# Justworks Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Justworks Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Justworks Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/223913/Justworks --- # Justworks Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 27, 2025 Written byPreksha Buttan Preksha Buttan Preksha Buttan is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software ad... [See bio & all articles](https://www.capterra.com/resources/author/pbuttan/) Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) Preksha Buttan is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Justworks Justworks Overview: ### Key takeaways Insights from verified Capterra reviews Justworks empowers small businesses to manage payroll, HR, and compliance with daily-use tools that simplify operations. It’s most used by administrative and support teams in IT services and the media industry. Users value its ease of use and payroll clarity, though limited integrations and manual time-off edits are common drawbacks. Recent updates support mobile time tracking and global contractor payments. ### Our verdict It suits teams that need reliable payroll and HR tools without heavy setup or training. Its clarity and automation help reduce admin load, but buyers should weigh trade-offs like limited integrations and manual time-off workflows. For small teams prioritizing compliance and simplicity, the platform delivers consistent value. Top alternative Featured Overall rating Based on 739 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 2% Pros & cons Intuitive and simple platform Streamlined payroll management Frequent technical glitches Limited mobile functionality Starting price $59 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Justworks?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.justworks.com&name=Justworks) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Justworks 4.6 (739) VS. [4.9 (4,263)](https://www.capterra.com/p/205015/Deel/reviews/) Starting Price $59 Per User, Per Month Starting Price $5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (722) Ease Of Use 4.8 (4,263) Value For Money 4.5 (464) Value For Money 4.7 (3,915) Customer Service 4.5 (648) Customer Service 4.7 (4,017) ## Justworks alternatives Justworks may not fit teams seeking deeper customization, broader integration options, or more granular control over shift scheduling and employee data. If your priorities lean toward advanced features or a different interface style, explore other tools that better align with your operational needs. Highest Rated [4.9 (4,603)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (1,820)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.6 (4,190)](https://www.capterra.com/p/131882/Gusto/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (3,033)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/223913/Justworks/alternatives/) ## Who uses Justworks? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple platform 98% positive reviews out of 203 Most reviewers describe ease of use as a major benefit, highlighting straightforward setup, clear organization, and an intuitive interface that simplifies daily HR and time management tasks. Josue R Recruiting Coordinator, 5,001 - 10,000 employees. "I loved using Justworks and I think they are thoughtful in their design and product updates." Frequent technical glitches 62% negative reviews out of 63 Most users comment on bugs and issues, mentioning recurring app crashes, freezing, login problems, and errors affecting time tracking and usability. Streamlined payroll management 96% positive reviews out of 73 Most reviewers indicate payroll is easy to process, with automated calculations, compliance support, and seamless integration with benefits and HR features. Alexander Z CRO, 2 - 10 employees. "Justworks simplifies HR management, making it easier to handle payroll, benefits, and compliance all in one place." Limited mobile functionality 36% negative reviews out of 58 Some reviewers report mobile access is unreliable, with connectivity issues, reduced features compared to desktop, and challenges for users without smartphones. Effortless site navigation 95% positive reviews out of 38 Most reviewers find navigation simple, praising the clean layout, intuitive menus, and quick access to essential information and features. Inconsistent break tracking features 59% negative reviews out of 37 Most users report breaks and check-ins are problematic, citing accidental punches, delayed processing, and limited ability to adjust or verify break times. ## Justworks's interface The layout supports fast onboarding, and your team will need minimal training time, especially for payroll and HR tasks. Reviewers say the platform’s clarity helps reduce errors, but workflows like holiday tracking and time-off edits may require extra attention to avoid missteps. Preksha Buttan Justworks makes onboarding quick and payroll simple, so your team spends less time training. Its clear workflows help cut errors, though holiday tracking and time-off edits may need extra attention to keep things smooth. Ease of Use 4.6 (722) 4.6 Based on 722 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Preksha Buttan The platform’s advanced tools help streamline decision-making by connecting hiring, benefits, and performance data into a single workflow. They reduce manual effort and give teams more visibility into workforce health, planning, and long-term alignment. Features 4.4 (518) 4.4 Based on 518 reviews Justworks offers a range of advanced features that cater to various aspects of workforce management and operational oversight. Advanced people analytics and insights 0 reviewers rated this feature Helps uncover workforce trends and performance metrics to support strategic HR decisions and improve team planning. Health insurance administration 0 reviewers rated this feature Centralizes benefits management, allowing businesses to select plans, manage deductions, and ensure compliance with healthcare regulations. Applicant tracking system integrations 0 reviewers rated this feature Connects with recruiting platforms to streamline hiring workflows, reduce manual entry, and improve candidate tracking. Performance management integrations 0 reviewers rated this feature Supports employee evaluations and goal tracking by linking with external performance tools, helping teams align efforts and monitor progress. Mobile timecards 0 reviewers rated this feature Enables employees to log hours directly from their phones, simplifying time tracking for remote and on-the-go teams. (Released in June 2024) USD payments for international contractors 0 reviewers rated this feature Allows businesses to pay contractors in USD to U.S. bank accounts or digital wallets, expanding flexibility across 60+ countries. (July 2025) Custom work days 0 reviewers rated this feature Lets teams define individual work schedules, unlocking weekend PTO, partial-day requests, and flexible time-off tracking. (Released in November 2024) Custom benefits 0 reviewers rated this feature Businesses can showcase unique perks—like childcare or wellness programs—within the platform, boosting visibility and adoption. (Released in November 2024) All key features (108) Track 401(k) participant contributions and employer match 75.00% of 4 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems 0% of 0 reviewers... Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 0% of 0 reviewers... Integrate with a third-party accounting system 0% of 0 reviewers... Dashboard to view the status of ongoing processes, identify current incidents and track past activities 100.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 0% of 0 reviewers... Helps uncover workforce trends and performance metrics to support strategic HR decisions and improve team planning. 0 reviewers rated this feature System alerts about the need to escalate an issue or request 0% of 0 reviewers... Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 66.67% of 3 reviewers that rated this feature as important or highly important Connects with recruiting platforms to streamline hiring workflows, reduce manual entry, and improve candidate tracking. 0 reviewers rated this feature Manage the process of evaluating documents or requests submitted for approval 0% of 0 reviewers... Track the attendance of specific individuals or groups 0% of 0 reviewers... Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws 0% of 0 reviewers... Delegate benefits administration to third party vendors 0% of 0 reviewers... Use a dashboard to view benefits that are selected by employees or offered by employers 0.00% of 1 reviewers that rated this feature as important or highly important Record employee's benefit plans and selections throughout career progression 72.73% of 11 reviewers that rated this feature as important or highly important Track billable hours and/or non-billable expenses for work performed 100.00% of 3 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers 66.67% of 3 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar 100.00% of 3 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients 0% of 0 reviewers... Track employees' arrival and departure timings for payroll purposes 0% of 0 reviewers... Manage mandated benefit continuation for employees who no longer work for the company for a limited time period 0% of 0 reviewers... Tracking, calculating, and paying commissions and earnings to employees 0% of 0 reviewers... Manages compensation such as salary, bonus, and benefits processes, aligning with policies 50.00% of 4 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier 0% of 0 reviewers... Track and report regulatory data to either internal management or external stakeholders 100.00% of 1 reviewers that rated this feature as important or highly important Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) 0% of 0 reviewers... Businesses can showcase unique perks—like childcare or wellness programs—within the platform, boosting visibility and adoption. (Released in November 2024) 0 reviewers rated this feature Lets teams define individual work schedules, unlocking weekend PTO, partial-day requests, and flexible time-off tracking. (Released in November 2024) 0 reviewers rated this feature Alter the layout and content of reports 50.00% of 2 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 0% of 0 reviewers... Import and export data to and from software applications 100.00% of 2 reviewers that rated this feature as important or highly important Determine what amounts employees should contribute towards their benefits from each paycheck 0% of 0 reviewers... Digitally deposit correct payroll amounts into individual employee's bank accounts 80.00% of 10 reviewers that rated this feature as important or highly important Set up and manage short and/or long term disability insurance benefits 0% of 0 reviewers... Store, manage, and track all electronic documents in a centralized location 0% of 0 reviewers... Store and organize documents in a centralized system 0% of 0 reviewers... Digital forms that are shared and accessed online 100.00% of 4 reviewers that rated this feature as important or highly important Digitally sign online documents 0% of 0 reviewers... Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks 0.00% of 1 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository 54.55% of 22 reviewers that rated this feature as important or highly important Create and share a new employee handbook with helpful information 0% of 0 reviewers... Track employee schedules, availability, and performance across projects and tasks 0% of 0 reviewers... Process of familiarizing new employees with the company, their position, and responsibilities 0% of 0 reviewers... Online portal where employees can access and track their own information 0.00% of 1 reviewers that rated this feature as important or highly important Centralized storage for employee data, records, and performance metrics 40.00% of 5 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability 50.00% of 2 reviewers that rated this feature as important or highly important Gateway through which employees can access the system 0% of 0 reviewers... Plan, pay and track business related expenses. 0% of 0 reviewers... Monitor and record expenses such as purchases or charges incurred 0% of 0 reviewers... Track employee time off under the family and medical leave act (FMLA) 0% of 0 reviewers... Software specialized for accountants and accounting firms 0% of 0 reviewers... Compatible with mobile devices 0% of 0 reviewers... Designed for professional employer organizations or administrative services organizations. 0% of 0 reviewers... Designed for small businesses 0% of 0 reviewers... Centralizes benefits management, allowing businesses to select plans, manage deductions, and ensure compliance with healthcare regulations. 0 reviewers rated this feature Compliant with HIPAA, which sets standards for sensitive patient data protection 0% of 0 reviewers... Automates core HR functions such as talent management, employee evaluation and learning management 83.33% of 6 reviewers that rated this feature as important or highly important Set up and manage health savings and flexible spending accounts for your employees 0% of 0 reviewers... Facilitate training materials that help employees grow and progress in their positions 0.00% of 1 reviewers that rated this feature as important or highly important Manage and track employee attendance 0% of 0 reviewers... Set up and manage life insurance benefits for your employees 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 0.00% of 3 reviewers that rated this feature as important or highly important Access the system via a mobile application 0% of 0 reviewers... Enables employees to log hours directly from their phones, simplifying time tracking for remote and on-the-go teams. (Released in June 2024) 0 reviewers rated this feature Pay employees in multiple countries using correct currencies and correct tax deduction amounts 0% of 0 reviewers... Pay employees in multiple states with correct tax deduction amounts in each 0% of 0 reviewers... Different tiers of pricing and billing for different employees and situations 100.00% of 1 reviewers that rated this feature as important or highly important Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved 0% of 0 reviewers... Track employee and task times without internet connection 0% of 0 reviewers... Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service 62.50% of 8 reviewers that rated this feature as important or highly important Select benefits and provide information needed to participate in a benefit via an online portal 50.00% of 4 reviewers that rated this feature as important or highly important Track employee and task times using internet connection 100.00% of 3 reviewers that rated this feature as important or highly important Create orientation programs for new employees or students 0% of 0 reviewers... Manage and record overtime hours for hourly employees 0% of 0 reviewers... Manage employee salary processes, data, taxes, and records administration efficiently 83.33% of 30 reviewers that rated this feature as important or highly important View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more 60.00% of 5 reviewers that rated this feature as important or highly important Supports employee evaluations and goal tracking by linking with external performance tools, helping teams align efforts and monitor progress. 0 reviewers rated this feature Create, manage, and track policies and procedures within an organization 100.00% of 1 reviewers that rated this feature as important or highly important Measure time to completion or hours worked for projects 100.00% of 1 reviewers that rated this feature as important or highly important System that helps businesses manage their relationships with various third-party vendors, suppliers, and service providers 0% of 0 reviewers... Active reporting of data and metrics 0% of 0 reviewers... Receive system updates as soon as any changes are made 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 100.00% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 50.00% of 8 reviewers that rated this feature as important or highly important Set up and manage retirement benefits for your employees 0.00% of 1 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information 58.33% of 12 reviewers that rated this feature as important or highly important Track and manage sick leave time 0.00% of 1 reviewers that rated this feature as important or highly important Allow employees to allocate a fixed portion or percentage of their paycheck each pay period into designated accounts. 0% of 0 reviewers... Create, manage and track all task activities and progression 0% of 0 reviewers... Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors 100.00% of 5 reviewers that rated this feature as important or highly important Implementation of various strategies to manage tax obligations via planning and maintaining compliance 0% of 0 reviewers... Organizing a group of people to accomplish a task 0% of 0 reviewers... Addition of necessary external data, applications, tools, or features 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 0% of 0 reviewers... Track and manage employee's work hours to improve payroll accuracy 80.00% of 5 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests 60.00% of 10 reviewers that rated this feature as important or highly important Tools that allow employees to request/schedule time off 0% of 0 reviewers... Measure and track time including hours worked and paid time off (PTO) 0% of 0 reviewers... Track the amount of time spent on a job or task 114.29% of 7 reviewers that rated this feature as important or highly important Track employee/learner's progression through training programs 66.67% of 6 reviewers that rated this feature as important or highly important Allows businesses to pay contractors in USD to U.S. bank accounts or digital wallets, expanding flexibility across 60+ countries. (July 2025) 0 reviewers rated this feature Request, track, and manage time off requests and vacation time 100.00% of 6 reviewers that rated this feature as important or highly important Automatically create and distribute W-2/1099 tax forms to employees. 90.00% of 10 reviewers that rated this feature as important or highly important Automatically subtract garnishments from wages 100.00% of 1 reviewers that rated this feature as important or highly important SaaS, web-based, online deployment 0% of 0 reviewers... A set of processes to optimize the productivity of its employees 0% of 0 reviewers... Get Advice We can help you find the software with the features you need. Preksha Buttan The platform’s advanced tools help streamline decision-making by connecting hiring, benefits, and performance data into a single workflow. They reduce manual effort and give teams more visibility into workforce health, planning, and long-term alignment. Features 4.4 (518) 4.4 Based on 518 reviews ## Pricing Value for money 4.5 (464) Justworks’ Payroll plan costs $8 per employee, per month plus a $50 monthly base fee, which, in total, may be beyond the average small and midsize business (SMB) budget of $14 per employee. Higher-tier plans like PEO Basic ($79 per employee, per month) and PEO Plus ($109 per employee, per month) scale with team size and include expanded HR and compliance features. [View pricing plan details](https://www.capterra.com/p/223913/Justworks/pricing/) PEO Basic $59.00 Per User,Per Month It includes: - 24/7 Support - Employer Payroll Tax Filings - Employment Practices Liability Insurance - Harassment Prevention & Inclusion Trainings - HR Consulting - Off-Cycle Payments - Online Employee Onboarding and PTO Management - Payroll for Salaried & Hourly Employees - Unemployment Insurance Filings - Vendor & Contractor Payments - W-2 & 1099 Filings - Payroll - Employer Payroll Tax Filings and W-2 & 1099 Filings PEO Plus (Access to Medical, Dental, Vision) $109.00 Per User,Per Month It includes: - COBRA Administration - Employer Payroll Tax Filings and W-2 & 1099 Filings - Health Advocacy Services - Off-Cycle Payments - One Medical (Where Available) - Payroll for Salaried & Hourly Employees - Vendor & Contractor Payments Payroll Only $8.00 Per User,Per Month It includes: - Employer Payroll Tax Filings - Off-Cycle Payments - Payroll for Salaried & Hourly Employees - Vendor & Contractor Payments - Payroll - Employer Payroll Tax Filings and W-2 & 1099 Filings - Tip Support - Time Tracking - HR Consulting - W-2 & 1099 Filings EOR $599.00 Per User,Per Month It includes: - Global Hiring - Global HR Support - Global Compliance Support Value for money 4.5 (464) 4.5 Based on 464 reviews ## Integrations Justworks connects with tools across accounting, hiring, performance, and IT management. These integrations, offered through a mix of native and third-party links, help SMBs centralize data and reduce manual updates across core business systems. Popular integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ 15Five](https://www.capterra.com/p/140437/15Five/)[ Greenhouse](https://www.capterra.com/p/133100/Greenhouse/)[ Lever](https://www.capterra.com/p/142452/Lever/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/) Preksha Buttan Senior Content Analyst Connecting Justworks with accounting, hiring, and performance tools helps your finance lead close books faster, your HR admin onboard new hires with fewer errors, and your IT team sync employee data without manual provisioning. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (648) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (648) 4.5 Based on 648 reviews ## User reviews Overall rating 4.6 Based on 739 reviews Filter by rating 5(496) 4(191) 3(40) 2(6) 1(6) Mentioned topic Sorted by most recent Tomoya K. Sales Associate Luxury Goods & Jewelry ### "Justworks work!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 27, 2026 My overall experience with Justworks was positive! I love the convenience of viewing my paycheck as well as other work related information. Pros I love the security aspect of justworks. It allowed me to feel confident using the platform knowing that my information is safe. Cons It takes a little while to learn all of the features of justworks which is not a negative, it's a good platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Rachel S. Care Partner Hospital & Health Care ### "Simple, Streamlined, and Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2025 Overall, my experience with Justworks has been positive. The platform does a great job of simplifying payroll, benefits, and HR processes, which makes day-to-day tasks much easier to manage. It’s intuitive to use and helps reduce a lot of the stress that can come with HR administration. While there are a few limitations around flexibility and pricing, the convenience and reliability of the platform make it a solid choice, especially for growing teams. Pros What I like most about Justworks is how user-friendly and well-organized the platform is. It makes payroll, benefits, and HR tasks feel straightforward rather than overwhelming. The interface is clean and intuitive, so it’s easy to find what you need without digging through multiple menus. I also appreciate the transparency around benefits and payroll details, which helps build trust and clarity. Overall, Justworks simplifies complex HR processes and saves a significant amount of time, especially for growing teams. Cons At times, the platform can feel a little less flexible if you need something very specific or customized. Some changes require reaching out to support instead of being able to adjust things on your own, which can slow things down slightly. Pricing may also feel a bit high for smaller teams, especially if you’re not using every feature available. Overall, these aren’t dealbreakers, but they’re worth noting. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We switched from ADP to Justworks because we needed something that felt easier to use and better aligned with how our small team works. With ADP, things sometimes felt overly complicated or buried in menus, and it took extra time to get basic tasks done. Justworks has a cleaner, more intuitive interface and consolidates payroll, benefits, and HR in a way that feels simpler to manage day to day. For us, that clarity and convenience made the switch worthwhile. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Alisha S. Assistant PM Education Management ### "Easy UI/UX and organized" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 17, 2025 It has been easy. They do the security check (sending a one-time password) every time I log in on my phone, which is helpful and I appreciate it, but I wish it would remember that it's the same device. Pros Information isn't clustered. With other such platforms, there are so many options that make it confusing. Justworks is pretty limited with the information that our company stores. Cons I think the information can be organized better. There is different information stored under different headings that are too similar; this is more evident on the app versus the web interface. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User head of people Public Relations and Communications ### "Great choice for small to midsize businesses seeking a reliable, streamlined HR and payroll solution." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 19, 2025 Easy to use, great to manage HR for smaller teams. We used it for our team based in the US and made the employee management process easier. Pros User-friendly interface: intuitive, clean platform that's easy for both admins and employees to use. Also great support team. Cons Lacks robust features needed for larger, multinational organisations- but great for managing smaller teams. Limited integrations: fewer third-party software integrations compared to more established HR platforms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Shontel S. Customer service support Retail ### "Great and simple to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2025 It was good for us to use for all employees. From salaried to actual time managed employees like CRM, LOGISITICS, WAREHOUSE MAINTENANCE, ETC. Pros Easy platform to use , was Able to use this product at a small family business I was working for. Easy to fix mistakes . Cons It can be a. It automated so glitches will happen. However they can be resolved fairly quickly. Color scheme is plain. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Janne L. Finance and Commerce Leisure, Travel & Tourism ### "Compliance and Organization" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2025 It streamlines human resources processes, making each process more agile and thus achieving more useful performance. It reduces the error rate in payrolls by having clearer information gathered on a single platform. Pros It's a very modern software that provides organization and compliance support for human resources services, making everything easier to manage, such as hiring, onboarding, and paying very accurately. It has the right tools to help maintain a more streamlined workflow and ensure compliance with all administrative procedures. Cons I don't really dislike it at all because all its tools work perfectly without errors or slow loading times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Enterprise Account Executive Computer Software ### "Great solution & folks behind it" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 25, 2025 Overall great, and I would absolutely recommend to anyone. Easy to use solution, has everything a small business could need, and fantastic support. Pros Easy to use and despite us being a really small company, we received really great support across all the various teams we interacted with: tax, benefits, health, sales, success, support, etc. White glove service and a very straightforward product. Cons I don't think there is anything I like least about Justworks. Previously they didn't offer global employee support, and once they added it we couldn't move to it because there weren't great local health plan options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Brandon M. Owner Accounting ### "Definitely recommend " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 6, 2025 Great experience overall with JustWorks, just as the name says, it JustWorks. Pros The interface is clean and easy to use, it's intuitive and self explanatory for everyone. Cons The only issue I had is the pricing is kind of high for small businesses. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Carlotta S. Sr. Escrow Specialist Information Technology and Services ### "Justworks.... Just Works!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 12, 2025 My experience was somewhat above average. I did not incur very many issues when using Justworks. Pros I like that Justworks offers multiple different methods to track your work hours. I am in favor of the added layer of security with the 2-step verification. Cons Justworks can become confusing with submitting time-off requests, ensuring paid holiday hours are included when necessary, and managers editing errors. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Karan K. Senior Accountant Accounting ### "Fantastic Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 February 7, 2025 Overall product is Amazing i would love to recommend this to others Pros Best product for startups and multi state operations who needs advanced benefits and features and low pricing Cons Only thing i don't like about it is that for large companies and organization who needs to work for number of people its not worth it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/223913/Justworks/reviews/) ## FAQs Yes. Justworks offers payroll services for both employees and contractors, including automated tax filings, direct deposit, and support for multiple pay schedules. It also handles W-2 and 1099 generation for year-end reporting. Yes. Time tracking is available as an add-on feature. Employees can log hours via desktop or mobile, and employers can approve timesheets for payroll processing. This helps reduce manual entry and improves accuracy. Yes. Justworks provides access to 401(k) retirement plans through its PEO tier. Employers can offer this benefit to eligible employees and manage contributions directly within the platform. Yes. Justworks is a cloud-based platform, allowing employers and employees to access payroll, benefits, and HR tools from any device with internet access. This supports remote teams and distributed workforces. Yes. Justworks automatically generates and files 1099 forms for contractors paid through the platform. This simplifies year-end tax reporting and ensures compliance with IRS requirements. Employees are typically eligible for benefits on the first of the month following their start date. Companies can set a 0-, 30-, or 60-day waiting period, which affects when coverage begins and when employees can enroll. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Justworks’ own online content in September 2025, including the product's website and its social media channels. ## Related reading ### [What Is HR Software?](https://www.capterra.com/resources/what-is-hr-software/) Published August 13, 2024 by [Lauren Spiller](https://www.capterra.com/resources/author/lspiller/) and [Kathryn Todd](https://www.capterra.com/resources/author/kathryn-todd/) ### [Capterra’s 2025 Tech Trends Report: Where Regretful HR Software Purchases Go Wrong](https://www.capterra.com/resources/tech-trends-hr-software-purchase-regret/) Published November 18, 2024 by [Brian Westfall](https://www.capterra.com/resources/author/bwestfall/) and [Carolyn Santa Maria](https://www.capterra.com/resources/author/carolyn-santa-maria/) ### [The Top 5 Payroll Service 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Love](https://www.capterra.com/resources/top-payroll-apps/) Published June 1, 2023 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [5 Top-Rated Payroll Software for HR](https://www.capterra.com/resources/payroll-software-for-hr/) Published October 3, 2023 by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) ### [Net Pay vs. Gross Pay—What's The Difference?](https://www.capterra.com/resources/net-pay-vs-gross-pay/) Published December 7, 2022 by [Stephan Miller](https://www.capterra.com/resources/author/smiller/) ### [6 Accounting Tasks That Can Be Fully Automated](https://www.capterra.com/resources/accounting-automation/) Published February 28, 2024 by [Leaman Crews](https://www.capterra.com/resources/author/leaman-crews-guest-contributor/) ### [3 Benefits and Challenges of Modern Accounting Solutions Over Manual Methods](https://www.capterra.com/resources/benefits-of-accounting-software/) Published August 23, 2024 by [Amita Jain](https://www.capterra.com/resources/author/ajain/) and [Rina Rai](https://www.capterra.com/resources/author/rina-rai/) Popular comparisons [Deel vs Justworks](https://www.capterra.com/compare/205015-223913/Deel-vs-Justworks)[Rippling vs Justworks](https://www.capterra.com/compare/172127-223913/Rippling-vs-Justworks)[Paylocity vs Justworks](https://www.capterra.com/compare/86714-223913/WebPay-vs-Justworks)[ADP Workforce Now vs Justworks](https://www.capterra.com/compare/155895-223913/WorkforceNow-vs-Justworks)[RUN Powered by ADP vs Justworks](https://www.capterra.com/compare/185859-223913/RUN-vs-Justworks)[Patriot Payroll vs Justworks](https://www.capterra.com/compare/116050-223913/Patriot-Payroll-vs-Justworks)[Gusto vs Justworks](https://www.capterra.com/compare/131882-223913/Gusto-vs-Justworks)[Paychex Flex vs Justworks](https://www.capterra.com/compare/119841-223913/Paychex-Flex-vs-Justworks)[Paycor vs Justworks](https://www.capterra.com/compare/133745-223913/Paycor-Perform-vs-Justworks)[Asure vs Justworks](https://www.capterra.com/compare/159581-223913/Payroll-Tax-Management-vs-Justworks) [Dayforce HCM vs Justworks](https://www.capterra.com/compare/205376-223913/Dayforce-HCM-vs-Justworks)[Paycom vs Justworks](https://www.capterra.com/compare/130949-223913/Paycom-vs-Justworks)[isolved vs Justworks](https://www.capterra.com/compare/164417-223913/iSolved-vs-Justworks)[Proliant vs Justworks](https://www.capterra.com/compare/187093-223913/Proliant-vs-Justworks)[BambooHR vs Justworks](https://www.capterra.com/compare/110968-223913/BambooHR-vs-Justworks)[UKG Ready vs Justworks](https://www.capterra.com/compare/198579-223913/UKG-Ready-vs-Justworks)[QuickBooks Payroll vs Justworks](https://www.capterra.com/compare/174981-223913/QuickBooks-vs-Justworks)[PrimePay vs Justworks](https://www.capterra.com/compare/156904-223913/PrimePay-vs-Justworks)[Workday HCM vs Justworks](https://www.capterra.com/compare/66908-223913/Workday-HCM-vs-Justworks)[greytHR vs Justworks](https://www.capterra.com/compare/150850-223913/greytHR-vs-Justworks)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)