# Lightning Step Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Lightning Step Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more. Source: https://www.capterra.com/p/223862/Lightning-Step-Suite --- # Lightning Step Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Lightning Step ## What is Lightning Step? Thread patient data from admission to discharge or during encounters with the only EMR/EHR and practice management software created by (and for) behavioral health professionals. Lightning Step's all-in-one enterprise software for behavioral health and addiction treatment centers integrates CRM, EMR, and RCM systems to remove the cross-communication pain points of using multiple platforms. Enjoy a smoother operation with one platform, one login, one price. ## What is Lightning Step used for? [Mental Health](https://www.capterra.com/mental-health-software/)[Substance Abuse EMR](https://www.capterra.com/substance-abuse-emr-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lightning Step?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.lightningstep.com&name=Lightning Step) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lightning Step 4.4 (15) VS. [4.4 (1,033)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (15) Ease Of Use 4.3 (1,030) Value For Money 4.4 (15) Value For Money 4.3 (701) Customer Service 4.0 (15) Customer Service 4.4 (962) ## Lightning Step alternatives [4.1 (338)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [4.8 (515)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (963)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/223862/Lightning-Step-Suite/alternatives/) ## FAQs about Lightning Step Overview ### Which roles and teams benefit most from Lightning Step? Lightning Step is most used by executive leaders, operations teams, and behavioral health program managers who need visibility into clinical and administrative workflows. CEOs, COOs, and chiefs of staff use it to monitor performance, while supervisors, medical leaders, and coordinators rely on it for patient tracking, compliance, scheduling, and operational oversight. Answer based on 15 reviews Overview ### What company size and industries is Lightning Step built for? Lightning Step is built primarily for small healthcare organizations, with 87% of reviewers from small businesses and 53% from hospital and health care. It also serves mental health care providers at 13%, plus alternative medicine organizations at 7%, with limited adoption among midsize and enterprise companies at 7% each. Answer based on 15 reviews Features and Usability ### What are the key features of Lightning Step? Lightning Step offers practice management and billing features such as appointment scheduling, calendar management, workflow management, medical billing, claims management, denial management, and insurance eligibility verification. It also includes EMR/EHR, e-prescribing, document management, customizable forms and reports, revenue management, and compliance tracking. Integrations ### Which third-party tools and platforms does Lightning Step integrate with? Lightning Step integrates with Waystar, CTM, Millenium, Twilio, and CRM Sales Force Automation. These connections cover billing and claims processing, communications, and CRM functions, giving the platform a mix of healthcare and operational integrations across the core tools mentioned in the catalog and reviewer notes. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Lightning Step offer? Lightning Step provides in person training, live online sessions, webinars, and videos to help teams get started. In person and live online formats support guided instruction, webinars present scheduled group training, and videos offer self-paced reference for reviewing steps and features as needed. Getting Started and Support ### What customer support options does Lightning Step offer? Lightning Step offers email/help desk, a knowledge base, and phone support. These channels give users direct contact options plus self-service guidance for common questions and account issues. No reviewer feedback about support experience is available in the catalog data, so support quality and response times cannot be described here. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Medical Billing 4.2 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Document Management 4.0 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Charting 5.0 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Claims Management 4.6 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies HIPAA Compliant 5.0 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Electronic Payments 4.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Lightning Step 41 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Track and manage schedules and meetings via an integrated calendar Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Securely transfer, access, exchange, integrate or use data with different providers or systems Automatically generates E/M codes based on information collected during patient charting Manage and track all internal and external communication conducted via calls, email, text, or chat Track and report regulatory data to either internal management or external stakeholders Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Tools that provide relevant information at specific times to support judgments and courses of action Process of investigating, analyzing, and resolving denied insurance claims Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Transmit prescriptions to pharmacies electronically Electronically collect payments for goods or services Create and securely store digital patient records Store, manage and track all forms in a centralized location Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Checking eligibility of patients for different insurance claims Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Receive lab results electronically Ability to chat online in real time Manage billing and payments for a healthcare provider Manage and support multiple locations Tracking, managing, and initiating the transfer of funds for overdue customer payments Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Monitor sales and make necessary adjustment in order to increase demand and revenue Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (15) 4.3 Based on 15 reviews ## Pricing Value for money 4.4 (15) ### Starting price Free trial not available Value for money 4.4 (15) 4.4 Based on 15 reviews ## Integrations [ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Waystar](https://www.capterra.com/p/45512/ZirMed/)[ CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (15) 4.0 Based on 15 reviews ## User reviews Overall rating 4.4 Based on 15 reviews Filter by rating 5(11) 4(2) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent Innis B. Chief of Staff Medical Practice ### "Huge Disappointment. Do not recommend." 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 6, 2026 We would not recommend this to anyone. It is a disaster. Based on other positive feedback from a year or more ago, we are assuming that Lightning Step has no resources to appropriately support and maintain its product. Sunwave's purchase of Lightning Step could lead to improvements, but the lack of basic support or any sense of urgency would indicate it plans to simply use LS for parts. Pros Lightning Step is less expensive than competitors, though you have to realize you will get what you pay for and need to set realistic expectations. It is not a fancy sports car. It is a '96 Hyundai. Cons Our implementation is a disaster, with us being told incorrect/inaccurate information for setup and ongoing use. Customer support is poor, the answers change week to week depending on who you speak to, and base elements in the product don't work. Clinical staff are blind to critical pieces of patient care, management is unable to access key information to successfully run a practice, and revenue cycle is severely hampered because of poor LS setup and mixed messages for support. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Product more specific to MH/BH space, that offered integration flexibility, at a reasonable price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Katrina P. IT Analyst Information Technology and Services ### "Lightning Step Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2025 I have used this software to submit claims for my health care. It provided a variety of options and I was easily able to keep track of the status of my claims and view past claims. Pros I like that you can easily submit claims and keep track of claim history. The software is easy to use and the customer support people are very friendly. Cons I do not dislike anything about this software. I find it very easy to use and I was easily able to submit claims and view my claim history. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Cameron B. Medical Director Hospital & Health Care ### "Modern looking and easy to use EMR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2025 I would rank the overall experience 5 stars. The sales process was easy and the transition to implementations was smooth. We had a great implementation. Pros There are so many things. The product is the most modern looking ehr. We love the patient timeline, the LIA AI tool, and their new medications and prescription module. But most of it, the people behind it all. Cons There are no concerns with Lightning Step. They've always listened to our feedback and allowed for constructive discussions. Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) We were tired of the multiple logins between the different modules. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MJ Marty J. Operations Director Hospital & Health Care ### "Refreshing to see EHR innovation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 10, 2025 They focus on true partnership. They hear us and they innovate. They always stop us from telling them what features we need, and they try to understand our business pain points. Pros How quickly they bring solutions to our day-to-day problems. They have really focused on innovating. Cons With so many new things released in the product, sometimes it's hard to keep up. Would love to have more communication and documentation so we can adopt them all. Switched from [Sunwave](https://www.capterra.com/p/172475/Sunwave/) Really struggled with the revenue cycle solution previously. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Spencer R. Course Advisor Education Management ### "Efficient and Informative " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 27, 2025 Pros Very efficient and informative. Helped the entire process flow smoother, giving me the confidence in making an informed decision. Cons User interface could use work. Overall, the process was smooth and informative, however the layout wasn't as clear as I hoped. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Angelique M. Cadac Hospital & Health Care ### "The stepper" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2025 I feel its pretty good I enjoy using it. Pros I enjoy being able to use bulk signing. Really easy to navigate. Cons That sometimes it needs to go down for bug fixes Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) It was recommended to try this platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MW Mary W. COO Health, Wellness and Fitness ### "Best Behavioral Health EMR!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2025 I thought Lightning Step was going to fall behind the competion like Kipu and Sunwave. But they surprised us with their focus on their product, and their direct partnership with us. Pros I love what Lightning Step has done over the last year and a half. They focus on innovation and treat us as partners. We are an organization with multiple levels of care. Using Lightning Step, their AI tool (I think they call it Lia), and their telehealth allowed us to provide care in inpatient, residential, and outpatient settings. Cons I love everything about them. They provide the most value at the best price. Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) [Sunwave](https://www.capterra.com/p/172475/Sunwave/) Reasons for choosing Lightning Step All in one solution for comprehensive patient lifecycle management Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ND Nora D. CEO Mental Health Care ### "Run, Don't Walk, Away from this Product" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 18, 2024 I have profound buyer's remorse. LightningStep has left my entire staff angry at me for making such a bad choice in EMR. They do not live up to their promises and the problems with this software will cost you a huge amount of money. Pay a little more for a better EHR. Pros There is very little to recommend LightningStep. The user interface is clunky, the server is slow, the customer service is appalling and the term is 36 months for this faulty product. Cons 1) Implementation. Major aspects of billing and calendar configuration were left unaddressed. This led to charges not dropping and customers not getting reminders, costing our company thousands in missed appointments and a mess in the billing department. 2) Customer support was so slow that we received resolutation at times WEEKS after the initial complaint. 3) The telehealth feature was a total mess. After we said we didn't want it, we were still charged for it. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Because SP didn't offer UB-04 facility-based billing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Abby J. Mental Health Coordinator Alternative Medicine ### "Absolutely recommended " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 24, 2024 This technology is very helpful and anyone who who works in mental health would agree Pros Lightning Step is super easy and convenient technology. It is helpful every time you use it Cons I am not able to get a hold of customer service as quick as I’d like Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RP Robert P. CEO Hospital & Health Care ### "Luna Recovery" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 3, 2023 Overall, it's been a greta experience and have used several other options in the past. Lightning Step has been by far the best. Pros The fact that it has both financial and clinical components in one place. Cons Some of the reporting features and the CRM Reasons for choosing Lightning Step Our relationship with the owners and Lightning Step ability to be a one stop shop. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/223862/Lightning-Step-Suite/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.