# Page 3 | Justworks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Justworks the right Human Resources solution for you? Explore 739 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/223913/Justworks/reviews --- Justworks 4.6 (739) [View alternatives](https://www.capterra.com/p/223913/Justworks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 8th, 2026 # Page 3 - Reviews of Justworks ## Showing most helpful reviews Showing 51-75 of 739 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Matt C. CTO Computer Software Used the software for: 6-12 months ### "Fantastic" November 7, 2019 5.0 Justworks i sby far one of the best service providers that I've worked with across any discipline. The software is easy to use, the help is fantastic, and the support options (email, phone, or my favorite: Slack) are top notch. Whenever I have a question, whether about the software or about a specific payroll or benefits question, I hop on Slack and am able to chat with a representative within a couple of minutes. I've found them universally to be knowledgeable and helpful. Pros Justworks of course isn't just a software package, but the software itself is top notch. It's easy to use, a complete solution, and makes it easy to adminster our entire workforce quickly. If I had to pick the best attribute, it would be management of payroll. Prior to Justworks we had bounced around between a few different payroll providers, and the experience was subpar. With Justworks it's point and click, and I can walk away with confidence knowing that it will be done correctly. Cons I would like to see more training offerings built into the platform, for example a general training course for new managers, but I can't think of any other offerings that are lacking. Alternatives considered [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing Justworks Justworks had a better reputation and better software, and the pricing was much more attractive. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) We began looking at Justworks as a benefits option (moving from traditional health insurance to a PEO), but we were blown away by the service and software offerings that came with it. Review Source JP Josh P. Director of Business Development Education Management Used the software for: 2+ years ### "Boomr is Amazing!" November 11, 2019 5.0 I love the chat option with Boomr, so many of my difficult questions have been answered with a simple chat. \[SENSITIVE CONTENT HIDDEN\] has been amazing and extremely responsive to all my questions, even if the answer isn't the direction I hoped it would be. Pros I love the time tracking features with the app. We recently started using the Time Off Requests and it has helped us to track our time off requests more efficiently as well as effectively. We love the ability to track lengths of lunches and being able to see the "approaching overtime" tracker on the desktop version. Cons 1 thing that I wish the software did was able us to track "unpaid time off". I understand the reasons it doesn't but if we had this ability it would eliminate our need to use a secondary software to process all time off requests. As it stand right now, we still have 2 different time allocation systems we have to use in order to show all of our needs. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Justworks The ability to download the app on different devices and the simplicity of the app itself. Review Source SP Shannon P. Human Resources Manager Marketing and Advertising Used the software for: 6-12 months ### "So Happy I Made the Switch to JustWorks!" November 7, 2019 5.0 My team and I evaluated several PEO options before ultimately choosing to go with JustWorks. JustWorks was the most cost-effective, with the best benefit offerings for my employees, the most intuitive user interface and allowed me to have the most control of all of my employee's data. Pros The tool is extremely user-friendly. I did very limited training for my employees to learn how to use it because of the intuitive user-interface. The Customer Support team is fantastic! I can call up my Account Manager or quickly use the chat feature and I always get a quick and friendly response and a resolution to my question or issue. Cons The services may not be as comprehensive as other PEO systems, but my Account Manager is always quick to recommend a tool or service that would be compatible (example: applicant tracking system). Reason for choosing Justworks For all of the reasons I mentioned above, but especially the overall cost was better as well of the more cost-effective and varied benefits offerings for my employees was a big draw. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) The company was previously supported by ADP TotalSource and was paying for a lot of additional enterprise-level functionality that we did not need as a small business. Their system was not easy for my employees to use, too expensive, and the last benefits renewal was going to be a 50% increase in cost to my employees. Review Source KS Karen S. HR Manager Computer Software Used the software for: Less than 6 months ### "JustWorks is amazing!!! " September 11, 2020 5.0 Our former payroll/benefits system was clunky, extremely manual, hard to use, and the customer serviced wasn't amazing. JustWorks literally has made our lives so much easier. Pros \- The overall ease of use is just amazing. You can tell it was built by someone that was focused on the user experience! It's easy to use for admins and employees. - Enrolling and viewing benefits is so clear and easy. Again, same theme, easy to understand and easy to use! - Customer service!!! The slack channel is amazing. Everyone I've ever talked to is incredibly helpful and knowledgeable! Our account manager is also incredible. Being able to have your questions answered in minutes vs days is the best thing and it's made our lives so much easier. - The payroll process is so simple it's almost hard to believe. Everything is automated so your payroll people don't have to spend hours redoing the same process every other week. - Onboarding process for new hires is amazing!! It's so easy and makes it a simple process for the new hire and the employer. Cons It doesn't integrate with our 401(k) but we use a smaller company for our 401(k) and it's so easy to set it up a manual deduction. Not really a con in my opinion. Reason for choosing Justworks JustWorks customer service, ease of use, benefits and payroll process were all the reasons we chose JustWorks. If you are a small or even large business, JustWorks is the way to go. We are so thrilled with JustWorks and our experience with them has been nothing but amazing. It feels corny being so excited about a payroll/benefits software but it's so easy to use and a seamless process it's hard not to!!! Review Source Jessica O. Manager of Human Capital Used the software for: 6-12 months ### "I use JustWorks everyday to keep track of all my HR needs. From payroll to 401K and tracking PTO." May 16, 2018 5.0 Pros I love the ease of JustWorks platform. We used another PEO before switching to JustWorks and all reporting and features were third party integrations that never worked. JustWorks is a one stop shop and has updated access to anything and everything you may need. Their on-boarding process is detailed and customer focused and they even answered questions from my team about insurance concerns. They walked me through the transition step by step and were available immediately to answer any questions I had. I could go on for days about how much easier JustWorks has made my job! Cons Because JustWorks is so new, there are a few reports that they haven't implemented yet. We have a PTO accrual system that rolls over every year but maxes out at 96 hours (this changes based on goals) and JustWorks has no way to track this. Once a day is used, it can be recouped by working another month, encouraging employees to take time off. It's been difficult for me to try and track this and when asked about it, JustWorks said it's not something they have developed yet. Review Source IK Irina K. VP of Finance Investment Banking Used the software for: 1-2 years ### "Justworks Platform" November 8, 2019 5.0 The breakdown of all fees and taxes is very transparent in the system which allows me to produce accurate reports for the management with minimal effort. Great customer service allows to solve issues and get my questions answered without any wait time. Pros The software is very easy to use, the screens are very intuitive and user-friendly. The information presented in a very clean and efficient form, screens are easy to navigate and understand. The platform offers a variety of services from payroll management, payroll compliance, training, HR tools, and benefit coverage at a very competitive price. Cons There are some reporting that has not been fully developed yet. It is definitely not a show stopper but a very nice and convent feature to have. Since I am a system administrator and act as a VP of Finance for the company I work for, collecting data for reporting purposes is not readily available and requires massaging data. Reason for choosing Justworks I thought that Justworks software was better and the service was priced better. Review Source Anna Ruth W. Founder + CEO Public Relations and Communications Used the software for: 6-12 months ### "Switched from Trinet, and never looking back" October 10, 2018 5.0 Overall, it's benefitted employee engagement, increased efficiency and decreased costs. Basically, Justworks does what every HR software vendor claims to do, but very very few ever achieve. Pros The software UI/UX is lightyears ahead of stodgy, archaic software like Trinet. It's also modern and sleek, which makes my employees just feel good and more confident in using the system. It's so much easier to navigate and offers valuable, yet simple, features that amazingly - clunky systems like Trinet can't manage to code into their dashboards. For example, Justworks lets us direct deposit pay to contractors via the software (with Trinet we had to use a separate processing system like PayPal to pay contractors). It also includes a cool company calendar that employees can login to view upcoming holidays, paydays, etc. Finally, it makes requesting PTO seamless and actually fun for the end user. On top of it all - Justworks offers us cheaper insurance plans (which benefit's my team's pocket books) and is a fraction of the overall monthly fee. Cons It's really hard for me to find a con. The only one I can say is that they don't offer white-glove, concierge services to answer more "complex" HR questions. I've heard Justworks might be adding a professional services team to resolve this. Review Source MP Michael P. COO Apparel & Fashion Used the software for: 6-12 months ### "The whole enchilada" July 29, 2020 5.0 Justworks has been a blessing from the start. On-boarding was simple and their team provided all of the necessary steps to get up and running quickly. Administration in the platform is simple and our employees far prefer the easy access to payroll and benefit documents over our previous system. Finally the consolidation of all relevant documentation, reminders, and JustWorks attention to education has made this platform a huge time saver for our company. Pros The unification of all HR related tasks are a huge plus for a small business. JustWorks is a force multiplier that allows a small business such as ours to provide benefits to our employees in a simple and direct way. There is no need to bounce between multiple platforms, providers, or agents to manage payroll, healthcare, workers comp, etc. Everything is accessible in a simple and intuitive system. Cons Navigating benefits can be a bit of a challenge, however the JustWorks team is always there to help guide you and provide the necessary resources. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Justworks JustWorks is an intuitive platform that enables our company to save hours per week on administration while ensuring our employees have the benefits they need, when they need them. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Paycor was klunky, difficult to navigate and had questionable customer service. Review Source TM Thomas M. Used the software for: ### "Basic Functions are OK, advanced functions are lacking." May 18, 2016 3.0 Pros: 1 Android market 2 tracks previous days worked Cons: 1 Either the app name or icon needs to be modified to reflect its purpose. It's a great name and a professional icon but neither imply its use. Hard to find when looking for it with the rest of my apps. Nothing jumps out that this app is for work. To be honest I almost deleted the app a few times because it appeared to be a social media app (like twitter) in my apps menu that I didn't know how it got there. So, there really should be an icon reflecting a punch card or a dollar sign or a business guy in a suit etc. etc. etc. that makes you think "oh ya that's for work". The same goes for the name, perhaps just "Boomr punch card" ... "Boomr pay tracker" .. "Boomr hour tracker" ... "Boomr for work"... 2 no place to add mileage driven that day 3 can't request time changes through the app (if I mistakenly hit check out or forgot to check in for an hour after being at work). I have to contact my employer via text or email or in person while a note attached to those hours that day within the app would save time and confusion. 4 GPS HAS to be on to check in? I often turn my GPS off for battery saving. I don't want to be forced into turning my GPS on so I can be checked into work to get paid. 5 time stamp is in GMT (Zulu time zone) i believe for some reason? After I click on a specific day and see the details then it's displayed in local time. It needs to be displayed in local time from the beginning, at very least, for the employees. 6 allow rounding if employer permits it. I'd rather get paid to the nearest 15min. Leave the time stamp for the records fine but allow rounding for the nearest quarter hour for pay calculations. For example: let's say 2 employees show up and leave work at the exact same time. One employee may "click" check in while in their car, the second they pull into the parking lot at work and check out the second they leave the parking lot (maximizing their time 'at work'). While the other employee parks, goes upstairs to the office, sits down and then clicks check in. That same employee then checks out as they leave their desk for the day. The way the app is set up now, the two employees will receive different amount of hours (the minutes adding up each day) even though they each actually worked the same amount of time. Both employees should reasonably be getting the same amount of hours paid. For this can only be accomplished by the "buffer zone" created by rounding. Review Source JC Jasmine C. Assistant Consumer Services Used the software for: 1-2 years ### "It does Just Work!!" April 14, 2024 5.0 My overall experience with Justworks is the best and it is very deatailed. i wouldnt trade it for anything else. Pros This app is great and it is amazing, you get to see when your employee wants to be off and when they want to request time off as well. the best to have. Cons I just recently started using and while i havent had any hiccups yet. i have nothing bad to say. Review Source CK Christa K. HR Director Hospital & Health Care Used the software for: 6-12 months ### "Incredible Admin and Employee Support" September 27, 2019 5.0 I have found exemplary employees in all aspects of the process (sales, onboarding rep, account rep, HR support, accounting). I feel thankful every day that I have the support and guidance of Justworks to help navigate the complexities of payroll, benefits, and compliance. Pros The customer service is unmatched with some of the more well known brands. The website is very intuitive, and easy to use. If you do have a problem, or question, there is no ticket system where it takes forever to get a rep. You have a dedicated, accessible account manager who is your go to, and can also work with the 24/7 support team. Instead of every question going through you as an admin, their support team is very hands on and works with your employees as well. Cons There have been a few limitations on the PTO system that I have had to find workarounds to, though I believe this is going to be corrected in the next few months. Reason for choosing Justworks The cost and customer service, along with the ease and intuitiveness of the portal. You don't need a 3 day training course just to start using it. Review Source AG Allison G. HR Manager Information Technology and Services Used the software for: 1-2 years ### "Justworks is a big time saver" September 27, 2019 5.0 Justworks has been a huge time saver for us. Onboarding and terminations are so much easier, payroll essentially runs itself, but perhaps the biggest perk is the great, affordable benefits we now have access to. In the end, even with the JW annual fees, we've saved a lot of money, and provided really great benefits to our employees. Pros The ease of onboarding has saved me countless hours. Cons I wish the PTO visibility was a bit easier for employees. Alternatives considered [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing Justworks Cost savings, mostly. Our sales rep Sanoop at Justworks was also really helpful and made things easy. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) 100% because of the cost of health benefits. Review Source KM Kara M. Director of Human Resources/Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Payroll/Benefit/HR Management Tool Review" July 29, 2020 5.0 From onboarding to continued support this is by far the best system we have ever used. Pros I am blown away but the easy to use management for benefits, payroll and HR. The customer services is always quick and effective. I am often blown away with how Justworks follows up with tools for me to use and to make sure I had my questions resolved. I also appreciate that I can take care of my team all in one place. Cons I would like a couple more reporting options, and if the admin could switch to staff view so that I could always look at what they are looking at to better assist. Reason for choosing Justworks The customer service Review Source RW Robert W. VP of Operations & Technology Marketing and Advertising Used the software for: 1-2 years ### "Straightforward Dashboard with Excellent Support" February 27, 2020 4.0 Overall my experience with JustWorks has been a positive one. Their support team are easy to access and answer questions quickly. Pros Employee and contractor management solutions are super easy and straightforward. Benefits solution, including the Time Off options, are also easy to use and administer. Employees love the simple dashboard used for accessing review docs, submitting time off requests, and accessing contractor contacts. Cons Wish vendors were treated like contractors, with the ability to store documents associated with vendors and add them to company directory. Reason for choosing Justworks n/a Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) We need the PEO features including payroll/1099 payments and the power of larger group getting more competitive insurance premiums. Review Source HB Hadar B. VP HR Computer Software Used the software for: 2+ years ### "Best UI, best value for money, can upgrade their customer support" November 8, 2019 4.0 I'm very happy with their platform, services and prices. Chose to renew our subscription for two years in a row. Others can't compete with their great pricing and their platform. Pros The information is very accessible, the look and feel is 21st century compares to others I've tried in the past. I can find anything I need about employees, payroll and more within 2 minutes max. Cons The customer support can be better. They are very pleasant but are not always on top of things when it comes to different states or open issues. I've had to follow up with our account manager on different issues and once actually insisted on getting a new rep due to a series problem they created for us. Reason for choosing Justworks Their offering was the best one. Saved us a lot of money. Review Source VR Verified Reviewer Program Director Non-Profit Organization Management Used the software for: 2+ years ### "Perfect PEO for a small nonproft" March 17, 2020 5.0 It's a huge time-saver, and enables us to offer more benefits than otherwise possible. Pros It has enabled us to offer so many more benefits than previously, at a price that is much more reasonable than any previously existing PEO. It's great that it is all on a single platform, and the customer support has been very responsive. Cons The integration with QuickBooks online is not amazing. They need to continue to update the site for better usability, especially their reporting section. I would like more offerings and features. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[TriNet](https://www.capterra.com/p/192254/TriNet/) Reason for choosing Justworks Pricing and features. Review Source VR Verified Reviewer Project Manager Telecommunications Used the software for: 2+ years ### "Great all-in-one HR tools for small business. " October 1, 2022 4.0 Pros The employee portal is easy to use and intuitive. PTO administration is easy for the employees and administration. The fact that you can use Justworks to offer health insurance to your employees is a huge perk as well! Cons There aren't really any manjor cons to the software itself. Review Source SG Sandy G. Executive Director Consumer Services Used the software for: Less than 6 months ### "Incredibly intuitive for the entire team" April 7, 2020 5.0 Pros The transition to Boomr was incredibly easy. The customer support team is fantastic and they are incredibly responsive and willing to find a resolution to any issues we have. All of my staff find it simple and intuitive to use and it's made our payroll and invoicing so much easier. Cons When we signed up for Boomr we were told that a scheduling component would be added in the first quarter of 2020. There have been issues with that and now the message it will likely be released in the third quarter of 2020. While we didn't sign on specifically for scheduling, it would help us streamline our system and reduce redundancy. Switched from [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/) CareSmartz is really designed for the healthcare industry. While we provide in-home care and were assured that the product would meet all of our needs, it was complicated and incredibly time consuming. There were so many features that we had to bypass in order to utilize the things we needed. The customer service team promised us things they could not deliver and when asked about them they became defensive and rude. Review Source DW Daryn W. Product Owner Computer Software Used the software for: 6-12 months ### "It Just Works for our employees" January 22, 2021 5.0 We love it. It is inexpensive and provides amazing value to our company as an HR database and for running payroll. Pros I really do enjoy how easy it is to navigate everywhere! Honestly, the customer support is out of this world too! Anytime I have a question, I can hop on their Slack channel and get help. Also, the platform is super easy for us to onboard new employees and keep everything up to date for payroll. Cons There isn't much to dislike about JustWorks in my experience. I could see the lack of in-depth docs being an issue, but when getting answers to questions is as easy as a Slack message it's hard to be upset. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing Justworks ADP was too expensive and didn't offer everything we wanted. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Justworks offered better benefits for our small company. Review Source Lauren G. Manager of People Operations & Employee Experience Consumer Goods Used the software for: Less than 6 months ### "Absolutely love Justworks" September 26, 2018 5.0 Justworks has saved us from an incredibly outdated software which is an absolute behemoth and hard to use. Justworks makes me more efficient, reduces questions from employees and makes me feel confident that if I don't have the answer they definitely will. I would highly recommend making the switch. Pros Justworks is amazing. We have been onboarding them as we transition from TriNet and I could not be happier. They have answered every question--whether big or small. They have an amazing support team. I also was able to talk to someone from their HR support team, and they are super knowledgeable but also very nice and engaging without being dry. I feel like I am in great hands as we make this switch. The UI is also excellent and employees love how easy it is to use. Cons There are some minor glitches here and there that I will notice (i.e. display issues etc.), but the minute I tell them they get it fixed by EOD. I appreciate the swiftness in which they deal with problems. Review Source AW Alisha W. Chief of Staff Political Organization Used the software for: 2+ years ### "JustWorks has been a lifesaver for our rapidly growing organization!" July 1, 2019 5.0 They have been an incredible partner. Great customer service and tools that help their clients reach new heights. Pros We love the easy functionality of the website. The time tracking and time off features have been great in implementing consistent policies. We employ people in multiple states so the work they do to manage the unemployment accounts in each state’s has really been the backbone that has allowed our rapid growth. Cons No real complaints. I wish there was an app to use on my phone but understand the security concerns with that. I also wish is auto generated PTO balances and paid employees out automatically when they are terminated in the system. Review Source JR Jessica R. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Super easy to use!" April 13, 2022 5.0 My employees find it easy to use. I find it easy to monitor and manage time keeping. Pros JustWorks is a very easy to use, efficient and accurate time tracking system. Cons I do not like that I can not update the time until the employee has clocked out for the day (for instance if they forget to clock in and then clock in later- I can not make updates until end of day clock out) Review Source AL April L. Recruiting & Retention Specialist Marketing and Advertising Used the software for: 1-2 years ### "I never thought I'd love a PEO" February 27, 2020 5.0 I love Justworks. We've used both PayChex and ADP in the past and have had horrible experiences. The switch to Justworks has been amazing. It's made my day-to-day work so much more streamlined and less stressful Pros The platform is easy to use and user friendly. The customer service has been absolutely phenomenal! Cons Reporting could be improved, but I know that this is something they're constantly working on. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP's customer service was awful. The platform was super slow and nearly unusable. And all that horridness came with a premium price tag. Justworks has been better all around. Review Source JB Jamie B. HR Director/Operations Manager Marketing and Advertising Used the software for: 2+ years ### "Justworks is fantastic!" July 29, 2020 5.0 Pros I love how user friendly the Justworks platform is and the added value that we get through all of the Justworks partnerships. The customer service is phenomenal, and I truly feel like my representative is part of my team. Cons I really can't think of something I would change. Switched from [TriNet](https://www.capterra.com/p/192254/TriNet/) Trinet was too expensive for what we were using it for and the interface was not as easy to use or find information. Review Source JD Juliette D. Head o HR Entertainment Used the software for: 2+ years ### "Justworks leads the PEO market" February 27, 2020 5.0 If you get a good account manager you are all set. But that's key. Pros This is The Most User-Friendly software for my employees to experience Cons There are still some features that aren't well thought out, such as tracking and paying hourly employee time, problematic birthday features, and details like that. Reason for choosing Justworks It leads the market on all counts. Switched from [TriNet](https://www.capterra.com/p/192254/TriNet/) Trinet was replete with bugs. Terrible piece of engineering. 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