--- title: "Page 2 | Justworks Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Justworks the right Human Resources solution for you? Explore 741 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/223913/Justworks/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Justworks 4.6 (745) [View alternatives](https://www.capterra.com/p/223913/Justworks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Page 2 - Reviews of Justworks ## Showing most helpful reviews Showing 26-50 of 745 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use People and Talent Lead Used the software for: 1-3 years ### "Solid PEO for small & growing companies" August 16, 2024 4.0 Pros The interface is for the most part intuitive and their customer support team is usually very helpful and if they don't have the answers I need, then they will get back to me with something after taking some time to figure it out. Justworks makes pay, benefits and some areas of compliance very easy to manage. Cons Some parts of JW administration is not customizable, which can be an obstacle when trying to implement a strategy for our team that's not completely in line with the Justworks standard/default. Review Source HR Manager Used the software for: Less than 1 year ### "JustWorks is amazing!!! " September 14, 2020 5.0 Our former payroll/benefits system was clunky, extremely manual, hard to use, and the customer serviced wasn't amazing. JustWorks literally has made our lives so much easier. Pros \- The overall ease of use is just amazing. You can tell it was built by someone that was focused on the user experience! It's easy to use for admins and employees. - Enrolling and viewing benefits is so clear and easy. Again, same theme, easy to understand and easy to use! - Customer service!!! The slack channel is amazing. Everyone I've ever talked to is incredibly helpful and knowledgeable! Our account manager is also incredible. Being able to have your questions answered in minutes vs days is the best thing and it's made our lives so much easier. - The payroll process is so simple it's almost hard to believe. Everything is automated so your payroll people don't have to spend hours redoing the same process every other week. - Onboarding process for new hires is amazing!! It's so easy and makes it a simple process for the new hire and the employer. Cons It doesn't integrate with our 401(k) but we use a smaller company for our 401(k) and it's so easy to set it up a manual deduction. Not really a con in my opinion. Reasons for choosing Justworks JustWorks customer service, ease of use, benefits and payroll process were all the reasons we chose JustWorks. If you are a small or even large business, JustWorks is the way to go. We are so thrilled with JustWorks and our experience with them has been nothing but amazing. It feels corny being so excited about a payroll/benefits software but it's so easy to use and a seamless process it's hard not to!!! Review Source Operations Coordinator Used the software for: 1-3 years ### "Justworks for Nonprofits" May 4, 2022 5.0 Overall, Justworks provides a user-friendly interface and excellent customer support. Configuring settings and compliance on the back-end has proven to be a bit difficult for administrators and HR managers; however, it does provide a positive experience for front-end users. Pros Justworks is extremely user friendly on the front-facing end. It is easy to navigate, enter information, update user accounts, and access important records. Cons There are several features on the back-end that could be improved, specifically with payroll tracking for contractors and employees. Due to how Justworks calculates annual payroll on the back-end, it is very difficult to get an accurate report of the actual amounts paid out to contractors and employees. Improved reporting on the back-end financials would be very helpful for financial procedures, especially as a nonprofit subject to an annual audit. Review Source Anna Ruth W. Founder + CEO Used the software for: Less than 1 year ### "Switched from Trinet, and never looking back" October 12, 2018 5.0 Overall, it's benefitted employee engagement, increased efficiency and decreased costs. Basically, Justworks does what every HR software vendor claims to do, but very very few ever achieve. Pros The software UI/UX is lightyears ahead of stodgy, archaic software like Trinet. It's also modern and sleek, which makes my employees just feel good and more confident in using the system. It's so much easier to navigate and offers valuable, yet simple, features that amazingly - clunky systems like Trinet can't manage to code into their dashboards. For example, Justworks lets us direct deposit pay to contractors via the software (with Trinet we had to use a separate processing system like PayPal to pay contractors). It also includes a cool company calendar that employees can login to view upcoming holidays, paydays, etc. Finally, it makes requesting PTO seamless and actually fun for the end user. On top of it all - Justworks offers us cheaper insurance plans (which benefit's my team's pocket books) and is a fraction of the overall monthly fee. Cons It's really hard for me to find a con. The only one I can say is that they don't offer white-glove, concierge services to answer more "complex" HR questions. I've heard Justworks might be adding a professional services team to resolve this. Review Source IH Imam H. HR Manager Used the software for: 1-3 years ### "Why Justworks Is The Real Deal" June 10, 2024 4.0 Pros It comes with amazing time tracking features Payroll reporting is easy with Justworks Payroll management is also great and very helpful Cons No issues with Justworks. No feature has failed. Switched from [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)[Namely](https://www.capterra.com/p/143606/Namely/) Review Source Program Director Used the software for: 3-5 years ### "Perfect PEO for a small nonproft" March 19, 2020 5.0 It's a huge time-saver, and enables us to offer more benefits than otherwise possible. Pros It has enabled us to offer so many more benefits than previously, at a price that is much more reasonable than any previously existing PEO. It's great that it is all on a single platform, and the customer support has been very responsive. Cons The integration with QuickBooks online is not amazing. They need to continue to update the site for better usability, especially their reporting section. I would like more offerings and features. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[TriNet PEO](https://www.capterra.com/p/192254/TriNet/) Reasons for choosing Justworks Pricing and features. Review Source Lauren G. Manager of People Operations & Employee Experience Used the software for: Less than 1 year ### "Absolutely love Justworks" September 27, 2018 5.0 Justworks has saved us from an incredibly outdated software which is an absolute behemoth and hard to use. Justworks makes me more efficient, reduces questions from employees and makes me feel confident that if I don't have the answer they definitely will. I would highly recommend making the switch. Pros Justworks is amazing. We have been onboarding them as we transition from TriNet and I could not be happier. They have answered every question--whether big or small. They have an amazing support team. I also was able to talk to someone from their HR support team, and they are super knowledgeable but also very nice and engaging without being dry. I feel like I am in great hands as we make this switch. The UI is also excellent and employees love how easy it is to use. Cons There are some minor glitches here and there that I will notice (i.e. display issues etc.), but the minute I tell them they get it fixed by EOD. I appreciate the swiftness in which they deal with problems. Review Source Office Manager Used the software for: 3-5 years ### "Super easy to use!" April 18, 2022 5.0 My employees find it easy to use. I find it easy to monitor and manage time keeping. Pros JustWorks is a very easy to use, efficient and accurate time tracking system. Cons I do not like that I can not update the time until the employee has clocked out for the day (for instance if they forget to clock in and then clock in later- I can not make updates until end of day clock out) Review Source Assistant PM Used the software for: 1-3 years ### "Easy UI/UX and organized" September 18, 2025 4.0 It has been easy. They do the security check (sending a one-time password) every time I log in on my phone, which is helpful and I appreciate it, but I wish it would remember that it's the same device. Pros Information isn't clustered. With other such platforms, there are so many options that make it confusing. Justworks is pretty limited with the information that our company stores. Cons I think the information can be organized better. There is different information stored under different headings that are too similar; this is more evident on the app versus the web interface. Review Source Janne L. Finance and Commerce Used the software for: 1-3 years ### "Compliance and Organization" May 7, 2025 5.0 It streamlines human resources processes, making each process more agile and thus achieving more useful performance. It reduces the error rate in payrolls by having clearer information gathered on a single platform. Pros It's a very modern software that provides organization and compliance support for human resources services, making everything easier to manage, such as hiring, onboarding, and paying very accurately. It has the right tools to help maintain a more streamlined workflow and ensure compliance with all administrative procedures. Cons I don't really dislike it at all because all its tools work perfectly without errors or slow loading times. Review Source head of people Used the software for: Less than 1 year ### "Great choice for small to midsize businesses seeking a reliable, streamlined HR and payroll solution." July 21, 2025 5.0 Easy to use, great to manage HR for smaller teams. We used it for our team based in the US and made the employee management process easier. Pros User-friendly interface: intuitive, clean platform that's easy for both admins and employees to use. Also great support team. Cons Lacks robust features needed for larger, multinational organisations- but great for managing smaller teams. Limited integrations: fewer third-party software integrations compared to more established HR platforms. Review Source Enterprise Account Executive Used the software for: 3-5 years ### "Great solution & folks behind it" April 28, 2025 4.0 Overall great, and I would absolutely recommend to anyone. Easy to use solution, has everything a small business could need, and fantastic support. Pros Easy to use and despite us being a really small company, we received really great support across all the various teams we interacted with: tax, benefits, health, sales, success, support, etc. White glove service and a very straightforward product. Cons I don't think there is anything I like least about Justworks. Previously they didn't offer global employee support, and once they added it we couldn't move to it because there weren't great local health plan options. Review Source Customer service support Used the software for: 1-3 years ### "Great and simple to use " June 3, 2025 5.0 It was good for us to use for all employees. From salaried to actual time managed employees like CRM, LOGISITICS, WAREHOUSE MAINTENANCE, ETC. Pros Easy platform to use , was Able to use this product at a small family business I was working for. Easy to fix mistakes . Cons It can be a. It automated so glitches will happen. However they can be resolved fairly quickly. Color scheme is plain. Review Source Carlotta S. Sr. Escrow Specialist Used the software for: 1-3 years ### "Justworks.... Just Works!" March 13, 2025 4.0 My experience was somewhat above average. I did not incur very many issues when using Justworks. Pros I like that Justworks offers multiple different methods to track your work hours. I am in favor of the added layer of security with the 2-step verification. Cons Justworks can become confusing with submitting time-off requests, ensuring paid holiday hours are included when necessary, and managers editing errors. Review Source Owner Used the software for: I used a free trial ### "Definitely recommend " April 7, 2025 5.0 Great experience overall with JustWorks, just as the name says, it JustWorks. Pros The interface is clean and easy to use, it's intuitive and self explanatory for everyone. Cons The only issue I had is the pricing is kind of high for small businesses. Review Source Karan K. Senior Accountant Used the software for: Less than 1 year ### "Fantastic Product" February 11, 2025 4.0 Overall product is Amazing i would love to recommend this to others Pros Best product for startups and multi state operations who needs advanced benefits and features and low pricing Cons Only thing i don't like about it is that for large companies and organization who needs to work for number of people its not worth it. Review Source Larissa L. Pilot Used the software for: I used a free trial ### "It just works " February 3, 2025 5.0 Pros Ease of use. Smooth and efficiciently designed Cons Nothing comes to mind, it seems to work properly Review Source Recruiting Coordinator Used the software for: 3-5 years ### "Amazing PEO and HR Product" April 24, 2023 4.0 I loved using Justworks and I think they are thoughtful in their design and product updates. Pros They make everything about managing your employees payroll, benefits and compliance easy to manage. During COVID, they mobilized really quickly so that companies could have the correct reporting to file for COVID relief federal initiatives and were a huge reason why companies were able to received their relief packages. I love their UI and I think their platform is super intuitive and user friendly. Cons At times, their customer support can be backed up, however you will always received a response from someone who is extremely knowledgable in the product and they will ensure your questions are answered. Review Source Cam M. Sr. Director Used the software for: 3-5 years ### "Simply put, Justworks just works" June 28, 2023 5.0 Understanding your business needs at different portions of the remote-work industry is difficult but with Justworks Hours, it's easy and seamless to visualize (and pay) our hard-working efforts from our entire staff Pros We really like the ease of deployment for Justworks -- but mainly the ease at keeping track of both our full-time and our contracted employees is pivotal. The access to our staff directory and the hours they all keep allows freedom to work from anywhere. Cons There isn't a single feature that I can say we have any issue with this. It's quite literally a perfect product. Review Source President Used the software for: 1-3 years ### "Justworks is an excellent PEO for small business" February 28, 2020 5.0 Justworks is a PEO, which stands for Professional Employment Organization. The software is the tool you use to administrate most of your company's activities with the PEO. PEO's come in various business models, but here is the way to think about them: if you are a small business that wants to outsource payroll AND a full set of benefits (health insurance, 401K, dental insurance, workers comp, short term disability, long term disability, paid holidays, paid time off) to your full-time employees), one of your best options is to use a PEO. For payroll, tax and benefit purposes, Justworks becomes the "employer" of your employees. You remain the employer in terms of hire/fire/train/ performance appraisal. You select what benefits you want to offer, and have fairly good flexibility on whether you want the "gold plated" benefits or the "just good enough" benefits or something in between. As the employer, you pay roughly $80 - $99 per month per full time employee for payroll services, plus the cost of the benefits you choose to provide to your employees. As a very small business, using a PEO was by far the best option for me to provide big-company benefits. Pros When I shopped about two years ago, Justworks was by far the best AND lowest cost option. Justworks customer support (think of them as your Human Resources department for benefits and payroll) is top notch. We get answers to our questions within a few hours, and have always gotten satisfactory responses to issue. Their payroll service has always been satisfactory, and they allow my company to offer "big company" benefits. Cons I really have no complaints about Justworks. When I was shopping for PEOs, I found lots of nightmare reviews of all the other PEOs I found. The large payroll companies also have terrible reviews. I never found a bad review of Justworks, and now I know why. They are a great service provider. The only way I can imagine leaving them is if my company grows so large that it makes sense to have an internal HR and payroll department. Switched from Wanted a better payroll service and the ability to offer "big company" benefits. Reasons for choosing Justworks Justworks had no negative reviews, and provided exactly what my company needed at the lowest price we could find. Review Source Director of Administrative Services Used the software for: Less than 1 year ### "Very Satisfied Customer..." July 30, 2020 5.0 After the transition from sales to the onboarding process with the implementation, \[SENSITIVE CONTENT HIDDEN\] was fantastic and helped me set up the employees and explained all the different parts to the software. She then introduced me to our account manager, \[SENSITIVE CONTENT HIDDEN\], which I had the opportunity to meet. Overall, the experience was terrific and wished I knew about Justworks earlier. We indeed are so appreciative and grateful for the assistance from the Justworks Team. Pros I love that the Justworks software has everything in one area. You have access to the employees' information, payroll, benefits, PTO policies, invoicing, and compliance items. It is easy, functional, saves a lot of time after the initial setup. There are multiple ways our employees can reach out if someone in our HR department is not available. Cons At this time, I do not have any cons. The Justworks team is always keeping our firm updated with news and other information within the platform or via email. Switched from [QuickBooks Desktop Payroll](https://www.capterra.com/p/174981/QuickBooks/) We were able to be part of a Professional Employer Organization (PEO). This gave our company access to health insurance with larger group benefit pricing. Health insurance options are limited and extremely expensive when you are a smaller firm. Also, having everything in one area versus working with many software programs made the decision to switch very easy. In addition, our firm saved over $21,000 annually due to purchasing health insurance as a PEO with Justrworks. Reasons for choosing Justworks \[SENSITIVE CONTENT HIDDEN\] in the sales department worked on analyses with a census that our firm sent him. He came up with different options regarding obtaining health insurance and how the software would help our firm. He answered all of our questions and concerns and explained how the onboarding process would go, monthly costs, and was upfront about everything. \[SENSITIVE CONTENT HIDDEN\] was very professional throughout the process and listened to what we wanted. He checks in with our firm often to make sure everything is working smoothly. Review Source Bookkeeper/HR Used the software for: Less than 1 year ### "JustWorks saves us time and keeps our HR organized" February 28, 2020 5.0 We are small and do not need to spend a ton of time/resources on HR right now, but we do have HR needs. JustWorks has been a great way to gently launch into managing payroll and becoming familiar with other benefits we can add in the near future, as we add employees. (Since we only have 2 employees right now and only one is full time, we are not yet eligible for health benefits.) I find the payroll transactions very easy to follow. I do the bookkeeping for the business, as well, but we don't use your automatic Quickbooks feed at this point. Pros I love that JustWorks handles all filing and calculations for payroll and also offers benefit options you can add as your company size grows. I find it incredibly easy to use and navigate and, on the few instances where I've had questions, I can often find the info in FAQx. We started using JustWorks last year with 2 employees (one PT, one FT) and can handle payroll very easily + it will be a breeze to add other benefits (health, etc.) as we're eligible. I like that I get notifications about deadlines, as well as updates on relevant state law changes that may affect us. One feature I especially like that I didn't even really consider before we started using the software is that access to templates for creating employee handbooks/policies, etc. Since we're small and growing, these things are important to do, but I don't think we'd tackle them as early in the process if we didn't have solid templates to start with that only required moderate modifications. Cons Some of the benefits eligibility is difficult to navigate, but I have a feeling that's more a function of that information being dense, rather than it being unavailable. One thing I've tried to do several times is to download a PDF of our biweekly payroll invoices (our company payroll costs + employer/employee tax breakdown) and that feature is unavailable. I always end up printing it and saving as a PDF, but would much prefer that I could just download a PDF of our broken down bill. Reasons for choosing Justworks The salesperson/rep we worked with was extremely helpful and knowledgeable, and Justworks seemed like the right scale for where we were: doing substantial business, but only just beginning to have employees, but also knowing that we'll hire 1-3 more people this calendar year and that we wanted to be prepared to grow. Review Source Michael A. HR- Specialist Used the software for: I used a free trial ### "Justworks! Will work for you!" September 26, 2024 4.0 If you are looking for app that will help you in Working! Justworks is the app that will WORK FOR YOU! Pros All features of Justworks really helps us Cons For now I do not have any issues using Justworks Review Source ME Mike E. President Used the software for: 3-5 years ### "One of the best decisions we've ever made for our small business!" July 30, 2020 5.0 Justworks helps alleviate all the hassles of dealing with payroll, HR, and compliance that plagued us for so long. We no longer have to worry about the IRS, new employee set up is simple and quick, and their customer service team is always there for us when we need them (and super helpful, too). The company (Justworks) truly cares about our business and making things easier for us in so many ways. When the Covid-19 pandemic hit and all the new laws were passed earlier this year to help us navigate the pandemic, Justworks was always on top of things and make it very easy for us to apply for the PPP loan accurately and quickly. We got that loan and that has made a world of difference for our business this year! Thank you!!! Pros The Justworks software is top-notch, very intuitive, and if there are ever any issues with it, their customer service team is always ready to help. I think the thing I like most about their software/platform is that it has eliminated so much paperwork for our business. Everything is digital and very user-friendly. Can't imagine life without it anymore! Cons Honestly, I can't think of one thing that I have a problem with. Justworks seems to always be one step ahead of us and that is truly appreciated! Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) I wanted a platform/software that would eliminate any chance of me making mistakes that would lead to letters from the IRS. Justworks has done that! Reasons for choosing Justworks Justworks seemed to be the easiest to use. Review Source Julie G. VP, Operations Used the software for: 3-5 years ### "Justworks - Just do it" July 31, 2020 5.0 Amazing across the board! Pros Justworks is so user friendly and simple to setup - the Customer Support and Account Management team is incredible - so friendly, supportive, and timely with their responses! Even if they're stumped about a question or issue happening with our team, they get back to me right away to let me know that they are investigating. In general, it is a great first impression for new hires during the onboarding process - everything they need (benefits, payroll, etc) is all in one place. Such a time saver for us, and has saved us the need to hire a full time person to manage HR Operations. Cons Honestly, nothing right now. There are things that the team is still working on building out, but their Product team is super communicative and open to feedback. Switched from [TriNet PEO](https://www.capterra.com/p/192254/TriNet/) Trinet was more expensive, not at all user friendly, and did not have the information ready to go for our RMA Tax Credit. Alternatives considered [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[TriNet PEO](https://www.capterra.com/p/192254/TriNet/) Reasons for choosing Justworks Good recommendation from industry, great customer service and initial sales rep experience, price on par with rest of industry, user friendly Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.