--- title: "Justworks Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Justworks the right Human Resources solution for you? Explore 740 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/223913/Justworks/reviews/" page_type: "reviews" language: "en" --- Justworks 4.6 (740) [View alternatives](https://www.capterra.com/p/223913/Justworks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of Justworks Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews Rachel S Care PartnerHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “It’s intuitive to use and helps reduce a lot of the stress that can come with HR administration. While there are a few limitations around flexibility and pricing, the convenience and reliability of the platform make it a solid choice, especially for growing teams.“ December 22, 2025 Rachel S Care PartnerHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “Pricing may also feel a bit high for smaller teams, especially if you’re not using every feature available.“ December 22, 2025 Nicholas P Account Development ManagerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “Justworks has been an easy to use platform for all of my HR and administrative needs related to insurance and payroll.“ May 27, 2026 KK Karan K Senior AccountantAccounting, 501 - 1,000 employeesUsed the software for: 6-12 months. “Only thing i don't like about it is that for large companies and organization who needs to work for number of people its not worth it.“ February 7, 2025 Rachel S Care PartnerHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “I also appreciate the transparency around benefits and payroll details, which helps build trust and clarity.“ December 22, 2025 SC Sarah C Senior Marketing ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Limited services, would be harder to scale as the company grows.“ October 31, 2024 AZ Alexander Z CROMedia Production, 2 - 10 employeesUsed the software for: Less than 6 months. “Justworks simplifies HR management, making it easier to handle payroll, benefits, and compliance all in one place.“ February 5, 2025 CL Crista L DirectorFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “Lack of pricing transparency on healthcare renewals and no dedicated account manager for smaller companies“ August 23, 2022 ## Showing most helpful reviews Showing 1-25 of 740 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Liam M. People Operations Manager Computer Software Used the software for: 6-12 months ### "The New Age of HR Administration (or lack thereof)" July 22, 2019 5.0 From the educational experience during the sales discovery process to the assistance and round-the-clock availability of our account manager, during onboarding and implementation, I was insanely impressed by the account management capabilities of such a young team. Every JustWorks email is like a small monthly birthday gift where more often than not, they're rolling out a new feature or enhancement, potentially even one you recommended to the Product Team! It's the exact type of engagement you would hope for out of a company focused on propelling the employee experience with a highly adoptable product that will continue to grow into a large presence in this space. Pros The ease of implementation and administration and as the title assumes, the lack of need of direct oversight of the process. New hires are able to very quickly and simply understand the navigation of the tool and streamline themselves through 90% of the pre-employment paperwork without need from the admin. Just a simple user interface that allows you to intuitively find anything you need in regard to your daily life as an employee and really person within your organization. Cons Just some slight growth areas needed in terms of integrations and partners for them. As a young company, they have a bit to go before they can really offer the capabilities of a company such as ADP but what they offer in replacement of those makes it all worth it. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Insperity OrgPlus](https://www.capterra.com/p/115974/OrgPlus/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing Justworks It really checked off a good amount of needs that we're currently and foresee facing in the next few years as we scale as a company. At 30 people, it provides a comprehensive service and platform which allows for a hands-off approach to HR and Payroll administration served up with a sexy and intuitive interface. We're approaching a new day in HR software and the freedom of time created simply by the employee onboarding features in JustWorks are enough to create the consideration to move off of these more archaic platforms. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Lack of account support Lack of direct support for the common employee (admin mediation) Cost savings (Salary based % to $ per seat) Unnavigable interface and overabundance of user portals Large portfolio of under/unutilized services and features Review Source Christopher H. COO Marketing and Advertising Used the software for: 6-12 months ### "Good Software, GREAT Benefits for SMB's" July 29, 2020 5.0 Overall, Justworks has been one of the BEST decisions I have made in my capacity as COO of this company. My \[SENSITIVE CONTENT HIDDEN\] loves it, my employees love it, it saves me tons of time, and most gratifying of all, we've finally been able to offer affordable, quality health benefits to our team. Justworks is more expensive than some of their competitors, but we all know the old saying: "You get what you pay for." Pros Justworks has all the features you'd expect from a digital HR platform / PEO. They make managing employee compensation, benefits, and time off far easier. As the person who oversees the HR functions of our business, the platform has saved me (personally) dozens of hours in just the first six months. For our team, they've only had positive things to say about their experience using the platform. It's easy for them to access the information they need, enroll in benefits, log time, and request PTO. What impresses me even more is that the platform regularly sends out key information, resources, and HR guidance that is tailored to both employees and administrators. They serve as a resource, which is especially important at the time of writing this review (2020 COVID-19 Pandemic). Cons My complaints are minimal. Top of my list is I'd like them to have stronger reporting features for financials. While they do maintain great integrations with 3rd party accounting software (Xero, Quickbooks) and I can generate most of the reports I need in those platforms, I would like native support for running a myriad of different types of payroll reports. At the time of this review, it appears to be mostly limited to CSV data exports. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Gusto had good HR management tools and reporting, but lacked competitive benefits offerings. While this may not be an issue for larger companies that have better bargaining power when it comes to insurance, it did not work for our small team. To put it bluntly, the benefits packages on offer were pure garbage. Review Source VR Verified Reviewer CEO Hospital & Health Care Used the software for: 1-2 years ### "Worst PEO ever" October 1, 2020 1.0 They just suck and I suggest you to not to be misled by their sales pitch Pros Somewhat easier to use they put too much burden on the company. Cons Be aware of them, they don't pay the withheld taxes to IRS; Check their status of PEO on the IRS website Very unfriendly customer service - they act like a bunch of entitled officers Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/) Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) to get the benefits from PEO Review Source VR Verified Reviewer Head of People Ops Internet Used the software for: 6-12 months ### "AMAZING HR/Payroll/Ben Admin (PEO) system for startups!" July 29, 2020 5.0 Great software, great service, great value! Pros I love how easy to use the platform is for both admins & employees! The employee onboarding process takes 5 minutes. AMAZING. Cons I wish there was a dashboard view for reports that measured things like headcount, turnover, diversity etc Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing Justworks Great software, service, benefit plans! Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Access to better benefit plans (we are small startup) Review Source VR Verified Reviewer VICE PRESIDENT Warehousing Used the software for: 1-2 years ### "Justworks Is Amazing " November 7, 2019 5.0 Pros What I truly like is the clarity on what we are being charged. I also enjoy how easy it is to use. Cons The only thing I don’t like is it doesn’t have time tracking abilities for hourly employees. We have to use an outside tracking software. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) ADP was super unclear on what we were being charged and it was hard to use Review Source VR Verified Reviewer CEO Computer Software Used the software for: 2+ years ### "Love JustWorks" July 29, 2020 5.0 Great product and great customer service. Pros Easy to set up, easy to manage, and easy for employees to manage their own information. The dashboard is great. Cons Missing some minor features like recurring payments, and exporting transactions to excel doesn't break them out which makes accounting more difficult. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[TriNet](https://www.capterra.com/p/192254/TriNet/) Reason for choosing Justworks Great product, low cost, and hands-on customer service. Can't beat it. Review Source VR Verified Reviewer Founder, COO Health, Wellness and Fitness Used the software for: 1-2 years ### "Streamlines life for startups" July 29, 2020 5.0 Positive Pros Justworks is easy to use and maintains a high service level, both from customer support and the HR services (which act as an outsourced HR team until we bring it in-house) Cons We had some bumps in the road submitting information to state of NY to inform them we were working with a PEO, which led to a few letters that consumed a bit of time but were eventually cleared Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing Justworks Justworks was able to provide healthcare to our company when we were only 2 FTEs while Gusto requires 4. Review Source Diana S. Owner Information Technology and Services Used the software for: Less than 6 months ### "Easy to Use & Saves tons of time for a business owner!" September 27, 2019 5.0 Overall very positive. Started with Justworks with my first hire and it made it a breeze, plan on continue using Justworks as company continues to grow. Pros Website interface is easy to use, streamlined. I like the Quickbooks Online integration I like the easy of comparing Health insurance and other benefits plans during selection and enrollment periods Payroll & PTO calendar sync with Outlook is a small touch but is SUPER useful Cons I only docked one star because there isn't really an easy way to contact customer service by phone. Things are funneled to live chat or email first. However, live chat seems responsive and I've had only good customer service experiences. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)[TriNet](https://www.capterra.com/p/192254/TriNet/) Reason for choosing Justworks Justworks seemed way more willing to work with smaller sized companies under 5 employees, which is where we are at. Also their billing was completely transparent. Very happy with my decision. Review Source SS Shontel S. Customer service support Retail Used the software for: 1-2 years ### "Great and simple to use " June 2, 2025 5.0 It was good for us to use for all employees. From salaried to actual time managed employees like CRM, LOGISITICS, WAREHOUSE MAINTENANCE, ETC. Pros Easy platform to use , was Able to use this product at a small family business I was working for. Easy to fix mistakes . Cons It can be a. It automated so glitches will happen. However they can be resolved fairly quickly. Color scheme is plain. Review Source KK Karan K. Senior Accountant Accounting Used the software for: 6-12 months ### "Fantastic Product" February 7, 2025 4.0 Overall product is Amazing i would love to recommend this to others Pros Best product for startups and multi state operations who needs advanced benefits and features and low pricing Cons Only thing i don't like about it is that for large companies and organization who needs to work for number of people its not worth it. Review Source BA Benjamin A. COO Consumer Services Used the software for: Less than 6 months ### "Perfect PEO Solution " February 28, 2020 5.0 I scouted HRIS and PEOs and landed on JustWorks after some recommendations from other start ups. I am so glad we went with JW and am an evangelist to what they're doing. Easy to use, implement and their support is exactly what we needed. HIGHLY RECOMMEND. Pros Transparency around all pricing and fees, no hidden costs or surprises, ease of sales process, onboarding was seamless and well organized, full support during signing up, onboarding and sustained ops. Customer service 24/7 across multiple channels monitored by humans has been HUGE. The software is easy to use as an admin and user. The HR tools have been very helpful. We had very early unique employee circumstances and JustWorks support helped guide is successfully through these events and added huge value to my employees and the company. Cons Software constantly being upgraded - which is great. They take feedback from users and implement quickly. Member benefits being added frequently. No complaints here! Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[TriNet](https://www.capterra.com/p/192254/TriNet/) Reason for choosing Justworks Pricing transparency, full suite of "big company benefits" for our small company, customer service, ease of onboarding and overall attitude and vibes. Switched from [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) More robust platform, better customer service, upgraded to PEO for employer of record reasons + health benefits. Review Source EE Evan E. CEO Internet Used the software for: 1-2 years ### "Justworks for a Series A tech startup" February 27, 2020 5.0 We've used Gusto before, which was also good, but found Justworks to be more affordable and useful at the point that we started adding benefits instead of just payroll. Pros 24/7 live support via Slack is a game changer that I wish every provider would offer. Software itself is very easy to use and setup, benefits are extensive so you can really customize to your team's needs. So much just happens on its own without my involvement which is great. Cons Not much functionality around contractors, and can't handle international contractors at all I believe, so we have to use other solutions here. Also no way to schedule recurring reimbursements for benefits that aren't part of the ones they offer already (like if you want to reimburse for a monthly gym membership that isn't ClassPass). Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/) Reason for choosing Justworks Founder reviews for Rippling had some nightmare stories. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) When we were adding benefits Justworks was more cost effective and they came recommended by other founders I know. Review Source RW Robert W. VP of Operations & Technology Marketing and Advertising Used the software for: 1-2 years ### "Straightforward Dashboard with Excellent Support" February 27, 2020 4.0 Overall my experience with JustWorks has been a positive one. Their support team are easy to access and answer questions quickly. Pros Employee and contractor management solutions are super easy and straightforward. Benefits solution, including the Time Off options, are also easy to use and administer. Employees love the simple dashboard used for accessing review docs, submitting time off requests, and accessing contractor contacts. Cons Wish vendors were treated like contractors, with the ability to store documents associated with vendors and add them to company directory. Reason for choosing Justworks n/a Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) We need the PEO features including payroll/1099 payments and the power of larger group getting more competitive insurance premiums. Review Source SG Sandy G. Executive Director Consumer Services Used the software for: Less than 6 months ### "Incredibly intuitive for the entire team" April 7, 2020 5.0 Pros The transition to Boomr was incredibly easy. The customer support team is fantastic and they are incredibly responsive and willing to find a resolution to any issues we have. All of my staff find it simple and intuitive to use and it's made our payroll and invoicing so much easier. Cons When we signed up for Boomr we were told that a scheduling component would be added in the first quarter of 2020. There have been issues with that and now the message it will likely be released in the third quarter of 2020. While we didn't sign on specifically for scheduling, it would help us streamline our system and reduce redundancy. Switched from [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/) CareSmartz is really designed for the healthcare industry. While we provide in-home care and were assured that the product would meet all of our needs, it was complicated and incredibly time consuming. There were so many features that we had to bypass in order to utilize the things we needed. The customer service team promised us things they could not deliver and when asked about them they became defensive and rude. Review Source BM Brandon M. Owner Accounting Used the software for: I used a free trial ### "Definitely recommend " April 6, 2025 5.0 Great experience overall with JustWorks, just as the name says, it JustWorks. Pros The interface is clean and easy to use, it's intuitive and self explanatory for everyone. Cons The only issue I had is the pricing is kind of high for small businesses. Review Source MA Michael A. HR- Specialist Human Resources Used the software for: I used a free trial ### "Justworks! Will work for you!" April 11, 2024 4.0 If you are looking for app that will help you in Working! Justworks is the app that will WORK FOR YOU! Pros All features of Justworks really helps us Cons For now I do not have any issues using Justworks Review Source AK Alina K. People and Talent Lead Information Technology and Services Used the software for: 1-2 years ### "Solid PEO for small & growing companies" August 14, 2024 4.0 Pros The interface is for the most part intuitive and their customer support team is usually very helpful and if they don't have the answers I need, then they will get back to me with something after taking some time to figure it out. Justworks makes pay, benefits and some areas of compliance very easy to manage. Cons Some parts of JW administration is not customizable, which can be an obstacle when trying to implement a strategy for our team that's not completely in line with the Justworks standard/default. Review Source SL Scott L. President Management Consulting Used the software for: 1-2 years ### "Justworks is an excellent PEO for small business" February 27, 2020 5.0 Justworks is a PEO, which stands for Professional Employment Organization. The software is the tool you use to administrate most of your company's activities with the PEO. PEO's come in various business models, but here is the way to think about them: if you are a small business that wants to outsource payroll AND a full set of benefits (health insurance, 401K, dental insurance, workers comp, short term disability, long term disability, paid holidays, paid time off) to your full-time employees), one of your best options is to use a PEO. For payroll, tax and benefit purposes, Justworks becomes the "employer" of your employees. You remain the employer in terms of hire/fire/train/ performance appraisal. You select what benefits you want to offer, and have fairly good flexibility on whether you want the "gold plated" benefits or the "just good enough" benefits or something in between. As the employer, you pay roughly $80 - $99 per month per full time employee for payroll services, plus the cost of the benefits you choose to provide to your employees. As a very small business, using a PEO was by far the best option for me to provide big-company benefits. Pros When I shopped about two years ago, Justworks was by far the best AND lowest cost option. Justworks customer support (think of them as your Human Resources department for benefits and payroll) is top notch. We get answers to our questions within a few hours, and have always gotten satisfactory responses to issue. Their payroll service has always been satisfactory, and they allow my company to offer "big company" benefits. Cons I really have no complaints about Justworks. When I was shopping for PEOs, I found lots of nightmare reviews of all the other PEOs I found. The large payroll companies also have terrible reviews. I never found a bad review of Justworks, and now I know why. They are a great service provider. The only way I can imagine leaving them is if my company grows so large that it makes sense to have an internal HR and payroll department. Reason for choosing Justworks Justworks had no negative reviews, and provided exactly what my company needed at the lowest price we could find. Review Source Sara Y. Operations Associate Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to navigate, even easier to understand" January 28, 2022 4.0 Justworks is just that good. It is easy to navigate and understand. I never fall behind on deadlines or lose important information. It's all in Justworks when I need it. Pros I like that all of my payroll information is easily accessible with an intuitive user-interface. For example, the platform reminds me when certain items are due such as healthcare insurance enrollment and W-2 tax information. It also notifies me of any status changes like salary increases, promotions, and the like. The software is also secure since it requires two factor authentication every time I login. Cons It can take a while for changes to be reflected in the platform. For example, I would recommend adding new employees a few days before their start time to ensure that Justworks recognizes them when they login for the first time, without delay. Review Source KS Karen S. HR Manager Computer Software Used the software for: Less than 6 months ### "JustWorks is amazing!!! " September 11, 2020 5.0 Our former payroll/benefits system was clunky, extremely manual, hard to use, and the customer serviced wasn't amazing. JustWorks literally has made our lives so much easier. Pros \- The overall ease of use is just amazing. You can tell it was built by someone that was focused on the user experience! It's easy to use for admins and employees. - Enrolling and viewing benefits is so clear and easy. Again, same theme, easy to understand and easy to use! - Customer service!!! The slack channel is amazing. Everyone I've ever talked to is incredibly helpful and knowledgeable! Our account manager is also incredible. Being able to have your questions answered in minutes vs days is the best thing and it's made our lives so much easier. - The payroll process is so simple it's almost hard to believe. Everything is automated so your payroll people don't have to spend hours redoing the same process every other week. - Onboarding process for new hires is amazing!! It's so easy and makes it a simple process for the new hire and the employer. Cons It doesn't integrate with our 401(k) but we use a smaller company for our 401(k) and it's so easy to set it up a manual deduction. Not really a con in my opinion. Reason for choosing Justworks JustWorks customer service, ease of use, benefits and payroll process were all the reasons we chose JustWorks. If you are a small or even large business, JustWorks is the way to go. We are so thrilled with JustWorks and our experience with them has been nothing but amazing. It feels corny being so excited about a payroll/benefits software but it's so easy to use and a seamless process it's hard not to!!! Review Source AD Amanda D. Operations Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Justworks for Nonprofits" April 22, 2022 5.0 Overall, Justworks provides a user-friendly interface and excellent customer support. Configuring settings and compliance on the back-end has proven to be a bit difficult for administrators and HR managers; however, it does provide a positive experience for front-end users. Pros Justworks is extremely user friendly on the front-facing end. It is easy to navigate, enter information, update user accounts, and access important records. Cons There are several features on the back-end that could be improved, specifically with payroll tracking for contractors and employees. Due to how Justworks calculates annual payroll on the back-end, it is very difficult to get an accurate report of the actual amounts paid out to contractors and employees. Improved reporting on the back-end financials would be very helpful for financial procedures, especially as a nonprofit subject to an annual audit. Review Source II Imam I. HR Manager Real Estate Used the software for: 1-2 years ### "Why Justworks Is The Real Deal" June 4, 2024 4.0 Pros It comes with amazing time tracking features Payroll reporting is easy with Justworks Payroll management is also great and very helpful Cons No issues with Justworks. No feature has failed. Review Source VR Verified Reviewer Program Director Non-Profit Organization Management Used the software for: 2+ years ### "Perfect PEO for a small nonproft" March 17, 2020 5.0 It's a huge time-saver, and enables us to offer more benefits than otherwise possible. Pros It has enabled us to offer so many more benefits than previously, at a price that is much more reasonable than any previously existing PEO. It's great that it is all on a single platform, and the customer support has been very responsive. Cons The integration with QuickBooks online is not amazing. They need to continue to update the site for better usability, especially their reporting section. I would like more offerings and features. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[TriNet](https://www.capterra.com/p/192254/TriNet/) Reason for choosing Justworks Pricing and features. Review Source Lauren G. Manager of People Operations & Employee Experience Consumer Goods Used the software for: Less than 6 months ### "Absolutely love Justworks" September 26, 2018 5.0 Justworks has saved us from an incredibly outdated software which is an absolute behemoth and hard to use. Justworks makes me more efficient, reduces questions from employees and makes me feel confident that if I don't have the answer they definitely will. I would highly recommend making the switch. Pros Justworks is amazing. We have been onboarding them as we transition from TriNet and I could not be happier. They have answered every question--whether big or small. They have an amazing support team. I also was able to talk to someone from their HR support team, and they are super knowledgeable but also very nice and engaging without being dry. I feel like I am in great hands as we make this switch. The UI is also excellent and employees love how easy it is to use. Cons There are some minor glitches here and there that I will notice (i.e. display issues etc.), but the minute I tell them they get it fixed by EOD. I appreciate the swiftness in which they deal with problems. Review Source JR Jessica R. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Super easy to use!" April 13, 2022 5.0 My employees find it easy to use. I find it easy to monitor and manage time keeping. Pros JustWorks is a very easy to use, efficient and accurate time tracking system. Cons I do not like that I can not update the time until the employee has clocked out for the day (for instance if they forget to clock in and then clock in later- I can not make updates until end of day clock out) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.