---
title: "Justworks Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Justworks the right Human Resources solution for you? Explore 741 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/223913/Justworks/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-10-19"
---

Justworks

4.6 (741)

[View alternatives](https://www.capterra.com/p/223913/Justworks/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated October 19th, 2026

# Reviews of Justworks

Ease of use

4.6

Customer Service

4.5

## Pros and Cons in Reviews

VB

Valary B

ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years.

“Justworks is easy to configure and customize. Since we've been using Justworks, the quality of our HR data has improved significantly because both the HR team and users enjoy using this platform.“

August 12, 2026

Rachel S

Care PartnerHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months.

“Pricing may also feel a bit high for smaller teams, especially if you’re not using every feature available.“

December 22, 2025

Rachel S

Care PartnerHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months.

“It’s intuitive to use and helps reduce a lot of the stress that can come with HR administration. While there are a few limitations around flexibility and pricing, the convenience and reliability of the platform make it a solid choice, especially for growing teams.“

December 22, 2025

KK

Karan K

Senior AccountantAccounting, 501 - 1,000 employeesUsed the software for: 6-12 months.

“Only thing i don't like about it is that for large companies and organization who needs to work for number of people its not worth it.“

February 7, 2025

Nicholas P

Account Development ManagerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months.

“Justworks has been an easy to use platform for all of my HR and administrative needs related to insurance and payroll.“

May 27, 2026

SC

Sarah C

Senior Marketing ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years.

“Limited services, would be harder to scale as the company grows.“

October 31, 2024

VB

Valary B

ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years.

“Technically, Justworks is built exactly as a versatile cloud system should be; secure, reliable and flexible.“

August 12, 2026

CL

Crista L

DirectorFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years.

“Lack of pricing transparency on healthcare renewals and no dedicated account manager for smaller companies“

August 23, 2022

## Showing most helpful reviews

Showing 1-25 of 741 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Liam M.  
People Operations Manager  
Computer Software  
Used the software for: 6-12 months

### "The New Age of HR Administration (or lack thereof)"

July 22, 2019

5.0

From the educational experience during the sales discovery process to the assistance and round-the-clock availability of our account manager, during onboarding and implementation, I was insanely impressed by the account management capabilities of such a young team. Every JustWorks email is like a small monthly birthday gift where more often than not, they're rolling out a new feature or enhancement, potentially even one you recommended to the Product Team! It's the exact type of engagement you would hope for out of a company focused on propelling the employee experience with a highly adoptable product that will continue to grow into a large presence in this space.

Pros

The ease of implementation and administration and as the title assumes, the lack of need of direct oversight of the process. New hires are able to very quickly and simply understand the navigation of the tool and streamline themselves through 90% of the pre-employment paperwork without need from the admin. Just a simple user interface that allows you to intuitively find anything you need in regard to your daily life as an employee and really person within your organization.

Cons

Just some slight growth areas needed in terms of integrations and partners for them. As a young company, they have a bit to go before they can really offer the capabilities of a company such as ADP but what they offer in replacement of those makes it all worth it.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)[TriNet PEO](https://www.capterra.com/p/192254/TriNet/)[Greenhouse](https://www.capterra.com/p/133100/Greenhouse/)

Reason for choosing Justworks

It really checked off a good amount of needs that we're currently and foresee facing in the next few years as we scale as a company. At 30 people, it provides a comprehensive service and platform which allows for a hands-off approach to HR and Payroll administration served up with a sexy and intuitive interface. We're approaching a new day in HR software and the freedom of time created simply by the employee onboarding features in JustWorks are enough to create the consideration to move off of these more archaic platforms.

Switched from

[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)

Lack of account support Lack of direct support for the common employee (admin mediation) Cost savings (Salary based % to $ per seat) Unnavigable interface and overabundance of user portals Large portfolio of under/unutilized services and features

Review Source

RL

Richard L.  
Managing Director  
Media Production  
Used the software for: 2+ years

### "Justworks Review"

September 10, 2024

4.0

Very positive experience. It has great healthcare plans that are somewhat affordable and the general UI and payroll experience makes it easy for any user

Pros

A very clear easy to use experience with great customer support and features

Cons

It is a bit costly for the company but the time it saves makes up for the cost

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Justworks

Justworks offered better health care plans

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

At the time with ADP we did not qualify for the PEO service as we had a the below minimum threshold of employees. Justworks we fit into and Justworks offered much better healthcare plans

Review Source

VR

Verified Reviewer  
CEO  
Hospital & Health Care  
Used the software for: 1-2 years

### "Worst PEO ever"

October 1, 2020

1.0

They just suck and I suggest you to not to be misled by their sales pitch

Pros

Somewhat easier to use they put too much burden on the company.

Cons

Be aware of them, they don't pay the withheld taxes to IRS; Check their status of PEO on the IRS website Very unfriendly customer service - they act like a bunch of entitled officers

Alternatives considered

[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)

Review Source

Chris C.  
Principal  
Computer Software  
Used the software for: 1-2 years

### "Justworks does what it says on the tin"

November 7, 2019

5.0

The team there is hyper responsive and knows their stuff. Onboarding was phenomenal, considering how complex an operation it is to onboard. They move you seamlessly from sales rep to onboarding rep to ongoing support rep, and you end up with a dedicated rep that knows your business. They handle compliance really well, and their Slack support is fantastic. It's great to have a resource I can tap for questions on compliance or policy, and the ThinkHR integration offers even more resources. My employees love OneMedical, Health Advocate, and Teledoc. Love love. Having a self-service onboarding process is really great and simplifies our onboarding dramatically. Using a PEO helps with having remote employees across the country. Much less to worry about around taxes and compliance there.

Pros

Justworks is a compelling PEO offering that brings a lot of advantages to helping manage a growing company. I'd run payroll myself for 15 years, so moving to a PEO that has my back is nice. Any consideration of moving to a PEO has to come with factoring cost savings around insurance products. Justworks represented a significant cost savings in my first year, but in the second year, our renewals still jumped 10%, which was frustrating. I was hoping we'd be more insulated to those sort of increases. From a payroll platform perspective, Justworks is really nice. It basically offers fully automated payroll, though there are some things that could be improved with how it integrates with time trackers, how it manages PTO requests, and some other nits to pick. They've done a great job of being responsive and adding functionality over the past year, and they're a tech-first company so I'm confident it'll just continue to improve.

Cons

There are a couple of limitations that are vexing, verging on boneheaded: \* PTO requests don't show remaining balance for the PTO plan \* Unpaid time off is a manual ordeal \* There's no mobile app, and the website isn't responsive. Not a huge dealbreaker, since I'm not doing too much payroll from my phone, but still \* No expense management or reimbursement scheduling. It's just a manual process. \* QBO integration is weak, but I've been promised it'll improve

Alternatives considered

[TriNet PEO](https://www.capterra.com/p/192254/TriNet/)

Reason for choosing Justworks

TriNet is eye-wateringly expensive and an old system. Gusto is really compelling and affordable, but they're not a PEO: they don't handle the compliance or shared benefits rates

Review Source

Christopher H.  
COO  
Marketing and Advertising  
Used the software for: 6-12 months

### "Good Software, GREAT Benefits for SMB's"

July 29, 2020

5.0

Overall, Justworks has been one of the BEST decisions I have made in my capacity as COO of this company. My \[SENSITIVE CONTENT HIDDEN\] loves it, my employees love it, it saves me tons of time, and most gratifying of all, we've finally been able to offer affordable, quality health benefits to our team. Justworks is more expensive than some of their competitors, but we all know the old saying: "You get what you pay for."

Pros

Justworks has all the features you'd expect from a digital HR platform / PEO. They make managing employee compensation, benefits, and time off far easier. As the person who oversees the HR functions of our business, the platform has saved me (personally) dozens of hours in just the first six months. For our team, they've only had positive things to say about their experience using the platform. It's easy for them to access the information they need, enroll in benefits, log time, and request PTO. What impresses me even more is that the platform regularly sends out key information, resources, and HR guidance that is tailored to both employees and administrators. They serve as a resource, which is especially important at the time of writing this review (2020 COVID-19 Pandemic).

Cons

My complaints are minimal. Top of my list is I'd like them to have stronger reporting features for financials. While they do maintain great integrations with 3rd party accounting software (Xero, Quickbooks) and I can generate most of the reports I need in those platforms, I would like native support for running a myriad of different types of payroll reports. At the time of this review, it appears to be mostly limited to CSV data exports.

Review Source

VR

Verified Reviewer  
Head of People Ops  
Internet  
Used the software for: 6-12 months

### "AMAZING HR/Payroll/Ben Admin (PEO) system for startups!"

July 29, 2020

5.0

Great software, great service, great value!

Pros

I love how easy to use the platform is for both admins & employees! The employee onboarding process takes 5 minutes. AMAZING.

Cons

I wish there was a dashboard view for reports that measured things like headcount, turnover, diversity etc

Reason for choosing Justworks

Great software, service, benefit plans!

Review Source

VR

Verified Reviewer  
VICE PRESIDENT  
Warehousing  
Used the software for: 1-2 years

### "Justworks Is Amazing "

November 7, 2019

5.0

Pros

What I truly like is the clarity on what we are being charged. I also enjoy how easy it is to use.

Cons

The only thing I don’t like is it doesn’t have time tracking abilities for hourly employees. We have to use an outside tracking software.

Switched from

[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)

ADP was super unclear on what we were being charged and it was hard to use

Review Source

VR

Verified Reviewer  
CEO  
Computer Software  
Used the software for: 2+ years

### "Love JustWorks"

July 29, 2020

5.0

Great product and great customer service.

Pros

Easy to set up, easy to manage, and easy for employees to manage their own information. The dashboard is great.

Cons

Missing some minor features like recurring payments, and exporting transactions to excel doesn't break them out which makes accounting more difficult.

Alternatives considered

[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[TriNet PEO](https://www.capterra.com/p/192254/TriNet/)

Reason for choosing Justworks

Great product, low cost, and hands-on customer service. Can't beat it.

Review Source

VR

Verified Reviewer  
Founder, COO  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Streamlines life for startups"

July 29, 2020

5.0

Positive

Pros

Justworks is easy to use and maintains a high service level, both from customer support and the HR services (which act as an outsourced HR team until we bring it in-house)

Cons

We had some bumps in the road submitting information to state of NY to inform them we were working with a PEO, which led to a few letters that consumed a bit of time but were eventually cleared

Reason for choosing Justworks

Justworks was able to provide healthcare to our company when we were only 2 FTEs while Gusto requires 4.

Review Source

Diana S.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Easy to Use & Saves tons of time for a business owner!"

September 27, 2019

5.0

Overall very positive. Started with Justworks with my first hire and it made it a breeze, plan on continue using Justworks as company continues to grow.

Pros

Website interface is easy to use, streamlined. I like the Quickbooks Online integration I like the easy of comparing Health insurance and other benefits plans during selection and enrollment periods Payroll & PTO calendar sync with Outlook is a small touch but is SUPER useful

Cons

I only docked one star because there isn't really an easy way to contact customer service by phone. Things are funneled to live chat or email first. However, live chat seems responsive and I've had only good customer service experiences.

Alternatives considered

[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)[TriNet PEO](https://www.capterra.com/p/192254/TriNet/)

Reason for choosing Justworks

Justworks seemed way more willing to work with smaller sized companies under 5 employees, which is where we are at. Also their billing was completely transparent. Very happy with my decision.

Review Source

EE

Evan E.  
CEO  
Internet  
Used the software for: 1-2 years

### "Justworks for a Series A tech startup"

February 27, 2020

5.0

We've used Gusto before, which was also good, but found Justworks to be more affordable and useful at the point that we started adding benefits instead of just payroll.

Pros

24/7 live support via Slack is a game changer that I wish every provider would offer. Software itself is very easy to use and setup, benefits are extensive so you can really customize to your team's needs. So much just happens on its own without my involvement which is great.

Cons

Not much functionality around contractors, and can't handle international contractors at all I believe, so we have to use other solutions here. Also no way to schedule recurring reimbursements for benefits that aren't part of the ones they offer already (like if you want to reimburse for a monthly gym membership that isn't ClassPass).

Alternatives considered

[Rippling](https://www.capterra.com/p/172127/Rippling/)

Reason for choosing Justworks

Founder reviews for Rippling had some nightmare stories.

Review Source

RW

Robert W.  
VP of Operations & Technology  
Marketing and Advertising  
Used the software for: 1-2 years

### "Straightforward Dashboard with Excellent Support"

February 27, 2020

4.0

Overall my experience with JustWorks has been a positive one. Their support team are easy to access and answer questions quickly.

Pros

Employee and contractor management solutions are super easy and straightforward. Benefits solution, including the Time Off options, are also easy to use and administer. Employees love the simple dashboard used for accessing review docs, submitting time off requests, and accessing contractor contacts.

Cons

Wish vendors were treated like contractors, with the ability to store documents associated with vendors and add them to company directory.

Reason for choosing Justworks

n/a

Switched from

[BambooHR](https://www.capterra.com/p/110968/BambooHR/)

We need the PEO features including payroll/1099 payments and the power of larger group getting more competitive insurance premiums.

Review Source

SG

Sandy G.  
Executive Director  
Consumer Services  
Used the software for: Less than 6 months

### "Incredibly intuitive for the entire team"

April 7, 2020

5.0

Pros

The transition to Boomr was incredibly easy. The customer support team is fantastic and they are incredibly responsive and willing to find a resolution to any issues we have. All of my staff find it simple and intuitive to use and it's made our payroll and invoicing so much easier.

Cons

When we signed up for Boomr we were told that a scheduling component would be added in the first quarter of 2020. There have been issues with that and now the message it will likely be released in the third quarter of 2020. While we didn't sign on specifically for scheduling, it would help us streamline our system and reduce redundancy.

Switched from

[CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)

CareSmartz is really designed for the healthcare industry. While we provide in-home care and were assured that the product would meet all of our needs, it was complicated and incredibly time consuming. There were so many features that we had to bypass in order to utilize the things we needed. The customer service team promised us things they could not deliver and when asked about them they became defensive and rude.

Review Source

VR

Verified Reviewer  
Fulfillment Associate  
Information Technology and Services  
Used the software for: 2+ years

### "Highly-Consistent and Solid Peo as Usual"

January 25, 2025

4.0

After using Justworks for more than 2 years, I was very satisfied about the product and the features. Hands down for the simplicity of the features and no major issues found. However, I would have hoped that there are advanced functions and integrations to make our structure more efficient cohesive, like time-tracking integration.

Pros

Very easy to use and also easy to understand; has plenty of features for HR to utilize. Insurances, benefits and documentations are also provided.

Cons

Despite the the simplicity, I would have really wished integrations and advanced features, such as tracker, are included for a more improved performance.

Review Source

AZ

Alexander Z.  
CRO  
Media Production  
Used the software for: Less than 6 months

### "Comprehensive HR Solution for Small Businesses"

February 5, 2025

5.0

Overall, Justworks has been a valuable tool for managing HR needs.

Pros

Justworks simplifies HR management, making it easier to handle payroll, benefits, and compliance all in one place. Great platform!

Cons

The pricing can be on the higher end, expensive!

Review Source

CM

Cam M.  
Sr. Director  
Sports  
Used the software for: 2+ years

### "Simply put, Justworks just works"

June 26, 2023

5.0

Understanding your business needs at different portions of the remote-work industry is difficult but with Justworks Hours, it's easy and seamless to visualize (and pay) our hard-working efforts from our entire staff

Pros

We really like the ease of deployment for Justworks -- but mainly the ease at keeping track of both our full-time and our contracted employees is pivotal. The access to our staff directory and the hours they all keep allows freedom to work from anywhere.

Cons

There isn't a single feature that I can say we have any issue with this. It's quite literally a perfect product.

Review Source

MC

Maggie C.  
Bookkeeper/HR  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "JustWorks saves us time and keeps our HR organized"

February 27, 2020

5.0

We are small and do not need to spend a ton of time/resources on HR right now, but we do have HR needs. JustWorks has been a great way to gently launch into managing payroll and becoming familiar with other benefits we can add in the near future, as we add employees. (Since we only have 2 employees right now and only one is full time, we are not yet eligible for health benefits.) I find the payroll transactions very easy to follow. I do the bookkeeping for the business, as well, but we don't use your automatic Quickbooks feed at this point.

Pros

I love that JustWorks handles all filing and calculations for payroll and also offers benefit options you can add as your company size grows. I find it incredibly easy to use and navigate and, on the few instances where I've had questions, I can often find the info in FAQx. We started using JustWorks last year with 2 employees (one PT, one FT) and can handle payroll very easily + it will be a breeze to add other benefits (health, etc.) as we're eligible. I like that I get notifications about deadlines, as well as updates on relevant state law changes that may affect us. One feature I especially like that I didn't even really consider before we started using the software is that access to templates for creating employee handbooks/policies, etc. Since we're small and growing, these things are important to do, but I don't think we'd tackle them as early in the process if we didn't have solid templates to start with that only required moderate modifications.

Cons

Some of the benefits eligibility is difficult to navigate, but I have a feeling that's more a function of that information being dense, rather than it being unavailable. One thing I've tried to do several times is to download a PDF of our biweekly payroll invoices (our company payroll costs + employer/employee tax breakdown) and that feature is unavailable. I always end up printing it and saving as a PDF, but would much prefer that I could just download a PDF of our broken down bill.

Reason for choosing Justworks

The salesperson/rep we worked with was extremely helpful and knowledgeable, and Justworks seemed like the right scale for where we were: doing substantial business, but only just beginning to have employees, but also knowing that we'll hire 1-3 more people this calendar year and that we wanted to be prepared to grow.

Review Source

Sara Y.  
Operations Associate  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Easy to navigate, even easier to understand"

January 28, 2022

4.0

Justworks is just that good. It is easy to navigate and understand. I never fall behind on deadlines or lose important information. It's all in Justworks when I need it.

Pros

I like that all of my payroll information is easily accessible with an intuitive user-interface. For example, the platform reminds me when certain items are due such as healthcare insurance enrollment and W-2 tax information. It also notifies me of any status changes like salary increases, promotions, and the like. The software is also secure since it requires two factor authentication every time I login.

Cons

It can take a while for changes to be reflected in the platform. For example, I would recommend adding new employees a few days before their start time to ensure that Justworks recognizes them when they login for the first time, without delay.

Review Source

KS

Karen S.  
HR Manager  
Computer Software  
Used the software for: Less than 6 months

### "JustWorks is amazing!!! "

September 11, 2020

5.0

Our former payroll/benefits system was clunky, extremely manual, hard to use, and the customer serviced wasn't amazing. JustWorks literally has made our lives so much easier.

Pros

\- The overall ease of use is just amazing. You can tell it was built by someone that was focused on the user experience! It's easy to use for admins and employees. - Enrolling and viewing benefits is so clear and easy. Again, same theme, easy to understand and easy to use! - Customer service!!! The slack channel is amazing. Everyone I've ever talked to is incredibly helpful and knowledgeable! Our account manager is also incredible. Being able to have your questions answered in minutes vs days is the best thing and it's made our lives so much easier. - The payroll process is so simple it's almost hard to believe. Everything is automated so your payroll people don't have to spend hours redoing the same process every other week. - Onboarding process for new hires is amazing!! It's so easy and makes it a simple process for the new hire and the employer.

Cons

It doesn't integrate with our 401(k) but we use a smaller company for our 401(k) and it's so easy to set it up a manual deduction. Not really a con in my opinion.

Reason for choosing Justworks

JustWorks customer service, ease of use, benefits and payroll process were all the reasons we chose JustWorks. If you are a small or even large business, JustWorks is the way to go. We are so thrilled with JustWorks and our experience with them has been nothing but amazing. It feels corny being so excited about a payroll/benefits software but it's so easy to use and a seamless process it's hard not to!!!

Review Source

AD

Amanda D.  
Operations Coordinator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Justworks for Nonprofits"

April 22, 2022

5.0

Overall, Justworks provides a user-friendly interface and excellent customer support. Configuring settings and compliance on the back-end has proven to be a bit difficult for administrators and HR managers; however, it does provide a positive experience for front-end users.

Pros

Justworks is extremely user friendly on the front-facing end. It is easy to navigate, enter information, update user accounts, and access important records.

Cons

There are several features on the back-end that could be improved, specifically with payroll tracking for contractors and employees. Due to how Justworks calculates annual payroll on the back-end, it is very difficult to get an accurate report of the actual amounts paid out to contractors and employees. Improved reporting on the back-end financials would be very helpful for financial procedures, especially as a nonprofit subject to an annual audit.

Review Source

Anna Ruth W.  
Founder + CEO  
Public Relations and Communications  
Used the software for: 6-12 months

### "Switched from Trinet, and never looking back"

October 10, 2018

5.0

Overall, it's benefitted employee engagement, increased efficiency and decreased costs. Basically, Justworks does what every HR software vendor claims to do, but very very few ever achieve.

Pros

The software UI/UX is lightyears ahead of stodgy, archaic software like Trinet. It's also modern and sleek, which makes my employees just feel good and more confident in using the system. It's so much easier to navigate and offers valuable, yet simple, features that amazingly - clunky systems like Trinet can't manage to code into their dashboards. For example, Justworks lets us direct deposit pay to contractors via the software (with Trinet we had to use a separate processing system like PayPal to pay contractors). It also includes a cool company calendar that employees can login to view upcoming holidays, paydays, etc. Finally, it makes requesting PTO seamless and actually fun for the end user. On top of it all - Justworks offers us cheaper insurance plans (which benefit's my team's pocket books) and is a fraction of the overall monthly fee.

Cons

It's really hard for me to find a con. The only one I can say is that they don't offer white-glove, concierge services to answer more "complex" HR questions. I've heard Justworks might be adding a professional services team to resolve this.

Review Source

II

Imam I.  
HR Manager  
Real Estate  
Used the software for: 1-2 years

### "Why Justworks Is The Real Deal"

June 4, 2024

4.0

Pros

It comes with amazing time tracking features Payroll reporting is easy with Justworks Payroll management is also great and very helpful

Cons

No issues with Justworks. No feature has failed.

Review Source

VR

Verified Reviewer  
Program Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Perfect PEO for a small nonproft"

March 17, 2020

5.0

It's a huge time-saver, and enables us to offer more benefits than otherwise possible.

Pros

It has enabled us to offer so many more benefits than previously, at a price that is much more reasonable than any previously existing PEO. It's great that it is all on a single platform, and the customer support has been very responsive.

Cons

The integration with QuickBooks online is not amazing. They need to continue to update the site for better usability, especially their reporting section. I would like more offerings and features.

Alternatives considered

[TriNet PEO](https://www.capterra.com/p/192254/TriNet/)

Reason for choosing Justworks

Pricing and features.

Review Source

Lauren G.  
Manager of People Operations & Employee Experience  
Consumer Goods  
Used the software for: Less than 6 months

### "Absolutely love Justworks"

September 26, 2018

5.0

Justworks has saved us from an incredibly outdated software which is an absolute behemoth and hard to use. Justworks makes me more efficient, reduces questions from employees and makes me feel confident that if I don't have the answer they definitely will. I would highly recommend making the switch.

Pros

Justworks is amazing. We have been onboarding them as we transition from TriNet and I could not be happier. They have answered every question--whether big or small. They have an amazing support team. I also was able to talk to someone from their HR support team, and they are super knowledgeable but also very nice and engaging without being dry. I feel like I am in great hands as we make this switch. The UI is also excellent and employees love how easy it is to use.

Cons

There are some minor glitches here and there that I will notice (i.e. display issues etc.), but the minute I tell them they get it fixed by EOD. I appreciate the swiftness in which they deal with problems.

Review Source

JR

Jessica R.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Super easy to use!"

April 13, 2022

5.0

My employees find it easy to use. I find it easy to monitor and manage time keeping.

Pros

JustWorks is a very easy to use, efficient and accurate time tracking system.

Cons

I do not like that I can not update the time until the employee has clocked out for the day (for instance if they forget to clock in and then clock in later- I can not make updates until end of day clock out)

Review Source

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