Source Response from StoryTap September 5, 2025 Thank you for your feedback! We’re so glad StoryTap was easy to implement and intuitive to use. You mentioned video editing — we’re excited to share that we’ve since launched an incredible new Video Editor with auto-branding, giving you the ability to create testimonial videos from basic to high design without exporting to external tools. We’re thrilled to keep evolving the platform to make video creation even easier and more impactful for you! EH Elaine H. Product Manager Telecommunications Used the software for: Less than 6 months ### "Positive experience working with StoryTap to answer top customer FAQs" November 14, 2021 5.0 I worked with StoryTap briefly for a few months as a Product Manager. To answer our top customer FAQs, we collected video answers recorded by our technicians. Although my experience was short, the team was fast and responsive to help get us moving. Pros The onboarding experience was pretty fast and the UI was simple to navigate. The backend was organized while the front-end recording experience was really straightforward to use. Cons There are a lot of features available with StoryTap. I wasn't too sure where to start at first but luckily \[SENSITIVE CONTENT\] from the StoryTap team made sure my onboarding was straightforward and easy to follow. Thank you \[SENSITIVE CONTENT\]! Review Source Response from StoryTap September 5, 2025 Thank you for your thoughtful review! We’re so glad to hear your onboarding was smooth and that the UI and recording experience felt simple and intuitive. StoryTap offers a wide range of features, and we know it can feel like a lot at first — that’s why our team is always here to guide you through. We’re thrilled our platform helped your technicians answer customer FAQs through video, and it’s wonderful to know our team was responsive and fast in supporting your goals. CM Cpmpr M. Programs Non-Profit Organization Management Used the software for: Less than 6 months ### "Best customer video review platform!" August 24, 2020 5.0 Pros Easy to use platform for authentic video reviews. StoryTap customer service made the process for on-boarding and collecting video reviews seamless. Cons I haven't had a single issue using the StoryTap platform. Review Source Lisbeth G. Director de TI Telecommunications Used the software for: 6-12 months ### "Útil y valiosa" November 10, 2022 5.0 En general es agradable es fácil de comprender y de trabajar con ella ,tienen buen servicio al cliente. Pros La facilidad con la que cuenta la plataforma,tiene una configuración rápida y sencilla,tiene un sistema y proceso claro al igual que una incorporación sencilla. Cons Cuenta con algunos problemas técnicos al tratar de cargar archivos y algunos son incompatibles. Alternatives considered [Acquia DAM (Widen)](https://www.capterra.com/p/76774/Widen-Collective/) Reason for choosing StoryTap Porque me ha beneficiado un poco más su plataforma ,es más sencilla y util Review Source Response from StoryTap September 5, 2025 Thank you for sharing your feedback! We’re so glad you’ve found StoryTap easy to set up and use. You mentioned upload issues — happy to share that this has been solved with our latest update. We’re thrilled you’ve had a positive experience with our customer service, and we’ll keep working to make StoryTap even better for you. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.