# Page 2 | Promo.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Promo.com the right Video Making solution for you? Explore 212 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/223748/Promocom/reviews

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Promo.com

4.3 (212)

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Last updated March 13th, 2026

# Page 2 - Reviews of Promo.com

## Showing most helpful reviews

Showing 26-50 of 212 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MF

Markus F.  
Graphic Designer  
Marketing and Advertising  
Used the software for: 2+ years

### "Horrible Customer Service"

May 29, 2023

1.0

Customer Service will ignore my pleas to fix the website and come up with excuses for it not working properly. Since I paid over $2000 for the year and I can't use this product anymore and they won't give me credits or a refund. I do not recommend this company at all.

Pros

Ever since there last update there are no more Pros.

Cons

This website used to be Top Tier until they recently made some updates and now the App is useless and the Tech Department can't seem to fix the problem. I've used this company for over 2 years and now it's been 1 month since I can't use a service I paid for and all they do is give you excuses for why the program doesn't work. I highly recommend you find another social media manager company other than this one.

Review Source

NS

Nirav S.  
Manager  
Automotive  
Used the software for: Less than 6 months

### "A good alternative to advanced video editing tools"

May 31, 2022

5.0

We are one of the most popular automobile brands and have an active social media account with millions of followers. We need to maintain consistency when it comes to video creation. Consistency can be in the form of branding, tonality, fonts, overlays, etc. With Promo's brand preset features we can easily do this.

Pros

1\. A person with zero video editing skills can also get started 2. You can make videos from scratch in less than 15 mins 3. Completely online platform - no need to download anything 4. Very easy to use. You do not need to watch any tutorials to get started 5. Option to choose from multiple templates (5000+) 6. They provide a free content calendar with templates 7. Templates available in multiple dimensions 8. You can integrate with social media handles and publish videos on social media directly using the tool 9. Since social media integration is possible they can help you with insights to select templates that are trending

Cons

1\. Very expensive (cheaper alternatives are easily available) 2. If you want to make personal videos like birthday invitations then you do not have a lot of templates. Their focus is more towards social media creator 3. Video rendering time is a bit on the higher side

Review Source

Ashley P.  
Agent Marketing Lead  
Insurance  
Used the software for: 1-2 years

### "The best promo video service I have found yet."

October 25, 2018

5.0

With Promo we are able to make original content to keep our social media sites fresh with new videos. Promo also allows us to easily create individualized content for our agents to use on their own social media pages that brands them as their own business with their own contact information rather than the corporate information.

Pros

Great selection of stock videos to choose from. Premade templates available for easy editing. Suggestions of premade videos provided for the specific industry that you declare on sign up. Great selection of music to add to videos. Great selection of text overlay options to make videos look anywhere from fun to professional. Easy to change video format to fit different platforms. Easy to download video once completed. Customer service team is readily available to answer questions. New features and functionality being rolled out frequently.

Cons

I have not found anything about this software that I do not like. When I start to think to myself it would be nice if it had this feature, a feature similar if not exactly like that becomes available. I think they really listen to their customers feedback and requests.

Review Source

Kimberly M.  
Founder  
Marketing and Advertising  
Used the software for: 2+ years

### "I Create Videos that Convert for Client in 4 Minutes"

May 27, 2019

5.0

Pros

Social ads, email, all content - when I want to express an emotion or add a branded message, Promo is my go-to platform to create videos that not only convey, but convert because the content is classic, or fun, or anything I can imagine. I can do this in as little as 4 minutes to spending more by uploading my own video content to add with the licensed video on the promo platform. That's key. The biggest thing though I would say is if I have a problem, this team has a chat button so easy to use and I've literally never ever waited to get help. Tell me where else right now that happens. Not even Facebook or other video platforms have this. They are always eager to help. That helps me...helps my client..helps my sales.

Cons

I am not able yet to upload transparent image overlays...yet. These guys are always creating new stuff monthly - new tool, which is why I always keep on coming back.

Review Source

BA

Blessing A.  
Free-lance  
Computer & Network Security  
Used the software for: 2+ years

### "Meilleur logiciel de montage vidéo "

August 26, 2021

5.0

Je trouve cool, ce logiciel, il a toujours su comblé mes désirs et m'a beaucoup aidé pour la publicité de mes produits et services.

Pros

Ce logiciel est le meilleur en matière de montage de courtes vidéos. J'ai été agréablement surpris par le fun, et les fonctionnalités de montage. Le logiciel nous a énormément aider pour la promotion nos projets filmiques et publicité pour notre entreprise. J'aime également le fait qu'il ait de plus en plus fonctionnalités au niveau du filtre des photos et vidéos, vraiment c'est hyper cool.

Cons

Cool comme logiciel, mais se serait beaucoup plus cool, de nous permettre, de mettre également en jeu nos propres images et vidéo.

Review Source

MA

Marina A.  
Marketer  
Marketing and Advertising  
Used the software for: 2+ years

### "Horrible service and staff is VERY unhelpful"

March 30, 2022

2.0

I contacted the Promo team countless times, because their videos just would not download and elements would load incorrectly for me. When I wanted to cancel, they offered to downgrade my account so that I would pay less. When they downgraded my account to $20 instead of $50, I not only still had technical issues, BUT Now I couldn't even use PREMIUM videos, even though in my account it said I had 66 premium videos to use. I even sent them a screenshot. WTF. I am so mad. I wanted a refund and they only gave me an $80 refund, when those 66 premium videos cost me WAY MORE. TOTAL SCAM. DON'T SIGN UP.

Pros

Premium templates are good, but way too many technical issues. I can't say anything good about Promo.

Cons

TOTAL SCAM! Frequent technical issues when customizing videos, uploading logos, changing font or text size and then when you're ready to publish, it won't publish. Customer service was not helpful.

Review Source

Response from Promo

April 4, 2022

Hi Marina, Thanks for reaching out, we are sorry to hear about your experience and would be happy to take a look into your account to help out. We were unable to locate your account. Can you email our team at support@promo.com, and we will answer within a few minutes, our support team is here 24/7 to provide immediate support? Thank You

VR

Verified Reviewer  
Director of Digital Communications  
Higher Education  
Used the software for: 1-2 years

### "Doesn't stand out from the pack"

October 18, 2022

4.0

It's perfectly fine, it just is not the type of software that becomes essential. If you are SOLELY going to make videos then sure, go for it, but if you are a small shop and can't afford multiple platforms, this one would end up on the chopping block because you can get another all-in-one-solution with overlapping functionality.

Pros

Promo has nice-looking templates and is fairly easy to use. It definitely is something that folks with little to no video editing experience could easily onboard so you don't spend time training people to use it.

Cons

It is fine enough it's just that there are other platforms that do more and are more all-encompassing. At the end of the day, I couldn't justify paying for this on its own merits when I could just do the same thing with something like Canva.

Review Source

ECW

Eric C. W.  
Co-Founder | Marketing Communications Director  
Internet  
Used the software for: 1-2 years

### "Promo works well for simple videos but could be better"

October 16, 2020

4.0

I don't use it as much anymore because the product simply hasn't evolved the way I want it to so that I can get the creative results I want. It's somewhat frustrating. We do still use it though. It enables me to do a custom video of 10 - 30 seconds quickly and easily. I own an executive recruiting firm and we produce a custom video to accompany every new job search, pushing it out over social media and on our website.

Pros

Promo is relatively simple to use, even for non-tech people. There is a wide range (millions they claim) of video clips available and a pretty good selection of music---all royalty-free. You own the final product and can do whatever you want with it. The price is moderate.

Cons

Promo began by allowing users to start from scratch with a blank template, but then created their own templates that you are forced to use or get creative about to customize. No amount of logic or pleading with their customer service ever made a difference. Their in-house creative videos are almost all really amateurish creatively, except for the exercise videos. The music selection hasn't seemed to expand or improve much during the two years I have used Promo. So, you have to work with what they have, which isn't all that bad. They are always trying to upsell me on a plan I don't want. Some of the instructions on how to use their products are confusing. Despite repeated requests for the capability of doing voiceover narration with the videos, they still do not offer this. A partnership with VoiceBunny or Voices.com or Fiverr would enable users to hire voiceover talent to create videos that didn't just consist of video, slides, and music.

Review Source

SR

Syed R.  
Senior Data Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "'A dynamic platform to create your dream content'"

September 16, 2020

4.0

As I stated, I like to use this tool so, my overall experience with Promo.com is wonderful. This tool makes my job super easy.

Pros

I am using this tool for a long time and I really enjoy working with Promo.com. This is an amazing resource that allows you to create wonderful videos even if you have a small budget. They have a lot of the latest features and functions which is totally helpful to be creative with your editing. Promo.com has a massive collection of video clips that are really wonderful. I would say promo.com is a great tool and with it you can smoothly customize your content, logo, post, greetings wish, social media ads, and more. I like to use huge collections of templates.

Cons

I use this tool regularly and I create a lot of content but sometimes I observed that glitches occurred with my content. Which was really disappointing. I think they sould work on this.

Review Source

Greg D.  
Owner  
  
Used the software for: 1-2 years

### "Promo by Slidely is the Perfect Tool for Creating Facebook Ad Videos"

February 8, 2018

5.0

Promo by Slidely allows me to make quality videos for my Facebook Ads auickly and easily.

Pros

What I like most about Promo by Slidely is that it makes perfect videos for my Facebook Ads. I don't have to worry about format or file size, they just work. Promo is simple to use, too. In minutes someone can go from a complete novice to a seasoned pro using this application. I like that it handles both rectangular and square video. This way I can use it on both Facebook and Instagram with ease. The audio library is impressive. The selection is vast and the clips are easily sortable so I can find what I want. They're also available in various lengths and are easily edited for the perfect duration. The biggest reason why I use Promo is the video clip library. They have a huge library of top quality video clips to use in your videos. This is the main thing that sets Promo apart from services like Animoto.

Cons

What I like least about Promo is that I cannot use more than one clip in a video and I can't make long videos. I have to use their stock format and length. This works for a lot of things, but it really limits my creativity.

Review Source

George G.  
Business Development and Growth  
Management Consulting  
Used the software for: 6-12 months

### "Great (and easy) to deliver a single, short concept or message."

August 3, 2018

5.0

My experience with the tool is positive -- mostly because the overall design is simple and single-minded...almost a templated use-case. Hard to go wrong. The customer service was helpful and capable when I had inadvertently created two accounts and needed them merged. Also, when I was behind schedule they allowed me to suspend my account (and payments!) for three months while I caught up. Very nice of them.

Pros

This tool allows you to basically use existing stock video, add your text messaging and music, to make a short video. THe obvious point is that it is really-really easy. Click on a video, type two to four short messages, and they are displayed in an overlay, and pick your soundtrack. The entire process 'might' take 5 minutes. (If you're indecisive you could spend far longer selecting your video and soundtrack.)

Cons

Don't look for multi-layered messages or complexity. These are short videos, intended to punch a point home with a metaphoric video and a soundtrack that supports (or at least doesn't detract) from the message. You can use this for 'awareness' or advertising -- but its far from being an explainer video. The subscription is also pricey for what you get. But there are a lot of videos and soundtrack to choose from. I just wish more of them were directly applicable to B2B selling.

Review Source

Marcos G.  
Production and Content Director  
  
Used the software for: I used a free trial

### "Excellent application to create social media videos in minutes and without complications."

July 3, 2018

4.0

Pros

Although we are a video company, we are not all geniuses creating videos. That's why this tool worked very well for our sales and marketing team, since it allowed any employee to create interesting pieces and engaging, without needing to have editing notions (it only takes a little creativity!) They have an impressive and very large library of music and video clips that you can use in your videos. The editor is very simple and easy to use. If you need it, they have enough support material for you to learn how to use the tool. In general, they have many interesting things that will make creating videos for networks much more effective and eye-catching.

Cons

It has certain limitations, which depending on your needs, objectives and experience, can be frustrating. For example, I only managed to edit videos that are on the platform. I did not find a way to upload my own video from my computer. Likewise, the "free" version is not really free, since you can not download the videos you make, which by the way, have a maximum duration of 15 sec (in the free version). While it works properly, the relation between the price and not being able to upload own videos made us keep looking for other options.

Review Source

FS

Fiona S.  
Marketing & Business Development  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "A little bit of magic "

May 27, 2019

5.0

There is no doubt that video is the way forward. The interaction and level of engagement with our more personal posts as a business, especially those using video, is clear. We have had a slightly halting start, due to the unavailability of key staff to work with the software having taken out a subscription, so several account pauses were required. These were handled efficiently, with understanding and accommodated our small business issues which prevented us using the service for a period of time. Customer support is some of the best we have ever come across, almost instant response, no need to explain previous interactions as they seem always to be on top of things. Really grateful they make it so easy.

Pros

It is incredibly user-friendly, requiring very little technical knowledge. The sheer range of options is amazing, with a wide range of templates and an endless array of choice. Despite the fact that other companies may use some of the same templates, the personalisation options are such that one is very likely to end up with exactly the same promotional video as someone else.

Cons

To date I have had no technical glitches, and the software has worked seamlessly on my Mac. The only thing that is sometimes a little overwhelming, is the sheer amount of options and as the site has added increased options and functionality it naturally becomes a little more of a complex process. Working with it regularly takes away any confusion.

Review Source

VR

Verified Reviewer  
Business owner  
Education Management  
Used the software for: Less than 6 months

### "Great excellent software"

October 10, 2019

5.0

Pros

Everything very well organized. It actually motivates you to keep on creating content for your business and as a business owner at least 10 pieces of content we have to let out on social media every day. Promo makes it easier especially on those days we are all but creative. One very important thing for me and my team was the speed your staff quickly answers. If we need to get the video out but we are struggling with some matter promo customer service won't take 1 minute to answer, I can say 15 seconds was the longest wait, if that is even considered waiting. It's just great, in every single aspect. ALL of your staff are very nice and easily and quickly solves the problem and plus gives us suggestions to improve our content!!!!! GREAT WORK!

Cons

Nothing. Absolutely nothing, which it is hard to find these days!

Review Source

VR

Verified Reviewer  
Director of IT and Digital Marketing  
Retail  
Used the software for: 2+ years

### "About as quick and easy as it gets for video editing"

June 23, 2022

5.0

We use the software to crank out quick little videos to use on social media and PPC ads.

Pros

The video templates are super easy to use, and the video asset library is extensive. It's easy to upload your own video and combine that with stock footage and in just a couple minutes, you have a professional looking video. Also, it allows you to export the same project in multiple aspect ratios for stories, reels, square, landscape, etc.

Cons

The built in templates are both a blessing and a curse. They are great when you are willing to work within their frameworks, but if you'd like additional customizations, Promo is not as flexible as a traditional editor like Adobe Premiere.

Review Source

GM

Gina M.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "Careful"

April 14, 2021

4.0

Costumer service is horrible. They do things via chat they do not have some one your can reach to talk to about billing. I followed their directions to cancel and they still charged me. My bank gave me back my money but they recharged and said that the bank investigate d and said it was valid when I contacted my bank they said no it was a recharge and promo needs to return it. They do not talk about accounts for 30 days which then they keep your money. They recharge untill they get payment and keep telling to talk to your bank. Use another product this one make your videos feel fake.

Pros

Easy to login On our computers and laptops.

Cons

Editting : no hold and drag which made things time consuming.

Review Source

Response from Promo

April 18, 2021

Hello, Thanks for reaching out and to further explain when a payment dispute is opened with the bank, we freeze use of the product until the banks complete their investigation. After the investigation is completed, if the charge is considered valid the funds are provided to our company and if the charge is reversed the funds are returned to the customer. After investigation, the banks deemed the charge was valid and we double checked to confirm they reviewed full evidence from both sides. For further clarification, I would suggest double checking with the bank on how they reached their result and if we can further help out just let us know. Thank You

Robin H.  
Marketing Director  
Marketing and Advertising  
Used the software for: 6-12 months

### "Does not keep your data secure and horrible customer service otherwise great."

July 8, 2021

4.0

Horrible

Pros

video and music selection was good, ability to publish directly

Cons

They had a data breach, and my information is now possibly open to everyone. I cancelled my account and was still charged under the same email, but somehow Facebook login is a different account. Tried cancelling again and could not. Customer service was not helpful. I had to trigger a suspension on purpose to get my account finally canaceled.

Review Source

Response from Promo

July 13, 2021

Hi Robin, We would be happy to take a look into the account to ensure it is canceled for you. Please reach out to us at support@promo.com Thank You

VR

Verified Reviewer  
Founder & CEO  
Animation  
Used the software for: 6-12 months

### "The best video maker "

September 12, 2019

5.0

Great experiences, Promo made us pro with no video making experiences.

Pros

The simplicity to making and editing videos, The calendar which made our life easy to get pre made videos. The customer support very professional and swift service we are receiving every day, The photo bank is one of the best i have ever seen

Cons

I love everything about it. everything is working as it should be.

Review Source

Arika N.  
Manager  
Financial Services  
Used the software for: 6-12 months

### "Video creation made simple"

December 15, 2022

4.0

I have created a number of social media videos using Promo. The templates are well designed for social media video creation.

Pros

Promo is a very good tool to create social media videos. It has a lot of templates curated for social media use case. All the possible video dimension templates are available.

Cons

This is a tool to create basic videos. They should have option for creating animated videos as well.

Review Source

WT

Wendy T.  
Digital Communications Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Excellent products! Excellent services!"

May 28, 2019

5.0

Excellent service! I had a last minute project due the day I contacted customer service and they were able to help me resolve a tweak in less than five minutes. They have fast, friendly service and are able to understand what you need, no matter how frazzled you are at last minute. Thank you so much for saving my project! :)

Pros

I love how user-friendly this software is. Whether you have to create an ad or a short video for an event, you can adapt the software to suit your needs. I've been using Promo videos for a couple of years and have just opened a new business that will benefit from this software.

Cons

Last year, there were less features that made it a little less accessible for what I needed. They have listened to their customers and added new tweaks and features to suit everyone's needs. If you see something missing, that you require to enhance your marketing, just let them know. I'm impressed!

Review Source

VR

Verified Reviewer  
President  
Accounting  
Used the software for: 6-12 months

### "Unethical conduct in billing"

January 11, 2022

4.0

They dropped their price by about 60% because the rest of industry offered the same service for that price point. They auto renewed us for the full price. Then when we said cancel it, they offered us a "discount" of the amount they never should have charged. They asked if we wanted the discount deal or cancel, we said cancel. They said "too late" you missed the cut off, read our policy. We are done. We will not do business with a company that acts this way. They got to keep our money but we are not using their service.

Pros

The ease and product were equal to others in the industry.

Cons

Their customer service and business ethics.

Review Source

Response from Promo

January 18, 2022

Hi there, Thanks for reaching out, and we would be happy to take a look into your account to help out. We were unable to locate your account. Can you email our team at support@promo.com, and we will answer within a few minutes, our support team is here 24/7 to provide immediate support? All monthly and annual plans can be canceled from within the billing section of the website if you decide not to continue. Thank You

NJ

Natalia J.  
MD  
E-Learning  
Used the software for: 1-2 years

### "Great way to express an organisations identity and message. "

October 27, 2020

5.0

Being a small business and always struggling with funding advertising and promotion I love that I have control over spreading my message to the world and being able to do this in a cost effective and creative way.

Pros

I love the fact that they listen when you suggest something. For example there used to be a limit on the number of videos you could create per month which irritated me. But now they are unlimited which is great. Sometimes I use make videos all the time - when I am feeling super creative - and other times I don't use it at all because I am just too busy. But other times I use it a lot.

Cons

In a perfect world I would like to be able to make longer vids and possibly put voice overs on them but as far as short sharp message vids go - can't beat this program.

Reason for choosing Promo.com

Ease of use - cost and the choice and quality of the music tracks, videos and pics.

Review Source

KA

Khurram A.  
Founder  
Broadcast Media  
Used the software for: Less than 6 months

### "Amazing fast way of video making."

May 19, 2020

4.0

It is really fun. I am getting in love with promo.com and with its customer team. \[SENSITIVE CONTENT HIDDEN\]. Amd more . They all take care of me like a famiky when ever i want help they are always here for me. Thank you pormo for excellent work.

Pros

It is amazingly fast to make video on promo.com excellent quality videos and photos to use. Good legal music to use. And excellent online customer service. I get help when ever i wanted and its amazingly fast costumer service i did not see anywhere else. I like promo because of its fair services.

Cons

Quality sounds ambience and music should be included more .it should be added more frequently. Same for video too.tampletes ,fonts style should be added more. Sometimes it looks like same thing when it comes to writing and tampletes. And should be added more ready made biographic content .if i want to make my biographic video so it should be ready made so i put my self and my work to get my biographic video ready in minutes ..i will be happy to see more varieties of videos in more category.i wish to see all these too soon.

Review Source

VR

Verified Reviewer  
Owner  
Marketing and Advertising  
Used the software for: 2+ years

### "Disappointing "

November 7, 2019

3.0

I had quite a few video credits (when I cancelled I still had 6) but this whole idea of making you pay a monthly fee just to keep your credit is very shady and disappointing for a company I have supported for many years. I know most companies chase the mighty dollar I just wish some kept the same honest attitude they had when they started.

Pros

The software itself has come a long way over the years and is easy to use and gives you decent video content.

Cons

\-The price has been steadily increasing. -Customer service has been disappointing.

Review Source

Response from Promo

November 11, 2019

Hi, Thanks for your feedback/review and we would be happy to help out. All unused credits rollover with an active plan and we have several options including pausing the account if you require. All published videos remain yours forever. Can you email us at support@promo.com so we can take a look at your account and help out with a solution that will help out.

Sumit K.  
Vice President Sales & Marketing  
Internet  
Used the software for: 6-12 months

### "Easy to use with amazing customer support"

March 5, 2020

4.0

Pros

Easy to use ,intuitive user experience . Dose not require expensive product licenses. Reduced dependency of having a large team of professionals for video editing etc . Saves lot of time and help prioritize other important tasks . Best part is its support , which is always available 24X7 hand holding the user to solve any challenges right from helping them understand a feature or solving a billing issue.

Cons

You need a good processing power in your computer to run the system . While it works okay in low internet speed a system like latest MacBook Pro or Windows system with i7 and 16 GB ram is best for product.

Review Source

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